I have been a customer here for almost 10 years and the service I received today was terrible. Had gel done once on my hands with patchy application and I asked for them to be repainted. The man who serviced me sighed very loudly, spoke to his coworker and tried again for a second time. As he filed my hand I was in pain the entire time. I asked him to be a little more gentle and he kept filing down on my skin with the same force. The second paint job was much worse (photo attached). You can see the lumps of polish making my nails look insane. The second time he removed my nails he did not let the gel soak off completely and filed my nail bed down so much that my hands were stinging. He stormed off and did not ever acknowledge the pain I experienced while he was OVER-filing my nails. Hana had to intervene and do my nails for a 3RD time and still had the same issue of not having the nail evenly coated. I’m sad that I have been a loyal customer and was treatedpoorly, made a spectacle out of, and gaslit for not being satisfied with the service provided. I never complain about services done but this was very disappointing. Do not waste your money and time here.

Love love love this place! Holly does AMAZING nails and all around great atmosphere.

I recently moved to the area and Special Nails came highly recommend. Yen was my technician at my first appointment for a mani/pedi. I hadnt had either in 18 months due to the pandemic. I left feeling pampered with cute toes and hands. Due to the comfort level of cleanliness, a few weeks later I took my granddaughters, ages 7 & 5, for pedicures. They were treated like princesses and even had their fingernails polished too, at no extra charge.

Special nails is by far the best nail salon in the area. The salon is always clean and the staff is so professional and friendly. If you like original designs Hana can do anything! Holly does my eyelash extensions and Mary does my nails but Ive had nearly every tech do my nails and they are all great. I suggest scheduling appointments in advance because they do get very busy.

Horrible nails .. $40.00 for thisUpdate went back and Jimmy fixed my nails and made them perfect! Thank you

I just wanted to get my nails removed . That was it. But it was kind of like a weird thing to request so i said fine just do a manicure. The guy that help me was in such a rush that instead of soaking my nails he used a another nail to just try to pull it off after sanding it down a little. He ended up ripping my nail until it bled . Never again.

My friend and I decided last minute we wanted pedicures tonight and found a place that said they were open til 8 on google so we get there at 7 and they’re closed already and watched us try to open the door and ignored us. We then called 3 other places who said they weren’t taken anyone else tonight even tho they were open til 8. We finally called Special nails and spa and they said for us to come on in, so at 730 they took us both and even 3 other people. They were fun and pleasant the entire time and did an amazing job. They didn’t rush even tho it was closing time for them. We sat for a few to let them dry and even at 8:30 when we were leaving they said they didn’t think they were dry enough but if we left and they messed up to come back tomorrow and they’d fix them for FREE! We will definitely be going back again and again!! This place was awesome!

The building was very sanitary, very nice and polite well mannered employees. they done a wonderful job on my nails I will go back again

Called it and asked for an estimate, went in person and got the nails done. Btw the nails are short and simple. I got the cheapest nails done and MY TOTAL was completely different. They are LYYING about the price when you call.

Love going here. Always get great treatment.

I went to get a French manicure. Thats a typical run of the mill beginning beauty school design. It was a horrible experience. The first Lady had my colors overlapping so I told her I wanted it to be neater. She came up with an excuse. So she finally took it off and I went to get my pedicure done....only to come back and have the problem corrected and now my gel is peeling off 1 day later. Now I have to pay to get get a polish change. Somewhere else of course.

The staff were so friendly and would look at me for approval. It was relaxing. Professional, clean.

I havent been to this establishment yet, but I sit hear and read the reviews and cant help but to laugh.. people are on here complaining about nail dust and dirty towels, using the same bit on every customer or bleeding because they file to hard... Unless they are holding you hostage, its your own fault for sitting there and receiving their services. You could have walked out or told them you wanted a clean towel or a new bit or said something about them filing to hard and making you bleed but you didnt you sit there and had the work done and waited to complain on a review. Truly sad

Workers were very polite and took their time and joked around with you

Very great place to go to get your nails done

Love the friendly staff and the time they take with each client

Ly works on my nails all of the time. I go to her for a fill in every couple of weeks, and every time they look amazing! These are all of my nails from January until now!

With medical issues and unemployed its hard to take care of my feet. After I found employment I was completely horrified and embarrassed to get a pedicure. I was treated with such friendliness and respect. Very hygenic, very friendly, respects covid guidelines, and Mary did an AMAZING JOB!

I love it!! The man in the back is amazing I think his name is tommy, but he knows exactly what size i want. But the manager there isnt so nice. He filed the side of my nail down so hard that it was bleeding. He SAW me bleeding and continued to file. Unprofessional.

Best place in Chester to get your nails done. Holly did mine and she is so sweet! Will be getting my bails done there from now on.

The chairs and nail stations are not being wiped clean with sanitizer between clients. Holly did my nails and I noticed she was using the same gross towel for every client. The nail stations were covered in nail dust and old nail pieces and she still had me sit down like the station was ready. She proceeded to use the same dirty dremel to file my nails that she used on the previous client. What if others client’s had been cut and blood drawn and transferred a disease to me? Or other clients? It’s really disgusting in general but during a PANDEMIC this is atrocious. The area to place you nails under UV light was gunked with nail polish and not clean. The same cheap nail file that looked disgusting was used and the brush to dust off hands is used for every client too...They have signs saying the employees have been trained to sanitize. What a JOKE.

My girlfriend and I loved this place. King and Hannah both helped us out and it came out great. Highly recommend this place!

I have problems with toes and yen did a wonderful job

KiM is BBAACCCCCKKK, ONLY one who understands how ii need my overlay, to look EXACTLY like my natural SHORT nails, not even a lottle tip hangn over my skin, not squared & not bulky! 😍😍

Great relaxing pedicure!!!My new place!!!

Took my daughters here as a round up of Spring break activities. We had an appointment and were waited on immediately on arrival. Both nail techs were great. They were really nice and took care of my girls. My little one got gel polish and my teen was getting a full set for the first time with the dipping powder. Ms. Kim explained everything about the process and did an amazing job. The girls were both very happy with their nails and say they have been getting many compliments. Great service. We have finally found a nail shop we like!

I’ve been seeing Mary since they opened. She is absolutely wonderful and my nails and eyebrows are always perfect and exactly what I ask for. She doesn’t try to talk me into more expensive styles or try to push extra on me. I have found that at other places in the past and I really appreciate the fact that Mary respects my requests and doesn’t try up selling me.

Nice place, clean, nice people, very accommodating, always a walk-in, never have to wait long.

I recently had the pleasure of having my nails done at Special Nails. Kim was my nail technician she is friendly and she did a wonderful job on my gel nails! She took the time to listen to what my expectation were and she delivered 100%! I had a great experience and I made 2 future appointments. The salon is decorated nicely and clean. I will now be a regular customer!

This place is great💘, it’s just once they put you under the dryer it’s like they forget about you and your under there for like 45 minutes.but other then that it’s great.

Kim is amazing

Love this place

Some are nice, some are just so rude. One person was laughing at me in a disrespectful way for asking them to add another coat of nail polish since two fingers were not painted all the way. They were also rushing me and was hurting my fingers as they were doing my nails.

Visited this location for the first time the other day and the service was amazing! The gentleman who did my daughters nails was very friendly and welcoming. We will definitely return for our nails and eyebrow waxing needs!

Had a great experience as always. I have been with Kim over ten years and she does a wonderful job every time.

Love love Special Nails!! Have been going to them for Years!! They are the best

Good service but tells your personal in ffg ormation. Considering lawsuit

Could use better Customer Service skills, especially Holly. Will not be back!

Very friendly. Takes time to ride a very relaxing experience. Foot, leg, hand massages will make you want to take a nap. Underarm wax quick.

Special nails are one of the worst nail salons Ive been to. The women who did my nails was nice but less than a week four of my acrylic nails were half way off and they told me I have to pay to get them fixed when they didnt do their job in the first place especially when theyre already expensive. I wont ever get my nails done here again because they do a half baked job then expect you to pay more money to fix them.

The staff is very friendly. I noticed theyve hired a lot of new employees and my nails havent been and good as they usually are. I try to see Lee only because she takes her time and really cares about the health of my nails. Some of the other girls just rush. They are also very pricey.

Best spa around. They even do threading! Every service my wife has received has been above and beyond. Kim is an outstanding employee and is always so kind and is very passionate about what she does. Thank you!

My first time there today I got my feet and nails done and white tips all for $47. The guy who did both was awesome he also interacted with my daughter who was watching him. Love my experience going back again

I love the new salon it is so big and amazing. They are great on facials & they are only $60. The girl who does it has good techniques. Definitely go there.

Kim was Amazing!! Thank you!

Peaceful, spa-like atmosphere, very pleasant therapists, great service! Mary did an awesome job on my pedi!

Went there this past weekend was ridiculously overcharged for a gel full set. It was 50.00 without tip, going rate is about 35-45 a set. Had to wait because a lot of the employees are not trained in acrylic nails? Place mostly does manicures and pedicures. Was shipped around from person to person. Once nails were done two hours later gel polish began to peel and makes ripples in nail. Pretty sure it’s not suppose to do that. Service was ok...if I pay 50.00 I expect it to last. Feel ripped off not only that back the gentlemen who did my nails was severely aggressive with the filing and shaping of my nails. They hurt the whole day. Will not return!

I come here once a month for a pedi and they are always really nice and great to work with. love this place

Hana is wonderful and the atmosphere was relaxing. Seems like they have a very good ventilation system.

I went there the first time a month ago and a pleasant young lady did my nails so I went back a week ago and asked for her again (no appointment) She seemed very agitated and rushed through the whole process because I guess she was ready to leave. Everything I told her I wanted, she tried to discourage me from getting like a cut down and rhinestone design. For my pedicure, she placed me with a man who could not understand a lick of English. I explained to a young lady passing by that I was in a wedding and I needed things a certain way and she offered to do my pedicure for me. I will most likely return because I like the location and prices but will ask someone else to do my nails. If Im patronizing your establishment and paying my hard earned money dont make me feel like Im bothering you if I walk in for services without an appointment.

Love going here! Great service! Go monthly to get my toes and eyebrows done!

Love this place. Been going for 15 years. The owners are awesome. Everyone there is so nice.

I love my nail tech. Haha is the best.

My go to place, staff is lovely, atmosphere is clean and relaxing.

I was not satisfied at all. I went in and specifically asked for Mary and was pushed off to another person. I was getting shellac french nails. I asked to cut my nails square and she cut some round and some square and my French was a disaster. They were very uneven. I didnt want to be impolite so I left and called back for a manager and was told manager was not there but really was. Will not go back. Very unprofessional.

Kim is the best.

Horrible experience the manicure was not good. She left dust all around the cuticles and was very fast and did not do a good job. Would not recommend this place.

Clean with a friendly staff! It was my first time there & i was impressed! Ill be back!

I gave one star because it won’t let me give zero stars. My first time visiting this salon I came in they asked what I wanted done. I said “A fill in and a pedicure” A lady took me over to the pedicure area. Another lady brought over the nail gel colors for me to pick from, I picked one and told her. The lady continued with my pedicure. I asked if they have matte black/ not glossy... just flat black for my toes. I was told yes so I said “ok can I get that and I would like a design too” She said ok but proceeded to paint my toes a glossy black. I didn’t know if there was a top coat that made it matte or what I figured they knew what they were doing. Then another lady told me they couldn’t do my fill in because there was no one there to do it. Then the lady that did my pedicure took me to the dryer and said “you pay now” .....no design, didn’t get my fill in. So yeh I’m upset at this point but I wasn’t going to let it ruin my night. Until I got home to tell my husband who looks at my pedi and says “Are you ok?? Your bleeding.” I failed to notice when she was cutting the cuticles she went too far on two of my toes. And it’s not like I was wiggling around or hard to work with. I was sitting still just talking and texting my son most of the time. I will NEVER go back there again. It’s not how you should run a business!

Only place I ll have my nails done. Being diabetic, must be careful having nails done to prevent bleeding.

Excellent as usual!

Been looking for a nice place closer to home. So glad I found it

I was cut and burned and the tech was gone before I even finished drying. Very bad visit for me

I loved the people there very nice but die to my job my nails didnt last long

Wonderful Len!!! Great experience. Love the hot rocks.

Ive been going there for years and they do a great job.

Holly is the best!

Get my yearly mani pedi with the wife for our beach vacation

Was ok, the guy that did my nails spoke no English and didnt do a great job on ny fingernails..this was my 2d time and not sure if I will try again

Very nice place. Ly does my nails.

Great staff Henry always does a great job on my nails

Best place for eyebrow waxing

They did an awsome job with my nails

She left acrylic all over my fingers. Did not clean my cuticles. Did not even allow me to wash my hands after she was finished shaping, before adding polish.

Worst experience ever! Henry stabbed me on both big toes and made them bleed and cut cuticle too much on middle toe and made it bleed. Dont go to him!

Very nice nail tech.

Loved being pampered!

When I got there Lee was ready for me

WORST EXPERIENCE EVER, THE GUY TOMMY THAT WORKS IN THERE CHARGE ME 40.00 FOR GEL NAILS AND THEY WERE POPPING OFF THE VERY NEXT DAY I CALLED THEM TO FIX IT HE TOLD ME COME IN AND HE WASNT EVEN THERE !!!!!!!! MY FRIEND GOT SHELAC NAILS AND USUALLY HER NAILS LAST ABOUT 2 WEEKS AND HERS DIDNT EVEN LAST A WEEK DONT EVER GO THERE.

Always excellent service

Great 1st experience

Overpriced bit they do good work

Awful...does horrible nail set

Kim is awesome.

They are AWESOME!!!!

Attentiveness

Yen is the best!!!!

Excellent

Love it