Was able to exchange an item for something I liked more. Service was amazing and went smoothly.

Husband bought 1/3rd karat diamond solitaire earrings for me as Christmas gift on sale for $400. The backs would not stay on and as a result I lost an earring. I read multiple reviews since where others had same problem. I just left the Kays jewelery store and I cannot buy just one earring and a new pair would be $529!. She said I could send them to be fixed with screw on posts so this wont happen again for an additional $140. I am beyond mad!!!!! I have worn costume earrings all my life and never had i had problem keeping them in! Worse part is my hubby was so proud of those earrings bc he knew he scored a home run with that gift. Kays should be ashamed of themselves.im considering buying a fake pair and acting like I found the other one bc I feel so bad about it. He keeps apologizing bc I lost one. 😔

I took my ring in for maintenance. Because I didnt have a mask on the lady was short with me and not very pleasant.

I was extremely disappointed with this place. My fiance spent almost $3,000 on an engagement ring, and received Love note rewards with it. We decided to use the rewards on the purchase of his wedding band at a later date. A little more than a month after the purchase of my engagement ring, I went in to purchase his band. I was informed that the Love note rewards coupon had expired the day before and they would not redeem the coupon. I informed the woman that hed recently made a large purchase there, but she would not budge. I tried to call the number listed for this location to speak to the woman from whom hed purchased my ring (Donna), but no one answered the phone. I attempted to call three separate times. Not only will I buy his band from a different jeweler, but I am strongly considering returning my engagement ring and buying one from another jeweler as well. I was very unimpressed and will under no circumstances ever do business with Kay Jewelers again.

Suppose to open at 11. Its 11:15 and the store isnt open nor are they answering the phone. Just associates walking around staring. What a joke, working is so hard apparently.

I just moved my family to ringold Georgia from Trenton new Jersey. I saw the mall on the move down and my wedding anniversary was coming up so I decided to drive up to Hixson Tennessee to Northgate Mall to that Kay Jewelers location. I was met by the store manager who introduced herself as Kimberly. She was extremely knowledgeable of what I was wanting to get my wife, as well as for my mother and mother in law. I easily would be willing to buy almost 20k worth of diamonds from her. She referred me to come back to the diamond event they were having in a week.Well to my dismay I wasnt able to make it to the event. But I can say that without Mrs Kimberly I would have went to Walmart for my gifts. But because she was so personable and knowledgeable I will gladly come back and purchase from her.I have bragged about this manager to the rest of my family who live closer to Alabama and Atlanta about Mrs Kim how courteous she is. I have a huge family some of us have really deep pockets. So I can see my father in law ordering a custom set for my mother in law in the near future. I hope Mrs Kim is there when we come back. Only person I will ever deal with at a Kay Jewelers.

Friendly staff, but had no knowledge of what they were selling other than how to work the cash register. I decided not to purchase here. Their inventory was either really expensive or cheap. There were no Natural gems and I actually educated the staff on cut and clarity of their diamonds. Kay Jewelers, I’m sad to say I am disappointed. I used to do a lot of business with you. I now do my business across the hall at Zales.

Although I love my ring, we had to take it to the store and have them send it back because the rose gold was not melted in to the ring like the other side. It would cut me. Promise date was January 16th. I called and they said they have not got it back. I got a call on the 18tj and he said they got it back but it didnt pass the quality certification so he had to send it back. I sent it out on the 2nd. And Im finally getting it tomorrow which is the 23rd. If I get it back it better be perfect or I will get the money back..

They are always good here, but the lady that helped me today wasnt really friendly, and she acted a little annoyed at having to do a check, and cleaning on my ring, but other then that it was all good.

I love the service I received and my beautiful ring. Thank you !!!!

Awful. The chain for my necklace has broke THREE TIMES now due to cheap items they use, and the chain on my bracelet just now broke also... will not be going back

This place is up and running once again

Great customer service!

Very nice crew

$26.00 to take two links out of a watch band!

Should have went to Jared