Michael Pratt was the absolute best person i have ever worked with when purchasing a car. The dealership as a whole went above and beyond to make my experience amazing from start to finish. Thorough in going over the features to finding the most beneficial way to finance. I would highly recommend Lexus of Chattanooga to anyone shopping for a car.

Everybody at Toyota has been amazing to deal with but this time we worked with Hector and he did an amazing job getting us the car that we wanted at the rate that we wanted! Probably the smoothest car buying experience. I would highly recommend them! These are quality people that work hard for you!

While working a part time job, someone cut off my catalytic converter. My insurance company sent me to these guys, they were very friendly and helpful. They thought it would take a few days to fix, but it was done the same day! I was so happy and extremely satisfied!

Good service. But first appointment had to reschedule because it was a 2 hour wait for a minor check. Still took over a hour on second visit. I thought having appointment that it would be serviced faster.

It is a quality service that they provided. The only feedback I have is they should have done more to get the insurance adjuster and their team of appraisers onboard. The repair took two extra weeks beyond their estimate and the whole process took an extra week to start due to their own mistakes in the estimate.I am glad I took my car there and am glad it is repaired. Just be prepared the quality work takes extra time.

Patrick Shadrick is a real asset to your company. Hes the difference between me buying a 2022 Camry Hybrid over versus another vehicle from anyone else. Patrick is cool, knowledgeable, & has great character. I will recommend Patrick to my friends & family for future purchases.

We worked with Curry from start to finish! From his quick answering of texts to the determination to beat a competitor’s price….he was THE BEST! Such a pleasant and easy experience.

My truck definitely sold itself. My salesman, Robby, seemed disinterested and preoccupied. Although I appreciated that he wasnt pushy, I experienced quite the opposite with Robby.. He didnt show interest in the sale at all! He sounded asleep half the time. My new truck had to have a part put in the sunroof to make it close properly which was a little concerning since it is brand new (and I am the one who found out it needed repair...how did it get through everyone else without being noticed??). Robby told me it’d be ready Wednesday or Thursday. That turned into Saturday or Monday…”maybe Tuesday”. I only found this out by calling him on those days he originally said itd be ready. Communication throughout didn’t exist unless I reached out. I called the manager and he never called me back…Great truck! Terrible customer service experience. Hope my experience getting my truck serviced there is better.

This is my first time utilizing Capital Toyota.I was one of the first people in line at 7 AM - They opened right on time.I was greeted be several of the staff on hand and was helped immediately.They were polite and professional.I waited in the largest and nicest waiting room I have ever seen at a car dealership!My wait time was relatively low and was back out the door in 30 minutes.The service manager assigned to me was friendly and helpful.I would be happy to return to this dealership for future service on my Toyota.They deserve 5 stars!

I am always completely impressed with each and every employee at my Toyota dealership! The service is always excellent, with every and every person being kind and gracious as well as efficient in handling every phase of service. They truly go above and beyond. I will never buy a car anywhere else!!

Patrick was amazing to work with! He made sure to take the time to explain all the new updates with the vehicle. Worked with us on trading my vehicle. I will say it’s the best car buying experience I’ve had to date!

Best customer service ever!My 2017 Tundra is well taken care of, the service department staff is always friendly and up front with any service work that is needed.Thank you All!

Curry Stone did an awesome job at helping me with purchasing a car. He made me feel at home and made sure that I had a good deal on my car. I would recommend that if you have to get a car ask for him. He is the best!

Everyone was very helpful and nice. The lounge area is nice and the bathroom was clean. My car was done earlier than expected. The only negative was that my car smelled very bad when I got back in it. It was a very strong gas smell. I had to drive home with the windows down because it was very strong. But the overall experience was good and I’d go back.

Amazing customer service! They truly work for their clients! When buying a new or used vehicle make sure you go see Brandon Painter. He is a top level sales person and goes above and beyond for his people!

I love love the valet service- so easy to do when I’m at work, I don’t have to take a day off work to get the car serviced!!Scheduling, calling and informing is concise. Debbie found my car easily and was punctual. Chris was very informative, shot it to me straight, looked up my past service history Recommended that I should be thinking about new tires, but wasn’t pushy. Sandy, cashier always remembers me and hooked me up with a coupon! I got my car back to my workplace by lunchtime. It made it so easy to step away from the office and get my keys back. I feel a huge weight lifted off my chest when I get the car serviced- confident that I will be safe traveling with my kids. Thank you for all that you do. Well done !

Gary is extremely pleasant and knowledgeable. After coming from a different Toyota dealer that I was very unhappy with. I had problems with their customer service and service department. I expressed my concerns with Gary and he was very reassuring. I was extremely pleased with the fact that I was able to text my questions to Toyota and he responded over the weekend and the big win for me was kindness. Also thank you so much for having pick up service it is a deal breaker. You guys are awesome. Keep up the good work.

Purchased a 2020 Camry here, and have been very happy with the experience. Free maintenance for first 25,000 miles, and a lifetime power train warranty. Very nice customer waiting area when getting service performed, and everyone has been extremely friendly.

Needed info from the pre owned dealership he was on vacation and wont return till Thursday. They sent me to the new lot across the street. They wouldnt give me a time they work with me. And I sat there for 2 + hours. I can understand if they was busy. But they wasnt. I wouldnt recommend going on a weekend there. If you have plans for the day. Because they work to slow to get ppl in and out the door.

I had an actual awesome experience at the dealership today, I got in touch with curry stone!!! And he was stellar let me tell you. I told him what my budget and what I was looking for the day before and the next day he had us come by and found the perfect car at our price range. It only took us an 1 1/2 to find, test drive, and drive our car off the lot. Thank you curry stone and capitol toyota

Well, overall my service experience was fine. This was my 6th visit (30,000 miles). However, I must make two notes. First, there is not a lot of warmth from the service department employees. While I do not need over-the-top smiles and cheers, there is a general air of bother from the check-in staff.Second, I have had a chip in my windshield for awhile now. On the last two visits, the review sheet indicated they inspected the windshield and found no chips or cracks. They clearly are not doing this and just hitting the green “no issues” box. What else are they not paying attention to? Are they just changing the oil and shoving the car back out the door? It makes me lose confidence in Capital Toyota Service.Bottom line? They are OK, but could do much better.

They must have been off their game today. Very slow paced. Went in for an oil change and cabin air filter change. Had an appointment. Car was ready sitting in finished spot 20 to 25 minutes before the rep give me papers to check out. Its a nice place but do not want to stay there all day for an oil change. Got in car after oil change and the interior smelled of gasoline. Hope I am able to get the smell out.Hope they are better next time

Trevor was an amazing salesman he did not put any pressure on us what so ever the only reason I gave it 4 stars instead of 5 is they really had no new inventory bit overall I still ended up with an amazing truck

We had a wonderful experience with Capital Toyota! Trevor was our sales rep, he was very helpful, easy to talk to and knowledgeable. We returned today to pick up our car and it was a perfect experience. The car was ready, Trevor & their finance dept worked quickly with the paperwork and we were out the door in less than two hours. I highly recommend the Capital Toyota team.

My husband and I sold a car to this dealership, and were promised prompt payment of the equity we had in the vehicle. It has now been over a week, we know the loan was paid off by the dealership and the title has been sent to them. We have called repeatedly asking when we can expect to receive our check, and have had zero responses from anyone. Were talking at least 5 calls, 3 text messages, and emails to multiple individuals including Shawn, Joe, and Doyala. Dont sell your call to this dealership - at this point were considering litigation and police reports for misappropriation of funds.

Kudos to Calab he got me in a new car and I still have day left. In at 9 and out by 11. Im so happy with my new Camry. ☺

Will Winter at the preowned sales was amazing to deal with; nonetheless, he provided professional and prompt service. I will definitely be using Capitol for all my future Toyota needs and highly recommend them. God bless you all.

We were concerned about a transmission issue and they didnt find anything wrong. Hopefully what we had experienced before was just a fluke. We had just asked for them to check that out, and to do a repair on a leaky tire, but they identified two recalls that needed to happen, and took care of those too. We were amazed at the low cost, and especially the free valet service for the car. Everybody was friendly that we interacted with. Would definitely return.

Chris always does a great job with the service of our vehicles! Never had a problem and cost is less or equal to independent service centers! Highly recommend these guys!

I recieved a phone call from the sales manager he actually took the time to call me and explain the vehicle shortage problem they are and everyone frankly is experiencing. I was impressed with his candor and his effort to keep my business thank you Capital Toyota ya have a new customer

Patrick is a wonderful, christian salesman that didnt push anything on us. We are very happy with our purchase and experience. Chris in financing was wonderful, as well and made sure we were happy with our rate and price.

Capital Toyota service department always provides the best customer service. Autumn Whaley provides a personal touch from the first moment I call to make my service appointment to the moment my car is ready. The pick-up and drop-off of my car provided by Capital Toyota is invaluable !!!

This dealership is amazing! I bring my car here for service and they are always on it! The gentleman who loves Penn State (forgive me for forgetting his name) is wonderful and kind!

Bought my car in 2013 and have had excellent service even 8 years later. All of the salesmen are great. Marc Bales is amazing at helping me with all my needs! Go see Marc for your next great deal!

Easy to make a service appointment . Work was done in a timely fashion . Prices for new tires were the lowest I found. Waiting area was spacious and clean. I would recommend this dealership to anyone. Happy man as usual!

Easily the best experience I’ve had. Brandon was great to work with. I made an offer and they accepted. The process was extremely fast and efficient. Great dealership!!

Two hour waits for an oil change is stressing but I feel the service department is trying their best. I am more upset that when purchasing our new Toyota, we were led to believe that the first services were free and then we were hit with a 2k charge. We will never purchase another new vehicle from Toyota, first and last purchase!

Purchasing a car from Capital Toyota was by far the BEST car buying experience that I have ever had. Everyone was friendly from start to finish. I had a car in mind, and told them where my payment needed to be, just in minutes, I was in the finance office signing my papers. I HIGHLY recommend anyone looking for a new car to give Capital Toyota an opportunity!! My salesperson was Becca, and she was marvelous!!

Christiana was so friendly and polite, she treated us like good friends. I would definitely recommend her to anyone. Lexus of Chattanooga sales and service is top notch, you get what you pay for.

We stopped at the Toyota dealership to see if they possibly had a Toyota Sienna. They are on back order everywhere and they had a guy back out and happened to have one in the color I wanted. We went in he ran some numbers and I just can’t commit immediately I’m a process person. I asked for the night to process and run numbers. Curry was very supportive in that and allowed me to feel secure in knowing he would give me the time I needed. Then this morning he had others interested yet he held on to the promise he made to me to wait and allow me to make a decision. We worked numbers and went back and forth quite a few times. I knew and they knew they could call any other person and make a lot more money off that vehicle. People are paying $5000 above sticker price but he still allowed me to make a deal and have a great new vehicle for my family. Overall I am very happy with my decision to purchase from this location.

Capital Collision are really Great. My vehicle needed repairs due to someone rear ending my vehicle. Brought my car to Capital collision for inspection and repairs. They kept me up to date on my repairs it only took a few days. Repaired the damages. My vehicle looks great! Plus they washed my car after repairing. Great customer service.

Capital Collision took great care of my vehicle. The quality of the repair was excellent and they detailed my car inside and out as well— it looked brand new when I picked it up! The work was completed quickly and on schedule. Great staff and friendly service. I highly recommend!

Although I live in Georgia, I always travel to Capital Toyota for service on my 4RUNNER. It gives me peace of mind to know my wife’s favorite vehicle is serviced correctly and roadworthy . I have great confidence in this dealership.

Stopped during a trip from Ohio to Atlanta after hearing a rattle in our Prius. The service team was extremely friendly, helpful and got us in quickly.They quickly diagnosed and corrected the issue.The waiting area was clean and comfortable with refreshments and restrooms.

So I got a new car inspection from the service department. The quoted cost of repairs was pretty high but my experience with the staff, especially a young guy, Brody Stokes, was really good. Super friendly and I didn’t feel like they were ever pushy or overbearing. Just really friendly, honest, and informative. Best experience I’ve had at a dealership so far. Thanks.

Excellent service! You can tell they have a positive, focused team there. Love getting my car serviced.

Dealing with Trevor (salesman) and Chris (Finance), really made this car buying experience a pleasure. Very knowledgeable and professional!! Changed my opinion of this dealership from a previous experience from 5 years ago.

Went in to have a fuel pump changed and have usual maintenance. The person answering the phone, at the front desk, was not pleasant. They did not change the oil and the person that I asked about fluid changes was not really a good communicator - I would have paid for the darned oil. I also asked about installation of a trailer hitch and the service person was not helpful. He told me that I should talk to parts and wasn’t clear what installation would cost. He could easily have called the parts department - he did not. I did call the parts department and am still not clear on which parts were available. In these times where people have no loyalty, I am surprised that no one was going out of their way to help me. I was not treated poorly. I was treated average. 3 starts is average. I have been used to excellent service, I hope this is an aberration.

Excellent service and friendly people. Very professional! Thanks Christiane!

The most painless car buying experience we’ve ever had. Caleb was a huge help in narrowing down what exactly we were looking for and very flexible with us throughout the whole process. Everyone there was very friendly and incredibly helpful. You just can’t beat Toyota.

Absolutely great experience buying my vehicle this weekend. If youre there ask for Caleb. Hes very knowledgeable and a great salesman.

THIS REVIEW IS FOR CAPITAL USED CARS, NOT THE GENERAL DEALERSHIP.Well, I bought a car with them a few years ago and went back to get my next car. So theres a testament (Curry is the best)! Helpful and knowledgeable, but more importantly they dont talk down to you and they arent pushy. In addition their maintenance/garage staff is great too!

I love the fact that our Capital Toyota dealership services our car without us having to sit at the dealership waiting on it. It can be a pain in the neck trying to schedule either time off or a half day waiting for an oil change! They pick our car up and bring it back same day! This is our second car from Capital and for good reason! Thank you Capital!

For one you have me down as Rodney on your paperwork, my name is Robert. Overall I was very satisfied with the service. Chris is very easy to talk to, and you can tell he is in the right business because of his love for automobiles regardless of what make, model or year they are. I had one minor issue, nothing serious enough to publicly talk about. Id prefer to speak to them personally about the issue. All in all better prices, better customer service than Cleveland Toyota. I live in Ocoee and I chose to drive to Capital Toyota in Chattanooga.

My experience at Lexus of Chattanooga this week was top notch! The manager of the dealership and the finance professional were incredibly kind and helpful. The real superstar was our sales professional...Fred Fortson. He could not have been more patient, kind, and informative. The transparency of the transaction was amazing! We absolutely love Ryan in the service department as well. I would refer any friend or family member to Lexus of Chattanooga. They are just the best!

I have always had excellent service from Capitol Toyota with an outstanding service department.Friendly, efficient staff that keeps you informed of the progress while your vehicle is being serviced!I wish the other automobile dealerships in Chattanooga had a clue and they could definitely take lessons from Capital on stellar customerservice

The team at Lexus of Chattanooga are excellent. Marc was always there even we had questions, and we couldnt have asked for anything better. This was the best purchase experience I have ever had for a major purchase! I highly recommend them.

My buddy just purchased a 2021 Toyota Highlander... he delt with Brandon Painter... such a nice guy....straight forward... if your interested in a Toyota you MUST go see him...

Gary was very prompt this morning in service. Came in for an oil change and tire rotation at 8:30am and I had class to get to and he got me in and out way before class time! I appreciate the courtesy that he had with my time. I will continue to come to Capital Toyota!

Lexus of Chattanooga is great. Fred took care of us from start to finish. We had a great experience with all of the staff.

We recently had our Toyota Avalon serviced by Capital Toyota promptly and efficiently. All of the employees were helpful and courteous. They took our vehicle at the time of our appointment and provided a clean comfortable waiting area. While paying for our work, I was asked if I was a veteran as there is a 15 percent discount on Wednesdays. Since I hadnt known that, Iplanned to schedule on Wednesdays in the future. Without hesitation they gave me the discount even though it was Thursday. They are very Covid oriented from start to completion. Its nice to see so many familiar faces that have taken care of us through the last six years. Highly recommend your consideration of these people for service on your vehicles.

Excellent service and comfortable environment. There were issues with sorting through a warranty issue between two Toyota dealerships and the tire manufacturer, but Capital Toyota worked through it and handled business. I’m pleased.

Clean and professional. My service assistant took charge of my warranty company and got my best deal. He also kept me informed AND LISTENED to me as I explained the issue with my car.

I was there to help the wife pick out what she wanted. She had been shopping around online and found a vehicle she liked. We got there 20 minutes before closing which couldnt be helped. She got salesperson right away. Got to drive it and test it out. The process didnt take all that long. People were pleasant. We had a good experience.

Staff is very sweet and super helpful! Patrick was my salesman and he was WONDERFUL! I couldn’t be happier with my local Toyota

I went in for an oil change and the team was super friendly and got me right in and out. They also took the time to explain about the MPI or multi point inspection. I would highly recommend Capital Toyota.

This was my first time using Capital Toyota for the first service on my new 4Runner. They are awesome! They picked my car up, serviced it and brought it back to me. I couldn’t be more pleased. Wonderful customer service!

Very nice people and easy shopping/ purchasing experience. Mary was great to deal with. Thanks for all of your help.

We had great service online and were offered a very reasonable out the door price by text before we even came in to view the car.A salesperson called Bethany cut the deal over the phone and reserved the car for us immediately. Then, the very next morning, we went for a test drive with another salesperson called Jonathon. He showed us around the car and helped us with everything we wanted to know before we went into the finance office.These two members of staff listened to us and responded to our needs. They were not pushy at all and Bethany was willing to match the best price that we’d found at another dealership online.Our experience in the finance office was great too. We have never bought a new car before and so were dreading the finance office experience. However, it was all very quick and easy and the finance manager was very friendly, respectful and, again, not pushy.We would highly recommend Capital Toyota. They give a fair deal and have respectful staff.

Great experience all around, from drop off to pick up. Each person with whom I came into contact was very courteous and knowledgeable. Have been a Toyota customer for many years. Love my Camry.

From start to finish the service was professional and courteous. The facility was clean and offered the lounge, with drinks, and then additional seating outside.This will definitely be my Toyota of choice.Great job!!

Ralph Paty is a great salesman- because he doesn’t push the car for he wants to sell you but helps find the car you’re looking to buy. Friendly and efficient!

Salesperson Marquita Jones best I have dealt with in 60 years of car trading or buying.Pleasant personality, knowledgeable of product,,Informative about product, suggestions to enhance experience. Definitely a 10 plusEntire dealership filled with courteous helpfulpeople. Will deal with Capital Toyota in thefuture for car buying needs.

I was happy to get the free Toyota Care service. This was my 2nd service and it took longer than I expected. Still, it wasn’t bad. I was out in an hour and a half. However, when I got home, I noticed something hanging down from the bottom of the car. I called the service department back and instead of any kind of apology, Brody was just like, bring it by and we will have a look. I expected a little bit of an apology for the trouble but he is a kid so I guess he gets a free pass at manners?I returned the next morning at 8:00 when the service department opened. I explained the issue and this time the service advisor apologized and told me he would make this high priority. They took my car back to the garage promptly. I expected to be out of there in 10 minutes or less. After 45 minutes, I went back to ask what was going on. Either something was really wrong or they weren’t bothering to look at it. He told me he didn’t know what was the delay so I stared at him for a minute and asked, “can you go find out what is up?” He returned in a few minutes to let me know they were about to begin looking at the problem.Finally, 15 minutes later, they return and let me know they are sorry but the technician apparently failed to screw the bolts back in to the oil plug cover. They fixed it but I don’t understand how such a simple problem slipped by. And, I was much disappointed with the lackadaisical attitude of the employees, especially Brody.I love my 4Runner but I won’t return to Capital for service once my Toyota Care expires.

My car needed an oil change and warranty work. The service reps got it taken care of and approved ASAP! I worked with Scott and he kept me informed of the status of the work.

Marquita was absolutely wonderful to work with. I would highly recommend her to anyone looking for a vehicle. You can tell she truly wants to make you happy!!

Extremely helpful and courteous all around. I went to three dealerships today and the first two dealers didn’t know basic etiquette of car salesmen. This was my third stop and they did it right from start to finish.

Great service.... always keeps you informed of things going on. Love Capital Toyota.. always have done me right...

Called capital Toyota on a Saturday to request a last-minute appointment and they were able to accommodate my need. Always friendly and professional. Their service standards are impeccable. They always leave my cars interior clean as well which is a big plus for me. Highly recommend their dealership and their service department..

Very polite and hassle-free experience!

I didn’t have an appointment to change the oil in my vehicle, however, they got me in and did the work that needed to be done. Everyone was very polite and courteous. I truly appreciate their service. Thank you so much for your service

I had an experience that left me feeling really confused. My sales woman told me that if I didnt buy the Tacoma then there would be a line of people who would. I will never buy a vehicle from this dealership. They think their product is the absolute best. Not even close! Stay away from this dealership.

They were fast and efficient. I have my 90,000 mile service, which is a long one. They got right on it and finished sooner than anticipated. Scott was really good taking care of me.

Fred Fortson and Leigh Morgan at Lexus provided amazing customer service. I drove away with an amazing vehicle and I am confident they gave me a great deal. Highly recommend this dealership and working with Fred and Leigh.

I recently moved here and had to take my car in due to issues. They treated me really well, and most of all, honestly. Great people to work with.

Lexus of Chattanooga has always had incredible customer service! They have serviced my GX470 for years and when it came time to buy a new car, I knew Lexus Of Chattanooga was where I would shop! Marc Bales is the best! Marc was incredibly organized, prompt, informative and communicated with me daily through the entire process. The service department is outside the box fantastic. Andrea Mashburn also has impeccable customer service - she has always taken perfect care of me. Mason Swan takes care of all service on my vehicles and never misses a beat! Mason always has my vehicle serviced / repaired, etc in no time. I just cannot say enough about Lexus of Chattanooga. If you are in the market for a new car, I strongly recommend Lexus. Marc Bales is your man!

Excellent service, I didnt have an appointment, but had a service need rhat couldnt wait and they were more than happy to assist me, thank you all you do for your customers

Very good and most pleasantEncountered a nail in tire and went without appointment. Had a service appt scheduled next day. They took care well on bothThe young man, service rep, was superior

Quick service and seem to be honest. Also offer good deals on other services for using their shop. All together still pretty expensive...but then again so is everywhere that does work on vehicles.

Actually bought car from Lexus of Chattanooga, excellent experience and price from Robert Graham, Mike, and Leigh Anne!! Will definitely use them for future car buys!!

Is it weird that I enjoy bringing my car in for service? From booking an appointment to everything in between, everything is seamless and efficient. The employees have been super nice every time and the lounge area is so nice that I don’t mind waiting around there (which is great since I live a pretty good drive away and wouldn’t love having to leave and come back!). Thank you for taking care of my vehicle and making it a great experience every time.

Andrew saved the day! Found out unexpectedly that the folks that have been doing my tire rotation werent checking my brake pads & rotors. This lead to me thinking everything was OK and finding out it wasnt. Metal to metal is what I started to hear and I had some weekend plans that would have been ruined if Andrew wasnt able to get me in and out quickly. I will definitely be coming back!

My car looks great. Fantastic job. The staff was very friendly and helpful. I will definitely be back.

I made an appointment online. It was easy and convenient. The staff was friendly and efficient. After checking it out, the service manager came and gave me an estimate, including a part that I was surprised they had in stock. The estimate was very reasonable, and they did the repair in good time. I was charged the estimated price and its good as new. I would highly recommend Capital Toyota to anyone with a Toyota. Toyotas rarely need repair, but when they do, you can count on Capital Toyota.

Trevor was awesome and made the car buying process a breeze. Came from out of state and he did all the leg work, all I had to do was show up and sign papers! Would recommend over and over again.

Invested in my 60K Highlander maintenance for both the record and long term use. I have 1 bone to pick. A Capital Preferred maintenance cost should include a car wash. My wife stated I should have got a car wash for that expense. I went out and washed it myself. Maybe you can explain why to my wife why I didnt get a car wash. Good luck.

In and out! Restroom’s super clean. Lounge area super clean. Great experience. Customer service employees were very professional and nice.

Scott Lundeen is always good at getting my car serviced quickly !! Today they had my fuel pump recall work done in less than an hour. I appreciate Scott and the mechanics who work so quickly and efficiently.

Go see Rebecca! Got us a GREAT deal on a new Highlander Platinum. Thanks again!

We had a great experience from start to finish. Our salesman, Patrick Shadrick, was very courteous, friendly and professional right from the start. He took his time answering all of our questions and was very knowledgeable throughout our car buying experience. We absolutely LOVE our new Highlander. I Definitely recommend this dealership. Especially if you work with Patrick. 👍🏼👍🏼👍🏼⭐️⭐️⭐️⭐️