The staff provided me beyond exceptional buying experience. They were caring and went the extra mile to help me buy a exceptional suv.I will return to buy a vehicle from the incredible staff at Lexus of Chattanooga. Marc Bales is a knowledgeable car salesman and I would highly recommend him for your buying needs. Plus the Lexus buying experience was the best I have ever received. Finance staff and everyone involved gave the greatest service o could ever ask for. Five star service all the way. Thank you dearly Karen

Thanks to Andrea for always helping make my service appointment a pleasant experience.She coordinated an extra needed service with regular appointment. This saved me an extra trip to Chattanooga.I am always able to contact her with answers to questions about my vehicle.Thanks so much Andrea! # 1 service consultant!

My experience with Lexus of Chattanooga has been excellent. Eric is my Service Advisor and he is exceptional. He provides honest and sound advice regarding my vehicle. Professional and Customer Service Oriented. 🙂

Terrific Service experience. Ms Andrea Mashburn is a delight to work with. She is communicative, knowledgeable, personable, but most impressively, direct and to the point in clearly explaining every detail of the repair needs of my car.Keep up the GREAT work!!!

As usual, the service was top notch. Andrea made sure to keep in touch with me about timing, and they made sure I had a loaner for the entire time. Thanks again!

Ryan was absolutely wonderful, had my car in and out in no time. Honestly this was the first good experience I’ve had since purchasing the car. I know who to ask for next time I need anything on my Lexus done. Thank you for the great customer service.

I took my 2017 Lexus in for a oil change and rotation of my tires and they found my water pump was leaking and replaced it. It costs a little more to have it serviced there but they check and inspect everything. I’m thankful they caught the problem and I wasn’t stranded out on the road. GREAT JOB, LEXUS OF CHATTANOOGA AND THANK YOU SO MUCH!

Lexus of Chattanooga has outstanding customer service in every department! Everyone has gone out of their way for years to make absolute certain that we have the best experience possible. Marc Bales is simply outstanding and portrays the exact symbol of perfect customer service. I will definitely buy another Lexus from Marc! Andrea Mashburn always goes the extra mile with service making absolute sure that I am not inconvenienced with my busy schedule when I have to come in for service. She always has a loaner ready to go. Mason Swan in service is fantastic. Never misses anything and actually goes the extra mile to make sure that everything is perfect, even if that is not what I came in for. That is exactly what exceptional customer service is all about! WHAT A TEAM!!! Thank you Lexus of Chattanooga!

Andrea was super knowledgeable and helpful. The experience was quick and easy! Highly recommend!

The service I received was excellent from the minute I drove up to when I returned to pick up my vehicle. The staff was courteous, caring, kind and efficient. Ryan explained in detailed the service my vehicle was scheduled to receive to ensure I was in agreement. I loved the convenience of not having to wait for a ride for drop-off and pick-up to work or to home which has always been a pain for me with other dealerships.

These folks go out of their way to please. Great service with the nicest people.

They truly went above and beyond to serve us appropriately. We only have an older used Lexus and they treated us as if we had bought a brand new one.Just needed a simple part replacement and they investigated to see if we had anything still under warranty that might need replacement (and found a couple of things that they could replace at no charge to us). Funny thing is that my wife really wants a new GX 460. We’ll be doing business with them because they understand the right way to do customer service and add value to people in order to gain repeat business!

Wow, Wow, Wow! The service was exceptional. I had concerns regarding a slightnoise with my brakes in the morning, however after review of my brakes, Ryan explained why I was experiencing the noise. Additionally, Ryan informed me that my brakes and brake pads were fine.Thanks Lexus of Chattanooga! YOU ROCK!

I have never had a single bad experience at Lexus of Chattanooga. They are considerate of your time and work with you to get your service done quickly. They provide a loaner car, which many places do not do. I love it that you always leave with a clean car.Jennifer is so personable. We truly enjoyed working with her. Lexus is very fortunate to have her on their team!

I had a great experience with Lexus of Chattanooga! Once we got down to the problem, the car was worked on and I was offered a loaner vehicle until mine was complete. Great customer service! Ryan Kennedy is an exceptional service advisor. He took wonderful care of me and was very meticulous about helping me understand the issue regarding my GS350. Thank you!

I had my 10,000 mile service yesterday. Andrea was wonderful in getting it set up at a convenient time for me. The service was quick and easy. Everyone I talked to was so nice. A great place to do business.

Eric Robinson and the service staff was very helpful in providing the service that was needed on our vehicle. They always have been helpful and supportive of our needs in getting the best service possible.

The Lexus service department always offer incredible service. They get you in in a timely manner, they are efficient, and provide a loaner car if needed. I always work with Andrea and she offers terrific customer service.

Maria along with everyone who works there are all amazing! Easy and convenient every time! Highly recommend Lexus Of Chattnooga.

It was my first time traveling to this dealership and I loved the entire experience. I was warmly welcomed by Mrs. Andrea Mashburn who went above and beyond the entire time I was present. She ensured that I was accommodated while waiting for the service to be finished on my car. We remained in contact being updated about the status and cost of the service. Alongside Andrea I also appreciated the help of Jennifer and Mike. If I could give 10 stars, I genuinely would as the entire team is amazing and knowledgeable with a genuine passion for helping others.

My experience was excellent. Andrea was wonderful. She answered my questions and made sure my car was serviced as needed. Mike in the service department called to verify that the car had been serviced to my liking. Amazing experience.

Great. Got my 30k service. In and out, no problems. Andrea checked to see if there were any areas that needed special attention. She reviewed all previous service to assure what was needed. Thorough, professional and timely. Great customer service.

In 30 years I’ve never had a negative experience at Capital Toyota and Lexus. I did have a less that wonderful experience at the body shop. My first purchase was a 1993 4Runner. Over the decades my family have bought many Toyota and Lexus vehicles from Capital Toyota/Lexus of Chattanooga and utilized the exceptional services for general oil services and Tires. Believe it or not they are competitive on tires for cars.

I was so impressed with my experience at Lexus of Chattanooga this week. We have been using the service department for years but this was the first purchase we made from them. Everything was incredibly upfront and transparent. The dealership manager and the finance professional were so kind and helpful. We love our service rep...Ryan Kennedy...as well. He has been taking good care of us for a long time now. The real MVP however is our sales consultant, Mr. Fred Fortson. He was incredibly kind, so patient, and he really worked to get the best deal possible for us. I was extremely pleased with the generous trade allowance and the price of the new vehicle. I actually got a better deal at this dealership than I did at Birmingham or Atlanta. I would give Lexus of Chattanooga more than five stars if I could do so!

Always top level service and efficiency! My service rep made sure to inform me about things I was concerned with and is always super honest and explains everything very well!

Friendly, professional people. Erik coordinated the 90K mile service on my neglected 12 year old Lexus. It’s like a new car now. Expert service, good communication, lovely people.

Great Dealership to work with! One of the smoothest buying experiences I’ve ever had.

Chattanooga Lexus told us the repair would cost $730 and was not covered by our Lexus extended care warranty. We thought this was in error and contacted Lexus Financial Services directly. Lexus Financial Services told us the repair was covered and gave us an authorization number. Chattanooga Lexus checked and found that we were fully covered. Lexus Financial Services said Chattanooga Lexus had originally submitted an incomplete claim and so it had not gone thru the system. We are very unhappy that Chattanooga Lexus failed to do the extended warranty correctly and then automatically said it was not covered (which they should have known was untrue) and that we would have to pay out of pocket. When we asked them to contact Lexus Financial again, they originally refused, saying we had to do it. So we did. Finally Chattanooga Lexus did call Lexus Financial. The repair was made under an extended warranty authorization of $598.31. When we picked up the car, Chattanooga Lexus gave us a bill for $598.31, bit did not ask for cash payment. We assume this bill will stay open till they are actually paid by the extended warranty. Until now we had been very satisfied by Lexus and were planning to continue buying Lexus cars. However, we no longer trust Chattanooga Lexus and this is a serious problem for us.

Had a very positive experience today with a really nice young man. His name is Michael Platt. He was so helpful. He assisted & guided my husband and I throughout our buying experience today. Lexus is lucky to have you onboard. Thank you so much for your patience. Patty S.

I don’t own a Lexus but I and my car are always welcomed with friendly smiles and courtesy. You have a great team there. Randy Hatfield is the absolute best.

Always courteous and very accommodating, fast service and helpful staff. Couldnt ask for more from their a service department. As long as I own a Lexus, I will be a very happy customer!

Lexus of Chattanooga has an excellent service team. And John always takes care of me. I always know my car is in good hands when I leave it.

Does the manager have daily meetings to encourage the staff that customer service reigns supreme?? It would seem so! Jennifer called me at 8:03 to set up the appointment with the service dept, I was greeted upon arrival within a minute, and Eric sent a text to set up communication. My car was ready when promised, as they even called my mechanic back home to explain the repairs needed.

Extremely professional, courteous and prompt. There is a nice, comfortable waiting area with refreshments available. Andrea Mashburn (in service dept.) is the BEST! Always personable and friendly!

Lexus of Chattanooga is by far the best service dept in the southeast and maybe entire US. Randy has assembled a first class team. Entire staff acts with the utmost professionalism and courtesy. They go out of the way to provide top notch customer service. Having the vehicle cleaned and detailed is a nice touch and prices are extremely fair. My wife is very comfortable taking her car there when i am not able. I wish they could work on my GMC truck. Great great people

Andrea is very professional and a delight to work with!

First time in a long time that I’ve had a great experience at service department. My hats off to John, great guy, highly professional and helpful. Lexus of Chattanooga will be getting all of my future business!

Ryan Kennedy, the Service Representative for both my Lexus vehicles, continues for over 8 years now, to provide the most professional, effective, and cost efficient, service of any vehicle I have ever owned in 65 years of driving. The value he brings to the Lexus experience makes the cost of owning and operating this line of luxury cars well worth while. Great job!

First time getting our car serviced at Lexus of Chattanooga and Eric was our service advisor. He made things so easy, was incredibly friendly and helpful, and the atmosphere was very relaxed. We will definitely be back!

The salesman was great. The one who handled paper work was so nice. I would recommend Lexus to any one.

I had the most amazing experience at Lexus of Chattanooga! My car had numerous issues, some I was aware of and some they discovered, and it took 3 weeks to correct everything. Ryan kept me updated on everything that was going on. He was very professional and true to his word on all charges. I will definitely be a repeat customer.

Lexus service is the best. They work by appointment (easy to set up), which means no waiting when you get there. Very knowledgeable staff, easy in and out with a loaner if you prefer to not wait at the dealership. I’ve worked with Andrea for several years and she is awesome!

They are the best service department ever..the best dealership around....I cannot say enough good things about Lexus of Chattanooga.

Had a terrific experience in the service department at Lexus - Andrea was able to work me in and get my car in front of a tech, Mike, who did a thorough job of checking it out, and making sure it was all as needed. Ill be certain to come back and get my LS serviced here. Thanks, again!

Shopping here was such a pleasure! My wife and I are expecting our first child and we knew we needed to trade up to a 4 door. What was intended to be an impromptu test drive on our off day turned into a great buying experience! Not only do we love the quality of our Lexus GX460 but we were treated so well during the buying process. The whole team was professional, honest, and never made us feel pressured to buy. We were lucky to be helped by Michael Pratt (Sales) and Leigh Anne (Finance). We will certainly be repeat customers.

Lexus service is always accommodating, provides me with a loaner car and finishes my service by the tome promised. My service advisor Andrea is the best!

Best experience purchasing a vehicle. Michael made it stress free and seamless. We were in and out within an hour and had a detailed technology tour. -from Nashville

Wonderful experience all the way around. Thank you Dale and Will.

My first time experience with LEXUS Chattanooga was excellent. My Service Agent, Maria, went out of her way to be sure I received great service.

Great service. Had a failed wheel bearing on my 2017 rcf, it was actually a month out of bumper to bumper before i brought it in, but it had obviously been going bad before end of warranty period. They replaced it free of charge. Took appropriate amount of time for the replacement, and they gave me a 2021 rx350 to drive around chattanooga instead of having to wait at the dealership. Ryan Kennedy was the service advisor and is a top notch guy. Not personally a big fan of dealerships myself as i typically do all my own maintenance and repairs, but if i needed work done for one reason or another i wouldnt hesitate to bring it back.

Treated me with the upmost respect and were very professional. Changed my oil and gave me a free car wash as well! Great people highly recommend them!

Lexus of Chattanooga is Great. Maria in service very attentive and Larry Holder in sales is fantastic.

Ryan and the service team do an excellent job in caring for my older Lexus. Communication is great and the work is excellent.

Recently had both my Lexus vehicles serviced at Lexus of Chattanooga. Andrea ensured everything went smooth including scheduling and loaner. Service was completed as promised. No issues!

Fredrick Fortson was my salesman and I cannot say enough good things about Fred. He was professional, very knowledgeable of the industry. The integrity was very refreshing! I can honestly say I have never had a better experience while purchasing a vehicle. Everything went very smoothly!Thanks Fred for making my experience with Lexus of Chattanooga a great one!

These people are absolutely amazing. I am a college student, so my budget was definitely not the highest. However, this place still treated me wonderfully and found me a great car within my budget. I can not stress enough about how good the customer service and their attitude was. These people treated me like as if I was their own kin and I was blown away by everything they have done for me. 10/10 would recommend this place to all my friends and anyone who is in need of a car.

I had my car serviced on 3/4/2021. The service consultant called and told me that my car was ready later that afternoon and I could come pick it up, I explained to her there was no way I could come back to Chattanooga that day. She told me she could arrange to have my car delivered to me and they would get the loaner., and that is what she did.You talking about convenience her offer really helped me.Lexus offers superior service.

Ryan’s assistance and the service department was a very good experience for me. Highly recommend this dealership!

I brought my wife’s car in for alignment service and an oil change. My advisor was Ryan Kennedy who was completely honest and courteous with us. What they found was that the alignment was not out, but the tire was under inflated. They charged me $59.95 for the oil change and had us on our way! Good, honest, service...it’s hard to come by.

Always great service! Everyone there is very friendly and helpful. Andrea is the best!Thank you, Lexus!

Lexus of Chattanooga has consistently provided the best maintenance experience Ive ever had. Andrea goes above and beyond to make sure Im happy. Thanks, Andrea!

We lost our transmission in our 2017 RX just outside of Chattanooga Tennessee which was fortunately only about 18 miles from the Lexus of Chattanooga. Once we got to the dealership, Ryan did a tremendous job of taking care of my myself and our family and three dogs as we were on our way to Florida for vacation. Ryan had our vehicle fully repaired and delivered back to Lexington Kentucky which was incredible service and we truly appreciate Ryan.

Andrea is an excellent service coordinator. She is kind, jovial and efficient. She’s an ambassador for Lexus of Chattanooga.

I leave in Georgia they were honest and truthful with me the whole time when I picked up the car I was very impressed! The relationship I built with them felt like family and it was my 1st time ....my next car I buy they will definitely be my 1st choice!!

Two days after I purchased my LS 500 I managed to scratch both passenger side wheels. I was sick to my stomach. I contacted my service consultant, Ryan Kennedy, and he fixed my problem. Ryan is joy to work with and consummate professional. Thank you, Lexus of Chattanooga.

As a new Lexus owner I was in the blind when some warning lights decorated my dashboard. A friend of mine suggested that I go see Jason at Lexus of Chattanooga. My friend’s personal experience with them has been a great one personally so I felt I could trust their expertise to help me fix what needed to be fixed on my car. And they did just that. And even were honest with me about some repairs that weren’t needed for several more thousand miles.Thank you Lexus of Chattanooga for taking care of my car and easing my anxiety about a potentially large repair bill. I will be back when the time calls for repairs and maintenance. Thank you again!Angie P.

This was our first time purchasing a Lexus but with the exceptional care from Lexus of Chattanooga and Michael Platt, we will be back!!! From the beginning of our vehicle search to the end with the purchase of the RX350 - I cant say enough - Class Act Dealership!!!!

Sub par guest service. Sub par amenities. Not even close to previous Lexus experiences at other locations.

Lexus of Chattanooga continues to provide exceptional service. I scheduled my 2015Lexus for replacement of tires, brakes and addedA trailer hitch.Maria provided me a very competitive quote andSet an appointment for the work to be completed in 1 day. Upon arrival, she had everything ready and provided me a Lexus courtesy vehicle.Maria keep me up informed as to the progress of the work and greeted me upon arrival to pick up myLexusThe tires and trailer hitch looked great and my car was spotless inside and out.I have been dealing with Lexus of Chattanooga for over 10 years and never disappointed. Infact, I purchased new RX from Lexus of Chattanooga for my wife in December and Larry Holder made it great experience.

Lexus always takes care of me and my car! John Cate is great to work with and always goes above and beyond for his customers!

Even though the weather was dismal and pouring rain, everyone was very courteous and cheerful.It is always a pleasant experience to have my car serviced, and my “loaner” was a beauty!😁

Ryan was very professional and customer service oriented

Everyone was very kind and helpful! They get your car in and out quickly.

They are the best car dealership by far I have ever dealt with. Sales and service. They always get to me very quickly and deal with whatever service issues promptly . They provide me a loaner car so that I am never inconvenienced and they always return my car freshly washed which is a bonus!

Judy and Randall Redard want to share our gratitude with all the members of the Lexus of Chattanooga Service department team. Andrea, your leadership and kind, caring way saved our trip from DE to LA from complete ruin. You’re a no nonsense, getter done gem! And as service foreman, Dan enabled us to get back on the road by arranging the overnight delivery of parts to fix our RX450H, and personally came to work early Saturday morning to complete the repair! Your actions and thoughtfulness and directives regarding avoiding our car’s problem in the future we’re highly comforting. Thanks also to Jeanie and Jerrod and Nathan for their services assisting us with the overnight accommodations and transfer of our belongings. We’re sooo thankful to all of you and appreciate your professionalism. We’ll never forget the outstanding experience we enjoyed in your care.

Always professional and courteous. Extremely knowledgeable, Ryan Kennedy always communicates clearly and comprehensively how our cars are doing and the costs and options. They have always been helpful and done a good job.

I was traveling recently and had a brake problem. Eric and Andrea got me in and out in 24 hours. Thanks so much!

Did not feel the service was as good this time. Not sure what happened usually get the royal treatment. When you pay that much for a car you feel like you should be treated differently I guess not. Go figure usually get a flat tire changed free of charge out of courtesy for my business got charged 46 dollars. I guess nothing is for free anymore.

Overall a great experience with the service department. My car came back with the expected checks, runs great, and was cleaned for pickup. What was great is they listened and did not try to sell me extra items and provided great service. Thank you!!!

This was a simple visit to purchase an additional key for our Lexus RX 350. John Cate was a pleasure to deal with as always. I highly recommend Lexus of Chattanooga service department and have been dealing with them since 2002.

Any time my husband or I take/pick up our vehicle at Lexus of Chattanooga the Staff are the friendliest and most professional group we have ever had the pleasure of dealing with!

Lexus of Chattanooga gets 5 stars. They exceeded every expectation. Even the cost of my service was less than I was expecting from the dealer. Maria, the representative that stayed in touch with me throughout the service, is a well oiled machine. Between being buried in paperwork and facilitating the entire process for many others like me, she makes you feel welcome, comfortable, confident in the dealer, and is simply a pleasant human being with a constant smile! Everyone in the building was so willing to help, chat, or just give a nod. Also, the courtesy vehicle was beautiful! Well done, Lexus of Chattanooga. You seem to know what sets you apart. Customer service, and hiring genuine, kind people. Good job.

Great service! Got me in and out. Thanks Andy and Andrea.

Great service, both from customer service representative and shop personal. Easy to work with; know their job very well and always a pleasure to have pleasant people working with you!

We have ALWAYS received exceptional service from Lexus of Chattanooga!!! John Cate is efficient, caring, and knowledgeable about what should be done to keep our car running well. Very trustworthy; I appreciate the time they take to do things right!!

This dealership is the best I have ever been privileged to have known. You have all your needs taken care of each visit. Thank you for all you do.

Excellent customer service! Friendly, Timely and always go above and beyond.

I found those who waited on me very friendly, and if they couldn’t answer my questions they got someone who could. The service to my car was explained to me so that my concerns were satisfied.

Love the service here. Have been bringing my 2004 Lexus 330 ES since purchasing it from them in 2007. Hats off to Andrea, my service advisor. I am going for the 250,000 mile club.

Very professional and friendly. They listen to the customer and communicated with me before doing any of the work. No surprises.

Andrea is a phenomenal employee in the service division. She is attentive, kind and thorough in communicating with you about your vehicle.

Can’t say enough about Lexus of Chattanooga and their service department. John takes care of us every-time! Professional, timely and courteous always...this is why we keep coming back! We’ve been doing business with them for years and look forward to it continuing! Thank you for always putting us first and going above and beyond!

Ryan was very helpful. He is very good with people and helpful in solving problems.

I took my car for its scheduled service and Andrea was ready when I got there to get my information and had the loaner car ready for me. She was very professional and able to answer any question I had. My car was ready a few hours later and when I picked it up it was washed and the inside vacuumed. Always a great experience at Lexus of Chattanooga!

My first service experience at Lexus of Chattanooga was a good one. I sat in a relaxing environment about an hour and my car was ready to go. Every associate who passed through the area took a couple of minutes to talk. Great car! Great service! Great experience!

Took my 2019 NX 300 in for the 2500 mile service and ask them to fix the rear tailgate inside push button control box that keep falling out. This is the 2nd time I have asked for this warranty service. They did not fix it and noted that it was working properly. Upon my dissatisfaction, I brought it to the attention of another service person and he looked at it. When he pushed the upon /close switch it fell out! He said wonder why they didn’t replace it. It’s covered under warranty and it’s easy to see it is worn out! He said he would bring it to the attention of the service manager and order a replacement. They would contact me later to bring it back in.....Remember this is the 2nd time!Stay tuned......

My salesman Mr. Fortson was amazingly professional and easy going. He took GREAT care of me. He helped me get into my DREAM CAR!!!I Luv Lexus ❤

We were treated with the best of care I have ever had at a dealership. The entire staff were very courteous and professional. I have, historically dreaded going to a car dealership. Our salesman, Fred Fortson, took care of us without any pressure and truly made us feel very special! I would definitely recommend the Lexus dealership of Chattanooga!

Ryan is always so helpful and courteous each time I bring my car in. Very appreciative of their professionalism and knowledge!

The people are very nice.