If I could give zero stars, I would! I called to disconnect our services over 2 weeks ago. Got a bill on Friday for full amount. Called today to question bill. First representative disconnected me. Second representative kept me on hold for almost 30 minutes. I was finally told that they would disconnect me tomorrow and I would have to pay for days up until tomorrow. No wonder people are leaving your services in droves.

I am completely willing to take this down when we are serviced, however that could be months now. Our technician visit date has been pushed back and pushed back until now we are waiting for a service visit on the 21st. I am a student who has online class work as well as a zoom class which will start in the coming week. We originally were told that we would be visited by a technician on the 14th but since the technicians figured we would be covered by the outage maintenance that they performed they cancelled our appointment for the 14th. If I hadn’t called nobody would have come. Now we will wait nearly a month without internet for our appointment on the 21st which may or may not be cancelled without our knowledge.

The absolute worst company I have ever dealt with. If I could give 0 stars I would. I have spent 3 days (which includes hours of being put on hold) trying to purchase a new modem after our old one was hit by lightening. The issue is still not resolved. I DO NOT recommend this company under any circumstances.

The technician came to my house the first time to install internet. He could not do because they had set it up for 6 instead of 10. I was rescheduled for 6/4 and I was told I needed to be home. I waited until the afternoon to call CenturyLink for an update. The lady who helped me said it was pending. I told her no because the person who scheduled me said 6/4 between 8 & 5. I had to be home so I took a day off from work and I was not taken another day off for them to come. I had to explain what the first person told me. Plus the first person said the price would go u. The lady I talked to on Friday with the first case said it shouldnt have because up to 10 is the same price. Then she worked it out for them to come at 5. I waited and they never came. I called back and you have to ask for repair in order to talk to a person to explain what you need and then be transferred. Theres not direct number to get a rep. This guy tells me that they have until 7:30 to come. I told him I had waited all day and wasted a whole day waiting for someone to come. He said well they have in here for Saturday to come. I said I will not sit at home waiting another day for them to not show up. I told him I would call back if they were not there by 7:30. No one never came Friday evening or Saturday. I received a text message to say service to be connected on 6/14 between 8 & 5.I am not wasting another day off for them to come. Im going to mail the unopened modem back to them and forget bout internet for now.I will go with another internet provider.

AVOID this company if you have other options. Right now, Centurylink is the only provider where I live and the max speed they say I can get it 10 mbps, though its never been higher than 3-6 mbps. I pay $80.00 a month for internet that disconnects several times daily and barely functions. When I asked if there was a way to get a lower rate, they said this is the lowest rate they offer. Yet fiber customers that can get up to 100 mbps can get rates at $49.95 a month. Firefly will be installing fiber internet in my area soon for a MUCH lower rate and I will be dropping Centurylink THE SECOND Firefly can switch me over. I cannot wait!

The operator on the phone barley speaks English and you need to repeat yourself 100 times. We have been on the phone for around 3 days now trying to get someone to come fix our internet. That’s not all 3 separate times we have been lied too saying they were going to send someone but they never did and half the time the operator on the phone hung up so she didn’t have to deal with our issue

Horrible experience with trying to get through to customer service for two days straight. I can’t even speak on the internet speed because we haven’t been able to set up the service that they are charging us for. At our new place we do not have cell phone reception in order to finish the process and when trying to call we have been on hold for 30min to 2 hours!! I tried using the online chat system and was transferred to 5 different employees in different “areas of expertise” for them all to say the exact same thing and then not understand that I do not have the cell reception to set it up at home. I was told repeatedly that they would not send a tech out until they verified that the system wasn’t working properly but I am unable to be on the chat with them in the home for them to run the troubleshoot test. One employee ended our chat after asking me the same question 3 times and me replying by saying that I had no way to do it at home.Very disappointed, frustrated and wishing another provider got service in the area.

Tried to call long distance to get my 93 year old aunts, who is in poor health, some much needed telephone repair. Operators barely speak English, ask you what state is that after you say it 3 times and give them the zip code, and are totally non responsive to the needs of an elderly person who is alone 80-90% of the time. Phone went out on Saturday, repair date is Friday because they are just too busy to fix her phone. It made no impression that I told them her age, her health, her situation, the remoteness of where she lives, that I call her 5-6 times a day to check on her and act as a chain of command if I cant reach her, that I am 4 hours away......sad that the company has gone down hill so badly....and I speak from experience .

Absolute joke of a company. 4 months and counting just trying to get internet service. Something on their end always seems to mess up to prevent me from getting my service (that they are charging and then having to credit me for) and when you try to contact someone youll be transferred no less than 4 times, chat or phone. Utterly ridiculous. If I had ANY other viable option for high speed internet I certainly wouldnt give this company another dime.

If I could rate them zero stars, I would. Absolute worst customer service, transferred 4 times and had to give the details to each person with still zero resolve.

Sadly this is the worst cable company I’ve ever done across.

Would give 1 because upload speeds are not good. As one person with only a few devices that require internet streaming was good in a small 1 bed apartment. Anything larger though or for a family I wouldnt recommend. They changed their services and no longer prorate so if you cancel service 3 days into a new billing cycle you are out the entire billing cycle payment. The phone system for customer service is clunky and outdated. No online version of discontinue service. Website is outdated and not user friendly. Takes two months for auto pay to take effect... that was not a fun surprise. Just go with comcast or wait for starlink #saveuselonmusk

I have been a customer since 2007. When I moved 2 years ago it was horrible getting the internet moved, we finally got it set up. Now I have been with out internet for two months!!! I have scheduled a technician to come to my house twice now and without informing me at all the tickets keep getting canceled/closed before the date, with no one EVER coming by... I have been paying for a service I havent been able to use and this entire experience is a nightmare!!

ZERO INTERNET SERVICE. I’ve had no internet for weeks. I have called customer service daily to get a technician to come out.....they “open tickets” that are somehow closed without anyone coming to the house/fixing the issue. This company is a fraud. We are paying monthly for NO INTERNET SERVICE. Kids can’t do zoom calls for class and husband/kids can’t run their businesses with no internet. We have been using data hotspots from our Verizon phones for weeks. Century link is continuing to bill us for NO SERVICE. Stay far away from this fraudulent “company”.

We waited months for service and were promised 40mgbs . Now they say it isnt available in our area. They installed two 10mgbs lines which they claim should be 20mgbs. Our download speed hovers at 11mgbs and the upload is .6, yes .6 not 6. If you call all they do is give you disconnected numbers or shuffle you to a number with extremely long wait times.

Ok so we are a family of 5 and the internet is kinda a big deal since both my parents work at home and yet we still have to deal with bad internet we can barely be on time with are zoom calls for zoom and can’t ever game so this is the really really bad part about it though we are paying 90 dollars a month just for 1-2 megabytes a sec of internet

My parents had their internet and phone go out and they were supposed to show up between 1-5pm and they never came. They had my parents waiting the whole day and my parents called yesterday to confirm appointment and they spoke to a live person yesterday and today it’s all computers. I hear xfinity calling in near future.

Totally incompetent customer service. Talking to CenturyLink/SimplePay support is so frustrating, I wouldnt wish it on my worst enemy. They love to transfer customers from department to department, but dont transfer your information or any details about your problem. So enjoy explaining the issue 5 different times, along with your name, phone number, email, and account info. Arbys has better customer support for a cold curly fry than these people do for their massive telecom company.

They help you with all the information you need and make sure you understand your phone before you leave. The staff is awesome!!!!!

A deeply dysfunctional business. The online interface to pay my final bill is flat out broken in multiple places, as are their recordings, website and methods to even access their customer service. Difficult to resolve issues they direct you to Twitter DM. If one other person is saved this has been worth it. Good luck.

The worst service imaginable. Email has been hacked multiple times, no assistance provided. DSL is unacceptably slow, impossible to keep running particularly if it is raining. No competent assistance has been provided in over 10 years. Finally gotten smart, moved to Comcast since ting is not available in my area.

Do everything you can to avoid using this company. My only two options were them and satellite internet. I have had so many issues with the internet dropping to and staying at 1 mbps or not even working at all that I have no choice but to go with HughesNet. It is so unreliable that even satellite internet that cuts out during snow storms will work more reliably. Dont even get me started with all of the issues during installation. Long story short, I took PTO to wait all day for the tech who showed up 20 minutes after the time window then left aftr 10 min without installing anything.

Horrible service

Attempted to call local office from local phone. Recording said I had to dial 1 first (for a local, same area code call). Tried again following this stupid requirement. Surprise, call did not go through. Well played, centurylink. You don’t have to help a customer if the customer can’t call you.

Absolute trash. Scheduled tech, he didn’t show and claimed he fixed issue. No resolution to be had beyond adding 3 more days to the 4 we had already waited. Avoid this company if you can. They do not care about customers beyond the bill. Chat support is useless and often the only option. Techs, well have I mention they don’t show up and lie about it? Service is sub par then it goes down. Really, if you can use a different service do. I hate to use this line but, if I could give 0 stars I would.

Internet service from CenturyLink is so slow and unpredictable that cant get any worse. Its bottomed out. Seems to be due to badly deteriorated cabling infrastructure on which CenturyLink does not wish to spend money replacing. Currently looking for new internet service provider.

Waste of money. If youre stuck with them for some reason, watch your bill carefully. Known for shady practices and bill mistakes that often go paid and unnoticed. Ive never said this about a company before - but this company has zero interest in actually delivering a quality, dependable product that customers can rely on. Ive never met a company who cared less about their customers and the product they offer. (this is for internet services)

Speeds are so poor. Download speed at best is under 6Mbps. When nothing is useable download is 0.87Mbps and upload is 0.90Mbps. Century Link will tell you there are no problems. I used to despise Comcast but now that my only option is century link, at least the former provided service. You can regularly go days without service. Being on the phone with anyone at century link is maddening.

Our phone went out on July 3rd. When we called for repair I was told between 8-12 on July 6. They didnt show up. Called back they said someone would be out by 2:30. Didnt show up called back was told it would be diffently would be fixed that day. Called back repair man claimed he was out checked the out side box but couldnt get inside. I was sitting in the livingroom waiting on him the dog who usually barks at amything to come in the driveway didnt bark once. He lied he didnt show up. Called back now have an appointmrnt on July 12. Thats 10 days without phone or internet.

Ok

They heard of the internet once here, but it got away

The service itself is the worst, and the customer service no better.

I had my services started Feb 5th its now February 9th and I still have no internet, I was promised someone would come out and resolve my issues. I was told the Technician did the work remotely, the technician was supposed to come in and inspect the wiring, but never did. My block for repairs was 8am to 5pm and when he didnt show I was told the tech would be here by 7pm. I will be going back to comcast, 60 mbps is way better than slow DSL at 10 mbps, please dont fall for the 1 GB download speed they dont have the technology to do that. Complete garbage all the way around, how is this company still in business?

Shotty connection, almost impossible to speak to an actual person for assistance with the consistent issues that arise. Avoid if possible.

For our scottsville dental office, we have had to pay our IT people 3 times to fix problems on their end. Still waiting on fiber to be set up, its been hooked up but just sitting for now, my staff keeps calling. I will update review if fiber comes through and works well.

For most customers, we choose CenturyLink because the only other option in our area is Hughes Net, satellite internet, which is not a great alternative. We chose to live off grid LOL and this is an associated cost. When service is working, we can do what we need to do: stream movies, download content, online video game play, etc. However, its not uncommon to lose service with CL and this is where it gets frustrating. Be prepared for outages that last days, if not a week or more. Also, be prepared to lose service for multiple reasons: dated infrastructure, technicians fing up your connection when hooking up other customers, or technicians that dont know how to replace old wiring. Were currently on day 4 of an outage that was the result of a technician replacing cables or wires and then hooking them back up incorrectly. Of course, CenturyLink crew are working round the clock to get us back up and running....wait, no theyre not. Im not even sure whats happening with customer service, but usually you start your journey with a customer service rep that is not local, and by local I mean...they dont live or work in the U.S. Their communication with work crews here seems to be broken as well. All in all, it sucks...but its what we have for now.

Awful internet upload speeds. They overcharge because they can. What a terrible company.

Extremely poor customer support

Comically bad service, and dishonest as well. Can a class action lawsuit be far off?

Do not provide the services that come with other landlines very disappointing internet kicks it on and off during the evening or any storms landline has terrible sound from time to time...Im writing again a month later and we have now had less problems and by switching the workers most problems were resolved..

Its a bad company say 24/7 they put you on block chatting and act like they helping but end the chat especially if u ask to be accommodated for going days without service

Cancelled my father-in-laws service. trying to send back the equipment. cant get a label, or an address, or confirmation that we can return it physically at the local place. been trying to do this for three weeks.

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