Needed to return their equipment as my mom could no longer use it. I walked in, an employee asked what I needed. I said I needed to return some equipment. He said he could handle that. From the time that I walked in to complete and walked out was maybe five minutes. This was good service. Comcast has really improved their customer focus. Good job.

Great service from Louis Coleman!! He helped us lower our wifi bill AND got us new products for less money than we were previously spending. Also helped us with our Verizon account bill. Thanks Louis!

Everyone was very nice didnt have wait they was fast and quick they all have nice Manners.

Had to swap out my Internet Modem had to return 2xs due to power cord not working but Zac Campbell was excellent Cville Store

Like many others I wish Xfinity had better customer service available via phone or online, and had better service packages. But this store had plenty of helpful and polite employees, I got my account reset and renewed with a very affordable package within 15 minutes. Definitely recommend visiting the store rather than waiting for hours on the service line. Atleast you get to speak to a human asap so 5 stars for hassle free service.Also Nice ambience of the store, good collection of phones and accessories.

Quick service. Unfortunately couldnt solve my problem but at least seemed like they cared.

No stars. They are the lowest of the low. Hours spent with workers who have no idea (and are in the Philippines) and cant do more than just reading off a script. They want to send and technician who says their equipment works fine, its your equipment thats at fault. Pox on that shameless company!

Sudden increase in the bill from 55 to 75. When contacted customer care they offered a increased internet speed and provided a 20$ credit for the current month! But this changes nothing!! If you forget to cancel the new plan before 30’days, you will be charged 110$ for cancelling it. Better to find other clear internet options.

Friendly and helpful staff. Good prices especially on mobile.

This service is terrible it constantly loses service and they charge you double what others charge please look around before you get this service. I will take you 25 minutes to talk with someone. Terrible experience and company. Hope this helps

Nice, friendly and helpful service. Would definitely recommend going here before calling Comcast! Ask for Kiaha, shes great.

Willing to go the extra steps so that a customer is satisfied that everything that could be done, has been done.

I was hesitant about this service when I moved to the area as I heard nothing but bad things. My experience was quite the opposite! When I called for an appointment I was greeted with the MOST HELPFUL lady who quickly set me up with my appointment and explained cost. The installer arrived on time and had to install everything from scratch, he was thorough and was an expert at installing everything exactly as I wanted. He made sure the wifi was working and that I was able to use it in other buildings on the property. He took his time in explaining how everything worked... he spent well over three hours at my home. After being on satellite service in my other location I am now paying $100 less a month for service that is ten times better. I am totally satisfied with this service.

It took me way too long with WAY too much effort just to get connected to a real person. It is unbelievable that it was so difficult so get connected.

Once in there is no easy way out! For Gods sake put a cancel plan or sth there!

Our service rep was awesome and knowledgeable!!

You can return Comcast equipment here. Employees are nice and helpful.

In and out in less than 10 mins and still had all my questions answered

Google map brought me to the door...where I met a very nice young man and I was back on the road again in about 45 min.

Joey Minter provides excellent customer support for all things Comcast!

Don’t even bother trying to call the store

Some packages are a little over priced. Overall its not a bad service

Very quick service and didnt miss their chance to try an upsale.

Problem not solved by phone techs. Will need to go into store

Data limits? Really? Really sticking it to your customers arent you? If only there was a good alternative. Competition if you are listening Id jump ship in a heartbeat.

Comcast is a joke. The 800 number is a smart idea of Comcast by hiring people all the in India. And when you call them, they are playing with in a nice way! I have been calling them for hours, all they do just transferring your call to one another. It’s so annoying! I remember there were a Comcast employee in Harrisonburg location, so rude, and you’re always unwelcome by them. Now I am glad they are permanently closed. At least I don’t see the rude faces no more!

Super fast and friendly service!

I pay top dollar and get ripped off with internet like its from the dollar store

I had an awesome experience with xfinity. There cable and internet was right on. Never had a problem.

Paul gave great customer service. Detailed, polite and to the point. Store was very clean as well.

Went to ask a question about a mode on the phone and he answered within one minute. I tried it and succeeded with the operation.

My wifi was out for 24 hours and we called and they said they couldn’t help all of our neighbors called they said the couldn’t do anything

I am going to return my Xfinity modem today back to this shop, I am using Xfinity internet since from last three years but every year they have increased my internet bill with the same quality of internet service, it is really sad. they run my credit when I was applying for internet which dropped my score and I was so much frustrated with that, :(

My first order got messed up when I was getting wifi. I went into the store and not only was I leaving with all my equipment that day but the help that I got was amazing. It only took 20 minutes and the gentleman that helped me was the best at customer service.

The gentleman who assisted me was polite and helpful. A pleasant experience..

Very helpful 👍👍

4 the last 3 or 4 months they have not got my bill right and saying they didnt receive my January bill but my bank statements show they did..I have been with them for 5 years and shouldnt have to go through this..then talking to a few representatives and each one says something different then tell me they would give me a fourteen dollar credit so I only owe 5 hundred and some dollars..its a big waste of time you get no where through contacting and taking to them..So my advice and experience with them go somewhere else.Dont use Comcast

Personal service. Employee gave me his card so I could contact directly for follow-up. Pleasant and polite. Store following socal distancing and mask requirements.

Xfinity in Charlottesville VA has to be one of the worst companies I have ever dealt with. Their service is unreliable, and they expect non-technical customers to be able to correct malfunctions with their equipment. Unfortunately, the city doesnt have other cable providers. Maybe its time to switch to satellite.

A tech came to my house to replace the DVR. When he left, he gathered up old remotes including my Blu-Ray remote. I cannot get a live person in the United, States, much less in this town to speak to. I want you to find my remote or give me money to buy a new Blu-Ray. Cant your tech go look in his truck? I dont want to talk to someone from Pluto. I want a live human being from Charlottesville, VA to go look in the back of his vehicle and return my remote. Get it?

I was told I had to replace my modem due to an internal antenna going bad. Brought it to the store for what should have been a simple exchange. 45 minutes later, still waiting just for them to take the bad modem back. Meanwhile, there’s a guy at the front door of my train traffic, doing nothing because we have all been told to wait outside. This is not an efficient use of manpower...

Handy place to take care of business

Impossible to reach on the phone. They literally dont have a number. But if you go in, they are extremely helpful, accommodating and knowledgeable.

Good luck trying to reach an actual agent to speak with. Automation isnt everything Xfinity! Before I drive 30+ miles somewhere, I want to know if what I need is available. The automated phone system doesnt have enough options AND doesnt offer to transfer to a store location. All I needed was a quick answer. I pay too much money a month for poor quality phone service.

Signed up for Xfinity Mobile, which cut my phone bill in half, and bought a new phone. Brian was helpful, knowledgeable, and patient, and made sure my number had transferred and my new phone was ready to go before I left.

Went in to pay on an account. Was given help toke less than 5 minutes. Thank you for your fast service.

Good so far

Today I’ve called Xfinity in the order to find out about possible promotions which can be applied to my plan. Costumer representative Antuan picked up phone. In about 15 minutes my bill was cut off from $74.99 to $59.99 for two years. I have internet Blast UP! And on top of that I’ve gotten flex box for free. Thank you very much Antuan and Xfinity! Thank you for understanding people and their situations and finding reasonable solutions for them. Way to go!

I was able to get my modem quickly. They had it waiting for me. I was able to go in and out in 5 mins.

Went there to return my router and they took it back. Paul was very helpful.

Theyve closed every location in and around staunton then waynesboro, nearest location is Charlottesville and theyre slow

The staff here has been really helpful and the prices on mobile plans are super low! If you have issues with phone customer service go visit here. They are really nice.

The wifi there is terrible me and my husband just got a new white WiFi box and it’s terrible than the other WiFi box we had they won’t come and fix everything we been having this problem for a month n days now right now their service is Terrible!

Absolutely fantastic. I walked in to pay my bill with cash and immediately received a friendly welcome. The young lady took me to the self bill pay and went through the prompts while I watched. I told her how grateful I was to her for assisting me with the payment.

In and out! Great staff

Took care of problwn right away

Needing help with an issue, I phoned at least 4 different numbers for help at Comcast. Each one was handled by an electronic voice which was absolutely NO HELP whatsoever. Finally, I was so obnoxious that I wastransferred to a delightful young lady who took care of my problem withmuch grace and expertise. I am most grateful for her aid and patience.However, I think it is a disgrace that a customer must go through what Idid to finally get assistance.

I had called the store number because My remote is not properly working and I was trying to tell the lady who answered the phone but she wasn’t not cooperating or helping me with the problem I have she needs to be fired cause she can’t do her job

Horrible. Had to drop off equipment. Someone asked me what I was there for. I told her. Stood in line outside for about 45 mins. Finally got to someone and all I needed to do was hand it to him and leave.

Very friendly staff!

This review is not for the Charlottesville store for XFINITY in general, I have contacted not once, not twice, but three times to upgrade my service, each time I was told that a installer would come to my home, I even inquired as to Covid 19 restrictions if an installer would actually come to my home to install, each time I was assured of this... will its been 4 months and needless to say I STILL DO NOT HAVE UPGRADED SERVICE. I think INFINITY believes it is above customer service and feels it does not need to continue to provide such service. It is unfortunate. DO NOT ATTEMPT TO UPGRADE YOUR CABLE!!!! You will only end up frustrated and going to another service.

I dislike Comcast as much or maybe more than the next person, but most of these staffers are pretty good considering they work for a s***** company. If you have to go into a Comcast store, they make things about as easy as you can expect. Way better than having to call and deal with the 800 number.

I needed a cable that I was no longer using to be taken down due to renovation on my house. I was extremely hesitant to go into the Comcast office to get it done because who likes dealing with utility companies? But I was pleasantly surprised. Mike Ingalls in the Lenox Ave. store in Charlottesville was professional, he was honest about when it would happen and he kept in touch with me even weeks after I made the request. He very kindly checked in on my request after weeks of no activity, but because he kept on it, the crew came out and had the cable down before my deadline. Im extremely grateful to Mike and the folks that made this happen.

Fast, expedient and friendly service at this location!

Very unhappy I could not get the plan I wanted.

As much as anyone would have to admit it, the service I got from Brittany was fantastic. I have gone into the store twice recently and both times Brittany provided outstanding customer service. Give her a promotion and raise so you can keep her. She is well worth it.

Do not go to this store to try and return something.... Says it is open online. The xfinity chat assistant referred me to this location, and told me it is definitely open. My husband drove to the store and it is closed due to COVID-19.... Most xfinity stores have now opened with necessary precautions. This highly inconvenienced our family as it is expensive driving 45 minutes to get your internet back up and running (trying to work from home.) We don’t have the funds to drive up and down the road when the store did not properly maintain hours online. Highly disappointed in this particular store... I recommend calling and scheduling an appointment to speak to an agent. We were prioritized and immediately given service, but no thanks to this location.

Im honestly torn, here. My experience with this particular location, while limited, is of courteous, professional, competent employees, and a well-laid-out storefront. On the other hand, Comcast as a company is a nest of rabid weasels. I visited this location to cancel my service, expecting a hassle and a hard sell by a retention manager or some such, but it was easy and quick.

Literally the worst company I have dealt with in my entire life

This place is special. Super special. Like a monkey trying to make sweet love to a football. Pretty sure no one has any idea about what’s going on. Spent 45 minutes waiting even with an appointment. Then I needed to keep questioning and having the guy switch out equipment until we got it right. There’s a reason Comcast has one of if not the worst customer service ratings in the country.

Great service

Great service

Very informative and helpful staff. Quick service, and told us some tricks to help with installation of the tech.

Honest and helpful

Best place to cut through the BS of talking on the phone, which takes hours sometimes. Knowledgeable and friendly staff, cant go wrong. Why do it on the phone when in person help is available. This staff cares about you and it shows.

If I could give the place a negative score I would. F*ed up my credit score because they did not explain to me that I have a balance left that would be posted later for some reason when I canceled my account.

The place was very busy and congested. Didnt have to wait too long to get assistance and the employee that helped me I guess to the best of his ability but was unable to resolve my problem😒

This store is one of the very few easy and positive things when dealing with Comcast!

I have 0 complaints about my experience. Heres why: Customer Service was excellent, they were helpful and the actual business was very easy.Now for some general customer service knowledge:50% of the experience is customer attitude50% of the experience is employee attitudeIf you roll into a business with a chip on your shoulder, guess what, you gonna have a bad time.If you roll into a business with a good mindset and DONT LET ANYTHING BOTHER YOU OR HAVE PERFORMATIVE UMBRAGE (look it up) then, you guessed it, you are going to have a great time.I would 5/5 recommend this store. But if you are coming in with a sour attitude, stay home and avoid all contact with other humans until youve had a chance to relax.

Went to store to add a line for my husband, told me my credit wasn’t good enough even though I just upgraded to a iPhone xs plus a week before. They let me upgrade to a 1000$ phone but won’t let my husband get a galaxy s9. Such BS, every agent was rude that l spoke to as if I was a burden when I walked in the store. From greeter to sales rep rude and attitude. I couldn’t even get anyone to help me when looking for cases. 2 employees walked right by me, none asked if I needed help. Not even a Thank You!!! Waited for 1 hour for service. Never Again. This store and employees suck and the positive reviews are probably employees. Way to many negatives with same complaints for those to be legit.

Cable service is just to expensive !

Nice people

Our cable box died a year ago and we never bothered to get it fixed until the day before the super bowl (again). We went in and were greeted quickly and sent right to the person who could fix it problem. She handled the replacement of it fault box quickly without trying to get us to buy anything. My guard was up and it wasnt even needed.

Customer service was at a all time high.this guy really helped me alot.was a big help.i would recommend xfinity to anyone.

Long line outside in the heat. ( But I blame politics )

Internet speed is supposed to 100 mbt, in reality,

So many times we are bombarded with negativity, so I️ would like to briefly comment on the exceptional customer service experience I️ received yesterday at this location. A gentleman named Trevon was quick, efficient, honest and most of all, focused on my needs as a customer. Cheers Comcast, you’ve done it right with this team member! He is absolutely exceptional!

Great treatment and patience.

Horrible. Received new modem in mail. Went to return old modem. DO NOT DO THIS IN PERSON. MAIL IT BACK. I MADE THE MISTAKE OF GIVING THEM THE INFO/paperwork (including PREPAID mailing sticker) and modem UPON ARRIVING TO THE STORE. THEY GAVE ME A SMALL RECEIPT FOR IT. THEM YOU WAIT -going on 25 minutes now-Decided Id just mail it in. Asked for my receipt and modem back. SORRY. ITS BEEN SHREDDED. AND YOU CAN TRY DOING THAT (Mailing it with own label and at your own expense now that the prepaid label was Shredded!) OR USE THE 2x3 inch SCRAP OF PAPER GIVEN WHEN TO YOU WHEN YOU CAME IN THE DOOR AS YOUR RECEIPT AND JUST LEAVE IMODEM WITH US AND GO WITHOUT A REAL RECEIPT AND TRUST US YO CREDIT THE EQUIPMENT PROPERLY. 35 minutes later I left. Real receipt in hand. Tameka was great. Check in girl, not so much. Id give zero stars if I could. MAIL IN OLD EQUIPMENT. At the very least CALL AHEAD TO MAKE AN APPOINTMENT IF YOU HAVE TO COME IN. They said they were short staffed -1 check in person, 2 workers. Line more than doubled in length while I was there.

Representative was very knowledgeable and efficient. Store was busy, yet, we still made it out within 25 min.

A little wait time but quick resolution

I know the norm is to have a bad experience with Comcast, but I had a great experience. Out of all my years of having Comcast, this was the best experience Ive ever had with them. I lost the business card of the women who helped me, but she deserves a raise.

Went in to find out about switching to their mobile service. Was looked at by 3 employees, 1 complaining that she wasn’t going to deal with something because she “don’t get paid enough” looked at me twice went in a back room came out looked right at me again and went into a different back room, one was just stocking items looked at me at just turned around, and the third was doing who knows what. Looks like I will go elsewhere to switch service as I will be buying in the next few days but not from them. It is the typical old service you used to get from Comcast just with a different name.

Interesting country store. Deli has some delicious smelling food.

Great service

Great place and people.

Seems like comcast is finally catching on to the importance of customer service, maybe. The personnel at this location were prompt, professional and helpful.

Great, fast customer service. Excellent experience!

I went in to return all of my equipment when I moved and they never disconnected my internet and have been charging my credit card for 5 months after I moved. Now Im getting the run around about a refund. This is truly the worst company in America

I used to dread going to the old Comcast store, but this new experience was completely different! I walked in, told the receptionist why I was there, and she took me straight to a customer service representative, who immediately exchanged my broken DVR for a new one. In and out in less than 5 minutes! Outstanding customer service!