This is quite possibly the most well equipped facility this side of the nation. However, having a fully setup facility should NOT take away your ability to provide Real Customer Service.I had stopped in for day 2 of a 3 Day Pass.The pass was not honored because, it had to be a 3 consecutive day pass. Sorry, but my work schedule didnt meet the required consecutive days. I only came to do a group fitness class.The clerk at the front was adamant that I would need to sign up for a membership first before attending the class that day. I kindly asked, can I at least do this class first(about to start in 5 minutes), then Ill gladly pay for a membership. She rudely responded with NO, you cant attend unless you are a member. The she said the only person who can approve that is the one in charge of memberships, Chuck. I asked well then can I please talk to him?She paged Chuck and after about 5 minutes of waiting, he came out of his office I presume. Bear in mind that 12 minutes had already passed and the group fitness class already started. Top it off, it was a slow evening at the class so there was lots of space to squeeze in one more student.Chuck introduced himself and asked if I was ready to sign up for a membership. I said Ill gladly sign up, but can I attend this class first, then PAY for the membership right after? He too also exclaimed NO, sign up for the membership. In the course of this, the time was already trickling away. I responded with, by the time we get all that done, the class will be finished. That still wasnt reason enough to get Mr. Chuck to let me attend the class. The conversation we had about this went on for about roughly 20 minutes so the class was already nearing the end. I again asked him to please just let me take the class and sign up for the membership right after, all that pleading to no avail. By this time I was just flat out insulted and humiliated 🤬🤬🤬🤬. I raised my white flag and surrendered. My request wasnt granted I guess because at ACAC - MONEY TALKS, everyone else is just a number.Please bear in mind that I came in here optimistic about attending a class, and I had every intention of paying for a membership, a family membership too. However, if this is the type of facility that only sees MONEY and not the person, then Im sure everything else is going to suck here. Go to another facility that will work with you because these two individuals that I dealt with made my experience anything but welcoming. Such a shame too, because as I mentioned earlier, the facility is fully stocked and well laid out. I guess when you have everything, you lose sight of the important things, like Service and Care.I am indeed certain that this is NOT how Mr. Phil Wendel intended his members to be treated. This is NOT the Virginia Way.

Carter White in Physical Therapy helped me with a painful calf muscle problem. I’m a swimmer and couldn’t swim 25 yards without cramping. He gave me some intense exercises and treated me with direct muscle massage for 2 weeks and I was improved enough to swim and do any other activities without discomfort or pain. I’ll continue to do the exercises. He’s a master of his profession and I strongly recommend him at ACAC Physical Therapy.

I recently joined ACAC (Albermarle Square) and while their classes are great there are several things to be aware of. One if you cancel before a year, you have to buy out your membership for $20 a month. This was not brought up in my membership meeting but instead, I was told I could cancel at any time and it was not about the money for them. Lies. After requesting my account be closed even with a buy out I was charged for another month. I was also told I would receive personal training (2 free sessions) which I was looking forward to, to get comfortable with the equipment, and never could get in touch with someone. I called, completed surveys, emailed, no one would help me. As previously mentioned while I did love the classes and found them beneficial, I was disappointed that I was charged for Pilates (an extra amount when all classes were included) and that you can only sign up 24 hours ahead of time vs scheduling out your week. The facility was clean and well kept but overall I would not recommend to anyone.

Edited review: The PT folks are good. They seem to know their stuff. The facilities are clean and well kept!Im planning to join as a member after my pt is over.

We love ACAC - our kids are at preschool, camp, and swimming lessons here, and love going to the Kid Zone while I work out. The group exercise instructors are some of the best in town!!

I lift nearly every day at ACAC. First class gym. People who say it is too expensive don’t use it enough. Those who are serious about fitness get more than their money’s worth.

ACAC is a very amazing place to be a member at. They have some of the nicest staff and they really care about their members safety (especially during COVID-19) The cafe is stocked with delicious food(s)/drink(s) and the endless machines and basketball courts are amazing. The locker-rooms are extremely nice and the staff super friendly. Its very nice to see a business who cares more about its members than anything else.

Best equipment, easy to use. Personnel are friendly, very knowledgeable and always available to help. Classes are excellent. Very clean and well ventilated facility.

Excellent, friendly staff; quality equipment; very clean and safe environment; and superb personal training.

I have been a member for more than 30 years. This has been a tough 12 months. Although some aspects of ACAC are on hold at the moment, they will be back as strong as ever. Too the good health and moving forward safely for all.

ACAC has been a favorite for 32 years. They have adapted wonderfully to the restrictions and cleaning needed during the pandemic. Clean, friendly and great options for a cross training experience.

Great many options for maintaining fitness. Like the ones I have chosen.

Great staff at all levels from the front desk to housekeeping to the trainers. Everyone is polite, knowledgeable, and willing to assist if you have a question or issue. The facility is clean and extremely well maintained with ample space on the exercise floors and in the locker rooms. The equipment is in great condition and there is enough of it, and enough variety, that wait times for any particular piece are limited. There is also a great amount of space on the exercise floors.

Nice place. Like Swimming pool

ACAC has done an amazing job opening up safely. Exercise is vital to staying healthy especially during these hard times. Thank you so much for opening back up.

What’s the purpose of having a “guest pass” system when you don’t use it. I’m here out of town working and wanted to run a couple of pick up games we’ll unfortunately not I got in the first time without a problem the second time I explained to the manager that it would be pointless of me getting a membership ship when I don’t know how long the job would last so I got in and played. Third time they lady up front told me that you guys don’t have the passes when I know for sure you do.

ACAC is an exceptional facility! There are so many options and so much value is provided from the family membership. We love the varied locations, the varied equipment, exercise options, the pools, childcare, etc etc etc. The staff are always so welcoming and friendly! We really feel like were a part of the ACAC family and the services it provides us...from ages 4 to 42!

This gym has all the right weight lifting and cardio equipments! It is spacious. The staff is professional and friendly! The gym is very clean. Cleaning crew does a great job!

Pricy but nice equipment and good staff. I go here as much as possible. The indoor pool is fantastic and saltwater. Just respect designated times.

ACAC is amazing fitness club with wonderful staff. Even during the pandemic, they have made sure everyone feels comfortable that the club is sanitized and safe for their use. I would definitely recommend ACAC to others.

ACAC clubs are amazing, the employees go out of their way to help you every time you need help. The clubs are clean and safe to use. I recommend ACAC to anyone who is looking for a gym to workout to get back into shape.

So much to see like walking into paradise island

It always brightens my day whenever I have an opportunity to work out at ACAC.

Very clean and safe environment. Able to check utilization of the club on-line to make sure of social distancing. Helpful staff and instructors.

Best gym in Charlottesville! The group exerciseClasses are amazing and Covid friendly. Special shout out to Buddy in member services for an easy and conversational time signing up my guest!

I always enjoy attending group classes, working out in the free weights area and using the cardio equipment! There is always plenty of equipment available and all of the equipment is kept extremely clean! The staff at ACAC are exceptionally friendly and professional! I look forward to joining again next year.

I have been a long time member of ACAC. They have consistently, through the years, provided a much needed service in our community. I appreciate their efforts to provide exercise and nutrition options to all age groups and interest areas. They have also worked hard, during COVID, to provide a safe way to exercise both in person and on line. I mainly visit the ACAC Albemarle Square, but it is nice to have options. PT at ACAC at Albemarle Square was super helpful getting me back up and running after knee surgery.

Great facility for family and to get a exceptional work out.

Fabulous fitness center! Always clean with friendly, helpful people. Best in the area!

Very happy whenever we go there.

I have started to return to the gym at ACAC and the place is very clean and the staff is very friendly and helpful.

What can j say about this great place. They took care of me and made me feel special. They rewarded me back to good health .and I loved the great trainers..and the front office staff for our rehab section. They always made feel wonderful . I wish I could afford this place to train maybe soon after I get better and Ill be able to turn around and start a new journey to get stronger and big again. Love you guys!@

When I said Im not satisfied with my fitness, thats a result of the pandemic, my having to exercise remotely for months, my schedule keeping granddaughter two days a week so I cant attend more exercise classes. I feel that ACAC is doing remarkably making classes available.

A perfect club for my wife and me.. Enviironment, equipment, staff and strtict standards to ptrotect members from the virus.Good Job!

The bathroom restoration turned out beautifully, with more showers, more lockers, ceiling fans, more sinks, and a clean feeling. The trainers are friendly and pretty attuned to ones exercise techniques. The pool offers an excellent work out with classes, and specialty exercises for those getting back into exercising in general. Getting used to the cost is something to understand as an investment in yourself. Family rates offer the best deal. For injury management, the PT shop adjoining the club will get you back on track quickly. Put this place into your lifestyle for a good body investment. Enjoy!

ACAC Albemarle Square is two blocks away from home. It is sanitary, well managed, and has plenty of equipment.

Great staff and wonderful facility. My only complaint would be that I wish they had memberships for the pool only. Their monthly fee is a bit steep for me especially since I have extremely limited mobility. I would be paying for services I am not able to use. I have asked about a pool only membership and theres no such thing. I have also asked if I can be added to my sons family plan but thats not an option either. As a senior it would be amazing if they had a plan I could afford. Otherwise its a great facility and the staff is super friendly and engaging. Amazing for families, great daycare and always clean.

I appreciate the efforts to keep clean, but the cavalier attitude toward masks and social distancing is a problem.

This is my happy place. From the moment I walk into the (beautiful!) lobby, I am greeted by the friendliest employees and welcomed as a familiar face. I love the new cafe and social space! Often I will grab a smoothie and read by the fireplace after my workout. The new cycle studio is also awesome - I had never tried cycle before and was super intimidated, but now Im a regular. :)

But bring back full level of group exercise!

Such an amazing place for my family and I to be a part of!!! The childrens accommodations and times are topnotch.... Thank you to the STAFF who is just the icing on the cake.....

Plenty of parking. Big sauna. Big steam room. Big warm pool. Great trainers- check out Freddy

What a friendly, welcoming place! They must be doing something right because many of the employees have been there for years and years. Youll see all types of folks here striving to get healthier. The staff makes it enjoyable to do so. Renovated some parts recently and now it even looks nicer than before.

A clean well staffed the facility with a wide selection of both cardio and strength building machines. Both the front desk staff and the sales staff very competent and welcoming .The administrative staff and the trainers are also great. It is an expensive facility including pools hot tub‘s saunas steam rooms and massage therapist.. A group of us just wish that they were open later hours especially on Sunday

I recently joined the gym under the PREP program. I am so grateful to the staff for their knowledge, energy and patience . The facility is always clean, excellent selection of classes. Everything you need to improve your health. Just need to bring your determination!!!

This is a fantastic gym. 💪 so glad my family and I are members here. We LOVE the kids zone. Great for the kids to be around other kids. The cardio area is well maintained, and almost always clean. The equipment is up to date and almost never faulty. The weights area is good and so is the floor. I have not taken many classes but the ones I have taken have been great. Expensive, but worth it

I really like being a member of this gym. It is always clean and the equipment is always in good order. The staff is friendly and helpful. They pay attention to detail, like having mouthwash in the locker rooms. They really have everything I need. It may seem a bit pricey but to me this place is worth it.

When I joined I specifically asked about the cancellation policy because I had a feeling the gym wasn’t going to work for me. I was told I could cancel at any time. Fast forward a month and a half, it takes over two weeks to get someone to speak with me despite numerous inquiries. They tell me I have to pay for an entire year (I never signed anything). They asked me to come to the gym twice to discuss with me and both times I arrived to find that the person wasn’t there. Finally they agreed to cancel. I check my statements and I’m still being billed. They tell me that I am being charged for an extra month because they processed the cancellation after the 20th (my initial cancellation request was a week prior to that date). Really questionable business practices. I have started asking around and this experience seems to be quite common.

Love the renovations they recently made to this club. The lobby and new cafe are SPARKLING! Cant beat the family atmosphere here, and I love how many different types of people you can see on any given day. Really a place that feels like family.

I just keep renewing my membership here. Year after year! This is the cleanest gym Ive ever joined. Friendly, helpful staff. Has state of the ark equipment and a classes available you are sure to want to join. My personal trainer, Pam Finney, has been amazing to work with and is helping me meet the goals I have set.

I have been a member for years and have gone through many stages...weights and personal training, cardio classes, times where I preferred to exercise on my own. I have tried Tai Chi and am now doing aquatics. I LOVE how there are all ages and all levels of fitness here. The desk people are very welcoming and friendly and their hours are convenient for all lifestyles.

Wonderful place to get well!

Acac Albemarle Square is a top notch facility! The renovations that that took place (lobby, cafe, cycle studio, and Kids Zone) have made it even better! Staff is incredibly friendly and knowledgeable - great choice for all of your (and your familys) fitness and wellness needs!

Love it here. I go for prep class. Fantastic friendly trainers. Helping physical fitness training. Warm water pool. They have any and everything youd need in a gym and spa. Yoga. Step classes. All of it.

Extremely well set up gym, well trained and friendly staff. I stayed for a week and would call this the equinox of the south (but half the cost).keep in shape while on vacation! and enjoy doing it.also they employ some of the best staff ive seen - shout out to the military staff

I cant say enough great things about this place. Great equipment, great friendly, caring and knowledgeable staff, clean facility and phenomenal warm salt water therapy pool,

New to the area and was blessed to find this spot. Perfect location and equipment is well-maintained. Very clean gym and staff is amazing!! Highly recommend!!

What’s amazing about ACAC is how well they stay consistent with a clean friendly space, great staff, and well maintained equipment. There’s tons of classes and the newly remodeled Kid Zone is awesome. Though it’s one the most expensive gyms in town, it’s more than a place to “work out”. Very family friendly.

I love my gym. They have a great two month orientation program that really got me into using the gym regularly. The gym is clean and the classes are great. It is more expensive than Golds, but I think you pay for what you get. So if it is in your budget, you should totally check it out.

Pretty terrible experience, the overall staff was generous and helpful when I needed assistance. This gym has some really stuck up, self righteous/ entitled older members. So unless your geriatric dont go to this gym!!

Easy to love a workout: an array of equipment, good value.

Good

Best gym in town. Has almost everything youd want. The building is a bit small and the machines and weights are crammed in there. They would benefit from a much larger building. A bit pricey, but theyre the only gym in town with all the options we want. Staff is super friendly.

It’s a great gym to workout in but the atmosphere is extremely horrid. The elderly kept wanting to take equipment I was using at the time for a workout. I also think their phone policy for the locker rooms is too strict. I got complained about twice for using my phone when literally all I did was turn my music on. I understand the staff at the time was just doing their job but when I went to the manger of the gym about my complaints... all he did was stare at me. He had nothing to say and I had never been treated in such a way by a gym in my life. He doesnt deserve the position he has. I would not recommend this gym to anyone unless you’re 55+ and have lost your mind.

Very family friendly gym, and great staff. I highly recommend this place.

I attend the gym frequently and am always impressed by how clean it is last week I found that my car would not start so after making the usual calls with no response, I went to the desk and stated my problem two trainers immediately offered their assistance they went above and beyond what I expected so helpful I really appreciated their assistance.A sincere thank you to Chris Lalk and Mike Drew.

Professional and family oriented.. GREAT - CLEAN- RESPECTFUL ...

It sure is nice to have a dry, air conditioned place to exercise when the temperature and humidity soars. The showers are always spotless, too.

Awesome place to go for physical therapy as well as aqua therapy. They has a wonderful 90 degree temperature pool.

Recent renovations have spruced up an excellent health club, with all the equipment and classes anyone could want. Broad array of personal trainers. And, excellent Physical Therapy facility with highly skilled therapists.

Terrific class instructors with challenging diverse classes, staff are friendly and helpful, and the environment is attractive and comfortable.

Great staff and good locations throughout Charlottesville.

The staff was courteous, but its so busy you feel like a piece of cattle being prodded through the chute so more can be loaded in.

Excellent staff! The facility needs to expand but its still the best fitness club Ive been to on the East coast.

The physical therapy at ACAC has helped my husbands back and core so much!

After we were offered a Membership for 2 months at a Promo rate for a Physician Referred Exercise Program with my Drs signature which I diligently obtained even when Kelly in the PREP program had some technical issues with her fax. The Manager Kendall Skeen is on a Power Trip and he and Kelly K. had us removed from their gym in the middle of patiently signing up for ACAC with CHUCK in MEMBERSHIP. After that, Kendall called and belligerently told my wife off all because of the blame on the technical issues with their fax. As many other reviews over the recent years have said, the ACAC gym are THE MOST EXPENSIVE GYM in Charlottesville, and they are also THE RUDEST GYM in Charlottesville. If the management would like to improve their reputation for abusive and nasty staff, I suggest that Kendall calls me back today (and without further ado) to apologize, invite us back to ACAC on the Promo that they already offered twice. Thank you!

Great spa!! Friendly staff very helpful. Lots of construction going on right now

Great no stress gym/spa. Atmosphere is laid back and the staff is very helpful.

Downtown ACAC TAMge best, stFf very helpful friendly, classes exceptional. Went to albamarle location not near as good. Pantops, very small. Downtown cafe, so good, smoothies the best, quaint, love the fireplace sitting area and more comfortable than Starbucks... Roof lounge, wow, view of city, meditation heaven, zero stress. The pool is outstanding, classes there really beneficial.... A complete Gym...

Just like going to church, I always feel better when I go.

Amber is an excellent PT and has a great personality too!

Best gym Ive ever had. Perfect for rehab!

My only desire is to go to a place and feel that I am being helped. Not saying they dont help it just seems that they are too busy. My only problem is I wish there was a place for people that are really out of shape section and a people that are there for fun section. Because it already is hard to get back in shape but for someone one who is already struggling with appearance issues it is hard to go in there with all those people looking at you and work out. I just need help. Maybe I need a Dr. because this is messing with my head.

Too crowded. Edit: cant even get in to workout due to parking shortages.

Its a great gym with all the amenities and great instructors!

Great gym!

I love ACAC this is the gym of all gyms. Ive been going for the 3 years and I love it!

Grandson loves his swim lessons here.

I go every day. Great classes, individual exercise machines, spa, physical therapy and swimming pools.

Best gym around, hands down!!! 🎉🎉🎉

Great gym. It has everything.

Love it!

A full gym with lots of equipment, pool and sauna room.

Very happy as a member of ACAC. We joined years ago, and have always had a pleasant experience in their clubs.

Good gym. Friendly staff. Machines are getting upgrades.

Physical therapy at its best

Great place and cleanSmiling people.

Nice staff, clean, keeps up to date with equipment and classes

Love going to work out with my daughters.

Always great service from ACAC.