Came home to a wonderfully clean home! Could see they had paid attention to details and it made such a difference. Thank you!

They did a super job, everything looks GREAT😊

The gals were very efficient and quick to get to work. We were gone while they were here, but it was nice to come home to a clean home, we were very satisfied.

Company does not offer One-Time cleaning services despite their website offering this service.

First time cleaning with them.Cameron was great and very helpful (scheduling), and the 3 people who came to clean our house were super friendly, detailed and just overall very nice.I would highly recommend them to anyone looking to have a one time clean or ongoing cleaning service done.Little things like locking the house behind themselves (digital lock) and mopping up behind their last steps.

Devyn and Elba do a fantastic job cleaning my house and they are friendly professionals. They work efficiently with great eyes for detail. All countertops and services are shiny and clean, which makes coming home a pleasurable experience. After 2 cleaning visits, I would highly recommend the Cleaning Authority. cleaning service

Always love to come back to a super clean house. Cleaning Authority never disappoints.

For the second time, The Cleaning Authority sent two joyful smiling faces to my house to clean for me. They were very cheerful and thorough and got right to work! Since I am slightly disabled these days it gives me such pleasure to have such happy people come help me out. It was a great day for me to sit out on my lovely deck, reading the paper and drinking coffee with the temperature perfect and a delightful cool breeze blowing in from the “River”! If you are an older local from Charlotte, you know where I live!

The team was very thorough and even took out my garbage. I asked for my couch (surfaces) to be vacuumed, which was met with a cheerful no problem!

I had my bathrooms done at my townhome. Both ladies did a stellar job and I couldn’t be more pleased. Definitely recommend using The Cleaning Authority. They are on time and run a professional business.

Eva and Macrina work very hard and do an excellent job!

The team was efficient and thorough as always. I appreciate the consistently excellent service they provide.

The ladies who come are awesome and fantastic. I love them and their work is spectacular!!!!!Awesome again! Our house looks great.The cleaning. crew was absolutely awesome today!They were great as usual. My floors look fantastic!They do a great job working around our clutter as we put up Christmas decorations. I appreciate their work.

Elba and Caitlin were very professional andcourteous. This was the first time I used a cleaningcompany and I am very pleased. The young ladies did an excellent job. Thank you

The house looked and smelled so clean! My wood floors were shining, my bathrooms and kitchen were spotless, and I could relax, knowing I could enjoy my week! This was especially important to me, as my spouse has been ill and I am very tired, caring for him. Elva, Eva, and Macrina did an excellent job!

I love my Cleaning Authority ladies! They always do a thorough job, are very friendly and so professional. The rotational deep clean process they use ensures my house is always in tip top shape. Great value for the service they provide!

Ive had Cleaning Authority for 10 years; Im on a bi-weekly schedule and the price is a little north of $100 for a 2 level 2500 square foot house. Id say the level of clean is 7.5 out of 10, where 10 would be a deep clean. Regardless, its a good value and Im happy with the service.

The cleaning crew did a fabulous job!!! I definitely would recommend their cleaning service!

I have used this company for the past five years. They do an excellent job (thorough and quick), and the staff are very personable! I highly recommend them for any cleaning service need.

Perfect! So attentive to detail. The rotation this week included the bathrooms. Eva and Marina were great

We have used this company for a number of years. The team Sharice and Elva were new to our home. Our clean was excellent.Sharice went the extra step and made the clean one of the best we have ever experienced.

The cleaning authority are awesome when they clean my house! They do an amazing job cleaning my room and stuff. This week we had Melissa and Deborah and they did an impeccable job! Good job guys! Keep up the awesome work!💙💚💙💚💙

Our cleaners are awesome. We love them!!!💕❤️🥰

I had the opportunity to use The Cleaning Authority twice in the month of July. The two teams that cleaned my home were punctual, professional, thorough, and practiced safe social distancing measures. I was very pleased with the service that I received on both occasions. They made my home look like we were getting ready for a magazine shoot. I will be using them again in August.

Professional and friendly, and cleaned while we homeschooled and I worked, without interruptions. Super nice!

Cleaners are always good efficient polite. All the ladies have been excellent.

On September 3, Ana and Macrina did a great job. I was out when they arrived and got home when they were almost finished. Everything looked great and smelled fresh.

Ana and Elva did an awesome job today. Arrived early and they entered carefully, because of our cat. They are neat, quiet, and and professional. They worked quickly and did a wonderful job! Thank you ladies !

We have been working with the Cleaning Authority for several years. We trust them and they always do wonderful work. They go the extra mile and have terrific attention to detail. Thank you, Kendra, Sheena, Lemetria & the entire Cleaning Authority Team!

I treat myself to a housecleaning once a month and this is my company of choice. They are always prompt and thorough, and really nice too. Customer Service is excellent! I recommend them highly.

Have worked with TCA for a few years now. We almost always get a 2-person crew where one of them has been in the house before. They do a thorough job for a fair price and the office staff are responsive to questions and concerns.

Most of my family is tidiness-challenged and I have been at my whits-end for several years as a result. It is impossible to work 50+ hours a week and maintain a passable home with kids, dogs, cats and when clutter-rampant neglect has become the standard. One afternoon last year, I received a print add from The Cleaning Authority and decided to give them a shot. This was a first for me, as every other flyer to date has made it into the recycling bin; but I am super glad I took the step/made the call. They have been nothing short of a miracle for me since their inception several months back. I feel like I have regained a portion of my sanity and stole-back a level of peace that had been naggingly absent for some time. It is not like me to write reviews, but their services have made such a marked impact on my family that felt compelled to pass the word along. I would recommend their services to anyone I know without hesitation. My rotating cleaners, Ana and Elva, and Tyeisha and Michelle have been extremely thorough and professional at every interaction.

My daughter was visiting today and she was amazed when she found one of the ladies on the floor under the dinning room table dusting the legs. I told her the ladies from the Cleaning Authority are the most thorough cleaners we have ever had in our home.

Essence, Michelle and Norma did a great job. As always, thorough and attentive to detail. Im grateful!

The women who cleaning my home do a very good job. I can tell when they have cleaned my home the minute I walk into my home. They are very professional and do a Great job.

Another great clean! The teams they have always do a great job!

Tyeisha and Michelle did a wonderful job cleaning my house. They were professional, pleasant and very thorough on how they cleaned my house. The house looked amazing afterwards!

Ive been extremely happy with the service weve received with The Cleaning Authority. Weve been clients for several years and they always do a great job. Any time the team has had to reschedule, theyve given me plenty of notice, called first and been flexible. The team who cleans my home is friendly and they do a comprehensive job. They are always professional, on time and clean well. The sparse times in which there were areas of concern after a cleaning, they quickly came out and had a team reclean the area and had a manager come to inspect. Ive been extremely happy with the cleanings and customer service.

The house cleaners worked hard to clean my home, but the company charged me $100/hr for 2 people to do an initial clean. When they arrived, the beds were already made, the floors were completely clear of any items, the kitchen countertops were also clear. Being charged at this rate seems extreme as per person it’s at least 6 times minimum wage.

Ana and Elva have been helping us with our house for almost 3 three years now... They take such care of our home and we are so appreciative!

When they came to my home they were very professional. I had years of dirt/ dust around my house and they did a wonderful job. I would definitely use their services again.

I have been using The Cleaning Authority for about a year now and they always are on time, professional and do a great job!

My home sparkles and shines when they are finished!

Love how the Cleaning Authority cleans our entire house each visit while also rotating areas each visit to focus on and do more of a deep cleaning in. Thank you to Tyeisha and Jessica for the great cleaning once again last week.

Ive had The Cleaning Authority coming to my home for about two years now and I love them. The young ladies or occasionally a young gentleman come and do a great job. If something is not to your liking, just tell them how you want the job done and theyll do it your way. I plan to keep these young folks coming for quite a while because they can do things that are very difficult for me to do as Im 73 and not able to do everything well anymore.

Jessica, Deborah, and Macrina did an incredible job today. Very friendly and professional. They worked quickly and did a wonderful job! Thank you ladies !

Melissa, Sheena, and Davis did a great job on my house today. The Cleaning Service also does a good job sending reliable employees.

I worked for this company on and off. I typically like to clean I enjoyed working here. The hours are great but it all depends on how you clean and how well you clean. This was the only job that accepted me with no license and no I did not drive. On the other hand Gary can be a little hard & blunt. But hey, he is running a business and The cleaning Authority have plenty of customers, but what people need to understand is ROTATION. And yes, Cleaning Authority needs to make it known what rotation is because some customers don’t understand that. Overall if I would work back for them I would, but I’m in school. I’m black myself and to be honest Hispanics clean better and do not steal. I wouldn’t want anybody In my house. However, I do recommend The Cleaning Authority just request certain people. SIMPLE, EASY and you will be satisfied.

Been using Cleaning Authority for years. Workers are professional and do quality work.

We have been very happy with the work the Cleaning Authority does at our home. They have been cleaning for us for almost 3 years.

The people who cleaned for me were very professional, proficient and did an excellent job.

Melissa, Susie and Shanice tidied up my house this past week. They do a fabulous job.

A great place to work. I wish the pay was a little better just because Im a single mom of 2 kids but its not bad im getting by. I have made many friends and I love my job. Im a trainer and sometimes it can be hard but for the most part its not bad. I like that we dont do the same thing everyday. I mean yes we clean everyday but every house is different and if you get a partner that you really connect with makes your day even better. You can get out and about without staying in one place and they do give raises. The owners are super nice and help you and are there for you if you have any problems. Todd and his wife Susan are awesome and management is great also. I like the fact I get to meet new people everyday. I have really connected with some of my regular customers also. They make me enjoy my job even more. This is a great place to work.

Great cleaning service - highly recommend!!

I have used The Cleaning Authority for a decade! They are the absolute best. Thorough and professional.

Desaree’ did a wonderful job. Thanks 😊

I appreciate the work done, and the attention to Covid19 standards. Thank you!

Deborah and Macrina do a great job! Ana and Elva also do a great job!

The team was great. Indifferent to some agencies they worked on the fine details. The team used a toothbrush to clean the grout in our shower. Im oldschool on the 1st rating 4 stars is all I give, in the next visit if its like the 1st I will give the 5 stars.2nd review, we are extremely happy with the customer service and professionalism the teams show each week.Marina, Deborah and Suzie were outstanding this week.

Did a thorough job all was sparking

Always on time and very thorough with their cleanin

Robin and Alicia did a Great job yesterday!

Deborah and Macrina cleaned my house and did an exceptionally good job

On time, fully armed to tackle a neglected home, tools to deliver a fully clean and shining space. Immediate start by pleasant crew, well presented in professional uniform. Best investment we have made in ourselves. Ah yes feels good to walk in after crew is done. Want to smile call Cleaning Authority. 😀

The team is always professional and does a very thorough job.

I have tried several cleaning companies and finally found one I love! The owner came out to give me an estimate, and she was very accommodating to my needs with two kids and a dog. I felt comfortable that our house would be cleaned professionally and if I did have concerns they would be welcomed. Since they have come in and cleaned I can not say enough good things about the service. The staff is professional, and leave names of who came to clean along with who checked up on their cleaning. I love the fact that the products they use are eco friendly and safe my young children and dog. Details such as vacuuming furniture, changing bed sheets and dusting all my pictures are so appreciated. Any scheduling changes I have had to make have been taken care of with no issues. I highly recommend them - they are affordable, professional and I look forward to coming home to a clean house after they visit.

I work for The Cleaning Authority and one of my customers shared this wonderful testimonial:I can not explain to you the depth of my appreciation and admiration for the beautiful work those two girls did at my home today.Their performance far surpassed anything I had expected even though it was an Initial Clean. This is the cleanest my home has been since we have owned it. As I explained to them, I have had a house cleaner for the majority of my 43 year marriage and those two girls did a far better job than any other cleaner I have ever had - whether a private person or an agency. Thank you, thank you. You have an extremely talented, pleasant, and professional team in Patricia and Arleny and I couldnt be happier. Total customer satisfaction!Thanks again and please let the girls know my appreciation for their work,

Love this company! The crew does a wonderful job. The office staff is prompt with returning calls and answering questions. Cost is for service is better than most. I would always recommend The Cleaning Authority.

They clean my grandparents house and do an AWFUL job every time. Its like they don even touch the rooms. On top of that the lady who usually cleans the house smells like a walking ash tray and likes to take smoke breaks on the job... None of them ever use gloves and go from cleaning the toilet to the kitchen. For what they are charging my poor grandparents Im better off doing it myself. AND I WILL FROM NOW ON

I have been through many cleaners in the past 2 years, mostly small business types. I have dark hardwood floors throughout my downstairs and with a dog and 3 kids, they get quite dirty. The Cleaning Authority team is the only one to get them cleaned the way I want them done!I have been very pleased with the service provided thus far with The Cleaning Authority. They have no trouble cleaning with my dog in the house and have been very responsive when emailing or calling about scheduling changes.I am happy to have found them!!

He Cleaning Authority was recommended to us, so we didnt expect any surprises from that company. Unfortunately there was A LOT.To first initial cleaning crew got late for few hours. They were cleaning the house only for 2 hours instead of promised 3-4 hours when we were hiring them.Crew has no idea how to clean at all, they did only 20% of their own list! House was left completely dirty. So they sent new crew to fix it - it was waste of time! For two cleanings they did less then 50% of what we paid for.Next cleaning supposed to be in 2 weeks and... no one came! We contacted call center, but never heard back from the company! In evening we got message: Im sorry to have wasted your time waiting and wondering. I am not going to be able to continue cleaning at your home. I have lost some key employees/cleaners and do not have enough enough room on the schedule for recent new customers. Thank you for signing-up and trying our service.REALLY, Gary?!!! In evening?Thats not a business - thats a complete 100% mess in everything, literally no single good thing about that company.

Melissa Sheena and Davia did a great job

Terrible company. Overcharges customers, overworks and underpays employees. Many of the staff is not trained well and many people in the office cant get it together. Would highly suggest you avoid The Cleaning Authority. This is the correct company. Dont be fooled by his reply. Sleezy.

Deborah and Melissa do a great job.

I cant review their level of cleaning because they are so unresponsive. It took 2 weeks for me to receive a quote, and then a MONTH to get my initial cleaning on the calendar. Once I was on the calendar (I had to call the office to ask, because they did not call to notify me of the date), they did not accommodate my scheduling request. I called the office three times to tell them that the scheduled time did not work for me, none of my calls were returned. I eventually emailed and told them to cancel my cleanings, I would be looking for another service. The service was canceled, but not surprisingly... I did not receive a response to the email.

Awful company to work for. They under pay their employees, and the owner Todd likes to skim paychecks. When he would pay us for travel time he would use google maps to find the driving time and never calculate for traffic which would have added hours to everyones paychecks. He would pair two spanish speaking workers together who spoke no english to go clean peoples home WHO DIDNT SPEAK SPANISH.He would make workers clean up to 2 extra houses (totaling 5-6 full houses a day) despite how exhausted they where, even threatening termination. I remember my partner had FAINTED and TODD threatened to FIRE HER if she didnt finish the job. I went and got her water and completed the job myself, getting scolded for going over the time I was given to clean the house.I didnt have gloves one time and refused to clean a toilet without them, they threatened to fire me. I was accused of stealing from a customer (proven innocent) and the company did everything they could, going to the point of making things up in order to terminate me despite me innocence. Todd would also charge older customers more money then younger customers for the same job. None of the cars they gave us where safe, refusing to get most of them fixed. Im sure I could keep going for hours but you get the point. Theres a reason TCA of South Charlotte is losing customers and getting complaints on a daily basis.

Housecleaning I have done every other week.

Very satisfied!

They do good work. But slavery is over. 😠😤😲 You should be able to mop floor with a mop. NOT on your hands and knees.

My apartment cleaning was good !

Awesome! Thank you!

Yes the clean houses alright but they donttreat the employees fair. This place fired me because of a facial expression. We all have bills to pay and children to feed and to fire someone over something like that is just ridiculous!!! I wouldnt recommend this place simply because of of how they treat the employees. Also they hire a lot of illegal immigrants and ghetto girls so you have NEVER know whos really in your home. No Drug screens, Background checks and you dont even have to be a Legal US citizen to work here.

We had the cleaning authority for over a year, they often changed personnel that came to our house and would change our timing without telling us occasionally, but overall we were content with the service for the price.The real issue was the last time they came out to our house one of them swapped our HTC usb c gen2 cable for a knock off no name usb c gen1 cable. We thought it was strange that someone would replace a cord with a knock off, but not only is it a different cord but our devices will no longer even charge and they were charging normally that morning, the cords do not even look at all alike. We only have the two usb c cables in our house that came with our phones so we know it didnt come form elsewhere in our home. I work from home so not only did they do it while I was in the other end of the house, but I can 100% guarantee that no one else has been in our home this entire week let alone on the day in question.When I called to ask for some clarification they informed me that they would contact the ladies to see what may have happened and get back to me. When they called back they told me that the ladies would never do such a thing and that it was likely my kids or their friends (which I dont have any kids and they have in my file I dont have any). When I said as much she told me that someone else must have been in my house and that it wasnt them. I then told her to please cancel my service and she told me that I should double check my cord to be sure it isnt the same one. Obviously she wasnt listening to what I had said, including that it is a COMPLETELY different type of cord. It took me another 5 minutes of insisting that they cancel my service before she agreed.If this had been a misunderstanding that would have been one thing, but with the circumstance as it is we feel that is likely not the case. Our initial thought was that perhaps they had damaged it and tried to replace it with one of their own or something. However after talking to their office I am less convinced of a mistake and much more uncomfortable with the whole situation. I now find myself questioning if I should go through my whole house to see if this perhaps was not isolated.As mentioned above we didnt have an issue for over a year but it only takes one new team doing something strange to make you uncomfortable with this type of service. You have to trust these people to come into your home and I wanted to let people know that not all of these people can be trusted, especially since the office doesnt necessarily seem to care about getting to the bottom of the situation.After this occurrence and how it was handled, we were no longer comfortable allowing them into our home.

No complaints

Very happy with the service I have received from The Cleaning Authority! I always look forward to coming home to my clean house.

You dont realize how bad these people are until you get a new service. Constantly leaving moving items and just leaving them, cleaning products left out, broken items. Tried to call to speak to owner and was told they could maybe get back with me in a week. Go with a more local smaller company, trust me!

Friendly

I am looking forward to my 2nd deep cleaning in 2 weeks.

I love this job one day I will return I miss it so much I miss my colleagues, my boss, Jackie, Lili, everyone 😌

Very good, attentive!