Finding a gym is one of the hardest things to do when relocating to a new city. We went to a few gyms in the area and we were treated as a number rather than actual people. Finally, we got to a gym that welcomed us with big open arms. Crunch Fitness at Ballantyne did exactly that and it all started with Eli. He treated us as friends as soon as we walked in. There isn’t much difference from gym to gym but the customer experience that Eli exudes is what we really reeled us in. He gave a tour and a run down of all the amenities that they had to offer. While on the tour he was very knowledgeable and complimentary to us and about lifting in general. We were sold on that. After signing up for a membership, we also opted in for a personal trainer and couldn’t have gotten luckier. We were introduced to Delany and she has been the type of trainer that you only read about in textbook. She is extremely knowledgeable and wants the best for her clients! Again, we were treated as if she had known us for years and wanted nothing but the best for us. Her training programs are tailored specifically for you. We have been with Crunch Fitness now for 7 months and it was one of the best investments we have ever made. We couldn’t imagine ourselves anywhere else and if you are in search for a new gym or just wanting to start we highly recommend joining Crunch Fitness Ballantyne!

Its been a long time (a couple of years!) since I was in the gym. So choosing the right gym to get myself back in shape was a big decision. Crunch Ballantyne was the best choice, hands down. The assistant GM, Eli Mckay, is awesome! Always there to greet you with a smile and puts you in the best mood for your workout right when you walk in the door. Not only does Crunch have the latest equipment, its got plenty of perks too. They have the ability to give you a complete body scan so you can track your progress not just in lbs, but body fat, muscle mass and inches too. Not to mention the tanning and massage chair which is my personal favorite after a tough workout. I decided to do personal training for that initial push. Working with Delaney Taylor has been amazing! She is extremely knowledgeable, encouraging, but tough; in the best way! If youre looking for a great place to workout in a positive environment, Crunch Ballantyne should be your go-to place.

Great location, great staff, and you get a lot of great amenities at an incredibly affordable rate. I enjoyed my membership here and would definitely sign up again if I were to live in this area again. My only gripe about this location was the amount of Olympic platforms they have (only 3) of which at peak times there can be a pretty lengthy wait for which is the reason for my 4-star rating and will remain so until theyve installed at least two more Olympic lifting platforms. Other than that, have a great workout there!

I have been a member of Crunch Fitness Ballantyne since it first opened. The equipment is in excellent condition, the amenities are great and the staff is super friendly.I love walking in and being greeted with a smile and wave from the assistant GM, Eli. Hes always available to answer any questions I have and has a very kind hearted nature.Ive also been working with Delaney, one of their personal trainers, for several months now and seeing her is my favorite part of the week. Shes so personable and knowledgeable and helps me exceed the limits I place on myself mentally and physically. I cannot believe the progress Ive made while working with her and theres no shortage of challenges as she programs new workouts for me on a monthly basis. I highly recommend both Crunch Fitness Ballantyne and Delaney!

My husband and I have been a member since it opened. We’ve had personal trainers and usually take advantage of the weights and ellipticals when not working out with our trainer. Delaney has been my favorite trainer thus far. She is motivating, encouraging and helps accommodate my many joint issues. I’ve been making great progress because of her. If you are lucky you will meet Eli the manager and he’s always welcoming and takes care of any questions you have. The gym is clean and convenient.

I love Crunch Fitness. There’s plenty of equipment to choose from for a variety of workouts. It is very clean and plenty of space. The staff is friendly and always helpful. Special shout out to Eli the assistant manager and personal trainer Delaney for ther dedication to being and giving their best every day.

TL;DR poor gym culture, lack of equipment selectionIve really enjoyed other Crunch gyms in the past, but this location was disappointing.Pros (because there were a few) included dumbbells increasing by 2.5lbs on lower weights, turf area, and clean bathroomsCons included poor gym culture- this is mainly for the ladies. I had men question my ability to lift heavier weight on a few occasions and consistently caught people watching me on leg days.The exercise equipment was also lacking, there was no hip adduction/abduction machine, back extension machine, belted squat, hip thrust platform, pendulum squat machine, or standing calf raise machine. I understand some of the above are more niche, but not all of them are. There is also usually a wait to use the racks with a platformThis is more nit-picky, but there are also no full length mirrors by the turf or in the bathrooms/locker rooms. Both the hack squat and leg press have curved foot platforms which changes the mechanics of the movements (not of the better IMO).

This is an excellent gym if you live in the Ballantyne area, their equipment is comprehensive, including squat racks, wire machines, and all the various cardio machines. Delaney does a great job training and incorporating solid mechanics and form into the various exercises - I appreciate her developing a personalized plan for me and being so easy to talk to. Eli, the manager, is really professional and makes the experience seamless.

Delaney does a great job as my personal trainer. Professional- always on time and knows her stuff!Gym is run well and very very clean! Eli is a great manager and awesome at client facing!

This by far is the best gym I have ever held membership. I have had other memberships where I felt like I just didnt fit in. At Crunch Fitness, I feel like Im walking in and working out with friends (includes staff & the regular membership holders). When I joined, my first interactions were with Eli (manager). Eli took the time to answer my MANY questions, lol. He was very patient and detailed which made me feel comfortable. Shortly after joining, I inquired about working with a trainer. That is when I met the amazing Delaney! She took the time to find out what I do and dont like about working out. She has formulated workouts for me that I actually enjoy! She is very encouraging and pays close attention to detail when working out (so dont try to skip a step, lol). Since joining this gym and working out, not only has my physical improved but my mental as well. If you want to belong to a gym that supports your fitness goals and can help you achieve those goals, I would highly recommend Crunch Fitness Ballantyne.

I have been a member of Crunch since last March. I really enjoy going to the gym at Crunch in Ballantyne. They follow all Covid protocols and I feel the gym is very clean. The front desk associates are also very professional, friendly and greet you when you walk in. Elli, the AGM, will help you with anything and do it with a smile! In addition, I started personal training with Delaney Taylor back in April. I had back surgery last year and I needed to strengthen my core, glutes and legs. I cant say enough about Delaney. I am so much stronger now and have good muscle strength. Delaney has a degree in Exercise Science so she knows the body. She tailored my work outs specifically for me. She makes sure you are doing the exercise correctly and that you have good form while doing it. Delaney is also very friendly and just great to be around. I highly recommend her and Crunch gym.

From the friendly and helpful staff to the abundance of equipment, I have nothing to complain about . No matter your style of working out, they have you covered .

I love this place! It’s so welcoming and truly makes me feel like I can workout without fear of judgement!! I have personal training with DeLaney and she is AMAZING! She pushes me to work hard and is always looking out for me. She helps me with my goals and is always accommodating to my crazy schedule! Eli is the AGM there and he is always so nice and whenever I walk in, I know I’m going to be welcomed by him with a smile! He’s helped me so much and whenever I had a complication, he was right on top of it every time! Crunch is helping me on my fitness journey and I’m so blessed to know that there’s a great team THATS making my journey so much more special!! ❤️

We have been a member at Crunch for a long time and spoke to management today about the AC. It was extremely hot in there the last couple of days. The manager called us at home and told us they were getting it remedied. Great to see how professional they are and take care of their clients.

One of the worst branches I have ever been. None of the staff is trained and not consistent on their agreements and policies. They charge the account twice and will argue to take it back. I am never going back there again and please stay away from this.

Probably the best gym in the area, and an excellent value to boot. Not only is the staff friendly, the gym itself is always clean and ready to go. There are enough machines for any type of athlete - free weight, machines, cardio, and a bodyweight/High Intensity area called the HIIT Zone. The locker rooms are in stellar shape and are consistently cleaned and stocked.I have had the basic membership and the pro membership - both offer an excellent value depending on your goals, and I can safely say that I was getting my money worth at both levels. I never felt bad asking questions, and the management was always fantastic in explaining any questions or concerns Ive had. I have and will continue to recommend Crunch Ballantyne to the people I know.

SCAM AND FRAUD. Jeff Faille is a fail. I have been trying to cancel since March as soon as the pandemic started! Im sure if you tried to cancel you understand exactly what I am going through.Not only would they refuse to pick up there phones but it took me over a month to speak with anyone. They want your account info so they can continuously charge you while you go through every hoop possible to cancel. I had to go to my bank to stop payments and they still try and find a way to charge you.I was then told I would get a call back when gyms open up after the representative literally refused to send paper work or let me cancel over the phone. Surprise I never got a call but of course still got the charges.I was then told to go in physically (during a pandemic to cancel my membership) after I did this reluctantly I got a form saying I owe $0 on my balance and I finally thought it was over.I WAS WRONG. They kept calling me trying to resolve an issue this was them contacting me saying I owe an additional $20 before I can cancel. Then Jeff emails me and says I owe $105 and he will graciously take care of my late fees 😂. BBB has rated crunch fitness an F for a reason! Do not get a membership especially here!

I wish they were open more late. I love the gym but the hours are not that favorable for nightowls

Best gym ever. I love coming here everyday.

Been going here for 2 months and one day I come and see this new guy he says I can’t come in cause I’m to young I forgot his name lightskin dude with curly hair thanks for not letting me in

Solid gym for the price good about keeping the machines maintained would recommend to friends.

The worst fitness experience ever. The manager and the fitness director lied about a fitness program for my wife. They did a “bait and switch” on her, promising a fitness trainer my wife liked. Once they got our money they arbitrarily switched trainers, which contravened what my wife (and I) had been promised. Then they lied about having made such a promise. Buyer beware at this fitness center.

Great gym but too far if you live around uptown. Please consider opening one around Plaza Midwood or Elizabeth!

For a gym that is $20 a month you get everything you need. It’s clean which is important to me. I use the heavy bags every day. Great place.

I tried to cancel my membership back before quarantine began and was told my account was frozen, I still got charged so I called and talked with an associate and reached out the the manager directly via email. I have still since then been charged for three months that I have not been there. The facility was nice when I was there but I did not want to have to wear a mask while working out so I switched gyms. The financing handling was very poor and frustrating.

I was a member until very recently. I cancelled my personal training prior to the pandemic but still was charged after it was supposedly cancelled. I also requested a freeze on my general gym memberships for myself and my husband due to the pandemic. The freeze was ignored once gyms reopened and my account was charged upon gyms reopening late in 2020.Due to transitions in management, poor communication, and lack of professionalism my account has been mismanaged. I was planning to return to the gym post pandemic but unfortunately I will not be doing so based on this experience. Im extremely disappointed because I really enjoyed going there, I had made some friends, and had even encouraged others in my community to join.Fraudulent behavior wont get you very far. It is unfortunate that businesses have lost money during the pandemic but taking money that doesnt belong to you is stealing and completely unacceptable.

POOR COMMUNICATION! I had a really bad experience with Crunch Ballantyne. As some people have mentioned in previous weeks, I had a similar experience. I got an email initially that said that all accounts have been frozen during COVID.In their words Billing will remain frozen unless you opt-in to resume your membership. If you do not opt-in in September, your billing will continue to be frozen. This requires no action on your part.They ended up charging me for Annual Membership + Monthly fees + personal training sessions. Since September I have been charged over $700 including personal training sessions that I never used. When I called them, they said that I am on auto-renewal and my account has been getting charged for personal training sessions when I have not attended a single session. They refuse to refund me for those sessions that I never used.If they are charging me for personal training session, shouldnt they assign a personal trainer to me? I never heard from any personal trainer in this time. Nobody bothered to call me or check with me regarding this.They have a poor way of tracking personal training sessions. Some of my previous personal training sessions(Before Feb 2020) were cancelled or rescheduled on the day of my training session. If the sessions were rescheduled, they would not let me do more than x number of sessions in a week. I lost few session pre-covid as well.WORST customer service ever!!! DO NOT GIVE YOUR DEBIT or CREDIT CARD information to them and do not do auto-renewal!

Not flexible with changing personal training plans and the facilities are not as clean as advertised.Update: 4/14The personal trainer that I was with is no longer with the company and was stood up at my appointment with no one at the PT desk. The front desk folks have gotten more rude over the past few months.

Its okay. The biggest issue Im having are the hours, by the time I end my day, I have 1 or 2 hours to get there and workout before they close. Who closes at 8pm on the weekends?The cardio machines seemed a bit older.Probably wouldnt pay a membership for this location alone.

Amazing facility and amenities. A lot. Ore value than anyone else. Chase did a great job walking me through and showing me everything. I cant wait for some HIIT classes.

I’ve been a member for a little over two months and so far so great! I meet with my trainer, Addison, one a week and he has helped me gain a confidence I never knew I had. When I began, I couldn’t do even one modified push-up, but now I can crank out multiple in the proper form. I’m lifting heavier weights and can feel a difference in my day-to-day life. I never would have found this at PF or any other gym in the area. When you walk in, you’re greeted like you’re best friends. MOST of the staff members, from the front desk to the class instructors, speak to you as if they’ve known you for years. I truly feel comfortable and accepted in this space and haven’t felt that at any other gym. Again, can’t brag on Addison enough and what a great job he’s done with me these past few months. He really has enough patience to deal with me and that alone is worth gold. Jim is also the man! Always down to chat and give advice, making you feel welcome no matter what. I can’t thank both of them enough and I can’t wait to see what the next few months bring!

Very poor customer service. Under Covid I was charged as they said I would not. When I saw this I called to cancel and I was told I had to come in to cancel. I could not right away. When I was able to come in I was told that I was not in time for the cancellation and that I would be charged the following month.

Clean with a variety of equipment. Friendly staff and never crowded.

Great gym and facilities.... But management are very poor at communication.I have been having PT sessions since last sept, and stopped whilst the gym was closed as required by the governor. When the gym opened back on the 1st of September I spoke to the GM to cancel my PT sessions, he gave me his business card to send him a email, he said it wouldn’t be a problem as the gym was still not offering PT sessions and the trainers were not coming in.Now I’m being told I need to give 30 days written notice and will be billed for one more month until it cancels, whilst I fully understand the 30 day notice, but the gym was physically closed so I had no way to give my notice earlier. I feel they management should understand the situation and be reasonable.To date I l’ve just kept getting getting generic in personal responses.... I have repeatedly asked for escalation information for the business owner and or corporate, but to date they have ignored my emails.

The asst. general manager, Eli, was very helpful and accommodating for my visit while traveling. The gym is well spaced out, follows COVID protocol well, and has a good amount of equipment.

We are an active duty military family that had to move during the pandemic. During this time, we tried numerous times to try and cancel our membership with no luck of contacting anyone when Crunch was shut down. We noticed this month we were billed after Crunch opened back up again. I didn’t think anything of it, just figured I’d contact the manager and explain to him our situation and we’d be refunded the money and able to cancel the membership. Boy, was I wrong. Jeff Faille, the new GM for Crunch in Ballantyne responded via email with the form to fill out and told me he would not refund our money and our cancellation would not be in effect until 30 days later. Even after trying to explain to him our situation again, he responded with, “nothing I can do” and refused to personally contact me.I called my bank to stop payment only to find out from the bank that Crunch is notorious for billing you with a different name, (IE, Crunch123, CrunchFit, etci) in order for it go through and not get blocked. That’s why this gym makes you give them your account and routing info so they can fraudulently take your money if you stop payments.It’s a shame that Crunch wants to treat its members this way, in such an awful time. I’m disgusted I even did business with this awful company.And I see the other reviews with the same problem. Don’t come at me with, “you understood the agreements when signing up”. ONE, I wasn’t expecting a pandemic to happen where I could not contact ANYONE from Crunch to cancel. TWO, How do you cancel a membership WHEN THERES NO ONE TO TAKE THAT REQUEST.

Clean and great equipment. Staff is great too

I enjoyed the gym when I went. Had a slight issue when cancelling my membership, but was taken care of by the GM .

I have been a member for about two months and this has been a really positive experience.Facility and equipment: Like a brand new ride with all the bells and whistles. Nothing left out.Staff: From the front door to the trainers very friendly and professional. You get a sense that they want you to be successful at being the best you possible.Cost: Compared to all the clubs I have had memberships to, the caliber of classes and instruction is a first rate value. This is by far the best value with the greatest return. I have lost 13 lbs. and I feel amazing!Overall, I highly recommend Crunch Ballantyne with a special shout out to Lisa S. my favorite HIIT instructor on Tuesdays and Thursdays

Clean, have a good balance between weight, cardio and hiit sections. Nice friendly workout environment.

Excellent💪! Always wondered if I could find the right gym. Great for deadlift and power cleans..my strength has increased just from a month of being a member. Great humble owner,friendly staff!people are always cleaning and helping! thank you 👌

Excellent gym, a REAL gym, with tons of free weights and they dont yell at you for making noise like them other fake gyms.Tons of equipment, space, and membership is cheap. Whats there not to like?!

Super nice facility, nice options on classes. Plenty of parking more up to date and current equipment. Staff friendly and lots of TVs. The Personal Training coaches lead by Jim Berger are friendly, supportive, and very knowledgeable. I enjoy every aspect of the workouts and have been successful on reaching my goals. Thank you!

I have been a member for over 9 months at Crunch Ballantyne. The gym is clean and spacious with a lot of equipment. I have been taking personal training sessions with Hunter and he is a very knowledgable and approachable trainer. I really enjoy the fun workouts he comes up with and pushes me to the point I can feel each workout but never too far. I highly recommend Hunter to anyone looking to achieve their fitness goals.

Want to express my sincere respect and appreciation to my trainer, Hunter Story. He helped thicken up my chest and bring out the striations in preparation for my recent bodybuilding contests. I am 66 years old so Hunter understands that training a mature guy like me isnt the same as training a young guy. Thanks Hunter!

D is the most annoying trainer I’ve ever had. (LOL) He’s always pushing me to try harder and motivating me to stay consistent and come to the gym when I don’t want to. Thus far I’ve felt the difference and relieved great news from the doctor regarding my medical condition! I highly recommend him and Crunch Fitness to anyone looking to better their life.

Me and my fiancé have been coming here for about 5 months now and definitely love it. There’s a huge variety of equipment to choose from. Wee always greeted when we walk in from the front desk staff. We also joined the personal training program offered and the fitness director did our initial assessment and then Brenna became our trainer. We do one session a week with her and she prescribes is workouts for the other days we make it in. She works with us to see how much weight we can do while properly maintaining muscle tension and structure. She’s taught me how to do exercises I’ve been doing for a long time but hadn’t been focusing on the right muscle groups and in turn not seeing the results I wanted. I’ve definitely been able to notice an improvement in strength endurance that was really lacking before. As a peak results member, It’s really nice being able to enjoy the red light therapy bed after a workout so I’m not overly sore and exhausted in the following days. Definitely worth trying out if you’re looking for a ne

This gym is like a scam. We were going there as family for around a reasonable time. My husband had a call for a free personal training orientation. He just went and isn’t willing to sign for it. Later 2 months later we found that they are charging around $250 every month. We called their customer care to revert it. They not only reverted it as well they said they will be charging for 10 more months. Gym says that the personal trainer is responsible but the personal trainer isn’t responding. We gave our CC info for the gym membership and not to personal trainer. We really didn’t know how they are not responsible for our CC details given to them. Do not Now it’s 4 months they are charging us $250 and won’t stop billing us telling us that’s not our option and we have to pay them and taking the classes or not is up to us.

Of all the gyms Ive been to, Crunch stands out as the best. The personal training program is wonderful at Crunch in Ballantyne. Ive been with my trainer for almost 5 months and Ive seen wonderful results. I highly recommend Crunch Fitness.

I really like the Crunch Fitness gym. I only kept Peak Membership so I could take Lauren’s amazing classes. If it wasn’t for Lauren’s classes, I would have downgraded my membership because they don’t allow guest to take classes (thus the one less star).I’ve lost 15lbs pounds this year taking Lauren’s classes.

Great gym. Everything is new and clean. Good amount of equipment. I rarely have to wait to use anything. Hunter is my trainer and he really works with me to address my individual issues and concerns.

I take the Yoga class with Mary. She is wonderful. Makes you feel at ease and makes the class fit you no matter your skill level. She is the very best!

Good, solid place to work out, Good solid help,

Great facility. I love the functional training space and the stretching area. Lots of cardio equipment and a few power racks. Plenty of space in the free weights area. Great experience working out there! The staff was very friendly and helpful!

Great space, Clean environment LOVE THE HIIT ZONE and the 30 min efficient classes. Need more variety on Wed and Fri. BEST INSTRUCTOR IS LAUREN S. Love her energy and her motivational skills as an instructor and she plays the best music. She knows what she is doing!

Crunch is great ... Traci H. Is the best part. She teaches Spin and HIIT and if you haven’t taken one of her classes yet, you need to! She makes it fun but encourages you to challenge yourself and push past that point you don’t think you can go past. A lot of gyms market that they promote a judgement free environment but Crunch goes further than this by promoting an empowering/uplifting environment. Highly recommend!

Awesome gym to go to! Highly recommended! I go every day, and every day is a new experience. Every employee you meet will help you in anyway they can! The trainers (especially mine, hunter) are so uplifting and they make you want to push yourself harder than ever! The fitness director (Jim berger) is an awesome first step-life coach. He gave me that little push I needed to start on the fitness path! If it wasnt for him, and hunter, I would not be making the progress I am, and will continue to make!

I have made great progress since May!! My goal is to become healthy and in great physical shape for my mental health as well!I could not have done this without my trainer Jim and Dee as well!

Pretty good gym. -1 start for replacing a wooden bench with plastic chair in sauna.There are a lot of group classes. HIIT class with Lisa S. Are especially good.

This is a huge gym that I have seen so far in the states with friendly staffs. I love working out here daily👌

Love this place!! Hunter is a GREAT trainer!! He is really keeping me on track. I love training with him.

I was skeptical to sign up at another gym because I felt like a number and not a person when I went. At Crunch Fitness, youre not!From the moment I signed up, they advised me on the membership that suited me and not necessarily the highest tier.When you enter the gym and when you leave, they are happy to see you, answer any questions, and help you in any way they can (even opening my lock when I left the key in the locker by accident) because they enjoy doing what they do.When getting a personal trainer, Jim Berger is the head Fitness Director and your go-to-guy to use your evaluation to find the right trainer for you as well as setting your goals and great person to talk, push, motivate, and guide you.Hunter is my personal trainer and motivator. He pushes me like no other trainer has before and he inspired me to go to the gym more often than I had in the past. If it wasnt for him, I would not be in the shape I am in now and look forward to seeing more results in the months to come.

Great staff also equipment.

Very nice fitness facility. Just opened this week. Large selection of cardio, resistance machines and excellent free-weight selection. They offer group training (TRX, Yoga, cycling, etc...) Tons of extras and there is a group training area with power sleds, heavy bags for boxing, battle ropes and kettle bells. Very inexpensive and no contract necessary. Everyone that I have met on the staff are very friendly and helpful.

Great gym, clean very complete but the staff is the best asset, they are simply awsomeee!!!

Nice equipment. New so do not know the staff yet. I am sure they are just doing their job when it comes to the license issue. Seems like a lot of paranoid people in Charlotte. I bet nobody has a problem showing their license to a weirdo behind the cash register at the gas station when they get carded for beer!!!

Outstanding fitness facility

BEWARE. DO NOT SIGN FOR A MEMBERSHIP AT THIS GYM. ITS A SCAM AND THEY’RE ONLY HERE TO TAKE YOUR MONEY!!! THE CUSTOMER SERVICE IS LOUSY! . I went for a Private Training Orientation.They started charging me every month whereas I didnt use their Private Training Session. Never use your C.Card Here.The Manager Spoke to me today. I Hope it will be resolved. I just sent a Email with the Summary of events. He is the First Person to speak to me very politely..Thank You .

Lisa is great for the HIIT classes! Energetic, friendly and good tunes. Always pushes us :)

Cant wait until they open super nice staff and looks like its gonna be a killer facility. Cant wait to check this place out when they open

So excited to be a part of this gym!! Cannot wait for it to open in January. The gym looks like it’s going to be gorgeous with a ton of amenities.

Great gym. Great equipment. Very clean

Just joined but super happy with it! The gym is always clean and the staff is very friendly.

Literally perfect. The staff is so nice and the equipments are great as well. I have zero complaints and I’m difficult to please!

When to try the gym at 9:30 pm on Monday night, they have offered a guess pass and got all my information, the gentleman on the front desk wants to hold my License during my work out, it’s just a gym, won’t trust those guys with my personal information, seems sketchy, definitely don’t trust them...

It is a great place to go and work out and it is pretty cheap then most of the gyms

Good value for the money, Clean gym and great classes

Pretty cool gym! Great staff!!

Great equipment, clean facility and friendly staff.

Clean and friendly environment......no judgement..... down to earth and organic environment.....the classes and instructors are phenomenal..... definitely worth the full membership for me..

Friendly & courteous staff.Nice location. Love this facility!

Super clean, nice employees, beautiful locker rooms with sauna, good equipment and space

Went in on a pass and was thinking about joining. My tour consisted of the guy at the front desk pointing at the weights and explaining that was the free weight area and the bikes as the cardio area he did not leave the front desk. I was never asked for my license which is just a sales technique to make sure the new people talk to you before they leave so I dont understand everyone paranoia on that. The music sounded like I slow baby making mumble rap which not something you want to hear while you work out. The gym is really nice with alot of equipment. But if the people up front are not taught basic sales 101 this gym is in trouble, When I left the 2 people at the front desk just stared at each other doe eyed like neither wanted to speak to me and one actually walked off. I left with just a have a nice day no pricing or info about the gym what so ever. I have been in gym management and if these guys dont step up sales thismight be an issue in the future. I guess back to fitness connection with me and my wife.

Nice environment! Super clean!

One of the worst people I dealt with. Here is my explanation for my comment:I enrolled at this center before “they opened the facility “. And on 3rd or 4th day I came to crunch fitness and I actually did not like it. So I called the branch and asked for cancellation. And the person’s response was ok you will be charged for 2 months( by the time I called they charged me for first month)as there is 30 day notice.My argument was how can I know if it is good or bad until and unless I see it or try it and that guy was so adamant and rude so I decided I am not going to continue that idiotic suggestion and I let that go.And this is my 12th year in Charlotte and I never had this kind of experience.People be careful before you there and comit only when you have concrete decision.

It’s is just a gym Charlotte N.C. Has some of the best gyms in the world But is teems a bit sketchy that I went there on a tour and they wanted to hold my I.D. Saying that that was thier policy. Never seen anything like it anywhere else before

BEWARE. DO NOT SIGN FOR A MEMBERSHIP AT THIS GYM. ITS A SCAM AND THEY’RE ONLY HERE TO TAKE YOUR MONEY!!! THE CUSTOMER SERVICE IS LOUSY!I had a similar experience as Despacito 99. I signed up before the gym opened. I was promised a few items just for signing up (tee shirt, bag etc.) which, I never received.When I went by a week after they opened no one seemed to know anything about the items. That’s was fine. The young lady at the desk handed me a signing pad. She explainedA couple of things and asked me to sign in agreement to what she stated. Never did she state there was a 30 day cancellation policy and that I’d be charged twice before my membership could be cancelled. She didn’t offer or give me any paperwork at all. I left the gym after speaking with the young lady at the front desk.A week later I found out I was going to have surgery and I wasn’t sure what my total recovery time would be so I went in the gym and spoke to the front desk clerk (a different lady). I told her I wanted to cancel my membership and why. The assistant manager MJ, as she called herself was standing there also. The clerk told me I could cancel my membership without a 30 day notice and that I’d also be charged the $49 annual fee. Since that was not what I was told upon sign up and I’d never actually used their facilities I was confused. MJ agreed with the clerk and said I needed to give them $30 notice. I asked for the manager. I was told he wasn’t there and MJ would call him as soon as she finished with her customer. She said she’d call me back. The clerk wrote down my name and number. This was at 3:00 pm. At 8:30pm, when I hadn’t heard from her, I called her back at the gym. MJ claimed the clerk didn’t take my number but she still called the manager, Marquis Sanders. He was not available at that time. MJ said she’d leave s note and have him call me Monday. (That day was Friday)After not hearing from anyone all day Monday I went to Crunch at about 8 pm. I spoke to Marquis who said he couldn’t cancel my membership because I was behind in my payments. I told him that was impossible the place hadn’t been open for a month and they’d already charged my card $29.99. He checked the computer and replied well you still can’t cancel your membership until after we get a 30 day notice. Since you’re informing us today then we’ll charge a second payment in February and then after 30 days we’ll cancel the membership, he said. I asked for contact info for his boss. Marquis replied, talking with him won’t do you ant good. I guess it won’t. Marquis gave me a bogus email address.I don’t know why these people think they can come into our neighborhood and blatantly scam people. I highly recommend you not go here and visit another gym.

Great gym and the best trainer is D! 🐐

Updated,Clean and Big gym

I am soooooooooooo excited about the gym opening! Wooooohooooooo!!!

Love this gym! Clean, big, not over crowded!

Nice and clean and equipment is all in working condition

Loving Crunch Fitness! Clean facilities, friendly staff, lots of equipment!

Amazing clean gym, great staff, and just great.

Wouldn’t allow me to use Olympic lifting bars for Olympic lifts

The guys at Crunch are great! :)

Good facility friendly staff, clean !

Like this place...never too busy for an workout

Absurd, I m a member at sport connection, got free pass with .30 cent value, when yesterday with the grand opening day an the lady and the the people on the front want me to leave, and hold my license during the work out, free trail, he seems to me like scam to me...

Great value