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Best Carpet Solution
10412 Katie Creek Ct, Charlotte, NC 28213, United States
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Best Carpet Solution

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Mu
Review №1

Boris did a perfect job cleaning my bedroom carpet. Came on time was was very helpful in cleaning the stains. Compared to other cleaners, their charges are much more afforable and the cleaning quality proves their reliability. Would highly recommend to other clients that need cleaning

ca
Review №2

They were courteous and very respective of our property. Had mask on. Was great that we did not need to ask them to. If I have to get the rest of my carpets cleaned I will call them first thing. They will be the only ones that I call. You won’t be disappointed

Le
Review №3

Boris and Joni showed up and did a great job cleaning my carpet. They were quick and efficient and wow I am really impressed how clean the carpet can be. They did an awesome job.

ju
Review №4

Ordered carpet cleaning from this company on groupon; they ended up taking my voucher, jumped in their van and provided me absolutely no service. they did nothing. they told me they’d clean my couch for an extra $110 when it clearly says on their site it would be only $50 — that was clearly an attempt to pocket money. unprofessional. after calling their SUPERVISOR, here’s the best part, she told me to never contact their company again after knowing what her employees did. they stole my money, they didn’t do nothing. don’t ever order services from them unless you’re willing to be conned. thanks a lot!

Ma
Review №5

BORIS!!! There are people who do because its a job, then there are others who have passion, professionalism and take pride in what they do, right along with it. BORIS checks all the boxes!! Highly recommend him and Will definitely patronize again!!!

Ma
Review №6

They did an exceptional job cleaning my basement carpets. And, they were fast. Done in 30 minutes to clean what they considered 4 rooms and 16 stairs.

Ya
Review №7

Boris and his partner were very professional and quick yet thorough. Very friendly. I was very impressed with the results. The price was perfect. I intend to have my other 2 rooms done. Thank you very much!

Gr
Review №8

We had another Carpet cleaner company cancel at the last minute. These guys stepped in and did the job in a professional manner. Very responsive and prices were similar to other companiesThey also sent photos of dirt they had cleaned off the carpet which gave us peace of mind.Thank you for helping us out at short notice!

Ni
Review №9

I had a great experience with this company. I was initially a little annoyed because I was quoted one price over the phone and ended up paying much more. However, the results were well worth the extra cost. Boris and his colleague were on time, very professional and quick. My carpets, rugs, and couches look brand new. I had been contemplating replacing my couches, but now theres no need. That alone made it worthwhile.

Ke
Review №10

I reached out to Best Carpet Solution in a panic because the carpet cleaning company I had scheduled called 20 minutes before their arrival time to cancel. I am putting my house on the market in a few days and I didn’t have any other time to schedule. Elude quickly responded to me and jumped into action. He had Jacob there and cleaning my carpets within an hour and a half. VERY IMPRESSIVE and very much appreciated. Jacob was professional and efficient with his time. My carpets look great and will impress potential buyers. I would highly recommend this company. Thank you again!

ti
Review №11

Jacob was very polite and informative. He came in did the job told us how long we would have to wait before it drys. I would use this carpet service again & recommend them to my friends. And my carpet is Beautiful! Thank you so much!!!!

Jo
Review №12

I called several companies and they had the best price I found in the area. I received a quote to clean my carpets on Friday and booked an appointment for the following Monday. Boris came out and explained the process and pricing. He did a great job on my carpets and he was done in less than 1 hour! Would definitely recommend this company and will use again in the future for my carpet needs.

Sh
Review №13

Best Carpet did a great job cleaning my carpet. They responded quickly to my questions and request for service. They were on time, upfront about pricing and the Tech was professional. My carpets look and smell great!

me
Review №14

I purchased a Groupon for this company to clean my carpet. They were very responsive and were able to schedule quickly based on my schedule. The technician came was very professional very clear on pricing came in did his job thoroughly answered any questions I had I was very pleased. I will definitely use them again in the future. My carpets look really amazing Im surprised that he was able to get them that clean definitely recommend

Ta
Review №15

Boris was very friendly and professional. I ended up upgrading to a deep cleaning and so happy I did!! Carpet looks awesome and smells great too!! Would definitely recommend!!

Pa
Review №16

I spoke with him on the phone and he gave me a general ball park number of what it would cost and after he came and looked at the house he increased his price as he said could happen on the phone.The responsiveness was great up till they got the payment and then silence.For the services that were performed I am not satisfied in the slightest he missed a closet, the carpets were still dirty and had so much left over debris that for paying a few hundred dollars you would not expect there to be anything left. The proof is in the pictures, I went through with a vacuum because i saw some left over dirt on the carpets and it blows my mind that this wasnt cleaned up during what he said he performed was a deep cleaning. When I raised my complain with them on their website they have decided to ignore me which is why I want to make sure before anyone else choses them they see an honest review.There should NOT be this much dirt in the carpets after a deep clean no matter what how is it that my store bought vacuum was able to pick up more than a professional grade machine?Keep in mind my vacuum was empty before I did the once over on my floors.(the vacuuming was done about 16 hours after the service was done)

Sc
Review №17

Jacob was very professional and prompt. He conducted business in a professional manner. I would recommend this company for your cleaning needs. I had my carpet, upholstery and mattresses cleaned at a great price.

He
Review №18

They do really great work. Boris was my Tech and he did a really great job. Will definitely be using them again in future. Thanks again you guys

Li
Review №19

The technicians were really great. Friendly and they did a really nice job cleaning my rugs. I highly recommend this company.

Ja
Review №20

Wow! The guy they showed up was amazing. He got some pretty tough stains out for me, was on time, professional, nice and did a great job. My two area rugs look brand new. Highly recommend.

Me
Review №21

Great service!! My technician Boris was exceptional, and I highly recommend. Will continue to use them for all my carpet cleaning needs.

Li
Review №22

We have used them several times and they are always on time and always so a great job! Boris is the best!

Ca
Review №23

Boris did a great job cleaning our carpets. On time arrival and quick service.

Ta
Review №24

Jacob was great. Very detailed when explaining things. My carpet looks amazing. Thank you

Sh
Review №25

Jacob was 15 minutes early! He took his time and explained the process from beginning to end. I had a few questions and he was prompt and professional with his answers. My carpet looks and smells amazing and he was done in such a timely manner. I will use this service again and I am definitely requesting Jacob as my technician. Thanks !

La
Review №26

Great service. Boris was awesome. Carpets look new!

St
Review №27

Very responsive - fit me in same day and left the house smelling amazing. Boris was very thorough and got some stains up I didn’t think possible. Will be calling again.

Je
Review №28

Jacob did a good job and did it in a timely manner. He even did a deep clean for 1 room and tried his best to get the stains out. He made the cleaning process easy and made it a good experience.

Ro
Review №29

I got my fabric headboard cleaned and Jacob was beyond professional. My headboard looks brand new! He was very sweet and worked very quickly. Will most certainly use again for my rugs.

Ma
Review №30

They do really great work. Boris was my Tech and he did a really great job. Will definitely be using them again in future. Thanks again you guys.

Ro
Review №31

Communication was exceptional and our service technician, Boris, was EXTREMELY professional and considerate of the cost. He wore a mask and did a great job on our carpet! Will call again if/when needed!Please NOTE: When giving quote, pls consider the type of carpeting on the inquiring bcuz I was charged a bit more than anticipated. In addition, consider adding a small charge when paying with debit/credit card at time of service. Minor issues but could be major issue for other customers.

Ve
Review №32

Excellent service and communication. Boris did a wonderful job explaining the process and set expectations for outcome of carpet once dry. I have used this company before and will continue to do so based off of my experience.

Pe
Review №33

The young man who came today was polite and professional. He explained why I had to change my original request. I was quoted $34, but paid $119. However, it was worth it! My carpet looks almost new.

Sa
Review №34

I did not meet Boris. My daughter handled this. She said Boris was very professional and friendly. He made sure she understood exactly what was being done and how much it would cost before he started cleaning. We had the deep cleaning because it had been a long time since they were cleaned. We are very happy with the carpet that looks like new.

ky
Review №35

I had the pleasure of having Boris clean carpet on stairs and 2 area rugs, professional, quality work and fast.

cr
Review №36

Jacob was awesome! He was in time and worked quickly and quietly. I will definitely be using this service again!

Sh
Review №37

Boris was great! Very professional, took care, and did wonderful job. I will ask for him next time.

re
Review №38

I highly recommend using this company! They were able to get me in right away and Jacob did an amazing job cleaning my carpets!

Ki
Review №39

This is the second time I’ve used this Carpet cleaning business. I contacted them and they had the availability I was looking for. The guy that came out was professional and did a good job. The only thing I didn’t like was the owner or someone from the company kept going back and forth with me in regards to deep cleaning etc. I only wanted basic an I felt was trying to force a deep cleaning on me that I didn’t need. But overall the service was decent. I’ll probably use them again.

No
Review №40

We were all in for booking small businesses until we hired these guys to steam clean our carpets. Not only did they do a pretty bad job at cleaning but they did not extract the water properly causing the baseboards in 2 rooms to swell with water damage the next day.When we reached out to them next day, they not only denied having anything to do with it but also blamed us for secretly damaging our own house and framing them. Ridiculous!Now we are having to spend close to one grand for replacing the damaged baseboards in 2 rooms.I would rate them a negative number of I could.

An
Review №41

Other than not being super clear on when a tech would show up, everything went well. Boris was straight forward and I appreciate that. Everything looks good.

Ov
Review №42

Elude has been my technician for a couple of jobs now. He is always friendly and very attentive to the treatment. Our carpets look great when he is done. Pricing is very reasonable compared to other companies. They always let you know when the technician is on the way and always follow up after as well.

La
Review №43

I was very pleased with response time and service provided. I purchased 5 room deal on groupon. My downstatirs area covered 3 rooms, so I used the additional credit to clean my stairs and upgrade to deep cleaning for full carpet area and rug. Price was reasonable and i still ended up saving compared to other quotes. The tech, Boris, was very friendly, professional, informative and on time. I appreciate the great job he did on our carpet. They look great. We will definitely use them again in 6 months to keep carpet maintained and clean.

Tr
Review №44

I called for an appointment that I needed within a day and they were very accommodating. The technician that came out was named Boris. Boris explained what he would be doing, worked quickly, did an amazing job and was very professional 👏. I would definitely use them again and highly recommend their services.

Ca
Review №45

Jacob did a great job. This company always treat me right.

Ca
Review №46

He was on time, very professional and did a very good job!

Jo
Review №47

Borris showed up . Cleaned the carpet and did it professionally and had me verify the work before he left. He didnt try to upsell me or anything . He was everything I was looking for.

Lu
Review №48

Jacob did an excellent job, he is very professional. The carpet was very well cleaned and he finished the job very fast.

Ho
Review №49

Communication was great! Received a text when they were on the way, and a follow up immediately after it was completed. Boris was very informative and professional. I read the fine print of my Groupon in advance so I knew what to expect as far as extras costs...and they were still very competitive in comparison to other companies.

Do
Review №50

Boris arrived early and went straight to work. He was excellent, very respectful and quick. He made sure we checked and double checked his work. Highly recommended.

Co
Review №51

Boris was a wonderful technician who magically clean my carpet. Him and his teammate did a Wonderful job. I found them on Groupon an it was worth the look My carpet looks amazing and feel great to my feet. When Boris release the water to let me be aware of what we we’re walking on. It was disgusting. It’s best I put them in my monthly budget.

Su
Review №52

My two year old grand daughter had made a mess of my carpet with spills and stains every where. Jacob was so nice and did a wonderful job. No more stains at all! He was in and out in no time and was polite and professional. I highly recommend this service.

Ka
Review №53

Very professional, fair price and they did a perfect job. I will definitely call them again and refer them to friends and family.

Ti
Review №54

After reading the reviews I pretty much knew what to expect, so purchased the carpet cleaning for 5 rooms through Groupon, even tho I only needed 3 done. Jacob arrived on time, and he explained throughly what I was getting. I did add a deep clean for my downstairs area and added for my steps to be done. Jacob worked fast & efficient and left my carpet looking brand new. I was able to pay for the additional services through cashapp which made for an easy transaction.

Ar
Review №55

Jacob did an amazing job on our house! He cleaned 2 rooms and our area rug in the living room, which now look awesome! The company was very responsive and literally came out the day after I called. Could not have asked for better service and will definitely be using them again!!

Yo
Review №56

Boris was very professional! He took his time and explained everything he would be doing beforehand! He gave me recommendations for maintaining a clean carpet! I am happy with the results of my carpet being cleaned. Thank you

Wa
Review №57

Boris provided my service, he was very professional, my carpets look and smell amazing. He was able to remove high traffic area stains and pet smells. He was on time, in and out quickly and did not disturb me as I worked from home. Highly recommended!!! I will definitely use them again.

DE
Review №58

Boris did an awesome job on my carpet today. I have used them before and always like the way my carpet looks and smells after they clean it. He and the guy he was training were very professional and friendly. Will continue to use this company for my carpet cleaning. Thanks to this company for a job well done!

To
Review №59

Excellent technician who was very polite and did a fabulous job. Quick, easy appointment scheduling

Tr
Review №60

Wonderful service! Excellent job cleaning!

Ka
Review №61

My experience with this company has been above and beyond. What started as a groupon has ended in reliability and loyalty, to accompanying me on my journey of new home ownership and carpet/upholstery maintenance. I appreciate their responsiveness and communication; friendly staff and fantastic results. I highly recommend.

Er
Review №62

Boris was on time very professional he asked us our concerns we walked thru the house. Boris did an amazing job cleaning our stairwell our carpet looks and smell great. I will use Best Carpet Solution again

Ge
Review №63

MAKE SURE YOU READ THE FINE PRINT! I bought a five room cleaning from Groupon. He came out and told me that my living room and den counted as two rooms each and told me in no uncertain terms that I should have read the fine print. I have pet stains which I had discussed with them the day before and was told the tech would let me know the cost. It would have been an extra $140 which I declined. I asked if he would just shampoo the carpet he told me no he wouldnt.

Wo
Review №64

Boris was extremely professional.. running a little late which was a concern for us. When he arrived he explained the situation which being in the service industry I understood. Even though he recommended a deep cleaning since our carpets were horrible we still went with a basic cleaning. I will say the basic was great he got a area clean that to be honest I did not see any hope. Wonderful tech and we definitely will have back soon for other projects. Highly recommended.

La
Review №65

I was in a rush to get the carpet cleaned in a rental this morning. No other vendors had any availability. *SAME DAY APPOINTMENT* Technician Boris came out today and did a great job. He cleaned the carpet in less than 30 mins. I would definitely use this company again.

Va
Review №66

Did a great job. A little pricier than I expected but they did a great job so you get what you pay for.

Ke
Review №67

The guys arrived on time and ready to work. He was very honest and very willing to accommodate my needs. Very kind fast and professional.

Bi
Review №68

The first time we used Best Carpet Solution two years ago, we were very pleased with Boris’ work and quality. Today we had Boris in our home for total deep clean, odor guard and protectant. Joshua came to assist, and both were very professional and COVID-sensitive. Price was very fair, they did 10 rooms, stairs, and 3 significant rugs.We have already made a pre-priced appointment 6-months from now to keep it looking great (we have two Shih-Tzu dogs in the house).Highly recommend calling and making an appointment, you will be pleased.

Ka
Review №69

I have used this company several times. Carpet looks brand new! Also Jacob did a great job and was very professional!

C
Review №70

My experience was phenomenal today! My carpets look amazing. It smells great! I want to thank my technician, who did an amazing job. I also want to Thank Boris for contacting me to see how everything went. Thank you for everything. A+ and beyond.

St
Review №71

Jacob was so kind and progressional. He got out red wine stains that had been there for a year. He went above and beyond!! Will definitely use this company again.

Ta
Review №72

I hired this company to clean my town house carpets because I was moving out. The company was very responsive when I reached out and was able to fit me in with short notice. Boris was the tech that provided service and he was absolutely amazing. Very professional and informative. I just purchased a new home and will be using this company in the furture.

Pi
Review №73

Great service and very quick. Boris is a wonderful technician and very thorough. 4th time they have done my carpets!

Di
Review №74

Boris was wonderful. He was very courteous and did a great job on my carpets. I will definitely use Best Carpet Solution again.Thanks, Diane

Na
Review №75

Boris was great. He was friendly, online, gave great recommendations and did a great cleaning and was very quick. Will definitely use Best Carpet Solution again!

Ni
Review №76

Boris did a great job! Will use Best Carpet Solution again.

Ta
Review №77

Jacob was fantastic and extremely pleasant. He did a great job on my carpets!

Sa
Review №78

Ekue did a great job with our carpets. It had lots of pet stains and he was able to remove all of them. Highly recommend him and the company.

Pr
Review №79

Boris, the technician, did an amazing job! He was punctual, professional and quite informative. I had 1 bedroom a hallway and my steps deep cleaned. The deodorizer he used smells great. I would definitely use Boris again.

Ch
Review №80

Ekue did a good job. Explained everything to me. Wasn’t able to remove some stains completely out which I knew due it being there for a long time, red color at that. He had to remind me about the FINED PRINT which only covers basic cleaning. Stains, deodorizer etc are extra. thanks for that.I’m satisfied with this service.

K
Review №81

Boris was very good and thorough! I had the living room deep cleaned and my hallway and bedroom cleaned as well. He did a great job and it didn’t take him long at all. My carpets smell and look fresh and clean. Thanks!

Je
Review №82

Boris the technician was informative and determined to do the best job possible. I had 3 bedrooms deep cleaned and stain removal. The effectiveness and quality of his his work more than met my expectations. Overall great job!

Am
Review №83

This was my first time using Best Carpet Solution and the service was awesome and my carpet looks so much cleaner and brighter. The entire home smells even fresher. I will definitely be using these guys again. Awesome job and customer service!

Ju
Review №84

Jacob was phenomenal. He was fast and thorough, which isn’t easy to accomplish. I highly recommend.

Ha
Review №85

Best carpet solution is one of the best carpet cleaning company I have ever used. Even when the owner himself doesnt clean my carpet and his workers do it I will always get the same clean and beautiful result. I will recommend any and everyone to call this company for a carpet cleaning.i have been using this company service now for more than four years now.

St
Review №86

Excellent responsiveness, quality and service! I called the day before and they were able to clean my carpet the next day, on New Years Eve! Ekue was the technician that cleaned the carpets and he did an outstanding job! He took time to look at all of the areas, give recommendations and options available to remove the stains and clean effectively. I will definitely use their services again and recommend them to friends!

Da
Review №87

Boris did a terrific job, on time, thorough and friendly. Very knowledgeable about the carpets. Would highly recommend this company

Mo
Review №88

Best Carpet Solution did a wonderful job! They removed some extremely tough stains in my carpet and furniture. I was definitely pleased with the service and will continue using this company going forward. The owner Boris is a very nice gentleman and he and his technicians handled things politely and professionally. I would definitely recommend that others utilize this company for their cleaning needs.

Mi
Review №89

My carpet was extremely dirty - 2 YEAR OLD TODDLER, need I say more! Borisov did an awesome job on my carpet. Trustworthy, honest and quick. I couldnt believe it only took a little over an hour and it was so clean! The quality of his work was awesome. Hes definitely now my go-to from now on!

Mi
Review №90

Boris was very professional. Quality work. Friendly, great customer service, and on time. Pricing was fair. I highly recommend this company and especially Boris.

Co
Review №91

I connected with this company initially through a Groupon deal. Ekue was timely and professional. He listened to my concerns about certain spots due to us having a small pet. He suggested a deep cleaning which he on the spot added those services on top of the basic carpet cleaning. I’m very gracious for that because our carpet needed it! I will certainly be using this company again. Thanks Ekue and Best Carpet Solution!

Sh
Review №92

Boris did a great job on my carpet, it looks so much better. He was very nice, respectful, and informative. I took before and after pictures and I am very pleased

An
Review №93

I had purchased a groupon for their services so my expectations were low. But Boris did a fantastic job! He was very thorough and took all safety measures with the Covid outbreak. My couch smells great and looks great! Highly recommend!

St
Review №94

My technician was Ekue. He was great! I had some pretty bad pet and food stains and he worked some major magic and was able to get the majority out. My carpets look pretty much as good as new!! I will definitely be using them again.

Te
Review №95

Good jobOn time

Tw
Review №96

Excellent service....The company did an outstanding job on my carpetsvery Professional and thorough and on time...if you want you carpets really clean... I would highly recommend this company...

Te
Review №97

Boris was knowledgeable, professional & efficient! I will use them again.

Ap
Review №98

I am new to the area and bought a Groupon for carpet cleaning. I reached out and they were able to get me in with the date I requested. Boris came in and did my service. He was so very pleasant and recommended the deep clean (My Groupon was only for a basic cleaning) due to my dogs and cat. I felt no pressure to do the upgrade- and the price was better for the upgrade than any other company that had given me a quote. Boris was super fast and provided follow up care instructions for the carpets. My carpets look brand new!!! The owner immediately followed up after Boris left to ensure that I was satisfied with the cleaning and services. I was really pleased, and will definitely use this company again in the future.

Je
Review №99

Been using best carpet solution for over 5 years now and they are always very professional and charge very reasonable price. Would recommend them to anyone. Thanks!

Vi
Review №100

Boris was very professional and did a great job as always. Our second time using this company and will definitely use again!! Definitely recommend using them!!

Information
19 Photos
100 Comments
4.7 Rating
  • Address:10412 Katie Creek Ct, Charlotte, NC 28213, United States
  • Site:http://bestcarpetsolution.com/
  • Phone:+1 704-236-8634
Categories
  • Carpet cleaning service
  • Upholstery cleaning service
Working hours
  • Monday:Closed
  • Tuesday:8am–4pm
  • Wednesday:8am–4pm
  • Thursday:8am–4pm
  • Friday:8am–4pm
  • Saturday:8am–4pm
  • Sunday:8am–1pm
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