They did an amazing job on my alignment. I cannot recommend them more if youre having alignment issues. I forgot how nice it is to drive on a proper alignment.

I asked them for a full break down of my quote and was given a certain price for what each aspect of my repairs would cost. I gave them the OK, and after picking up my car, was charged almost $200 for my car to be towed to Belmont for a sublet shop to do my repairs. I was never informed that I was being charged to be towed and could have made the decision to bring my car to another shop that would have done my repairs on site and not charge me for it. I got screwed by them trying to hide that charge for me. After bringing it up to them, I was given half of my money for the charge back but was told they couldnt give me the full price back. This charge was 2/3 of my total price. Other than that, got a fair price for the work I did get done so I would just check EVERYTHING you are getting charged for and get a hard copy of a price break down prior to service. Wouldnt recommend, not trustworthy and transparent.

Baker Auto is just terrific in my experience (2005 Infiniti). They and I work closely together to SAVE me money, and it shows in the reasonable amounts that I pay to them. The quality of work that to do is excellent, and they have the detailed evidence to support that.

Best alignment shop in Charlotte. Employ a few fine mechanics too ;)

I bring my cars here for service and repairs because to me having a good mechanic that you can trust is as important as having a good doctor. The folks at Baker Auto have expert knowledge and they operate their business in a way that puts the customers interests first.

The actions from this place are truly dishonest and disrespectful. Baker Auto certainly targeted me for being a young, female who does not know much about cars and tried to pull one over on me.I went in for my NC State inspection and failed my test due to my front headlight being out. They wrote me an invoice for $240 if I wanted to get it fixed and a few additional services (oil change, get a new license plate light). For reference, the inspection is only $30.I drive early In the morning everyday, so it seemed very unlikely that I wouldnt have realized that my headlight was out. I picked up the vehicle without getting anything serviced and had my boyfriend take a look - he immediately realized that all of the left headlight lights had been completely unplugged and once plugged in, there were all working perfectly fine.This is a very poor representation of a local business and I would never recommend this auto shop to anyone.

Was recommended from them through a friend and my friend did not disappoint. Steven in the front office was 10/10 and helped me out more than enough! Cannot recommend Baker Auto anymore!!

These guys did a fantastic job aligning my M4, and took the time to come out and explain what they did and why-this is not the cheapest place to get an alignment (mine was around $140 with tax) but its a prime example of getting what you pay for.I will continue to use these guys for service as long as I live in uptown.

Top notch service and expertise. Rocky is a wiz on the alignment rack and always gets my trucks dialed in just right.

I took my 2001 Jeep cherokee that I have for sale for 5k with 133kmiles for a pre purchase inspection for a potential buyer. They told the buyer it needs 5k worth of work just by simply driving up and down the street .Speechless. P.s the buyer (your customer stated that your mechanic told him is going to need 5k worth of work and don’t bother buying this one . Let’s get it right Mr. owner . Your just trying to cover your own butt.Good luck

Jim and the front desk staff were all super friendly and cordial. Rocky explained all that was done with my alignment in a way I could understand. The service was timely and I could tell the difference in the feel of my car immediately. Great customer service! Ill be back and recommend.

Have been bringing 3 cars to J.R. the owner at Baker for some time...one ..a classic I inherited from my late Mother was totally fouled up by an unscrupulous mechanic...J.R and his staff corrected all problems.....They are knowledgable ...honest and good people....Two of the cars are Volvos. ...

The guys at Baker Auto were very nice and seemed knowledgeable. They fixed my Infiniti in just a day and it was quite cheap. Thanks.

Great service! Take your car here if you need some work done! I had previously taken my 2015 Honda Accord to a local “Honda” dealership for an alignment. The Honda dealership told me my alignment was so messed up that it couldn’t be fixed nor corrected. Thankfully I found these people at Baker Auto/Lacy’s Alignment. They were friendly, accommodating, explained everything to me in detail and they fixed my alignment in a couple of hours. I will be back!

Baker Auto has SAVED me yet again. They are amazing! I really cant thank the staff here enough. Genuine, Knowledgeable, helpful, trustworthy and kind- I am so grateful to have such a wonderful shop in Charlotte to turn to with all of my needs. I cant recommend this shop enough. 5+ stars!

PHENOMENAL automotive care. In todays world, true tradesmen and professionals in their craft are becoming much more difficult to find. I brought a brand new 2020 vehicle thats under factory warranty to Baker Auto/Lacys Alignment because I wanted it done right! It was done right, with care and professionalism. Rocky Weaver the alignment tech is a 38 year veteran and a real gentlemen and amazing technician. JR and Kristen are wonderful to deal with. Thanks so much

Great customer service and customersupport along with the volume of knowledge makes them a great team. Im the original owner of a1992 Z/28 Camaro which equates to 26years old. Regardless of what you drive, start here with this team! Thanking my electrical guru and the shop that sent me to them.

This morning I caught a flat, and the good folks at Lacy’s put a donut on my vehicle for free. I want to say thank you during my time in need, and will come back in the future for tire work! Thank You 🙏🏽

Awesome people that do awesome work.First experience with a mechanic shop being new to the city.I drive a Volkswagen Passat.I received a call after the diagnostic check and got a detailed break down of everything that needed to be addressed based on their findings.I arrived to the shop after the work was completed to find out Iron Man himself fixed my vehicle. I was taken through what was completed and was told of things I needed to keep on my radar that could be potential threats in the future.Overall great experience and great knowing that I have found a knowledgeable shop that I will be bringing my vehicle back for all issues I have.

I have been taking my truck here for the last few years for various repairs, tire and brake services, etc. Always treated fairly and receive quality service from Rocky and the team at Baker Auto. Would certainly recommend to anyone!

Extremely helpful and great prices

Had been a long time customer of Baker - over 5 years. We found it unique in terms of high mechanical capabilities AND customer experience. They were friendly, honest, and communicative. Unfortunately, something has changed there recently - not sure if there is new ownership or new day-to-day management or what but the vibe is completely different. Case in point, we brought and old Volvo in for a repair - it took them a while to diagnose it (which is fine, I understand problem solving can be a undefined process). The problem is I was informed after the fact that the diagnosis cost $570!!! This for a 15 yr old beater car that is probably not even worth $570. The old Baker would have checked in with us to give us a sense of how things were going AND how much we were accumulating in expenses. I would stay clear away from this place now. Evidently other people are because there is not nearly the amount of business / energy there now compared to what it had been for the years we had been going there. It is an unfortunate development.

The service at Baker Auto is exceptional. They are honest and do great work. I have gone to them for many years and had all of our cars serviced there. They get an A+ rating from me

Baker auto is by far the best shop I have ever dealt with. All the shop guys are extremely knowledgeable about all kinds of vehicles. As far as the European cars, there is none better. J.R., and Rocky are the best. They dont upsell, or try to pad the bills, have a clean and comfortable lounge, and lively conversation. The candles in the bathroom is a nice touch!

They came a half mile down the road with a jumpbox in the rain and helped me. They were so kind. So so kind!!!

Top notch service and quality

Everything from getting my car’s oil changed to getting a gas leak looked at has been nothing short of easy. Steven, Rocky, Michael, JR, Abbie, etc. — everyone has been super friendly, really easy to work with, and the pricing for all of the work has been fair AND sit was all explained to me. Btw, Abbie is my Volvo hero! 😊😊😊 Don’t take your car anywhere but Baker Auto, I will recommend them to everyone I know.

Super friendly people. Very knowledgeable when it comes to alignments. I have a lifted truck with adjustable upper control arms and it was absolutely no problem for them. Super affordable as well.

I got my SUV tires rotated and aligned by Lacys. The service was phenomenal, theyre knowledgeable, and finished the work ahead of schedule. Definitely check them out for any of your auto needs. Im new to the area, but Ill be using Lacys/Bakers moving forward.

Excellent place to go. They do not talk down to women either. Very trustworthy. I had been going to Baker Auto for ten years plus until I moved out of Charlotte. Reasonable prices. They did maintenance and were my exclusive mechanic on my Honda 2001 CRV and I drove that car ten years and 200,000 miles. It was still purring along when I moved. I wouldnt go anywhere else.

I am a repeat customer of Baker auto. Visit one I had an excellent experience and would agree that this is probably the best alignment place in Charlotte and David was super nice.My second experience was an absolute deal breaker. My car broke down and because of my previous experience I opted to call them about their availability to take my car before calling anyone else. I have a regular mechanic who I trust in Concord but given the circumstances I had to stay local. They said they could take it and I had it towed to them. I then learned they had a full schedule (which they already knew and failed to inform me of when they took my initial call) and could work my car in across the day. All my car needed was a new serpentine belt and the battery charged so I could then further evaluate the situation. They held my car for an entire day, told me I was the damsel in distress that needed their help, and spoke to me like a child that didnt know any better. This was all after I had told them Id like to bring my car to you due to my past positive experience. Can you help?I was ultimately charged 2 hours of labor and the cost of the belt. While the 45/hr labor here seems quite reasonable for Charlotte, it is clear to me where they make up the difference. I also addressed them about my unhappiness with their remarks and was told that its just a southern thing and I just should accept that.Id be game to take my car back for re-alignment but never would I go back for any kind of service.

Honest and upfront quality service and people

JR is an excellent diagnostician and has always done Top quality work for our vehicles

These are my go to guys for automotive repair. Both Rocky and Abbie have been here for many years and I trust them completely.

Baker auto does great work and full of friendly people.

I have lost count of how many cars Rocky at Baker Auto has taken care of for me. I trust him completely and dont know what I would do without him. Many thanks!

Awesome staff, friendly and quality service

Detail oriented and does great work. Takes time to explain things in a way you can understand.

Saved me $500 on repairs compared to another shop. Worth, the manager, is a really nice, down-to-earth guy. No hassle, no trying to upsell anything or try to fix something you didnt ask for. Will definitely come again, and recommend this place for others!

Nice Staff. Costly...Lol. I will take my car there again.

Brand new engine and 5 mechanics at City Chevrolet said I needed a new one. Skip wrote me a quote about $5000.00. I found Baker Automotive / Lacys Alignment and in 5 minutes JR tells me I only have an exhaust leak. The rear manifold was cracked. Rocky found a suspension noise thats been driving me nuts and they fixed that too.

My 1996 Volvo has over 241,000 on it and still runs great, thanks in great part to Abby and the other guys at Baker Auto. Wouldnt think of taking it anywhere else!

Went in baker multiple times to get an allignment done and it was a terrible experience. I went the first time and they took my car in the back to do the allignment. Now while I understand that if there are any suspension problems at all, then they cannot do the allignment, and that they charge by the hour, but they had it in the back for 10-15 minutes and then came out to tell me I have a cracked strut mount and that they are still going to charge me 50 dollars just for the 10-15 minutes that they looked at it. I took the car and replaced it myself but then brought it back and got the allignment done for what Im pretty sure was 170. The entire time the old white guy who I cant remember the name of was a complete jerk who constantly talks over you and belittles you the entire time. It was a very frustrating experience talking to him and it is not worth giving them your money simply because of his attitude.

Rockys the best alignment guy in Charlotte...hands down!

Same day service, not overbooked friendly staff

Rocky does best alignment in Charlotte

For all your alignment needs and nc state inspections

Best allignment in charlotte

Good service. Good work.