We feel very lucky to have Clark Harrell be our agent during our search for an RV insurance. It is our first motorhome and didn’t have a clue as to what specifically we needed to feel confident that we have the right and critical coverage to protect us and our rig. Mr Harrell explained it all to us and made suggestions and recommendations but left it to us to make the final decision. He is prompt, kind and been very responsive with all the questions we had. We absolutely commend his work ethic - an exemplary asset to both Progressive Insurance and Charlotte Insurance. We give him 5 STARS!
I contacted Charlotte Insurance because of a recommendation by the RV Odd Squad. So far the experience has been awesome and Clark has made us feel like he is protecting us as if we were family. But, as we all know, it is ultimately the insurance company itself that protects us, so we shall see what happens when people in the group actually start making claims. Unfortunately, dealing with an insurance company is a lot like being a child of a mother who eats its young... Enough said.
Hector helped us secure insurance for our new RV. He was incredibly helpful, responsive, and informative! And the insurance he found us was the most thorough and affordable!
I’ve had an existing policy with this policy since 2008, kept paying my premiums for over a decade and CANNOT get an agent on the phone even when my house caught on fire!! Even when I called right at 9am on a Friday, when their offices are “open”Hours past and still no returned phone call.BUT when I fill out a new customer quote on the website, I get an agent on the phone within 10 mins. FUNNY how 13+ years as an existing customer cannot get a call returned but a new customer can within mere minutes.Fast forward to 2/25/21, I left a message and the lady told me that all agents are busy.I can’t talk to the insurance company because they referred me to my “agent” for policy specifics.Only this location and another is open but they aren’t taking “clients”
Hector helped me with our RV insurance and went over the whole policy with me, explaining the coverage and meaning of insurance vocabulary.
We contacted Clark on Thursday. By Saturday we had a policy. He was friendly, knowledgeable, and willing to listen to our needs. He truly cared about us as customers and took our satisfaction seriously. He even responded to us after hours! Fantastic customer service.
By far an amazing experience working with Clark over at Charlotte Insurance! Always super responsive (often within the hour) and was great working through what I truly needed vs what I didnt. His patience while I was finding my ideal rig (which took months) was refreshing as he never pressured me or felt like he was becoming tired of waiting on me. I highly recommend and will be sending all my friends and family Clarks way!
Charlotte Insurance knows all about full-time RV insurance and helped me get insurance on my new RV in minutes! Clark was very patient with me and showed me many different quotes with variable deductibles and terms, and helped me get to a comfortable monthly payment! Clark is the man!
Our agent Clark was absolutely wonderful! He went way above and beyond to get us into the correct amount of insurance. We now have complete peace of mind knowing we are totally covered. At the same time Clark was totally up front and honest and very personable and professional at the same time making us feel like family.
Clark was friendly, quick and provided me with details that are normally forgotten by a consumer. Highly competitive price. I would recommend him to anyone looking for RV insurance.
From the moment I sent the initial inquiry email, Charlotte Insurance was amazing! An agent reached out within 10-15min of my email. We dealt with Clark Harrell. Clark was extremely helpful and courteous. He found discounts and helped us compare CI to our current insurance company. He really worked to make sure we got the best discount and deals for our vehicle and trailer.You cant go wrong with a phone call to Charlotte Insurance.
Hector took care of me immediately, did a great job, very friendly knowledgeable and professional
My wife and I had a very good experience with Clark. He answered all questions promptly and professionally. We would recommend him and his company to anyone. In fact, we have already made one referral.
Great experience and Hector was very helpful.I wanted good insurance and great service and I got it.
I could not ask for an easier process. Coverages were explained, price was fair. My agent, Clark Harrell,, was extremely responsive. Thanks Charlotte Insurance.#rvoddcouple
I cant thank Charlotte Insurance and our rep. Clark, an absolute professional and a complete understanding of our RV insurance needs. If you are looking for complete RV protection call Charlotte Insurance and ask for Clark, you will not be disappointed!!
Clark was very helpful with finding savings while renewing my auto insurance. He was very professional and listened to my needs. I would definitely recommend Charlotte Insurance to my friends. Thank you
What an amazing experience for my first time trying to get an RV insurance quote. Clark Harrell was the agent I worked with honestly felt like I was dealing with family. Received multiple quotes with many options all in the price range I was looking for. Thanks again Clark for all of your help appreciate what a smooth transition it was. Definitely will be recommending all my friends and family
I learned of Charlotte Ins from the RV odd couple, gave them a call and hooked up with Clark. He was great to work with: courteous, polite, responsive and found us great insurance at a better rate than we had found ourselves. He found us discounts we didnt know about too. I highly recommend Clark and Charlotte Insurance!Pete
Thank you and kudos to Hector Bonilla for his courtesy and expertise!
I called Charlotte Insurance for full time RV insurance full coverage on my 86 conversion MCI motorhome. I was so lucky to get Clark the insurance professional that returned my call. Clark had a very tough time with one company trying to get them to write my policy but was relentless and never even thought of giving up on my needs. What a great guy! Clark knows what RVers need and expect and I am thankful to have him looking out for me. I could have never accomplished what he did without making folks angry. I trust Clark and Charlotte Insurance for my future needs and look forward to working with him. GREAT JOB! Also thanks to the RV Odd Squad for referring Charlotte Insurance.
Clark was very helpful and knowledgeable, and was able to find me a great rate. I would highly recommend him for any of your insurance needs.
Fast easy and great price. Need I say more?
I know there are a lot of five star ratings being given for various businesses but this company deserves it. I’ve had an opportunity to experience them from a number of different angles including a very large claim to the roof of my house and also needing assistance with a drivers license form at 7:30 in the evening. They are always happy to serve and quick to respond. On top of that they were able to find an insurance carrier for home and auto that saved me about 30% off of my annual premiums.I wouldn’t go anywhere else.
Clark was great! He responded quickly and help resolve my issues. He kept me up to date on what was happening with my process. Clark was friendly and professional
Previously, I was working with very famous big insurance company that was annually charging half value of my second hand car. Basically my previous company was ripping me off and doing extortion. However, Charlotte insurance is providing the best price. I definitely recommend this company. I have been working with them since I’ve moved to Charlotte and planning to continue with them for many years. Thanks McGee!
The insurance for my business is hard to find. Specifically because of the nature of the business and not many agents fully understand what we do. Kirk was fully aware of what my business entails and he made it happen. He shopped around to his vendors and found some really great pricing.
Absolutely fantastic service by Clark, he is attentive, responsive and knowledgeable.
Impeccable customer service! Kirk Delatorre & Kim Baswell go above and beyond to take care of your needs. You can purchase insurance from a lot of companies, however, you cannot buy great customer service!! If youre looking for attention to detail, fast response times, great rates, and the peace of mind knowing you have the support, guidance and experience of a local well established company, then look no further!! I highly recommend giving Charlotte Insurance a call for all your insurance needs. You wont be disappointed!! Genuine people that are honest and will work to get you the best insurance and the best rates!
Our agent Michael is extremely attentive to all of our questions and we value and trust his guidance.
With insurance you want price and service. With Mike you get both.
Great customer service and always prompt response whenever I needed assistance
Very responsive and professional, but with every insurance company the true test is if you ever need them. Pretty pricey, but hopefully its worth it.