We had damaged hardwoods that needed to be replaced. Jeremy was our initial contact and he was a great help throughout the process, especially with handling some issues we had with their contractors. The project manager under him was okay but the communication was a challenge. We were told multiple times that work would begin on certain dates and then it did not. We finally reached out very frustrated after several occurrences of failing to follow through on their word. It turned out there was a legitimate explanation for a lot of the delays but none of that was communicated and we were left frustrated and trying to figure out what was going on. Beyond that the contractors were bad. Some of the issue did stem from the delays that werent explained to us but once they actually got on the job they did mediocre work, damaged other parts of our home without telling us and also did not follow through with commitments. Our job was one of those perfect storms where everything seemed to go wrong but a lot of it could have been prevented. Unfortunately I would not recommend using this company. Poor communication seems to be a consistent issue based on a lot of other reviews that we should have listened to. We went with Rainbow over another company recommended by a friend who works in construction and we will not make that mistake again.

Their whole team is great to work with. They kept me updated on with what was going on the whole way through with my project and finished on time. Good contractors are hard to fine now a days and they are one of them. I would highly recommend them to anyone.

Very smooth process and the workers were friendly and went above and beyond expectations.

I am very pleased with the work that Rainbow did to fix our vinyl plank floors. They were very professional and responded right away with our concerns and took care of the job as soon as possible. We recommend them for all of your restoration needs!

Mr. Franky and Mr. Kevin were so awesome at my home. They both were very polite and passionate gentlemen to my home concerns. I pride these guys in there work . They are very dedicated and hard working men. I recommend the gentlemen on any job you have. Rainbow International Restoration is by far the best company I have ever used and will use in the future for any home repairs. Again thank you very much.

Rainbow International came in and did mold remediation after the previous company failed to do so. They were extremely helpful, precise and quick. They took care of the job in a few days when previous company failed to do so in 3 months. HIGHLY recommend

They are initially courteous and helpful but BEWARE!!!!They are not honest nor professional.They may steal your contents and file erroneous insurance claims for items for payment.If you end up with them, make them document EVERYTHING in writing.Make sure all checks come co-endorsed to the 2 of you.

Everyone I dealt with at Rainbow International of Greater Charlotte was courteous, professional, helpful, on time with all appointments, and followed through on every aspect of the repair work that was needed after water damage in my home. I would not hesitate to recommend them to my family and friends.

This company not good for business very badly. Project Manager can communicate at all. His is Johnny. Hire than to fix my basement and kitchen for 11,000 and still there is no kitchen for my family to use. I am having very very experience with the company. I çall the office and still, nothing is done. If you are there looking for a company to do work please do use this company. They will take your money and you will not hear from then. If zero Star was an option they will receive zero star.. Very bad company!!!!!

Not often is anyone in a good mood when they walk into a flooded office. Rainbow was out by 8 am for water extraction. They got our insurance carrier and took it from there. Made it very easy for me as an owner. Thank you all :)

When we had called to set up an appointment they were very quick to respond and had several men come out to my house to evaluate and give me a quote. Once the work started my husband had to stay constantly be in contact with a supervisor to get the job completed. Our crawl space was filled in with sheetrock that wasnt supposed to be filled in. Once the job was completed the supervisors never contacted us to make sure the work was done to satisfaction. A final walk through was not done. I was not happy with the quality of work and poor communication. My husband had to constantly text and call to get updates. Our ceiling had several water damage spots that were cut out and the holes were left for over one week and my husband had to complain and threaten to go elsewhere before they came back out to complete the job. I would not recommend this company to anyone and I informed my insurance company this. Not recommending this company to anyone. For them to be so eager to get our work they sure did drop the ball once the job got started. I took pictures of the filled in crawl space and poor job of fixing a ceiling. Not happy with Rainbow International of Charlotte.

Did not use these guys, they were prompt in giving an estimate but be careful to review as it was quite a bit higher that others. Recommended by my insurance company.

It has been a little over a year since I moved back into my house after a devastating fire. Jake and the guys at Rainbow showed up like superheroes before the firetrucks left and held our hands all the way through. They handled everything! They salvaged what could be salvaged, cleaned and restored it. They stored everything until we could move back in and they recommended a great construction company and interfaced with them as well. My house is beautiful and very well constructed, my most prized possessions were beautifully restored - even some very charred furniture. They were great, polite, helpful beyond the necessary, and I can not recommend them highly enough. They will be friends for life.

Jake Elgin and his crew did an amazing job restoring my house. The whole crew were not only capable, they were very kind and supportive during the whole process (needing your home restored is a traumatic experience). If anything wasnt correct and up to my standards, they corrected the problem without question.One of the best features was Rainbows ability to deal seamlessly with my insurance company. Rainbow efficiently handled it all so I could spend my time and energy continuing my normal life.

RIGC has gone above and beyond while dealing with a flood at my mothers home in Mooresville. Chris McWhorter has been in constant contact while Im in NY or NC, and the crew (also Chris) who came in to do the work have been professional, knowledgeable and courteous throughout the entire process. It put me at ease to know that my sr citizen mother and her home were in such good hands. I highly recommend RIGC!!

Frankie and Kevin are awesome!!! They came out and provided excellent service!!! I would recommend rainbow to anyone!!!

We are continually trying to improve our operation and customer experience at Rainbow International of Greater Charlotte. We have been in business for over 8 years in the Charlotte market and I would like to thank our existing customers for the opportunity to provide these services. Please take a moment to share your experiences with our company to help us improve and to let our future customers know what kind of company we are. Thank you for your time. Jake Elgin, President

I would most definitely recommend this company. They were very responsive, knowledgeable and did great work in a timely manner.

When it comes to property restoration, Chris McWhorter is an absolute guru. In an industry where people often claim they are professionals due to the sole fact that they just bought into a restoration franchise, Chris actually is a true professional with over 20 years of experience handling water and mold damage jobs of all types and sizes. I trust Chris and the rainbow team with my property whole heartedly! Call him if you want the job done right!

The guys at rainbow were very professional they showed up on time, they did a great job repairing our home and helping us through the transition. Jake Elgin was a pleasure to deal with. I would highly recommend this company.

Rainbow International of Charlotte. Did a great job of restoring my home. They were always on time and they did the work as promised and at the rate quoted.

Our companies have worked together over the past 5 years and it has been an excellent experience. We can always count on the Rainbow team.

The team was great and very efficient.

Unprofessional- awful communication- I would not recommend Rainbow to clean and fix anything. The quality of work was pathetic. If I could rate them a zero I would. I hope this never happens to another family!!!

The staff at Rainbow International are very well trained.True professionals

Friendly, knowledgeable staff,good at home restorations, know customers by name,