Very pleased. Just move to the Charleston area and did not k ow what to expect. Everyone I dealt with, from the lady I made the appointment with, the service advisor etc., were super. I highly recommend the dealership.

Hudson Nissan performed the prescribed items for 35,000 mile vehicle checkup. I don’t have to worry about the quality of what they did because they sent me a video of the checkup. They also provided complimentary auto wash, interior vacuuming and tire shine. I wasn’t expecting this service to be performed at all.

Marcello, as always, did a outstanding job taking care of my trucks needs. He offers the best service of any dealership, and has earned my trust as a loyal customer.Thanks

I was informed that they were running behind schedule since it was a very busy morning. They informed me, several times, the progress that was being made on my car. They kept me informed the entire time I was there.I appreciated how they communicated with me. These actions show how Nissan cares for the customer. I was satified with everything.

Called them while I was coming in for vacation. My AC had stopped working on the drive in and they were able to get me in the same day I arrived in Charleston. Austin and Tony kept me in the loop the entire time while my car was being serviced.

Great service. Kept me updated of the progress. Came in under the estimated quote! That doesn’t happen!!! I also own a Mercedes, I know!

Amazing customer service! The entire experience from drop off to pick up was made easy. Great value on services and a pleasant experience overall!

When I pulled up I was greeted by the manager with an inviting smile. All of the reps acknowledged me as I walked in. Danny was happy to help me with my oil change and tire rotation. I was in and out in about an hour and a half. Danny provided me with some recommendations which I will address. Everything happened faster and smoother than my past visits. Keep up the good work guys! I was impressed! Thank you.

Ended up getting a great deal on an extended warranty as well; great team to work with. Thanks Dalton and Jack

I have not wanted to say something about their service because i was upset i still am. The service was upright awful. After driving almost about 2 hours away to get a deep scratch /dent fixed at the dealership that my car came with. They said they would fix it. As a dealership i assumed they would actually fix it but instead they threw some paint over it and said they had fixed it and said there is nothing more they could do. The paint did not do anything at all. Its like putting a bandaid over cracked glass and saying fixed. Very poor quality and i am a very disappointed customer. I thought they would be able to do better to serve the customer but they did not do that. They just made it look the same. As a working individual i am not able to take time off to just drive out there and back. They had wasted my time from work.

Been awhile since Ive had my truck serviced here and was well pleased with the quality and speed of the repair. Price was lower than I expected as well, so big win. Service staff is very friendly and knowledgeable. Ill definitely be back.

Danny was my service person and he is great! I have been to this location twice and Danny was my service guy both times. He kept me informed while I waited and it’s nice to have complimentary drinks and snacks 😊

Nothing, diagnosed my vehicle and took my money. That’s all. That’s not the first time it has happened.

Danny was a huge help when trying to sort out warranty information. Chris did a great job getting my transmission replaced in a timely fashion. So happy with my experience with Hudson Nissan.

James was very helpful, professional, and built gained my trust swiftly. I will definitely be back! Thank you!

Great job as always. Advisor Josh was very professional and he made sure to get what was needed to be done to my tires. Thanks Josh your awesome.

My 2020 Nissan Armada had a fuel pump recall. I visited the Charleston Nissan dealer and they worked through the part ordering problems and offered me concierge service so I wouldnt have to take off time from work to come back. Joe in the parts department followed up and even picked up the part!. Marcello in service was professional and helpful. This is the best expereince I have ever had with a car dealer. Everyone at the dealership was nice and cheerful (inlcuding the customers). They exceeded all my expectations.

Jim and the team in the service department were great to work with. He accommodated our tight schedule fitting us in to repair damage to the wheel after a run in with a deep pothole. They kept me posted on repairs that needed to be done, their cost etc. I would definitely have work done here again!

The most professional, nice people I have ever taken my car to. Did all they said they would, on time and even gave me a loner to use while working on my car. Recommend highly!!! Marcello is the man!!

The service department was very overpriced and the service tech wasnt aware of the specials they were running. Take 5 just down the street offers must better pricing on basic maintenance. I utilized the online sign-up but it didnt save any time since they had to check me in at the dealership and add all of the information.

On vacation and radiator blew! Was shocked that Folly Beach nor Charleston are very scarce on mechanics! Hudson Nissan was my last choice and wound up being the best choice! Very professional, paid a Lyft driver to take me back to the beach while working on my car so I can salvage what was left of my vacation. It was done in 1 day and could enjoy another day of vacation. My suggestion if you are on vacation and own a Nissan, and something happens to your car, go straight to Hudson Nissan. DO NOT GO TO FIRESTONE! I was rejected by 4 locations!!

I love Nissan and its staff, especially Nelson so sweet. Always tries to get you in and out quickly. Yall are the best.

It was once again a phenomenal experience. Usually my husband goes in but this time I had to do it. I was very impressed that they knew the vehicle and his name. They are the nicest and most considerate people I have ever met at a service place.

I had an appointment at 11:00am. I dropped my car off at 10:50am. I went to another appointment that lasted an hour. Came back and they still didn’t have my car in the shop. I saw them pull it in around 12-12:15pm or so. The service representative asked me if I wanted a courtesy car wash. I said no. At checkout, he said, good thing. You’d be here for another hour or so. He said they were short staffed but had more people come in that had to have service. I had an appointment! I come before walk-ins. I didn’t leave there until a little after 1:00pm. That’s ridiculous! I’ll just take my service elsewhere going forward. I could do this quicker and for the same price if not cheaper myself.

Our usual service advisor didnt work with us and seemed like hes in a vacay, but our new service pro was a really nice guy who was able to get us out in time for our second appointment, took care of our warranty info exchange, and didnt forget we were there way to go well be sure to schedule with you again thanks.

Great experience. In/out and informed at each step

I bought a brand new car. 2 weeks in the radio went out and my gas latch fell down into the car. They fixed the gas latch and ordered a new radio and gave me a rental. Kept my car almost a week. Got it back and gas latch fell back down into the car. They said they have a part on order but it has been weeks with very little communication. Last communication was because I emailed them. I have not been happy with the car or Nissan and I have always loved Nissan. I have owned many Nissans and never had an issue.

Customer service was good. The ones who were suppose to wash and vacuum car did not do a good job only vacuum the floor mats did not even touch the back seat

Jim has been a huge help! I have been going here since I moved here last year and Jim from the beginning has been extremely professional and helpful. Even when I interrupted his lunch that one time (sorry about that!) if you have any service issues definately ask for Jim B. (Forgot how to spell his last name and didn’t want to butcher it here). Thank you Jim!

Took my vehicle back in after 8 months of paying over $3000 for the same problem. Was told its going to cost me over $900 this time. I had an extended warranty and because they knew this they did all kinds of extra stuff to cover all my extended warranty coverage. Ended up paying $1600 for the problem I took the car in for to be told the extended warranty didnt cover it, but did cover other issues that needed to be done (according to them). Now here 8 months the exact same problem and to be told I have to pay for this to be repaired. Very disappointed in the service done.

I had a reservation for an oil/filter change and a tire rotation. I had also requested a shuttle to/from work. The Service writer was professional and knowledgeable. He kept me informed (via text) of what was done and suggestions on what needs to be done. The shuttle driver was awesome. I have always used Hudson Nissan for all my service work including body repairs in the past from a incident that occurred in a parking lot. Highly recommend both the sales and service departments.

Very kind and considerate. Super helpful in getting me in right away and explaining everything that needed to be fixed without pushing any other services on you! I always have a great experience at this dealership!

Danny from Nissan Service Department is the best person to take your car to. His service is very professional and he does care about his customer. Danny works at the West Ashley Store.

Danny was extremely helpful and very kind. Took the time to escort me to the coffee and snacks area. Kept me updated on the progress of my oil change and tire rotation.

First, I am happy with the service I received to my vehicle. However there was a bit of a hiccup. My husband brought my vehicle in for an oil change that took an hour and a half.

Everything went fine. It’s a different experience each time I go. I only have 25,000 miles on my 2016 Murano. The last time I was there, they told me I needed brakes and a battery. I didn’t have either done. This time they said I needed 2 tires but said nothing about brakes and they left a receipt in my car showing they tested my battery and it was fine. I did not purchase the tires either. The only negative was the hat after 2 hours of waiting, my car was done but I had to go to them to get my keys and check out. If I hadn’t, I may have sat there waiting for another half hour.

Austin is the one to see here. He has been very helpful and has always been very professional with my wife and I. We have had many services done through him and he always makes sure that we are very well taking care of and always let’s us know what is going on with my vehicle. All the repair work that we have gotten here has been great! I definitely recommend Austin for handling anything you need done.

My experience today was very good. I will continue to have my service here.

From start to finish the service advisor Mr Lombardi gave me the best treatment including follow up the next day. My car was repaired in a timely fashion. They had an excellent shuttle provided by Kenneth. Lobby waiting was excellent. Everything including the cost of service was as expected and reasonable.

I highly recommend working with Danny in the service department! He is very professional and knowledgeable!

The service team did a great job with the repairs and communication. They were friendly and professional. They did a great job!

Great job! Nice folks! Attentive to personal needs

I love the quality of work and customer service provided.

Second scheduled maintenance appointment, and Hudson Nissan did not disappoint. Prompt, efficient service, and Marcello was wonderful once again.

Excellent service advisor - Danny Brennan. He is always honest and considerate of his customers. He is the reason - I continue to buy my cars from Charleston Nissan.

They are always courteous and professional. I enjoy the interaction and involvement they provide between them, myself and my vehicle. The video recording of the vehicle inspections is most beneficial and I do not feel as if they are trying to get over or advise of unneeded services.I did provide only 4 out of 5 stars due to the fact that my vehicle has been dirtier inside when I have left than that of when I arrived.

I had a recall part replaced they did it in excellent time, keep up the good worki had to replace a tire it had a nail in it, also i had and oil change perform oil change and filter change.perform brake fluid exchange service, air filter replacement, cabin air filter replacement4 wheel alignment mount and balance 1 tirealso add extra carefor 3 synthetic oil change service and also they check the life of the battery.and thing of all i used the $750.00 program that nissan started for there customer that came right on time. thank so much for all you did. be bless

I was treated great at Nissan of Charleston! I didn’t have an appointment and was late for work because of tire issues but my service advisor Austin worked me in! I was in and out in an hour and a half! I told Austin he was a life saver! Thank you Austin for your great service!Camika!

I love Nissans, and from the first call I made to this dealership letting them know what I was interested in, they were very attractive. I recieved emails from the sales rep as soon as we were off the phone of photos and videos of the vehicles they had. The day I bought my vehicle it wasnt even off the truck yet, I asked to see it and just like that they delivered plastics still on the wheels and interior. Days after my purchase they still want to make sure Im satisfied

The maintenance department was incredibly busy on the day of my service, but I was frequently updated on the progress of my service. Great customer service! Unable to provide the complimentary car was, so gave me a coupon for a free car wash!I was very pleased with my experience

Outstanding service, timely and kept me informed every step for a Frontier 60k mile service

I had unexpected issues with my 2013 Nissan Altima. It had been serviced at this location before so I took it in and unfortunately, the repairs outweighed the worth of the car. This and also the fact that my family and our fur babies had outgrown it, lead me to inquiring about trading it in instead of continuing with repairs. The service advisor quickly put me in contact with Shane who specifically handles situations just like mine. Before I knew it, I had the keys to a brand new 2020 Rogue in hand. Shane was very thorough in helping pick the right car for me and he provided great knowledge on explaining the whole process to me from start to finish. He was excellent to work with and I would recommend his services to anyone. The financial department also worked great with my situation, even without ideal credit on my end. I was super anxious about the process because it was not something I was prepared for, but had to do after realizing my car’s condition. Everyone involved at the dealership made the process very comfortable and smooth. All employees I came in contact with were super hospitable, attentive, and very friendly. I couldn’t have asked for a better experience.

Service was ok. I arrived at Nissan for an oil change only, but they rotated my tires without giving me the opportunity to approve this service. I didnt find out until I was at the register to get my keys. I paid for the service and didnt make a big deal about it because the it was already done., but it left me feeling tricked and taken advantage of. This affects my trust in their intentions and will put my request in writing upon my arrival for my next oil change appointment. I should have followed my instincts and requested Danny to serve me as he always did with honesty and professionalism during my previous visits.

I had a good experience with Nissan, the communication was wonderful & time orderly

Windshield forward facing camera recalibration. My insurance company wasnt willing to participate with the dealership as far as billing. Service Manager Tony and service writer Dalton worked with me to get the work completed and offered suggestions of how to get my covered claim paid by GEICO. I was successful getting the insurance to finally pay me. Tremendous job by all involved at the dealership.Ive had some warranty work done as well and all very knowledgeable about the issues with noises. Pretty fast fix and everything was explained to me. Very patient with me while I explained what was happening and didnt hurry me along.All around positive experience with service department and even the car buying experience from my Salesman Clay to my finance man AG. No surprises and no one tries to sell you unnecessary stuff. Highly recommend them.

I own a rare, foreign (Nissan) car whose parts need to be sourced from Europe. The car required quite a bit of work and I was very guarded in who I allowed to preform it. After speaking with Chris Kemp, their master mechanic, I was confident that I was at the right place. Chris, along with Austin Ranly, a senior advisor, took exceptional care of me and my car, who spent a little over a month at the shop. Austin provided me with weekly updates, eased my worries, and answered my (many) questions. They are THE DREAM TEAM! I am happy with the work, their professionalism, and I look forward to further establishing a relationship. Thank you for getting my baby running in tip-top shape!

EVERY time I need service, I head straight to Nissan cause I ALWAYS get treated like royalty. Whether Im getting an oil change and tire rotation, a patch on my tire, or just air in my tire, I still get treated the same. They make sure customer satisfaction is their #1 priority. Thanks guys.

I went in for Recall work. They were courteous and kind. Everything was explained. They did however leave a couple of pieces on my dashboard that most probably went to a panel they had to access. Not sure what thats about, but since it is a 2007 Versa beater-mobile: I didnt complain.

I was extremely pleased with my experience. My service man, Jim, was courteous, knowledgeable, kind and professional. He identified a problem with the air conditioner that others had failed to diagnose repeatedly and gave me helpful suggestions on how to keep the air conditioner problem from recurring. The service manager, Dan, also helped me tremendously, and I am very grateful to both of these men and to the mechanics who fixed my car. It is once again working properly! It is nice, as a single woman, to find a repair shop that does good work and where I dont have to worry about being ripped off by dishonest people taking advantage of my relative ignorance of automobile technology. Keep up the great work!

Great service got vehicle back when promised new service Mgr definitely a upgrade A+

Great service. Comfortable waiting area. A few confusing moments when the wrong info for estimate was sent to me...simple mistake...but overall good experience.

Long story short. While in Isle of Palms I experienced an electronic issue on my truck that would not allow the truck to go faster than 5 MPH. It was a concern because I live 900 miles North in upstate NY. It was obvious they made it a priority and treated me like gold in the process. In less than 3 hours they diagnosed, and replaced the faulty component. In addition, they washed, detailed and vacuumed the the floor mats.While distance isnt practice I may still figure away to purchase my future vehicles from Hudson.

Salesman very professional and friendly.The wait average. Environment clean and pleasant.

Employees in the service Dept. are friendly and willing to help.Mr.Austin is friendly and helpful. Everytime I leave my car for service I receive updates by text and it include a contact number of the employee who checked me in.

Danny always make my truck repairs no hassle he is honest and makes sure to keep my trucks in tip top shape. He goes the extra mile for the customers and as a owner of several businesses I am very impressed with his customer service.

I just purchased my Armada at Hudson Nissan about two weeks prior. I was traveling to Charleston when many of the dash warning lights went on and I received a BCI Malfunction message. I finished what I needed to do in Charleston and turned my car on in hopes that the computer would have reset itself. It had not reset so I drove to Hudson Nissan and went to the service department without an appointment. The manager came out and greeted me and took my car right away. In a short amount of time I was advised of the steps they had taken and was on my way. I thought I would have to spend a lot more effort and time to deal with the problem, but it was that easy and my car has not had the problem again a week later.

Conducted 30K mile service on 2019 Murano. Made appointment same day. An arrival, was given time estimate for service. Work was completed exactly as estimated, including car wash.

Very professional. Enjoyed the customer waiting area. And they did not rush through my repair. I appreciate their thoroughness.

My experience at Hudson Nissan was amazing. I went in due to my car radiator and transmission had problems. Austin was my advisor he smelt my car burning from the engine he immediately when i pulled in. He took my information and got me situated and i left he gave me all information and his contact number to reach him. As days went by he made sure to check in with me and he kept me updated on changes as well as letting me know all the problems that was wrong with the car. I recieved very great service from him he was respectful and patient with me he made sure to keep me in the loop of everything that was going on with the warranty company and everything else i needed to know. I highly recommend Nissan for my services and i definitely will be back again when i need more work done on my vehicle i higly appreciate the service i was given thanks!!!

Great professional staff and Danny takes great care of me and my truck! A+++

The ppl at Hudson Nisson are always professional and kind. It is about the only place I would go and wait on my car. The prices are not that bad either..! If you are buying a car, this is your dealership.!

Dalton was the best service advisor I’ve had since I’ve been getting my car serviced at Nissan. I appreciated his professionalism, patience and expertise. Thanks Dalton!

I have been coming to this Nissan dealership and repair shop for over 10 years and the service has been exceptional the whole time. The customer lounge is very comfortable! Thanks much.

Jerry Hawkins and Chris Kemp of Charleston Nissan blew my expectations out of the water! Car service does not come more professional. Great job guys, my car has never felt better on the road, all done in a timely manner and at a great price. These guys are the reason I will return for service - thanks Jerry and Chris

The service representative that helped me was very informative and professional. He was able to answer all my questions and gave me great service.

Was greeted promptly, service was completed under the time which was told to me.

Gret service as usual. Prolem found and fixed.

Customer service keep me updated on the progress of my car while I was there. Also pointed out other things that I will have to get done on my next trip along with recall work.

Jim Bancone is extremely accommodating. I am in with my company car (Enterprise Fleet) approximately every 4-6 weeks for service due to the amount I drive. I have been dealing with Jim for over a year. If I call and Jim is off, I will wait until another day. Jim is an asset to Hudson Nissan. Thanks Jim.

First of all, Dalton was amazing. He was very attentive and engaged in the entire process of diagnosing the issue, ordering the proper parts and scheduling a time for repair. A true professional. I definitely recommend Hudson Nissan and I will use their shop again.

They were great, very prompt and professional! Figured out what was wrong with my car within 30 minutes and replaced my breaks and gear shift and had be put the door all in under 4 hours.

A video of the auto I own which explains all the details! It’s something new, which I think is a good idea to see pics of what the mechanic observes about your auto! Very detailed and informative!

Very professional, customer focus. Feels good to go there everytime. They break down everything that will be charged.

They were very busy, so it took awhile, but the waiting area was nice with snacks and television provided. Service agent (Jim Bancone) kept us posted on progress and was very nice and professional.

Brought my new truck back to have running boards installed. Jerry was very polite and efficient. They provided me with a loaner and called when my truck was ready. The running boards look great.

Service was over the top. They really take pride in making sure customers are satisfied.

Great place

No appointment but still very fast. Very impressed with their concerns for my vehicle. Highly recommend

One of the tires on my 2018 Nissan Rogue Sport went flat, so I inflated it and drove to Hudson Nissan of Charleston SC. While fixing the leak, the service team found that the tires sensor was disconnected. They were able to reattach the sensor, saving me around two hundred dollars.Hudson Nissans service and professionalism is outstanding.

Danny and team handled my appointment in a very professional manner - and fixed the problem !

I had my A/C checked since the weather is getting to be very HOT and fluids checked / oil changed, Danny takes very good care of me all the time and ROCKS at what he does! He deserves a award 🥇

We were greeted by Macello as soon as we arrived in the service area, he then guided us to the customer lounge and made sure we were comfortable. The service was fast and reasonably priced.

I was pleasantly surprised to get a day of appt on a Friday for an oil change. I was greeted immediately upon arrival. Josh checked me in for my oil change & asked if I wanted to get the recommended tire rotation done. I agreed. A complimentary car wash & front vacuum was offered, to which I also agreed. He was kind enough to explain this would probably add an additional 20mins to my wait time. He showed me to the lounge, offering up starbucks coffee or fountain coke products. There was also a snack station. Multiple bottles of hand sanitizer were available for use. HGTV was playing on the TV, & well...who doesnt love the property bros!?! The lounge wasnt crowded, allowed appropriate distancing, & was quite comfortable. The restrooms were clean and much appreciated! I overheard staff offering to find a phone charger for a customer. Everyone seemed to have their own staff contact person, making it feel as if YOU are #1 priority! Josh came back with a receipt/estimate of my service cost for me to sign before they began. I was told to expect a 2 hr wait & total time was pretty accurate. They have a text system that keeps you up to date on your vehicle progress. A text link included my certified technician sending a video of my car explaining my vehicle inspection passed, as it should being new. A had a painless experience & applaud the service department for a phenomenal job in customer service! You guys have exceeded my expectations. Keep up the good work & I look forward to my next visit.

Drain old brake fluid & refill. Excellent service. Everyone was helpful & knowledgeable.

Every thing was great. The staff was super nice and very professional. They took the time to to go over everything after the service

Jim was very professional and get me informed.Solved my issue quickly.

It took 2 wks before my SUV was fixed and it had that sweaty mechanic smell when I picked it up, also my keyless remote was broken. Other than that my SUV is fixed.

Timely and professional. I love the video from the technician and the customer service from the service rep

I’ve owned several Nissan’s over the years and have dealt with Hudson Nissan for more than 11 years (N. Charleston dealership). This time I dropped it off using the (Friday) night Dropbox requesting an oil change and wanted to use my 15% military discount. Well, they texted me as usual to let me know that the car was complete around 10:30 Saturday morning. On the Dropbox envelope, I only requested an oil change but upon arrival, I was informed that my total was almost $90. I asked the price of an oil change, it is $48.45. Advisor then said they also did a tire rotation which was not requested nor approved by me. He did add on the military discount but only gave 10% instead of the advertised 15%. This visit left me disappointed because they usually communicate everything before they do it. Good thing I had the money available.

Outstanding customer service, vehicle maintenance. Best service I have ever received, if you need anything, Jerry Hawkins is the one to see.