Best car buying experience I ever had! I highly recommend this dealership to buy a car. They communicated what I should expected during my purchase and what I need to do to ensure everything goes smoothly. Mrs Z in the finance department hands down one of the best at what she does for them. Jason, Andy and Caleb were the sales rep team that gave me exactly what I was looking for, which was a great experience buying my Kia Carnival. By the way I drove 3 hrs from Charlotte to Charleston because not only did they have the best price but they were straightforward with the information and I can’t say that about the other dealerships I contacted during this purchase.

After being given the run around at another Kia location for weeks, we were tired, frustrated and feeling very defeated. Were so glad things worked out the way they did - we found Tripp, Andy and Kia Country. From start to finish it only took a couple of hours and was the smoothest car purchase Ive experienced. They were honest, humble and laid back and truly value your business. Tripp - thank you for being not only a pleasure but a joy to work with. You legit care about your customers and not just the numbers. You will win our business time and time again. We wont hesitate to refer everyone we know to you!

Nice people that give you great service 👍. Clean comfortable waiting room with snacks. They even washed my car after servicing it. They took the time to check ✔️ if anything was still under warranty & it was. They honored the warraned part on my 2012.

This was my second visit to this dealership. I walked out the first time in less than a minute. The salesman laughed in my face when I asked about a radio ad. This time was no better. Both times, I bought cars elsewhere where I was treated with respect. Theres really something wrong with this place. Dont go there!

Kia of Charleston took great care of me. I had my car serviced recently and everyone was so helpful and the entire process was fast. Tim was very hospitable. Big thanks to the crew. The best place for kia servicing in Charleston.

Very nice people, went in for a tire change they got me in right away, however when the kid took my car for a test drive he left the parking lot too fast and I heard my front end slam on the ground, also left dirty finger prints on my fender and rim.

This dealership sold me a faulty car. My car has already had two recalls on it and it has not even been a full year. It takes about 3 weeks to 4 weeks to get your car in for any kind of service. If you ask an employee for any form of help, they always have an excuse on why they can’t help you out. If I ask to speak to someone who would know the answer, they say they are busy or are out of office. This dealership only wants to take your money and does not care about you, your safety, or your time. Please do yourself a favor and get your car elsewhere.

Im rarely inclined to write a review on Google, but I had such a good experience today with Kia that I felt compelled to do just that! Ive been going to this dealership for routine maintenance since I got my car about three or four years ago. Ive rarely had a less-than-perfect experience, and in the one occasion that an error was made (during a tire rotation, my hubcaps were put on in a way that blocked the air valve), I got quick and very apologetic service to correct it.Usually Im helped by a lovely gentleman whose name I cant remember at the moment, but today I was assisted by AJ, who juggling answering phones and helping customers like it was as easy as taking a Sunday stroll. All the while, he was kind, engaging, and personable. He clearly explained the services I was getting, the cost, etc. The amazing service Ive received at Kia Country is the reason I keep coming back, and I hope you take care of your wonderful service staff members as well as they take care of your customers.

Quick story:I switched from Stokes Kia because they couldnt schedule my work and it was too difficult to call and reach a live person. Was I glad!Kia Country was excellent and I highly recommend!

Excellent experience buying my car! I have since sent several family members including my teen niece. Thank you!

This had to be the best car buying experience I’ve had! From the moment we came, we were well taken care of by Norm. We never once felt pressured to buy our new car, but instead felt that he was really just trying to get us the best deal that worked for us, regardless of how much time it took him! I really feel like Norm and Adam bent over backwards to make sure our car buying experience was an amazing one! Left with our amazing brand new car, and feeling like we got a great deal. Thank you guys so much!

Five stars tell it all. Great place to do business.

My experience buying a car from start to finish was GREAT! My car salesperson was Mr. Frank Classen. Frank was welcoming, professional, knowledgeable, helpful, compassionate, and more than anything he was trustworthy. Frank made my car buying experience simple and transparent which was much appreciated. I rank Frank a 10 out of 10 and I rank Kia Country 10 out of 10 for their great customer service. Frank is Top Notch!

Traveled all the way from Virginia to purchase our new ride. The whole experience was outstanding!! We have never been to a dealership with such great hospitality. Andy and Tony were especially great! They answered all of our questions no hassle or pressure from start to finish made our purchase very easy. The team gave us a fair trade-in for our vehicle and financing was a breeze. We would recommend Kia Country Of Charleston to anyone wanting to purchase a car. If we purchase another car in the future would be worth the drive from Virginia again. Thanks again. Bill & Denise

Terrible service on our family car. Our window washing fluid pump needed to be replaced and we had an ABS (antilock break system) light that kept coming on in our dash. We took our van in to have the pump replaced and they took a look at our sensor to determine why the light was coming on. They replaced the pump and the sensor and sent us on our way. When we were leaving the parking lot the wheel felt like it was going to fall off. We pulled in and told the service team what was happening. It turns out when they replaced the sensor, they broke the hub- the thing is, they knew they broke the hub, but nobody told us. After much arguing and a total of five hours in their waiting area they finally came up with a loaner car to take home while they awaited a new hub. When the car was fixed the service manager called and I decided in order to make it right I told them they could fill the tank and detail the car. I was told, “no problem.” When returning to pick up my car the gas tank had been filled but the car had not been detailed. Poor service all around. They had the opportunity to make it right, and they did not.

We bought a nice pre-owned vehicle at Kia today. Our salesman Cody was top notch! He was knowledgeable, straightforward, listened careful to a litany of questions, and answered every one! Wow, what a fantastic car buying experience from start to finish. Couldnt have been better. Thank you!

After so many bad experiences with several car dealerships this dealership was a pleasant change. There was no pressure and everyone was so very nice. I bought my car the same day and I love it! Thanks Andy and Bill for everything!

The manager of your repair area went out of his way to make us comfortable and got what we needed done in a timely manner. Please thank them for my daughter and I.

ELIJAH AND ZOLA ARE GREAT!!!!! They went above and beyond to seal the deal. We had a small error in numbers, but after a few conversations everything worked out. Im in my dream car and couldnt be happier. To save the best for last Adam the sales manager made me drive off one happy customer. Not only am I in my dream car, but Adam gave me swag gear to match. Thanks Kia Country of Charleston and your awesome team!!!!

Went to have car serviced due to a recall. AJ (gentleman who initiated paperwork) was EXTREMELY courteous and made the wait time very pleasant. He consistently updated me on the service being done and the length of the wait time. Which wound up being less than anticipated. I was very pleased with the service and would definitely return for future service/maintenance. AJ Kia did the right thing in hiring you.

Quiet, clean, professional, and friendly dealership. A good place to purchase an excellent vehicle! 👍🎼😉

We called to get our Sorrento passenger door repaired. This is where the baby sits and our concern was in the case of a wreck the first responders would not be able to get the baby out. The service manager refused to help us get it fixed saying the were no avaliable openings until a month away. I understand they are busy but this a 30 minute job. We took our suv to Stokes Kia in Goose Creek they were also busy but worked us in and fixed our vehicle In thirty minutes.Thank you Josh and the service department at Stokes Kia. This is where we are going to purchase and service our cars from now on.

KIA Country of Charleston is the dealership to which I take our Borrego for any required maintenance over & above oil changes, rotating & balancing the tires, & 4 wheel alignment (I have lifetime wheel alignment at another facility) or those times I require sick vehicle services. I consider KIA Country of Charleston as our Borregos ER & hospital. Their Service Department Staff, both Administrative & Mechanic, are top notch professionals. Ones assessment of the visit leaves one with that Ill be back sensibility.

I went here for headlight lamp change and the service was amazing. Aj Matthews was great he made sure he explained everything and he was extremely nice. The service was super fast.. I would highly recommend going here.

Outstanding customer service. Every person I dealt with went above and beyond to get me into my dream Kia. They went out of their way to secure a vehicle from another dealership with the exact specs that I wanted. Best dealership experience ever! Shoutout to Tim Leray for turning me into a Kia fan for life!

As great of a car buying and service experience as one can get. The whole team is incredibly friendly and as accommodating as possible when scheduling service. Plus you can’t beat the warranty & free oil changes, and KIA is a way better value than other manufacturers. Fair warning, the service department stays very, very busy so plan on booking a week or so out. Once you’re there the wait isn’t long. I usually wait around 30 min for an oil change & tire rotation. Highly recommend!

We visited service department to get A/C checked before summer heats up. Good customer service.

No pressure. Easy transaction. Norm was great.

When I totaled my 2020 Optima EX, I headed right back to Kia for a new car. Justin is terrific ... friendly, knowledgeable, professional and most important, patient. i quickly narrowed my options to the new K5. Justin explained the features of each trim level. i picked up my 2021 K5 EX with the premium package two days ago. it’s gorgeous, very comfortable and the ride is oh, so smooth. I financed with Kia Motors. The process was quick and Zola made it easy.With so many new features, Justine scheduled a new car tutorial.Another great experience at Kia Country!

We needed an extra key made and it was ready very quickly.

Id like to preface this with saying I had a great overall experience at Kia Country. Zola and Jimmy made my time there pleasant and the staff treated me with respect. Every phone call and physical interaction was a joy and I got timely replies to all my questions. They were open for negotiation and I ultimately got the price I wanted on my trade-in and purchase of a new vehicle. I should stress, again, that I am pleased with my overall experience here.Ive shopped at many dealerships, but online through email and in person. And my only reservation with this dealership was that they are the least transparent auto sales experience over ever had (finance office was stellar, it is the sales department I am referring to). While, again, they are incredibly nice, as a consumer I value transparency above all. Every quote and price negotiation was presented with the tried and true monthly payment break-down grids. I specifically asked for price breakdown quote in writing/print (car invoice price, car add ons, doc fees, tax, etc) but was denied every time. Which was never an issue when working with other local dealerships. One particular salesman would not even commit to putting the Out The Door price in writing and would continue to refer me to the monthly-payment-grids. The lack of transparency made me nervous about any add-ons or fees that I would normally have been able physically point-out and negotiate.If youre okay with being in the dark about 100% of what youre paying for - or you like to keep it simple - then please disregard the above. But if you, like me, like to see what youre actually paying for - you may not be 100% comfortable.

Tim was THE BEST. The whole process was quick & easy. I would refer family and friends here and to Tim if they are looking for a new car.

I bought a new/gently used KIA from a local organization famous for moving cars off the lot. Unfortunately, I learned from another driver that the back break lights were out. I was horrified and scared and called the original seller, who quickly got me off the phone by telling me to call the dealer.What a great move!AJ, a very fine, kind and professional service executive took my call. He listened patiently and reassured me that my problem was now his problem and that all my issues would be addressed. He was fabulous! This situation was really unnerving, but with AJ at the helm, it was resolved quickly, professionally, and with compassion.KIA -- you are blessed to have him representing you. I highly recommend him and the KIA team for car purchase and repair.Thank you!

Purchased a vehicle a few months ago. Love my new car! Zola was great! Normally when you purchase a vehicle over the next few days you get a follow up call. Never got a call, and I was promised a tour of the service center just in case I wanted to get maintenance work there, however I never got that.

Agreed to dealers numbers over text message, and gave credit card number for $500 deposit, and even sent in all docs (license, registration & insurance). I even filled out credit application. Dealer texted hour later saying they have someone willing to pay more and sold to someone else. STAY AWAY

My wifes car had a recall that needed to be taken care of and I had the BEST customer service from AJ. AJ is a true professional. He created a positive atmosphere out of this experience and I will always be back to this location for future services. Thank you AJ.

Just bought a 2021 Kia Telluride from these folks. The process was very fluid and extremely well handled by Frank Classen. And with all the new bells and whistles they add to cars these days I’m glad that Andy Bittner was there to explain it all. Now I’m all set and ready to cruise in this baby. Thank you Kia Country for what you do.**UPDATE 09/30/21**As expected, a couple of issues and things needed a little tweaking after I bought this vehicle. Mainly, my seatbelt stopped retracting so as you could imagine, this was a pretty emergent issue that needed to be fixed ASAP. I went to a KIA off of goose creek blvd (WHICH YOU SHOULD NEVER DO!!) and they could care less. They wouldn’t even take a look at the issue.So I called KIA COUNTRY OF CHARLESTON and as expected, they made an hour of room to fix this extremely important safety feature on my vehicle. I don’t do a lot of reviews.. only when it matters and believe me when I say.. KIA COUNTRY possibly saved my life by taking the time to go fix this for me. Thank you Kia Country. You’re my first choice from now on.

Well located and good services.

None of the cars were clean on the lot, the car salesmen made me and my girlfriend very uncomfortable, would not recommend.

Great, Friendly service. Good folks.

Weve purchased 6 vehicles with Kia Country. Elijah Tucker is wonderful to work with and along with Steve Applebaum, have made the experience a pleasure.

We had a great experience with Kia Country and Bill Dockendorf as our sales person. He was great and explained everything to our satisfaction. Never pushed us to make a decision but provided the information we needed to make a smart buying decision. Very happy with our experience.

Justin Bimonte is a real asset for you guys. He worked with me to make my purchase of a new Kia to come true. I’m so happy to have had a real experience at a car dealership and to have a new Kia thanks to Justin

My husband and I were looking for a reliable second vehicle. The folks at Kia couldn’t have been more helpful in getting us in a vehicle within our budget. We highly recommend. Many thanks to Adam Richey for all his help.

Justin Bimonte is the man. Go in there and see him for a new car. Got any questions and Colby can answer them or on line. Just bought my wife a 2019 Kia Optima and Matt in the finance department took good care of us. The process from test drive to leaving with the car was about two hours which isnt bad at all.

Over the past 50+ years I have bought more than a dozen new cars and several used ones. Frank Classen at Kia Country of Charleston made this the most pleasant experience I ever had in buying a new car. Great salesman.

My car buying experience was great! Tim was friendly, knowledgeable, and went above and beyond to ensure all the entire process went smoothly. I bought a 2018 Kia Optima and could not be happier. Tim is so committed to his customers that he even came in on his day off to make sure everything was perfect when I picked up my car. Thank you Tim and the Kia Country staff!

They were very helpful, I didn’t buy a car but I went to get a qoute and they were very quick and helpful!

Kia Country always does a great job caring for our Kia Sedona! Service manager Mitch, Tim, and all of the staff are professional, skilled, and courteous in providing top notch service! Even the staff providing the car wash/vacuum care a out doing their jobs right!👍👌

Thank you Eric in service for your help. Peace of mind is priceless, you gave that to me this morning. All service departments should have an ERIC.

Just purchased a 2021 Kia Sportage from Kia Country in Charleston SC. Our Sales person was Frank Classen. He is a fantastic Sales person. He was very patient with my wanting to view other models. Once I settled on the Kia Sportage, he explained every aspect and feature of the vehicle. A great shopping experience. Our internet contact, Kelly assisted in making us comfortable with choosing Kia Country as our dealer. Lastly, our finance Representative, Zola explained all of our costs but also benefits. 5 stars to Kia Country

The team at Kia Country of Charleston is amazing. Every time I have been there whether its for service or to buy from them or sell to them they have always been very up front and honest. If you are looking for a vehicle please go see them ask for Justin Bimonte the guy is awesome.

I will never go anywhere else. Top notch and over the TOP service department. Very Personable - you will be treated as a valued customer. I promise!

Everytime I go here I always have a wonderful experience. The manager of the shop is AMAZING!!! They also cleaned the inside of my car last time. Saved me a trip. Thanks Kia!

Great service and low prices BEST OIL CHANGE IN TOWN

Frank was awesome!!! As always excellent customer service. Kia Country is the best.

Very helpful and courteous staff .

So my salesman is Tony and Tony worked on my deal for a good bit and they pulled it off I drove off the lot with a brand new 2021 Kia k5 gt and I couldn’t be happier so if you ever need a car go see my guy Tony

Great service! Left with 2 cars :)

My car had been stolen so I came to look for a used car within my budget. They were very helpful. Not pushy at all. Very professional staff. Great inventory. Very fair pricing.I ended up leasing a new Forte. Im very happy. You cant beat Kias warranty and Kia Countrys service department is top notch!Ask for Tim LeRay in Sales and tell him Dawn sent you!

Mr. Frank Classen was great! Found a great car at a good price. If youre looking for a car you should definitely check them out.

Im going to start out and say that the reason Im rating this dealership three stars is because their service department is not large enough to support the number of cars that theyve sold. I recently had multiple warning lights going off on my car. It took 10 days to get an appointment, and that is standard wait time for any service there. A part had to be ordered and I couldnt schedule the installation appointment for another 10 days after it arrived. Ive had warning lights going off in my car now for weeks now. This is an unacceptable situation, Kia Country must stop selling so many cars until they can expand their service department and support the cars theyve already sold.The people in the service department are really nice, they know their stuff, they go out of their way to help you; Its just that it takes so darn long to get an appointment.8/2021 update: Still taking 3 WEEKS to get a service appointment, TOTALLY unacceptable.

Worst service after the sale Ive ever seen. 4 weeks to schedule an oil change. Then I order a part from the part dept. The part comes in and I schedule a day to have the part put on a week in advance. When I get there this AM Im not even in the system. How they have the amount of good reviews is beyond me

Excellent customer service.really are wonderful and courteous to their customers. Very professional and concern about your need

Norm was friendly and helpful. Not enough inventory to look at.

Service was good and Bill was a awesome sales guy

Thoroughly check your car under different lighting if possible before leaving, even if its brand new. Especially if they transferred from another dealership.

Parts and Service department have really nice professionals working there. I have been very happy the handful of times I have been there.

Wife wanted a larger new SUV to replace our 2016 GMC Terrain to accommodate our growing family and searched several automotive rankings to find the Mazda CX-9 and Kia Telluride were both at the top of all lists. I looked into both and we agreed (a rarity) the Telluride was our choice. Called Kia of Charleston at 751 on Tuesday night.Frank Classen answered immediately and explained the fastest process to get set up with financing after we both concluded this model is scarce and doesn’t stay on the lot long enough to wait around for. After completing the online 2 minute Kia credit prequalified app on their website as he walked me through, he met me Wednesday on his DAY OFF to show me the exact model we had our eye on and took me out for an extended test drive while demonstrating all features and allowing me to ask questions.He was extremely personable and never once pushy or abrupt with his personal time, and once we agreed on the vehicle I asked him to get the deal started and I would return the next day to pick up the car with down payment in hand.I picked up my wife and children from our home yesterday afternoon and told them to get in the truck and we showed up at the dealership to a detailed and gas filled new vehicle, complete with red bow atop to surprise my wife. We had a very brief wait for our Finance Manager Zola to load up all the documents, and all in all the process took less than an hour. As a former car salesman right out of college, I can say with certainty her integrity and transparency was something I’ve never experienced. We got a great rate through Kia directly, lowered our monthly payment, and an extensive service plan that covers services, brakes, tires, complementary weekly washes etc for a fraction of what I’ve seen for “extended warranties.” She was very concise answering all questions and extremely competent and honest.All in all an incredible experience beginning to end from a vehicle manufacturer I would’ve never considered purchasing from until this week. The Telluride is an incredible vehicle, packed with amenities and comfort; quiet and powerful with a ton of active safety features that make me feel much better about with my wife and children driving in Charleston traffic.You’d be foolish to not consider this dealership, small and nothing fancy as it is, when purchasing your next vehicle.

Salesman Frank C. was very knowledgeable about the vehicles. Also very friendly and took his time to explain features.

Service dept very polite, keep you inform what they are doing.

This was a very pleasant experience. No pressure sales.

Great efficient, easy and honest experience! Justin Bimonte was fun to work with and helped us find exactly what we wanted!

DisappointedWent to get an AC diagnosis paid $200, they told me I needed a new AC compressor which would be $800 total, took it to get repaired by another shop. Found out its actually an electrical problem. Went back to Kia and they told me they couldnt do anything regarding the misdiagnosis.

Great customer service from check-in, to oil change & muli-point inspection, and my Soul looked like new after a good cleaning 👏👏👏

Great service and information. Elijah Tucker best salesperson.

Love the Kia and the post sales support was excellent!

If I could give this a 10 star I would in a heartbeat. This was our first time EVER purchasing a car so quickly and have such an amazing experience from start to finish. Our salesman, Cole, was great and so was the finance guy. We weren’t expecting to leave the lot with a car but we did. God is an awesome God. I HIGHLY recommend Kia Country on Savannah Hwy, ask for Cody when you go in. I promise, you will NOT regret it.Kia Country, Cole needs a raise as well as finance !!!!

Great service, fair price, delivered 100 miles away!! What more can you ask for from a car dealership?

First time purchasing my own vehicle and these guys made it an enjoyable and easy experience from the online inquiry to placing the keys in my hand. Specifically Colby and Elijah Tucker. Will definitely be back when it’s time to upgrade!!!

Great experience at Kia with Justin. I will be refering all my friends and family to justin

I had a great experience with Kia Country of Charleston. Frank Classen and Mike Brand were easy to work with, kind, made themselves available, and answered all of my questions. I visited many dealerships in the area and felt most comfortable with Kia. Will definitely recommend to my friends.

The car but experience was a breeze but since then the service and warranty process has been nothing but a nightmare. I’ve called multiple times and left messages. The service department can’t seem to help me. The finance manager can’t be bother to call me back. We are looking to trade in early 2021 and this will not be where I purchase from.Edit to the follow up reply.That’s funny because I have been calling Ms Zola since Wednesday of last week. I have left messages for her at the dealership,texted the number provided on the website and messaged thru Facebook. I have yet to speak with her in person. Or even thru a message so no my warranty isn’t confusing or complex because no one has even been able to inform me of the terms of said warranty. She also has not been able to speak to me about purchasing a new vehicle or warranty because again. She has not replied to my calls and messages. Very simply all I needed to know was what if any warranty did my car have because unfortunately the service department was unable to see that information. What should have been a very simple question and answer has turned I to a run around with no answers. Very simply I have learned my lesson with your dealership.

Always very friendly service and no pressure. Ask for Elisha or Tucker.

Excellent place to get a first time car with my son. Justin is fantastic and Steve is the bomb. Ill be back for my sportage soon!!

My experience with the Charleston Kia dealership was a two day process that ended wonderfully. I’m a first time car buyer and Elijah, one of the sales reps, was great. He was knowledgeable and very candid. He didn’t try to sell me something I couldn’t afford. He was very patient and worked with me to find and get a car I really enjoyed. He made my first car buying experience a great one.

I saw a car online that i wanted to come in and test drive. It was a 2016 Dodge Charger that has been on the lot now for 4 months. I sat down with the sales rep after to discuss numbers and payment. I have a solid credit score and a strong income. The sales rep came back an interest in the DOUBLE figures of 11.5 %!!! By far the highest interest rate I have ever heard quoted for a gently used car. This was my first and last experience with this dealership.

Tim is the best! Love bringing my car in for service at Kia Country!

I love Kia Country! Great service with friendly smiles. We will miss them once we move!

No one ever likes going to get their car serviced, but somehow they folks at Kia Country have gotten customer service done so well that I dont mind it. They are fairly quick, keep you informed, and they even cleaned my car! These guys are great on the sales and service sides, and I totally recommend them!

Their service department sucks. Ill go to the Goose Creek location next time.

I had a great experience at Kia with Colby, Elijah, Mike and Adam who all helped me get the family minivan. Thanks guys.

I am close to graduating college, and I have been on the lookout for buying a new car. Since I’m not buying right now, when my boyfriend and I arrived, we told the salesman (Tony Washington) that we were just looking and didn’t want to waste his time. Tony was very kind and insisted we look at the car I was interested in. He was so knowledgeable about the product! It’s honestly pretty rare for us to go to a dealership and the salesperson know more than we do (we’re totally car guys). All I know is when money is right for me, I will definitely be visiting again and buying from Tony.

I did not get a fair deal at this location. I also received a $1000 higher quote for my trade at another dealership, and a better car better financing. Thank Colby for nothing at all.

Very professional and got us into the vehicle my wife was looking forward. Thanks Tim!

Fast service

Awesome service! In and out in less than an hour.

Justin and Tony work together to get me a great deal on my new Kia stinger. If youre looking for a new or used car I see one of them for a fantastic deal. Very happy with the quality of service

There is no “0” star so I had to settle with the one. My car ran so quite until I took it to Kia Country on Savannah Hwy in Charleston SC. I took it there for my motor to be replace from multiple recalls linking to my 2013 Kia Optima. After hearing the noise I took it back and they say the noise comes from something else but it only runs loud when you press the gas peddle. I wish I could reverse time a choose a different shop. Don’t make the mistake I did.

I recently purchased my second KIA from Elijah Tucker at KIA Country and I couldnt be happier. He listens to your needs and works hard to make sure you are satisfied with your purchase. Elijah is extremely knowledgeable and definitely my go-to person for car buying! Always a pleasure to work with!