In February 2021 we had a pipe burst. Our insurance company, Liberty Mutual, called up Paul Davis and sent them to my house for water damage mitigation. Paul Davis was prompt and courteous at the beginning. Liberty Mutual also used Paul Davis to get an estimate for the repairs. Paul Davis came back with a number nearly 3x less than what my contractor said it would take to fix the house. ($56k vs $147K) Due to the huge discrepancy my insurance contract stated that I could get another, disinterested party, to give an estimate. That company came back with a number less than $4000 from my contractors estimate ($143K). Liberty Mutual requested that Paul Davis do yet another estimate. This time their estimate came back slightly higher than their original, but still about 3x less than what my contractor and 2nd company estimated. After going round and round with Liberty Mutual (They also get 1 star) they sent out another independent company to do an estimate. This company was very close to my contractor and 2nd companys estimate. I was told by a Paul Davis employee that Liberty Mutual put constraints on their bid and thats why it was so low. When I approached Liberty Mutual they denied that happened. In the end, Paul Davis was neither willing to do the work for such an unreasonable estimate THAT THEY GAVE and were not willing to admit to Liberty Mutual what they told me regarding constraints.Im not sure what type of business they are running, but they are certainly on the side of the insurance companies and not the customer. How can a company give such a low ball estimate for repairs and then basically refuse to do the work for the price they quoted? If you need water mitigation, I guess they are OK. If you need someone for an insurance quote...Stay far away.

Great company to work with. Quality restoration service and extremely responsive!

Amazing experience replacing our roof after Derecho!