Great customer service, went above and beyond to explain things to me and fit me in on their tight schedule.

Rosario, is our H&R Tax Analyst- we have used her for the past three (3) years and she has completed our taxes with no problems or resolutions to be taken care of. She always explains everything she does while doing our taxes, and at the end she reviews all actions taken - along with a summary of all tax items and where the figures came from. She has a very excellent background and is up to date on all and new tax changes for the year. Thanks and we will see you again next year.

We have been coming to this H&R Block for a few years now, only because of Liliana- She is Amazing! However, some of the ladies here are so rude and have horrible customer service! They need proper training when answering phones and speaking to people who are essentially paying their bills.If it wasn’t for Liliana we would look for a new tax agent and after todays conversation with the lady on the phone, we might just have to make the change.H&R Block, monitor your calls, and some of your people’s service skills, they are costing you all clients.

We are always impressed with the pleasant, knowledgeable and well trained tax professionals. We appreciate the expedient and professional manner of the entire process and have complete confidence In H&R Block.

Rosario was extremely helpful and very professional. I recommend her to anyone that needs help filing their taxes. I could not have asked for a better experience.

Jo and Sean were very helpful and very informative as well as kind.

The Tax Prep who serviced us was very helpful and hands on. She was also very polite and gave us a comfortable experience.

My tax professional (Beverley Scheider), her service is great.

Quick, easy, peace of mind. ROSARIO is great!

I have been using H&R Block for the last several years, so the familiarity and history are there.

This year taxes is a rollercoaster of emotions and financial hardship for many of us. I am disappointed with the H&R Block in Leander. Shirley was nice at first, but once estimated refund times have long and passed she seems to avoid you once you call for any updates, confuses last names thinking im someone else with attitude. I bet its stressful for them but it is for all of us waiting as well. I only called the office twice after my anticapted date and was told she was not there. I was at the HEB next door and saw her as I walked to my car in the office. 😣 Very unprofessional but the Cedar Park H&R Block was nice enough to let me know what they have heard is going on with delays and Summer refunds that the IRS is trying to meet. Next year I will go to them.

Easy appointment scheduling, drop off documents, fast completion of returns

I come in every year its always done very good all the time.

I have been a client of yalls for at least 10 years and have never ever been turned down for the refund anticipation loan. But I guess how you regard your clients now.

The return was prepared and filed without hiccups and in a timely manner.

Knowledgeable tax preparer, friendly, efficient, affordable

Convenient from previous tax returns on file. Friendly and professional.

Liliana is amazing. Also, the peace of mind guarantee

Lilliana is great to work with, a true professional that is thorough and quick.

Best price on the market, with max refund.

She explained everything so I could understand.

This location and staff are great! We have trusted H&R Block with our taxes for almost 10 yrs and have never dreaded our tax appointments! Always amazing staff. Friendly and Extremely Knowledgeable!We wouldn’t think of trusting anyone else with our tax filing.

Very friendly people. Knowledgeable tax preparer.

Thorough, efficient, clear explanations.

Nothing but exceptional service with Rosario for the past 5 years shes prepared our taxes.

Joanne Lambert was extremely helpful!

The whole process was explained thoroughly and efficiently!

Always done us right and been expedient

Very professional and friendly good people skills

Been with you for more than 35 plus years and the results are always awesome service.

The friendly and professional help I got

I have always used H&R Block. I like this location best of all. The staff and Tax Professionals are very pleasant and I love getting it done and getting on with my day. The facility is always spotless.

With the pandemic and the bad weather Rosario was great and most accommodating at H&R .

Very easy to use and convenient

Called to have an appointment made..they said 12:00 noon came early..another women came in said she had an appointment too..so they cancelled mine..I tried to ask a simple question the tax preparer could barely speak English. So shes wanting to get rid of me so fast she said she would have to charge me to answer my question..

Great service and convenience

Rosario is great we love her! Were so glad we lucked into finding her when we moved to this area a few years ago. She always remembers us and even remembers conversations from the past years, which is nice bc it seems like she genuinely cares. Shes also very clear about everything so you understand the process.

Courteous, professional personnel

Johnny Bridges was great and very knowledgeable about everything he explained to my husband and I. We appreciate the time he took with us and sharing personal stories. It made us feel more comfortable with him and we would highly recommend Johnny!

Good job.

Staff was nice

Competence of Mrs. Wilkerson

My experience was fast Theroux and accurate. She was very kind and informative

We always get good service here. We were concerned when our tax preparer of several years retired, but we loved Rosario. She worked hard on our return and was an excellent communicator.

Patricia Medina at the Cedar Park, Texas office is great. Very helpful, knowledgeable and friendly.

The amount of time from start to finish was quick. My preparer explained everything as she went and made it easy to understand as we moved through the preparation.

Consistent, knowledgeable service

Fast and easy

My person was incredibly kind and helpful. She made me feel comfortable. I am thankful for how hard she worked for me.

So as my fist time doing taxes on my own I was expecting to be able to go in and get the taxes and everything done and have someone that knows what they were doing. but no, not my case at all. I get the the persons desk and she give me the pricing for $139 I think for student and retired. I was okay with that pricing as we are doing my taxes she has to keep asking her manager on how to do some forms and other things. some to find out a hour later that its here first time doing this. I would expect that she would know how to do my forms and everything but no I had that manager to review some of the papers and everything. I found out home much I need to lay and it comes out to be $279 because she faild to tell me some things on the pricing and I ended up walking out 2 and a half hours later because the kept making mistakes

Rosario was our tax preparer and provided us with the outstanding service that we are accustomed to in preparation of our taxes. Great Customer Service.

The rep Rosie that I worked with was so much better than a CPA at an office, worked with me, educated me during the process and really worked to help my wife and I finish our taxes correctly. exceptional service!

It was super easy to do my taxes with Liliana Munoz Orozco. She makes the whole process very smooth.

Outstanding customer service and very knowledgeable on tax return preparation.

Great service

Our tax agent is knowledgeable and gives us good advice of how to do better with our taxes the following year.

Rosario is very knowledgeable and easy to work with. Always a great experience!

Courteous and professional

We just loved Johnny!! He is truly a wonderful person and no doubt a huge asset to H&R Block . We will definitely come back and see Johnny next year God willing.

My H&R Block representative did an awesome jobAnd got me the best return possible. She was very informative and I understood exactly how my tax return was done.

I received a service I expected

Always done my taxes with H & R Blick and I have always received great professional service.

We like and trust our preparer! She seems very knowledgeable.

Liliana was very knowledgable, professional, and above all patient, as I was not the most organized. Her help and positive attitude was awesome!

Did and amazing job every one did everyone was super friendly and kind and extremely helpful just wish for a reason to visit more frequently because I enjoyed the time there I know its an odd statement saying you enjoyed your time at a tax firm but I really had alot of fun and learned while I was there aswell

Rosario was very nice, easy to work with, and knowledgeable. The experience was a good one.

I feel confident in the work that is done on my behalf and secure in the protection H&R Block provides in the event of any errors.

I like Lilianas knowledge of the tax law, her experience preparing taxes, and her personal approach to business.

The amount that h&r block charges for doing it but the lady who did it was very nice professional and educated on what she was doing.

I dont like to give perfect scores but it was a good experience.

Fast and effective, good communication.

Rosie was great to work with and explained the differences in the new tax codes.

Fast, efficient, friendly, excellent customer service and expertise. You are the best!

Its so easy to have you do our taxes and your staff is amazing

It was my first time filing taxes on my own and they were very helpful.

Very easy, friendly and patient talk. It was nice to talk with Rosie.

Very satisfied with tax preparer. Very helpful and thorough.

It was fast and simple. Everything was much easier than i thought.

H&R Block gives me the piece of mind other tax services cannot deliver!

Why offer an in person appt if the business will not do them?? Spouse made an apt and was offered in person but with the social distancing (fine, no prob bob we understand the current situation, we;ve been clients for YRS.) he shows up and was told they dont do in person appts. waste of time and gas!! Does the drop off option. hasnt heard from anyone in over two weeks. calls to get an update, his taxes still not done because the rep in charge of them hasnt even touched them! 2 WEEKS! For something that takes less than 30 mins! Ridiculous. Lack of communication!

SHE DID A GREAT JOB AND WAS VERY INFORMATIVE

Because of how professional Rosario is.

Good service. tax expert was very helpful.

Rosario was very professinal and helpful.

Mrs. Wilkerson is very knowledgeable and helpful

I like the atmosphere and how well they explain everything.

Fast, professional and friendly .

Ive returned to H&R block every year for a long time now and Johnny did a great job. Thanks.

Good for the last two years.

LiLiana is very knowledgeable and advises me what is in my best interest.

I was very happy with my experience at H & R.

I feel confident my taxes were prepared correctly

Came in with the expectation that I wouldnt be charged but have the money taken out when the money from my taxes came in but that was not the case and was told I couldnt even have my info back till I paid the fee. How retarded is that, and they cant tell me if my info was destroyed or not without coming in first. I will never set foot in one of the bs artists office again.

Rosario is awesome!! Great customer service!

Scheduling was easy and my Tax Professional was available.

It was easy to file and the associate made sure it was correct

Great help and with multiple years.

Rosario not only completed my taxes, she spent extra time to educate me on how to manage taxes for this year under new regulations. She was patient with me and thorough!

They did my taxes quickly.

It was very quick and the H&R block rep was very helpful and thorough