I had a great customer experience with Josh and Lance. Everything was explained smoothly with no pressure or hassle. Definitely will recommend Hendrick Kia to my friends and family!

KIA has great selection of new cars. Love the STINGER. Monochrome Grey is Amazing. Think found next vehicle

Ivy Johnson is absolutely amazing! If I could give more than 5 stars I would. She is with you every step of the way, she doesnt rush you or push any extras onto like some have done to me in the past. Ivy doesnt just treat you like another customer she treats you like family. Overall I would highly recommend Hendrick Kia of Cary to anyone looking for amazing service and amazing cars!

I worked with Alvin Elrod during Covid --- he took great care of me and made sure we found a solution that worked for our family. It was challenging due to inventory and Covid pricing, but Alvin made sure we found something we were really happy with. Id recommend anyone work with him!

I can’t recommend this place more, Remington and Greg are amazing. They were so patient with us and up front about finding us something that was going to make sense for everyone involved and still giving us the best deal. They are so knowledgeable and down to earth and never once gave you that “pushy salesman” vibe. Truly interested in helping you make a smart purchase.

Upon moving to Raleigh, I had to come into a dealer for my Kia Optima to get some warranty work taken care of. I had taken extreme care of my vehicle and was worried of leaving it at a brand new (to me) dealership but Jason Dibble was phenomenal. He’s the only tech I’ve ever experienced that provided me with updates along the way so that I had no worry of the vehicles status and safe travels. All work was completed in a fast and satisfactory manner and most importantly, my vehicle was clean! Jason is a great tech at Hendrick. I’ll be back for more service.

I bought a used car from this dealer two weeks ago. I had been searching for months and felt this dealer had a good deal. Jasmine was great to work with! She took the time to answer all our questions and when we had a small issue with the car after bringing it home, she was very responsive and helpful in working the details out to get it fixed! Brought it back to service, the problem was fixed, and everyone was very helpful. Will definitely keep this dealership in mind when were ready to purchase again.

I had the most wonderful experience with the Hendrick Service Department. Specifically the customer service offered by Scott Tielemans was outstanding. A special thanks to Mickey for going above and beyond to find the perfect vehicle for my tight budget. And lastly thanks again Luke for your hard work and flexibility… it is greatly appreciated. I will definitely recommend this team!

Scott and Dory from service were courteous and responsive. They recognized a need for a specialized diagnostic and coordinated with Peter from the appropriate department to determine the best way to approach the issue. All three spoke and determined they would need my vehicle longer than initially expected and had a loaner vehicle ready when I arrived. I was kept informed throughout the process and was given the final diagnosis as well as future plans to remedy the issue. Although all three are incredibly busy, they all were very courteous, patient, and took the time to listen and do what they could to serve me. Thank you!!

Ivy Johnson is literally everything youve ever wanted in a client advisor at a car dealership. Shes patient, knowledgeable, super detailed, super responsive, a good communicator, and kind. We unfortunately couldnt proceed with our sale at the moment but plan to in the future, and Ivy will be the first person that well call. She is a delight. Go and buy a car from her!

Ivy Johnson was a phenomenal sales person! She is the first person that has ever made the car buying experience pleasurable in almost 40 years of buying cars! We highly recommend Ivy and Hendrick Kia in Cary to meet your vehicle needs.

My car is the pitfall of my wallet as I always have issues and am constantly being messed about by “professionals” who aren’t honest. I can say through lots of trial and error in finding a safe place to bring my car, Hendricks Kia of Cary is the real deal. Will was his name I believe, and he was outstandingly helpful and knowledgeable! Great team!

Ivy was AMAZING 🤩She was an excellent communicator, and very responsive to us when we had questions. She went above and beyond to ensure we had a positive buying experience. Will definitely be back to do business with Hendrick Kia again!Everyone was fantastic to work with!

Great service this past week! Dory and Scott were able to squeeze me in for an oil change. I enjoy coming back for the quality work and quick service. Thanks again!

I really dont like having to buy a car. I cringe at the thought. In my many experiences they always have gone poorly. Before I spoke with anyone at Kendrick Kia I passed a judgement on them based on my past experiences with Car Dealerships in the past. Let me be clear I have never done business with any Hendrick car dealership before this experience. From the beginning to the end, hands down the greatest experience in my life with buying a car. I mean from the top to bottom I felt comfortable and taken care of. I didnt feel like I was getting harassed or taken for a fool. None of the negatives from my previous experiences existed. Hendrick Kia of Carys entire Staff have shown me that not all car dealerships are the same. I will be back on my next purchase and I will come to this same location. Thank you Hendrick Kia of Cary for your hospitality and overall just phenomenal experience!!

I came to Hendrick Kia to look at a specific car. I have never purchased a car before, but Hendrick made it super easy for me. Remington was very friendly and not pushy at all. He went out of his way to make sure my mom and I had a great car buying experience. Even when my car was taking a little while to get detailed, he sat with me and my mom and chatted. I would definitely buy from this place again! I love my orange car :)

Service Department Review: I think the staff moral has changed and unfortunately not for the better. They are not as attentive as they used to be when it comes to providing excellent customer service. The last few times I dropped my car off for service I left disappointed. The attention to detail is non-existent. Example: No Hellos, No how is your day, no courtesy car wash, not even an offer to drive my car to the front... (I had to search for my car this afternoon) When I purchased two cars from this dealership two years ago the service was excellent! They even had me watch a video on which the President of Hendricks thrives off great customer service. Well, unfortunately the service department has dropped the ball on this target area. Its like saying you are a 5 Star Restaurant but serving your food on paper plates. This 1 star review is for the service department... not the Tech(s) that works on the cars (because both cars have operated fine so far after being serviced) but the Service Department front desk staff is the reasons for this low review. Hopefully this will be addressed so that you can truly say and advertise that your customer service is top notch in ALL your departments. From the time a customer drop off their car(s) to the time the drive off the lot they deserve great customer care.

I was provided with exceptional customer service throughout the process of recall & warranty work completed by Kia Hendrick. Brent was excellent at walking me through the process at the beginning and he & Scott (service manager) kept me regularly informed with progress updates. What I feared was going to be a hassle, turned out to be a very smooth, straightforward process with no surprises. Thanks for the great work and for being so easy to work with

Paolo at Kia, Hendrick Cary is probably a big reason why Im on my third vehicle from this dealership. Paolo has always made the process easy and smooth, from seeing/test driving to paperwork and delivery, as well as being there should I need anything post-purchase. This last transaction was so simple. I was in a new vehicle within a couple of hours.

Service Manager, Scott Tielemans, gave outstanding customer service when my Kia Sportage was in the shop for recall and maintenance work. He gave me the attention and information I needed and he took personal responsibility when issues arose. Most importantly, he was positive, decisive, and true to his promises. I would say he is a great example for others who deal directly with customers.The facilities are pleasant and attractive. The shuttle service is very helpful and on time.Since my service was for recall and maintenance work, there was no actual “problem” that was fixed. As far as I can tell, the shop did a good job.

We consider Jim Kildow a five star salesman and an outstanding representative of Hendrick Kia of Cary. We have purchased multiple vehicles from Jim and appreciate his low-key approach, down to earth attitude, and high level of integrity. We will absolutely recommend him to any of our friends who may be interested in purchasing a vehicle - and hell be the first one we contact when it comes time for us to look for another Kia.

I definitely recommend this dealership Ive actually purchased my last vehicle from here as well as upgraded to this currently beauty. 2021 Kia K5 GT Line. The person that has helped us in both occasions is Troy Smith, very respectful to our request and always made sure that we left with the vehicle we wanted.

The only reason I come back to this place is because of a technician. Jason Dibble has been servicing my cars for years and the soul purpose of me remaining a Hendrick customers. Even before having a sorrento he worked on my Pontiac G6 back when this was a GM building. His attention to detail has always been a key factor on why I return. Its great to know I feel like I have a personal technician when I know he provides the same great service to other familys.

If there was an option for 10 stars I would give them 11! If you had any doubt in your mind please just listen to my review. I drove over 9 hours to come to this dealership not only because they had the best price, but because they had the absolute best customer service. I never once felt like I was annoying them by asking 100000 questions. I first worked with Brian who was so kind and patient. I never felt pushed in any way to make a quick purchase like I have felt from other dealerships. When we arrived Saturday morning the vehicle was even better than what I was expecting. Josh helped us on site with the test drive and any further questions we had. He was very knowledgeable and incredibly friendly. He also was not pushy in any way. I lastly worked with Jayme in finance and he was great as well. He made sure to go over ever detail with me so that I felt comfortable and knew everything I needed to know before leaving. I’m telling you this dealership is the place to go and these people are the ones you want to work with! I am confident that my next purchase will be here no matter how far I have to drive.

Hands down the best car buying experience I’ve had. Remington was absolutely amazing, friendly, and great to work with. I didn’t feel pressured in any way. They worked with me in every way possible to get me what I wanted. If you’re looking for a used car go see Remington at Hendrick’s used car lot. You won’t be disappointed.

Scott Tielemans was my advisor this morning and did a wonderful job! My service was done in less than an hour and a half, and my vehicle was returned cleaner than when I dropped it off! Scott always takes care of his customers and does a wonderful job each time. Highly recommend him for any service needs on your Kia!!

I own a Hyundai Tuscon but they took great care of me at Hendrick Kia! I appreciate their quick and courteous help - Scott was super fast in getting it in and my estimate ready. The tech, William Garrison, did a fantastic job and my car is running smoothly. I’ll be back to Hendrick Kia of Cary!

This is by far the worst experience I have had with a dealership. I’ve had it in before for engine recall checks and no one knew where my car was for an entire day (was told I would be without for half a day and couldn’t get ahold of anyone) and now my car has something covered under an extended warranty and they can’t see my car until Sept 30. It is not running and I am shocked the only solution is to wait for them to be able to see it (over a month with no car?). Don’t waste your money on a KIA. I won’t ever again.

My experience was great! I dropped off my car at the service center and received text message updates and email about additional services. I like the on line process on accepting or declining additional work. My service manager was efficient and friendly. Left with a smile! Thank you Scott Tielman for coordinating and providing me with great customer satisfaction. See you next time service is required!

Ivy was super helpful in our Telluride Kia purchase from build to buy and even after to make sure we had all we needed! She was super patient and walked me through all the tools our new car was equipped with! The car we ordered vs what came in had extras we didn’t order and they made it right by not up charging us. Definitely would recommend Ivy and Hendrick Kia!

My husband and I traded my Lexus in for a Pearl White with Light Gray interior 2021 Kia Sorento SX this past Tuesday and I couldnt be happier. We had previously went to a Kia dealership close by and made an appointment to look a blue Sorento that same day, but I just couldnt shake the feeling that it wasnt the SUV for me. My coworker recommended Hendrick Kia of Cary and Im so thankful she did.I browsed online and came across the Sorento I ended up purchasing. I texted and emailed with Madeline and she got the ball rolling.Long story short, I canceled my appointment with the other dealership that day and test drove the white Sorento on my lunch break. Jim Kildow made the process easy and took care of me. We ended up coming back after work to finish the paperwork. I believe his name is Matt, the gentleman who did our paperwork, was a hoot and made us laugh the whole time.They all made us feel like family while we were there and I highly recommend Hendrick Kia to everyone. Never have I received a personal email and phone call AFTER purchasing a vehicle - they do here. These folks care!! Ask for Jim Kildow!!

Needed a quick oil change and Scott was kind enough to put me on the schedule the day we were leaving town. Thanks for all you help Scott! You rock!!

Remington was very knowledgeable about vehicles in stock and easy to work with and answered all our questions. We felt very comfortable. It was a quick and easy process, which we appreciated!

Had a great experience for my 5k mile service. Scott Tielemans got me taken care of quickly and painlessly! Highly recommend !

Absolutely stellar experience here. Despite demand being such that Hendrick could put people through the ringer for a new Telluride, they did not do so at all. Madeline made all the ordering and pre-delivery updates a total breeze, and Micky delivered on an efficient and informative walk through my new car. Great team, couldn’t recommend the Hendrick family and Hendrick Kia more.Did I mention all the other Kia dealers in the area are pulling at least $4k over MSRP and utilizing sneaky tactics to try to get you on site? Don’t fall for it. Just get your Kia here.

Many thanks to Dorrie and Scott at the Hendricks Kia service department in Cary NC! I developed serious engine trouble with my Kia Sorrento while vacationing in the area, and had my car towed in to be fixed. They were fast, courteous, and responsive to my needs as an out of state customer…and I got my car back in good running order in record time!!

Im a huge fan of service and Todd met my expectations! From the initial phone call to the 2hr drive to retrieve the vehicle he made sure everything was in line, quick and efficient. Hes well deserving of the awards that I noticed in his office during my visit. In addition, Matthew added the final touch and continued with the service received. He warmly welcomed my family to the Kia family and was attentive to my antsy 4yr old. They both were! I can honestly say that Im happy with the decision. Thank you gentlemen.

From the minute I walked in the door I was made to feel right at home by Scott Tielemans. He was courteous, professional, and fun. Yes I love a man with a sense of humor especially when he works with the public and has to deal with so many personalities( I used to work retail- I know). I just want to say thank you Scott for making my first experience with Hendrick Kia a truly pleasurable one. I will be back thanks to Scott!

This is my second Kia in one month. Ask for Mickey in sales. He is awesome. Goes out of his way for the customer. The new car sales manager, Mitch was awesome too. They are very friendly and treat you like family.

Such a smooth experience from beginning to end. Initial enquiries were responded to clearly and with understanding. A lot of the details were covered by phone and the personal meeting was friendly, helpful and enlightning. Awesome is an overused word but in this case it is extremely accurate.

I leased a new vehicle for my son from Hendrick Kia of Cary. Jim Kildow was our salesperson. I just want to stop and recognize Jim for the great service and support he gave my son and I. We have been talking with Jim over the last couple of months and yesterday, we completed the purchase. Jim is very professional, courteous and personable. He found the exact car we were looking for, gave me a fair price and had us in and out in under 2 hrs from start to finish. THANK YOU Jim for taking care of us, we really are lucky to work with you. Merry Xmas!

Many thanks to Will. Will showed me that my issue was not a big deal. He was courteous and professional the whole time speaking to me. If you go to the service department ask for Will, you will get an honest evaluation of your problem. Again, many thanks Will.

Bought a New Forte for my daughter, Troy Smith was my salesman. He spent his time with us and went over everything with my 16 old daughter. He made her feel like she was the one buying the car and took the time to set up her phone and go over all safety features with her. She truly felt the experience was about her. Lance in Finance even included her while doing paperwork and made her feel part of it. Truly the Hendrick Kia team does an amazing job!! Thank you all!!

Great experience! Great customer service! Remington was a pleasure to work with! It was a very smooth process.

We had an amazing experience buying our new car with Ivy at Hendrick Kia of Cary. We asked for a very “tough-to-get” car and she was able to find us one in 4days. She made the process super easy and was very helpful all throughout. Originally we had ordered one which would’ve had us wait for a little bit.The car that Ivy found us has everything we wanted and more. We actually like it even better than what we had ordered initially. She definitely understood quickly what we were truly looking for and went the extra mile. The car was priced very fair especially amongst other dealerships that would up-charge for this specific car.

I’ve had a rough couple of weeks trying to trade my suv in for something a little bit bigger and more space. Hendricks Kia of Cary was my last stop!! Randy was very helpful and made my transition as easy as it was going to get!! Thanks for all his hard work and dedication (coming in on his day off) to ensure I was satisfied!! I recommend them not only because they went above and beyond to get me into my new vehicle but everyone was friendly and seemed to care!! Thanks again!!!

The whole team at Hendrick Kia of Cary is wonderful, but Id like togive a shout out to IVY JOHNSON. This is the second car I have purchased with Ivy and although there is another dealership one mile from my home, I went out of my way to make this purchase today just to work with Ivy. She is the consummate professional...she is calm, patient, LISTENS to our needs and provides services over and above the job requirements. She GENUINELY cares about each and every customer, as if they are family to her! I highly recommend Hendrick Kia and Ivy Johnson!!

Scott tielemans is THE MAN! He honestly is the only one I trust to service my vehicle. My dad even stars he is the number one advisor in the market area and if he trusts Scott, I do as well! Thank you Scott for all you do! HEART YOU!

Awesome dealing with Frank as a salesman and Greg in finance

I had a great purchase experience with Hendrick Kia! I would highly recommend Ivy Johnson and the team at Hendrick if you are in the market for a new car!

Great experience with Jim Kildow and Hendrick Kia. Jim found us exactly the car we wanted and got us out the door in under two hours. It was the best car buying experience we have ever had!!! I’ve already recommended Jim Kildow and Hendrick to a couple of people and I would not hesitate to purchase another vehicle from them in the future. Thank you again. We love our Kia!!!

Jared from parts department and Scott from service have been so amazing and understanding!! I can not thank them enough for helping me and just being so kind!! I got myself into a bind in New York.. lost my keys, parked illegally, car impounded, tow truck driver damage my car. Nobody from a dozen Kia dealership from Jersey to New York were willing to work with me but Jared went above and beyond to get me a key made!! Even though Scott was juggling 20 things he still managed to get me into service ASAP because I didn’t feel comfortable with my daughter driving the car with something wrong with the tire!! Thank you both for the incredible customer service!! I really don’t know what I would have done had they not jumped in to help me!!!

Service was great. All questions answered. Outstanding in every way!Wayne Skaggs

Scott Tielemans is the best! He takes very good care of me and my Optima service is always quick and efficient.

Working with Josh and the team at Hendrick as very positive and easier than expected. Josh took the initiative to bring out 4 cars/small SUVs we were looking at across 4 different manufacturers and models and put them side by side for comparison and test drives. There was no need for us to go elsewhere and we were able to make a decision in 1 afternoon. Very nicely done. Josh Bateman was truly a one-stop-shop for us.

Thank you Josh Bateman for helping me decide on my new Toyota Highlander!I gave you a list of “wants” and you NAILED IT!Also I would like to thank you for the respect shown during the buying process. I visited another dealer (Apex Ford) and the salesperson seemed to think a woman couldn’t make decisions without her husband’s approval, I LEFT!!What class you have Josh!Sincerely,Chellie

Very nice salesman said that apparently there are no Telurides for sale or to test drive. You basically order one and put down a deposit, they come to the showroom in about 6 months and then you decide to purchase or not. Not even one to test-drive. Buy sight unseen. Strange times ....

Excellent service; very comfortable waiting area; knowledgeable and courteous service managers: Scott and Dory.

Scott Tielemans and Will gave excellent customer service and take care of my car as if they were their own! I cant recommend Hendrick Kia of Cary enough ! ❤️

Remmy @ Hendrick Kia Preowned helped me find the perfect Acadia... Took time, and wasnt pushy at all. Overall satisfied with my purchase and his customer service!

Everyone was helpful and polite. No one tried to sell me anything I did not need. The waiting area was comfortable and spotless, not some grimy backroom. My car was done when they said it would be and there were no surprises. The service tech was very knowledgeable, informative and friendly. I would recommend everyone to ask for Robin - he was very good. My car runs great now!

Excellent upkeep on my 2012 Kia Soul by service team. William Garrison always does excellent work and exhibits great customer service.

Josh Bateman was amazing and Greg was a huge help as well right from the start. Josh knew we were on a time crunch and made everything happen in a very reasonable amount of time. This is our 2nd time shopping with Hendrick Kia, but first time with the preowned side. Both experiences were stellar and we know we will be back.

I have leased 4 cars from Hendrick Kia of Cary. Ivy Johnson is the main reason I keep going back. Ivy is amazing! She is kind, respectful and professional. She always listens to what I need and want. Then, she goes above and beyond to find the perfect car and deal for me. If you work with Ivy, she will be there for whatever you need throughout the end of your lease. She will send you yearly birthday wishes and check in with you during routine maintenance visits. With my most recent purchase, Ivy found the new Kia Niro I wanted for the same payments and deposit I had for my previous lease. Ivy did all the beginning paperwork virtually. The visit to the dealership was easy and efficient. Ivy even personally delivered my new car to my home! I highly recommend Ivy and Hendrick Kia of Cary!

I brought my daughters kia in to get it checked out and make sure it was up to date on maintenance. The tech by the name of William discussed proper kia maintenance items and when to do them. He was very thorough and kind. He really wanted to make sure I fully understood and that I had no concerns before I left.

Great staff - been going there for over 8 years.Scott Tielemans is direct, to the point, and always does the right thing. He is my go to guy when I need service on the cars! Never will steer you wrong!

We had a great experience working with Ivy at Hendricks Kia in Cary. We waited for the vehicle of our choice and Ivy was honest about how long it would take and the options we had. She kept us informed of time lines and expectations. When we finally picked up the vehicle, she shared in our excitement and walked us through the final steps. She is a great person to work with and would highly recommend purchasing a vehicle through her.

Great experience with the service department. The technician will did a great job.

Buying a vehicle from this dealership was the best experience I have had buying a vehicle. Kironde was very polite, not pushy, and wanted to make sure we were getting a vehicle we wanted. The dealership also worked with me very well in regards to my trade-in vehicle. I will highly consider looking at this dealership or other Hendrick dealerships in the area for my future vehicle needs.

Extremely knowledgeable and helpful staff. John, my technician, was beyond nice. He went out of his way to assist and help with my needs.Thanks Guys!

Jason has been taking care of my car for years! Always honest with what I need and always does a great job.

We bought a 2022 Carnival from Ivy Johnson at Hendrick. We had to order the vehicle in advance and Ivy was responsive, knowledgeable, and courteous throughout the process. When the vehicle arrived, the purchasing process was easy and quick. We would highly recommend Ivy and Hendrick!

I purchased my first Kia Forte in December 2020, my salesperson Alvin was great and so was Jayme in the Business Office. In February 2021 that car was totaled in a car accident. So I purchased a second Kia Forte in March and I dealt with Alvin and Jayme again. The main issue with Kia is that I had Gap insurance, and they never received the check that Kia issued to them, and no one at Kia is acknowledging my phone calls and text messages to get this resolved. So after 3 months I am still having to make 2 car payments.

Had an excellent experience at this dealership! Jim Kildow and Madeline were super helpful and easy to get along with! Came home with a 2021 Kia Sorento in the exact trim and color we wanted. The car has been great in the past 4 months! Gone are the days of pushy salesmen. Would consider this dealership over any other Kia dealership based on how helpful, honest, and open they were to help us. Other dealerships wanted to sell us what they had, Hendrick went out of their way to make sure we got the car we wanted. Will be recommending to friends and family who are interested in a Kia or a preowned vehicle.Thanks again Jim and Madeline!- Chris and Jamie

Very good, highly efficient service. Ample waiting area. Overall a positive experience with the service department.

Ivy Johnson is the go to salesperson to make your car buying experience an A+. She is super responsive and is helpful at every step of the way. I don’t think I would buy another car in the Triangle area from anyone else.

So impressed with Kia of Cary. I can always count on William to give me excellent service and solid advice on the upkeep of my car. The prices are fair and the experience is always easy – I usually dread having work done on my car.

Hendrick Kia of Cary did an awesome job with my new Sorento purchase. We had to drive 2 hours to get there but it was worth the trip. Everyone was very pleasant and helpful through the whole process. We drove away with a great deal and I will drive 2 hours next time I need a car.

The service team at Kia is phenomenal. I highly recommend Hendrick Kia of Cary.

Bought this beauty in Nov 2015, and have taken her back for her oil changes, tires rotated, and annual inspections. They are always polite, professional, and keep bottled water available for those waiting. They have Wi-Fi and TV in the waiting area as well. Restrooms have been clean when Ive used them.

I have purchased 2 vehicles over the years with Paulo Morales. He has always gone above and beyond with both purchases. He treats you like family instead of just another number and listens to your needs to help you find the vehicle you are looking for. Even after my purchases I have been able to contact him for assistance with things and he is more than happy to help with quick replies and resolution. I wouldnt shop anywhere else due to the positive experiences I have had with Paulo and this dealership. Thank you!!

My family and I had a great experience at this dealership, specially with the salesman, Robin Turner. We were in the market for a used Jeep Grand Cherokee with low miles and had done our homework on the price. Robin treated us with the utmost respect and courteousness. He was extremely professional and not pushy at all. He presented us with various options and was willing to work with us on the price. Robin was very prompt in getting back to us when we had questions and made this a very pleasant experience for us. I will highly recommend Robin and Hendrick Kia of Cary.

Hendrick of Kia in Cary is an absolutely amazing dealership with clean facilities, fantastic amenities, and phenomenal service. Every time I take my Telluride there I know that I am going to be taken care of and that my car is in exceptionally capable hands. They always communicate what they are doing to my vehicle, why they are doing it, when it will be done so I know what I am getting. I must make exceptional note of the lane manager Scott Tielemans, he’s and an exceptional man who’s friendly, knowledgeable, and always makes sure my time at Hendrick of Kia is well spent. He always answers any questions I have and makes me feel like a friend rather than just another number on a spreadsheet. Overall if you’re looking for a great dealership for service, Hendrick of Kia in Cary is your one stop shop!

Would highly recommend going somewhere else if you want your car back within a week. Great if you dont rely on having a car I suppose.

Josh Bateman was our salesman and he worked with us to get a great used car. It went quickly and smoothly and I feel like we bought a car that will last. Process was quick and everyone was knowledgable and respectful. I will buy another car from them again.

Best pricing, best practices, quality pre owned vehicles like this 2016 Toyota 4 Runner sold 03/10/2021. Go see Robin Turner Hendrick KIA and pre owned

When I purchased a new 2021 Telluride at Hendrick Kia of Cary, Paulo was so helpful and thorough. We had to order the vehicle from the plant. He walked me through all the options and always kept in touch. Once the car arrived, Paulo got me all set up with everything I needed!! He has continued to follow up and reiterates he’s available for any questions! Thank you!!!

I just wanted to sat thank you to Scott Tielemans and the whole Kia service team at Hendricks Kia of Cary. I had waited a bit to long for some important service on my vehicle and Scott really helped me break it down to get the essentials caught up without breaking the bank. Thanks Scott and team for helping me keep this baby on the road for another 100,000 miles!

Ive known Jasmine from here for a really long time and she has really great customer service skills!

Jim Kildow provided excellent customer service and made purchasing a new vehicle as fast and painless as possible!

Everyone at Hendrick Kia were super helpful during the building process of our telluride. Jim Kildow was amazing in ensuring we got our vehicle as soon as possible and talked me through all the features of the car.

Hendrick Kia takes the time to make sure their customers are taken care of and satisfied. Greg and the Hendrick Team will make sure that you receive the best care and get what you want and need, without the the extra hoops and hurdles! Hendrick makes it easy to take care of whatever purchase & maintenance needs you may have both in and out of their lot.

Sales staff and office workers are awesome. Just had our first experience with the repair department and Im not supper impressed. Had an appointment for an oil change. Was told it would take an hour and it ended up taking 3. Other then that we like kia. I hope our next oil change goes better.

Will was great! Awesome service and very quick! Thank you!

READ THIS as it would give you an idea of what you might experience if you decided to take your car to Hendrick KIAs service department.Another reason not to buy KIA cars. Not only almost every model has to go back to dealership for recall, but the dealership service is at the lowest quality. I took vehicle for a recall to be done. At the time of picking up the vehicle- which was after a week- we noticed that the AC doesnt work any more. We took the vehicle back to dealership; service department to be told that the AC compressor gave up.What youll experience & the feeling youll get at the service department is that Oh! you bought a KIA, jokes on you. Professional service departments would inspect the vehicle at the time of arrival & disclose issues if any with the customer. Not at KIA service department.We delivered the car to them for oil pan recall which required removing the AC compressor to get the job done. Yet, service manager literally said how do we know if the AC did work in the first place after I mentioned that I drove the car myself & AC was working with no problems. Which made me feel being accused of lying.Luckily, she wasnt the highest position at that location. So, we reached out to Tommy the executive manager hoping that he would make it right for their customers. Unfortunately, that wasnt the case. Tommy simply shut our last hope off by saying we only guarantee the job we do As if he meant we dont care about what breaks in the process.If you have no other choice but to go there to get a recall done for instance -which you shouldnt do- make sure to have extra money on the side as you probably going to get stuck with broken parts that youll have to fix at your own expense. Simply, because no manager at Hendrick KIA will try to make it right!

Incredible service & communication from Ivy Johnson to get my new 2022 Telluride from order to delivery. Highly recommend!

Pretty okay. When we got there they didnt have any of the vehicles they said they had online. Id recommend maybe calling ahead of time.

I had a great experience at Kia of Cary. I had a synthetic oil change and tune up. My Cadenza rides absolutely amazing!!!

We had such a great experience at Hendrick Kia of Cary. Ivy Johnson was our sales rep and it was so nice working with her. She definitely made our car buying experience THE BEST ever! She was so efficient, so thorough, so honest, and so caring. She knew we were in a time crunch and she just got things done in record time. We really appreciate it! If you are in the market for a Kia or you want excellent service, we definitely recommend Ivy Johnson at Hendrick Kia of Cary. Trust me you will not be disappointed. Thanks again, Ivy!!

Went there for factory recalls, then had to get a few maintenance items for 100,000 miles. The service tech found $200 off in coupons without me having to ask. This place is way better than the Dodge dealership in customer service.