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Car Computer Exchange
481 James Jackson Ave, Cary, NC 27513, United States
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Car Computer Exchange

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Cr
Review №1

Received the proper part for my 2005 Jeep Wrangler. The ECM fixed the issue and my Jeep is back on the road. Easy to follow instructions and return label for Core was included for easy return.

Gr
Review №2

Bought a replacement computer from them. Worked perfectly. They made sure that they were sending a computer that had been thoroughly tested and was 100 percent in working order! Great company. Would recommend them.

Ja
Review №3

Ordered a computer for my jeep on Wednesday Sep 22nd. FAQ’s on their website state orders ship in 48 hrs. My order did not ship so I called and was told they did t have one and I could wait an additional 2 weeks or mail mine to them and wait 2 weeks. Asked to cancel order but have yet to receive my $715 refund. Ordered from flashmasters and shipped same day and received two days later. Don’t order from here or call and see if they actually have what they are selling before parting with your money unless you don’t mind waiting indefinitely for your refund.

Mi
Review №4

Car Computer exchange supplied a new car computer for my 2006 Jeep Wrangler within the specified time. They provided the latest operating system and the new computer installed as easily as they described, and it corrected the problem. I was caught off guard by the need to return my original computer, or pay and additional fee, but they provided a pre-paid shipping label and packaging, and I had no real reason to keep it.

pa
Review №5

Very good deal....Did what they said they would do. it worked out great.

Tr
Review №6

They got all the right information from me, before they programmed the computer for my truck. Made sure it was a Perfect match. And a no troublesome installation. Worked out well, and has a Life time warranty on the computer as long as a own the truck.

Jo
Review №7

No complaints with the products or service got my replacement PCM in the mail quickly and it worked perfectly. Will absolutely use Car Computer Exchange next time I need to replace programmed electronics.

la
Review №8

Bought a PCM for a dodge caravan 2005 everything went. as stated. Installed and returned old one. Would not hesitate to buy from them again

Ga
Review №9

I purchased a pcm from them. Received it installed it and not programmed right. Been trying to contact them for over a week with no response and one time hung up on. Sent email and no response. Not a company I would recommend

Ch
Review №10

Great experience! Quality computers, quality work! If youre vehicle needs a computer these folks are great! Lifetime warranty on your their computers. Very reasonably priced! I will continue using these folks! Well worth a call!

Mi
Review №11

Service was excellent, fast shipping and part quality. Would recommend to others.

Ca
Review №12

I bought an engine control module from Car Computer Exchange. When it was installed, there were several indications it was not programmed correctly. On the dash the battery light had come on (battery is fine) and the temperature gauge did not work at all. The problem with the car was overheating. The ECM did not turn on the cooling fans when needed. Changed several other parts in the cooling system to no avail. Sent an email to Car Computer Exchange support and got no answer. Tried calling and was hung up on after they said the call volume was too high and no one was available. Tried again the next day and got hung up on again. Three strikes and youre out. I bought another ECM from Flagship One. When it was installed the ECM worked perfectly. The battery light is off, the temperature gauge is working, the cooling fans are working properly, the service engine soon light is now off with no codes. 22 and 44 are been the codes. I gave Flagship One a five star rating and CCE a one star. The car is still overheating which may be from overheating too many times while the ECM from CCE was installed. Looks like head gasket is now the problem and Im looking at replacing the long block. The only thing CCE could do for me now is refund my money. Nice to see the CCE is paying attention to this review but it seems useless to me to try emailing to them at this point.

Ti
Review №13

Great experience. They made good on their lifetime warranty on a Jeep computer I bought from them over 2 years ago. Took about a week to get it back but working great again. Thanks and I will use again in the future and recommend to others.

Sa
Review №14

Ordered an ECM 7/2. Not shipped over a week later, no updates sent via email. No response to email I sent. Long hold times and limited hours. Called, waited on hold, was told the first unit they pulled didnt pass inspection and it would be another 2-5 business days to pull and test another. 7/26 still no shipping info. Cancelled order. They did do that quickly and efficiently, with no explanation or apology. Would not use again. It appears all these discount refurbished car computer sellers are a joke. Im having a terrible time with Flagship One as well. If it seems too good to be true, it is.

Ko
Review №15

Shipping was slower that stated on their website but not unreasonably so i suppose... otherwise transaction went as expected and the part fixed my issues

Do
Review №16

Very, very poor customer service. I ordered a ECM at a discounted price b/c they said it was in sale. Got a call the next day & was told that Id ordered the gas ECM & not a diesel ECM. But that they had 1 left in stock for 3 xs the cost of the one I ordered. I TRIPPLE checked that I was for a 2003 dodge 5.9 Cummings motor before I put in my first order. Told them to just refund my money. Was told 3-5 business days. Its been 8 days. I checked the website & the same sale was going on with a few hours to buy. It was a scam up get me to order it & then saying Id made a mistake. I knew I hadnt & thats why I just told them to give me my money back. I have tried calling over & over. Get told Ive got to send in a email about a refund & couldnt reach anyone alive. DO NOT DEAL WITH THIS COMPANY.

Re
Review №17

The computer works great and did actually arrive on time. After an arguement with a very disrespecting woman who really did threaten to cancel my order.When the computer arrived, there was paperwork inside explaining the tests needing to be performed for the warranty to be effective. It also advised me that my account would be charged $125.00 if I did not return it and that I would also get a lifetime warranty on my purchase upon receipt of my old computer. After about 6 weeks I had not received anything in the mail or email confirming receipt of the old one or any information about the lifetime warranty. I called their office only to be informed they do not give any proof of the warranty, so there for you have no proof and no rights in court to make them honor the lifetime warranty.Again it did come on time and works great, but no I will not use them again due to their lack of respect for their customers and lack of warranty proof.

le
Review №18

If they allows a zero rating they would get it I used this company to purchase a rebuilt Engine Control Module for a customer. After waiting 5 days to receive it, the unit was defective. The company even confirmed that it was defective. I spoke to a rude woman about a refund and she said she would send it over to billing. That was the last communication I had with this company. I think they see my phone number from caller ID and dont answer. I have an email saying that they will give me a refund, they just never have. They dont answer emails either. I am now disputing it with my credit card and Ive given them over 2 month to issue me a credit in full of $914.95 . Ive also reported them to BBB as well. Im going to keep fighting to get my money back.

Ke
Review №19

PCM was easy to order and received in timely manner. Would us again.

Bo
Review №20

My car computer wasnt communicating with other parts of my car. I ordered a new computer from them by giving them all the information they asked me for. I received a replacement, already programmed computer from them. I followed installation instructions provided by them and it worked perfectly. I sent the old one back in the same box I received the new replacement in. I stuck the supplied return address label on the box and put it in my mailbox. They couldnt make it any easier.

Jo
Review №21

I ordered a PCM for my 2001 Jeep Wrangler. I received the refurbished PCM quickly and installed it according to their directions. It worked perfectly and solved my check engine light and alternator now charges the battery like a champ. What a relief. Thank you guys!

Pe
Review №22

PCM worked perfectly. Didn’t realize, however, til after I’d installed, that I’d need to resetKey code with professional locksmith (additional $150).

Jo
Review №23

Very poor service! Paid $1495 for an ECM, it did not work. The several days, they tried to find one that would and finally sent me one. It did not work either. Had to buy a new one from International (almost $3,000) and returned theirs. Despite the web site saying you could return it in 60 days for their iron clad guarantee they would only return $695 saying that their return policy had a 30% restock fee and a $295 programming fee. This is a scam, the people I talk to on the phone are unwilling to help, and are unwilling to allow me to talk to their billing department (if one even exists). BEWARE BEWARE BEWARE DO NOT WASTE YOUR TIME OR MONEY WITH THEM! Ive already retained a local lawyer in Cary NC and will be filing with the local court.

IN
Review №24

Plug and Play replacement of your ECM. Worked absolutely perfect. People are hanging on to their older cars this place is a great. Shipped quickly. This was on a 02 Grand Cherokee I literally plugged it in turn the key on bulb check worked. Shut it off, car started up and is perfect. Told at least a half and a dozen other garages to try this place with the older cars.

Mo
Review №25

They solved my problem and my car is working perfectly!! ZERO complaints. As long as you give them the CORRECT info they ask for, you should have NO problems! Would highly recommend instead of a dealership!!UPDATE.... Ok the literal DAY I sent this positive review (9/1/21) I get to work and my car wont start and the SAME red light that was on my dash when my PCM first went out is right back on and doing the SAME THING AS BEFORE I REPLACED IT. Its under warranty so Im contacting them today to get this fixed. Moved it to 3 stars until then

Ja
Review №26

Ordered a computer and forgot to mention something so I called them up and talked in person with them. Very east to get ahold of people there and very helpful with what I needed. Very friendly and knowledgeable

M.
Review №27

The pcu for my Jeep Cherokee was delivered as promised a few days after I gave them the required information. Installed in place of the one to be replaced and my Jeep started as promised. Plug and play as promised. Would not hesitate to use this company.

je
Review №28

A much more pleasant and cost effective alternative than going to the dealership and paying those outrageous dealership prices. The ECM arrived and worked as described. A most pleasant experience.

Ra
Review №29

This company is the absolute best at what they do. Great customer service, shipping, price and all around experience dealing with them! They deliver exactly what they promise and stand behind their products and craftsmanship with a lifetime warranty. If I had to find something negative it could only be that they should follow up with their customers letting them know that their lifetime warranty was activated! I would highly recommend Car Computer Exchange for any and all of your Automotive Computer Equipment!Great Job Guys!Thanks from a very satisfied customer!

Ni
Review №30

Do not buy! Sent defective unit shut my car down in the middle of the road!!! No power at all. Will not respond to multiple emails.

Be
Review №31

Great price. Great instructions. Great product.Very happy with the decision to purchase from these folks.

Ty
Review №32

As in most scam companies, it was insanely easy to place my order. For that, they get a star. However, they didnt email me to tell me they didnt have stock, I had to call them a week after my order to find out. When I asked them when theyd have stock, they wouldnt give me a date. Every time I called, the girl sounded like I was the single last person on this earth that she wanted to talk to. When I canceled, there was no trying to win business or apology they literally said ok. I called a few days later to see when my PCM would be refunded (since they charged me instantly) and they said 7-10 business days. They were rude, didnt communicate delays, are taking too long to give my money back, and I would simply rather try to find a different company and be without a vehicle than use them.

Bo
Review №33

Service is always fast and exact. I have never received a car computer that didnt work as they promised. I will certainly use them on future projects.

Lo
Review №34

Called with questions on an ecm. Woman was short and rude. Wouldn’t let me finish my sentences and was not helpful at all. Just rude and certainly made it so I would never call them again

Ro
Review №35

Took over 6 weeks to get my computer. They never called or emailed me. All contact initiated by me. No return emails. Very unprofessional. Computer works great!

Ch
Review №36

I bought a ECM.. engine control moduleWas half (1/2) the price of ORileys & came fully programed.

De
Review №37

I have nothing but great things to say. The people and service was awesome. Great personality and awesome to talk with. They really know there stuff, very professional. You wont be dissapointed.

Jo
Review №38

DO NOT USE THIS COMPANY. I have been dealing with an engine control computer with this company since June 17th. Today is September 14th and I still do not have a functioning computer. I have sent multiple emails and I call several times a day. I receive only canned email responses and no one answers the phone at their company. I have left multiple voice mails and no calls back. I STILL DO NOT HAVE MY COMPUTER. I will be disputing the credit card charge. The worst customer service and business practices I have ever experienced.

Or
Review №39

Initially the communication was a tad poor, then things began to go well. The guy I spoke to was friendly and informative. Buying a PCM from these guys saved me a ton of money, plus they offer a lifetime warranty! I would definitely recommend this company as well as use them in the future.

Ro
Review №40

The Car Computer came in excellent shape. I installed it per instructions. I needed to get the computer synced to the car and a new key synced to the computer. The cost of the resyncing and new keys was $180.00. Total cost was under $500.00. Well worth the price as a dealership or shop would have been over $1000.00. I have a 2006 Mercury Mountaineer with a A/C issue,Many other owners had compressors, clutches, switches replaced with no fix. The Computer exchange fixed the problem. No need for any other parts.Thank you,Bob....

fr
Review №41

On on time with the product at work and with the good warranty and with the mail back everything was wonderful really appreciate your work

Li
Review №42

Ordered a computer. They called a few days after I placed order and requested more money before they would ship it. Paid the extra money and was told it would be shipped that day. It did not ship until a week later when I had to call in multiple times. Computer came and it is defective. Had to call for a week to get in contact with them. Finally did get in touch and I have to pay the shipping to return that one so they can send me a new one or pay to ship it back and maybe get a refund? The lady was extremely rude and told me to just keep the computer and they will keep the money. Horrible customer service, horrible company. I would recommend looking elsewhere

Bo
Review №43

Had to replace the computer in my 1999 truck. These guys had the computer and programed it so it was a plug and play experience. I highly recommend using their services. Oh and yes I had it in 2 days too!

Cr
Review №44

Ordered from this business a long time ago and reported them to the local BBB. Part we ordered turned out not to be the issue. Site has a return policy, but they never helped and we were stuck with what we ordered. Sad to say there are still in business.

Jo
Review №45

I have 1998 ford f150, that was running ruff. Took it to ford dealer for repairs. They told me that it needed aA engine computer and ford does not make that part any more. I went on internet and found this car computer exchange, they were wonderful. Had the part in 2 days took it to ford dealer, they installed itAnd I drove the truck home. Would recommend this company..

Ju
Review №46

If you like giving your money away this is the place to go. Order Pmc and when I went to have it installed. It wasnt programmed or flashed as they state they are, you could tell it had been sitting on the self a while with the dust and cobwebs. And I called and told them the problem I returned it. I knew I was going tohave to pay a restock fee place shipping. What a big surprise when they keep have of what is played for something that was on them and not the consumer. Your better off going to the junk yard yourself and buying a can of black spray paint because thats all they do.

P
Review №47

Long story short, BEWARE, DO NOT USE! They operate under Diesel ECM Exchange and Imperial Auto Service, also. They were supposed to repair my ECM but supposedly couldnt, so they sold me one for as much as it cost at the dealer, except it was just an old painted up one that didnt even work. They charged me a core charge that they never mentioned upfront because supposedly my old one was no good, but when I tried to get my old one back, they said they couldnt because I only paid a partial core charge. I ended up returning the piece of junk they sold me and getting one from the dealer. I did get my core back when I returned the one I bought. They were supposed to mail me a check for my refund. By then the writing was on the wall about how that was going to go but I didnt really have any other options. After multiple weeks and phone calls, I finally got a check that was short nearly $1000. They said that amount was deducted for the repair service. Repair what? They did nothing but cost me time and money. This process that was only going to take a couple of days ended up taking about 3 weeks. I got the working ecm from the dealer and had the truck running in 1 day.Total scam. Maybe it works out for some people but save yourself some headaches and just go to a dealer or at least somewhere else.

An
Review №48

BUYER BEWARE! I ordered a repair service from this company, sent the computer in as directed, after waiting several weeks was told my computer was unrepairable and would be sent back, as a result I would be receiving a refund. I spent roughly a month attempting to contact the company to receive my refund both through calls and emails, after numerous attempts they processed a refund for roughly half of what I paid, which is quite a bit more than even the shipping of the computer back and forth would cost. Everytime I would attempt to contact the company I noticed a different phone number to call, as well they are using different company names on my original order and my refund, I strongly do not recommend this company for any kind of services and I strongly believe this is a scamming company or fraudulent company!

Ke
Review №49

ECM working good since I changed it. Took longer than I was told. 3 weeks. Overall I am happy with the product though

Ka
Review №50

Dont use this website unless you want your money stolen. Its been WEEKS and I cant get ahold of anyone about my order when I ask for a refund they send back do you have any questions? Looks like Im down $400 now thanks to this place. Save your money and go literally ANYWHERE else. Would have done 0 stars if I could.Update: has now been over 2 weeks since they offered my refund and I have yet to see anything come back to me. Ive had to message them multiple times and still cant get my refund. Dont get ripped off like I did yall. Go somewhere that actually cares.

Ed
Review №51

Purchased a plug and play pcm from them. Very satisfied with the product.

AD
Review №52

This is a criminal operation...period. They have no intent on delivering anything of quality, neither product or service. I purchased an ECM from them that failed to function immediately, was returned to them and my refund...after 3 months of continual emailing and calling was for less than half of what I paid. I have filed with the Attorney General of North Carolina as it would be in the best interest of the general public that these people are shut down for running a fraudulent company.

J
Review №53

The absolute worst. Destroyed my Jeeps computer. I ordered a replacement computer, gave them all my information, vin, ect. After a few weeks I called and they said that a unit has yet to pass their QC. I had the option of waiting or sending mine in for repairs. After waiting over a month, I did not want to wait any further. I sent mine in. Weeks pass. Called over 30x, no answer. Finally someone picked up the phone and said my repaired unit would be returned within 3 days. Surprisingly, it was. I re-installed, following their directions. It came back in worse disrepair then when I sent it. They said I could send it back and they would try again. For fear of not having it returned, I found someone else to look at it. It is now damaged beyond repair. They only option Ive been given was to send it back. STAY AWAY.Should anyone need JEEP PCM repairs, contact wranglerfix.com. Mark is amazing. Answers calls and messages almost instantly. I purchased a used one off ebay. He repaired and programed it for 1/4 of what I paid Car computer exchange. I sent it off and had it returned in perfected working condition, in less then 2 weeks.

di
Review №54

So far so good .very easy to install.plug and play just like it said.after install fired right up.one happy camper.

Sh
Review №55

A year a go I left a 5 star review however now I am revising it. I own a repair shop and have used them here and there the last 5 years and always had decent service however this week I am not happy with them at all. I had them rebuild a pcm, got it back, installed in customers car and thought it was good. A week later it comes back with all the same codes including an internal pcm fault. I call them up and tell them the code and asked what was done and they inform me that code cant be fixed and I will need a new pcm. When I called the first time and told them what code it had they never said anything about not being able to fix it. The lady on the phone told me they didnt find a problem they just reflashed for $265. I couldve done that myself. After asking for a refund she offered $125 even though I will give a full refund to my customer because thats the right thing to do. I asked for a manager and she said he would call me, now its been 2 days and still no call.

Do
Review №56

Ordered PCM from this place received the correct part within a week and shipping back was easy and paid for by car computer exchange I would recommend this place

Ke
Review №57

I purchased a ecm computer for a toyota rav4. They were more than willing to sell me a computer. I received the computer the car started and ran fine but it didnt shift correctly. I contacted the tech department they said send it back for repairs or exchange. After a couple of weeks I started calling to see when I was getting a computer back. They said there were out and the one I had sent back was not repairable. They had more ordered but it could be weeks. They said they would try to repair my core computer I had sent in. I kept calling daily they said they were shipping my core back It was repaired. I received the computer, it wouldnt even start the car. At this point I started asking for a refund. Dont believe the satisfaction guarantee. You will be charged all types of fees when asking for a refund. You will receive about half of your money back. When the problem wasnt your fault, yes I could have waited weeks and I might have received a working part. I had already been six weeks trying to get a good computer. There communication is really bad no email on status or updates. The only communication was when I would call and you can expect to be put on hold. This has been the worst transaction I have ever had with a company. You can not even talk to anyone in the refunds department. I would not recommend this company to anyone. I sent my computer to a different company, I had it back in a week and it worked fine driving the car daily. This was the same computer that carcomputerexchange had repaired and it wouldnt even start the car. Carcomputerexchange kept about 200 dollars of my refund for doing nothing other than sending me two bad computers. Stay away from this company...

Ti
Review №58

I found the company from a simple google search, seemed as though it would be a good opportunity to save money from the dealership which is their exact intentions.After receiving the unit, calling for anything other than sales don’t bother, tech support is beyond subpar, they left me waiting for a call back for over a week which was ridiculous. So I decided this is more than I want to deal with, so I requested a refund, 14 days after that had received the return I had to call again to ask when to expect my refund. Well a month later, less than half of my “refund” was returned. I understand shipping is not free and I would absorb some of the cost but over half on a $230 ecu, come on Brian (the owner)… I will not use this company of a total of 15 employees of which half are exceptionally rude. I gave them over a months time to get it together and make it right. Today I asked if they will give me a portion of my balance returned, the response was no, and I let them know I’d be writing a bad review, and they told me “to make sure I check my grammar”.Unbelievably unprofessional, poor quality of product, tech support and sales are a joke, this seemed like a great way to save a few dollars not going to the dealership, well lesson learned.

Je
Review №59

Ordered part for my truck for a great price! Shipped and packaged promptly and very well. Excellent service and product, will do business with them again.

iT
Review №60

I received a car computer replacement for my Toyota from them however they put it together wrong so I couldn’t even plug anything into it l. Also the computer board was exposed and brackets were in the wrong place so I told them I would like to return it and get a refund. They told me to use the return shipping label that they provided me. In error, I did not write the tracking number down and they won’t provide it for me so they won’t refund my money. I keep emailing them trying to get the tracking number but they won’t respond to me. I would not do business with this company. Ever.

Da
Review №61

I dont know if this is a problem in this particular industry, but I have been trying to get a rebuilt PCU for my Dodge Durango for 6 weeks now. I first tried a competitor, but after 2 weeks of waiting, they did not have the product and had no idea when they would, I cancelled and refunded the part. I then checked with this company. they said they had 2 in stock and it would be 3 to 5 business days. After a week and not hearing anything, I called and talked to Sebastian who basically told me that the PCUs they tried to rebuild were bad and they had to get more from another supplier. He said it would be a week and to call him then. After 2 weeks and not being able to get a hold of anyone, their answering tree is ALWAYS too busy. I finally talked to the sale dept. the only dept. that answers the phone when they do, they told me the PCU was being programmed and it was slated to be sent out tomorrow and they would send me a tracking email. After 3 days and no email, I called again and was told the exact same thing by a different person in the sales dept. Now 10 days later I still can’t talk to anyone. I cant even talk to anyone about a refund. You have to email their billing dept. and hope they do the right thing. Absolutely horrible service. Do not buy from this company. It is a scam.

Bo
Review №62

I ordered a ECM which they pre programed for me to install. I placed my order on line and then called to verify and was told I should have it 5 to 7 days. At 7 days when I hadn’t heard anything. I was told it would be another week I asked to speak to a manager they said I could leave a message. I did and never heard back.The unit worked fine and was easy to install.I wish they had better customer service.

Ro
Review №63

Its been about 3 to 4 weeks since I installed the pcm I bought from Car Computer Ex. And my 99 Dodge Dakota has not had any problems at all Im very happy with the results.

Bi
Review №64

Sent my ecm in for repair was told 2-3 day turnaround time. After 2 weeks of no communication from them I finally got in contact on a Monday and was told it was shipping back to me on Wednesday. After another week of no phone calls and not recieving my ecm I got in touch after countless phone calls and was told head tech would be in touch. Never recieved a call and had to waste my time calling over and over again to speak to someone. When I did speak to an employee there I was told the computer isnt repairable and I would be recieving a refund. 2 weeks later I got only 118 of my money back. They claim its for diagnostics but its not repaired and for all i know they may not have even looked at it and just said its bad and keep half my money for nothing. DONT WASTE YOUR TIME AND MONEY WITH THIS SHADY PLACE!!!!!!!

ch
Review №65

SENT A COMPUTER IN FOR REPAIR. ADD STATES 2 TO 3 DAY TURN AROUND, THEY HAVE HAD THE COMPUTER FOR IN HAND FOR 10 BUISNESS DAYS. I HAVE A AUTOMOTIVVE BUISNESS AND TRYED THIS COMPANY FOR THE FIRST TIME. AMONG UNANSWERED EMAILS AND PHONE CALLS FINALLY GOT TO A PERSON WHO JUST THROWS A BUNCH OF EXCUSES AT YOU AND PROMISES. FINNALLY HAD ENOUGH AND I AM HAVING UNFIXED COMPUTER SENT BACK TO ME AND IM GUESSING IM GOING TO HAVE TO CANCEL CREDIT CARD PAYMENT BECOUSE I DONT TRUST THEM AT ALL ! WHAT A WAIST OF TIME FOR ME AND MY CUSTOMER. SAD BEWARE !!!!!!!!!!!!!!!

JO
Review №66

Absolutely the worst customer service, communication, and total lack of process. Nothing they said is true. after 3 weeks of not delivering it took them 5 days to refund my order. Lucky and Courtney sounded great initially but had no follow through and failed to call back with order information no less than 7 times. DO NOT USE THE COMPANY!

Sh
Review №67

They programmed new computer for my car and showed how to do it works great.would recommend them

Be
Review №68

Needed computer for PT Cruiser . It was priced fair and came quick as promised.

Be
Review №69

Ordered a computer for my car from this place, preflashed for my VIN. After installing and having an automotive locksmith out to program the fob, abs and traction control lights came on. Called, sent back computer to be reflashed (apparently someone didnt flash it correctly). Took 3 weeks to get back, had to pay a locksmith again. Now the check engine light is on, no abs, and a horrible miss. Called an automotive computer specialist out, and the computer is flashed for the wrong car. Plus, the computer is corrupted and cannot be reflashed. Company dodges calls, and refuses a refund. Been without a running vehicle for almost 2 months now.

Ke
Review №70

They dont know how to fix anything. I sent my ECU to them two months before I eventually got half of my money back. They provided nothing of value to me. They just wasted two months of my time and took over a hundred of my dollars for nothing!. The only thing theyre capable of doing is programming your vin into a working EC U. They do not know how to fix an ECU

Cu
Review №71

These guys were very helpful And patient with helping me find the right computer for my vehicle. They got me back on the road very thankful!!

Ry
Review №72

No professionalism I just got hung up on the whol company as whole is garbage they sent me a broke computer surprisingly they sent a different one i sent back cause we didnt needat all and they wont give me a refund for giving them their unused part back. 320 dollars down the drain that I dont haveOn side note every positive comment on this page is fake by the way

A.
Review №73

Car Computer Exchange provided a rebuilt Engine Control computer for a 2005 Jeep Liberty. It was expected and installed within 3 business days! Very seldom do you receive this great service! Great company and service for a very reasonable price!

Ke
Review №74

I used this company to purchase a rebuilt Engine Control Module for a customer. After waiting 3 weeks instead of 5 days to receive it, the unit was defective. The company even confirmed that it was defective. I spoke to a rude woman about a refund and she said she would send it over to billing. That was the last communication I had with this company. I think they see my phone number from caller ID and dont answer. I have an email saying that they will give me a refund, they just never have. They dont answer emails either. I am now disputing it with my credit card and Ive given them over a month to issue me a credit in full of 308.95. Ive also reported them to BBB as well. Im going to keep fighting to get my money back.

Ly
Review №75

These people are excellent. If you need a computer for your vehicle I highly recommend this company. Prices, service and staff are excellent. They cant be beat on price as far as I know, and I did a lot of research. They even provide pre postage address label so you can send in your old computer for a life time warranty on your new computer. No one else I researched does this. Also, your computer comes already programmed specifically to you individual vehicle. Its bolt in, plug up and go. My installation took 15 minutes.

Ti
Review №76

Needed an ECM for my 2006 Dodge Ram. Plug and play as advertised.Pickup is operating perfectly.

Ch
Review №77

I ordered a already programmed ECM for a 2007 explorer And start it and wham its in wam nothing no communication with ECM available Im available Ive been trying to call these people since Monday 0 response every time I call it says due to high call volume please call back later I have been calling 20 to 25 times A-day no response I would highly recommending using someone else if something changes the next day or 2 I will let you guys know and completely apologize but as of now I am very disappointed

Mi
Review №78

Replaced the computer on my 2000 Dodge RAM Van 3500. Very pleased with the results. Previously the I had a couple of codes that could not be resolved, and I believed were incorrect. Additionally when in Drive the transmission would not select any gear other than 3.With the new computer all these problems have been fixed. All the suspect codes have cleared up and the transmission is now working perfectly again.Couldnt be happier with the results.

W
Review №79

Arrived about a week later than scheduled, but other than that the plug and play computer worked perfectly

Da
Review №80

I sent an electrical part for repair and they returned it Unrepaired and will not return my money. Money back was guaranteed online. Now No one will return my calls.

to
Review №81

Really fast turn around at a great price. Had my ecm repaired van started right up and ran like a champ.only Issue found is iac light keeps coming back on, repaired intake gaskets and new iac valve check light still comes on....other than that perfect. Certainly my go to company for ecm repairs

Er
Review №82

I have been going back and forth with Ashley about getting my refund for 6 weeks. I placed an order March 21 we’re now in May and canceled the next day. Two weeks ago she said to wait 7 business days I gave her more than two weeks for my refund. She was so set on me being someone else she must’ve made the mistake of refunding my money to someone else which isn’t my problem. That’s when she started yelling at us, completely unprofessional she has an attitude every time. The only way to explain my experience was ghetto. DO NOT DO BUSINESS WITH THESE PEOPLE THEY WILL TAKE YOUR MONEY AND THE MANAGER WILL NOT GET ON THE PHONE TO SPEAK WITH YOU! The worst experience I have ever encountered!!! If you’re a manager you should speak to your customers!

Do
Review №83

Order was easy and arrived quickly. The only thing I wish is that it came with instructions on how to find the PCM for my make, model and year and what tools are needed to replace it. I found the PCM but didn’t have the correct tools to remove it so I ended up having to take it to a car shop to have them take the old one out and put the new one in. It cost me an extra $75 for that work. But now that the new PCM is in the car the check engine light has not turned back on, so I can rest assured that it was really just a bad PCM and not a misfire in the cylinder. After it’s all said and done it’s still saved me around $5500. Which is what I was quoted to rebuild the cylinder, by the car repair shop.

Br
Review №84

I ordered a PCM for my vehicle. When the part was delivered to me, I realized they completely sent me the wrong part. I have sent countless emails, and when I have called they didn’t help in anyway to resolve the issue. Still have not received an email or nothing from them. Do NOT recommend going through them.

Ba
Review №85

I have a 2005 Chrysler Town & Country & needed a ECM ( engine control module) the dealership doesn’t carry parts for my Van anymore & if they did the ECM would’ve cost over $1200 But I found the CarComputerExchange.com, Customer Service was super nice & helpful, my part cost $199.00 plus $20 for delivery, I had my part in 5 business days, it was Quick, Easy & Very Affordable, I definitely recommend CarComputerExchange.com

le
Review №86

I wouldve gave 5 stars but it was late and smelled like they soaked it in spray paint but it works perfect no issues mechanically

Ke
Review №87

I will never use this company again. Purchased reman ecm in August 2020. The part is discontinued by dealer. The reman ecm from carcomputer exchange lasted 10 months and the alternator quit charging due to faulty ecm (the original concern was a no crank). Attempted to call Carcomputer exchange almost impossible to get someone to answer phone. Was instructed to remove ecm and send back for repairs. After a month received it back and now engine will run extremely rough and die after maybe 30 seconds. Again attempted to call Carcomputer exchange and after 1 1/2 days a lady answers phone. After explaining my issue, I was told to send ecm back for repairs. I asked for my money back due to it taking so long (a month) I was told no. The problem is I have had my customers car for this time, and now they want me to do it again! Unacceptable. Their website states Iron Clad Warranty etc. Do Not Believe it! Absolute worst customer service ever!!

Ro
Review №88

Supposed to be plug and play and was anything but. Plugged it in and nothing. Had a car that ran and then it never ran again. Tried calling customer service and no answer. 3 days later I received a reply to my email. Long story short between locksmith and electrical repair shop I spent $600 just to get vehicle running again.It appears they just throw a coat of paint on the computer and a sticker and ship it out.They told me to send it back because it was still in the return window. I only received half back and they argued that is their policy.

Ja
Review №89

BUYER BEWARE!! Bogus place that does not stand behind their own return policy. Sent a faulty computer did not work contacted within two days of receiving stating i was sending it back with an ok i will note your account. 2 weeks later got half of my money back and was told today after numerous calls and emails We are not sending you anymore money, we have fees According to their return policy it states returns are timely which i did notify them within two days of receiving the defective part. The brawly one man show on the phone stated you are getting no more money and hung up on me. All my transactions i have only spoke to one person no matter what department you are looking for so just out to rob your money. My fault for not reading these reviews prior as many people have had the same experience! oh and not BBB accredited another red flag!

ro
Review №90

The service was great. My truck required a ECM unit (computer). Contacted car computer, discussed my problem with their technician. They mailed me a computer. I installed the unit and the truck is working great. Good service and quick response.

Pe
Review №91

I was happy with the service I received and the customer service when I had questions. I received the part in a timely manner

Ja
Review №92

I do not recommend doing business with this company!!! If I had the option to select no stars, I would. The customer service is non-existent. They rarely answer their phones and when they do, they are exceedingly rude. I ordered an ECM for my Dodge Durango and it didnt function properly with my vehicle. I returned it according to instructions provided by the sales department and they never responded to inform me that they received the unit or that a refund was being processed. To contact someone regarding a refund, they instruct you to email their refund department, which I did. I never received a single response from those emails. When I finally was notified of my refund by the sales department 2 weeks later, they refunded less than half of of the money I initially spent. In my experience, Carcomputerexchange.com was a company devoid of ethics. Do not allow yourself to become another of their victims.

Ja
Review №93

ORDERED A COMPUTER WAITED ALMOST TWO WEEKS TO FIND OUT THAT THEY DID NOT EVEN HAVE A CORE TO FULLFILL MY ORDER PLACED ORDER WITH SIERRA THEN I TALKED TO ASHLEY THEN I SPOKE TO SABASTIAN PAID THEM 1014.95 THEY TOOK OUR MONEY NO PROBLEM. ASHLEY TOLD ME IF I SEND THEM MY CORE IT WOULD BE CHEAPER AND THAT THEY WOULD REFUND US THE DIFFERENCE. SO IVE BEEN TRYING TO GET AHOLD OF THEM AND NO ONE WILL ANSWER THE PHONE. I SENT SEVERAL E-MAILS AND STILL NO RESPONSE. SEMT AN E-MAIL REQUESTING FOR BRIAN THE SUPERVISOR TO GIVE ME A CALL AND STILL NOTHING. BRIAN IF YOU READ THIS PLEASE REPLY TO MY E-MAIL OR PLEASE GIVE ME A PHONE CALL BACK.

Da
Review №94

Your company was just awesome it was just how you expressed it on your website, and it was just that with no problems what so ever, I would recommend your company to whoever in need of a computer unit for there vehicle, or anything else you might carry for them. Your 100% awesome people you put pride in what you do thank you Dana

D
Review №95

PCM.Was ordered and fit perfectly. Car runs great.

st
Review №96

I ordered a computer on july 6 2021- they took my 609.90 and i called on july 14 2021 to find out when i will receive my computer- the guy on the phone said they had none in stock and i explained i really need this computer and he explained to me someone should have reached out to me.. i explained you took my money but dont have the part . does not make sense..the next word out his mouth was i will refund your money have a good day.. if you dont get it in 7-10 days call billing- WHAT A JOKE....DONT TRUST THIS COMPANY..... WHAT A WASTE OF TIME....

As
Review №97

Worst service I have ever received customer service was SO rude and unprofessional. Hung up on me andwhen I called her line back, she answered and instantly disconnected the call. The computer that was sent to me was once again malfunctioning and with the warranty I was promised, I received an email saying I never activated it properly? Wanting me to pay again. This website is a sham.

Ro
Review №98

Terrible customer service, called multiple times and didn’t get a answer for 2 weeks. I was greeted with attitude and disrespect. Waiting on my refund now, will be reporting

Ch
Review №99

I called the 888 number to ask questions. The representative could not answer the warranty policy questions and hung up on me.

Fr
Review №100

Bought a computer for my Jeep Liberty it works great and was easy to install!

Information
22 Photos
100 Comments
4.1 Rating
  • Address:481 James Jackson Ave, Cary, NC 27513, United States
  • Site:http://carcomputerexchange.com/
  • Phone:+1 919-324-3490
Categories
  • Auto repair shop
  • Auto parts store
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9am–6pm
  • Sunday:9am–6pm
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