I am grateful that I found this place and that the service was above and beyond. SAM took care of me. As soon as I walked in I was greeted and helped right away. She was courteous and willing to listen to my needs. I had 2 batteries that I was having issues with them. She was able to look up that they were still under warranty and able to replace them, FREE OF CHARGE. Wow!!! I felt such a relief that I didnt have to hassle with home depot anymore. I will now come here and get all my Dewalt products. Thank you Sam and the service center for making my experience a great 1.

Great people, great service. Thank you guys for being awesome!

Had an issue with the head on my DeWalt string trimmer. Stopped in and explained my issue and they gave me a new replacement head on the spot with no questions asked! Great customer service...

I was presently surprised with the helpfulness of all I had the opportunity to work with. I had an new weed eater(Dewalt) that unfortunately only lasted one battery and then just quit working. I initially took back to the retailer but unfortunately thay were no help.so imagination my surprise when I was told no charge for repair. They did have to send out for new parts it took approximately 2 weeks tool is better than ever.

I ordered desperately needed parts (the darn bolt) on Tuesday and it was in my hand on Wednesday. Thank you very much for your prompt service; better and faster than my online order placed on Sunday, which I still have not received yet.Thank you again for doing what you do.

Very friendly service. Went to get my Dewalt trimmer fixed. It was in warranty and got the replacement in few weeks.

Out of the way for me but worth the drive.

Dewalt has great warranty services, surprisingly easy

Jason was a great help and help solved the issue with a DeWalt warranty! Thanks!

I had my Porter Cable sander fixed here. Its like brand new!!! Work was done at a very fair price and done sooner than I expected.

Why not be open Tuesday through Saturday to make it easier for those that can not make it to your location 9 to 5 as they are working! Miss being to drop of one of your products at the Beach location!

Purchased on Jan 2019. Used drill 4 times since purchased. Stopped working so I shipped it in for repair. A month later, I get a charge on my credit card from dewalt for $110. I can buy a new drill for that price. I called in to inquire and the only answer they gave was we replaced etc, etc and thats it. No answer, no note. Nothing they can tell me other than they charged the credit card because they replaced the parts. Couldnt tell me why it wasnt under warranty.Two weeks later, I havent received my drill yet (I live 15 mins away from the repair center). I called to inquire. Drill havent shipped yet but will ship out tomorrow. So... what were they doing with my drill for the last two weeks?Great product, terrible service, worse customer service

Great experience. I love my Dewalt tools. I ran into a couple of operator errors with my drill and chain saw. They were able to show me the correct settings on my drill and how to change the blade on my chainsaw. Always recommend Dewalt.

Great service and always willing to help and always have what I need!

Very rude, not friendly at all, ugly attitude, Horrible customer service, very bad experience

Service folks were quick and knew their business. I dropped off a power tool to be fixed and they appeared professional and let me know when it would be ready for pick up. Service center also sold tools and accessories; much more than what youd find in a big box store.

This service center provides excellent customer service every time i send a tool to be repaired.

People that work here are very friendly, and are always on point. Been going here for years, never had a problem

Our company sells lots of Dewalt products, these guys are pros at service for the Dewalt and Black and Decker brands.

Love this place! They fixed a wide range of tools, and always go above and beyond!

Very courteous and friendly sales staff. Well organized sales room. Brought in a planer that needed work and was very happy to learn I could trade it in on a brand new later model planer for a out the cost of the repairs that needed to be done. Left with a brand new tool!!Very happy I went to the authorized dealer!

I had a real problem with the attitude of the guy helping me. I brought in a tool that I had a problem with. Apparently the issue was a common one– based on my research. I explained the problem and he turned to his computer and typed something looked up and said that the repair would start at $200. He did not even attempt to diagnose the problem or suggest a part. It was immediately going to be a rebuild of the tool. I thanked him and left. I went back in to verify that he was comfortable making that quote without even seeing what the problem was, and sure enough he was just as flippant as before. I love the products but if that is what this company supports for customer service, there are a lot of other brands that might be getting my business.

Just dropped tool off. Will update later.

Always helpful and courteous

So helpful!! Glad to have them local!!

This is the Black and Decker drop off place for warranty replacement and repair which is then sent off to a company repair facility for the work to be done. This is my experience and it has worked out very well.They close early on Saturdays. You can call Black and Decker for further instructions concerning your particular issue and they are will respond accordingly. Good Luck.

Temporarily closed due to CLOVID-19. Been there before and the service and products are beyond reproach

Stopped in today, looking for warranty on a 20v Dewalt batteryVisit was awesome, front desk folks were outstanding, willing to work with me on getting a replacement batteryThanks

Website NOT updated and made a long trip for nothing. Phoned ahead but message was no help either. Out of business perhaps?

Perfect

Absolute candy shop for any fan of Dewalt. Take cash only because if you go in with a credit card its going to end up maxed out haha.

Another great experience getting my DeWalt and Black & Decker tools repaired or replaced.

Great selection of tools. Employees always friendly and help out with ant issue

They always do a fantastic job repairing my tubes if they cant they give me the new one

Awesome place to get your tools repaired. My Dewalt impact needed to be repaired in one day because I travel. They didnt have the parts so they fixed me up with a new impact.

Great !!! Bought a DeWalt battery for one of my cordless tools from Home Depot which was bad or junk . Home Depot would Not exchange it or do anything . So I went to the DeWalt Service Center, they took a look at it, read the numbers and with No Charge gave me a new battery which Home Depot should have done in the first place !! Shame on you Home Depot !!!!!!

I am currently replacing every single dewalt power tool I own for Bosh, Mikata or Milwaukee because even though I bought the service plan for each dewalt power tool because I was told by the employee that suggested the service plan that if anything goes wrong with the tool they will replace it for free, well that is not the case they charge you anywhere from $50-$200 depending on the tool/battery/charger, the issue it is having, how old the tool/battery/charger is, the condition that the tool/battery/charger are in when you bring them in and then they make you wait 30-45 minutes to tell you how much it is going to cost you to get the item fixed if it can be fixed or the cost to replace it and if it has to be replaced it is then and only then that they tell you that it is going to be replaced with the same year model tool that has been refurbished or rebuilt. So the service plan is a joke and a TOTAL WASTE OF MONEY

Excellent customer service finding the parts I need everytime.

Great place to shop

Had just what I needed.

Exceptional / knowledgeable / polite / prompt service... and excellent / durable products. Thanks for your help!

They have it all!

Employees very attentive& knowledgeable, love this sevice center,

My Porter-Cable finish nailer had been in storage for several years, and when I tried to use it, it kept jamming. When I dropped it off at the DeWalt service center, they quickly checked it in, gave me a time when it would be finished, and told me the maximum repair price. The nailer was done two days early, and for significantly less than the max price they quoted. If I need service work on any of the major lines of tools that Black & Decker make, I will take them there.

Good service

Ive been a loyal dewalt customer at the store for four years I walked in literally 10 minutes ago and my batteries that I bought there less than one year ago will not charge. So I walked in and I get my batteries and apparently they said they been rained on and their corroded so theres nothing they can do. I use them out And the rain on the roof all the time I cannot wait for it to stop raining. I am extremely disappointed and Walt and the rain on the roof all the time I cannot wait for it to stop raining. I am extremely disappointed in dealt . I have to say I will no longer be a Dewalt customer know more. How can you seriously tell me these batteries are one year old actually its two of them they will not charge and you wont do anything to help me I would not recommend anybody buying any Dewalt tools here or anywhere

Excellent service. Everyone was professional, courteous and kind!

Not the most agreeable people when it comes to ordeeing multiple things. Also not the most knowledgeable. I was in here last week and was told I could not buy just the gauge for the tank regulator on a Dewalt compressor. I was forced to buy the entire regulator to replace a regulator I had those just fine. And cost me close to $50. That same gauge come to find out is used elsewhere on the unit and can be easily replaced. For a mere maybe $5 is . Today I came in and asked for something that turned out was five times more than I thought. I was not told the price until it was brought to the front and then was treated adversely for wanting to return it before Id even paid. Then remembered I had an order to pick up and told him and it was met with another interjection. He even went as far as telling an associate of his he was going to be a few minutes here with an obviously rude tone. I come here all the time and we should be brothers in arms being in the same business but I guess Im just not up to snuff of the local Dewalt boys. If anyone needs to make absolutely sure of something before they buy something here I would suggest using YouTube ehow or Wikipedia maybe.

Went in to get a $100 impact driver repaired. I was originally quoted over the phone for it to cost $40. When it was all said and done I was billed $84. Thanks! I guess I saved $16.

The drive belt in my planer shredded. Sure glad this place was here. It was fifteen miles away so I didnt have to order a new belt and wait for the mail. They had what I needed and I was back in operation within the hour.

Customer service employee is a Class A, J.E.R.K

Best customer service ever

They dont repair Milwaukee. I dont care what my friends tell you.

Great service.

Called local and 800 numbers all morning long... no answer

So I came to get my brushes replace on my 20 Bolt drill I was quoted for $40 and the pain $120 because for some reason they rebuilt the hole drill and they have no idea why they did that

.

Always good service

Switching to Rigid with lifetime warranty.

Great

After 2 years some functions in my laser stopped working now they say they cannot calibrate the laser or do anything for me, they just offered me a new one. apparently dewalt lasers cannot be calibrated according to them

Very nice people there

Good service, the only thing I did not like is that they will be very late, everything else very well ..

Very kind, the mechanic

Bad service. If you can find another store to repair your tools. Bad service.

Rrecomendable

Many tools with the best reasonable prices ..

Excellent

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