I used Comfort Zone heating and cooling and received a good deal on replacing my a/c unit. A few months later, after their free inspection, my air stopped working and they quoted me $700/800 to fix whatever the issue was. It had not been 6 months since the unit was replaced, and it was working fine prior to them coming out, so that really pressed me off. My husband called another company out and was able to get my unit back running for $180. Comfort Zone was very professional but I think they tried to get over on me.
My husband made an appointment with them at 7:45am and they got here at 10:30am and in that short period of time they contacted us twice to update us with their status and ETA. They had the part that was needed to fix the problem on hand and less than an hour later, we had cold air blowing again! Our AC went out in 91° weather and Im 8.5 months pregnant... So to say I appreciate their exceptional service is a serious understatement. Not to mention the total cost was completely reasonable. I highly recommend this company and they are definitely our new go to.
Charles was on time and did a great job. Very efficient.
Our technician Caleb, did an outstanding job. He was thorough, clear and concise with his report and recommendations. Excellent!
Mr. Logan performed my ac maintenance with regard to professionalism, integrity and competence. He arrived as promised and ensured my heating and cooling system was in top form for the upcoming summer and winter season. Thank you sir for all your hard work.
I was very pleased with the service performed by Charles. He was very thorough in explaining and showing me the repairs needed for my HVAC.
The Comfort Zone is definitely a 5 star company. They went out of there way to accommodate my tight schedule. As promised Casey, their technician, arrived right on time. He was very thorough and did an outstanding job. He Also provided some great tips on how to maintain the systems between maintenance visits. Casey was very professional, personable and had tremendous knowledge of heating & air systems. Comfort Zone is excellent company and their pricing is very reasonable. They certainly have earned my highest rating. I would recommend them without hesitation!
The tech was professional, cheerful, respectful of my property and performed the heating and cooling check quickly and efficiently. He also discussed the issues that needed to be addressed on the form and emailed me a copy for my records. Very happy as always with the service provided.
Our AC unit stopped cooling the house one evening about 9:00pm. I called the next morning around 7:30am and requested a service. A couple of hours later, the dispatcher gave me a heads up, and Josh Mayer was there shortly after 12:00pm same day. Josh did a through inspection of the whole system and found an electrical component on our AC unit had gone out from a power surge. Josh replaced the part on the spot and the house was finally cooled again. All was well less than 24 hours from original issue, and less than 6 hours from first call. Highly satisfied with Comfort Zone and Josh’s professionalism! Will call them again down the road I’m sure!
We have been using this company for nine years since we bought our new system from them. We love their service, their work ethic, and their prices! Any service tech that has serviced our home has been in time, professional, efficient, friendly, clean, and respectful. Cant say enough good about Comfort Zone!
Technician was on time, knowledgeable, and friendly. After he completed the standard periodic maintenance (changing air filter, checking system performance), we went over a couple of observations. Since a few neighbors have had problems related to these same items, and since the yearly (affordable) contract discounted parts and labor, decided it was time. The technician completed the job very quickly and cleaned up nicely after the work. I’m very happy with the results and will continue using Comfort Zone (recommended by a couple of friends) in the future.
Mr. Charles Logan, and Mr.Bryce was absolutely perfect. My heat went out this morning, and called them. The office staff was super friendly, and wanted to get my heat back up and running today. Maegan, Katie, and Denise was very professional. They sent the service techs to my house. They had my heat back up running within a hour. And my house was warm again. I will continue to use Comfort Zone for my heating and cooling needs. Highly recommended.
The technician Caleb was very thorough and courteous. He was also knowledgeable about the product and how it should function. He spent a lot of time ensuring everything was functioning properly. I was very impressed with his service and told him so. Comfort Zone has been a very good resource for all of our heating and air needs. Thank you.
Have used Comfort Zone for several years now as my HVAC maintenance vendor. They have been responsive and professional on every service call. I appreciate that they don’t try to oversell me on unnecessary upgrades. They have friendly and dedicated service personnel who explain each step and leave detailed notes after each visit. My home is over thirty years old and I have used a few different AC companies over the years. Comfort Zone was highly recommended by a neighbor. They have been more than the best group I have worked with at my home by far.
These guys came right out and fixed the problem. Thank you so much. Michael diagnosed the problem and replaced the failed part right away.
Charles was my technician. He came within two hours of my first call, was respectful and explained the issues with my AC. Some needed immediate attention and others could wait a couple of weeks. He got us up and running again at a fair price and was super nice. We will definitely be using Comfort Zone again for our HVAC needs. Thanks, Charles!
Matt showed up on time checked out both heating and AC units. Matt was very professional and knowledgeable. Offered a great price for the spring and winter service checks.Definitely would recommend this company to others.
Salesperson was informed on the equipment and set up the work with home office which happened in a timely manner. Installers were on time and easy to work with on some changes.Very pleased.
Bryce came out to my new home today for a check up of my heating and air conditioning system and also to install a new thermostat for me. He had some really great recommendations that will ensure my home stays nice and cool all summer long! We love Comfort Zone, they provide excellent service anytime we call, would absolutely recommend them for any HVac needs!!
Comfort Zone Heating & Cooling has been great to work with and the membership plan is one of the better packages found when researching. Caleb was great, professional, friendly, and remembered details about us after not being out for 6 months when we had our last service appointment that is part of our membership.Update: We continue to remain a happy customer and a member for the maintenance plan they offer. Our fall service experience was great and we ended up needing a damper replaced that was quickly taken care of from diagnosis to installation. All teams at Comfort Zone have been outstanding.
We had a repair on a new home we purchased, called Comfort Zone and they came out same day, and were thorough and so detailed in explaining what we needed immediately and what we could maybe hold off on. Didnt try to upsell me with services that werent required and gave me enough information and options to fit my budget. The dispatch staff, scheduler, and tech were so nice to deal with too. I signed up for a maintenance plan because I outsource HVAC systems and am happy to continue using them.
Technician Casey was phenomenal. Did great work and you can tell he is definitely qualified and knows what he is doing. Got the heating system back up for us and made it as painless as possible.
Very happy with service! Charles Logan did a great job and quickly diagnosed our problem. He made heating repairs and all was done within couple of hours of my call. We also got set up on maintenance program for our peace of mind.
Technicians (Michael R...Bryce...Josh) are helpful & courteous and take their time to fully explain everything & answer questions. Office staff & CoOwner Travis are responsive, helpful & courteous. Their scheduling process & reminders & follow-through are excellent. All personnel are great! Although HVAC system has been problematic since they installed in 2011, our only complaint is about the equipment itself~~NO complaints whatsoever with companys personnel! In the past, theyve worked with us to resolve equipment problems to our satisfaction. Based on experience, I anticipate current issues will also be resolved in an acceptable manner.
Jeremy and Kyle make an awesome team and answered all of my questions. Very quick installing new units and very clean after work had been completed. They have installed many units for all of my houses. I Definitely recommend Comfort Zone!!
Mr. Charles did a great job! He was knowledgeable, thorough and professional. I appreciate his time and am very confident in his work.
Michael Ressa was polite, thorough, and professional. He took time to explain his findings with us and answered all our questions.
Techs are great, knowledgeable and professional. Matt, Charles were fantastic
Great tech. Answered all my questions and was efficient and thorough. Our tech was on time, knowledgeable and professional.
Even during a pandemic they had someone out the same day (within hours even)! Greg Robinson took care of our issues with our heating at the new place we moved in to. He provided us with options that fit our financial and comfort needs, and did an excellent job with all approved repairs! Thank you guys for being so amazing 😀
We switched to Comfort ZHC a few years ago from a larger outfit, and have been impressed with the people, service, and equipment they recommended. Most recently, after a routine maintenance call a problem came up and the unit kept tripping the breaker in the house breaker panel. Since it happened right after their technician left I assumed it was related. They offered to have him turn around to come right back, but it was not urgent (in our basement MIL apartment that is unused most of the time) so I had them send someone a few days later. They are always on time and send you numerous alerts via text and email and phone if desired. After the technician Darren came out and thought he fixed the problem, the breaker started tripping again a couple days later. So I wrote via their website on a Sunday and they were ready to send him out Monday. I asked for Tuesday, they obliged, and Darren came out to check it again. He found the problem, and after reporting back to the office they offered to have him come out the same day. He even had to drive to Home Depot after he arrived because he didnt have the right part. He came back and fixed it, all within a couple hours. He was excellent in demeanor and skills just as Ive found anyone Ive dealt with at Comfort. Highly recommended.
Casey & Bryce serviced my home . I made a request to have someone come out to my home and they came out within few hours on the same day. They were professional and even educated me on what I need to do going forward. I would highly recommend this company! Hands down the best service ever!
My tech was Michael Ressa and he was awesome. He was on time, friendly, very thorough and explained his recommendations without being pushy. Everyone at this company is great; sales reps, customer service reps, and techs!
I had the pleasure of having Kyle and Jeremy come out and fix my thermostat. They were polite, professional, and finished everything in a timely manor. I would definitely recommend this company and their services.
These guys are great.. called them at 11.00 am new years eve and the came and fixed my problem right away... they return calls.. there tech Casey was great. Explained everything . If you need anything with ac and heat call these guys. Highly recommend them..
Technician was very professional. He explained step by step what he was doing. I recommend comfort zone heating and cooling.
Please note that our technician, Darryl, was excellent. He spent time examining both of our units and thoroughly went over the report he made regarding his visit. We would highly recommend Daryll from Comfort Zone!
Jeremy and Kyle are fantastic! They were able to take care of my install and provided excellent customer service by explaining what steps they would be taking and making sure that I understood. Great teamwork!
My technician was Rob Wood and I would highly recommend him. Mr. Wood conducts his business with a high degree of professionalism and competence. My A/C died on one of the hottest days of the year and Comfort Zone responded to my request for service in an extremely timely manner. The entire staff, was polite and had me up in running within hours of notification. If you ever have need for A/C service, you will not go wrong in calling Comfort Zone Heating & Cooling. These folks are a fine tuned machine. Keep up the great work!
I have been using comfort zone for years, they installed my system and have been maintaining it for me since. Today Scott Haynes was out here and he did a great job, went above and beyond any other technician that I have had. He even vacuumed up the insulation that fell from the attic!
Michael, the technician is so detailed and professional. He spent time checking the systems of 5 I have. The pictures he took to show me exactly what he thinks would be concerning speak thousands of words.A polite and nice technician is what customers need to sign up with.Though the filter they charge is double the price if you buy at the store, the time saved and the convenience you get may justify it. That is not technicians call I feel. The company may have the policy in place. Comfort Zone is the company I like and recommend it to you all.
Daryll and Caleb came to service my unit today and I am over the moon happy. It has been very difficult to find a company to service a roof top unit with less that ideal roof access. The company has been friendly and professional from my first phone call to completion of the job. I will be using comfort zone for all of my HVAC needs.
Professional service, helpful representatives, convenient scheduling
Daryl was on time and did a great job servicing my heating units. While he was here, I had him replace my thermostats and everything is working perfectly. Definitely recommend Comfort Zone.
They sent a tech out immediately, and were very good with communicating when he would be at my home so I could make it back from work with minimum Downtime.However, that was the extent of the good qualities I experienced.The tech was a nice guy, but the entire time he continuously pushed on me replacing both systems entirely (Ac -and heat) to the tune of around 13k.I know my systems are older, but everything seemed to be working right until this event.I asked how much just to recharge the units that were low, and he told me it’s $250 lb to refill it......yes, I said $250 per lb.....I thought that seemed extremely high. I looked around that day, and the next 2 quotes I saw were $93 and $87 per lb.I got a second opinion from another company that was recommended trough family friends.He recharged both systems for $200 flat.The new tech also informed me I don’t need all new systems, just a new coil on one, and blower fan on the other.They recommended replacing sections at a time as needed instead of tearing out parts that were functioning fine (my thoughts exactly)Oh, and his coil price was less than half of comfort zone, and his whole system prices were many thousands cheaper.Comfort zone was quick, and professional, but prices seemed drastically marked up.Might want to get a second or 3rd quote before pulling the trigger.
Comfort Zone installed a UV filter system. The technician did a wonderful job explaining the product and installation process. He was knowledgeable and professional.
Charles was very professional and courteous. Excellent service.
I got a call saying the technician would be showing up at 9:00. He was right on time. He ended up working from 9:00-5:ish to fix the problem only leaving to pick up parts. He worked with me on some cost options and Im very pleased with the outcome. He did a great job!!
Bryce did an excellent job. He was very respectful and answered all my concerns. He took the time to explain the maintenance procedures and the expectations for the units. He is a polite and a positive asset to your company.
Company is very responsive and always on time. Communicate via text and phone giving eta’s. Scott in their service department came for regular checkup. Very professional and courteous.
We have had a complete install with Comfort Zone, then our maintenance just completed. From the text message reminding us to schedule maintenance, to scheduling the work, to the text message our technician leaving to come to our place, with a photographs attached. Seamless operation. Charles Logan was great. Loyal Customers
Charles was Excellent. Professional, personable and courteous.
Bryce was very professional and business-like. He noticed that we don’t have surge protection on our outside HVAC so he will be back to install that. He also made a suggestion to help clean the air in our home. And it’s on a special sale. Very pleased with all the tech’s for the past 10 years.
Matt our service man was excellent, very professional and explained everything in detail. Outstanding service.
Greg was fantastic, showed up on time, explained everything in detail and was very pleasant to work with.
Comfort Zone scheduling for service was quick and efficient. I received updated throughout the day about when my Service Agent would arrive. The Service Agent (Charles Logan) arrived, was very friendly and efficient. He explained the condition of my HVAC system and gave sound advice about what I should do first, etc. Charles did not hard sell, instead he acted as an Advisor -- I really appreciated it.I am very happy with the service, price and value I received from Comfort Zone.
Greg Robinson is the best!! He not only is a professional, on time, is knowledgable about all the products and services they offer.He’s a hard worker and will stay at our house until the problem is solved!!
Technician Charles Logan came out for a service call in a very timely manner. He was extremely friendly, professional and knowledgeable about our air conditioning units. He fixed the ringing noise that was driving me crazy, which turned out to be from a return that was originally installed upside down by the prior homeowners. Our service was excellent, so we signed up for the Comfort Club membership so that the units in our new house would always be maintained properly. Thank you, Charles.
Charles Logan is the service technician that performed routine HVAC maintenance. He was polite, courteous and performed the maintenance in a timely manner. He was knowledgeable about our system and left me feeling confident that I was in good hands with Comfort Zone! Thank you, Charles, for a job, well done! Also thank you to Meghan, for working with me on scheduling maintenance and for notifying me of the technicians arrival!! The technicians picture before arriving was a big PLUS!!!! 😊👍👍
Most complete HVAC system check that has ever been done here. Good job.
Scott Haynes fixed the problem with our AC that had been bothering us for the last two years. We can finally sleep at night without having to listen to the constant rumbling in our attic. He knew exactly what he was doing and was very courteous when he came into our home. There isnt a better man for the job than Scott when it comes to fixing someones AC. I definitely give him 5/5 stars for everything across the board. If we have any more issues well be sure to use his company again.
This was my second time i have called on Comfort Zone Heating & Cooling. Charles was my tech and he took care of the AC issue others didnt take the time to check. He went through and checked everything inside and outside. I am cancelling my existing AHS contract and moving the HVAC to this company. Of course it is more of a pay as you go, but if you think how long you dont need a service with AHS and that money could have been put aside for the real fixes that this company finds and no issues. Thank you Charles for explaining the issue.
Charles, Stephanie and Rossie are a pleasure to do business with!Finally, a company I am happy to recommend!
We were very pleased with the personal attention that everyone at Comfort Zone took with us. Repairing AC and freon leaks is a very draining (!) thing to deal with and they made a complicated situation about as painless as it could have been. They went above and beyond customer service for us, and my guess is they would do this for anyone. That means something nowadays! Thank you, Comfort Zone!
I have used Comfort Zone for the last 5 years. I have been very happy with their service and response times.Comfort Zone has installed a Daikin Mini-Split and a Daikin variable speed Furnace & AC at my house. They service these as well as an older furnace at my house every 6 months. I would recommend them.No high pressure up sell. Easy company to work with.
This was my first time using Comfort Zone that was referred by a neighbor. My neighbor told me it was a company he trusted that gives a fair price with quality work.I’m very pleased with Comfort Zone’s friendly and professional manner that was encountered from initial call to the end of repairs being done. I was very thankful to have my unit looked at the same day I called!Charles Logan was the technician who efficiently fixed my air conditioner issues. Charles showed me where the issues were explaining in detail and with patience ( I only know how to control thermostat and filter maintenance) answering any questions I had.I signed up for the maintenance plan before initial visit and I’m glad I did as Charles has proven my air conditioning system is in good hands!I will definitely be recommending Comfort Zone!
The repair technician Scott arrived right on time. He fixed our furnace problem and probably saved us a ton of money. I have used countless hvac companies for home and commercial but from now on itll be Comfort. FYI we scheduled our appointment online, super easy!
Our technician was Daryll and he did an excellent job checking all of the equipment and communicating everything that he found. Outstanding service. Send Daryll out anytime.
Excellent and professional service by Charles Logan and every time I had to reach out for years now. Competitive pricing with friendliest staff. Highly recommend!
Casey and Bryce replaced a faulty thermostat and walked me through all my options for maintaining my heating/air systems on their quarterly visit. Including options to replace my ancient system. Great guys and very thorough.
Thanks Comfort Zone for sending Charles out to fix my unit. He found the issue and repaired it relatively quick. Very detailed and professional.
Greg was a very knowledgeable and professional technician. I would definitely recommend this company to anyone who needs HVAC repairs or installation.
The service tech, Michael, was very professional, thorough, knowledgeable, courteous and trustworthy. Pricing was fair and company was easy to deal with.
Love Comfort Zone, the techs are always friendly and they dont talk down to you about whats going on. Calvin has been over twice now to do my maintenance and he is awesome. Great rates and they arrive on time and do a great job explaining your system.
I cant say enough about Kyle and Jeremy from comfort zone they came and installed a new hvac system in my home they were very polite and clean when they left you couldnt even tell they had been there. Great work guys definitely recommend comfort zone to my friends and family!!
We would not choose any other company to help with our HVAC needs. Comfort Zone is ran by incredible people who are professional and caring. Our tech Scott Haynes was on time, polite, respectful, professional and a great representation of Comfort Zone.
Alex Hufstetler and his Dad make a wonderful hard working respectful team .
Charles was very professional. He diagnosed my unit and presented me with options. He went over everything in detail and fixed it in a timely fashion.Thanks
Kyle and Jeremy were great! Very friendly and fast service.
Greg has been to our house many times,as we have 5 different systems. He’s a professional and knows his stuff!We know when we need to call Comfort Zone, we ask for him. He explains,step by step, what needs to be done and he always gives us an exact pricing on any repairs to be done.PS: and he’s a great guy!!
Called and made a same day appointment to diagnose some issues with HVAC system. They had a technician there within 3 hours to check everything. Greg was very straightforward and took his time checking and explaining all the issues. Would certainly call them again for any maintenance
They’re great. Always send service person who is knowledgeable. Sent name & picture of technician when they texted to notify me that someone was on their way.
My furnace went out. Called several companies, but none could come out quickly. Made a last attempt and lucked out with Comfort Zone. They came out and got me up running the same day thanks to their tech Charles.
Charles Logan is one of the best! Always in a good mood, goes above and beyond. A big Reason why we stay with Comfort Zone.
Technician Daryll performed a follow-up evaluation of my newly installed furnace. He was thorough, efficient, and helpful. Company is always responsive, timely, and has great communication.
Top notch support provided by Charles at comfort zone. I would highly recommend comfort zone based on the professionalism and courtesy shown by Charles. Keep up the great work!
Matthew S. performed maintenance at my place of business and as someone who has worked in the HVAC industry for over ten years, his work ethic and performance was at 100%. He went above and beyond. Thumbs up to this HVAC technician.
Eugene and his team are hands down the most professional! Definitely recommend!
Daryl Dates is the kindest and most professional service person. I look forward to him returning to our home. Comfort Zone has served us well
I highly recommend Greg Robinson as a technician, very professional, knowledgeable and helpful. Happy customer since 2013
The technician that comes for my service is always friendly and knowledgeable. They take the time to explain any issues and am happy to have my unit serviced with the maintenance plan.
Great company. Their technician Charles Logan is excellent. He went the extra mile to make sure everything was fixed and working properly. My AC is running better than ever. Highly recommended.
Daryl was fantastic. Timely, polite, and handled all of my HVAC needs quickly and efficiently. Great experience!
Great experience...professional, knowledgeable and friendly!
The technician was helpful, followed COVID-19 protocol and was very efficient in getting things done.
Michael was very professional,friendly explained in detail what needed to keep my heating and cooling system running well.I will use them again.
Technician was prompt, courteous and quickly diagnosed the problem which was a disconnected condenser by the air duct cleaner. He went on to complete full diagnostics to verify it wasn’t anything else. Very happy with the whole experience. He wore gloves and shoe covers and no-touch!
Scott was really helpful, took his time to explain everything to me. Will definitely be using their service again.
Bryce H. did a great job today and explained several things related to my HVAC unit to help me understand its function. I purchased both my furnace and AC from Comfort Zone and have continued with them for maintenance since my first purchase in 2014. They are quick to respond to service calls and their service has steadily improved over the years.I highly recommend Comfort Zone for all your HVAC needs.