I cancelled my membership back in Feb 2020 and was told it would be processed. However, i was just charged another monthly fee on my account! Not only do they make it IMPOSSIBLE to cancel, but this gym has no A/C, broken machines, and gives you the bare minimum from a gym. There are no redeeming qualities. Go somewhere else.

They make it EXTREMELY difficult to cancel your membership. I probably spend upwards of 5 hours attempting to call and email people to cancel the membership (I moved out of the area). They also continued to charge several of my friends for ~4 months despite cancelling their memberships in writing back in May of 2020. The individuals are still dealing with their banks regarding the issue today. If you understand this before signing up and are fine with it, the gym might be right for you. The facilities are fine/ sufficient. Just know cancelling your membership will end up being a second job. I never write reviews, but I went out of my way to write this one.

Edit: I got an email from Marc asking me to provide reason for giving 1 star. I really thought I’d hear back from him regarding the issue I was having but it has been around 3 weeks at the time of this edit and I haven’t heard a peep. Clearly, my review was on point.

Got here at 715. No one showed up to open the gym at 7. A line outside the front door.So, good location. Can usually find a machine to use. Most of the TVs don’t work. Often not clean. And maybe open when you show up?

Another tale of bad business practices and getting mistreated during cancellation. At the beginning of covid I request my membership be put in the inactive category. It was. But they chose to reactivate it without my permission and didnt tell me when, nor did they tell me when they reopened and started charging membership fees again. And yes, I receive emails from them, so I know they have the right email addres. Grr.

I am sorry can someone please explain why i am getting charge 107.72 for a service I never received. I Am calling and no one is answer this says open.

The location is great, the rest is average for a city gym and gets the job done. My reason for 2 stars is that most the TVs on the elliptical machines either have remotes that do not work, or are not connected and most of the TVs do not have many working channels and most are static. For a extra $99 a year fee you think they would hook up the amenities properly. 2 of the elliptical also shake when you use them.

This club just got all new flooring and paint due to some flooding. It looks awesome! They also reorganized some of the machines so theres more space in the gym. The staff here is so nice and welcoming. The location is also extremely convenient.

Absolutely horrendous service. I cancelled my account months ago and suddenly started getting charged again because the account was not cancelled and they only left a note saying to cancel my account. AND YES I did walk into the club in person to ask for my account to be cancelled.

After quarantine they cut their hours down dramatically; its definitely not worth the price now. It should be criminal to close as early as they do.

Picture it. You wake up at 5am, get dressed. Everything packed and ready for your day the night before. You take the train from ashmont to central to get to the gym on time. Off the subway you walk up to street level, turn the corner to see the BSC storefront dim, locked, with a group of people waiting outside in the February rain. It’s a full hour after they were supposed to be open, and you have to be to work in an hour, still have to shower at least. What do you do? There’s not enough time to get home before work.Before you join, you’d be wise to consider and develop contingency plans. This gym is run by a group of people who act like bored nigh school seniors. The lack of professionalism is apparent from the poorly maintained equipment to the cleaning staff face timing in the shower areas they’re supposed to be maintaining to the lack of dependability and reliability. Know what you’re getting into when you sign that contract!

They have all of the equipment necessary, and its never over crowded. With the right instructor (Great spin instructor), the classes can be worthwhile, however not all instructors are created equally.There is not enough variety in class times for me though. There is either early morning, or after work hours, with the exception of a noon spin class. The locker room is large, plenty of showers, a steam, and sauna room. Bathroom stalls are clean. The steam room is usable, but not the best. Im really not confident in how well they clean it. Same with the showers. I think the cleaners just throw some lipstick on it, and call it a day. The sauna seems fine. Always bring your own shampoo etc. Their shampoo, conditioner, and body wash are all body was poured into different bottles. Its been that way for the past year. I use this gym because its convenient, they have the machines I like to use, and you cant beat the price; thats the end goal. I recommend it under those conditions.

After freezing my account on early early April and requesting a cancellation I was charged again within minutes of gyms reopening however in their website it states gyms are all closed and when you call the gym it just rings then the corporate office number just hangs up on you. They charged me for two months without my authorization. This business is a sham to take advantage of people during Covid is disgusting never going back here.

Theyve got all the equipment there and is a pretty popular gym but the mens locker room is the reason for 3 stars. A lot of the lockers are broken and the majority of the showers have something wrong with them (e.g. heads are broken, drains clogged, poorly maintained, etc). Ive been coming here for 6 months and tolerated it because I thought that was normal but now I know its not.The people are all so very nice and understanding (the fitness classes are good too), but the turnover time of things getting fixed is slow.

Not great. Even the machines they’ve kept open after the pandemic aren’t all working.

Relative to the price, the gym is excellent value. Its large and has a wide variety of equipment. Some of it may be old but its maintained to still be very well useable. Patrons are a good mix of young and old, muscle hunks and beer bellies, the gorgeous and the ugly. ;) Today the steam room was out of order but the sign indicating the specific spare part they are waiting for to be replaced inspired trust. The Finnish sauna was good and also a nice social experience.I found a good offer for a 30 day guest pass online; note that its not sold in the gym. I can see where complaints about poor service are coming from - the receptionist was really friendly with a regular but therefore made me wait while chatting away with him. It wasnt a big deal but it could have annoyed anyone in a rush. I guess good service needs to be earned here! :)

Ive been a member on and off at the Central Square location for 10 years. The former Central Square manager, Kristina, genuinely cared about the members and the gym. Billing was clear and the equipment and facilities were kept clean. That has all changed. I am getting random charges and calls from them about overdue balances when my account is on autopay. I have now cancelled my membership.

They are charging me eventhough I canceled a long time a go.I attended the first 2 free sessions and canceled.There is no way to cancel or anything ....thats not fair .

Gio was a great help with my membership and gave great customer service. Staff is good, clean location

Gritty, but they have everything you need. Dont expect luxury. But a great place to work out, and most importantly, the people are nice. Made quite a few really good friends there. But the changing rooms can sometimes be a bit of a mess.

This gym has been unknowingly charging me a monthly membership following a trial. This scummy gym weaseled $360 over the course of 8 months and I never even received a key badge. At least Planet Fitness is upfront about robbing people.

Love this gym, conveniently located and has everything you need. One of my favorite BSC gyms in Boston! The staff are always friendly and make you feel very welcomed.

Good location - but there are not enough squat racks for the busy times of day. Also no good area for deadlifts. Spend a lot of time waiting for people to finish their sets.

Staff is always welcoming and polite. Gym just went through construction, same equipment thats well used, but new pain and flooring throughout. Great value for the cost, and location couldnt be more convenient

UPDATE TO MY ORIGINAL REVIEW: This company is abusive, DO NOT open a membership there. I cannot believe I am still having to deal with their crap.I got a membership there knowing that I could cancel when I moved. After moving, I called to let them know, and they played dumb and said they could not find my account, so they said Your account must be cancelled already. I trusted that.Got charged next month. Called again, and said, well, we dont know what happened, we have no idea who you talked to, and you need to provide 30 days notice and proof of a new lease. So I emailed them the lease and got WRITTEN CONFIRMATION that my membership had been cancelled.Two months later I realize I was charged TWICE AFTER MY MEMBERSHIP HAD BEEN CANCELLED. I filed chargebacks with my bank and they were shocked after reading the email confirmation that I was still being charged. They agreed it was unfair, and thank god for that.To my utter surprise, I just got a letter from a credit collection agency billing me for the amount that was charged back from the company.This is utterly abusive! I have gone above and beyond with this company to get them to cancel my policy and just leave me alone, and they insist on charging me. I have never sustained this level of abuse from any company.ORIGINAL REVIEW: One star because I cannot give it less than that. They are the most incompetent group of people I have ever encountered. I have attempted to cancel my membership for months now, and I am still being charged despite the repeated assurance by at least 3 employees (including assurance in writing) that I would not be charged any further. I am talking 4 or 5 months worth of charges. Just unbelievable.

Decent gym with great sauna and steaming room. The reason why I rated 1 Star is that it is so frustrating to cancel the membership with charge of $10. Manager says in order to cancel the membership you need to request 45 days before when you are going to cancel and she will say that I told you during the process of sign up, which she did not. If that was the case I told her I am singing up for only 2 months. I could have requested cancelation during that sign up time. So, i get charged $69.99 for annual fee, $10 cancelation fee, $25 the month that I am not going to be use the gym because of the 45 days before request thing. Basically Cash Cow Gym.I would like to let the owner know this is not only with me but it is happening with many of us. I have read some rates on yelp as well as here, and basically majority of the complaints are about fees. This means that customer service is ZERO.

This gym can get crowded on weekends and anytime after 4pm on weekdays. Plenty of equipment and space to workout though​. Fabulous and friendly staff too. Try to sign up on a day when they have their special membership days, its much cheaper!

They were initially mofos about their guest pass terms, but management set them straight. I still need to correct the front desk. If they had more than one water fountain and two squat racks Id give them five stars. Clean, decently maintained, its the local gym and it delivers. Oh yeah the group training classes are basically in a fishbowl so everybody can stare at you doing yoga. But yeah.

I work nearby and love BSC Cambridge for classes that fit into my work schedule. The front desk and management are kind. Instructors all have their own style and I love the classes I take. Its a little hard during peak times to find a workout on the floor (as expected) so if you want a guaranteed good workout, take classes (sign up in the app!).

Decent gym. I pay $19.99, so its a good deal. Punching bags. Two aerobics rooms that are hardly ever used it seems. Decent amount of space. Downfall they should be open until 11 or 12 being a city gym and they close early on the weekends (bogus). Their locker doors are always broken. Everyone seems pretty nice there and they have a full array of equipment. Never seems too crowded.

Below average gym with above average sauna. the downside is that it is very hard to cancel, and they charge you $10 to cancel your membership. When I emailed Krystina, the manager, to set up my account, she replied within hours. When I emailed her to cancel, it took her 3 days to reply that I would have to wait *another* 45 days to cancel. In general, I would go to the Y in central, just up the street. The Y has better equipment and was much easier to cancel. They dont even charge you to *stop* going to their gym.... haha... in general, a bit of a ripoff, but a decent gym if youre in a pinch.

I enrolled in BSC in September last year but was travelling a lot and only used the gym for two months. I have been ripped off by the club, first, by getting over charged and then having them deduct fees from me monthly as well. The manager Krystyna said she will give me a month free of charge and freeze my account, however, I still got charged. It’s very hard to get out of a contract here! Best if you enroll in another gym!So far I havent been able to get any refund. I have contacted the club and member services at Town Spirts International. I am still waiting to get a refund.I was enrolled at another sports club the YMCA in the Boston area but joined this just because it was near to where I lived. If you want to get ripped off and get unhelpful customer service this is the place.The gym itself isnt big and its in a basement. There is also a 45 day notice for cancellation for which they ask you to pay $25. Not sure why they require 45 days to let someone go while when they want members it takes 5 minutes to set up their account

Central square has a very friendly and helpful staff. Equipment is in general good. Clean and safe.

Its a gym! I havent run into any of the issues the other folks mention, and at thirty bucks a month its the most affordable game in town. (protip: if youre signing up, leave your email address and let them schmooze you over a week or two, a discount WILL Be offered). I havent had to experience cancellation which some reviews say is a pain, but as far as the facilities I find them quite serviceable, with the exception of not enough drinking fountains (one on the floor, one in each locker room and thats it). Staff has been friendly and so far I have no gripes

Great gym! Overall I really like this gym!

Theyve been charging me for the past 8 months despite numerous attempts to cancel my membership.

Over period of 3 years they doubled fees without any notifications. When i went to cancel they pretended not to process it and i had to talk to manager to get them to drop the extra charges. Typical large-gym practices

They tricked me into a membership when I asked if it could be transferred to any club since I was moving. NO it cant. But, the facilities are good.

BSC Central Square was closed for a month from a burst pipe. I could not cancel my membership for a whole month because it was closed and I was charged that whole month it was closed when I could not go to it and also another 45 days after canceling my membership. So basically was charged an extra 120 extra dollars and could not even go to the gym.

The staff are friendly and helpful and the gym is quite clean. The yoga and Pilates classes are run by excellent instructors although they should give them a bigger space to use.Most of the equipment works well, but the few machines in disrepair do not get fixed or replaced quickly. It is generall pretty easy to use the equipment.This club is very convenient and moderately priced. I really like it.

Pretty crowded and it is a basement, but it is a great location for lunchtime workouts. Their classes in the morning and during lunch are great, but the instructors arent great at keeping to the time. It is common to see half the class depart at the scheduled end of the class. It tends to not be too crowded at 5 or 6 PM.

Although this Boston Sports Club is crowded and in the basement, I find it a pleasant place to work out. The space is divided in two and easy to navigate. There is a steamroom and sauna. The staff is pleasant.

Nice selection of free weights and cardio equipment. Also offers some studio rooms open to all to work outside of the main area. Staff is cleaning the gym everyday which is a huge plus. Also offers free towels to members to use.

I dont understand why some rate this gym so low. It is very well priced, roughly 20/month for the basic package. Staff is friendly and the gym is not overcrowded (It is only sometimes crowded right after work). Its clean and there is extensive cardio and and lifting equipment. Classes and personal training are available. I keep hearing the gym is losing people to another nearby gym, which is significantly more expensive. I cant explain this phenomenon, as I have seen both gyms.

Staff members are very disorganized. I requested for an invoice for my fitness club fee reimbursement. The first person told me that they will send it to me by email. I never got an email from him. I called them a week later, and was told that they will call me back. I never got a call back from them. Then I called them again, and now I was told I need to go to see the manager to get the invoice. I also found out the manager is not here today. They are very disorganized.

Good space, although I wish they had a pool here. Zumba classes and yoga classes are pretty good for workout.

Update: The water filters were changed after my review (still tastes a little weird), the deadlift platform was removed but theres more space for other things I guess. And a sweet guy during the early shift always remembers how many towels I need!!BSC central square is my weekend gym. Great location and decent size. I enjoy it. Three stars for all the water fountains- it;s super important to get this fixed. I cant be the only one who tastes the filters not being changed. Its actually pretty noticeable. The equipment is a little outdated. Could towels be in a better location?

No sports facilities but group fitness claases are v good at central sq

BSC Central Square is inexpensive, and you get what you pay for. After switching to BSC, I eventually stopped going to the gym because of how bad the experience was. For someone who used to regularly go to the gym, I pay to want to work out, not for my gym to give me another excuse to skip exercising.The interior is extremely small, which means there often isnt enough equipment to go around. I ended up having to change my routine up every day based on what was available, or waiting a few minutes because benches and equipment are always in use. If you use weights and would like a spotter, watch your head since you have to duck under treadmills to get behind the benches.The locker rooms were my least favorite part about this location. Other BSC locations have nice locker rooms, but Central Square is gross. The bathroom floor is constantly flooded with a river of old shower water. This is because the showers dont have doors—instead they have dinky curtains that barely close and cut off at mid-thigh. The shower water pushes the curtain out, and all the water drains into the hallway. Have fun walking through the puddles if you want to use the sauna.A good number of the lockers have doors so broken that they were falling off their hinges. One time I locked the locker, but for good measure tugged on the door. To my surprise, the entire door opened, with my lock locked on the outside.All this aside, the staff are very friendly and its the cheapest gym in Central Square. Just be sure not to pay full price — there are always promotions going on for a $25/month membership, but they wont offer you that immediately if you go in saying youre signing up.

Its a really great place to workout. I love how clean they are.

Great location, clean as any bsc. it gets busy quickly.

1/4th of the mens lockers Ive checked are broken; space is limited; limited machines available

Nice staff personal great equipment clean sauna steam room

Place not well maintained. Steam, sauna & showers are often not working.

I canceled my gym membership and i am still being charged.

Great gym, friendly staff, great layout, great air circulation

Yes its smaller than other BSC Ive been to so the equipment are jammed up & the dumbbell area is small so if its full you got to find a workout area. Also some dummys had to ruin lockers.

I switched to this gym from Healthworks in Porter where Id been a member for five years. I live just a few blocks away and can walk here, and while the BSC definitely feels run-down and the weights are crowded during peak times and the equipment is frequently broken or dangerous-looking and the AC doesnt really work and the management seems to not care about anything, I got a deal... $20/month forever! Healthworks had absolutely terrible management as well, and it was appalling how little they cared about often dangerous conditions, given how much they charge ($80-$120/month). If theres gonna be pathetic customer service, at least Im not paying much for it! Ayyy.Ive also been a member briefly a few times at VIM in Central, and while the facility seems much nicer, its gotten very expensive. The killer is that the VIM under HMart is totally un-usable to me due to the air fresheners they pump through the facility. The air quality is extremely poor, and I go there to... you know... be healthy and breathe hard. For some reason the City allows HMarts cooking exhaust to go into VIM (??) so youre inhaling carbon monoxide, food particles, and toxic air freshener if you go there... be warned! So, BSC it is for now...Anyway. The BSC could really use more benches given how many people lift here. The cardio area is pretty unusable not really due to anything thats BSCs fault, its all the dudes sweating while wearing toxic cologne. Hold your breath going past that locker room for sure! One other thing: joined BSC at the beginning of June, and the steam room has been broken since then (Its now August 3). Hoping that will be fixed by winter because if I cant get my post-training steam on in the cold, thatll be the end of this affair. :)

I am rating one star because after I froze my account in person I have been charged for two months, I have then sent an email to block my membership but I have still been charged even if I have had a response saying that my membership had been cancelled.

A budget fitness club with lots of equipment s. However between 5 and 7 pm it is really crowded.

Awful gym. Expensive. Not very clean...frequently broken machines and classes are not at convenient times. Given the location and clientele I would expect more from a gym. Disappointed as this place was convenient.Additionally, there were several mornings the person opening did not show up and people were stuck waiting outside. Upon calling the manager we were told we could go to the Davis Square location....NOT helpful.

Horrible place for the seem to be very biased are towards certain race of people the manager is horrible when it comes to that point you need to be revived

Nice place very friendly staff

I’ve been a member of BSC Central Square for 2 years and overall it’s a good gym. It’s a smaller location of BSC but with plenty of equipment (boxing, Pilates, TRX bands, elliptical/tred mills, rowing, free weights etc.). Locker room is very clean and has a sauna and steam room. The steam room frequently has to be repaired. The staff if very personable there; however, the management team can be unresponsive to inquiries. Management of membership rates and billing is poor. The gym has charged me late fees on multiple occasions due to their automatic billing not working properly through the website. The convenience factor of the gym outweighs the cons of management/billing issues for me personally; however, be aware that it can be a headache.

Today 5/13/15 at 6pm my sister called for information about the $19.99 membership, she asked if someone speakes Spanish and a a lady who answer said in spanish something like whats up very unprofessional and rude and she told my sister that theres no $19.99 membership in that local. couple of minutes after I called asking for the same offer but this time in English and the same lady told me that they do have the $19.99 membership. I was in shock sad and disappointed, how people can discriminate someone like that, I bet she puts that she was bilingual in her résumé. people like this are not a good assets for any companies

BSC Central Square is a clean basic gym with great classes and friendly staff. It can get crowded, but finding a machine never seems to be a problem.

This is the worst gym I have been to! They are thefts! Do not go there!

Waiting for machines,only care about making money and not about the client

The machines are always broken. The service is terrible. They are always out of clean wipes. They dont take care of the place at all. Its dark and stinky

Gets the job done. Try to avoid the evening rush hour after work however....

3rd time this week trying to call them but no reply. No idea what is going on.

Hours are wrong for Sunday and Saturday. Not very fair to customers to have them come all the way here, just to turn around because you cant get your hours right.

Great price, location and equips

Beware: This gym will continue to try charging you fees, even after you cancel your membership. Its quite shameless.

Paternalistic attitude. Nickel and dime you with fees and penalties. Make it impossible to meet and even to cancel membership.Crooked management!

Gym has all I need. Staff friendly and gym is clean.

Basement location isnt the greatest but gets the job done

They tried to charge me $30 for a day pass

Outrageous Prices for Average Gym

Good gym, reasonably empty, more than 50 treadmills and cardio equipment. Honest price, around $ 25 a month. Equipment for those who like to work out iron is reasonable, serves well.