Overcharging for nothing. The only thing that I was going for, it was the yoga classes and some fun classes. Some employees are very rude and sometimes you leave this place disappointed.

Clean and well organized Crunch. Conveniently located above a Barnes & Nobles, movie theater, great stores to shop/eat and easy parking.

I really liked the gym when I signed up and did go there for some time. When plans changed and I decided to cancel my membership, I stopped by Crunch in Burbank and asked an associate to cancel my membership. They did their thing in the computer and told me I could still attend the rest of the month.The following month my automatic withdrawals stopped and I thought that was it. More than a year later I suddenly noticed I had a charge from Crunch, I looked at previous months and saw they had started charging me 3 months prior.When I called Crunch, they told me to email the Manager, which I did, and the managers reply to me was to send proof of my cancellation or they would not refund.Well, I dont have proof since I canceled my membership with an associate and trusted enough not to ask for documentation or some sort of proof of my request so no refund for me.So as an advice to anyone who goes to Crunch fitness. If you decide to cancel your membership, make sure you obtain records or proof of your cancellation and keep that proof somewhere safe as they may start charging you again later in life and ask for a proof of cancellation in order to refund.All and all, they lost my and my familys future business for a measly $120 or so, hope it was worth it for them.

Beware. Shady tactics. Near impossible to cancel membership. Fraudulent.I’ve been a member for years and enjoyed the gym and staff in that time. Recently, I’ve been trying to cancel my membership, as I moved from the location. It’s going on 2 months of me trying to accomplish this task.The corporate site does not return cancelation requests, and the gym manager purposely ignores them. I’ve left countless messages for Sheena, the operations manager, who refuses to take or return my calls or emails. I’ve reported them as fraud to my credit card company and reported to the BBB.Do yourself a favor and save the headache of this place.

Jenae had an attitude, was rude and incompetent regarding my membership. I have the highest level membership here and she was telling me I would be charged $10 to enter the gym and $16 for my guest. How about no. I did not encounter any issues going to WeHo Crunch and shouldn’t here either. Management needs to retrain her.

Well equipped. Clean and very organized. Doesn’t get overpacked, which I love.

My experience with Antonio, my personal trainer, was amazing! He introduced me to a variety of workouts, meal plans, and health advices that all helped me to achieve my physical goals. Im really glad I work with him! Highly recommended!

If you want to get in shape with outstanding coaches who are the best this is the place. Cross fit makes you work your whole body. Every work out is different which makes it interesting and fun.

Love the classes presented, the childcare, and the machines to be had to be used. free parking is a bonus as nicely. i love that the products inside the locker room make you feel like youre in a spa. fairly advise it, its a amazing price for the rate.

Total fraud. They have the audacity to increase our monthly rate by $8 due to covid because they weren’t making enough money and had to close down a couple locations. Boo hoo cry me a river y’all still making millions. We are all struggling through this pandemic, and you guys charge an arm and a leg as it is for your petty location. If that extra $8 a month is what’s keeping you guys in business then you have a serious problem. I’m heading back to 24 hour fitness!

Came in on a Thursday at noon and there was plenty of space in between people. Not crowded at this time at all.

Even if you have the premium membership TO WORKOUT AT ALL LOCATIONS but don’t sign up at this location they will try to charge you an EXTRA $30-50 fee here for a day rate and the one on Sunset. They claim it’s due to these locations not being franchise, they just don’t tell you that when you sign up.I mostly feel bad for their customers who pay 4x more for their membership at this location though. Especially since they have people working out in the parking garage. & no their location is not better in any way. In fact it’s much smaller than my home gym location. You’re spending more to be in Barnes and Noble.

Great Gym.Great parking.Very clean.Never crowded...!

I love both signature Crunch Clubs. It would be hard for me to go anywhere else. Im addicted to the classes (some instructors alternate between both Sunset and Burbank). One thing is for sure. Show up, cut out the sugar and watch your body shred. Its like magic.

Ive been with this Gym for 6 years, referred dozens of people to it and they kept charging me in the MIDDLE of the pandemic when no one could even go to the gym. Sham of a shameful organization. No wonder the trainers and teachers quit ALL THE TIME. Every week for as long as I was there, there were a new batch of random people working there. The COO tried to write me this annoying sorry but I cant help you, Stay healthy :)! response. How insulting. Again, a multimillion dollar organization does this in the middle of a national crises. I will do everything I can to ensure that every person that I know does not become a member. SHAMEFUL.

The gym is always clean and neat. Thank you Crunch Burbank! 💫✔️

Gym still charges members a yearly maintenance fee, wile it was closed! This is thievery! While I understand that gyms are struggling right now, but so are patrons. Gym has been closed for months, I havent used the gym, I have canceled my Account, yet somehow Crunch Burbank still collects $44. Shame on you Crunch! And based on your reply bellow you justify charging fee wile being closed. Also, as per email i got your gym just opened outdoor last month, not November, as you claim.

This was my first time at a Crunch Fitness Signature location and it was well worth it.

Horrible service to assist a traveling member from another state.

I was in town for a few days and worked with Adam. Super professional gentleman that made sure all policies were enforced while adding a personal touch that made the gym feel like home immediately. I’ve found that with everybody’s faces being behind a mask now, it is difficult to convey any personality, but Adam transcended that. GREAT GYM, GREATER SERVICE!!

Its good but need more machines, many people for few machines, people sit at the machines and are using the cell phone for 5 10 minutes and do not vacate for other people to use, the gym is overcrowded and they do not enlarge, they do not add more machinesit does not have enough machines for a number of people and when it spoils one, nobody comes to repair it.

Theyre open with a small area in the parking garage. Better days are coming...this meets the need for a decent workout for now. Great staff! Thank you for all the hard work it takes to keep a clean, safe and compliant gym operation going.

The gym is good! But the service they are providing is TERRIBLE! They are charging you for ridiculous things! Even when you want to sign out, they are bot canceling you and continuing to charge your card! I had to change my card because of that!

It is way more better than golds gym in glendale i changed my gym today to crunch it is easy to sign up its not crowded and way mlr closer to my home and also no sign s of gym bros

Disappointed in crunch’s handling of Covid protocol. People were not wearing masks correctly (especially in the densely populated weights section) and social distancing was not maintained.

Staff is cool. Pigeons are friendly. Parking is fantastic.

Well, what can I say? Im still dealing with 3 frivolous charges against my credit card by Crunch after 3 months of attempted communication with them. Crunch is ignoring their customers emails to manager, they are unwilling to help on the phone, and they are trying to substantiate their charges against me because of the terms of our contract. The problem with that is this: Crunch is unable to provide the services laid out in the contract, and they are purposefully ignoring communication from their customers. There is a global pandemic in the world, and the fact that they would rather play hardball than conduct business in a proper fashion is very appalling. I notified them that I no longer wish to be a member. It is immoral and illegal to steal from your customers! Good luck with the customer isnt important perspective. These are the thoughts that I will share when friends and family members ask me about my Crunch experience. Save yourself the trouble and DO NOT SIGN THE CONTRACT with Crunch - they are unprofessional and immoral.

EDIT Jan 2021: It got SO MUCH better. Almost everyone wears their mask properly now and I haven’t see the usual suspects who were clearly violating the rules in the past.OG Post: The gym itself is great. But staff usually does not enforce / make sure that people are wearing their mask (not even talking about wearing it properly).Been here since it opened up and I’m concerned about the covid situation, sometimes I can not avoid the busy hours and it makes me feel uncomfortable when people don’t wear mask / are nose free.Staff almost never shows authority, which is das for all the people following the guidelines.

Why do I have to pay to enter when I have a membership? I get it that they have other amenities, but dont care about that. I just wanted to get in a quick work out since I was near by at the time and get out. It is not worth paying $10 more to use the same equipment I would use elsewhere. If I went there for their other amenities, then I would pay, but thats not what I was there for so I why should I be force for to pay extra?

Wow you sissies complaining about people not wearing masks while working out lol!! Stay home if you are scared!!!

Great location, in the mall and next to in and out

This place apparently is not part of the crunch family. It would be great if we were told before hand... they asked me to pay an additional 10$, not even worth 50 cents... nasty attitude at front desk. Apparently my last contract with this club called crunch

Love the classes offered, the childcare, and the machines available for use. Free parking is a bonus as well. I love that the products in the locker room make you feel like youre in a spa. Highly recommend it, its a great value for the price.

I have been a member of Fitness SF for the past 2 years. Since I have been a member they have added a variety of classes. More yoga, and Zumba, and P90X Live. Locker rooms are always clean and stocked, friendly staff, great group class instructors, and motivating personal trainers.

Great gym. Always clean and organized. Since I went in the mornings there was always space and I never had to wait for the weights I needed. After a free class with Adam Koel, I started training with him. Adams a great trainer and taught me a lot. After working out with him I look and feel so much stronger!

It’s a clean gym, great classes, amazing staff and motivational and knowledgeable instructors .

YEAH BUDDY!!! I just joined Crunch Fitness after participating in a free one day trial and was immediately hooked after not having to fight to the death to use the gym equipment, which is good because most of the guys there are much bigger than me and would most definitely win,(JK no ones bigger than me.) Anyways if your reading this review its because you want to know if its worth the price if you join. I think so because the gym has unlimited free work out classes, is extremely clean well organized and has a vast assortment of equipment that allows for a very versatile workout. I know Ive only been apart of this gym for one day but Im extremely excited and I hope I never fall out of this ether. But if I do Ill be sure to update this review. Shout out to my guys Jason and Esteban for making me feel welcome. Grazie and ciao.

The cleaning crew is incredible here. This gym is very clean!! The spin bikes get wiped down after every class, the womens locker room/bathroom/sink areas are constantly being refreshed and cleaned. The front desk staff is great. The gym mechanic is pretty efficient and keeps the machines and bikes in good working order. The only complaint I have is the gym mgr. Shes not the brightest person. Nor is she patient and/or understanding to the members issues. She doesnt take members suggestions very well either. With a new gym mgr running this Crunch, it would be the best gym in Burbank.

I considered this gym as my 2nd home. All the crew are nice and polite . the place is clean and classy

This is the best gym in the area, hands down. Its very clean, spacious, and rarely too crowded. The staff are all very friendly as are the clientele who workout there. No one is there to stare at you while you workout like at other gyms... (24... cough cough) and it definitely has a positive family feel going on. They have a dry sauna, showers and big lockers available. They also offer free Bliss shower products. This place rocks!

Stopped by and they said that Im not allowed here, this is a $60 a month lease. Oh wow that is the high society cluc ha?I dont care how much money you guys are asking, for me crunch is crunch, and if I happened to stop by here Ill do my work out here or anywhere else. This is why I signed with crunch.. The least they could do is let me know there are places I do not have access to. My last lease with you falks, that is legit bs for real.

I promised I would never go here nor purchase their membership is simply did not want to honor a 1-day free trial due to some technicality I find this gym no good or useful Ive been a member for 5 plus years Ive never had this sort of customer experience never go here very low quality gym

Great Gym!Very Clean and pretty much has everything I need for a good workout.I love how there is always fresh towels handed to me when I walk in and never too crowded when I go

Been a member since they opened. I love working out here. Its getting a bit crowded during peak hours, and I wish they had more of the most used free weight equipment, but what can you do. Clean facility, well maintained equipment, friendly staff, and mostly friendly members make for a good experience.The only complaint is the membership fee. I get that one flat rate which provides all-inclusive access so you can attend any classes is a huge benefit for many, but I dont have any interest in the classes so feel like Im paying more than I should have to. Would be better if they offered a reduced price for members that just want access to the equipment. On the flip side the higher cost probably keeps membership headcount lower but impossible to know. As the fee keeps going up each year it may get to the point where I look elsewhere to get a membership that feels more cost-effective for my needs.

Gym of choice. I love this place its always clean and its filled with great people. The price may intimidate you a little but it is worth every penny. A++

The price was totally worth it and their staffs were friendly. Clean facility and the equipments were well maintained. You could probably enjoy your workout here.

Amazing gym

This place is Closed 😔 until, further Noticed entrance door letter say. Updated, google please.

Not very honest people, I got the membership, then i got very sick (metastatic cancer) and I asked to cancel my membership. I did not even use one day of my membership. I talked to the manager and he said he will cancel the membership and he will refund my one or two premium payments. After a while I noticed that they not only did not refund the last month payment, but they even charged me the second month. I do not remember the name of the manager. Thank you.

Amazing quality.

Clean gym. Good equipment. Great staff.

I love this gym! Lots of fun workout classes, the equipment is never crowded, the staff is super friendly. Extremely clean as well.

I’ve been a member, for a couple of years and it’s sad to see the slow deterioration of what was a top-notch gym. First the positives, great spa, bathroom and locker area are always clean, and the staff is pretty helpful and friendly. Now for the negatives. The treadmills in the front row closest to the counter aren’t in the greatest shape, some have loose pieces and they seem to be mis-calibrated because the speed is off on most of them. A few of the weight machines are also getting old, loose bolts, wobbly seats, and are just getting worn down. It takes a while for a machine that is out of order to eventually get fixed. There aren’t enough wipe dispensers to clean up after u use a machine, and they are often empty. Here’s a suggestion for the owner(I see u around every now and then) take the time to personally walk thru every machine with your staff and have them report if there are issues with any of them, do this on a monthly basis. Follow thru with staff if they are reporting issues with equipment and take their suggestions since they are on the front lines. Apathy is the enemy of any business. I hope to see more effort from owners/ managers.

Very expensive, but completely worth it. Everyone is nice to one another and its just amazing place to be at.

I love Crunch Burbank. It is always clean, well ventilated and the staff is fantastically friendly and helpful.

800-1000 for a mouth no gym is worth these price!

Ohhhh myyy Gosh! I can’t tell you how shocked I am at how professional, caring and understanding Jason was when my family and I signed up.. He went well about and beyond for us.. I mean, just amazing service! We moved here from TX about 2 months ago.. Started at 24 hour fitness (DONT DO IT! 24 hour is nasty) Anywho, I heard of Crunch and decided to give it a go.. I was in love the moment we walked in.. This gym is so freaking clean! Everything looks brand new.. I just love it.. I’m so happy and blessed that I finally found a good gym! Thank you all very much!

Well every time I come to this gym from San Diego when Im visiting I pay a 10 dollar fee. Im usually in town for 2 days but this time they were charging me 30 per day. Well guess who didnt work out this weekend.

I have my membership here since April, I love to train here! They have all the equipments you need! Lot of cardio machines, awesome classes, nice changing room, sauna, clean environment!

On April 4, 2019, I signed up for personal training with Davis, the personal training manager at the Santa Clarita CRUNCH FITNESS for a package of 8 sessions which also included 2 additional sessions for free. The cost was $480.00. Unlike a standard business contract, there was NO paperwork just Davis indicating for me to sign on the electronic signage pad for my training package. NEVER ONCE did he mention there would be a monthly recurring charge of $480.00. Of course I signed because I was purchasing my 8 + 2 training sessions and I wanted to pay for them. WHY would I question that? Any legitimate and ethical business would advise you that you were actually signing a monthly recurring contract. Again NOT ONCE was ANYTHING mentioned about being charged monthly for additional training sessions.On May 6, 2019 a company named ABC FINANCIAL took $480.00 out of my account and again on June 4, 2019 took another $480.00. A TOTAL of $960.00 was taken from my account that I NEVER AUTHORIZED.While under the impression that I was ONLY paying for my 8 + 2 sessions, I did sign their electronic signage pad. Though, because of their misleading, dishonest and corrupt business practices, in reality I was UNKNOWINGLY signing a contact that was allowing them to charge me monthly for sessions that I never intended to have.I went into CRUNCH FITNESS and spoke to Jabari Day, the club manager on June 10, 2019 regarding the unauthorized charges He then completed a “Request For Refund” form and informed me that I would be refunded the $960.00 in 7-10 business days.I did receive a check dated June 27, 2019 for $480.00. I immediately contacted Jabari Day inquiring about the remaining $480.00 still owed to me, and he said he would look into it. After two weeks of multiple phone calls and emails to Jabari Day, all of which were ignored, I started sending letters to the founders of CRUNCH FITNESS, Curtis and David Harman. I also spoke to Nic Soszynski, the Business Customer Service, Creative Coordinator. After all of this, I was informed they are not going to refund the additional $480.00. Their willingness to refund half of what is owed to me implies they recognize that they were guilty of poor business ethics.I personally know of others that have been deceived by CRUNCH FITNESS in the same manner as I have been. After researching I’ve found online what seemed to be a never ending list of complaints of the deceitful and shady business practices of CRUNCH FITNESS stealing money from members.

I love this gym! Very clean, great staff, lots of equipment and the classes are fantastic.

This has been my gym for several years now. Even though its a bit far from me, I chose it. I looked for quality and this was it. However, I never expected to be targeted by a head manager(trainer). The fifth time(of 4 occurences), I was approached by this individual in such an aggressive and hostile(with foul language) manner, I was completely shocked. This all stemmed from moving a wipe dispenser about 9 inches away. Yeah... Members move entire machines, at our gym. I made a complaint to the front desk, followed up by an official email, but nothing was done. Im not sure why any professional business with such following would ever permit this behavior from its employees? I would think it would be unacceptable(but its obviously not). Following this vile and definitely unexpected incident, this revolting and poor excuse of a human, prances around the gym like nothing. To think that I experienced this negative instance at a gym, where you come to de-stress... I still gave it a 2 star only because I care dearly for the members and its my gym. I always opted out of going to an LA Fitness/ 24 Hour Fitness, etc to avoid any filth like this, and well I came across it. Faithfully, things will have a positive turn around soon. I Also hope that in the near future Crunch begins to show their appreciation/solidity to their members and stops tolerating incompetent and unprofessional employees.

This staff member by name Jonny Texan is extremely inconsiderate to customers needs and requests. Very spiteful and toxic attitude towards a customer who requested to stay 2 minutes longer the closing time. He refused to accommodate my need to finish my regimen and turned off the treadmill I was exercising on while I was on it.And after I addressed this to the manager by name Liane her response was more shocking than the incident. It was the following ..“ So what do you expect me to do... I do not see an issue here..”Really??? Now I understand where the unprofesionalism comes from and is advocated by ...

Dont come here with a membership from another area unless your tryna pay extra.

Great place, always friendly staff, always super clean. I love Zumba with Jodi and Plyojam

The lovely place also people there working

When it comes to commercial gyms that have a little bit of everything, Crunch Fitness is probably the best in the Burbank/Glendale/NoHo. I regret so badly being convinced to leave here to try Equinox. I really dont have anything bad to say about Crunch.Over the past few years (almost a decade) Ive been a member of 24 Hour Fitness in Burbank and Glendale, Equinox Glendale, Burbank Athletic Club, Media Center Health Club, and Crunch Fitness Burbank.The Gym:At less 1/3 the price of Equinox Glendale, you practically have everything they have minus the scented towels. They have a large free weight area. During peak hours you might have to wait a little bit but in my experience not nearly as much as other commercial gyms. Before I left there were 2 squat racks, a deadlift area with a landmine, 3 flat benches for barbell bench press, and 1 of each decline and incline bench for your barbell needs. Other than 24 Hour Fitness in Burbank, that is a good amount of barbell stuff for a commercial gym. This is also probably the only commercial gym I know of that has a turf and a sled to push. Ive only seen this at other speciality gyms. There are also more machines here than most of the gyms Ive listed above and the layout is just overall more open better than most Ive listed above.The Amenities:There is ample parking here. They have nice showers with body wash, shampoo, and conditioner. There is a sauna in the guys locker room (I havent been in the womens one but I assume there is one as well). Their trainers have been really friendly and no one seemed overly aggressive to try to make their sales pitch. They will help out with form stuff if just ask.The bottom line:If you are starting to workout and you want a good commercial gym (not a speciality one for crossfit, powerlifting, mma, or barre), this is the best Ive found in the Burbank/Glendale area. It has a little bit of everything you need for whichever fitness goal you want. There is also no contract clause locking you in for any specific amount of time. If your workout goals change and you want to join a different gym, they even prefer email. I dont see any reason not to join this gym.

At least you dont freak out when you forget your phone by one of the machines

Ive been a member of Crunch Burbank since it opened 5 or 6 years ago. Understandably there are many gyms to choose from in Southern California and at some point or another Ive worked out at all of them. I can honestly say however,  with 100% conviction, that none of them even come close to this Crunch, and this is ENTIRELY because of the amazing staff! In particular Id like to specifically express my immense gratitude to Kayla Truffa, who is absolutely the best personal trainer Ive ever had the fortune of training with. A little over 2 years ago, I nearly lost my struggle with Ulcerative Colitis. I had plummeted from a muscular 220lbs down to 145 as I was suffering from extreme internal bleeding and stomach pains. My diet consisted of jell-o and soup as anything else felt like shards of glass in my stomach. Medications werent helping, biologics werent helping, iron infusions and blood transfusions werent helping (I had become severely anemic) and I was even on a form of chemotherapy, which wasnt helping. I ended up requiring emergency life-saving surgery to remove my large intestine and 2 more subsequent surgeries for abdominal reconstruction. It was a long, rough road of recovery and every day the challenges seemed overwhelming. I just kept trying to push forward though, taking each day at a time. Each step at a time, no matter how small. Slowly but surely, things began to improve. Eventually I became so anxious to start exercising again and was consistently motivated by the great team and staff at Crunch Burbank. Jon always does a fantastic job of bringing in the most experienced and knowledgeable trainers that are out there! This goes especially for my trainer Kayla Truffa. I wanted to start working with her because I found out that she had an extensive background in Behavioral Health, Dietary Nutrition and unique digestive issues. In addition, I had already witnessed her own workout sessions in the gym and was just in awe of her discipline, form and work ethic. I had never partnered with a trainer before (admittedly because of fear, pride and stubborness) but she truly inspired me to seek out her assistance in the hope that she could help motivate me as well as push me outside my comfort zone in areas that I felt needed work. Since I began training with her, I have noticed an uncanny evolution in what I was capable of accomplishing in my workouts, and gains that I never thought would be possible again. I cannot praise her enough and felt compelled to leave this feedback as I know there are many out there that could and should benefit (as I have) from her incredible skills, patience, understanding, unfathomable depth of knowledge and quite simply her amazing personality. These are all traits valuable enough on their own, but when collected together in one person, that individual becomes a treasure that any organization, gym or client should be grateful to have and learn from. If youve ever considered working with a personal trainer, please take to heart my feedback and do yourself a favor in seeking out Kayla Truffa. I believe there are great things in her future and I guarantee youll be thankful you did! Bahut shukriyaa, Kayla!

Conveniently located. Staff is mostly friendly, but not super attentive. Equipment selection is decent, but lacks adequate free weight options (one power rack, for example).

I just went to Crunch Burbank now to ask about membership. I understand that theres only one staff available but I ended up waiting for more than 30mins... And no one came.Just frustrating...

An amazing gym, Ive been here since they opened, always clean and maintained. Staff is professional and friendly.

Clean, friendly, great atmosphere and never overcrowded

Best g ever 5 star *****

My favorite gym. Less traffic than the sunset boulevard location with the same classes

I just walked in. Brought their membership and told I can go to any gym with my membership plan and Was told to pay more to come to this one.

Nice personnel and good equipment !

Misleading billing practices.

Racists to black people fire that manger asap.

Racists to black people fire that manger asap.

Clean gym, friendly staff.

Bad service

Amazing

Racist