My husband asked me to check with this agency for car insurance and home insurance. We have been with AAA for over 30 years. In recent years, my dad needs more attention relating to insurance matters. It’s hard for me him to call AAA and I have to always do it for him. Aaron does speak Vietnamese and Cantonese so it makes it convenient that my dad can call him directly and less work for me. The home quote actually came out less while the cars were a little higher per month but with more coverage.
Our daughter needed renters insurance to move into her apartment near her school. It was cheap,quick, and easy. It was about $14 per month for the requirements needed by the landlord.
My car overheated during the crazy hot weather. First time needing to use tow service, Jose explained how to use the service. My car was towed to my mechanic free of charge as I purchased the coverage.
I was referred to Aaron’s office by a friend. I can see why my friend trust his agency so much. First of all, I am not yet a client. I have been dealing with my claim at another company but I cannot get a straight answer from my claims adjuster nor did I get a response from the other insurance company. Aaron got me on a conference call, we waited on hold for 40 mins with “my” insurance company. After I gave my consent, Aaron was able to ask quick & direct questions to get an update on my case. Apparently they sent me some paperwork and I needed to submit certain statements to clarify the claim! A verbal explanation would have been nice from my own company! On my next renewal in December I will definitely switch over to Aaron and his team.
I have insurance with another company. My insurance guy won’t pick up his calls. Ever since March, They seem to have closed. I spoke to Aaron, even though I’m not his client, he gave me some pointers... who to call and what to do next. Thanks for for the guidance. Will call you back for a quote on the next renewal.
My mom has been using State Farm for a few years with Aaron’s office. She had a claims emergency and needed my help to send in photos and documents. During Covid, the waiting time at other types of business can be long. Aaron’s office helped us very quickly. We didn’t have to stay on hold for an hour or talk to a machine. I would recommend his service to all my friends and family.
I wanted to thank Aaron and his team. My car broke down on one of the hottest day in history of Los Angeles. Luckily I had emergency roadside service. It was during traffic time so the service came late but the tow guy explained he had many calls that day. I’m just happy State Farm towed my car and I wasn’t stuck on the street. I called the office for guidance and they were super nice and clear on how to use the coverage!
I work in the medical field. And with the pandemic, I called Aaron’s office for a life insurance quote. He was very knowledgeable and thorough. I would recommend my friends and family for his services.
I bought my first car. I was afraid the insurance would be high. A friend recommended me to this office. They were able to run me some different quotes prior to me buying a car. And they even sent the insurance ID cards to the dealer so I can drive the car home. I just had to pay one month to get things started and no extra fees to my monthly bill. They won’t give you the run around!
I have been searching for a great insurance office and finally found one. Selena truly surpassed my expectations. She was extremely helpful and knowledge in the different options I had and explained everything very thoroughly. I had no questions or concerns after her help! She really takes the time to find what is best for the client and the most beneficial. I appreciate all her help and hard work!
I found Aarons office on Yelp. The experience I had matched the reviews left by his other clients. I only got a small renters policy but they spent time explaining to me all my questions on how it works. Jose was my rep so I can get my keys to move in. Thank you Jose!
Great service! Was recommended to State Farm for auto insurance from a friend who couldnt say enough great things after they helped her with an accident. Now we use State Farm for all of our insurance needs! Very helpful, and can explain terms and policy options in a way that is very accessible for first-time buyers, like my husband and I. Give them a call, even if you just want more information or a quote!
They are honestly very quick and responsive with there work very organized and they will do anything possible to help I just want to thank Aaron for the good help He did for my mom and I’m just glad it’s all over with thanks to Aaron. Really recommend this place will give 6 starts if there was any 😔
Working with Selena is great! She is very responsive and understands what I need as a client. While she is really friendly, she is very professional at the same time. I always know I’ll get the “white glove” treatment with this office and Selena. Oh and best price too!!
I needed renters insurance. Within 20 mins they explained the policy, set up my payment, and sent proof to property manager so I can move in and all this was done over the phone! Thanks for the quick service.
Nichole Lunn has been the kindest, most empathetic, and informative insurance agent I’ve ever dealt with. It’s as if your friend is helping you and not a stranger. Thank you so much for your care and extra effort always! You’re the best!
I’ve been with State Farm for almost a few years now and found a person that truly cares and explains things to me in such a professional and easy going way, Selena has always been the person that I go to with all my questions and concerns. She’s so helpful, respectful and a sweet woman. Glad I stumbled upon this location and great team
Amazing agents, very satisfied with their assistance, explained and answered questions in details, especially Jose, he has been so great. Excellent customer service, very professional, I’m glad I am insured with State Farm . I would like to thank them for their support and assistance. Highly recommended.
During the pandemic, there are times where I am just too busy. I got an email reminder to pay my bills from the staff. As it turned out, my credit card company issued a new credit card with a different expiration date, so the old card did not work unfortunately. Thank you Aaron and his staff for staying on top of these things. It prompted me to change my billing info with other payment accounts as well.
Quick shout out to José. Thank you for fixing my problem w the finance company. I had suspended my car because I wasn’t driving during the lockdown. My auto finance company tried to make me pay for their insurance and José was able to clear things up. No need to pay extra to the finance company!
I have been with Aaron Vuong and the team at State Farm for years and they are AWESOME! Jose Salazar who is my account manager always goes above and beyond to make me comfortable and happy. Very thankful for the team I know I can always pick up the phone and call them with any questions!
I have been insured with this office for years and they have never disappointed me. Selena has helped me with all of my questions and is super quick to respond. Definitely go to this office for your insurance needs!
This office is amazing!! Selena helped me get insurance after I bought a car and she was super helpful in explaining insurance concepts to me. She even bundled my policies with renters and life insurance to help me save more!! I highly recommend this office to everyone
Ive been a client of Aaron for years and his team is excellent in providing customer service. Selena is super helpful in answering all of my questions and responding timely. I highly recommend this office to anyone who needs insurance and doesnt understand insurance concepts!!!
I have been with State Farm for almost a year now and I can proudly say that I love the company and the people who work in this building. Every time I go the people are always nice to me and never make me feel that I am not their top priority. I am always going to be with Sate Farm until the day I die.
Had a great experience! Felt like they really listened to what my needs were. And they made some helpful suggestions. I feel Nichole helped me get exactly the policies I needed!
This review is for my recent experience with Nichole - she is fabulous! Up until now my experience with this office has been a bit...rocky. Don’t get me wrong, they’ve always been nice but things always ended up messed up or miscommunicated somehow and it was very frustrating to say the least. However, Nichole has been wonderful and on top of everything during this really scary time. She always has a kind word and is a great communicator - I have greatly appreciated having her help me figure out how to handle things during the Covid-19 crisis and I look forward to working with her in the better days as well.
Nichole Lunn was great to work with! She was able to save me a lot of money on my auto insurance. The process from start to finish was quick and easy. I highly recommend this agency!
Since I’ve gotten my auto insurance through this office they have always been able to answer any question I have. Jose usually helps me but everyone else in the office is are very helpful as well
Aaron and his team are amazing and provide so much information on insurance in order to make sure I understand what Im paying for. Selena has been helping me out for years and she never disappoints.
My insurance rate went up inexplicably. When I called, Nicole was really helpful and figured out what happened. She then re-submitted my information to get my rate back down. Ive been with State Farm for many years and highly recommend them and this office.
Do yourselves a favor and go see Selena!! She is the most professional, kind, and helpful individual. She made the process of getting car insurance so quick and easy while giving me the best deal possible. Thank you again so much, Selena!!
I walked in to the office because I was interested in life insurance. I was treated by Alex who walked me through it and when I asked for an appointment with the agent, I got one the next day. Aaron talked to me about all of the options I had for the life policy, explained very thoroughly and I felt really comfortable and safe becoming their client. Definitely a good experience.
Selena was so amazing and helpful! She made the process of purchasing insurance for my car quick and easy. Definitely give her a call!!!
Aaron and team, especially Jose and Nicole are super friendly and make the burden of insurance easy. Aaron always has suggestions on how I can save some money which is a delightful difference from my previous agent.
I switched over about 5 years ago and I remember they initially saved me about $50 a month on what I was paying on my insurance. Since then as my needs have changed they’ve always taken care of me, especially when times were tough financially they’d always help me figure out what I could do to reduce my costs. State Farm is great insurance to have, and there roadside is awesome- Everyone here is EXTREMELY friendly in a genuine way. The first few times I thought I’d just gotten lucky, lol but no, every time I call everyone is super nice. They’re also really easy to get ahold of anytime I’ve needed to speak to anyone. It’s a hometown touch to State Farm.
My family has been their client for the longest time. They’re always very nice to us and very professional. I wanted to talk to the agent himself, just to review my policies and coverages and Alex set me an appointment with him within minutes. Definitely recommend this office.
I switched to State Farm and my mom recommended me to speak to Jose. He was extremely helpful, very informative and patient when it came to answering all of my questions. It made the process to switching less stressful and I really appreciated it.
The guys over at this statefarm branch are amazing they answered all my questions and gave me a great rateI have been with them for about 3 years now and will continue to give them my business.I would highly recommend them if you need any insurance policy.
It was my first time ever insuring anything and i was nervous but this place made it super simple. Selena helped me out it super simple and she made it clear as day for what was going on. Perfect office for all of your insurance needs.
Definitely the best agency in area! Whenever I had any questions about my insurance needs I was provided by accurate customer service. Highly recommended agent & team!
This agency is great. They are fully staffed and can speak Spanish. My dad speaks Spanish and it’s great that he can call Jose directly, then I don’t always have to help my dad translate.
I was interested in getting renters insurance policy, so when I called in and spoke to Alex, he explained it in a way that I got a great understanding of what it covers and how important it is. He got me and my Dad an in office appointment with Aaron. After that their agency has been taking care of us ever since.
Got my car insurance through this office and they made everything simple. Jose explained insurance coverage to me which was very informative.
I called after an accident and we all know how stressful those can be but I talked to Selena who helped me through the whole process of filing a claim! Made it completely easy! Safe to say She’s really the kind of StateFarm agent from all the ads! Lol
The staff in the Burbank location work very hard. Whenever I need help they get back to me the same day. If they can’t they always call me back within the week after they researched the info. I have confidence and trust in their work ethics.
Best insurance agency I’ve been to. Friendly staff, great customer service. Alex and Tamara speak Russian and Armenian which in my case was very helpful.
This is the first agency I have dealt with that I can actually say, they care about their customer needs and they helped me get the right policy for my 2 cars. I really appreciate them and their help.😊
I’m currently a student & didn’t know that the good student discount would lower my rate. Thank you for helping me save money.
I had a very reassuring experience Here. Selena helped me every step of the way. She always calls me back on the same day and I enjoy working with her.
Happy to share my great experience with Aarons agency! Nichole helped me to refinance my car with State Farm bank. I was really surprised how easy the procedure was.
My relative came to visit me. He got into a small accident and they also covered him! Very happy with them.
My parents had to refinance our home. Loan asked for 4 revisions on proof of insurance and they never charge for the proof nor a rush fee. Definitely worth being with them.
My dad is an Uber driver and they can insure our regular cars and the car he uses for Uber and all the cars get discounts. Great company & great service.
Selena was very helpfull and was very professional. The service was great and very easy.
Have my auto and renters policy with them. Just got an appointment to talk about my life insurance with Aaron. The best agency that I’ve worked with.
I have personally known Alex (Vahag) for some time already. Decided to pay him a visit at the office, he introduced me to Nicole and Jose, very nice people. I wasn’t rly interested in insurance at the time but they talked to me about my policies. Got information that was never given by my current company. Definitely switching my insurance to them.
Great customer service! Tamara and Vahag helped my parents insure their jewelry. For once I wasnt needed as a translator lol, the workers there speak Russian and Armenian.
Nichole is always informative about what she can offer and what is going on with my policy. Everyone else in the office is friendly in my experience.
Great customers service!! Answered all my questions and concerns!! Would recommend!!
Got my life insurance policy through them. Definitely going to Alex when I renew my auto and homeowners insurance.
Just got my personal articles policy for my jewelry from Alex and Jose. Great team, fast and reliable.
I’m very satisfied with the staff in this office. Great customer service, I recommend this location.
I came in wanting a rate for my car insurance and I had the pleasure of speaking to Selena. She answered all of my questions and made the process very easy!
Ive been with this office for 30+ years. Nicole is very helpful and a pleasure to deal with.
After visiting numerous offices, I found the best service and policies at Aaron Vuong’s office. Selena was a lot of help!
I always recommend Aaron to my friends & family who are looking for insurance adviser. Youll never get disappointed
Great customer service always responsive and helpful.
I have had many different insurance companies but was never as satisfied as I am today with this agency and this company.
I rented a car for a road trip & I didn’t have to buy extra insurance as my coverage automatically transfers to the rental.
I chose this office because they can text me when I have questions. Also my mom speaks more Spanish so when she calls they always pick up and help her.
I’m going on vacation for 3 months & didn’t know I can suspend coverage to save money until they informed me.
I didn’t know State Farm can help with car loans. Then I spoke with Alex and Nichole and now I’m paying less for my car payments. Thanks.
Tamara is always there to remind me to make my payments on time! This agency really takes care of their customers.
I bought a new car. My cousin referred me to José. He spent a lot of time explaining the coverage to me. I did not choose the highest coverage, but when I have more hours I will add more coverage. I felt very comfortable with José.
I want to acknowledge Aaron and his employees. Whenever my dad has a question about his payments, he is very patient and answers all of our questions. They always have excellent customer service, super recommended! 👍🏽
I have been insured in Aarons office for a couple of years. He is a very kind person. I like how they are very informative with my auto insurance