While the technician that came today was great and completed the required work. My overall experience with A&E(Sears home service) was absolutely horrible. I have actually called LG and filed a complaint. My first appointment the technician was 3 1/2 hours late with no call/text or email. I tried calling A & E and was told there was a 2 hour wait to have someone get back with me. After he left I did my first load of laundry and the machine still leaked all over my floors. He did not resolve the problem. After the second technician came he trouble shot the issue and ordered the part as well as scheduled a return visit for the installation. On the scheduled day I had received e-mails and text messages confirming the appointment. After no one showed up during the scheduled time I called and was told that no one would be coming as I had not received the parts. I was never to;d that the parts were being delivered to my home and assumed that the technician would be bringing them to the appointment. These are new machines that are stacked so for EVERY one of these appointments, including the ones where no one arrived I had to unstack them. This is not an easy job and requires myself to work with gas lines as well as water lines. In the 2-4 weeks that I have tried to get this repair done I have wasted an enormous amount of my personal time and had to unstack and restack these machines 4 times. The machines are not designed to be moved or handled this much and the process is labor intensive. I am EXTREMELY unhappy with the overall service from A&E. Feel free to contact me if you would like more info as I could go on and on to include being hug up on A & E customer service.

Excellent service. Kept me informed of ETA via text, called upon arrival to confirm I was ready. Listed carefully to problem, quickly assessed root issue (which turned out NOT to be our fridge but in fact our under-sink water filtration system that feeds into the fridge). This was outside his obligation, but he still took time to discover the exact problem (leak in water line) and explain what my options were. He didnt charge for the visit (this was a return visit from a previous service), and with his advice I was able to purchase cheap parts at Home Depot and complete the repair myself.

This is excellent service! They do maintenance and repair! The technicians are professionals and find the problem.

I have the Master Protection Agreement and their repair and maintenance service has been exceptional. Until they are no longer able to find the part the. It turns into a nightmare. I was without a washing machine for 2.5 months waiting for Sears to find the part. I had to call each week to get a status on average I spent about and hour to two hours on hold trying to get my case escalated and you have to go through this BS waiting process. It wasn’t until I got to the stage where so much time had passed that the next step was to replace the machine. Guess what! The part magical was shipped the next day and my washer replaced..... I will not be renewing my master agreement. I spent so much time following up and doing laundry through a fluff and fold service that we could’ve invested that time and money on a new machine and gotten it sooner.

Tech called first and showed up on time. Very friendly, courteous service. Got my washer fixed up, took my credit card and done. Great service!

Sears is the worst company to do business with. They dont contact their customers about the replacement of your broken appliance as per their Master Service Agreement. They dont answer their phones, your call is put on hold for hours or they transfer you to one department after another then if you get connected to a department, you get out on hold again forever. Ive been battling with Sears for over 2 months and I am still without a working microwave. Sears is no longer the dependable, reliable company they use to be.

I called Sears service because I suspected that my oven igniter was going bad. I purchased my Whirlpool Range from Sears so I decided to pay for an expert opinion. When I made the appt. Sears was aware of my account, pulled up my range, but did not say anything about the chance that the part for my oven may longer be made. My oven is only 8 years old. The technician came, I told him what I suspected was wrong with the oven and all he did was search parts and discover the part was no longer made. He did absolutely nothing outside of search his phone and I was charged. 89.00 for nothing. I called the service center back to request a discounted service call fee because again, he didnt even look inside the oven to confirm my diagnosis. Sears service center transferred me to 6 different people each saying they would escalate my concern and finally I was told service fees are unrefundable. Terrible customer service. Dont waste your time or money w/ Sears service. They will charge you for service not even rendered.

For four frustrating months Ive been trying to have Sears fix my washing machine. I purchased a 5 year protection plan when I bought the machine in 2016 and was told by the sales person that it would be no problem to have it serviced if something went wrong. That has not been the case AT ALL - Ive had a total of 8 techs to my home (half of whom arrived later than the time slot I was told), Ive spent hours on the phone, and STILL I do not have a properly working machine. Two weeks ago I was told Sears would finally replace the washer, but there has continued to be mishaps with that - the person I spoke to on the phone who made the claim report wrote up the report but didnt submit it, I was supposed to hear back from someone by last Friday and received a four minute long silent voice machine from the Sears number, and then this morning I got an e-mail asking how the service repair went last Thursday (there wasnt one on that day). I will never buy another appliance at Sears and would discourage others from doing so. I will be spending probably another two hours on hold tomorrow calling the 800 number to see what has gone wrong - AGAIN.

The first tech was very professional in handling the estimate & parts that needed to be ordered. I knew the repair requirements beforehand. However the parts did not arrive as scheduled and it delayed the repair work by five days. The second tech did the installation but I had to assist him since he had no helper to help with the heavy washer door. He did not seem very confident during the repair work nor very engaged. He indicated it was leaving the company soon on less than friendly terms. Hopefully my repair is okay?

Easy to schedule; honest about cost of repair and advised me to replace the appliance for less than the repairs would have cost.

I couldnt have had a better repair guy! They call him Ken but he is Russian and that is an American name that they call him. He is the the best and if anything else goes wrong I need him to come back. He was quick and efficient. Please let him know how much I love him!

When this warranty was sold to me, I was told I would have a yearly visit and that the water heater would be drained, however, you are now charging $50.00 extra to do this service. I declined to have this service done due to the additional cost! Very poor policy, and not what I was originally told. However, the serviceman was quick, efficient and professional and a good asset to your Team. He would get 5 stars, however, I rated the change in your warranty policy.

Tony from TM Group Appliance showed up to fix our Kenmore fridge, under warranty. He was great - got along with our dog AND figured out the hidden issue with the freezer in record time. We will definitely be using him again.

Thomas Johnson is a great technician, with both a sense of humor and an exhibited kindness toward my 3 curious dogs. He was very efficient and did the job very well! Our Kenmore fridge is back in business with a new compressor. Thank you!

The individual technician was very thorough, courteous, and explained each procedure that he was performing. Every telephone call I made was a disaster - the computer system is atrocious. I was given the wrong type of appointment. I was notified that my technician was on his way 3 hours before he arrived. When I questioned conflicting e-mail messages; I was transferred to a Spanish speaking service representative because the computer did not understand my problem - then I was transferred to an Amazon warehouse telephone tree because the Spanish representative did not speak English and I do not speak Spanish. After spending 10 minutes to reach a service representative to question the delay in the arrival of the technician; then 20 minutes on hold waiting for a response, I was told a lie about the reason for the delay, which I found out when talking to the technician. If I did not have a 5-year warrantee, I would never call Sears Home Service again.

The first repair service AF Services came on 4/27/2020 reviewed the problem with the ice maker and the freezer door gasket; said he would order the parts which would come to AF within 5 days or less. Then we got a notice that service wouldnt be back until May 10th. On May 7 a service from Pitoynski Appliance came with the Ice maker part replacement but not the black freezer gasket. The service man was great located the black gasket and came back the next day with the black gasket and the repairs were completed. However we continued to get notification from Sears that the repairman would be coming out from AF services on Friday May 15th. We tried to notify Sears that the repairs had already been completed by Pityonski but couldnt get through by phone or emails. When they call came that the repairman would be here in 30 minutes we told them that the repairs had already been completed. Something is definitely wrong with the telephonic and media system at Sears these days. I never had any problem with communications or service from Sears before this incident!!!!

Our experience with Sears Service has always been very professional. The techs that they send out are always, courteous and leave our home as clean as when they came in.

The repair man named Patrick G. did a fine job and knew exactly what our problem was. he replaced the pump and tested to make sure it ran ok. since i have washed clothes at least 6 times and machine worked perfectly. thank you .

Excellent service. Technician showed up during the scheduled appointment time. He was very thorough and explained in detail all the maintenance he was doing on the freezer. In addition, he provided handy tips to properly use and maintain the freezer. This was a great service experience and the technician was wonderful.

I called for maintenance on my washer/dryer. They noted I also had a contract for the microwave, so I ended up with two technicians on the same day. They were both great--on time, knowledgeable, thorough and courteous.

Sears Technician was absolutely wonderful. He switched my dryer door to the opposite side to make it more convenient for me to retrieve my clothes in a close space. I did not even ask, he saw it and made the change. Thank you again.

My refrigerator is an older model but I love it. It was great, the serviceman came in, tuned it up and said keep it as long as you can. Its a good machine. So nice not being sold!

Ill never use Sears again. Called for repair one day and they tried to up-sell me to home warranty policy. The next day when the tech was due to arrive, I upgraded to the home warranty plan and was assured I could use it that day. Tech showed up and said absolutely would NOT accept warranty as this was scheduled as COD. Great service and knowledge. Tech looks at fridge which is freezing up and has to order parts which dont show up for a couple of weeks but that doesnt matter because he cant get back for 3 weeks. Two days before he arrives, I have to tear apart fridge and defrost it myself with a hair drier. He put in the parts which were a bi-metal thermocouple and a computer board. I asked why did we have put in the computer and he said that what the mfr recommended. DUH. These guys arent technicians, theyre monkeys at best and that probably insults monkeys. And heres the stupidity of Sears policy of not allowing the home warranty to take effect immediately: they already collected the monthly premium of $39.99 and I would have to pay $60 for a service call. Figuring $40/month for 12 months = $480 + $60 service call = $540 AND they would have installed a rebuilt computer at much lower cost. STUPID, STUPID, STUPID AND I still havent gotten my cancelled policy refund of $39.99 after 2 weeks. NEVER AGAIN.

I have a master protection agreement and have had 4 services on my refrigerator within the past 4 months and they REFUSE to replace it. They are in violation of the lemon law and their entire protection agreement business is a fraud.

Tom provided outstanding customer service. He was knowledgeable, kind, professional and completed the job just as he said he would .Although I was disappointed to have to wait a week for parts to arrive, I was very happy with the suggestions I was given by Tom to get by for a week with a dryer that wasnt working properly. The parts needed for repair arrived to house during the week and were ready to be installed when Tom returned during scheduled time. I was happy to have same repair guy so he knew exactly what needed to be done and all was done under my extended warranty.Sincere thanks,Cheryl and Family

Had an issue with the capacitor on the condenser unit. Called Sears on a Sunday, scheduled for service on Monday which had temps up to 110 in our city. The tech arrived a little late, but understandable considering the heat wave. He diagnosed and corrected the problem quickly. He was very nice, and very clear on what he was doing. Also gave me great information on my Sears Warranty. All in all, a good service call. Thank you Miguel for taking care of our issue and getting us back some awesome cool air!

Good. What the service man told me to do worked. My water wasnt draining in dishwasher completely. My water wasnt hot enough to melt soap and it seemed to be slowing down the draining. Raised the temp and it is working fine now.

This Sears was just days away from the store closing, which was March 15, 2020, and you could tell. No one wanted to help, people were walking in, grabbing some tools, and walking out without paying...sad!!!

Trash service. We have had a repair scheduled for over 2 weeks. The service time was inbetween 3-6. Simple enough, I take time off work, arrive home at 230, and low and behold a note!This note says, sorry for missing you, they stopped by at 2:15, I dont think that is 3 ? Maybe the people who schedule folks at Sears cant read, or they dont employ people who can tell the time.I dispatch people for a living, if I go early, I call ahead to make sure they are home.Figured I could call sears customer service, and they would fix the situation. NOPE, they told me that it was my fault for not being ready at 2:15, when they said 3 at the earliest. Where is the accountability?I have to imagine sears sold out their clock department and cant tell the time. Sad.Owner said to reach out, but hasnt responded!

Update from first post: the repair guy came, he was 2 hours past our scheduled time but he was good at calling and updating his status with me. The repair was completed and the unit is running, however, I now have a new noise...... not sure what it is about. IF I COULD GIVE 0 STARS I WOULD!, MY REPAIR HAS NOW GONE ON FOR TWO WEEKS! 2ND APPOINTMENT CANCELLED DUE TO LACK OF PARTS. I HAD TO CALL SEARS TO FIND OUT MORE PARTS ARE NEEDED. NO COMMUNICATION WHAT SO EVER. SEARS HOME REPAIR SERVICES ARE HORRIBLE. I WOULD RECOMMEND BUYING ELSEWHERE. NEVER PURCHASING ANYTHING FROM SEARS AGAIN. JUST TERRIBLE!

Our experience with our Sear repair technician was very friendly and helpful. He was willing to explain everything in detail and he took the time to explain how to maintain our machines. We were very satisfied.The only downfall, it is very difficult to find the service repair numbers. Can there be an easier way to locate these numbers? Also, at the time of the call I purchased a service agreement, but never received confirmation email or mail that I have a service agreement on my appliance. There should be some documentation a service agreement was purchased.

I was very pleased with the technician who fixed my refrigerator. He was very thorough and cleaned up any mess from the repair. He also made sure that my refrigerator was back in great working order and I was very pleased and satisfied with the result of his work. Thank you!!!

The repair service itself was excellent. Unfortunately we had to wait many days for the appointment and then the serviceman had to order the part, which took an additional four days -- EVEN THOUGH I described the exact problem over the phone including the part needed, along with the model and serial number of the machine. Problem is not the service but the lack of precision in getting info from customer at the onset.

Excellent service. On time, explained the situation and resolved the problem right then and there. Very informed on product. Highly recommended.

While the tech was fine, the experience with the Sears repair of my fridge was an utter nightmare. I made an appointment for repair of a part that became damaged (the fridge is under warranty) from 8 to noon on a weekday. Thus began the hell. As noon passed, I called and was told several times the tech was on the way or would be here at a certain time, but that didnt happen. I also kept getting told routing would call me ASAP and they didnt. Finally a tech called me but when I clarified what was wrong he said oh no he only did service and not repairs so he would have to put in a request for another tech (I clearly said it was a repair problem when I called to make the appointment). During all of my calls (I must have made 10 that day) I got cut off three times. Suddenly on one of the calls around 3-ish I was told my window was now 8-5. But I was told the tech was on his way and would call me ASAP. But then when I didnt hear I called back about 30 minutes later and was told I was the last appointment on the route after 5. At this point I was fed up and burned out and I said I wanted to reschedule the next day. Obviously that wasnt passed along because at 5:30 I got a call from a tech that hed be here at 6. He checked out the problem and had to order a new part and we set up an appointment in a little over a week for him to install it because he said it would only take a few days to arrive. When it hadnt arrived in close to a week I called and was told it was on back order (no one bothered to call and tell me that). But then the customer service rep said to keep the appointment because maybe Sears could find a different supplier to provide the part. I then got an e-mail about the repair job so I called back and this different rep told me the appointment was that day, which it wasnt. She gave me totally different information on how to handle the appointment if the part did not come in on time. Finally the part did come in the day before the previously scheduled appointment and the tech came and installed it. But what should have been a simple experience turned into an AWFUL one with completely incompetent customer service. I really have no desire to shop at Sears again.

My refrigerator is finally fixed - hopefully for good. Sears Technicians are well trained and get the job done.

Sears repair technician did an excellent job to fix my PRO-FORM XP 580 Treadmill problems. He replaced most of the parts. It looks like a brand new one. It runs very smooth and quiet. I would like to recommend the Sears Master Protection Plan to everyone.

Our service rep. called prior to coming to our home to verify his arrival. He was able to locate the problem on our dryer and fixed it immediately. He was extremely courteous and conscientious. Sears can be proud to have him on their team.

The man came when he said he would, went right to work and had it running smoothly in no time. He left everything clean and back in place.

Fantastic job done by the repair tech. He reduced the problem and explained the difference between a front loading and a top loading washer system, which I had no idea even existed let alone to even ask the sales people. Next time Ill be more prepared when making such an expensive purchase.

The repairman was friendly and informative. He was also knowledgeable and answered all our questions.

The repair man turned the washer on and ran it through the cycles. During that time he brushed the lint out of the lint chamber. When he finished he said OK Im done. He spent as much time sitting in his van before and after he came in as he spent servicing the machines. It is impossible to rate because I got NO feedback from his servicing. Good thing this service was free!

The whole experience was trouble free and excellent.

The timeline for our nightmare with this 4 year old Kenmore Elite refrigerator:Oct 28-We came home from dinner and noticed water all over the floor in front of the refrigerator.Oct 29-Since it has been 4 years since we bought the refrigerator at Sears, I assumed it was out of warranty so I called an appliance repair company. They sent a repairman out that afternoon. He said it was the compressor and that Sears built these faulty LG compressors into their Kenmore Elite refrigerators. I found my paperwork and it said the compressor was under warranty for 10 years. The repairman wouldnt touch it anyway and told me to call Sears Warranty and I had to pay him $65. I called Sears Home Services and the guy was completely unconcerned that all of our food was spoiling and the ice was melting all over the kitchen floor and gave me an appointment for NOV 4TH, SIX days away. I told him it was the compressor but he didnt put that in the notes.When my husband got home, we went out to buy a minifridge. $141Oct 30 to Nov 4-We desperately try to finish the food that we could salvage and have to buy ice every day for the ice chests. $5 at least a day for 6 days $30Nov 4-Armand the Sears tech arrives at 830am. He tells me it is the compressor and the condenser and that this is a common problem with this model and that everyone with this refrigerator ends up with this issue. AND, he doesnt have the parts. Really?! I told the scheduler that this was the problem so shouldnt they have been preparing for this for the SIX DAYS that we were waiting and ordered the parts for this model of refrigerator that always has this issue? No, that would be smart, good customer service. He calls around and none of the other techs have the parts either. He is on the phone with his manager, Arslen (sp?). Im told I need to pay $99, the parts are ordered and will be expedited and coming to my house via UPS, my new repair appointment is NOV 23RD! Unbelievable!Later that day I get an email saying that my appointment has been moved up to Saturday, Nov 9. Awesome! But will the parts get here in time?Nov 5-Im worried about the parts and UPS since they often take their sweet time delivering things. I get on the Sears Home Services chat. Levi tells me all will be well and Sears HS cares about me and getting my refrigerator fixed. I want the tracking number but Levi cant even find the part in the system. I still have Armands cell phone number so I call him. Come to find out from Armand that he tried to order it but had issues with the system and that Arslen was supposed to have ordered them. He calls me back a while later and Arslen didnt order them, has rescheduled my appointment and has now washed his hands of the situation and tells Armand to do it. It is now 1:40pm Pacific Time so another day for shipping lost probably. He tells me it is ordered now.About 4:55pm, I get back on the Sears Home Services chat. Triston finds the order and says parts arrive 5 to 6 business days. I am sooooo frustrated by this point. I explain that the shipping on my parts was supposed to be expedited because they wont get here in time for my appointment. He says they cant do it but hell send a message to the Parts Department.SO, NOW more than 7 days AFTER my refrigerator has stopped working, my parts may or may not arrive in time for my install appointment. It has cost us $65 for diagnostics, $141 for another refrigerator, over $30 in ice to try and salvage the food that was in the dead fridge, and $99 towards the $360 in LABOR Im going to have to pay. That is $600 I will have to pay for my 4 year old Sears Kenmore Elite refrigerator that I paid almost $2000 for. How do you all justify this horrendous Customer Service?!My appointment gets moved to Nov 11. We will have been without a decent fridge for 2 weeks!FINALLY, on Nov 11 Armand gets our refrigerator fixed.

I have owned Kenmore washers and dryers for years and have always named them Faithful and Reliable. Recently, Faithful, my washer got tired and needed some repair. The service order was quickly placed and evidently from my sketchy description of what was happening, the repairman had an idea of the problem. He arrived on time, during the window provided to me, and although he had to leave to get the necessary replacement items from another repairman, he had even found out in advance where he might meet up and transfer the parts! Long story short, my washer was repaired within 30 minutes and is operating with its usual efficiency. Thank you, Sears!

My washer needed repair and the Sears people provided great, friendly service and expert work. Jessi was our technician and, even though we had some scheduling challenges, fixed the machine and it is running perfectly ! So far... :)

Staff friendly and kind in the gentleman there was working on my order was just a great guy 5 stars for me to him Mike Casper

The service tech was GREAT! Called prior to coming to be sure correct part was on truck! Was cordial - and prompt - and I felt great knowing it was backed by Sears!

ALL fixed.....service man was great and ordered part and back before he thought. VERY P:EASED!

The tech arrived at the stated time and was professional throughout the repair. He was knowledgeable and completed the repair promptly. He showed me the defective part and explained why it became defective and how it was causing the problem with the water dispenser. The needed part was identified the week before during a previous visit and was mailed directly to my house. So it was waiting for the tech prior to his service call. A first rate job start to finish. And the on-line scheduling process was a snap.

When I called to make the appointment they sent over a person that was a maintenance technician NOT a repair person. I specifically told Sears I need the dryer to be fixed NOT maintained. so I had to call them back after he left and wait another 2 days until a repair person could show up. NOT ONCE did Sears call me to discuss. the Maintenance tech said this happens all the time. not only did I have to take time off from work once but twice because of SEARS. I wanted to speak to a supervisor and not one person called me back from Sears. the dryer got fixed finally when sears sent the correct repair person. I do not recommend their repair service.

I just had a preventive maintenance check up on my garage door opener, tech was here for 5 minutes sprayed unit as I was watching so I inhaled the spray resulting in a sore throat, and left leaving no paperwork. I will not be renewing my maintenance which I have carried for 20+ years. Quality of service has really declined

The technician (Alfredo) was very thorough and very professional. I would highly recommend Sears Appliance Warranty

Technician cordial and arrived within 4 hr. window for his two trips. However, could have used treadmill sooner if correct assessment was made. Had to wait more than two weeks for a part which was delivered to our home but not replaced because the part which was actually defective was in his truck.05/25/16 Technician assessed problem and ordered console which was delivered to our home.06/03/16 Technician found out that it was not the console but a part required to start the treadmill that was defective. He had one in his truck and replaced it.06/11/16 Treadmill stopped suddenly while in use.07/06/16 Technician assessed that it was the start mechanics again and ordered a new part which was delivered to our home.07/21/16 Technician replaced the supposedly defective part.07/24/16 Treadmill stopped again while in use. Called Sears again for another appointment on 07/21/16.We were given a four hour window of arrival each time: 8:00am - 12:00pm. Technician usually arrived just before 12:00pm and called us on one occasion at 10:45am informing us that hed be arriving in an hour but showed up at 1:10pm. He told us previously that the scheduler over books and has no knowledge of the technicians complexities of the repairs. Used the treadmill only about 4 times in the past three months. Starting to wonder if the people who purchased extended warranties gets their appointments pushed back over those who must pay for their repairs.

My experience with Sears has been a nightmare. The freezer that is being replaced will be the third one. They have all been defected. I now have a case number with this company for a 700. dollar freezer. Never again will I have anything to do with this company. Suppose to be getting a freezer on Monday. Will be glad when this nightmare is over. Would not recommend this company to anyone!!!!! This situation has caused me nothing but stress. Out of 10 people that supposedly work for this company, only 2 know their job.

Excellent service technician. He was very knowledgeable and informative.He went the extra mile and had a good attitude. A+.

The serviceman came out and repaired my dishwasher quickly. It took two trips. The first trip he diagnosed the problem was a defective control panel and arranged to have UPS deliver one to our house. On the second trip he installed the panel and now the dishwasher works fine. We have had no other problems with this dishwasher that we bought in February 2009. The repairman was professional and we are completely satisfied with his work. He is a credit to his employer.

After re-scheduling three to four times (and me taking two days off of work), the repairman came. Was told he would come between 8am and noon, but he arrived at 1:37pm.Sears blamed the tardiness on the repairman, the repairman blamed it on Sears scheduling. It was probably a combination of both.Once the repairman arrived, he was very thoughtful, professional, and cleaned up well. My experiences with Sears Appliance have been hit and miss, mostly miss. Usually it takes over a week to get an appointment, meanwhile all your food in your refrigerator thaws out and goes bad. Once I got an appointment the very next day, but usually I think I just lucked out that day.Because of this, I will never buy another appliance from Sears.

The tech was nice and was able to fix the dishwasher... BUT he arrived 2 hours AFTER the 4-hour window, without calling to inform me he was going to be THAT late. I wasted 6 hours of my day waiting.

Fidel and Derek are mane of superior knowledge and masters of their craft!

The technician was very thorough and took care of all the problems regarding the AC. He and his helper were polite and efficient. You are fortunate to have such employees on your payroll.

Repair man was very courteous and efficient. Thank you for your help. Everything is working great!

The repair man was excellent. Knowledgeable, friendly, courteous. I was extremely pleased with his service.

The technician was great. .. But when he came he didnt know why he was coming to fix my dryer. I told the scheduler that the light burned out in my dryer and also I believe it needed to be cleaned also. When the technician came it wasnt noted I needed a light bulb. The technician said he would go in his truck and check. He had a lightbulb thank gosh or otherwise he wouldve had to come back another day to do the other half of the job. Well he couldve cleaned. In the end everything was OK.

Scheduling was about as bad as it gets. Appointment was between 8-12 and technician arrived after 5:00 PM with no contact. Inexcusable!Technician was outstanding and the only one after 4 trips that seemed to actually know how to fix my fridge. He was patient and made sure not to leave till all my concerns were dealt with.

Sears products and their warranty service cant be beat. All of our large appliances are from Sears. If something breaks down the repair techs who come to the house are always first rate, and always get the job done. We could do no better. Thank you Sears!!

Great services. Service personnel knew what he was doing and was very personable.

Fantastic service, very professional and efficient.

Two visits and the machine just started leaking again...dont think the repairmen know what they are doing Very disappointed. Ruined my wooden floor

I called for an appointment related to a code that came up on my dryer. Also, I told them that my vent hose kept popping off, that the lent hose for the vent needed to be checked and possibly cleaned, because the clothes were not drying in one run. The tech serviced the machine and said nothing was wrong, that he couldnt get it to throw a code, and tightened the connection around the vent hose, but said that he was not the one who cleaned the lent vent. He didnt tell me if the lent vent actually needs to be cleaned. I would have expected to have that as part of the maintenance policy I purchased. The dryer is still not drying clothes and is still throwing the d90 code

Mike, the service rep was very competent, got right to the fix for the problem on our water heater. The only con that I have for Sears Service is that they charge far too much for the repairs, which many times only take a few minutes of the service reps time to complete. Not a good deal when you put things into perspective as the average family cant afford these charges. Sears needs to make there services more affordable for all customers.

A good spot for appliance repairs

Service man was awesome very polite he kept everything clean explained every detail, I will ask for him all the time

The repair person who finally came to fix my machine did a good job and was very polite and took 20 minutes to get my machine back to working well. Getting to the point of having someone come was a misery. Sears scheduling was rude and difficult. My first appointment made me wait for hours, then and decided he was not the right repair person. He said scheduling would call in ten minutes to reschedule. They never called and when I called them back later the man I spoke to was trying to tell me I was at fault for not maintaining the washer. I got to the point of demanding another appointment. If I had not paid for a repair contract I would not be using Sears.

My technition was very cautious and knowledgeable. he went the extra mile for me. he found out that my refrigerator was still under warrantee.I had another company lok at at and the quoted over $1,200 to repair my LG fridge. I called sears as a second opinion, so glad I did! I payed a fraction of the others quote! Make sears for first call!

Twice i told the repair person there was something wrong with the timing on my Bosch Dishwasher. first repair was not succesfull. Second repair person ordered three parts, over &00 dollars of parts covered by my master agreement. I saw the parts because i openened the boxes. Then the repair man came to install parts. Guess what, only two empty boxes were left out of three. The 400 dollar part, a timer/computer, which i new was needed did not get installed. The repair man kept the part. The dishwasher was still not working. I called again, again another week without my dishwasher. Another repair person showed up. it needs a new Timer/computer no surprise to me! again another week will go by. I am waiting for the new 400 dollar part. WHY NOT CALL THE REPAIR PERSON THAT WALKED AWAY WITH MY PART TO BRING IT BACK! NO it is now a new order and must wait a week, so i am waiting again. waiting

We used to think Sears was a leader in Home appliance repair. Not anymore. It has lost its vigor. A technician came to check our dyer and he ordered the parts which we payed by Debit for $400 in addition to the $99 for a 90 days work guarantee. We should never have payed Debit just in case there would be a problem. We should have payed with a credit card and could have cancelled the $400 if there would be a problem. Two weeks after, when he came back, he said that the parts delivered was wrong and he asked for $99 payment. We told him we thought we paid $99 for a 90 day work guarantee? He said customers has to pay $99 EVERYTIME a technician comes whether a service was done or not. We showed him the receipt that showed the $99 we payed before was for a 90-day period. Then he left without taking the wrong parts and told us Sears will pick up the wrong part soon. We called customer service and a lady from Colombia or the Philippines answered telling us a standardized script they read to customers. I am very sorry for the inconvenience but Sears is going to pick up the wrong parts. Two weeks after, nobody called to schedule a pick-up. We called their Customer service again and a two different ladies from the Philippines answered and they told us the same script I am very sorry for the inconvenience, Sears will pick up the wrong parts and return your $400. We even talked to their supervisor who said exactly the same thing. Since nobody cares at Sears, we decided to return it ourselves We drove 1.5 hours in heavy afternoon traffic all the way to Sears Distributing Center in Upland, Ca. to make sure to return it and get our money back. The guard will not even let us in. She said to call Customer Service again for pick up. We drove back to Northridge in a 2-hour traffic at 5PM. So we called again and the lady from the call center in the Philippines told us exactly the same script. Maybe another Sears technician to take a second look at the dryer? How we wish we called LOWEs. LOWEs is just next to Sears in Northridge but their customer service and prices are two different things. We will never use Sears again. Nobody cares in their Home Repair department. We plan to write the corporate office.

Repairman arrived in agreed time frame with advanced notice. Literature for service contract I agreed to take promised well fix it on our first service visit. Since I knew exactly what was wrong and needed I tried to get someone interested ahead of time so that repairman would arrive with a freezer door seal. I couldnt get anyone interested. They were more concerned with getting my $80 co-pay. The repairman tried to obtain the seal locally but couldnt find one within 70 miles. So he ordered it delivered. It arrived today and is to be fixed next Wed.

The technician Jose was great, he came to check on my washing machine came up with a diagnosis and explained the options and suggestions to repair my washing machine.

Great service. But did not like the 4 hour window waiting

It would be a 5 star, but the first appointment did not remedy the problem with the washer, then we had to wait for almost 2 weeks for someone to come back. Mrs. Warnock

The Technician was very courteous and did excellent service on my washer

Vladimir was excellent. Knowledgeable, efficient, and friendly.

Bought new Water heater. picked it up and installed it ourselves. Worked for a few days and then sensor started to go off, every day it needs to be reset. When we called for repair they did the same thing we did, for days ourselves.Then instead of switching it out they sent 2 men to our house that tried to ring up a bunch of charges that were supposedly needed to make compliant...? So in other words we were told they were going to have to do all this extra work over 400.00 to make the area we have had our water heater in forever (with no issues) compliant...at no time addressing the heater that continually needed to be reset. We asked them to leave.We had gas company come out and they said we were fine, all connections fine, airflow was fine that the heater obviously has sensor issues.Great, so now we are stuck with a brand new water heater that doesnt work....simply cause I bought it at Sears.

Im pretty disappointed with the service this time. The technician said he fixed the dishwasher and talked me into getting the extra warranty, so I did. And when he took the dishwasher out, he scatched my wood floor. Hes had to come twice and still hasnt fixed my dishwasher and then he tells me I need to get a plumber to replace a hose. Called a plumber and he said the hose didnt need to be replaced, which cost me 49.00 dollars for that service of telling me theres nothing wrong. So Sears technician is back again replacing the pump but insist the hose has to be replaced, which means I have to deal with plumber again. Arrggghhh!

Very easy to work with! Nice Sales and Installers! Will be using again for my Epoxy flooring!!!!

Excellent service, quick and efficient repair by very courteous and professional technician

The technician was very nice Im ok with him the problem I have is that prior to this technician the one before he check the washer an cence then my washer is liking water from underneath an it wasent liking before at all.and he could found from were and every time I was close is water in my floor Im afraid is going to ruin it and we just redid our floors

I called Sears Repair and got a next day appointment. The service man was knowledgeable and fixed my washing machine the same day I was washing my dirty clothes.

Excellant. The serviceman knew his subject. Very personnel too.

DO NOT USE SEARS REPAIR SERVICE!!! I recently had the liner in my 4 year old Kenmore washing machine replaced. When I received the bill I discovered that I was charged $131.46 for the liner. The same part on the sears website would have cost me $88.76 plus $5.00 shipping. I was told over the phone that the extra amount of money was to cover a 90 day warranty on the part which I dont believe at all. My other issue with Sears repair service is that they charged me a $79.00 diagnostic fee on top of the $90.00 labor fee. Usually when you take a car or a computer in for service, the diagnostic fee is applied toward the cost of labor but evidently not with Sears. I find that paying $169 dollars for 20 minutes of work is unacceptable. So if you need appliance repair on your sears bought item I would strongly suggest you seek out an independent repair service and you will probably find someone who is more fair in their charging practices.

Wasted 1/2 day waiting for them to arrive, but they were a NO SHOW!!! STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME WAITING

I have had great success with the Sears Appliance Repair service and I highly recommend it.

All aspects of the repair were very good except the fact that I had to wait a month before a repairman was available. That is an unacceptable wait for contracted service.

The service personal were on time, courteous and dealt with the problem. It required parts that needed to be shipped to my address. Their return visit was timely and finally solved the problem. Thanks fellows.

The technician was on time and thorough. Overall good experience.

Excellent service by a great technician who was very competent and on time.

Carlos the tech worked very hard and did his best to complete the job. He should have had another person to help him, however as it was a big job.

Let me start off by saying, I have been a loyal and satisfied customer of Sears Roebuck since 1983. The only reason I am even giving a three star rating here is because of the service I received from the technician that finally arrived at my home after a nightmare of issues with A&E Factory Service. I am extremely disappointed with A&E and feel Sears is going to end up going out of business if they keep this company as their contracted provider of repairs and maintenance. I was lied to over the phone and told there are no supervisors, nor Saturday appointments, nor ability to have both my washer and dryer PM handled on the same day by the same technician...I had a technician here for my yearly PM and my washer ended up with a puddle under it that was not there prior. Finally, according to Elaina, Katelynn was able to schedule BOTH washer/dryer appointments together, so I would not have to be here again five days later for yet a third time. I believe I bypassed A&E and called Sears, which allowed me to speak with someone that had good communication skills and was in the USA. The technician arrived and immediately put me at ease by informing me that he understood and would handle the situation, which he did very well indeed. He explained what he was doing along the way, which is how Sears used to do when I had my old washer/dryer, he even taught me a few things. He was not sure who they had sent out earlier and when he tried to look up my service call it wouldnt show him anything, so he explained it was probably someone that is only able to do PMs and nothing else. This made perfect sense to me as to why the customer service rep told me the tech was not trained to check my dryer, so that is why they scheduled two different appointments on two different days. Why would you send out someone that isnt familiar with your appliances? I wouldnt send out an HVAC tech that could only handle the A/C and not the heat! Hopefully, next March, if they are still around then, I wont be put through this again. Thanks Tom for your patience and ability...I havent seen the water leak return and I hope I never will. I hope you or Jaime are sent out the next time I schedule an appointment. Kudos to you both and to Elaina and Katelynn - without you all this would have turned out a disaster, but because of you it improved my review and opinion. I look forward to being able to give you a five star rating next time!

The tech was nice a nice guy ... But not sure what the tech was suppose to do ...for my annual maintenance of my washer and dryer? He had some sanitizes cleaning tabs but did not use them to clean my washer ... ? Again not sure if he was suppose too? Basically all he did was run my washer and dryer and said everything looks okay... I mentioned the soap dispenser comes all the way out ... he said oh that should not happen and he can order me a new part ... I told him well if it is not suppose to do that then yes Oder it ....? the part came and it was broken because they did not protect it for shipping so the tabs were broken and no instructions as to how to install it ? I guess i can figure it out .. but really the questions is should i have to do that as the consumer? Plus now I have to take the old front cover off to install it on the new dispenser... lets hope it comes off easy...? seeing that I am now the warranty sears tech now and no longer the consumer of a almost 3k washer and dry..... maybe my expectations are too high or perhaps again another example of paying more to get less!