Just infuriated to have paid for a service contract until 2023 for over $700.00 then sold to Air Pros, to have them be sub-par as an a/c company and they no longer offer what contract terms were.So, ripped off by Bruno and Air Pros say they only purchased our phone numbers, not fulfilling any contracts.Thanks to both of you, you really know how to give it to the customer.

Theres another company that bought the customer list.. I recommend you do not use them on any under any circumstances. They are a rip-off working on commission trying to add to the cost of a repair.

My 10 year parts and labor warranty doesnt cover anything they came out and said the parts and labor were covered but it was 350 dollars to diagnose what is wrong with it. I contacted another ac guy who charged me 60.00 service call and fixed it right away

Do not use this guys. All they want to do is steal your money. Theyre a bunch of smooth talkers who want to sell you over price equipment that they know nothing about. Use anybody else but not Bruno the crook...

Matt came to service my unit and found there was growth caused from wetness. He cleaned everything out and installed 4UV lights to prevent future growth. He did a fantastic job, and even cleaned out my gutters.

This is the worst company ... They know how to just make money from customers... total unethical people ... they may sell AC unit and install for better price and then it starts pain ... their service people charge tons of money and nothing covers in warranty ... AVOID these folks ...

The law has finally caught up to another rip off AC company. Google Bruno total home raid and see for yourself. A normal sizes home (1800-2200sq) should cost apx $9,000-$12,000 for a new system including ductwork. Most big companies like Bruno and Best have set up a system that forces the techs to upsell expensive and unneeded items so they can make a living. Use a smaller reputable company so you dont get ripped off

Just nowIf you have any choice, do not use this company. First off, they came here and tried to sell us a unit for $30,000, which included all new duct work(did not need) although while I was in the attic with the guy he said he found no leaks, a unit in every room (monitoring) (did not need), a new compressor (did not need) a new AC (which we did need). They sent a sales rep with a trainee with a guy that tried to sell us anything and everything. Before we agreed to anything I went up to the attic and before we even decided to say that we wanted them to do anything he cut open the duct work with a knife he had on him and said well fix it and I asked him what if we dont want your service. He said he would fix it with duct tape. Before he went up into the attic there was NO cuts anywhere in the duct work. He went up there with his trainee twice before I went up there with him. He didnt know I was up there before. When i went into the attic with him there was suddenly multiple cuts that looked like knife slices or cuts in the duct work. He said it needed to be replaced. Which would up our cost, as he said. Once I said I wasnt going to pay for all new ductwork, compressor, and ac unit, he lowered our cost by maybe $2500. I was charged $10,500 for the ac unit, compressor and for them to fix the ductwork that they actually ruined. I have pictures from the inspector that inspected the place and the pictures I took later. I had only bought the home 3 months prior. They fixed the duct work that they ruined, which I was charged for, and they said, as I found out later charged me for more a 15 seer unit when they told us it was 17 or so. Now when my AC kicks on my power flickers and heat comes out of my bathroom ductwork. If you want a real AC company that isnt ran by sales people, please call someone else. I will gladly change my review if can have a decent conversation with someone who can make a difference. Your company may be big, your company may be getting larger. But if people dont trust you, you will keep losing business by word of mouth, which can be your best friend, or worst enemy.Update: They just came for their yearly cleaning of the unit and they wanted $1900 to put in some sort of sensors that are supposed to get rid of bacteria..what they didnt realize is that we already have them and had a guy put in the same sensor/cleaner for just 300$ .. STAY AWAY .. I will ONLY use them for the yearly cleaning because its free .. (ripped off since the beginning). They actually had the nerve to ask for $1900 to make sure their product worked better. Ridiculous. Stay away from them. You will get better quotes and real answers from, literally, everyone else.

They came to fix a leak in my toilet and Thomas did an amazing job.

Robo spammed my phone with a message. I have NEVER used these people and NEVER will.

Regret ever dealing with these guys

FRAUDSTERS. Watch the news

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