Pretty cool place, they changed my battery for a great price compared to other places weve been to, and they offer a one year warranty of the battery fails. The lady at the front was very helpful and informative. We will definitely come back.

They dont meet their deadlines. Repair was fine once it was finally done. They had my bracelet for a week. I specifically said I would pick it up in a week on a Saturday and the blonde woman agreed. It wasnt ready. Not good for customer service and didnt like her attitude. She never apologized.

Went in to size my ring and it came out looking like new! Excellent customer service and excellent work.

I Took 4 of my watches to get batteries. Look around the store to see what they have. Everyone in there were very professional and friendly. My watches were like new.

I was referred to Watch & Jewelry by a good friend and they did not disappoint. They replaced a diamond that I lost from an eternity band and polished both the band and engagement ring - I was impressed by the final product! They have serviced designer pieces at a fraction of the cost that the designer houses wanted to charge me and I didnt compromise on quality! I highly recommend this business!!

I brought in my moms bracelet to be shortened. It was The only bracelet she had and she had just passed away. My daughter was wearing it a while. But it still needed it to be shorter. After picking it up they put it on my daughter .Within 24 hours It must it fell off her wrist and was lost for good. I can’t tell you how upsetting that was for all of us being that was the only gold bracelet she had and gave it to my daughter on her deathbed! Evidently the clasp was not put on properly. They never offered anything in exchange. And tried to blame her. Before then she was wearing it a little big on her wrist and it never fell off. I was so when they had shortened it they kept the gold links. I had to run back into the store at that time and ask for the gold links back. Since then we bought another bracelet and sotted the links onto it so she Has the memory of her grandmother with her all the time.

Very nice customer service- they replaced my watch battery and we’re very helpful.

Dee & her entire family who run the business are second to none. I collect watches & they alway take care of me. They stand by their work. I could not recommend a better watch repair/service for someones watches! Kinda funny, I had this old watch that I felt was rare & needed work. Dee, knew immediately & told me it was waste of time/money. She could have charged me & then told me it failed. Honest business/Family!!! The Best!

Fast and friendly service.

Couldnt change a G Shock battery. Told me to come back. Terrible.

Great place! Family owned and very honest pricing and excellent service. I highly recommend them. I had several repairs done of expensive jewelry and they did amazing work!!

I brought in a 30 year old wedding ban that was my mothers. The ring definitely showed signs of age and a small portion broke. The ring also spun and I was debating resizing it. The owner took a look at the ring and the after talking the situation with me we decided to weld the old ring to the engagement ring my husband had custom made to match. That solved both problems and protected the weak side of the ring from more damage. When I was told that the dark areas of my mothers ring would basically be cleaned out when the welding occurred, I told him I liked the dark spots that showed its age. Then he offered to do what TWO OTHER JEWELERS said couldnt be done. He darkened the same areas of the new ring to match. All of this for an unbelievably reasonable price. My ring came out better than I could have expected.

Excellent service! Very honest and reasonable prices!

Terrible customer service. I asked for a simple battery change and oh did they mess it up. This man (owner) refused to except that my tide watch, made for surfing, by Nixon was not water proof. He did not put the appropriate sealant/casing around the body of my watch when changing my battery and the watch was destroyed when I entered the ocean. He refused to take responsibility and was persistent to tell me my watch was not water proof. He did not apologize or offer any type of compensation. 250 dollars DOWN THE DRAIN. Owner is rude and arrogant as can be. Terrible costumer service and even worse business decisions. If you need any watch repair go to FAST FIX JEWELERY at the Town Center Mall. Much more professional and helpful than this hole in the wall. If you are the scummy owner and see this, hello (I know you remember me).

Excellent service.. I highly recommend!

I brought my watch in just this morning to replace the battery.The service was excellent! - Fast and at the best price Ive seen for a battery replacement. They also gave me a very reasonable estimate for a future ring resizing on my wedding band. Ill definitely be back.The shop is very well kept and easy to find, youll find the entrance facing the TJ Maxx in the courtyard of the Somerset Shoppes.Having moved into the area recently, its nice to know shops of this quality are right around the corner to find.

Horrible customer service all of the people that work in here are rude and work with an attitude. I will never go back here they messed up on changing out a battery out for my watch how do you even mess that up? On top of that they never apologized once for their mistake. Lost a customer and everyone I will mention this to.

While I cant speak for the other reviewers, Ive had nothing but positive experiences with Dee & Guido. They are consummate professionals, and have never experienced rude behavior from either of them. In fact recently I had a very expensive 14Kt Gold Watch (Lucien Picard) repaired. The band broke off and it was too tight for my wrist. Dee went out of her way to take the watch to Miami and have it laser welded which insures itll stay properly repaired and not break off for years to come if ever again, and then she had her jeweler make a matching plate for the clasp so the watch looked more aestetic. It took a while to do this due to Hurricane Irma (Not Dees fault), and it was not cheap, but Im 100% satisfied with how the work came out. I would go no where else for all my Jewelry repair needs.Thanks Dee & Guido,Mike Friedman ( A greatful customer).

Extremely nice!!! Fixed my anklet in seconds.

Great service, fair pricing, and quality work.

I have been using Dee and Gino for many years and they are terrific.

Costumer service sucks, Owner was ridiculously rude.I am never going back, he definitely lost a costumer.STAY AWAY !!

The owner was so rude that I didnt do business there.

Owner is completely rude and does not honor prices, do not recommend this store!