My truck was stolen and taken to this yard and was told the towing bill was 1877.00 (this is a 97 Chevy work truck doesn’t even blue book at that value) called a retired attorney because I thought this bill was outrageous. He tried to talk to the owner but got no where I was told that that the only way I could get my personal items out of the truck was to sign over title and pay the owner 250.00 this didn’t go well owner flipped his lid and started yelling at me telling me to get off his property so thats what I did and his actions were caught on video witch he can’t delete from a friends camera he’s not listed with the BBB wonder why?

I had the misfortune of meeting one of their crusty, Ebeneezer Scrooge-looking drivers during an accident I had in Biloxi. I asked him if he could take my car to my insurance-preferred repair shop, but he said he was too busy and that he had to take it back to his lot. The police make you use whatever tow truck is in rotation, because they want to get the car out of the road, which I understand. However, I don’t see why (if I have full coverage), I have to waste my time and the insurance company’s money to tow it to a lot to sit for a few hours before we get it moved to the repair shop. It’s racket, and it’s shameful that the police are in on it (tacitly, at any rate). I understand the tow company has to get theirs but I hate that they have to get it coming and going. When I called the tow office the dispatcher told me I had to come down and sign a release, and that the driver had to be there, but she said he would, because he didn’t have anything else going on. I guess the driver forgot to coordinate his LIE to me about being busy with his dispatcher. On top of being ugly, he was a liar, but he looked like he’d fallen on hard times somewhere along life’s journey, so I don’t want to be too hard on him. After all, he was smart of enough to get his. When I came to sign the authorization, he was just sitting in his truck burning diesel. I tried to knock on their portable, but he honked me over, and then wouldn’t get his off his butt to have me sign, so I had to climb up on the truck to hear more lies. I had to pretend to be nice, because now that my car is in his lot, I know that I’m at his mercy, and I wanted it to reach my shop ASAP. The lot looks like something out of the Hills Have Eyes. I can tell you this: Anyone without full coverage or money, would be screwed dealing with these people. They wouldn’t know how to spell empathy much less show any. Thankfully, he was too incompetent to catch my lie (I learned from the best), because he asked if the car was registered to me, but it’s not; however, I knew that it would be an act of Congress to get around that. I’m going to do everything I can to spread the word about their lies and ineptitude, while also working with city leaders and legislators to change up the policy regarding tow truck gouging. When people get in a wreck, they’re at their worst, and between frazzled, over-worked and underpaid police and these scumbags, drivers are screwed, big time. Oh, to top off, the tow driver got cigarette ash all inside the car. I guess thieving and lying aren’t enough—they have to destroy your car even more than it already is. I know it’s petty to harp on someone’s physical appearance but when it reflects the person’s moral rot, I think it’s worth noting. Just for a laugh, I asked him if there was a shop in the area he recommended, because I figured a recommendation from this clown would serve as condemnation for the recommended party, and he recommends a local car dealership for body work. I’ve been to one or two car dealerships in my time, and I wouldn’t trust them to fix a go-kart. There are a few good ones, but this whole industry is rotten to the core. As an example, the collision place inflated costs, and the insurance company goes right along with it (a windshield costs $210 at a glass place with installation, but it’s $530 at the body shop...weird, huh?). I would say do better, but you can’t. The whole system is rigged, so keep on truckin’