Ruby was absolutely amazing! Im a weirdo who loves when a hygienist actually talks to you and learns about your life and we talked a lot during my cleaning! She was also very thorough. It felt like she actually took her time to make sure my teeth were super clean instead of rushing it. My dentist was also incredible! Would definitely recommend this place for your dental needs!Also when I was having a weird jaw pain a few months ago they got me in and took the time to make sure everything was OK! Amazing dentist office all around.
Great customer service and excellent dental work! They were extremely accommodating of my hypersensitive gag reflex and make sure I was comfortable throughout the procedure. With the high level of care, Im actually looking forward to my next visit to fix the remaining issues and highly recommend Dr. Ferguson to anyone seeking dental care.
I just got done with my first dentist appointment in a long time. And Yellowstone Family dental was fantastic, they really cared about you as a patient and my hygienist Ruby was fantastic at cleaning and making sure I felt at ease!! And Dr Ferguson was as kind as can be and she explained things very well at what needed to be accomplished!! I am extremely happy with my choice of choosing Yellowstone Family Dental!!!
I was hesitant to go back to a dental clinic after my last experience at another facility in billings. I am happy to have chosen Yellowstone Family Dental. They have a great staff, and are friendly. I highly recommend, because of their hospitality alone.
Great facility and great people. Would recommend 100 times over. The staff is very friendly.
Staff was courteous, friendly and efficient. They explained everything that they were doing step by step and was concerned about my fear of dental procedures. The dental hygienist, Amanda, was especially gentle with me and I was very pleased with the cleaning that she accomplished-as was Dr. Sawyer Ferguson. I appreciated her thoroughness and explaining what dental procedures needed to be done. Front desk as well was very kind in setting up appointments for me that were convenient and explaining billing. I will be very happy to return for my further appointments with a lot less concern that on my primary appointment. I am a very happy patient!
Bethany at YFD was more than accommodating in rescheduling my kids after I showed up on the wrong day. She was able to get one in with another hygienist at the same time and the other rescheduled quickly after. Completely my fault and never once did she act slightly impatient with me. Thank you from Sarah Parker.
I called earlier today to inquire about paying the balance on my girlfriends account, and was treated in a short and disrespectful manner by their billing department. Its a shame because Ive always heard they excellent customer service, and unfortunately that wasnt my experience. In the future I hope your employees will be a little bit more polite. Btw, I like how you guys seem to have an answer for every complaint that is made about you. How about you apologize on behalf of your rude employee, and move on Steve? I only hung up on her after she gave me an attitude. Find a employee who deals well with people, and quit making excuses for your businesses poor customer service.
I missed one appointment for a cleaning, I had a lot going on in my life at that point and was very overwhelmed. When I tried to call and reschedule I found out that I was banned from any future scheduling and could only do “same day” care. Not an option when I work full time. While I understand the premise behind this, I find it unreasonable to do this after a single missed appointment. I could see if it was a repeated mistake, but this does not allow for any grace or understanding of patient situations. I think there are other places in town that treat patients with more compassion.Editing to respond to the misinformation from Steve below: You did not leave “five” voicemails and none of them were “pleading”, phrasing like that is manipulative and I see you guys behave this way with every review that does not speak of you in a positive light. Which is very telling. Nothing in my review was inappropriate, i was just speaking my perspective on your policy. I was dealing with some very personal health issues at that time. Life happens, which was why I said I don’t think you guys treat your patients with very much empathy. I have found another practice that has much better customer service.
I moved to Billings this year and had not picked a dentist yet. Last week I broke a tooth and even though Yellowstone Family Dental is very busy, they managed to get me in a couple days! They were extremely friendly and professional and now I have found my new dentist office!
When I called at least 10 different dentist in Billings on a Friday afternoon only to discover only a couple would give me an appointment on Monday Yellowstone Family Dental was one.They also were only one accepting my recently acquired dental supplemental coverage.with humana which is marginal. I got crown completed in 2 short visits with great staff and excellent treatment. Highly recommend 👌 👍
The welcome technician at the front was very kind, I can not speak for the others. My hygienist from OK was wonderful and knowledgeable. I was seen 15 minutes after my scheduled time but that wasn’t anything to gripe about. It’s a beautiful building with terrible access but overall I’m happy with the service and costs
Dr. P is great - doesn’t invent problems, but fixes teeth that need fixin’ only. Dr. F is helpful, to the point, and highly competent. Been going for years highly recommend. The entire staff friendly and engaging.
The entire staff at Yellowstone Family Dental is awesome to work with. I felt welcome during the entire duration of my appointment. My hygienist, Chanelle, did an outstanding job to ensure I was comfortable while taking great care of my teeth. I highly recommend these folks. They are true professionals in every sense of the word. Thanks so much!
My experience was with scheduling only. I spent almost 10 minutes scheduling for a dental visit and when I showed up for the date and time on my calendar with a very clear agreement with receptionist- there was no record of my name. I provided a phone record. a minor inconvenience in the scheme of health but I won’t be scheduling with them again. However, I was referred by a local physician and will now be making my own referrals for future reference. Scheduling is half the battle. I have no opinion I. Their dental care except that it takes my insurance.
Amazing customer service! Moving from another part of the country to MT. Has been great the people care and help. That was cemented for me by Ruth that works here. I felt as if I always came here for dental work. So many programs and ways to help you achieve the smile you want. For me the smiles started on the phone. Havent been yet but it already feels like family. Great job guys!
We have been faithful clients for 15 years and were recently told our insurance is no longer accepted and we would need to self pay with a discount. Sadly the customer service has gone down hill under new management over the last years and we will not be returning.
Everybody is extremely nice . They have been prompt at each of my appointments. And they seem to genuinely care about their patients.
Heidi was totally amazing and took great care of me. Great experience!
Disappointing experience. Expensive, painful and impersonal experience. Gonna go back to a more personal and smaller dentist office.
Very friendly staff and on time. Up to date on technology.
I FELT VERY COMFORTABLE BEING SIGNED IN AND WITH THE ASSISTANT.One thing I am waiting for someone to contact me on payment plan for dental work, That the assistant and I talked about.
I am a new patient. My experience was great and I am glad that I will be seen at Yellowstone Family Dental.Amanda was my dental hygienist was great, very professional and caring.Dr Ferguson, awesome!! Listened to my concerns and I couldnt ask for any better treatment.
I made an appointment with Yellowstone Valley Dental because I broke a tooth and told them when I made the appointment that I just wanted it pulled (very back top tooth). When I got there, they took x-rays for the tooth and the root then gave me options for it. Again, I just wanted it pulled. I dont like going to the dentist, it terrifies me, so simply pull it and move on was my thought. By the time we established what I thought I had established when I called, that I wanted it pulled, it was too late in the appointment to get it done....so they rescheduled me....for two weeks down the road. UGH. Now I have to worry and dwell on it for another two weeks before it happens. NOT COOL. All that being said, the staff was great and the doctor was great. I just wish they would have listened to me when I made the appointment and just pulled it then, and it would all be behind me by now!
I had a great experience at Yellowstone Family Dental Ruby was fantastic and Dr. Ferguson was very nice!
Everyone was absolutely wonderful. Very pleasant and friendly and most helpful. Had a very good experience with my dentist and her assistant. I would definitely recommend them to any of my friends and family.
Easily the most pleasant experience Ive ever had at the dentist. I had not been to the dentist in a very long time and the woman I spoke with on my initial call was very helpful in eliminating any worries and telling me about their Affordable Dental Discount Plan.My visit went even better. The staff was positive and helpful. I was seen right on time. Jessica did a great job cleaning my teeth, while holding a delightful conversation. There was a tv on the ceiling to watch but I really enjoyed the conversation more. She was professional, kind, caring, and informative.Dr. Sirounian was efficient and clear about the state of my teeth and even asked me if I had any questions, which I had never been asked at the dentist before.Great experience, felt truly cared for, and Im still amazed at how affordable it was. Will be recommending and returning.
Walked out just a moment ago from a root canal that I was terrified to get and have never felt so comfortable and relieved. My nurse and the doctor that took care of me here did everything they could to give stellar service. They went above and beyond to ensure that my procedure went incredibly smooth. On top of doing their jobs very well, they care about their patients and the experience that a person has here. Definitely a high quality place to go!
Had a great experience at the office. However, I was told that I would be emailed a cost estimate for my treatment plan by the end of the day of my visit- here we are two days later and no communication on cost for my upcoming appointment.
Staff was polite and friendly. Care was not painful as I dont like dentists. Still waiting to be contacted for further work.
One of the best experiences Ive ever had with a teeth cleaning. Friendly, considerate people. Will definitely be making YFD my new dentist of choice.
Ruby was fantastic and took care of the calculus that caused my pain.
Im am totally satisfied with my experience with yellowstone family dental. The dentist and her assistant were tremendous. Highly recommend you to everyone.Bonnie.
Everyone was very friendly and welcoming, while it is also obvious that health and safety is a priority. I had a wonderful experience!
Awesome experience with my 3 year old for her first time at the dentist. The hygienist was very sweet with my girl and got her to comply with way more than I expected she would. She left with the usual goodie bag, plus a balloon and a toy, very impressed with their service and quality. Will be moving the whole family there, highly recommend!
It was warm and comforting. Very easy to talk to staff. Will need lots of dental work and thankful to work with them
Very Professional and friendly. Highly recommend!!
1st time going to the dentist in 24ish years!!! They were so friendly and kind. I was so scared to go but so happy I did! They didn’t judge me or give me that “dentist lecture”. Highly recommend
This place is amazing! Everyone is so nice, understanding and helpful. The Doctor’s are great to work with and very easy to talk with regarding any Dental issues. They also have amazing high-tech technology - very impressed and highly recommend. And my Doctor Pearson wrote me a hand written thank you for being a new patient! 🤗👍🏼
Great experience overall. Very impressed with the staff and my doctor, highly recommend
Everything was super clean and everyone was so nice! They gave me great tips as well! A little expensive though even with a discount!
No complaints. Friendly staff, appt was on time, actually I was taken back early.
I recently moved to Billings, and needed a new dentist. They were very efficient courteous kind and it took less than an hour even though my teeth havent been clean for almost a year. Very impressed and happy with Yellowstone family dental
Everyone is very friendly and caring. Everyone should go here !
Without a doubt the worst experience ever. The young woman who showed me to a room couldnt say enough about how bad my insurance was about paying. I would have to pay in advance and when my insurance did pay they would reimburse me. Then she said if I had had medicaid maybe I should get it back because they pay for dentures but their office doesnt take medicaid. Do I know how hard it will be to get used to new dentures? Well I think so Ive had dentures for 50 years. Over all I was made to feel more out of place than ever in my life.
They were very nice and though all!
We’d previously went to another place in town and none of my family enjoyed their experience. Took our family to Yellowstone Family Dental and everyone including my toddler enjoyed their visit. Overall we felt welcome and the experience was fantastic. We would recommend to anyone looking for a great place to get their dental work done. Thank you Yellowstone Family Dental for the amazing experience!
My first visit to Yellowstone Family Dental and they were outstanding. The staff and doctors were so nice, really took their time and answered all my questions. I made appointments for the rest of my family to see Dr. Larsen and his staff. Highly recommend!
Moving to Billings from Georgia was a bit challenging finding doctors. However, finding a great dental office was easy. A friend recommended Yellowstone Family Dental. No way was she wrong. From the time I made the appointment to the time I walked out was amazing. Heidi, who agreed to be my hygienist, was the best ever. She explained everything she was doing, which was an amazing cleaning. She was happy, bouncy, & fun. Dr. Matt Larson was extremely kind & polite. Hope I dont have to use him very much, but if I do I know I will be in good hands. I will learn everyones names but know yall are great. Thanks for the great treatment.
I got my teeth cleaned at Yellowstone Family Dental and I was so happy with the result! I had some stains that are now completely gone and I was so pleased with the service provided by Dr. Larsen and dental hygienist Mackenzie. They were both really awesome and made me feel great about my teeth!!
Great service and dental care. The environment is warm and friendly and the speed of service is excellent!
This was my first visit. Everyone was friendly and professional. They talked over the options at hand, gave me estimates and followed through with what I wanted. They were gentle AND...unlike some encounters I have had; the doctor actually let the lidocaine take good effect before proceeding with the procedure. Katelynn and Dr. Sirounian were awesome! Thank you!
I went in thinking I was going to lose two of my molars, left relieved and happy because my dentist told me he can save them! Treatment will be a few more visits but I am at ease with cost, and no anxiety. The while team at Yellowstone Family Dental are super nice, positive and helpful! Great energy!
They got me in within a few days, did everything I needed, & price wasn’t bad at all. People were nice, professional. Got 2 crowns in a couple of hours. Lab is onsite, so done with one visit.
Everyone there is so polite and kind! I’m very pleased to finally have a dentist office I enjoy!
I am so happy that I chose Yellowstone Family Dental! The staff is wonderful from start to finish. Great clean, friendly atmosphere. I love Sammy my dental hygienist. She was gentle and very good at her job. I couldn’t be happier that I chose them for my dental needs.
I loved my hygienist Heidi! She was really informative about what was going on, and Dr Pearson diagnosed something that none of the other dentist that Ive seen, have found! Really great experience there.
Fantastic care and very kid friendly!
I was extremely nervous going in. They were very informative and sincerely caring. This helped me not be nervous. They truly care about their patients.
Amazing place! Best experience I’ve ever had at a dentist office. They made me comfortable from beginning (setting up my appt) to the end! I had to get a root canal and didn’t even feel any of it! It’s the next day and I have not experienced any pain whatsoever! Amazing group of people!
I am beyond impressed with the entire office. The front desk staff was wonderful. They fit me in on a tight schedule, and made it a convenient process. Carrie-Ray (sorry if I misspelled that) was professional, friendly, and very enjoyable to interact with. She gave me concise, honest answers to all of my questions and educated me about my insurance options. She is an asset to the practice, and I am happy to say I will be a returning patient. They even sent me a handwritten thank you card after my visit. Excellent customer service, and my teeth look great.
Great staff. definitely going there any time I need dental work.
One of the best dental experiences Ive had. Very friendly staff and top notch service. Thanks again Yellowstone Family Dental. Highly recommended.
Very friendly staff. It has been awhile since my last cleaning and no one made any shaming comments. Also, took the time to listen to and answer my questions and explain how my medical conditions could affect my periodontal health and vice-versa.
Quick and efficient. They listened to my individual needs and concerns. Would definitely recommend.
This was my first appointment with this practice. Hygienist Sammy very thorough, gentle and efficient. Treatment Coordinator Carrie provided and explained treatment plan with telephone followup to assure my understanding of options and costs. Discussed with Dr. Larson various options for future issues and concerns. Appreciated new and updated atmosphere and equipment. Overall, very good experience.
The staff is very helpful, and they take the time to explain the procedures at hand. The atmosphere is very comfortable,The office and restroom very clean.Everyone was very professional and friendly.
Absolutely wonderful service. We have found our family dental services for sure! Very welcoming, comforting, quick and professional. Highly recommend
This was my third opinion, I wish it would have been my FIRST! I wouldnt have had to go ANY further! The whole staff is top notch, from there ladies at the desk to Dr. Larsen! Heidi is exceptional as a Dental Hygienist, very caring with a gentle touch! Carrie explained the insurance plan they offer and showed me what it would cost for my procedures... (much less than the previous two doctors! ) DR LARSEN put me at ease immediately and made me feel so much better about what he could do for me! Highly professional with a down home feel! They all made me feel extremely welcome and like I had known them FOREVER! Without a doubt, the most comfortable experience I have ever had at a Dentist office! I have found my Dentist for life! As Heidi says... Dont look back, lets look forward from here! 😀
Excellent staff. Dr Larsen took time to explain my options and the procedure. He did an excellent job on my extraction and implant. He made a follow up call and sent a card in the mail. All staff were cordial and helpful. This all made the experience much more pleasant.
Very rude. Not impressed.
First time to the dentist in a while. They made me feel at home and I was treated very will. Will always go back there and recommend them to anyone
Good job! Heidi got my teeth shining again and made it mostly painless. Nice offices and friendly staff. They are well staffed so spouse and I can have appointments at the same time. Recommend
Best dental office in town! Every visit is fast, pain free, and I’m always treated kindly. Best service and no cutting corners. The staff is awesome with my kids and Dr. Larsen is so personable. He makes them feel comfortable and relaxed. We leave with a smile. What kids leave saying how much they love the dentist? Mine, every time!
Amanda my hygienist and Dr. Pearson are such professionals who really know how to take care of my teeth. I recommended YFD to anyone who had ever had a bad experience in the past with going to the dentist. Their care for the patient is outstanding! The cost of treatment is given to you up front with nothing hidden and they even offer a membership to help cover costs if insurance doesn’t. If you are hesitant for any reason to get dental work, call them today and schedule you will not regret it.
Dr. Larsen and all the staff are kind, caring, and professional. I appreciate how gently they manage to work around my TMJ and get the job done fast!
I was welcomed with open arms and the staff their is great they treat you like family. They do not look down on you in anyway they made me feel like they cared. I would tell anyone about them and I will be back .
Great staff and friendly staff. Dr.Blackwell awesome!! The best dentist in Billings Montana.
I’ve been going here for five years. The dental hygienists are amazing! The problem I have is the dentist. I had three cavities filled almost two months ago and my tongue is still numb. I can’t taste or feel anything on the left side. When I went back in to talk to him about it. He said it happens in 2 out of 1000 people. He kept saying he was sorry and prescribed me steroids. This didn’t help at all.I’ve had other cavities filled, one root canal and all of my wisdom teeth pulled. I’ve never had a problem like this before.
Attentive and courteous staff. All the latest in cutting edge tech and resources for patient care. They even have TVs mounted to the ceiling so you won’t get bored or fall asleep while dentists or techs are working on your teeth.
The office and all the staff were friendly and helpful and professional. I would recommend this business to everyone.
I recently switched dentist to Dr Blackwell and Sammy for myself and daughter and loved it! I had to get a root canal, which was terrifying all in itself, but they made it a very comfortable experience. My daughter is almost 3 and went it for a cleaning with Sammy and she loved it! Sammy did an amazing job making her feel special and included in the whole process. I would highly recommend Dr Blackwell and Sammy!
Super Friendly and helpful staff. Really excellent Doctors/Dentists with excellent bedside manner. They were very personable and easy to talk to. They gave me multiple options for a small issue I had with a tooth. Painless experience👍🏻. I recommend them to everyone!
Missed a root on a root canal and capped it for top dollar. Last root went bad in about a year. They sent me elsewhere to fix their error at my expense without any pain medication and then charged me for a useless visit. Beware!!! Seek out an honorable company instead. They may mess you up too. You just cannot make this stuff up.
Best dental experience ever!! Super friendly and knowledgeable staff. Very up front but about treatment and payment plans. Can’t wait to go back!
Great staff. Friendly, understanding that not everyone has the means to fork up $15,000 so not pushy about getting dental work that isnt really necessary like other dentists Ive been to. Work with my work schedule on appointments. also didnt make me feel guilty for not seeing a dentist in 7 years.
Got me in right on time, excellent customer service and super efficient cleaning and exam.
If you want excellence, this is the place! A jovial and professional team gives excellent service. They know what theyre doing, explain their plan, and make you feel very comfortable and safe.
Sara the Dental Hygienist was amazing. She was very kind, compassionate and professional. I will definitely return and recommend this dental office. The dentist I saw was also someone I will return to. He explained the plan thoroughly and answered all my questions.
Everyone was so kind! And they had all you needed for a good experience. I also love how they care so much about their patients! Thank you!
Respectful of my time. Very friendly. Answered all questions. Easy to schedule. Performed expert work. Exceeded my expectations👍🏻Highly recommended!
The best dental experience I have had by far. Samantha F. cleaned my teeth thoroughly and PAIN FREE (adding this in because it’s really hurt in the past and I hated it) while also engaging in some wonderful conversation. You can tell she loves what she does by the smile on her face. The whole staff was helpful and the place itself was really inviting. I will go back to Sammy every time!
Sammy is the best! She is so friendly and yet so professional. I felt my appointment didn’t take long, yet neither she nor Dr. Pearson rushed me through anything. All my questions were answered and I feel like I definitely picked the right place for me. It felt like family!
Ive been very pleased with the staff, work and service done by Yellowstone Family Dental. They got me in quickly to assess my dental needs, explain the procedures they were suggesting, suggested a time line, covered payment options, and answered all of my questions. Working with the people there has been a great pleasure. The work done is 1st rate and I think the prices they charge are very reasonable compared to other dental practices. Highly recommend giving them a try.
My first time at yellowstone family dental was a wonderful experience. I was feeling very self conscious and they were beyond friendly, helpful, and knowledgable. They made me feel very comfortable. We are new to town and I have been with our family dentist for 25 yrs so going some where new isnt always exciting. I am looking forward to becoming a new long term patient at Yellowstone Family Dental.
I recently switched over to Yellowstone Dental after being with my old dentist for my whole life. As I got older my teeth became extremely sensitive which in turn created a fear of dental work. Dr. Pearson and his team were phenomenal when I went to get some fillings the other day. I chose IV sedation and the whole process was easy and peaceful. I will definitely be returning!!!
Everyone was so welcoming and helpful. The establishment was clean, comfortable, and relaxing. I am extremely pleased with the results from my most recent visit. Not only was my doctor friendly, but also very thorough and efficient. My tooth looks amazing!!!
Yellowstone Family Dental is amazing! Doctors Larsen and Pierson are compassionate, caring and at the top of the Dental skills spectrum and they Have the latest tools of the trade. I know -I’m a Dentist. Lexie Day is the best Dental Hygienist I have ever! Had clean my teeth. Very thorough yet gentle and she just makes the uncomfortable, comfortable. At Yellowstone Family Dental I get the best Dental care, comfortably!!
Everyone is super nice, I didn’t have to wait very long before going back. They care if your comfortable and make sure your not in pain as much as it can be helped. It’s a great place to go and I would recommend them to anyone.
My hygienist Sammy was the absolute best! She made my experience very comfortable and really took her time to connect with me. The office is beautiful and clean. Im glad I found a place for all my dental needs!