Thoughtful, friendly, and helpful staff. New and ample equipment. Clean facilities on the floor and in the locker room. Attendees largely keep to themselves.If I could ask for anything, it would be more squat racks, but I’ve never not wanted that anywhere.

Exceptionally clean gym and well maintained. Amazing membership team and reception staff. However, this gym needs to expand the footprint or place a cap on membership. Overcrowded regardless of time of day. I’ve not been able to use a squat rack since July… writing this in September. I have to travel an extra :20 to one of the SF equinox locations if i want to have a full workout uninterrupted by a wait for a station.PLEASE expand footprint or place a cap membership.

Im a new member at this gym and it hasnt been a week since I have joined. today morning 6/14/2021 around 11 am I went to Equinox Berkely to start my day with a workout and the guy at the front desk was very rude. heres what happened, As I entered the gym, the front desk guy was looking at his phone he didnt even say good morning or welcome I felt very unwelcoming environment but still, I went to talk with him because I was looking for my instructor, I was asking him questions where can I find my instructor and he was getting so annoyed, he made me felt like I was bothering him,isnt its his job to help people who come to the gym? I believe everyone at the front desk is not like him. but if this continues I might have to cancel my membership.

Alll the people that work there are great lovely environment and great equipment, would definitely would recommend

They charged the monthly fee on November without sending any email about reopening at middle of the quarantine. Although, I am not able to workout with a mask due to my medical condition and have an evidence of my illness, and it took me more than a month to get refund after calling them 20 times!! And this month, end of April the same thing happened! They charged again even though my account is frozen. They still don’t refund the transaction. I already called them 6 times, but I always hear the same excuses like they say that the account manager is not in the office, they will call me back, but they never come back to me and I have to call them again! There is no result.... They are not professional at all! + It is not ethical for them to withdraw money from my bank account without providing information even though I explained my medical condition 6 months ago!!

Friendly staff, clean facility, not sure I can ask for more in 2021.

Had a good time

Great gym. But for the price your pay for the personal trainers they barely communicate with you and are not that professional.

Staff: 6/5Facilities: 5/5Club members: 5/5Only issue is that these weights are too heavy please help I think theyre defective.

Edit* The manager Jeff was really helpful but I still recommend the following:Keep all records of training sessions including time and rates because they will charge extra or charge for sessions with MIA trainers. Also they take advantage of their customers by saying they will put a hold on or cancel the membership when requested BUT NOT FOLLOW THROUGH! Double and triple check all interactions will staff AND management.

Im lifting heavier weights and more reps. I know Im stronger, but I need to stretch more before and after.Since I am at this location everyday, Ive gotten to know many of the trainers. I noticed one In particular, Amanda Radich, working out. Shes a beast! She was a collegiate soccer player and left the corporate life to become a fitness trainer. Amanda is very kind and is helpful answering questions I may have. In fact, all of the trainers here are supportive.Amanda had casually given me suggestions for mobility, cardio, and nutrition from time to time. I decided to spend a 1/2 session with her to focus on mobility.We spent more than 1/2 hour with stretching exercises. She also gave me advice on nutrition and cardio. I told her I was off to Las Vegas. Amanda gave me ideas on how to train while on travel.After four days of eating everything and following her healthy tips while in Sin City, I was back in the gym and weighted myself first thing. I actually lost a pound!We had a good laugh today about it. Who goes to Vegas and loses weight? If you are looking to aspire to be better, I heartily endorse Amanda. Shes a Tier 3 level trainer (the tops) and will get you motivated to put the work in! I absolutely adore Amanda and the work ethic she brings everyday.

Super friendly staff, and the Equinox experience youd expect!Except during COVID, no steam room, showers, spa.

Clean facilities. Well organized. Helpful and friendly staff.

My first Equinox experience was at the Pine St. location. I loved how they built the gym inside the old Pacific stock exchange. When they built Equinox Berkeley I was initially bummed that they didnt include a pool. However, I absolutely love this gym. Always clean, nice amenities, and friendly staff. Speaking of staff, shout-out to Brook the awesome membership advisor who gave me my tour. He really sealed the deal for me. Good assortment of equipment and top notch classes to choose from. Yeah its a little pricey, but its not just fitness - its life!

Love that this actually has parking.Yoga classes are high quality and good machines. Can be cramped at peak hours. Equinox in general is overpriced and not really worth the $180> per month

Great

Just joined. The gym is nice but the bay club is much better. No pool. Small lounge with no hot tub. Not too crowded but east bay doesn’t have many option. I can access all the gyms in the us so it’s worth it.

Its very clean and the machines are very good quality

Love how clean and new everything is! The Equinox staff are all friendly and helpful. The Spa is my favorite feature because I have a place to recover after a hard workout. Cant beat the convenience... Movement, Nutrition, and Regeneration are all equal parts of wellness; Equinox offers all three in one location plus shopping!

Generally happy with the gym (equipment, classes, etc.) but surprised and disappointed that the showers and toilets in the women’s locker room are not cleaner. I think the gym could really benefit from additional locker room help to ensure the toilets are clean, stocked with toilet paper and the showers are cleaned of hair and other debris more regularly. I tend to come to the gym following the early morning rush (i.e., between 9 and noon) and have been frequently disappointed by the level of cleanliness in the women’s showers and toilets. Not the quality I expect from Equinox and its prices. I have hesitated to recommend the gym to others looking to join a gym due to these locker room cleanliness issues but think these issues could be easily addressed with additional employees in the locker room if the management is committed to providing the highest quality space to its members.

I had been going to the SF market st location for about a year and just switched to Berkeley. This gym is a bit smaller but everything is spotless.I also really enjoy the friendly staff. A good smile goes a long way.

Great gym. The steam room is amazing. The facilities are clean. The classes are challenging. Wish they had a pool but other than that, pretty perfect.

Dirty showers and toilets. Their customer service is terrible. Not worth the money. Steam room is always broken and they are always trying to sell you something while you are trying to work out. Trying to cancel my membership was traumatic with mistreatment.

Nice place to be at.

This review is for a Membership Advisor, Brook Roba. I came into the gym hoping to learn more about membership options and personal training. Brook was professional, straight forward and honest. He helped me find a great option for my needs and at no point did I find him to be pushy or salesy. I definitely recommend asking for Brook if you’re looking to get a membership here

We showed up at this gym to get a guest pass to try it out and were told the only way we could try the gym is if we were to meet with someone and then come back a day later. When we got to the door there was a woman with black hair cleaning the door and I wasn’t sure if it was the enterance which I told her and she blatantly ignored what I was saying. Not only that but the entire staff was condescending and rude. At this point I’m not sure what’s worse, the people working there or their marketing. I’m sure this is a nice gym but it’s just another environment where I’d rather be at a gym that’s cheaper and filled with nice people instead of the type of environment that this gym had. Lastly, they said that the only way you can sign up is for a year contract so if you’re looking for a long term commitment with terrible customer service and an okay gym filled with meek looking lifters, go ahead.

I’m surprised to see negative reviews about the customer service and people that work at this Equinox. I notice it’s only from people that are not members at the gym. Everyone is super nice. This gym is super clean and due to its newness, never packed. It’s not the kind of gym that you feel embarrassed to be there, there are all kinds of different bodies. I love the steam room, showers and products in the changing room. My only complaint is that people often occupy machines because they are on their phones, not actually using the machine. But that is not the Gym’s fault =)

There are so many things wrong with this place it is impossible to justify the cost. The customer service is a joke people are so unhelpful it’s infuriating. When we signed up there no one mentioned it was a one year contract which of course was a problem since I had planned to move. Also all the credit they offered at sign up only came after I asked about it and emailed the manager. The place is clean but it is very small and gets crowded fast. The hours are awful and I wondered sometimes if they are there to serve me or if I was just paying them all that money for the privilege to be a part of their elite club. From every point of view this place was a bad experience aside from the cleanliness of the facilities.

Awesome gym. Friendly staff, quality equipment, never too busy, great locker rooms. Its expensive, but it feels well worth it.

I switched over from the Marina location to Berkeley almost a year ago and am so happy I did so. The facility and equipment are top notch but its the staff that make it worth going to honestly. Coming from the stuffy marina gym to Berkeley was so refreshing to feel genuinely welcome. Its a place I actually want to spend time in rather than hurry and get out of. Gyms can be gross and germ infested (germaphobe here) but the cleaning staff really take care of everything so well! The locker room is always stocked and mopped and spotless. The kids room is great, it was my daughters favorite part of the day. But its an additional fee which gets pricey if I were to bring her everyday.Overall it is expensive compared to other gyms but the membership price is worth it to me considering how immaculately clean its kept, how relaxed and open it is, and that they provide shampoo, conditioner, body wash, lotion, tampons, pads, qtips, hairspray, deodorant, towels, chilled eucalyptus towels, facial moisturizer, hair ties and razors... 🙏🏽🙌🏽

I love love love this gym. The classes are great, there are so many different options at convenient times, and even the classes that you are supposed to book ahead never fill up. The locker rooms are spotless and have everything you could ever possibly need- towels, good quality products, even razors and mouthwash! I was worried when I first started that it would be a very image-conscious place but most of the people who go are just normal people like me who want a good work out. Its certainly not the cheapest gym in the area, but you get a LOT for what you pay. Just an unlimited membership to a Barre or Yoga studio would probably cost you more than what you will pay at this gym which offers much more than just those classes. It even has parking.

Perhaps the rudest customer service I have ever experienced. All the representatives spoke down to me and acted completely unprofessional. I would not recommend going to this club. There is a serious need for customer service and sales training at this location.

Extremely clean, friendly staff all the way around, and their personal trainers are very attentive.

Gym was clean and well stocked, but spin class room doesnt have any ventilation or fans (that instructors use, at least) so people with health issues may have great risk taking classes. My biggest complaint, however, is that upon moving across the country, I called three times to cancel my membership. Each time an employee told me that they would put it in my file and that a manager would email me to cancel. Nothing ever happened. Its been about a month now and Im at my wits end to avoid getting charged $170 a month when I dont live there anymore. Ive heard at least 3 other members who quit had the same problem —they tried to quit and Equinox kept charging them month after month. This place definitely steals your money. Be very careful before signing a membership offer as it seems to be a lifetime commitment, with charges that increase yearly.

Friendly staff, clean spaces, lots of classes and equipment make this a complete place to workout for people of any interest out fitness.The San Francisco location is a lot cleaner though with more staff constantly wiping down the equipment. Also, the mens bathrooms sometimes has minor issues, but Im nitpicking at this point.Ive been a member at equinox several years now and definitely recommend it.

Yuck... Rude and pretentious. Happy to pay its high prices for top-tier equipment and a high quality space. But not for the attitude.

Fantastic customer service, clean, well equipped, modern design facilities, committed and skilled trainers, great classes. Area for improvement - the music (too repetitive, poppy/ cheesy).

Really nice staff. They are meticulous about cleaning and it shows.

It is very unprofessional to Lie to a potential clients when they ask about a free trial within your gym . Sheryl, indicated before our meeting they will allow a free work out after a tour . Unbeknownst to me she lied and wasted my time . This is NOT a positive experience to even make me want to recommend this gym !The front desk personal was rude and viewed me differently) I assume due to my ethic features ) ?? Bluntly asked me can I help you, with a grunting unpleasant stare . I should have seen that as the first red flag, but proceeding any way .

I was very excited

Pretty decent gym but on the expensive side.

Sponsored icon on Google maps is extremely annoying

Efficient and clean!

On the small side

Great gym

Worst experience I had with a gym. They made you pay a premium price but hide fees if you want to cancel your subscription. I injured myself the first day and never got a chance to come back. Now they ask me to pay a cancellation fee. I didnt enjoy this experience. I regret ever coming there.

Its a very well maintained, spacious gym that has all the equipments and weights that you would need. They have really set the standard when it comes to maintenance. The team is working constantly across the whole facility, making sure every nook and corner is spanking clean and fresh. The membership team is very friendly. The gym gets busy only in the evenings, between 5 to 7. But not too busy that you will be waiting hours in line for machines or weights. Parking is available, but can involve a bit of a wait if turning up during peak hours. The group classes are good. I wish use of the pilates reformer was included in the membership. This particular branch does not have any sports courts or a swimming pool. The closest comparable alternate in terms of pricing is the BayClub. But they dont have a facility in this area.