Highly recommended. They were very quick to respond to my request for a quote as well as all follow up questions. They provided detailed information up front with a positive attitude. The install was done quickly and professionally.Edit:Ive lowered by review from 5 to 3 stars based on my second experience with them. After multiple attempts a technician was unable to do a simple weather stripping install correctly. The company was responsive but the technician seemed to not take pride in his work and that didnt seem to bother the company. Additionally he left loose screws in my driveway.
Thank you ACS for all your help. I was glad Juan was able to respond to my emergency concerning my garage door spring first thing this morning and he did an excellent job. Thank you very much.
ACS came out and provided exceptional service. They were quick, professional, efficient, and very thorough. Outstanding attention to detail and no debris left behind. I would highly recommend them to a prospective customer.
My spring had broken and locked my car inside the garage, and I needed to get it out. Other repair shops could not get to it for a day or two. When I called ACS, they scheduled me for that afternoon. The repairman and lady were competent, friendly, and helpful. They replaced the spring, serviced the rollers, etc., and noticed a repair that needed doing, which they did for a nominal fee. I was glad that I got ACS for my repair job. If I have another problem, I know whom to call.
The technician was very prompt and very helpful. He explained what he was going to do to fix the garage door. Very polite and knowledgeable. Would highly recommend your company
I called ACS after hours when my door fell completely off the hooks, and they responded with great service I must say. The person that answer the call was very polite and didn’t mind that it was after hours. She treated me like the door were her and had fallen off the hook. She made feel like there are still good customer service out there. The technician was highly trained in his profession, and very knowledge about handling the situation I called about. I thought we would be out there all night working on that door. He told me to go inside and dont worry about nothing he had everything under control. I could not believe he put that door back on by himself, but He did and I was very happy with his work. I also ask him if I put in a work order for a key pad for the outside could he come back and install it. He replied I can do that tonight I just need to clear it with the office. I am really please with their customer service. I would definite recommend them to my friends and family member’s. As a matter of facts I saved their telephone number in my personal cell for future issues or concerns with my garage door.
BEWARE....They do not stand by their work and do not return phone calls or emails. At this point I am not sure they are even in business.
I scheduled with ACS because of the reviews on google. The only reason I gave this a two is because the receptionist was nice even through the terrible situation. I was quoted a time for the tech to come out (1-5 pm) and because of a mistake, got an alert that he was on his way to my house MUCH earlier. I tried to call to verify this, but at 8:15 am, no one was answering the phone. So, I left work because I did not want the tech to leave or be inconvenienced, even if this was an inconvenience to myself. Long story short, the tracker said he arrived at my house but he wasn’t there. When I called to see what was going on, I was informed the tech accidentally hit my house for service. Their GPS will show them as arrived if they are in the vicinity of a job they said they were going to. Because it was still going to be another 45 minutes, I cancelled the job with ACS as it was already almost 10 am. I will say, the receptionist called back and said his job was finished sooner than expected and he could be there in 15, but I was almost back to my office and already annoyed at the lack of organization that I told her I would not turn around to go back home and that I would be calling another company that was recommended. This was a HUGE inconvenience, for me, for my office, for my husband. Hopefully, this doesn’t happen to anyone else.
The tech that came out was fast, professional, knowledgeable, and very easy to talk to. I appreciate how timely he was to arrive and solve our problem. My garage sounds way better. Reasonably priced also. Thank you very much.
Update 2: Juan came back out and installed a threshold seal and Im happy to say that even with the heavy storms weve had there has been essentially zero water getting in through the garage doors. This is a substantial improvement. 5-stars due to their persistence and excellent customer service and while I would have preferred that it worked out following the initial install, they have stood by their work and done everything within their power to correct it.Update 1: After posting this review Amanda reached out to me and schedule for one of the techs, Juan, to come by and take a look. I had ordered a threshold seal already and Juan encouraged me to cancel it and said theyd supply and install one themselves. This is incredible customer service and goes beyond what I expected. Ill update the review following the planned install next week.On our initial experience they were very responsive re: replacement of the seal on our garage doors. We were getting some water in but not a ton. Seals were replaced and failed within weeks. To their credit they replaced them again with a different product. Still having the same issues. Called and left a message. No call back. Called again 2 weeks later and was told it must be a foundation issue. Will update the review once we get this solved but presently Im not content with that answer. They could have at least come and inspected the problem before passing the buck.
Best service Ive had from any company in the Temple area. From the first and only phone call until the technician completed the task it was a great experience. The technician, Jeff, was a real pro, especially the 2 calls to let me know his arrival time. He was very professional, prompt, and polite. Highly recommend this company
My garage door fell off the track at 5pm on Saturday when it was 40 degrees outside. I called ACS and they were out less than 2 hours later and had it fixed. They were very professional and reasonably priced. I have already made an appointment for them to come replace some equipment. I highly recommend their services.
These guys are the greatest! Super friendly, great sense of humor, and very knowledgeable.They were able and patient in answering all my questions and finished the job in a nick of time.The price was right as well:)I will definitely recommend them to others and call them for my future garage door issues.:)
Ive used ACS three times. This last time I was thrilled it was a bigger job I could hire them to do, because the other two times were such small jobs that didnt pay much and yet they went above and beyond to come out to my house on short notice. ACS isnt just on time, they are expedited, kind, and very thorough. And knowing they are a mom and pop business, that operates with an extreme level of professionalism, made me thrilled to give them my business! I have nothing bad to say; they are amazing!
Great Service and they were fast, the office was also very nice when taking the order and discussed all options, the tech came over and was very polite and thorough.... very pleased. Recommended them 1000%
Absolutely awesome experience! I googled garage door repair and gave them a call. They actually came to my house within 30 minutes and checked my garage door for no fee at all. They fixed it for a extremely low price and it only took them a little over an hour to complete the job. I recommend anyone who is having problems with their garage give them a call!
First of all, Amanda is amazing. She has been great to discuss everything I needed including pricing, scheduling, specific size openings, and more. She was very courteous and a joy to talk with.Second of all, the 2 gentleman that came out to do the install of 4 overhead doors, were both great, quick, proffessional, and a pleasure to work with as well. I will continue to do all business with ACS as long as I have needs, as well as refer them to everyone in need of the service provided.And Third, the pricing was best of 3 companies I called. I looked at fair to good, with ACS having the best rating, and thankfully the best everything else after i decided to call and move foward with the work.Thanks again to the whole team!
I recently called ACS overhead for a quote on a lifestyle screen that I had seen on another garage around my neighborhood. I had some question about the price and quality. Juan the technician they sent out assured me the quality of workmanship and material is warrantied. ACS Overhead provides a Limited Lifetime warranty covering the parts and a 1 year warranty covering labor. I now have a cool place to relax and enjoy this summer all thanks to Juan and ACS overhead doors.
I called in a real panic at 930 pm. From the very first phone call and subsequent phone calls up until a couple minutes before the techician arrived I knew that I had found a business that truly cared and wanted to help., Juan San Juan was here and fixed everything within an hour. I had been using a different overhead companies over the last few years and was not happy with the service that they were trying to provide me. I now have ACS locked in and will be using them from now on.
Excellent customer service! I called to get an estimate, he came out on Wednesday and my garage door was fixed first thing Friday morning. Very friendly, informative, and I was very pleased with the cost. I have plans to use their services in the future.
ACS is a very helpful company as well as great people. They take time to make sure things are done right and for a great price! Definitely recommend them to anyone looking for garage door services. Very polite person when I called in very helpful great person that came out to fix my door and all in a timely manner. Thanks for all your help guys!! I will be usuing their company for any future needs!
Very pleased with this company. We had a insulated garage door installed. They were very professional, on time and explained everything to me. They also made sure everything was working correctly before leaving. Very stress free and I will definitely recommend them to others!
Very good work and reasonably priced. Also easy to talk to and they know there stuff. Would recommend to friends family and anyone else needing good service. Thanks
Probably the best service experience I have had in many years. I called, set up appointment and they called just before coming to confirm. Evaluated the problem, gave me a very reasonable estimate and went to work immediately. Got it done quicker than expected, charged less than the quote. Would certainly recommend them to anyone with a door problem.
First off the dispatcher who answered the phone, she was a sweetheart. She was very polite and straight forward with everything. The technician who came out was awesome, very polite introduced himself, Juan explained everything that was wrong with the garage door and what he was doing to fix it. After he fixed the door he installed the garage door opener and took the time to walk me through the setup, the operation of the whole system. Juan did an amazing job he cleaned up everything and left my garage the same way he found it. Super impressed with juans work and professialism, ACS Overhead Doors. Highly recommend this company for all your garage door repairs and garage door opener installations.
Mr.Juan is Juan in a Million as far as garage doors are concerned. I am very happy with the installation of the garage door opener. Very professional. I really appreciate the time he took to explain some of the features. Highly recommend - you wont be disappointed.
I was desperate. It was 7 oclock at night on a Sunday, and I couldnt get the garage door up or down it was off track. I searched the web and I couldnt find anything open except for ACS doors. I call them and within 2 hours they were out there fixed my door awesome price highly recommended.
I called them just after 8 pm on a Tuesday night with a broken spring, by 9:20 pm Tuesday night they finished someone elses door and had mine finished. Truly a 24 hour service company! On time, had the parts, extremely professional! I will never call anyone ever again to do door work! Would absolutely recommend to anyone who likes dealing with hard working people, 5 stars is not nearly enough for my experience!
These folks are OUTSTANDING! Called ACS Overhead Doors after waiting 3 hours for another company to call me back. Amanda was courteous and accommodating on the phone. Juan fixed the problem in no time. Ill never call anyone else.
I bumped my door on my way home, while my wifes car was inside. I called ACS to see how soon they could get my door fixed and I explained that I needed ot as soon as possible. So, they came out after business hours to help me out. I really appropriate the fast reliable service they provided.
I ordered doors in January gave 50% deposit never heard from them 8 weeks go by no returned calls, emails etc... no nothing, finally contacted credit card company and disputed the charge due to lack of service . Very dissatisfied... highly unprofessional no matter what the reason ... no excuse for no service, no call back,no apologies, no nothingA one star is to high of a rating ...
Advance Overhead services are right on point. They came in did a great job installing my new garage door. Never had to ask any questions and were quick about it too. I will refer these guys to all my friends no questions asked. These guys are some true professionals.
Called them a week ago to come give me a bid to replace my door that was rotted. Tech came out a few days later and told me I would have my bid by end of next business day. 4 days later I have received no bid and they are not answering or returning any phone calls.
What a fantastic, helpful and professional company this is!! Juan came quickly, identified the problem with my garage door sensors and fixed it on the spot!!! Thank You Juan!! They also support the military which just makes them even better to me, a veteran with 31 years of service!
I have never needed to call upon a garage door company, until todays mess up. I didn’t know who to call, but after looking at several companies online I saw that ACS was a 24 hr business. Why not I said, I will call them and see what happens. Nothing to loose. Amanda called me back shortly after leaving a brief message. She was very professional and stated they could be out within the hr. Sure enough Amanda and Juan showed up not too long after and began fixing my garage doors. I must say that Juan is very knowledgeable in his profession and worked quickly. They had it fixed within about an hr and a half. I would definetly recommend this company to anyone that was in need. Great job!
I appreciated that they gave me an anticipated price over the phone when other companies wouldnt even ballpark it for me. The repairman came when expected and was quick and courteous. I would use them again for sure.
Very professional. They were prompt and had to order my garage parts and told me it would be three days for.part to come in..the part was here overnight and by morning they were ready to install my part. .. great service and I could tell they were very experienced. I would definitely recommend.
They were great and awesome!!! He tried to hard to repair my garage door which we could not close it completely on one Saturday night. We thought it was really emergency for our security. But they came around 10 oclock at night and tried to fix our garage door temporary and came again a week later to finish it completely. I would like to thank to them again and also recommend them whoever need to repair any garage door. Thanks!
I am very happy with the service ACS provided recently. They came out the next morning and fixed my opener. The technician was very friendly and explained the problem. I highly recommend them and would hire them again.
From the time the call was placed to spring replacement, tune up completed about 2.5 hours. Richard was the technician. Very professional, knowledgeable, and quick. Cost was about $35 above others in the area for phone quotes.
ACS did a great job! They were knowledgeable about the necessary repair and our door has worked great! They solved the problem in one time, that two other companies could not fix in three times!
Not only did they arrive quicker then expected but provided excellent service also quicker then expected! Would definitely call again when the news arises.
Great experience with ACS, Belton! Installer went above and beyond to get our installation right. The boss even showed up to help finish it up. The doors work great! Sometimes I push the button just to listen and watch em work. Thanks ACS.
Excellent fast service. They came the same day to replace a broken spring and control panel. They are kind, courteous and quick. In and out in less than an hour.
This garage door company is number 1...very reasonable prices and jobs are well preform... no complains here... been using this company for 3 yrs...highly recommend...any problem with your garage door please call them and ask for Juan SanJuan...He will square you away.
Dudes got dozens of doors ready to do what doors do best on even the darkest and detrimental days down docket... D-d-d-d-dang that garage door looks fancy
Called ACS and they set up and appointment for the same day. door was repaired and works great. Very good friendly service. Good experience.
Awesome service. Well done. Called around 10 am and got it done the same day. Highly recommended.
On time, quick and courteous. It was a simple job of installing a couple openers Id purchased from another vendor, but they took care of it in no time and did an excellent job.
Great guys to work with. Good communication and prompt service.
Top notch company and awesome customer service. I am deployed right now and my wife told me the garage door was broke. I gave her the number to call and after professional customer service which is hard to find these days they were at the house with in 3 hours. The technician was very polite and professional and went over everything with my wife before and after installation. There was no hidden charges and the went above and beyond to inspect the whole door and did a few adjustments to prevent future problems. They went over the warranty with my wife and they stand behind thier work. If you are in need of a garage door company this should be you number one choice. Thank you guys for the great experience.
I was very satisfied with the customer service. I do not live in the Ft Hood/Killeen area but they made it very easy for me ensure everything was done right. Thank you :-)
I had a broken spring and they came out the same day to fix it for me. Awesome, quick, and reliable service
ALTHOUGH WE DID NOT USE YOUR SERVICES I LOOK TO CALL YOU IN THE FUTURE. THANK YOU SO MUCH FOR YOUR PROMPT RESPONSE.
Job was done on time and as quoted. Fast response and work was very clean and neat.
Fast, efficient, friendly service at a great price. Would highly recommend to anyone.
The service I received on 2 different occasions is without complaint. You wont find a company more helpful or prompt. Call this company for your overhead door needs. You wont be sorry!
Delightfully surprised at the promptness, the quality of the work, the attitude of your representative and, the reasonable price. I will definitely recommend.
Well I would have given it more than a 5 star rating. they were on time and introduced themselves in a professional manner. After I explained the problem, they took a look around my problem and did their research. They took the time and broke down all the problem, how and why it was happening and all the possible way to fix it. gave me the option as a part of their free estimate. I have to say out of all the craigslist people I have ever called at my house to work on any sort of job - this was obviously by far the best professionally mannered company with nice friendly educated people. I will call on them and recommend them to anyone in a heartbeat. I even got a discount because I get them to do some extra additional works. I was so happy with their job that I made ice cold orange drinks for them because it was close to 100 outside and gave both of them 2 gifts to keep. May these guys keep serving the Killeen surrounding area people for a long time.
THEY PUT IN MY NEW OPENER DID A GREAT JOB. WOULD RECOMEND THEM TO ANYONE NEEDING REPAIR
Very responsive and reasonably priced. Gone is less than 30 minutes after replacing a spring and minor maintenance.
Highly recommend them polite,knowledgeable fair prices and expedient services give them a call for any overhead door.
They were quick and explained everything.Very respectfully great price.
I am very happy with my repair work was fast clean and friendly
They were very helpful and professional, start to finish! Great price and quality work!
I was very pleased with my experience using ACS Overhead Doors, service by Juan SanJuan. I contacted ACS with a very urgent repair need. Juan came out promptly and was prepared to repair the damaged door immediately to get our warehouse door back in service. We highly recommend this company, and will be using them for any of our future needs. Mike and Jamie Downie, Owners - The Best Little Floorhouse in Texas
Set up an appointment with this company. Estimator never showed and I called and called, with no response. I went elsewhere
Really professional. Same day service. Went the extra mile lubricating existing
The best garage door company I have ever worked with.
Prompt, professional and courteous. Great repair!
Excellent customer service, friendly, and very efficient.
Called them on a Friday morning when they opened and by noon, the were there and had the broken spring fixed on the garage door. They were very professional and answered all my questions.
They fixed my garage door and then after just a few weeks of normal use is broke again. They did not care at all that I paid them to fix it the first time. They were just ready to charge me for another repair! They dont stand by their work!
Nice people and great service.
They did a very good job on the door and made sure that the job was finished well, even though running into problems with getting window inserts shipped from the warehouse.
Prompt, courteous, professional service...
Awesome, professional service!
Super Pleased with their service!!!!
On task!