Had my Ford F-350 crew cab long bed 4x4 towed. Office staff was very helpful and professional. They were upfront about the timing and were pretty darn accurate. Pricing was fair. My F350 broke down in a parking lot and being a 20ft+ long truck plus it had to be towed by a medium duty flat bed wrecker, the tow truck driver had difficulty getting his truck and mine aligned and unfortunately popped one of my tires getting it on the truck. When he arrived at my house at my truck he immediately told me of the issue, apologized and said they would make it right. I called Discount the next day, got the price for the new tire and called and spoke to another person before the office staff arrived. He apologized for the issue said they would take care of it and advised me to call the office at 9am when they got there. I got busy at work so the office staff called me, asked the price and mailed me a check. I really appreciate an honest company that admits their mistakes and takes care of it. Everyone I spoke to was apologetic and very professional and took care of the issue in less than 24 hours. Hard to get customer service like that from any company let alone a tow company. Highly recommend.

Robert was very quick to go help our daughter when her car broke down. He called to assure us she was safe and towed the car for us. Excellent service--would HIGHLY recommend. Thank you, Robert!!

Fabulous service from Mr. Don Graham, he went the extra mile and did a service that was not requested but he did anyway. I will definitely say that if needed we will use this company again.Thank you Graham Towing & Recovery for your fabulous customer service...

Got me out of a bind quickly when nobody else was available.

I was in a sticky situation with my Lexus. I’ve used grahams towing before but this situation was a first for me. The gentleman took VERY good care of me and my vehicle. I immediately felt the trust kick in. He presented himself well. He was very helpful with the knowledge and got my car to the shop in a good time so the guys at the shop could fix it. I HIGHLY RECOMMEND to anyone who needs towing!

Requested Graham’s towing service when my daughter was in a car accident. Robert was on the scene quickly and was very helpful in a stressful situation. Very much appreciated his professionalism!

Graham towing was good, quick and well see if they take the SUV to the repair place. I have a good feeling about this place, they are good people. Brain seems like a guy who has been doing this for awhile.

I had a company truck towed to a repair shop, they were quick to pick it up and deliver to shop at a very reasonable rate

They give me a check every week so I like them

Graham Towing & Recovery was awesome today!!! My truck ran out of fuel and they were kind enough to bring me 2 gallons of diesel. My truck still would not start so they towed my truck to my house.They were there for me when I was in a bind when NOBODY else in Baytown would help me and that says a lot about them personally and professionally. If you need a tow service then I highly recommend Graham Towing & Recovery!

Man oh Man where do I even begin. This is by far one of quickest towing companies I have ever experienced, Tow man picked up my vehicle within 15 minutes! Thank you for your Quick and Reliable Service. This company is highly recommended!

Called them late at night to pick up a car my son put in the ditch. Was there within 15 minutes of call. Even offered to meet me at a gas station so I could pick my son up on his way to the wrecking yard. Good people, great service. I always call them for my towing services.

There just are no words. I spent 3 hours and 15 minutes waiting for echo Auto towing to come jump my car. That was for some reason who my roadside assistance call 3 hours into it they finally called a second provider and it was Grahams towing as to what Ive used them in the past and love these guys they were there in less than 15 minutes and had me headed home. There are not enough good things to say about these guys. If I could give them 10 Stars

Driver picked up other vehicle and said, he’ll change the tire on her car and he come back, and says he couldnt change her tire and will be back. Already over an hour and a half..

I called for help I was willing to pay whatever it took just for someone to come help me with a jack, since I had a flat on the side of the highway with my 8 year old at 1:30am and he said “I’m not gonna waste my guys time to come out there for a flat” this guy is a complete joke! Never will I ever call him again. He was so rude too.

This is one of the best companies!! My daughter locked her key in her car and I called and explained the situation and they had someone there within 15min. I have had to use them another time and it’s always a pleasant experience. Extremely friendly, helps, professional and quick!!!I highly recommend!!!

I placed a roadside assistance request with Progressive and requested service for Flat tire and towing. Don arrived within 30mins but was extremely rude. When he noticed my tire was flat he argued that I placed a claim stating my motor was out. First of all, there wasn’t a selection for “Motor outage” i tried to show him my claim but he stated that he wouldn’t be able to tow me because my car is a front wheel drive and he came prepared to assist with motor issues. He then told me that I would have to call and place another claim. So he replaced the tire with my spare. I expressed to him that my spare tire was 13yrs old and may not be safe to drive and asked if he could just tow me but then he said that he wouldn’t be able to tow me because he came for a motor issue and not towing although my paperwork said FLAT TIRE AND TOWING. It even included my address along with the towing destination. Instead of continuously arguing with Don I asked if he could drive behind me just in case my spare tire popped he then stated that if my tire popped, there’s nothing he could do, I would still have to call and place another claim.My overall experience was terrible but Don arrived quickly and he followed me to the tire shop. Instead of arguing with me, he should have called his company for clarity.

This wrecker service is so dam rude! They have poor communication skills. They do not need to be in business if they do not know how to communicate with the public. I definitely would not recommend them to anyone. No wonder why they have poor reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. There are other companies who would appreciate customers a-whole lot more.

We ran over unavoidable road debris on the freeway and ruined 2 tires :( being away from home we knew no one in the area but im so glad graham towing was recommended by the tire place we called. They got us to the service station quickly and easily...and on a sunday. It is so nice when people do their jobs efficiently; it makes an unfortunate situation a little easier to handle.

Nobody want to have to call a tow truck but these guys showed up quickly. The gentleman that helped was quick, polite, and we were finished in a matter of minutes. Defiantly using them again when I am in need!

Wouldve been 5 stars but the lady I spoke with over the phone was quite rude with me. I needed a car and two transmissions loaded onto a rollback and dropped onto a 48ft single drop trailer for transport back to PA. I had simply stated to her that we could run the bed out and muscle the transmissions onto the rear of the bed in order to load them, and I said that just so everybody understood what i wanted. She gave me an attitude and said so now youre going to tell me how to do the job? Took everything I had to bite my tongue. I ran rollback and a heavy wrecker for 5 years so even though I wasnt necessarily trying to tell her how to do the job, I very well could have. Spoke with another gentleman and he was very polite and understood what I needed. The rollback operator was very professional and did exactly what I needed and was very reasonably priced. They did good work so thats what really important to me, but like a lot of other people are saying, some of their personnel need to work on customer relations.

So thankful for Graham Towing! 30 minutes from the initial roadside assistance call to me being back on the road. Thanks you, Brian, for your professional manner, and quick response.

Rating 1 because zero isnt an option. Requested roadside assistance, they were 45 minutes late, the driver drove past me twice while I was waving him down, called the office and Robert answered the phone and was rude, talked to Cameron she was rude. They told me that it was my fault for not getting service because they called and I didnt answer, they didnt call. Would not recommend this company.

Always professional, fast and affordable! The speedy service is what makes these guys stand above the rest cause let’s face it ~ nobody likes to wait especially when your car is broken down.Thank you Grahams for always taking care of my family !

Good service, the driver Sam is a true professional.

I left my keys in the car and he came within 15 minutes. Fast service. I would recommend this guy .

Awesome

Quick response dont leave you alone side the road

They did the road call in a timely fashion and the driver was friendly and knowledgeable.

Superfast service. I called, and within minutes they were there to help me.

This towing company was rude. Cancel my time after I said I was going to call him back. They want me to pay for traffic time and after hours. Which was150 after the insurance.That was for 12 miles wow. Just not good business Peroid. 🤷🏼‍♀️👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Showed up 20 minutes after calling. Driver was great and courteous.

Locked my key in my car and they came fast and were able to get it for me quickly. They were there less than 5 mins from the time they showed up.

Really fast service. They were able to get to me within 20mins

Good service.

If i remember her name correctly, Cameron works in the front desk && she made my visit there great. She have a great personality & made me feel welcomed. Im born & raised in Cali but she gave me a full texas welcome && was extremely nice && respectful. If you go by there, i HIGHLY recommend you to talk to her !

Excellent service. Quick & professional. Definitely recommend.

Grahams towing company in Baytown, Tx did a superb job today. I had the privilege of getting to meet their driver Brian. He stepped out of the truck with a smile on his face. He is a very kind & respectful man. He definitely saved the day for my daughter, grandson & I. We still made it to the waterpark! Thankyou Brian & Grahams Towing for making a bad situation so much less stressful!

Driver said his name is Tim.. Just got towed from TA travel center to home in Rosenberg.. Driver was very nice and polite and we had good conversation! Made a terrible situation more tolerable.. Lol.. So thank you very much and if we ever need or are asked for recommendation on tow.. Ill be sure to call and/or recommend Grahams Towing of Baytown!

Family was stranded on side of road at 2am...call this man and he said hes not interested and has no available trucks.... gtfoh.... Dont Use Them...very unprofessional

On time and friendly service

This company towed my truck to a transmission shop on a Friday evening and I got it towed back to my house on the up coming Tuesday and after paying these people I realized my truck battery and sound system was stolen.

Everytime I call they are punctual and professional. Always helpful.

Very reasonably priced, knowledgeable. Will recommend to friends. AA+

Kameron was great. Went out of their way to help me with my truck even staying after hours

Very prompt and courteous.

Just hung up the phone with this guy, he needs a receptionist, was put on hold 4 times within 30 seconds...he also was very quick to tell me sorry, cant help you and gave no ideas on how to remedy a tow situation, seemed like he couldnt have cared much less.

Very unprofessional, said he could not hear me and hung up. What happened to common courtesy and decency. If I could split that 1 * into a tenth, I would, or not even that.

Never call this place for help! I told the lady that answered the phone I was 100 feet away from gravel and she said most people say that but its shorter. So she sent a tow truck out there anyways and failed to mention it would be 45 dollars to come out there and confirm I was 100 feet away from gravel. Trash!!!

Used this one time to move to a shop they got to me as soon as they could

Great people and very helpful

They got me out of a pinch at 3am.

Friendly and nice to work with.

Very rude and unprofessional, sorry not sorry