Its fine. The people were polite. My only gripe, even though I understand, is that they only let one person go to the vehicle. Ive never had to deal with that before. My girlfriends car was stolen and on top of that I had a couple thousand dollars worth of tools in the back. I couldnt go and look to see if anything was left. My girl went but sometimes people overlook things and it would have been nice to go through it again just in case. But oh well, it is what it is.

Was forced to let these people tow my truck a few weeks ago, they did 3 THOUSAND DOLLARS worth of damage to my truck. I have video of the truck immediately before it left my supervision and another set of videos and pictures from THE MINUTE that my truck came out of their gate. Persuing legal options currently because of all the horror stories ive heard about this company avoiding responsibility.

My daughter has an accident which totaled her car but didnt seriously injure her. It was still emotionally devastating. It happened over the weekend so when I went on Monday, they were extremely busy. The receptionist was obviously at her limit but remained patient and helpful. I was able to take pictures and video of the car as well as retrieve personal items. The technician accompanying me was extremely patient and didnt try to rush me or act out out. I thought I took a long time but he asked, Are you sure you got everything you need? even though there was a misty rain.Theres never a good reason when you need towing services so its much appreciated when they have patience and compassion.

The realy helpful and very nice. Tow truck Driver was very experience driver. But for the two medication people that sent him out they were horrible the only reason why I give this high-quality craved to the driver because he earned it not the staff

My car was towed here after a severe accident on I-10. I went immediately to pick up my car belongings. They charged me a $47.00 “gate fee” to retrieve my belongings out of my car. Without paying them, I “could not get my belongings”.Then... when I did get to my car, I found $200.00 cash missing from my glove compartment.Do NOT let your car get towed here.

Friendly, and customer service oriented staff.Makes an Independent Appraisers job pleasant.If there was a little more space between vehicles to allow for a more thorough inspection and pictures it would be great and 5 stars.

Helped me get my car and were very plesant people there. Thank you for all your help

Incredibly rude and slow. Mold growing in waiting area. Woman at front desk doesnt seem to know what shes doing and everyone else sitting around not doing anything/ smoking in the back

Very efficient and friendly. Clarence explained everything required before I made the trip out there. Very smooth transition.

Absolutely most unprofessional staff I ever had the displeasure of working with. Level of igornorance is unbelievable. Staff dosent know the laws pertaining to customers right to retreive personal items from thier vehicle.

If I could give this company no stars, trust and believe me, I WOULD!! I RECOMMEND ANYONE WHO GET THEIR CAR TOWED BY THIS COMPANY, PLEASE MAKE SURE YOU GRAB ANYTHING YOU HAVE VALUABLE IN YOUR CAR!! MORE THAN $1,500 & MULTIPLE FIREARMS WAS STOLEN OUT OF MY VEHICLE WHILE IT WAS IN POSSESSION OF THIS COMPANY!! They have nothing but thieves and scammers that work for the company!!

They were very considerate . The lady was very nice at the counter and the guy that brought me to my car was very sweet to he help me get things that were heavy out of my car.

Everyone was very kind and helpful the experience was great

MS. Jen had an awesome attitude. She was very helpful and expedient. Tow would arrive at reasonable time.

They towed our truck after a wreck. VERY fair price for emergency wreck service. Wouldnt release without proof which is good legally.

This folks rescued me semi-truck from the Baton Rouge bridge after my driver jack knifed it,,,they treated me fair very reasonable rate,,ladys at office were nice,and fast. Good folks,,

The tow yard is never a good place to be but for what is worth the men working the yard were friendly so to speak.

These people are extremely rude and they price gouge.

Per insurance company needed more pics. Went to take pics told my car had already been towed to collision center get to collision center no car. So they lady called Road Runner and they immediately told her the car was still there.

Great customer service!!

If you read and examine all of the reviews for Roadrunner Towing, you will see that there are many new*er reviews that only leave a 5 star rating - no mention of details of the service received. This looks like a case in which the company purchased positive reviews. The truth is that this company is engaged in unethical business practices. Their business is extorting money while using people’s personal property for collateral. These are circumstances that would justify a class action lawsuit! Just remember what goes around, comes around. Karma is a b*

Went to get my personal items car was full of water from the rain everything was moved around like they was looking for something all the things i had just put in new was water damaged plus they said i couldnt take pics because the car was turned over to the insurance company i wouldnt recommend this towing company to no one

Wife got in accident and roadrunner was the towing service. She was taken in ambulance to hospital. I went to tow yard the next day to see if her purse was in the truck. It wasnt there so I assumed the police had it. Police say they left it in the truck. She ends up having a few charges pop up on her card a couple days after the wreck. A roadrunner employee stole her purse.. dont do business with them

Probably the rudest experience ive ever had

They are nice people and they actually worked with my 93 year old mom when dealing with her car. You don’t see that much anymore. Nice going road runner

Outstanding service and the Driver Gus is very professional and an awesome guy

Worst experience and service I’ve ever received in my entire life. Everyone who works there is incompetent and works as slow as they possibly can. They will do whatever they can to search for things to charge you extra on that they literally make up on spot. They are lazy and don’t have a single care about you, only about taking your money. A complete joke.

The prices at Roadrunner are exorbitant. The staff are just doing their job. They were very polite to us when our car was towed without warning or notice of who towed it. They even stayed late to help us out so we didnt have to pay an overnight storage fee. There were no signs indicating we would be towed where we parked.

Very good love it very much

Great team great job

Very unprofessional when picking up your car - the guy’s name was Ronnie (?) . Has no regard when getting in and out of the car. Seats and floors covered in dirt and mud. Left money in the middle console and was taken when i returned.Try Guy’s Towing or Almost There Towing - much better! and better ratings!

Obviously no one likes to have a car towed. I was told an extra $45.00 fee to open the gates on MLK Day but yet they were open? Why? It is harder to open the gate that day?This place is in bed with the EBR Sheriff Department. I feel sorry for the owner of the vehicle and she didnt have insurance on it and had to relinquish the vehicle due to exorbitant towing and storage fees allowed by the ungreat state of Louisiana.It was towed unharmed and punctually 20+ miles away on a positive note.Tax them and do whatever you can to keep them from getting to work to make money and instead allow the storage fees exceed what it is worth and then sell at auction.A legal, however disgraceful business practice.

Good customer service

Horrible service!!! First sent out a regular tow truck when a flatbed was requested (took 2 hrs for that). Then they said a flatbed would take 3 hours so told them we were gonna run errands but would be back before. They agreed so we left. 20 min later got a call saying they were at our house for pick up, tod them wed be back in 10 min please wait, he said ok. Got back in 7 min and tow truck had left. I called them and they said they only wait 5 min even though driver said that. Said theyd return in 50 minutes. 2 hrs later nothing. Called them and they said there was no order for the pick up. So called another company. If you value your time dont use this unprofessional company.

Went through my entire car, stole a gold chain 18k ! And a Pair of ray-bands which where limited and can’t find em anymore . I will not recommend this towing company ! Thefts

Got in motorcycle accident in evening on back mountain road with no service. They charged extra just to show up. They were not transparent with the prices. The driver, Shane was cordial but not polite. Shane was also an awful driver, i was seriously concerned we were going to crash, very dirty interior of truck. I was then sleeping in the next morning after the accident and there was an issue with them charging my card and he called my friends who were helping me, anyone he could call, and threatened to come inpound my bike and charge a ton of money to get it back. Very unprofessional driver. The lady dispatcher is very kind though.

They charge for 2 hours minimum and i think one of the guys stole my electric ratchet🙃

The lady desk, I believe her name was Debra (although she had a lot on her plate) was extremely rude and threatened to take me outside and beat me up at one point. She acted as if I was being unkind when I said that I just wanted to get out of there with a car that they repossessed that was outside of a neighborhood. the staff was very nice and helpful but I do not envy anyone who has to deal with the imbeciles behind the desk

I had a great experience with Roadrunner Towing!! They were very professional. I would use their services again if I had to!!!

I was in a terrible accident. The police called Roadrunner to tow my car. I am in the National Gaurd. I had all my equipment in my car. I had a 2 hour drive to the base and 1 hour away from home already. I asked to go with my car do to all the equipment. I was told no one will be there that its just a yard. So I was left with all my military equipment on the side of the road by a old shop for a hour. Until I was picked up by family. I then went to Roadrunner and found out they had a office and a building I could have been waiting for my ride.The office people were nice. That was the only good experience with the company.

Driver was very polite. And the office staff went above and beyond.

They are crooks they put a dent in my truck and busted two of my tires dont ever use them for anything

AWFUL! DEMEANING AND SEXIST! We called because our car was unlawfully towed. We calmly called and asked to review footage. The worker yelled at us asked us our age (as if that matters). We remained calm. Not to mention this was the trashiest facility I have ever seen. These people talked to us like we were dirt and animals. It was unacceptable.They are scamming people left and right. Apparently it is the owner of the company who spoke to us that way.

They are cheat and black mailers. First they told me $200 for hour and minimum 2 hours. But they came exactly after one hour and they charge me for that hour too. Secondly they did everything extremely slowly to gain more time. And last thing they charge me for $75 for fuel which that didn’t told me earlier.when I try to ask justification for that $900 + for towing my truck just about 15 miles they ok if you are not paying us otherwise we are taking your truck to our lot. So I paid them bcoz I don’t have any option left.

Pathetic... I’ve used these people 2 times (first time because I was unconscious second because it was the only place I had in mind) and they’re so slow it’s ridiculous. Their lunch is more important than you at any given time and they love to chit chat and laugh while you’re waiting to be serviced. You expect that from a place ran by teenagers but it’s grown folk, grow up. I had some cash and coins and my tow guy stole that out of my vehicle. If I could go back I would’ve never given them my key. Never use this place! Thieves and terrible customer service.

Terribly unprofessional staff. I called Roadrunner to check on the status of my car and they HAD NO RECORD of my adjuster even being there at all (which was virtually impossible since my adjuster had to sign in at the front desk to view my car as well as several other cars). My adjuster had been there that morning! The secretary who answered was just robotically reading off of a script without hearing what I was saying. Assuming they have some semblance of record-keeping, the secretary clearly did not look up my vehicle. This is a management and leadership problem, but they dont care because they have the Baton Rouge Police Dept. contract - who automatically calls them for tows after car accidents, so they feel they dont need to have any sense of basic customer service. They get free, automatic, continued business from the city. This is a fact. Do not use this unprofessional operation if you can avoid it!! No stars. (Forced to give one for the review).

I was advised by an officer to have this company tow my car after an accident. If I could give 0/5 stars I would. But the current reviews for the business speaks for itself.Something that should have taken 15mins (getting the key to my totaled car, retrieving my belongings and then releasing my car) took 1 HOUR!!This business is disorganised. There were papers everywhere. Not sure when it was last cleaned. The parking lot itself, contained 10 parking spots! In the time that I was there, 4 DIFFERENT receptionists came to the front desk?? But in that hour, only 2 customers were serviced.Customer service and competence is not what you will get from this company. In short choose another company to TOW your vehicle.It bewilders me that the city police would even choose this company to partner with.

Ugh!

Welcoming environment great people and great customer service.Lorenzo M.

If you have the option of another tow company after an accident, use anyone. They charge $175 for the two, a fuel service charge, a paperwork charge, a calendar day storage fee, a convience fee and a 5% credit card fee. It really is an arm and a leg. Call anyone else. Other companies will tow it to a location of your choice and much less hassle. Usually I dont complain Because I am in business but this really is egregious.

After my fiances horrible accident, they towed the car. Went in a few hours later to get stuff out of it, and so much stuff was stolen out of the vehicle. Oil, oil filter, among other things. We just lost a vehicle and needed to return the things to the store to get some money but nope. They profit from others misfortune and then take even more. If you have a choice, (I know sometimes you dont get one) use another company.

I was completely pleased with the above and beyond service provided by Frankie and his team Saturday evening.

Its the Greatest Place in America.

USE ANY OTHER TOW COMPANY. DO NOT USE ROADRUNNER! Would give negative stars if possible.Driver would not tow vehicle to requested location, instead towed it to their yard. Why would anyone want their damaged, undriveable vehicle towed to a facility that doesnt do any repairs?!? We had to pay the ransom IN PERSON before insurance company could pick up vehicle to tow it for repairs. They do not allow payment over the phone. To make matters worse, the reason the car was towed in 1st place was because it was not driveable. They do not allow you to pay the fees unless you are taking the vehicle with you so we had to sit and wait for the new towing company to take the vehicle to the place it should have been taken to begin with!(because roadrunner will not get another dime from us) And as if we were not inconvienced enough, the parking at their facility is horrible.$225 towing fee. Worst customer service ever.

They should not be in business. Extremely rude if I could give no stars I would. My husband is in critical condition at the hospital. The man named Franky is rude and shouldnt be working any type of customers service all I needed to know was what to bring and how much to get the bosses tools out. Well long story short I was hung up on and yelled at. I only got rube with him because he wouldnt listen to what I needed. I pray they loses their business

Friendly and upbeat office staff. Driver very friendly and helpful

Horrible service. Picked up one of my rental cars that was stolen and did not send us a notice for 2 months and the balance was 1700.00$ when I call and ask about it they blame it on the baton rouge police then they blamed it on the Memphis police department. So I now owe 2000$ cause of the holiday.I have been in business 24 years and have never had a company act like this or not notify that MY car is there for 2 months. HORRIBLE DO NOT USE THIS COMPANY!

Save yourself the headache and DO NOT USE THIS COMPANY!! THEYRE UNPROFESSIONAL, SLOW, AND RUDDDDDE!! Ive never been treated so poorly by someone whom I was paying. THE WORLDS WORSE TOW TRUCK DRIVER, OFFICE STAFF, AND COMPANY. They changed my ETA 3 times and had me stranded for 4 hours past the original ETA. The tow truck driver refused to apologize and even had the nerve to question why I called back so many times--dude, because you never called to say you were running late not once. And to add insult to injury he lied and said I cursed him out. I couldnt believe he did that!! Just trust me and AVOID this company AT ALL COST! I never want ANYONE to experience what I went through with company. THEY ARE THE WORST!!!!!!!!!!!! Just saw their commercial on WBRZ...HA! Dont believe everything you see on TV. Awful company!

Worst towing company in the world. wonder how they still have a business license to operate. city or commission needs to review this company and put it out of business

Well the people who work here are civil, the prices are extortion at its finest. if you require a tow of any sort, I highly recommend looking literally anywhere else.

Very courteous staff

Good price, good service

Helder my car and contents hostage after wreck. 450.00 dollars. REALLY! If you have an accident call your own tow company.

First they just come out of no where take your car rather you told them too or not then lie about prices to keep your car longer they really are lying and scamming ppl

Called this place to have a truck undecked, which in all my years of experience of doing this, it is usually around 125.00 flat fee. These people are out of their mind, they act as if they hold bankers hours, 200.00 per hour because its before 8 am.

Rude staff and an absurd price. Horrible all around. Take your business elsewhere!

Unprofessional, rude from the beginning, they treat you like youre the one who towed theyre car when you call them. There were multiple of my personal items stolen out of my vehicle y the time I cleaned it out.

Went to remove stuff from a wrecked vehicle. While unloading the car I was informed that I was not allowed to remove my sub woofer without a notice from my insurance company... Odd but ok. While waiting for the insurance companies to hash out all their problems, the car was retitled to have road runner as the owner. They removed my sub woofer. After talking to a representative, who was very kind and understanding, I was informed that I could have removed said sub woofer all along because it was not bolted (ie original) to the car.So their mistake.... my loss.

I have never actually dealt with the company but if you see the tow trucks on the road, stay far, far away! I was almost hit by one of the tow trucks on the interstate. After I slammed my brakes and honked at the driver, the truck still proceeded to get into my lane and then turn on all its lights.

Although it was very nice to have a company willing to tow my boyfriends car during a bad rain storm, it didnt make up for the rude and unprofessional service that was provided. After informing the driver that the car was lowered & to please take that into consideration, he let us know that he has dealt with many Jags & Ferarris before and was not going to break anything. Then when I watched as he was dropping off the car, I got nervous as the front lip started to buckle. I asked him to stop and that my boyfriend and I would pick up the sides of the car to relieve the weight from the wheels. He said we didnt need to do that and he knew what he was doing. Putting the car on the ground, I noticed the front lip was now cracked and practically detaching from the bumper. The guy says any damage done to the vehicle is not the tow companys responsibility... TO HELL IT ISNT! How dare a hired service tell a client that it isnt their responsibility as they just got done saying theyve handled lowered cars before. I will be calling the supervisor to inform them of their employees outstanding rudeness and requesting immediate attention to the damage of the vehicle which will be taken to legal action if not addressed.

Just absolutely horrible. Do not.. Do not... Do not trust these ppl with your vehicle. Over 500 dollars worth of good were stolen out of my vehicle. And additional damage to the vehicle was done in the moving process

Very un plesent people did not want my money

My son was hit by an 18 wheeler that ran a red light. Roadrunner was called by City Police, as they have the contract. My sons car was in pieces because they had to cut him out of the car. At first we were told that he couldnt get the contents out of his car until the bill was paid. When I called last week I was told that was incorrect and he could come get it at anytime. He is currently there now, 9/8/15 3:45 pm, and they cannot find his car. Hes been to both lots and they cannot find it.

Racists or just plain uncivilized front desk clerk. Makes it impossible to handle business because shes so indulged in finding a smart remark to reply with. (Name&truck info) Im calling to inquire about my balance. she replies I have no idea.. Ridiculously ignorant

They worked with me and were completely helpful and accommodating

They always on time ....very helpful and at a reasonable price

Very helpful and nice

We had an accident and road runner towed our wrecked car. When we got it back a lot of stuff worth $500 was missing. Dishonest people and employees. Taking advantage of peoples helplessness.

Employee is helpful.

Most undependeble towing company I know!...I called one night desperately needing a tow,the guy on the phone told me they can`t come because they chater to the city and had to reserve their one tow truck in case someone from the city called and then the guy was very rouch to me when I called back. I would`nt recommend these people to my worse enemy!

Which i could give them zero stars. terrible service. rude as hell.

Funded by the city So if you need your ride good luck. Staff was friendly tho

Excellent service pickedy vehicle in no time👍👍👍👍👍

Treat them with respect and they will treat you with respect, not their fault my car got towed.

The only reason these people get one star is because the rating will not accept a zero. My son went to recover his subwolfer from the tow yard after a wreck and was told he needed a written note from the insurance company. The insurance company later told us that was unnecessary because the sub was not part of the car. With note in hand, he went to collect his speaker only to discover it was missing. He was told a number of stories, all of which were lies. Ultimately, he was told Road Runner was not responsible. Terribly rude, dishonest people. Use them at your own peril.

The worst go any other towing is a whole lot better please dont get tow by this place they work with the Baton Rouge police departments and very crooked and they getting paid under hand from customers trying to get there vehicles charging moreif you are a minority groups

Someone stole my wifes sunglasses from this company. Will be reporting to the BBB.

Helpful

Terrible attitude. Horrible service. Read the reviews before making your choice.

Its bed customer service and they always try to take your car or not let you go see your car

Slow Im just so much s*** to get your own car out

Horrible service, incompetent staff! Especially the obese troll at the front desk.

These reviews speak for themselves. Horrible company run by complete piles of trash.

Fair people.

Shameful the lack of community pride. They with other towing services will remove a auto leaving the bumper and other debris behind. We can chang our trashy city to Bumper Rouge.

Friendly service, great people

I encountered a very rude & racist driver. He was also sexist! Theyre charging me $250 dollars and my car hasnt even been in there a full day! HORRIBLE COMPANY, RUDE STAFF, and VERY UNPROFESSIONAL!

Just please never ever use these people. They will steal your car and your possessions.

Charged me over $400 for a tow because their driver sat in traffic to get to me. Didnt know they charged by the hour starting from when they leave their office in north Baton Rouge. So if you live in Ascension use somebody else!!

Fast helpful SERVICE