I Went in today and Raul and Heather were so helpful I appreciated that, the store was clean and employees were helpful.

Had a great experience. Great customer service

The guy I dealt with was great. But also he was supposed to sign me up for an unlimited plan when I bought my phone and he did not. I thought he had so I’ve been using my phone like crazy because I use it for my business... now have been dealing with Verizon customer service for 4 hours! (which is a joke) and an almost $400 bill that I now have to pay because of someone’s mistake!!!If you go here be sure to double check EVERYTHING!Thanks bro! You should really be paying this!!!

The moment I walked in I was welcomed by a sales representative, they took the time to make my situation their priority. I couldn’t be happier with the experience and exceptional service they gave me. Sabrina helped us with our issues and made sure all our expectations were met. Great job!!!!

I had a GREAT experience with Raul!!I came in an hour before closing with an emergency. I left my phone on my bumper and needless to say it was gone. I need my phone for important stuff and could not go without it... He was very comforting and encouraging me that he was going to fix my dilemma...and he did... He got me up and running without skipping a beat!! Thank You Raul!!

Went in to transfer back to Verizon and Sabrina helped out. She was fast and knowledgeable with activating my phone and account. This spot is a little hidden and I didnt even realize there was a Verizon so close. But regardless of appearance they got the job done without any hassle. Will be back for sure.

Zachary is a great salesman. Honestly the hospitality there was awesome.love the phone that I got financed at a great price. This is a genuine comment I wouldnt comment is I didnt feel like it wasnt worth the time and effort Zach put into my experience.

Great service! Sabrina was very attentive and informative about the process and the changes and going over all information. The most seemless phone upgrade /transfer transaction I’ve experienced so far!

They took the time to help me at this store and went beyond themselves, to apply the liquid screen protector of some kind I bought.Few people do things of kindness anymore, or just to help a person not that familiar with cell phones, I really have to recommend well the 2 men that were in the store day I went one was the store manager and the other one was the helper.

I was asked what did I need assistance with. I explained what I needed and it was taken care of quickly and everything worked as expected

Raul was knowledgeable and kind, giving us both attention and information, getting the products we wanted and even calling around to other stores to find what we needed.

Staff was very nice and extremely helpful. Quick service purchasing a new phone. Will definitely go back.

Great and friendly staff they offered to put the screen protector on the new phone I got

Raul is very professional and patient and he is good to his customers therefore his store gets 5 stars of excellence.

Very friendly and nice. Knowledgeable too!!

Zach was very informative. Very friendly.

Super Nice & was patient through all my questions

Very nice and helpful staff. Thanks!

Martin is very helpful. I am glad I moved to Verizon.

Customer service at this Verizon retailer is superb! Raul listened and took care of every detail I needed resolved. I recommend seeing Raul for your cellular shopping needs.

Zach and Raul were really helpful and friendly.

A good place, you can pay your phone bill here and they provide service and help.

Ok

Martin had great customer service thanks again!!!

Very friendly and helpful.

The employee refused to help me with a issue with my phone. It needed a software upgrade or something. A tech I spoke to on the phone said he could do it over phone or bring it into a store.

Came in to upgrade my sons phone and the person worked with us to find the best option!!!

So quick! And so nice!! I recommend this Verizon for anyone!

Giovanni was amazing. He made making the switch from T_Mibile a breeze. Worth going to this location for all of your Verizon needs.

Knowledgeable staff. The area manager happened to be in the store and is very attentive and asked how my husband experience was.

Find this strange request to ask me a question for visiting Verizon authoritizen. Oh well. Long time I used to attend with mom on California avenue Bakersfield California. Right away anymore attending there. Excuse for my effort in answering. I assume good explanation on Verizon equipment.

Was in Verison today, a young man named Raul helped me ... he was absolutely amazing !!

The customer service rep. was friendly, knowledgable, and most of all, Honest! Great experience!

Very helpful staff. Good people, good vibes.

Great customer service. Super friendly and helpful

Not really help，this store salespeople lady try to change the $30 activate fee,but we go other Verizon there tell us no need to pay.befor at Best buy tell us same if at Verizon store no activate fee.

Staff is always very friendly and helpful definitely recommend this store

He was awesome ! I love my new phone

Super helpful, and polite! Got us in and out and answered all of our questions.

Raul was really knowledgeable of his products, billing and promotional he was friendly and cordial!

Very nice,helpful& did not have to wait long.

I had called and spoke to Zack about repairing a google pixel 2 xl and he quoted me at $200 for the repair. When I came to the store and location I spoke to Rob. Now Rob was quoting me at 300 for the same exact repair I had talked to Zack about, even after I mentioned Zack had quoted me $200 for it. So it seems to me that they have a lack of communication and profesionalism because Rob had a poor attitude towards me when I asked him if they would Honor Zacks quote. I would not recommend this store to anyone I know....

Giovanni was amazing! Very helpful!!

If I knew it was going to be such a hassle switching from AT&T to Verizon I would have never of switched. The only reason i switched from at&t is because they told me i would save $100. A month, NOT!! IM PAYING MORE ! I was told they pay up to $650. Per phone to get out of a contract. They never payed it and its been a month. So now i have a high at&t bill +late charges. I call the store to fix this problem, they always say ill call u back, never do. So we go down there they take a copy of my at&t bill, still nothing happens. NOT HAPPY!!!

Too much to even describe, def would not recedit: changed review from 1 star to 5 star because one rep was v helpful

Crooked company. upgraded last month and they said i qualified for a free jetpack and hum device. I just needed to pay tax. I was surprised when it they both showed up on my bill. i went back to the store and the manager rob said i signed the contract so i was sol. his girlfriend is the store manager at the rosedale store and his son is the store manager at the calloway store. if that isnt shady i dont know what is. crooked company all around. stay away from this place.

My Bf cracked his phone screen and the touch screen wouldnt work so we took it in to get it fixed. They took longer than usual because they shipped the wrong parts to fix the phone. So we had to wait a whole week. Then when we got the phone back the sim card was missing and we had to go back to the store and ask for it back. The screen works but thw resolution is worse than before. With all the money you pay them to fix your phone you honestly should hust buy a new phone....Lesson learned.

I would like to compliment cristian for his knowledge and patience with an elder customer !! We’re old I’m happy he was here to help me.Sencerly John T Harris

Small with a small inventory/selection, but great and friendly service. The gentlemen working there are doing great work!

I dont like the way they say one thing and ounce ur getting the phones they come up with another amount to much around the talk

Very knowledgeable friendly and helpful.

These guys know their stuff...ill be back, to get my next phone.

Custoners need to be aware that this is a RETAILER, not an official Verizon store. We found out the hard way.

Did not care for the treatment from staff, if you go there be prepared to be talked AT and not talked TO,

I had a competitive cell phone service for many years I always have problems with my phone service and professional customer service I supposedly lost all my data off the motherboard including all my pictures contacts and personal information I was hopeless and I was told I could and would never retrieve my information again working with Christian was a was a pleasure he performs the best customer service he solved all my phone problems and transferred all my personal information to a new Verizon service and was able to explain to me how to use a new Verizon phone Christian is a great asset to Verizon and the best customer service telephone service thank you very much

Fun and Friendly, great people to deal with. Bought out my phone for me, zero charge, and I got a new Galaxy s8 plus.

Poor customer service

AVOID THIS PLACE FOR IPHONE REPAIRTake your phone to the Apple store in the valley plaza they are ALOT cheaper than this place!

Giovanni was great, super helpful and very friendly!!!!

Took longer then I thought it would.

No waiting for help.

Friendly customer service.

Excellent service!

Excellent service!

Customer service was extremely bad!!!!

I had received no greeting or help for 10 minutes when entering the store. Lack of associates and basic customer service. Extremely dissatisfied.

They are way to expensive!

Verizon is great!

Very bad service

Great service

Very helpful

Friendly and helpful

No