This was one of my best car buying experiences!!! They had the exact car I was looking for, with the exact price as advertised . I walked in with my auto loan amount from my bank and they not only beat the rate I had. They also gave me asking price for my trade in!!! I recommend checking this place out. Ask for David Potts!

I had a great experience buying my car here! Josh Olson helped me out and was super nice. He was super friendly and was never pushy like most places. I have bought another Mazda 3 at a different Mazda dealership and the experience wasnt even close to this. Overall I recommend checking this place out.

If you need a car, see Adrian Alvarez! Process was fantastic from start to finish. No high pressure sales gimmicks like other dealership I visited when looking for a new car. He worked with my hectic work schedule to coordinate a smooth visit. The pricing in straight forward and they’ll even listen to you if you’d like to decline an option. Price was fair and they even worked to get me more for my trade-in than their initial offer. Financing was as quick as any loan process I’ve seen. I love the new car and I will continue to service both our Mazda cars at this dealership.

My experience at Horne Mazda Avondale was amazing! I first started my journey with Omari Billingsley. He was very friendly and welcoming as he kept in contact with me to ensure that I had all the information to purchase my dream car. His great customer service and patience is what made me travel over four hours to Horne Mazda Avondale. I was met by David Potts, who put me into in my dream car. He is such a nice person and did everything he could to make sure I was happy with my decision. David made it his first priority to understand my wants and needs. I couldnt have asked for a better experience than what David provided at Horne Mazda Avondale. When I finally selected my dream car, I met with Jarvis Newman who made the paperwork process simple and quick. Jarvis ensured we understood what to expect and how long it would take. He answered all of our questions and put together a great deal. I appreciate this team and their amazing customer service. It was worth the drive and I would recommend to anyone to stop by Horne Mazda Avondale!!

TEN STARS!!!I am a repeat customer to Avondale Mazda. However, this was my first time doing business with the new owners and management. If I could give the Horne Family and the new and improved Horne Mazda Avondale ten stars I would. We experienced quick, professional service and didn’t have any of our time wasted. No back and forth and got the best deal we could find in The Valley. The GM Kim, came out and personally made sure we were satisfied with the deal. Anyone out there that has had a less than perfect car buying experience elsewhere should give the new Horne Mazda Avondale a shot. Take my advice you won’t be disappointed!! Go in today and ask for Tyler he’s the one that helped us purchase our car! Nick the GSM was great too. Great job guys! We will keep coming back and keep telling everyone we know how easy it was to do business there!!!

Great Dealership if you are looking for Mazda this dealership and specifically ask for David Potts. David has been fantastic to work with. He does amazing work and follow up. He gives the best deals. Very responsive. If it were not for David we would not have bought the car! He is amazing!

I would highly recommend coming here if you want a quick and easy process. I traded in my vehicle and left with a new one within 4 hours. Just make sure to ask for AJ when you come in!

Angel and Jarvis were great! Angel is exceptionally knowledgeable and enjoyed buying a car with him. Jarvis is so kind and joyful. Hard to get annoyed with a finance guy who is so fun to be around. Best car buying experience ever!

I traded my Toyota CH-R for the Mazda CX-5 and I got exceptional service from Brandon! Brandon was extremely helpful on getting bus a great deal on the car. Brandon went above and beyond to take care of us as customers. Constantly making sure we were comfortable and also getting us out in a timely manner. Brandon also made sure to get a good value for our Toyota so our negative would not be so high. Over all I am extremely satisfied with Brandon’s service and looking to make Mazda our forever car home!

I just got my 2018 Mazda cx-5 SUV and I love it thanks to the wonderful Team at Horne Mazda Avondale! Joe was great in assisting me find the vehicle I was looking for and was very kind in doing so. Jarvis was also great in assisting me through the financing process it was quick and easy. Johnny the Sales General Manager who worked hard to get me inside the vehicle I was looking for. He was kind and patient with me, They exceeded my expectations with there Excellent customer service and showed me great hospitality. They made me feel welcome and were very genuine and professional. They were able help me when other dealerships would not give me the time of day! If your looking for a new car this is where you want to go. They go above and beyond to get you what you want and in doing so I felt valued as a customer.

My husband and I bought a new Mazda CX-9 last weekend. Our friends recommended Horne Mazda Avondale, and we now will do the same! From the moment we walked into the dealership we were treated like guests, and not customers. Tyler was great! He made things simple and transparent. We felt like he helped us buy a vehicle, rather than sell us one. Thank you Tyler and Horne Mazda Avondale. We will be service and sales patrons for life!

We bought our Mazda 6, and had one of the best experience ever. People from salesman, managers and Finance did a great job. This was Feb 2019. Figured go back and buy my daughter her first car. Walked into dealership and found out new ownership. We found a car and this time the experience was pretty horrible. It’s like they did not want to sell a car. Wanted ridiculous amount of money down, a car under 12k and would give her no chance. The only good thing about our experience was the salesman, Brandon Rivera’s, but as a salesman you can only do so much. He did his job, but everyone else FAILED!! We walked over to Earnhardt Honda. They actually talked to us and got my daughter into her first car. So if it’s a first car your looking to get, Horne Mazda os not the place!!!

I LOVE my 2020 Madza CX-5 GT.It looks AMAZING, it drives AMAZING and the Staff was AMAZING.The experience was AMAZING.BEST Service Dept. in Arizona. 5-stars

Omari was the best salesman I ever worked with. Told me everything I needed to know about my New CX9 I would highly recommend him to anyone

We have been so impressed with Tyler! His commitment to service did not end the day we drove the car off of the lot! He has been so helpful every time we have had a question. We have not experienced this kind of service at any other dealership. Highly recommend Tyler and Horne Mazda in Avondale!

Bought my first car here from David Potts. He was extremely helpful, and didnt make me feel dumb. Ive been to other places that immediately judged me for being a young female. All my questions were answered and they explained everything to me in a way I understood. Highly recommend Horne Mazda Avondale!

I rarely write reviews at all but if I do it means a person or place is or did something great. With that said, Id like to say a big thank you to Jarvis and AJ for getting me the best deal on my new 2021 Mazda CX-5 Signature. You took me out of a high monthly payment to a more reasonable one. Highly recommend these guys. #zoomzoom

Worked with Garrit in auto services and had a great experience! Garrit really went above and beyond to fit my needs. Will be going back for any services in the future!

Josh gave me the best service here. he was super helpful with questions that I had and had me sold on the new car that I got, which my family loves !Thanks josh. Supper happy with the experience

I had a great experience here! I loved my 2017 Mazda 6, but it was time to upgrade to something a little bigger, so I traded in for a 2021 CX 5! David understood my needs, I really needed something that fit my travel lifestyle, and fit the dogs safely! No one pressured me to buy, it was comfortable and easy. I also appreciated them staying late for me, as I was not able to get there until in the evening after work. I realized a couple days later that I forgot a pair of nice glasses in my trade in, and David already had them waiting for me. Highly recommend!

This has been my BEST car buying experience ever. From Sales to Finance, the friendly non-stressful environment allowed me to be comfortable with my decision. David Potts gave me a full tour of my Mazda CX-5, so I left with zero questions. Rubin was able to find the perfect fit and show me exactly what I wanted. The finance team offered me fantastic warranty and Gap insurance options. I would definitely recommend a Horne dealership over ANY in the Valley. Molly

This was one of the best car buying experience. Highly recommend David Potts. Thank you for treating us like family. You have an incredible energy about you.

I waited 3 hours for an oil change that was supposed to take 1 1/2 hours. The waiting area is not kid friendly as advertised (I understand not having toys out in the waiting area, but why is a place with glass coffee tables being advertised as kid friendly?). The only reason I gave it 2 stars is because of the customer service of the car services team. They were all so nice!

I met with Joe and Virginia. Joe used every minute of my visit in a timely manner. He was honest right from the beginning and was willing to work with me to stay in the price range I needed to be in. They fairly evaluated my trade and gave me the most. Joe also informed of all of the promotions/discounts I was eligible for and really worked with me to satisfy me as a customer.Virginia was amazing. She was patient and kind while I was a nervous wreck and explained every single item that was an option to purchase.They both treated me and my kids like friends and will return in the future.I highly recommend Avondale/Horne Mazda.

I was contacted by multiple car dealerships when I showed interest online for a Mazda CX5. There were multiple Mazda dealerships closer to my house that I could have gone to. I chose to do my business at the Avondale Mazda and could not be more pleased with my experience. Adrian and the guys in the finance department were all fantastic to deal with. I never once felt pressured or like I was being taken advantage of. Great experience and I LOVE my new car!

Great experience! Customer service was great with constant communication and no games. Asked for the best price on a new CX-5 and that’s just what I got. I felt respected and valued as a customer. Tyler did a great job from start to finish!

Absolutely phenomenal experience working with David Potts. David worked for me to get the car and price I wanted! No pressure whats so ever . They didnt go back and forth or keep me waiting all-day ! David you are the man and Horne Mazda Avondale is blessed to have you represent them! Thank you for treating us like family! Love my Mazda CX-9!!!

I just want to share my experience buying a car at Horne Mazda Avondale.The dealer makes the process tedious and deceiving. First, the seller Omari Billingsley does not listen to the customer about what you want in the car, he only tries to lure you into buying, once you got a total price of the vehicle that you are interested in, he does the trick of “that car is already sold” so you have to chose another one, in that moment he offers whatever he has there, not checking for what you originally asked for, I wanted an All Wheel drive, he sold me a Front Wheel drive and I realized that mistake the next day reviewing the papers. No wonder it seemed a fair price. Be careful.Another thing even more important is that during the negotiation or election of the car to buy, he tells you that the car comes with the Accessories, never mention that some of those are just extended warranties, never calls them like that, I will tell you the names here, so you can identify them in your contract.What he calls accessories, are listed as follows:VTR $299, this is Vehicle Theft Warranty (dont you already have that with your car insurance?), Window tint, another extended warranty, window tint service plan $799 and the most creative of all, Smartshield $899, 10 year Appearance Protection Plan, that protects the paint. That is just an insurance that not covers even scratches in the paint, it covers acid rain. How often do you get damage from acid rain?What they do not tell you is that you have 30 days to cancel all those unnecessary service-warranty plans. But they deny and refuse to cancel. If you ask if those are warranties, no, they call them accessories. Since when a warranty, insurance policy or now called protection plan is embedded in the vehicle? I sent them the form to cancel those warranties and they still refuse to do so.If you want to cancel, the seller, Omari will send you with the finance Guy, George, the finance guy says “I did not sell anything to you, I can not scratch the add ons” and you have to pay for those unwanted service-warranties.No, I do not recommend Horne Mazda Avondale, the information is very deceptive, the contract or, better said, the papers that they give you do not specify anything clearly. Nowhere it says that you can cancel anything. Ever.Bad experience, if you want to buy a car with a bunch of extended warranties, now called service plans, go there, Omari will be happy to sell those to you, just make sure the car has what you asked for before signing anything. My advice, stay away from that place.

The entire team at this Mazda dealership is outstanding. I called after another dealership treated us poorly, i talked to Nick and his team and they managed to meet a great price and made it a quick and simple process. I highly recommend to use them for their quality, professionalism, and willingness to be the best Mazda dealership in the valley!

Had a wonderful experience! AJ was so patient and helpful to make sure we got exactly what we wanted! The whole experience was great!

I had a great experience this past weekend with Omari and AJ at Horne Mazda in Avondale. Both were super helpful, friendly and really made the transaction easy and fun! I would absolutely recommend anybody to let them help find you a new car. The management team and finance team was also exceptional to work with.

Today we had a long, productive day with wonderful staff at Horne Mazda Avondale! We were very satisfied in getting a car with exactly what we realized we would be very happy with, feature-wise, at a very fair price! And a very relaxed atmosphere! High praise for our attentive sales person, DAVID POTTS. Ask for him!!!

David and Jarvis were absolutely incredible! They were so helpful in getting my partner set up with a new vehicle. So kind and friendly, as well as going above and beyond to make sure that we were taken care of before we drove off. If I could give ten stars I would.

Took my car in for scheduled maintenance and to have an inspection done. They were timely, informative and very friendly. The woman at the front desk made everything easy. The mechanic who did the service on my car even provided links to videos of him doing the services on my car including showing me that my drive belts were cracked instead of just telling me. Its a nice touch that shows the honesty of the services provided. Ill keep coming back; only makes sense to let Mazda keep up your Mazda!

Joe took great care of my boyfriend and I while we were here at Horne Mazda. He showed me the car that I had initially had my eye on and then a car that he thought I would be interested. The process was seamless & was really able to work with us numbers wise. Great service and will definitely be coming back!

I bought my Mazda CX-5 back in April 2019 from this dealership and I just love it so much. We decided to end our lease early. I came to the dealership and met Brandon. He is such a kind and customer oriented individual. He gave me one of the best quote ever, « return your car for free, all expenses paid». Yes that’s right. I turned in my car and walked away. Thank you Brandon and the dealership for the amazing service you provided. When i need another car, I’ll be back for sure.

Mine was an absolutely horrible experience at Horne Mazda. I was a returning customer, with an appointment, and was left waiting so long that it was over 7 hours for my transaction to be completed. Management was aware of what was going on that night.You have options, do yourself the favor of picking another dealer.

I give Joe at Horne Mazda Avondale five stars. He made the process of buying a new car easy, efficient and painless. He professional and kept informed throughout the many steps involved in purchasing a car. Virginia in the finance area was friendly and professional. Thanks Horne Mazda for a great shopping experience

David Potts was amazing. Made us feel right at home! When your looking for a car it would do you food to go see him!

AJ was awesome to work with. Provided me with all the info I wanted on their vehicles. 10/10 services. Thanks a.j!

BEST car buying experience Ive ever had. So fast and easy. our salesperson, Omari, was patient and made sure we got into the vehicle that was right for us! Jarvis, in Financing was SO fast with the paperwork and has his process streamlined! Were Horne Mazda Customers for life.

I got my 2021 Mazda 3 Select with the help of Joe he and the team did a great job. Told them what I wanted and they gave me no high pressure tactics and I walked out with what I wanted. Thanks guys.

I was in the market for a new car and came across this location. I was looking at getting into a Toyota, however, upon visiting here, my mind was quickly changed. I found out the reason why Mazda is up and coming. Adrian Alvarez was the sir who helped me out. He was very patient and helped me tremendously as a first-time new car buyer. Any questions I had, he answered in an expert way and did a thorough explanation. The process was as simple as it gets. I am extremely happy with my purchase and excited to visit again when I get a new car once again. I may be a Mazda owner for life. Thank you again to Adrian and the entire dealership!

Terrible. I bought a vehicle here, less than a day after purchasing I noticed the a/c was off. When I took it in, the man in the service department told me I just didnt know how to turn on a/c. I took it in a second time, and was told no issue was found and that the a/c was working as intended. Mind you, I could be driving for an hour and my vehicle was not getting cool, let alone cold. Took it in a THIRD time, was told to take it elsewhere, even though their Sales Manager Nick, was telling me to my face something was wrong with my car. After being advised to take it elsewhere for a diagnosis, my car was taken in. It has currently been in the shop for over 6 weeks, and I have only been called ONCE to get an update. When I call, the call suddenly drops and I cant get a hold of anybody. On one of the occasions, someone answered but hung up as soon as I started talking. I have been very, very, very patient. The shop where my car is at contacted me, and it has been ready to be picked up by Mazda for OVER A WEEK. I have been trying to call Mazda to let them know so I can go pick up my vehicle and have been more than unsuccessful. In conclusion, I have owned my car for about 2 months, and it has been in the shop for over six weeks. I had to fight to be taken seriously, and to have my vehicle looked at. As a reminder, I noticed it off THE DAY AFTER purchase. Absolutely terrible service, they dont care.

I just moved down here and overall it was an amazing experience, everyone was very nice and very helpful with any questions I had or if I just didn’t understand something. David Potts was who helped me overall he himself made me feel comfortable and was very helpful through the whole process!

It is a shame that in this day and age there are still bait and switch type businesses. They advertise a certain price on the website and when you actually come to purchase, they add on a lot of fees as accessoriesI was excited and ready to purchase a new car from this dealership. I called before I drove down to verify that the discounted price they advertised was the actual price and the discount applied to everyone. They were about $1500 cheaper advertised on their website then other dealers.What this dealer does is really pretty despicable and dishonest to say the least. After selecting the car I wanted, they first produced an invoice that was not what they advertised. Only after I pointed this out did the sales person (Tyler) go back to the manager and suddenly the price changed to what they advertised EXCEPT they then add on a lot of additional fees that no other dealer adds. One such fee was labeled as an accessory when I asked what that was for, they said it was for an exterior paint and interior seat extended warranty. Something called Safeguard or similar name. I said I didnt want that and to take it off. I was told it is mandatory and that it was not a choice and that all customers were charged this (over $2500). Since when does an optional warranty become mandatory? This is obviously a way in which they advertise a certain price then add on these additional accessory fees to bring it not only to the cost of every other dealer but actually MORE then any other dealer. Classic bait and switch.I declined to purchase from them and instead went to a more honest and respectable dealer. I found it even funnier that after my visit, I received an e-mail from a manager asking about my visit. When I wrote back to them in an e-mail about the added mandatory warranty fees and other costs and how I thought this was very dishonest, she replied.. it is best that we part ways and you do not purchase from this dealer. I think that says it all about their practices, professionalism and honesty.Dont be fooled by their advertised prices on the website.

Im not a fan of spending all day at the dealership and the long process involved. THIS was possibly the fastest and easiest in person car buying experience Ive ever had! Omari was patient and friendly, direct and easy to make a deal with. He listened to each of my needs, took me on a test drive, and then we made a deal. I came to the dealership just to LOOK and test drive, and because it was such a great experience, I ended up buying this day. Jarvis in finance was also very friendly and made the signing process fast and easy! Interested in a Mazda? Go see Omari at Horne Mazda Avondale!

I’m over here at Horne Mazda, Aj was a great salesman and I recommend him to anyone trying to get a Mazda. He’s really cool and relatable and understands what you’re asking and explains everything really well.

David is awesome!!! Thank you so much for all of your help. A great experience and highly recommended.

I saw the exact preowned Subaru Outback that I was looking for while doing a broad search online, and got a quick response from Adrian at Horne Mazda Avondale. After a couple emails to confirm that it was still available, I set up an appointment to view it. In the meantime, I asked a couple questions via text and got a quick answer, and I was greeted with the car running and cooled off when I arrived. I set my limits and terms, and Adrian was able to consult the powers that be to match those terms and got a fantastic value for my trade-in and financing I was comfortable with. Throughout the process I felt listened to, had a great conversation in between numbers and protocol, and I was in and out between 3:15-6ish, which is a record in my history of car buying. I can easily recommend Horne Mazda Avondale, and youre set for a smooth transaction if youre matched with Adrian!

This was one of the best car buying experiences!!! From the sales staff to the managers to finance everyone was wonderful, kind, knowledgeable, and went above and beyond to make sure I got the car I wanted at the price they promised me absolutely no haggling! I would buy from here again in a minute. I now have a beautiful new Mazda CX-9 signature that I love! Thank you Horne Mazda Avondale

In all honesty, experience here is 5-star. From the moment of the test drive to the final signature. All the team involved in our car sale process was on point. AJ (our sales rep) was very knowledgeable about the CX-30 & CX-5. We walked us through both of the cars different features and specs. He was extremely patient when it came to negotiating and was always looking for how he could create the perfect deal to fit our needs. David was also great. He was there at the perfect moment to finalize our negotiation and get us an awesome deal. Like he stated “it’s about what you feel comfortable with”. So he definitely hit that mark. Finally, Jarvis, the finance manager, will walk you through a quick process of creating the finance package for you. Also extremely knowledgeable in his area and therefore explains with great detail about each paper you’re signing.Each step of the way was just better and better, and at the end of the night they even stayed later than closing just to get us finalized and out on a new car.If you come here, you’ll be appreciative about all of these steps.Just Don’t hesitate. This is the first dealer you should visit, and I’m pretty sure it will be the only one you’ll want to come to while you’re here in the Phoenix-Metro area.Great experience.

Great place! Got my vehicle here and I love it!! Thanks to Anthony for helping me! Go see Anthony he was amazing great customer service!

You will only get great service the day you purchase your car. After that you become an inconvenience for everyone here. I was on hold for over 30 min just to get the price of an oil change for my cx5. I had an appointment at 2 pm dropped my vehicle off at 1:50 and it’s currently 5:15 and I am still waiting. Everyone will sit around and do nothing with an upset look on their face. I have owned 3 cars from Chevy and my 4th I decided to go to Mazda… Big mistake. The car is beautiful and everything I expected but the service makes you doubt the purchase

Excellent service given by Josh Olsen even it was raining late helped a lot. Always looking for the best for their clients.

This review is for Nick Nicholas. This is the worst customer service from a sales manager that I have ever received. Lost his sales person a sale simply due to his attitude and his unwillingness to even have a conversation regarding the vehicle. I am well aware how car sales is done and for the manager to steamroll his sales staff by refusing to work with their customer when the salesman is busy is downright pathetic. Made excuses for lack of communication despite email, text, etc. all being perfectly viable options of communication when a phone call was missed and promptly returned. Unbelievable.

We just bought our Ford-up at Horne Mazda Avondale. AJ was very helpful and finance was very helpful. Thank you AJ & George for making this an easy experience!

I went to go buy a car I like on the capital now app and I walked in to the dealer and met the most nicest sale man name AJ Muhammad, he is nice and friendly and he really helps you with any question you have about the vehicle, we went on a test drive and he was very friendly, I recommend anyone that’s want to buy a car ask for AJ Muhammad he will be great to help you out, thanks …

Weve never given an auto dealership a review, but we feel compelled to do so now. Our experience with Horne Mazda Avondale in Arizona wasnt just painless, but actually quite pleasant. Ruben Mendez was very helpful by waiting for my husband to fill out paperwork at CarMax for the sale of our BMW and then drove us to the dealership. Joe Livingston first spoke with us in El Paso, TX until he found the SUV we were looking for. Jarvis Newman in finance was very professional as he went over the entire process before we signed our life away! LOL Joe had us covered from the time we spoke on the phone up until we waved as we drove away. I cant say enough good things about the staff at Horne Mazda. Joe was gracious in making sure we were comfortable, which included our 2 small dogs! We never had to ask for water and actually they have a beverage center for hot chocolate and all types of coffee. Again, thanks Joe and to all of you for making us feel welcome. By the way, I LOVE my new Mazda SUV!

I had great experience working with David Potts! He helped me buy Mazda CX5. He is amazing to work with!

I always read reviews and when I went down to this location I was greeted and taken care of by Adrian Alvarez & Ms. Trumbull in finance. Both were very professional and had great personalities. My wife got T-boned a week prior to our visit and everywhere we went no help but when we got to Horne Mazda of Avondale and got with Adrian he made sure we got what we wanted at the price we could afford! Originally went in to just get my wife a new vehicle and drove away with 2! Adrian is a awesome person that just wants you to be happy and help you get into what you want/need! He goes the extra mile in customer service and has our loyalty wherever he is! Dont hesitate and get down to Adrian Alvarez if you need a vehicle and want to feel welcomed with no pressure purchasing a vehicle!

David and the team made my first car-buying experience easy, comfortable, and exciting! I love my new CX-5 and highly recommend visiting Horne Mazda for your next car purchase! They went above and beyond for my family and I!

Scams! Dishonest! Will not honor your truecar value rate. And will not let you work with your own financing. Go to Bill luke or carvana of you want FAIR pricing and no dealer bogus fees.

Here at avondae mazda Aj was great nice person to deal with

Came to Mazda to check out their Mazda 3s and A.J helped me out and was super helpful and most importantly not pushy. Definitely recommend this dealership and A.Js help.

I worked with Omari when purchasing my new Mazda. I have purchased 4 cars from this dealership and have had great experiences. However, Omari went the extra mile. He listened to what I said and was looking for and came through. He took the time to show me how everything worked, including the app. He was so nice and professional. I could tell he was smiling even through his mask! So if you want excellent sales/customer service go see him!

Great service Pat is an awesome salesman, very honest and got much more for my trade than I would have thought.

Recently purchased a new Mazda CX-5 from Horne. It was a zero pressure experience. Omari our sales rep was fantastic. He is very courteous and knowledgeable about the Mazda vehicles. Jarvis in finance also did a great job. The entire staff was welcoming and friendly. I would not hesitate to buy another vehicle from Horne Mazda in Avondale.

Drove 45 minutes for a service after I had to get off work early (which is hard to do in itself) to get there at 5. I was 5 minutes away when I called and was told no because it was to late. I can’t control what happens on a freeway and there were two crashes. This is horribly wrong. I really do not write bad reviews ever but this got under my skin bad.

Went in to buy my first car ever and Anthony made it very easy and was helpful threw the whole process

They scam you online too.Bought an item from them on eBay. Purchase order was confirmed and my card charged.After a day I got a message saying they were cancelling the order because they didnt want to ship overseas (although it is an option in their store).The refund is less then what I was charged. Maybe because they marked the cancellation as by a request from the buyer.So deeply unprofessional. So deeply sleazy.

Purchased two cars from this dealership. I believe they are under new management. The services department is a mess. No communication or follow up. Definitely will not be using this dealership for future purchases or recommendations.

Omari Billingsley was Phenomenal! He had a Mazda CX-5 ready and running for our test drive; in the shade and the air on. He was extremely knowledgeable and detailed in his explanations with everything about the vehicle. Omari was very polite, professional, and personable. He also owns a Mazda; which is very important to own the brand you sell. We highly recommend that everyone contact Omari when going to purchase a Mazda. Omari is a definite assist to Horne Mazda dealership!

Car shopping…..recommend Horne Mazda! AJ was a great help! Definitely recommend!!

Had a great experience today with Adrian. Purchased my daughter’s first car, Adrian was professional and made her experience pleasant. Highly recommend to stop by and see Adrian.

David was great! What could have been a stressful process was quick & pain free.

David was very helpful, personable, and trustworthy. Had a great experience and would recommend working with him at Horne Mazda in Avondale!

David is the coolest dude in the world. I don’t know what we would do without him!! Car buying is fun again!

David was amazing he went above and beyond to get me into a vehicle the same day. If you are looking for a vehicle I would highly recommend speaking with David to help you.

Be careful on the internet sales. I originally came in to Mazada Horne to purchase a jeep that was for sale online. When i arrived the jeep the had posted online was not the same one they were selling. My major concern was bumper damage. They assured me (Omari) that the bumper was the only thing that needed to be changed. The sales rep (Oamri)assisting me was not very helpful as he did not have answers for my questions nor did was he proactive about finding someone who does know. After purchasing the vehicle, they assured me my jeep would be ready in 3-5days. They notify me on the 3rd business day that they will not be able to sell me the vehicle due to it having frame damage. When i asked if they can talk on my behalf to the bank due to the inquiries on my credit. They stated they couldnt help me or they didnt know if they could. I requested that they find this out. They never contacted me back. Nick the sales manager was not helpful. would not recommend this place due too false advertisement, lack of communication and them not doing their due diligence prior to selling a used vehicle to consumers. My Overall experience was terrible.

I didnt know what I was missing until me and my husband came to this dealership and had the absolute privilege of having Adrian Alvarez as our salesman. I was in an accident and lost my vehicle about a month before finally coming to this dealership and was having the most horrible experience in other places. We told him what would work and he found me a perfect fit with my price and my vehicle. I ended up getting into a 2021 CX-3 and my husband traded in his vehicle for a Honda civic. There was 0 pressure to buy, it felt like weve known each other for years. I HIGHLY recommend seeing Adrian if you are even just thinking about a vehicle purchase. Our finance experience was made quick and easy with Ms. Trumbull and we loved her!

Staff is absolutely wonderful, definitely are willing to work with you and make you feel very comfortable. I’m super happy with my purchase. :))

I love our car since we bought it. The crew is always very nice and helpful. Keep up the work,guys! A special shout out to Paula. Always pleasant and a great employee.

This was my first visit to this dealership for routine auto maintenance and I am so happy with my experience there. They provided excellent service and even gave me with a detailed video of services my car would be needing. The best part of all of this for me was that I didnt have any salesmen hounding me while I was there waiting for my vehicle. Its okay to approach someone to see if theyd be interested in a new vehicle but its very annoying when salesmen keep pushing you trying to convince you to get a new vehicle when youre really not there for that. So thank you for not doing that! Will definitely keep going there for routine maintenance on my Mazda and when I AM ready for a new one, This is where Ill be going.

Good work and detailed video explaining what they did. No unnecessary work done. I do have to remember to ask them not to do the cabin air filter next time since I think it was overpriced for something I could easily do myself.

Excellent experience from the time we walked in the door. Ours sales guy Pat was fun to work with. Everyone at this dealership walks around with a smile on their face which shows it’s a great place to work at. Extremely happy with the overall quality 😎

I purchased a used vehicle from salesman,Tyler Beal, and he made sure that all of the promises for my vehicle were met. His time and energy are really appreciated.

Anthony really helped me and my wife a lot into getting a vehicle purchase there I would recommend everyone to go to Horne Mazda in Avondale great people they helped us a lot

Avondale Mazda took great care of us! The GM, Bryson, was amazing! They made the transaction smooth & easy. I truly feel like I got the best deal on my vehicle. I would highly recommend Avondale Mazda!

David and the rest of the staff was great with me on buying my first car

We had a wonderful experience at the Avondale Mazda dealership. There inventory was extensive, and prices reasonable. However, what separates one dealer from another is the sales agent. Ricky, our sales rep., was great. Not pushy, very informative and helpful. Even in follow-up communication efforts, he has responded VERY quickly. We would definitely recommend Avondale Mazda to a friend.

Joe was great to work with, very pleasant and honest.

Pat B was my salesman and not only did he give me a great price on the vehicle I wanted he was very involved in the purchase and the financing to make sure I had a great experience with everyone I interacted with at the dealership. As a matter of fact when I came in to purchase my vehicle Pat stayed with me even though he was off. Unlike other dealerships Ive been to before the in-between time waiting for financing was spent in a waiting room with other potential buyers waiting for their financing as well but instead Pat took the time to get to know me as we talked about family and the neat and unique things about other cars in the showroom.The finance manager Virginia was also very kind and courteous. Not only in a business way but in a personal way as if You were interacting with family. Pat and Virginia made the purchase of my new vehicle a Great experience!I also had a good experience with the sales manager above Pat in being able to purchase my vehicle. He made the experience quick and easy. He took the time to understand my needs and my budget. He spoke with me on a personal level that I would not have expected from any other dealership.I would definitely refer anyone looking to purchase a vehicle to Avondale Mazda. I am grateful for these three for helping me with my purchasing decision.I hope to see you again in the future when I am ready to purchase another vehicle.Thank you Avondale Mazda for everything youve done for me.God Bless You

My salesman Brandon was great and made purchasing my car a stress free and enjoyable experience. Gilbert in financing was also helpful and personable. Ive never walked out of a dealership feeling like I had made a couple friends. I really appreciated their time and demeanor. Wherever you are in the valley go find these two, its worth it.

Avondale Mazda Service Advisors customer service has been amazing! Paola was patient and understanding and she enlisted Troy in diagnosing an issue I am having with a used car I had just purchased from a dealer, and who reused to acknowledge the problem existed. I know that since that diagnosis, Troy has been contacted repeatedly by that dealer and the nearby Mazda dealer regarding his findings. His help has been critical in getting the car seller to accept responsibility for their faulty repairs. I would have had the repairs done by Avondale Mazda but the financial responsibility is with the seller. Thank you very much.

Would give David the salesman full stars as he was great but just had the worst experience at this dealership. Nick the sales mgr was given our written offer with CASH circled and told to him then he ran our credit which immediately showed as a hard hit, which we didn’t want. He also added $1200 onto the advertised internet special price for an ArmorAll service that they already did on the car!

Great place to get your car worked on. Very sanitary and honest techs. Will keep taking my car to for future needs!

Worst Experience and Worst Customer Service Ever.I bought a new vehicle in January and wish Id given my business to someone else. Firstly durning the test drive their so called top sales person Joshua was telling me that he likes to get wasted on whiskey and drive his Tundra down dirt roads. Secondly I was sold on a pre paid maintenance package of which I received a receipt but no paper work or information on how to redeem or use this. Several emails and voice mails later I finally got a response but still no useful information just a promise that someone would call me back. NO call back. After weeks of this and wasting several hours of my time I was told I could take my truck anywhere and pay for an oil change and the warranty company would reimburse me.. Well the warranty company said no. So now Ive wasted hours and hours on the phone trying to use a warranty service that I paid for but is ultimately a useless scam.

The customer service at Avondale Mazda is amazing! They provide timely updates on the status of my service and even provided a video of my vehicle being worked on. That was really great. I will definitely take my vehicle back to Avondale again.

I love my new SUV. Avondale Mazda was absolutely attentive when I inquired about the vehicle. Tony was my sales person. He is awesome. He was able to get me the deal I wanted. I highly recommend purchasing your next vehicle there. Great prices and nice people. Thank you Avondale Mazda for my dream vehicle.