Konrad and the guys at AWJ are awesome! Always willing to go the extra mile for us. Our projects are typically done before we need them and thats hard to say in todays busy got to have it now world. They worked with us to help develop a new way of making our flanges for project we were trying to complete and they worked great!
Ive been working with Konrad and his team for nearly 4 years, with multiple orders a month. Theyve always been responsive and professional, and I have confidence that theyll handle our needs in a timely matter. Courteous and punctual, the parts always meet our spec, and I appreciate their craftsmanship and attention to detail. I recommend them for your cutting and bending needs.
Went from working for Austin Waterjet to now reaching out to them for waterjet & fabrication needs. The team over there is always helpful and they understand exactly what we need after working with us for 15+ years. They also look out for us since we always need really clean, pretty material :)
After speaking to Konrad (owner or manager) again today about trying to remedy issues on why orders weren’t being properly filled and listening to Konrad defend the service they’ve provided. I was called back by Konrad later on to inquire about my original review left on here. Rather than Konrad trying to address a customers issues with the lackluster service he’s provided and asking if what he could do to change my experience, or how he could fix the issues they’ve pushed on my business like wrong thicknesses, missing parts, or just missing drawings all together, he told me “he didn’t need my business any longer due to the review”Thanks Konrad, you’re a class act and I hope other folks find these reviews insightful.
I have sent my jobs to Austin Waterjet for over 10 years. They are great at getting quotes back timely, more often the same day. Their cutting service is reliable and professional, and in addition have other metal fabrication services.
I have been dong business with AWJ for over 15 years now, with me being at 3 different companies. I have watched them grow in size and services over that time and still keep a personal level of service to their customers. They offer full services from taking your design to the finished product. I have used them for odd material rendering, fabrication and general machining. I currently have several assemblies for our product lines with them that are medium sized industrial machine fabrications. They provide everything from CAM services through complex welded fabrications. I wouldnt hesitate to recommend them to anyone.D. Locke
100% a 5-star business. I have been working with AWJ for about 3 years and they have been consistent, reliable, and knowledgeable. 10 out of 10 & highly recommended!
I’ve been working with Austin Waterjet for a loooong time, and have always gotten more than fair pricing (I have done a lot of shopping around!) a dependable turn-around time, and excellent parts quality. When I put in the work up front to design and draw the parts in CAD I always get exactly those parts off their machines.
Weve been working with Austin Waterjet for at least 18 years, ordering multiple times/month, and have experienced nothing but quality work and great service. No ones perfect and when theres been an issue Konrad has always done right by us. We work primarily with Betsy and shes thorough and responsive (and a general pleasure!). AWJ is the best in CTX!
I have been working with Austin Waterjet for close to 20 years now. They have consistently provided excellent quality, delivery times, and customer service. These guys are top notch.
Great Vendor. Always there to help with orders that are out of the ordinary. Willing to do what it takes to get the job done.
Austin Waterjet created signage and tap handles for our brewery. Their team was easy to work with and extremely professional. The final product was high quality and exceeded our expectations.
Ive worked with Konrad for several years and he has always delivered excellent work. He meets both our tight tolerances and tight deadlines. I trust Konrad and his team with cutting expensive material that does not afford an opportunity to redo if something goes wrong. Austin Waterjet has never failed us and I will continue to use them for my waterjetting needs.
Konrad and the team at AWJ have been my go to water jet in austin for about 5 years now. I have a small business and they have always been attentive and helpful with the strange requests we often have. They consistently do great work for cheaper than the competition. I wont go anywhere else!
Love this place. Theres only a few places in town you can find quality Waterjet and this is definitely one of them. Talk to Konrad!
We have been working with AWJ for many years. They always respond quickly, with competitive pricing and unbeatable lead times. Customer service is always responsive and friendly
Ive worked with Austin Waterjet for over 10 years. They consistently provide high quality product, on time delivery, and a prompt high standard of customer service. I highly AWJ.
Konrad and Team and great to work with. They take good care of us and make sure we can get what we need when we need it.
I have used AWJ for almost 20 years. They are one of my suppliers that I depend on for my business.Thank you for the flexability that you provide and the added services.
First, they’ve left items out of orders, which for a small business is time and money. The customer service lacks, which is important when you have to work directly with someone to get orders placed. Apparently if you leave a bad review they will respond “in that case don’t call us ever again.” To me, it sounds like they aren’t trying to address the core issue. Won’t be working with them in the future and don’t advise others to, especially for a small business.
Been working with Austin Waterjet for several years now and we are 100% satisfied with products and parts they manufacture for us on a weekly basis. Easy to deal with and always punctual deliveries! Our go to waterjet and laser jet source!Wolfgang SiegITM Ltd.
I’ve dealt with Betsy a majority of the times. If I had a dollar for every time they’ve gotten an order wrong I’d be a rich man. Wrong material thickness, stuff left off orders, messed up parts they say aren’t their fault, or as of today the newest one, they didn’t receive the email with the drawings (Nevermind they have all the other drawings I sent in the same time window on the same day.). I’ve spent a couple thousand dollars a month with Austin waterjet and have received some of the worst service of anywhere I’ve dealt with. They’re unapologetic and disingenuous if they do apologize and the mistakes are repetitive. Highly recommend you try somewhere else.
Ive been working with Austin Waterjet for 15 plus years and will continue working with them. Always willing to go the extra mile. Thanks Konrad and the rest of the crew!!!
Exceptional quality fabrication, very highly recommended.
Konrad and the Austin Waterjet Team have been our 1st choice when it comes to our Laserjet needs. We have been using them for about 6 years now, and have not found anyone in San Antonio, TX. with better prices and delivery times!!
Very friendly staff (Worked with Betsy) and great work
Does quality work and turns it around in good time!
Great job at a reasonable price. Sent over .DWGs and a week later, had 20 brackets laser cut from 3/16 steel for $160. The people there were friendly, and theres a cool dog hangin around the shop. I will definitely be using AWJ for all my cutting needs. Thanks again!~Wade
Awesome