I have been a patient since last year. Cant even begin to tell how much these treatment has change my life in every aspect, and how I has truly allowed me to start over in life in many ways. But what seals the deal is the people behind the organization. I have been back and forth with my insurance over a referral for weeks, and as frustrating as it has been, Kendall has assisted me every step of the way, checking on documents, and providing me with the right information, always showing great patience and empathy. I am very grateful and pleased with the experience.

I would unequivocally recommend the Austins Klarisana Treatment Center.I was so impressed with this clinic. Everything was 5 stars. Holly Thrailkill is the physician in charge & also runs the clinic. Her attention to details is amazing. A great combination of professionalism and personable. She really listens & does everything she can to support her clients. She sincerely cares & is committed to having each person she sees get as much as they can from their ketamine sessions.The rooms are well designed to facilitate your ketamine experience. I didnt get total remission from my MDD and cPTSD but the progress I made was still worth the investment. (I also have ADHD) I am taking much better care of myself, body, mind and spirit, something I was really too depressed to do before.My personal life is in such turmoil Im sure that had something to do with my results not being as good as I was hoping for. It did help me with being so remorseful & Im more motivated to help myself. I believe it helped me the most on how I interact with others. My boundaries & commitment to my decisions has definitely improved. The great thing is Ill be going back for booster sessions. I appreciate the healing I received but I want full remission.PS.Collin is awesome tech! I hope you get to meet him. Hes inspiring.

Great experience and great company. Im so glad that this treatment is available for anyone experiencing anxiety, depression or PTSD. I went in and I was struggling with making a painful decision in my life and letting go of a painful relationshp and these treatments helped me feel strong enough to make that decision and process all of the emotions that came before, after and during that process for me. I was also working with a professional on my emotional well being also and I think that was a good fit for these treatments.

I have only been there for my first treatment and can already tell you this place is special. Everyone is super helpful and understanding. Kendall has gone above and beyond answering so many questions, concerns, and fears I had about the process. She always responded extremely quickly and professionally.Holly is a very understanding practitioner who has been through many of the things I suffer from, severe Panic, Anxiety, depression, agoraphobia. She makes you feel reassured that you are going to be fine and there is hope for you. I was terrified and extremely anxious before going in and everyone all around made me feel reassured that I was doing the right thing. Even the nurse who gives the injections was super calming and friendly, no judgements here if you are anxious or overly worried about every little thing.If you have been suffering from Anxiety, PTSD, Depression, or anything else that is disrupting your life I highly recommend coming here. Even after just one dose I can feel a shift and am looking forward to that 4th treatment when everyone says it really kicks in. Overall great experience so far.

Im 22 and I had been dealing with mental and physical issues for years, i have depression, severe anxiety PTSD, and fibromyalgia, july 2020 it got really bad and I was stuck in bed for about a year, I had to quit the job I loved. I had seen so many specialist and they all said Im fine, I had spent so much money just to get told Im not dying so Im fine, I honestly didnt want to live anymore. My husband found ketamine therapy through a podcast and I looked up the closest clinic near me. Klarisana has been a life saver, if I could give this 1000 stars I would, the people there are so kind and understanding, I was VERY nervous for my first treatment that I called the day before to cancel because I thought I let my issues get too out of hand and I had no hope, the nurse talked with me calmed my nerves and i decided to give it a go. I finished my 6 treatments 2 weeks ago and Im finally getting my life back, my first treatment I felt some relief, but my 4th-6th treatment was where I started feeling like my old self, I honestly wasnt sure what to do or how to live because I had been bedridden for so long. I recommend this treatment to anyone who is struggling with chronic pain, depression, anxiety, PTSD and cant find any relief in meds, I had been on at least 5 different anxiety medications but nothing ever worked. Im happier, I want to go out and do thing, I have more energy, my husband and entire family can see a complete difference as can I. Thank you to the nurse who calmed my nerves and talked me into keeping my appointment, I now have a good quality of life because of your encouragement. Thank you so much klarisana!

I have only been once and am looking forward to my next appointment today. After my 1st experience I feel like there is no way I could ever go back to my previous state. Its been amazing and I will update my review after my last appointment!

Wonderful clinic with amazing staff! I was very hesitant about coming in for this treatment and unsure if it would work after trying so many things. It has been about a month since my last injection and I wish I had tried this sooner! The staff was very professional and courteous. Holly did a great job guiding me through the process as I underwent the treatments and aftercare. I am feeling better than I have in years. Thank you to Dr. Bonnett and Klarisana!

Its been a week since my last (6th) infusion, and wow, what a life-changing experience. When I reached out I was desperate and at what felt like rock bottom. From the very beginning Ive had nothing but an all-around great experience. Holly and Marty always made me feel comfortable and informed all along the way. It was very clear from the start that they care.Its been a week, and the way I was feeling prior to treatment feels like a distant memory; its hard to even comprehend the way I was feeling with how Im feeling now. I was always fearful of everything, and unable to do the things I love to do; it was a deep and dark debilitating depression coupled with anxiety and passive suicidal thoughts.I have a whole new outlook and motivation, and its hard to even understand how I felt the way I did. Im already back in the early morning gym routine, and actively putting myself out there again with a thirst for doing. I honestly feel rejuvenated, and have a long-missing desire to do the things to take care of my body and mind. Perhaps just the act of going through the treatment process helped flip a switch to help get my mind back in this place, but after almost nonstop reflection and disbelief, I know theres something very different in regard to the fear, depression, and that dark state-of-mind. Its just hard to even understand the way I was feeling a few weeks ago, and just as hard to explain... But all I know or care about is the present, and running with this new outlook and spirit.The treatment can be intense and scary at times in the beginning, but its only temporary. Honestly, my last couple were quite fun. Just lean back, and let your mind go. I made a point to read positive, uplifting words beforehand to get my mind in a stable spot, and my only bad experience was when I was rushing and didnt go through that exercise prior. I had all evening appointments, and I had no problem sleeping or going to work the next day, but I did feel pretty lethargic.Much love and appreciation!

We have been clients for a few years. We have always had great services. We were concerned about switching to the IM shots but have been pleasantly surprised how easy it was to switch over.

My treatments at Klarisana for depression, anxiety and PTSD have been life changing. After years of being ‘stuck’ in overwhelming depression, I know what ‘normal’ feels like now. The clinic staff made every effort to make me feel safe and cared for. I have been recommending Klarisana to everyone I know who suffers with depression, anxiety and PTSD.

The staff was great. I just wish the rooms were a little more private and had thicker walls.

Kind friendly staff. That has worked with me to get my life back on track. I’ve tried everything and gambled on this rare and valuable treatment. I could not recommend them any more highly.

Holly and Jesse at the Austin clinic have helped me...guided me...literally held my hand. Thank you to both of them!!! After that I have to first say WHY!? would anyone want to do this recreationally!!!... BUT!!!..Tremendous relief!!! I highly recommend for any and all the reasons given for why someone would seek out Ketamine treatment. Stick with it...there was noticable relief from the first treatment but it was the 4th treatment I dare say was the game changer. I was almost afraid to say it out loud...Im feeling more like myself. Now after the 5th treatment.... That part of me Ive been missing the most hopeful is back!!So if your looking for reassurance, here it is.Do it! Youll only regret wasting time in getting it done. Relief is waiting for you.

I was a patient at Klarisana from February 2019 until July 2020. I had a good experience for a while and I believe some of the staff members do genuinely care, but Im only leaving 2 stars because unfortunately it’s gone downhill and I cannot recommend them at this point.Getting in touch with them has always been somewhat difficult, and this year has been even worse. I don’t even mean speaking with a provider to discuss issues or ask questions. I would estimate that less than 50% of my calls during business hours were answered, and less than 50% of my messages were returned. I would wait a few hours, and at times a day or two, until someone answered my call. I rely on my infusions and my home prescription for mental health and chronic pain, and getting in contact for an appointment or a refill should not be a multiple day effort. This caused anxiety and worsened my mental state at times. Many times I requested a refill when it was time, just to call the pharmacy two days later and find out they still hadn’t received it. I expressed my dismay to one of the receptionists earlier this year but the issue was not resolved.Over the past ~8 months, there seemed to be a high staff turnover. I liked having familiar people in the room with me, people who knew me and I felt comfortable with, as I went once a month for mental health boosters and pain infusions as needed. To be with a new person for nearly every infusion wasn’t comfortable, as it is often a personal and emotional experience.For these reasons, I decided to leave.I had a booster with Klarisana scheduled for last week, but I had contacted another clinic about transferring after this one. Due to an emergency (that’s all I was told) Klarisana canceled my infusion the day before. I understand emergencies happen, but I was already 2 weeks overdue at that point and very depressed. I contacted the new clinic, panicking, not knowing when I’d be able to get the booster I really needed. They did my phone consultation that day and scheduled my first infusion with them for 2 days later. I called Klarisana back that day and requested my records be gathered and ready to fax ASAP. Thankfully the new clinic approved me for treatment from my consult, because they didn’t receive the records before my infusion. I called Klarisana and left a message (it was a Saturday) and again requested they send out my records and said I would like a copy as well. 3 days later (Tuesday) I called again because no one returned my message from the weekend. (I mentioned this and she didnt seem to care). She claimed they didn’t receive an authorization form with the new clinics request the week before. (Why didn’t they say anything if they received a request with no authorization?) She said I could sign one digitally and send it straight to her, so I did. She was rude about the whole thing. She wouldn’t tell me the cost per page for my copy or give me any kind of estimate. I have a lot of pages since I’ve been there many times, which I knew already, but she condescendingly told me it would be expensive since I have so many pages. I asked to be told the cost once the pages were counted and haven’t heard anything back. Also, they won’t email records. (I understand security and HIPAA laws, but all of my other medical providers use patient portals/encryption to send sensitive information.) That day (Tuesday) my new clinic sent the request with their authorization form, again. She said the records would be faxed to the new clinic that day or the next (Tuesday or Wednesday). On Thursday, my new clinic told me they still hadn’t received anything, so they sent the request and authorization forms again (for the third time). It’s now 7 pm on Friday, and still, my new clinic has no records and neither one of us has heard from them.It’s frustrating to deal with bad customer service anywhere, but for a mental health and chronic pain clinic, I see it as completely unacceptable.

I was at the end of my rope with PTSD, Major Depression and Chronic Pain. Nothing prepared me for the profound experiences and shifts that each infusion generated. My wife went with me for the entire experience and she is an avoid doctors at all cost minded person. Even before we began the first infusion, she was all in. Before treatment was complete she stated she was envious of me and she also wanted to have the treatment. I went to both the Klarisana offices (one in San Antonio and the other in Austin). ALL the people at Klarisana were warm, focused and very attentive of my every need. The shifts Ive experienced and my wife has witnessed are too numerous to list in this review. I was recording before, during and after the infusions, so perhaps when Im done video editing I can add a clip to the review here. Thank you, wonderful people of Klarisana for giving function and hope again!

Andrew is the greatest.

I had a terrible experience at the Austin location. Im immune compromised and most of the staff did not have masks on. I was asked if I had any questions about what to expect, then before given the ability to ask, all medical staff left the room. I became very ill (nausea/vomiting) towards the end of my first treatment. Ended up in the ER later that evening. Ive not been provided with any discharge instructions. I have not received any type of follow-up call from the clinic, in spite of leaving there in really poor condition on Monday.

Ive read other reviews and can only speak on my experience. My only gripe is it was difficult to reach someone when trying to schedule my initial appointment and when I was trying to reschedule. Other than that, the staff were all great.Barely any wait time when you arrive, the NP comes in and discusses what to expect, and answers any questions you may have while your IV and leads are being placed. Then you lay back and let the treatment do its work.Immediately after, you will be be susceptible to stress for some reason, so avoid anything stressful, about two days later, for me at least, you start to feel better.

Great staff and great service! This is the only treatment that soothes me from depressive episodes (bipolar I disorder) and they make my experience a blast every time. Pro tip: if you really like one of the videos they play, purchase a copy online and bring your own. The Northern Lights theme is my favorite. :)

Ive been receiving treatments from Klarisana since April 2019 and the results have been life-changing. While various antidepressants have kept me afloat over the past 25 years, a series of tragic events, beginning in 2015, and the most significant being Lizs, my wife, terminal illness, brought deeper and more frightening depression.As a now retired psychotherapist, I knew and practiced various depression therapies and worked with therapists for my depression and PTSD. However, fatigue, sleep difficulties, sadness, and concentration problems intensified and hope faded. This was occurring at time my wife needed me the most.My experience with Klarisana has been excellent from the beginning. Initial screenings, including requiring approval from my cardiologist, and clear explanations of the ketamine procedure put me at ease to trust in the process.By the third infusion I noticed things shifting. At the end of the sixth infusion I was in a completely different emotional state. I was, for the first time in memory, not bearing the heavy, heavy burden of depression. The infusion experience brought insights and healing that are often not explainable. I became able to do the things that were good and healthy for me. Fears were minimized and I engaged more with others.I was able to be a good caregiver for my wife at home and fully present during her hospitalizations. My son and I held her hands and loved her as she died August 2, 2019.I dont believe that those experiences or going through my grieving in a healthy manner would be possible without Klarisanas excellent use of ketamine and Klarisanas wonderful people helping me.Im not happy all the time. Thats not life, especially in this time of adjustment and missing Liz. But I now can accept its ups and downs and cope.I will forever be grateful to Dr. Bonnett, his superb, compassionate staff and ketamine.

Highly recommend. The treatment changed my life in more than one way. The staff offers exceptional service. I couldnt have been more comfortable anywhere else.

I was experiencing treatment resistant depression and went through the six-infusion series. I definitely better after the first session. By the sixth, I was sold. This has helped me like nothing else ever has. And the staff is so wonderful. I was nervous about a million things going in, but they put me right at ease immediately. I highly recommend Klarisana!

They customer service is awful! It use to be good but now it’s awful. I go there to get my infusion and I have been with them for 2years. And they talked bad about me while I was in the room today after my infusion and I got angry and upset. She thought I couldn’t hear her. And said she hated her job and she hates helping me and other patients. I don’t feel safe and they don’t care. And I’m moving clinics because of them and how bad my experience is. I pay a lot of money to get this done and they don’t care and talk bad about customers. Ketamine is suppose to help me but I go in there and how they treat us and talk bad and how they hate there job. You are under and they need to understand that. They don’t ask questions that are suppose to be doing when you first go in. I asked them to get a refills and it’s been 3 months and they haven’t done anything about it. So I am done, they know me well. And I’m moving to a different place who actually care about the patients. The last 4 times I have gone it’s been the same. I have wasted so much money and to not get what I am needing. It’s suppose to help you not make everything worst

Depression and suicide are at the ultimate high and should be viewed as a serious issue instead of pushed aside and looked down on. It’s not just a “funk” you can easily get yourself out of, or something anti depressants can fix 100% of the time. After years of battling depression and suicidal thoughts, I found a discussion on Reddit about ketamine treatments. At first I was scared and extremely nervous, but realized I had nothing to lose. I had tried countless different medications, meditations, hobbies, workouts etc. and none of that had worked. All I knew was that I wanted to enjoy life with my family and would do whatever it takes to get that.I completed their intake questionnaire and received a call from them shortly after. They were very patient and understanding! They answered all of my questions and explained the entire process which made me feel 100% comfortable with the treatments. They scheduled me for a few weeks later, and made sure everything was taken care of ahead of time.Their clinic was very calm, with beautiful pictures throughout the facility. My room had dim lighting, a television playing the aurora lights along with relaxing music, with a giant comfy chair and even had really soft blankets which is a plus for me to get comfortable. The staff was very calm and caring, explaining everything they’re doing and making sure I was comfortable in every way. Being monitored the entire time made me feel like everything was under control, which it was.After my first treatment, my view of life had completely changed in the matter of an hr! ALL of my worries, stresses, depression, suicidal thoughts, and especially my ego had completely disappeared. I am able to feel pure happiness for what feels like the first time in a long time. I am so much more patient, loving, and excited to live life no matter what road blocks come in my path. I can get out of bed and do things that I’ve been putting off for years. The most important thing for me is that my creativity has come back, especially with my children! I am extremely thankful to have such a loving and supportive husband by my side throughout it all. It has strengthened our marriage in countless ways, and I often get asked “Where’s my wife and what have you done with her?” In a good way of course!This is a game changer, and should be considered by everyone who is going against severe depression and suicidal thoughts. As someone who has done all 6 treatments, I would highly recommend this to anyone! I look forward to continuing with my booster treatments at this location! Thank you Klarisana for giving me a new life!

This treatment works and results come fast. This was ther best thing I could have done for my mental health.

You changed my life. I also appreciate your variety of payment options.

As a Paramedic for the past 24 years, I was diagnosed with several types of mental illnesses a little over a year ago. Taking psychiatric medications did not control my depression and nightly anxiety. I completed my round of six treatments and it has been a total life changer. The staff is very caring and knowledgable and really are here to benefit every patient that walks through the door. I cant say enough about how these treatments have changed by quality of life.

Fantastic people, great service, and a strange and wonderful experience. The people here are serious about this treatment, and i feel like they truly wanted me to feel better. Thank you for everything, ill be in for a booster soon!

The staff at Klarisana are true professionals in their field. Their focus on patient care is second to none. I would recommend looking into Ketamine infusion therapy if you are seeking relief from a mood or pain disorder. They are doing great work in the Austin community.

After submitting a contact request for some questions I had, I decided to look at some reviews from patients like I do for everything. WELL IM GLAD I DID. It infuriates me as a potential client to see a company respond the way this one has on several reviews. That alone tells you A LOT about this company. I am mortified from the responses you gave to these patients. How are you still in business?There are a few HIPPA violations in your responses to several patients on google you should probably address before you get sued and/or lose your practice.KKC are my initials by the way so good luck trying to say I never submitted a contact request

Klarisana saved my foster daughters life and has helped give her life new direction. She came from a background of trauma and was suffering from severe depression at the age of 15. She had been hospitalized for self-harm and suicidal attempts, but medications and counseling didnt help address how fragile her emotional state was and she continued to degenerate. After the first treatment at klarisana, we noted that she seemed less emotionally brittle. After the third treatment she started to see changes in herself. By the sixth treatment, our entire lives had changed, as she could cope with the ups and downs of normal life and emotionally she was more resilient and could begin to internalize and use things being taught in therapy. Her self-harm has stopped, she has continued to be drug free (she would self medicate before), and she now wants to grow up and be a dentist. We are nine months after her first treatment and her condition continues to be stable. Let me say this again-it literally SAVED her life. You gave her back her future. Thank you and god bless you for this gift.

Excellent staff, very knowledgeable, helpful & professional. The ketamine is the only thing that puts a dent in my peripheral neuropathy which is what makes walking possible for me. I highly recommend giving it a shot if it is possible it might work for you! Thanks Klarisana!

Ketamine therapy is a lifesaver. It truly can transform your life, and did mine, but NOT because of this company. Klarisana does NOT deserve anyone’s money, and should honest be shut down, in my opinion. The only credit I will give is to the lower level employees, and to the company in general for putting on such a good act of pretending to put patients first. The staff at the lower level truly care and are doing their best, however the founder and budget director of the clinic are some of the most unprofessional and awful people to work with as a patient. Profit is the bottom line. Granted, a business needs to run, however the lack of proper infrastructure, utter lack of regard for patient care(again, at the administrative level, not at the level of clinician or medic, is simply appalling). I personally spent thousands of dollars here and if it had not been for the Austin clinic, I would have left sooner. The founding doctor of the clinic is truly two-faced, and puts on a very well-done fassade of pretending to “be in it for the patients,” when in reality he has no compassion and no control over his own clinics. I hate that I ever gave them service in the first place. My advice—go to another clinic to get this life-saving treatment. One that cares. Another one just opened up in Austin if you live there, otherwise just google anywhere that is NOT Klarisana. You will come away feeling as if you don’t matter and that the standard of care is honestly at a level where I’m sure many patients could sue for lack of following protocol, if they wished. I hate to have such ill will towards a medical group, however the founder and main person that oversees the Texas clinics are two people that are completely unworthy of any patient business, as well as being simply disagreeable and completely self-absorbed. Keep yourself safe and stay away from this place. Lack of medical standards, overcrowded clinics, and complete lack of regard for patients creates an overall awful environment not only for the patients, but for many of the employees as well. It is easy to see how frustrated and fed up they are with their employer, but many of them are not in a position to leave or continue to be bullied into staying. Unbelievably unprofessional. I could keep listing examples of how unprofessional and even frankly dangerous this clinic is for patients, but I will refrain any further. Simply needed this to be heard. I’m glad if some patients have had good initial experiences, however everyone other patient I have talked to have ultimately come away feeling absolutely disregarded for, and sometimes even degraded as humans. There are plenty of ketamine infusion clinics nowadays. Consider carefully before going here. Don’t, if you can help it. I hope this company gets a wake up call at some point, whether it’s by a patient suing or the employees leaving(as countless have, already).

I have been treated exclusively at the Austin clinic. I suffer from PTSD and despite decades of therapy and 12-step work i still am limited from living as well as I can by a trauma response. The ketamine therapy has allowed me to react along more rational neural pathways and to act more confidently and freely in pursuing fulfillment, including relationships, work, vacations, and family connections. Jon, Lisa and Koby have been my team on most of my infusions and they are awesome. The experience is intimate by its nature and they manage to accommodate that while also maintaining appropriate professionalism. Same for Bailey, Ashley, Z, and Maria. I recommend the Austin clinic and support expansion because I feel this treatment is going to be even more in demand... it is simply that successful. Although my primary goal is to treat my trauma I am experiencing the added benefit of pain relief from areas of my body that are chronically stiff and impinged.

I just finished my sixth infusion and have already seen significant results. Before Klarisana I could rarely leave my house or drive myself because my anxiety was so bad. Recently I’ve been grocery shopping, attended social events, and I have even started driving. Not everyone may see significant improvements right away, but I can honestly say Klarisana and Ketamine have drastically improved my life. The staff is incredible and made me feel as comfortable as possible during the treatments. They answered all my questions and listened to my feedback about each dose. If you are thinking about giving Ketamine a try, I say go for it!

Klarisana has saved my son’s life. We’ve been everywhere and done everything to help with his treatment resistant. While Ketamine is a wonderful, proven therapy, it is extremely important to find the right healthcare provider. We’ve been to both of Klarisana’s locations and love it here!I never thought I would get my son back. And while there is not a cure for his illness, Klarisana has been the best decision we’ve made in finding our miracle!

It has taken me some time to write a review here, mainly because of going public about my challenges with mental illness. Here goes:I started treatment with Klarisana about a year and a half ago, having gone through many rounds of ECT and losing huge chunks of my memory.The depression I have suffered with (in cycles) for most of my adult life has been difficult to treat. I feel like I have tried every medication out there, and virtually all of them have resulted in dashed hopes.About the medication: Ketamine has helped me tremendously. I take regular small doses at home, and get strong maintenance infusions at regular intervals.Ketamine to me is a two-pronged solution to my challenges with mood disregulation. First, there is the chemical effect on my body/brain. Volumes are being written about that, and I am convinced that we are on the cusp of whole new approach to psychiatric treatment as a result of this class of medication.Secondly, there is the healing psychedelic experience of Ketamine. Most of the time during my infusion I have an eye mask on and a carefully-curated playlist coming from my Bose headphones. I have had many, many deep and profound spiritual experiences. Very powerful encounters with God, along with miraculous visions of beautiful creation. A consistent thread among all of the Ketamine-induced psychedelic experiences is the fact that we are all interconnected. That there is a hidden world among us- even more real than what we experience with out limited 5 senses.My advice to anyone ready to step over to another realm, is to go into it boldly. Ask your higher power to open your eyes to the saturation of love and connection that we are all immersed in. Ask that the blinders be lifted from your eyes. Then, lay back in that chair with your eyes blacked out, music on, and get catapulted into another dimension. Dont just chit-chat with the tech. Be present for a miracle.That said, do your best to release your expectations. The effect has been cumulative for me. Each time I have an infusion I become more integrated and healed. I now see how the suffering I have experienced is part of my human experience and that Im not alone. On one hand, I can radically accept my mental illness, and on the other I can take actions opposite to my current emotion that prove to me that I am a capable and creatively powerful man.By the way, my story here wouldnt be complete without me mentioning that I have been in recovery for many years, and I have 18 years of sobriety. At first it was difficult to reconcile Ketamine with my program. But, I trusted my doctors and love ones, and faced the fact that nothing could stand in the way of treating the suicidal depression that has afflicted me. Those self-harm voices are rare these days.I see references in these reviews to Klarisanas issues with admin details. I too have experienced some of that, but I have noticed in the last number of months it has gotten much better. When I first began my relationship with Dr. B, I was fortunate to have a few conversations with him. I was at such peace knowing that he is not only a brilliant MD, but he is also a man of deep integrity. He is taking risks and making a lasting mark. Not many doctors have the guts to go against convention.In terms of the clinic experience (Im in Austin), I couldnt feel any more comfortable with these people. They are so caring, loving, and professional. Their #1 priority is safety. Next to that, it is to make you feel comfortable. Jon usually does my infusions, and he a unique way of being down to earth and comforting while remaining highly professional. Zee is another tech there who I have had great experiences with. I highly recommend asking them before your infusion starts to jot down anything you might try to communicate while you are on the other side of reality. The PAs are highly trained and give me great confidence in Klarisana.My thoughts and prayers are with you on your journey to healing. Do NOT lose hope. Your story matters.

The staff at Klarisana lacks professionalism and care. I would never, ever recommend this place to someone with mental health issues. I asked them why it took 3 months and dozens calls and emails (being ignored) to finally get an appointment.. I told them this was my last hope.. Jessica said ok as if that didnt matter to her. Their front desk staff is incapable of having empathy or concern for patients, they fail to respond to emails and voice messages, they cancel appointments 5 minutes before they are scheduled. Wait until you meet their receptionist. Just gets worse from there. Dont go here.

Ive been to two other Ketamine providers in another state and Ive found there are a number of things that separate Klarisana from other Ketamine providers. Its their purpose and mission to help those of us struggling with PTSD, Depression, Anxiety, Pain or Addiction. One place I went to was part of a bigger medical clinic and the other part of a pain management clinic.I didnt feel comfortable at those places. I was in a room with OTHER patients. Im dealing with PTSD and Depression and so were the other patients as well as those with pain or addiction problems. How could I close my eyes and feel relaxed and comfortable? There wasnt even a nurse or medic in the room at all times. They came in every 20 minutes.Klarisana is the only provider Ive found that puts the patients care before money. Theyre the only one with private rooms and you have a dedicated medical professional in the room with you. They get the Set and Setting thats so incredibly important when taking Ketamine.These guys are awesome. They care. I enjoy going to treatment sessions now. I feel comfortable and in the past 15 years Klarisanas people and treatment is the only thing thats improved my PTSD and Depression.

UPDATE TO PREVIOUS RESPONSE FROM KLARISANA 4/3/19--This is a reply to the comment from the company after they replied to my initial review of 3 stars. Based on that response, I have written the following, and regret to lower my review to 1 star.First, as anyone can see, I posted this review months ago, months before I was ever an employee with a different ketamine clinic in Austin. I have never attempted to take or influence patients at Klarisana to come to the establishment I work at, and never will. I DID receive care at Klarisanas clinic for just over a year, which gives me the right to do what I feel is necessary to inform other potential patients of my own experience with you all. Second, the fact that I CURRENTLY work at a different ketamine clinic is no business of yours, and the fact that you feel obliged to bring that into this dialogue is quite frankly, sad. Lastly--I have acknowledged many times(and expressed profuse thanks) that Klarisana eventually allowed me to use a payment plan, however it was only after paying a downpayment of $3000, all I had as saved as student on my own trying to pay for all my other medical and living bills.. After that, I ended up paying Klarisana over $10000 in less than a year for my treatments that kept me from leg amputation. After I expressed difficulty keeping up my usual once or twice a month treatments, Klarisana tried to change my treatment plan and reduced the amount of medicine I received at appointments because I could no longer afford the two-hour infusions that I had been told I needed by my clinician. I was directly seen as a financial burden, even told so to my face, rather than a patient that had invested thousands of dollars, trust, and faith. I truly wish the best for Klarisana, especially since now that I have the chance to work in the field, I truly want to just help patients--and for all clinics to provide facilitative environments for patients recovery through ketamine. I still may do so(have appreciation for the clinic and the service it provides) and simultaneously retain the right to report my experience as a patient at this clinic. The fact that you choose to try to debase my claims instead of focusing on a fruitful outcome is disappointing.******I posted a previous review but wanted to edit it. Ketamine infusions are first and foremost, life-changing. However, I warn potential clients from having to work with a few people at the office. The Austin branch, as well as Alyssa, Clarice, and all truly appear to want the best for the patients and are fantastic to work with. However the administrative side--i.e. the founding doctor and director leaves much to be lacking. Jerson, as well as a few others that control the admin side, have simply no regard for patient quality of care, or anything other than making money for the clinic. It is difficult talking with these members of the clinic that claim to care about the patients(especially when the patient has to pay an arm and a leg just to receive the treatment in the first place). It has been a saddening experience to benefit so much from this treatment, yet have such a negative experience with a few members on staff. If it was not for the staff in Austin, I would not give my money to this clinic. There is not enough standardization of care across the board at the clinics, resulting in differing voices representing the clinic, and tremendous confusion for the patient. The policies are enacted late, and oftentimes without giving notice to patients(I.e. I almost had to miss an infusion because the office contacted the DAY BEFORE my appointment to ask for a signature on something that should have been brought up days before). It impacted my infusion that next day significantly, and make it almost worthless in regard to its therapeutic benefit. Ultimately, Klarisana does do wonderful things, but a lot needs to be worked on, if they do not want to potentially keep losing patients/income.

This place is the best!!!

This is probably the greatest gift to Austin ever. If you’ve ever been depressed and felt like you were ‘resistant’ to medication or even not - ketamine therapy is real and it works.But this place is even better... Dr. Bonnett has a wonderful bedside manner. I’ve been to his San Antonio office for an infusion and once in Austin. He obviously can’t be at two places at the same time - but if you get to meet him you’ll feel like he is and you’ll feel safe and cared for in a way I’ve never felt like from a doctor. Most doctors see ‘patients’. Dr. Bonnett sees people.Ketamine therapy is expensive- just, because it is, but it is totally worth it. Insurance companies don’t pay for it yet I don’t think because it’s still in trials or not even in trials yet, I don’t know. All I do know is that I was pretty drug resistant for my PTSD, depression and anxiety for decades. Both sessions were astounding. Something I could never really explain in all it’s Intricate detail - mind blowing. I don’t know all of the ins and outs of how or why it works - but it does, and it did on me.I have to get back to see Dr. Bonnett for a booster sesion and I plan to go very soon again. I’m very excited as it a very relaxing and calming experience and it truly works on depression. In both of mine at his office It was resplendent and I came out of my depression for four months.If you’re thinking about going - don’t think - just go. If you don’t have the money put it on a credit card or ask a relative. It’s worth it.