We enjoy our regular swimming laps in the mornings when the place is not very busy. The facilities are clean and well maintained. The staff at the counter are friendly. Nice services.

Well organized. Always a great experience for my child. The coaches/refs/staff are excellent and go out of their way to interact with the players in a positive way. Highly recommend Y programs to our friends and family.

Everything was ok until they continued to bill my account after I called to cancel. We just dont use the facility at all. You must cancel 10 whole days before payment is due.They care about you so much until its time for a refund. Returning my hard earned money shouldnt be such a problem.

The Y has so much to offer - there is something for everyone. I like the yoga and Zumba classes and the gym the best. Pools are also great!

Great place. Very clean, very friendly staff, and very welcoming atmosphere. I highly recommend to anyone looking for a clean gym.

Top of the line as far as customer service and attention. The staff is always friendly, attentive and pro-active.

I have enjoyed being a member at the Northwest YMCA of Austin. It offers great value for money!

Very clean, well equipped, and well priced YMCA. I’ve been going here for about a month now and it isn’t over crowded, the staff is friendly, and the gym is well-equipped and kept clean. My only complaint really is how they deal with COIVID. I understand that we’re still in a pandemic and there are rules to follow, which I always respect. But, I had a strange and just illogical instance where I had a reservation for the hot tub, and I arrived 3 minutes before the reservation time and they made me stand next to the hot tub and wait 3 minutes to get into it...this to me was just a bit extra and makes no sense. I’ve usually arrived a little before my reservation time and I’m always only in there 15 minutes, like how you’re supposed to be, but for some reason this staff member was acting particularly strict about it. She was very kind about it and it really was not that big a deal, but I just found it very strange. I still recommend this YMCA and I will continue to honor and respect the COVID rules, but just be aware that they sometimes take them overly seriously.

I absolutely love going here and hope to continue being able to do so despite the COVID-19 pandemic

This place is way to strict regarding covid rules also they charged us for monthly fees even though their building was closed.We are now boycotting this place untill they change their policies.

All of the class instructors are so positive, friendly and skilled. The admin staff are super helpful and friendly. The new procedures to promote cleanliness and social distancing have been implemented very efficiently and I feel confident being in the workout rooms.

I was a member of Northwest YMCA for 8 years when I lived on that side of town. I loved this facility. Sad to leave it behind when I moved. The staff is welcoming and the facility is in great shape. Highly recommend.

Love the Instructors. Jennifer Powell is the best! Her Core class saved me while recovering from shoulder surgery. My PT even prescribed her class for me. And then had a hip issue, which her class helped to keep me moving. Now everything is fixed and her class continues to keep me hiking, swimming and doing whatever I want pain free. Everyone should try it!

Wonderful folks there.

My daughter and I love it! The pool is great, and the staff is friendly!

Do a great job cleaning the facility, especially, the weight, workout room. Employees are friendly and helpful.

Everyone is soooo terrific! Dale, Brenda - smiling faces and No Smell!!! So clean and bright. Feels like a community! I made new friends in the first week! Great class leaders with consistency and good senses of humor. I’ So impressed with this Y and so glad I joined!!

Good neighborhood community center, serving a very diverse population across all generations. Indoor swimming facilities, showers / lockers / and bathroom facilities are well maintained. Outdoor swimming pool in use as well, especially in the summer. Many active children’s programs especially throughout the summer. Classes of various activities offered throughout the year; many are free for members.

-1. All individuals using the YMCA facilities seem to really value their workout time there., -2. The focus on family, community, healthy youth, healthy living for all adults, and social responsibility for all. -3. Staff are helpful and well-informed and they seem to genuinely care for people. -4. Wonderful amenities like coffee maker, newspapers, meet-n-greet spaces, etc., -5. In general, really nice fitness equipment.

Nice, clean gym with friendly staff and good choices of classes.

Very grateful for the community programs. Love swimming laps in your clean lap pool! Grateful for the teachers that help me learn the weights.

Very helpful and friendly staff. My personal trainer (Brittany) is amazing. She is motivating, always in a great mood, helps me push for more each time, and it makes me very happy after doing one of our sessions (I hate it during although). All the employees and volunteers are stellar.

The staff are near and dear to my heart. I love the atmosphere, the scenery and seeing all smiling faces up and down the hallways. Thanks for helping me with my seizure incident as well. You all are GREATLY appreciated!! 💯

As a kid I was always at our Y and I love that we have a great Y right down the road.Its clean, updated, and the kids have taken dance, gymnastics, tee ball and swim here.I love it.

Love this place...has been life changing! And I am so thankful to have tried personal training here. I work with a very thoughtful and friendly trainer (Donovan) and have felt better since I use the weights properly and my entire workout has more intention and thought behind it. Also love the strokes swim class with Hub!

We joined this Y mainly for the great swimming pool. It has slides, fountains, waterfalls and water buckets. It has a beach like entrance that the little kids love. There are always plenty of lifeguards on watch to keep everyone safe. The rest of the Y is pretty good. There are plenty of group classes and workout facilities to keep everyone happy. We pay 78.00 a month for the family pass. They also off free child care where you can drop them off for up to 2 hours while you go workout.

I like how many different options there are for days and times for the programs. There are is a wide variety of activities and programs for everyone and all ages. The Y counselors are always so patient and kind with my challenging child, and always willing to help where they can.

I really have enjoyed Everything that I have tried so far and I can’t say enough about the staff how friendly and professional day off. The facilities are always clean and sanitary

It gives my kid the opportunity to find what he really like about a particular sport. You cant imagine how much he is looking forward to these weekly matches.YMCA is doing an awesome job in building healthier community as a whole.

Incredible staff and the facilities are incredibly well maintained. The cleanliness of the YMCA far exceeds Golds Gym!

I frequently visit this location. Childcare takes great care of my 2 & 5 year old while I get a great workout! I enjoyed the outdoor pool with my kids during the summer. The instructors I have had were awesome! I am a class hopper so Ive been to most of each type of class.

My personal trainer, Donovan, is great! The facility has a good assortment of exercise equipment and is almost never too busy.

This YMCA is so fun! Chastity and Kelly lead incredibly engaging classes and the staff is always friendly. The weight lifting area isn’t intimidating and the spinning and treadmills are top notch.

Great people at the front desk. Helped me break my lock when I left my key in my locker. Friendly people. Fun activities!

Lots of variety of classes for all levels of fitness. Love the aqua classes, one & all!

Best place around! This YMCA has great classes, a beautiful facility and awesome staff! This gym will not disappoint! I love when I come in and Im greeted by smiling faces! Do yourself a favor and go visit/join this gym!

The staff here has been so very accommodating to my family. Especially Brenda and the aquatics staff-have left me in tears at their generosity. Its obvious that we matter to them and they are invested in our growth. Thank you guys so much.This facility offers many things and the grounds are beautiful and full of activities to do.

The facility and staff are very nice. There is limited parking during the times the classes are scheduled, which usually is during high traffic times. At times there is available parking, there aren’t available treadmills. Seniors pay full price for membership unless their health insurance covers it.

This is a really nice YMCA, with a large indoor pool, workout area, and basketball/indoor court. Its pretty new and large, so it has a lot of good amenities. I would say that their weight room/workout room needs a few more machines for my liking. The location isnt the most convenient, but it being remote means that there isnt usually a lot of traffic on off hours, though this obviously changes during the school year as it is located right outside of a high school. If you can afford a membership, and they are pretty pricey, this is a nice location to spend your time at.

Child watch was great. Tayne explained the whole process to me and the staff encouraged my kids to come in and play. Mamas can have a lot of anxiety around leaving kiddos for the first time somewhere new and I was impressed with the warm welcome and intro of the process.

Great equipt. Clean facility & friendly kind staff. Me and my lady really felt comfortable working out here. Will visit again.

Weve been very happy with this YMCA. The indoor pool is nice (although it needs resurfacing). I enjoy the cycling classes (the bikes are fantastic). The workout room has just enough stuff. The staff is great and the parents nights out are a great value.

I come here lots with my parents and siblings there are 5 of us our membership is 75 dollars but if some one in our family works there it goes to 15 dollars which I think is cool

The people are super friendly and the programs are very affordable. They make it easy to work out with my kids.

I feel like the swimming lifeguard staff bully me and just have eye on me all the time instead of focusing others. Every time I get out just for second after staying inthe pool for long with my kid. They come running to tell me I need to get inthe pool. I understand safety and my kid can swim and breath and is ok even if left alone. But I still get in and just taking a small break for a stressed out mom is fine.There is a fine line between following rules and overdoing it

Wanted to give zero stars but they dont have that option. Really poor customer service over the phone. Kept on hold without even listening to what I was calling in to ask and when they finally got to me after 5 mins on being on hold, all I got was attitude, like a principal schooling a student.Called only to get some information, instead of being helpful I got hung up on.Hopefully the at site people are friendlier and needs proper training on customer service.

This Y is friendly and professional, and the price is so reasonable. I love the encouragement and support in my group classes!

The YMCA keeps my two teenage daughters busy all year round with the different sports they offer. The Y is our home away from home.

My son participates in basketball at the NW YMCA. Its a great facility, with great staff and admin. I recommend YMCA youth sports and this YMCA in particular for its high level of quality.

If your looking to use childcare to get a good workout .. Look elsewhere. They have policy where if your child cries for longer than 15 minutes .. They come get you. Well, thats just the thing .. They let your child cry, they will not do anything to comfort them or help them. They kept coming to get me during my workouts because a child of mine was crying, so I decided to watch through the glass a few times and I was right. They left my child to cry in the corner, no hugs or comfort, didnt even provide a distraction. They just kept their eye on the clock for the 15 minute mark. Very disappointed. One time I went to get my son he and he was choking on his literal tears and they were just all standing around him not doing a thing! For the record, my children are very well rounded .. They go to drop in day care and attend preschool with NO PROBLEMS. This place is a joke. One of the girls who worked with the children didnt even know what teething was ... Absolutely ridiculous.

Great, clean, and friendly location where I like to take my family to participate in sports and working out!

Great facility. Nice layout and plenty of variety. Easy to check in as an away member.

Ive been going to this YMCA location for about 1 month now and so far it has been a very pleasant experience! I use the cardio and gym equipment on a daily basis, and only one time Ive seen an out of order sign on a cardio machine. Ive enjoyed using the gymnasium to play basketball as well. In addition, they have a full size swimming pool. The area is always clean and the people are friendly (big plus for a gym)!! The only recommendation Id make to management is to deep clean the sauna.

I joined NW Austin YMCA in January. This is not the first YMCA Ive belonged to--I had belonged to a YMCA in another state for years. And Ive belonged to gyms for the past 20 years.I really like this gym. Very clean and the front desk staff are usually very friendly and helpful. Trainers are overbooked and its hard to get time with them, but its worth the wait to see them. Probably the best trainer Id ever met with is here (Her nickname is Cat). I havent yet tried out the pool, so cant offer any information on that. Attended a yoga class, but the room was so crowded, I didnt return. (I talked to others and discovered that you have to get there quite early to get a pad, ball, etc. But I really dont like the Eastern religion aspect of yoga, so tried to find a pilates class. The only kind they have is a blend of yoga and pilates, though, so I gave up on that.)I tried another class in the evening. The room was hot and crowded, but the instructor was amazing. I dont remember his name, but my daughter loves his body pump class.This whole building really needs a new air conditioning system. And more fans. My biggest criticism is the temperature in the exercise room. It is frequently too hot and the air doesnt circulate. And I am not sure why its so humid. I have never belonged to a gym that is so muggy when the weather is warm.I go at times when the gym is most deserted, so its not hot from other people exercising. I took a thermometer with me--the temperature is in the upper 70s. Thats just too hot! I talked to the management about it but couldnt find anyone who would listen to me about how they need fans on all ellipticals, for a start. And turn on the air conditioning! So I ended up finding another gym.

I like the variety of classes offered, as well as the variety of equipment available to use. The pools are also a great tertiary workout option.

The quality of the instructors is great, the Y staff are always very friendly, courteous and helpful.

The facility is clean and up to date. Our favorite is the outdoor pool!

Clean facility, friendly staff, solid availability (though later on Sunday would be nice), no judgement, and safe space.

Excellent facility for lap swimming. Pool closes half an hour before the building closes just fyi.

Awesome faculty, wonderful staff.

Great for swimming, workout and superb Jacuzzi bath, sauna bath, indoor workout and indoor basketball court

Awesome staff, Friendly childcare, great place to work out

This is a nice clean facility and the staff is always friendly!

Nice people and good programs!

Great place for family having a good time.

What happened to the YMCA being affordable. The prices are outrageous. I am middle income and I couldnt justify the cost. More expensive than 24 Hour Fitness and Golds Gym. Very disappointing. No longer affordable for the community. THe prices do not reflect a not for profit ideology.

This location has the BEST TRAINERS AND GROUP INSTRUCTORS ON THE PLANET! Youve got to visit this YMCA location :)

Weve been members of the YMCA for years now! Weve been to every one in Austin, and I must say this location has some of the most abrasive staff! There are some employees who make me feel uncomfortable and unwanted. Dont get me wrong there are some fabulous employees as well, but I shouldnt feel like Im a nuisance or invisible in a place Ive dedicated lots of money and time.Most frustrating part is ive gotten to the point where if there are certain people in the child care I will NOT put my child there! Ive had more bad experiences with childcare in the younger children than good ones! Ive watched as my 6 month old cried for over 10 mins and not a single person went to distract him or comfort or even acknowledged that he was crying! Im willing to drive the extra 15+ mins to go to town lake

Why do the staff have to be so uptight? My family friend cant even show me a few pointers without the staff rushing in and asking if hes a paid coach.

Good classes. Dry sauna . No towel service or steam sauna

The child watch staff is always so friendly and welcoming as soon as i drop my son off. they always have a report of my son to when i come to pick him up.

My family loves this YMCA!

I love the dry saunna rooms!

A true Oasis of health, smiles, discipline, sweat and results.