I wanted to let you know how happy I am with your customer service. They solved the issue I had with damaged product and went out of there way to make sure I was satisfied!!

I am a new fan of Jon Batiste and needed to add his music to my home library. While part of my order was delayed because of his newly released album, the staff at OneLive were responsive to my requests about timing. All the music I ordered was received and in great shape. I cannot wait to spend hours listening to my new musical & very gifted friend.

I was very impressed with customer service! They responded to my emails and even gave me a call back!! Travis made sure everything was just how I wanted it and got back to me with in 2 hours of my email!! Thankyou ONELIVE— I look forward to purchasing something again!

Customer Support very promptly responded to my email and fixed my issue. Now Im off to enjoy Jon Batistes new album! Thank you!

Theyve had my package at their distributions center since the 26th. It was supposed to arrive on the 28th, then the 29th, then the 3rd, and now the 4th. I seriously doubt Im ever receiving this package. If youre considering ordering from someone who uses this service, take my advice and find someone else to order from.

Absolutely amazing customer service. Very prompt, courteous and fixed all issues without a problem. Went above and beyond expectations. Thank you

Always a good experience. I’ve purchased many tickets and VIP packages through OneLive. Tickets have always been delivered on time or at the venues. The VIP merchandise has always been delivered on time as well. They’ve solved a couple of issues for me that went above and beyond. They do a great job!

Purchased 2 tourbooks; after they failed to deliver them the first time they resent it and the package was empty!!!! I was of course charged import taxes however they refuse to refund them. Note that they also never apologiezed for their mistakes.

This company has had my package sitting for days now. I dont think I will ever actually get it. I will never order from a company that uses them as there shipper again. And wait for the canned response from the company below.

Quality customer service, kind and professional, responded in a timely and polite manner.

Responded in a timely manner and got things sorted out quickly

I ordered from a company and they used this shipping company, which has been holding my package in the same location for over 1 week. This is unbelievable.

Ive been waiting for a month and a half for them to deliver a package and then all on the sudden the tracking showed it was delivered a month ago. There is also no way to contact the company.

My family had the opportunity to meet one of our favorite NASCAR drivers, Jimmie Johnson, in 2019. ONELIVE made the experience so meaningful and thoughtful. We were provided a relaxed atmosphere, without any hustle and bustle, to visit with Jimmie Johnson. It was incredible for us. We even had the opportunity to have personal items autographed by Jimmie. Unfortunately, the item broke, shattering the autograph. When I reached out to Jimmie Johnson and his foundation, ONELIVE was quick to respond and helped coordinate a replacement. This was so generous of the organization - especially since the item was important to my husbands cancer recovery. We hope to have opportunities to work with ONELIVE again. Thank you for being so professional and courteous!!

I will never order anything from any retailer than uses this company for delivery again. I placed my order April 29th it is now May 21st and still no package, which I have to be home to sign for. No tracking information was available for 2 weeks and when it finally updated it showed my package near Dallas (Im in Houston) since May 6th. There is no number to call for their delivery service so i emailed them on the 13th and 19th of May and never heard back. The estimated delivery date just keeps changing to the next day, unless its a Friday then it will bump it to the following Monday. This has been going on for weeks.

I ordered my stuff on 11/27/20, told me that it should be here in 7-10 days, but I still dont have it. I understand that there is shipping delays, however I couldnt even contact them to see why or where my package is or when I could expect it. For a company this large, I would have expected more responsiveness and professionalism really.

I ordered Jon Batistes lastest album/CD with his autograph. But when I got my package I saw no autograph. Long story short, I emailed ONELIVE about this and with their exquisite kindess and patience they helped me out. We emailed over several days and yes, I was a tad irate at the beginning, but all was smoothed out. Their feathers were never ruffled. They hung in there with me. I truly appreciate the folks at ONELIVE. Their customer service couldnt have been better. All is well. What more can one ask when needing customer service & they come through with 5 Stars PLUS. Not a thing.

The vendor shipped off my order and One Live C has been sitting on it since 4/12 without any movement. I’ll never use any business that ships with these people. They have no customer service.

Have been dealing directly, and exclusively, with OneLive for my ticket needs since 2015. Am very discriminating about the performances I attend. Additionally, I prefer the more intimate and storied venues. Sound quality and an entertaining evening are important to me, so dont hesitate to spend a little more for good orchestra seats. OneLive has proven to be reliable, communicative, and professional in every instance that Ive dealt with them. My seats have been excellent; if merchandise has been a component of the purchase, delivery consistently has been timely and contents have been high-quality. Furthermore, OneLive customer service is peerless. Its staff is courteous and quick to respond to confirm, clarify, and/or ensure that ticket purchasers concerns and expectations are met. They have alerted me on several occasions to advise an artist will be appearing in my vicinity. OneLive is my go-to for concert tickets.

I made a fashion nova purchase ONE MONTH ago for a trip that I’m leaving for TOMORROW!!! I hadn’t purchased from fashion nova in a long time but the last time I ordered delivery was exceptionally fast!! It is clear that fashion nova partnered with this company and this company is horrible! I won’t order from fashion nova anymore as this is unacceptable. I ordered from ASOS last min and I got my package a few days ago. Not worth the LONG wait when they are so QUICK to take your money.

I ordered a few items from Fashion Nova, (nearly 3 weeks ago) who obviously partners with this company for delivery purposes. I received a delivery date 2 weeks ago but that date has came and went, still no package. I no longer have a delivery date nor has there been any updates. When I put my tracking number in on the Fashion nova site, it will tell you to contact these ppl but you won’t get far. This is terrible service on all parties. Fashion No a should be doing business with a company that fulfills deliveries in a timely manner.

I ordered from fashion nova about 2 weeks ago and I’m now finding out these company works for them. I have not received anything. I didn’t get updates for about a week I thought fashion nova was the problem. Please fix this!

Worst shipping speed ever

Terrible. Ive been waiting 18 days for a package (from Las Vegas to Dallas). Its been sitting an hour from me for 5 days. No response from company as to whats going on.

I share the same sentiments as other users. I’ve never had an issue with ordering from Fashion Nova and delivery up until Onelivex. My order was scheduled to be delivered last week on the 8th. The website has indicated my ordered is delayed. It’s been a week and still no improvement. No one to contact from the website. Poor service. It would be nice to connect with a human to share my experience and find out where my package is.

Ordered with Fashion Nova on 11/26/20!! Still have not received my items spent OVER 300.00!!! Fashion isn’t helping nor is this company I’m going to just file a claim with my bank and the BBB at this point I just want my money back!!! I’ve sent several emails to Fashion Nova they won’t even respond!!!

If you are missing a package and have just found these reviews............. Im sorry to say that it seems like you either wont receive it or will wait WEEKS. This company falsely advertises fast shipping and provides poor service. I hope fashion nova stops working with them soon. Next time i will only purchase items from companies that use UPS, FedEx, or USPS.

I ordered from FashionNova during their Black Friday deal and was suppose to receive my package on December 8th. Well, it’s been a week now and I got a notification saying to contact this company. I have called so many times and have emailed both parties. I have not heard ANYTHING from them. This is the most unprofessional, non responsive company I have ever experience. This is the worst experience ever. I’m waiting on stuff for work that I need for this weekend. Why is my package being delayed? Why won’t you respond? Stop sending the same response to other people and just send our packages to us!

I have ordered from Fashion nova who I am guessing uses this place for delivery. My delivery date has past, and at first it was delayed now it has no delivery date and stated to contact this company. Upon going to website I can not see a contact information to get in touch with them. I’ve never had this problem with fashion nova before and I’m beyond flustered! At this point I just need my money back!

I guess this has been happening since now im reading the reviews. I ordered from fashion nova 3 weeks ago and no one is able to help me out with my order. At this point I just want my money back. Im so frustrated why is is this company doing this? Honestly dont waste your time this place sucks they dont even answer you. They just waste your time and money.

OneLiveX is very poorly operated. They in no way provide faster shipping as advertised. I ordered from one of their partner stores and was given an exact delivery date. It’s been over a week since the expected delivery date and I have no update on where the order is or when it is expected to be delivered. It also seems impossible to get in touch with anyone from “OneliveX” to ask for an update. I would think twice before ordering from any stores that use this company, if you’re looking for your order to be delivered within a reasonable period of time.

I ordered from Fashion Nova 14 days ago and I paid extra for expedited shipping. My package and text messages shows due to arrive today 12-15-20 now it shows some type of exception was made and to contact this site... Fashion Nova will lose my business where you get all of my money .. once I finish using my credits I’m done or I may give it to someone who has time for the unprofessional, poor quality cheap quality shipping and taking my money paying for extra shipping but it’s sent out when you want to send it out...sit around the house waiting my package only to find out it’s not coming on my own.. I DIDNT RECEIVE A TEXT MESSAGE ABOUT THAT THOUGH .. shameful and a poor way to do business

I ordered from fashion nova on Black Friday 11/27/20, it said to be delivered in 6-8 days, but I still dont have it. I understand that there is shipping delays because of the pandemic and the snow storm but Customer service said I’ll get it b4 Christmas. Now is says is in Brooklyn since the 18th but that’s not even 30 minutes from my home so what is taking so long? This is so unprofessional and false advertising tell me you take a month to do this delivery. Christmas is in two days and I don’t have my package. I had packages delivered from further locations and yet this company is the worst I had ever seen. I see so many complaints that I don’t understand why fashion nova works with them. I just got a phone number but they’re closed till Monday the 28th . There’s no customer service, something else to add to this horrible year thank you.

They are soooooi 🐌 slow. Last time I order from fashion nova. I cant get a hold from anyone at OneliveX. And fashion nova cant do anything. .... update they replied they told me to email them and I did and no reply yet and I doubt it they will reply

Clearly there’s an issue with THIS delivering company. I work for USPS and although we are experiencing some delays, it’s NOTHING like this. The worst thing fashionova could have did was partner with this company. Fashionova’s delivery dates use to be on point until they made courier changes. I have been waiting for weeks for my delivery time to update and it just says exception. this is beyond ridiculous and everyone should file a complaint with the BBB.

Where my package . Ive order some clothing from Fashion nova for my wife this Christmas. Now my concerned is I might never get it on time or get my refund in timely matter to buy something else for her.

No number to contact, not responding to my email, package missing. Could anything be worse?

I placed a fashion nova order almost 3 weeks ago. I got an update on Dec 7th that my package would be here on the 8th. I literally heard nothing until Dec 11th and they said there has been a delay even though the package is one state away. There have been zero further update from Onelive. Its insane that I ordered products on the same day from another COUNTRY and it has managed to arrive already. You guys need to do better.

Placed an order with Fashion Nova on 12/21/2020 because deliveries were guaranteed by Christmas Eve. Well not only do I NOT have my order as of 1/2/2021, but Lasership told me they never got the package, and that Fashion Nova uses this company here, ONE LIVE, to carry packages from their warehouse to the shipping facility. So tell me, how is my package not showing activity since Christmas Eve, and it didn’t even make it to Lasership? Fashion Nova needs to stop using this company. There’s a reason the reviews here are unanimously 1-star ratings. It’s because this company is awful!!! FN guaranteed Christmas Eve delivery and these people can’t even make sure this’d happens. Why is my stuff and thousands of other packages still sitting there not moving? Go on twitter and search for all this. It is a MESS and a major issue. Everyone from Black Friday orders right to holiday orders. I WANT MY STUFF NOW! IF packages got stolen, you and fashion nova need to make a statement.

Seriously?? What is up with this company! I ordered my fashion nova on Black Friday and I still don’t get it! I NEED my things already! This is ridiculous, if I don’t get an email back from you guys by this week or my new estimated date this week, I’m going to file a complaint to my bank and get my money back!

Horrible service. Fashion Nova and OneliveX deserves each other. Like many on here experiencing shipping delays from Fashion Nova using OneliveX, it is true! I too have been waiting since Thanksgiving to receive my order and nothing. Supposedly my shipment is still in Woodridge now Lombard, IL. DONT GIVE US FALSE INFORMATION OR HOPE on our order if it hasnt shipped yet. What a bunch of BS. I ordered items that I was hoping to give as Christmas presents but now I have to find another alternative!!! Waste of time and very inconvenience!! I want my refund at this point! I am livid, no joke. Do not order from Fashion Nova!UPDATE: It is 1/2/21 and I still have not received my package ordered back in November. Christmas have come and left. I emailed Onelive and they emailed back with a generic email saying sorry for the delay blah blah blah but I should be receiving my package by Christmas and NOTHING! They shouldnt be in business at all! What a bunch of crooks!

It took a month to receive my order from fashion nova using this shipping company.

I ordered from Fashionnova on 11/27. My order was shipped out on 11/29. It had been sitting in Woodridge, IL since Dec 2nd. All of a sudden on Dec 8 my tracking said delayed, then on Dec 11 it changed to Exception and said that UDS had not received my package and to contact them for questions. I emailed them on Dec 12 and called them. The lady took my info and said she would pass it along. Ashlyn Gilmer responded to my email on Dec 14 asking for my tracking info. I received no response after giving her my tracking info but it is now Dec 15 and my order is now in my city so hopefully I get it today or tomorrow. I have another order from Fashionnova that is waiting to be shipped out. If I had known that delivery would be this stressful I would never had made that 2nd order. I am so disappointed with this carrier and with Fashionnova for switching to this carrier.

Fashion Nova uses OLX to ship their packages to USPS, I have been waiting for my package for over a week. Youre better off saving your money until FN figures this issue out. FN should really reconsider using OLX because of this issue and multiple customers are losing their packages because of OLX and its highly untrustworthy.Edit: thanks for providing and email. I have already made contact with support and am currently waiting for a response back.

I order items from fashion nova about 3 in a half weeks ago. I rarely get updates on my package onelivex hasn’t even sent my package to USD and it’s been 3 weeks since My expected delivery . I wouldn’t recommend ordering from fashion nova until they get this problem fixed! I tried reaching out fashion nova they told me to reach out to the carrier and still NOTHING !

Onelivex can I get my Coat it just started snowing in my city an I also brought a pair jeans I haven’t heard anything from UDS OR YOU GUYS AT ONELIVEX fashion nova told me you guys still have my order an has not shipped it what’s going on can I get a refund or double the purchase YAll let me no what’s up for the time being an the wait!!!!!!!!

I ordered a few items from Fashion Nova, nearly 3 weeks ago who obviously partners with this company for delivery purposes. I received a delivery date 2 weeks ago but that date has came and went, still no package. I no longer have a delivery date nor has there been any updates. When I put my tracking number in on the Fashion nova site, it will tell you to contact these ppl but you won’t get far. This is terrible service on all parties.

WHY IS IT THAT ALL THE FASHION NOVA ORDERS ARE MISSING??My items was suppose to be delivered 3 weeks ago!I am filling a complaint with the attorney general office and BBB!

I ordered something from fashion novaAnd I haven’t received my package yet. Can’t get in contact with anyone from this company. It’s been a month since I’ve ordered.

I placed my order 12/1/2020 My order has been setting in Woodridge IL. every since 12/07/20207 at 10:37 a.m. and its still there and its 01/05/2021. I will never order from Fashion Nova again they delivery company ONELIVE sucks. You are supposed to be a shipping delivery expert. This company is terrible.

Like other reviews, I ordered a package over a month ago from a company using this service that still has yet to be delivered. I expect Onelivex will respond with the same generic message they have been sending everyone which is totally unhelpful. Im amazed this level of incompetence exists in 2020.

They are extremely SLOW! and They loose packages!

I also placed an order with Fashion Nova over 3 weeks ago and havent gotten my order. Fashion Nova isnt offering any help, and this company isnt either. I want a refund and Ill never order again.

They suck

What a nice customer service, respond immediately and super neat help. Again, thank you very much