I purchased my car from a dealer and it was problems from day one. I brought it to the dealer 3 times, who over the course of the 2 months Ive had it in for repairs for 5 weeks. I get it back after the third attempt and about an hour away from my home in Rochester, the Check Engine Light started flashing due to both driver-side cylinders misfiring. I cant stress just enough how lucky I was to have been towed to this place.The moment I got there, Austin and Richard were super kind, understanding, and accommodating. They listened to my tired and frustrated explanation of how screwed Id been, and went through the options I had available to me. They listened to what I suspected and took my ideas seriously.I had to leave my car there since then, and have spoken with them several times since. Theyve continued to be understanding, and were looking out for my best interests. They knew that given the likely cause, itd save all of us time and money and effort for me to have my car towed to a nearby dealer. They recommended dealers and towing companies nearby which made me not have to search. On top of all of this, they decided not to charge me for the diagnostic they did.These are the type of people who make a terrible, long, and tiring day better. The moment you talk with them you know theyre looking out for you, and not just trying to take your money or take advantage of you. I would absolutely go here again.

Was recommended to by my brother and did not disappoint. Very nice and helpful folks. Went in to flush out coolant and were able to find any leaks that I had, describe and show them to me. A bit busy, so make sure to make an appointment a couple days ahead of time.

Called for an oil change appointment and got in the same day. Great, friendly and fast service. Highly recommend!

Awesome service! Very friendly and knowledgeable! Definitely will go back! Thank you Andrew!

They were very friendly on the phone and in person. They got me an appointment quick, and I appreciate that.

Had to be towed over to Austin and his crew over at monro for a missing caliper bolt and it turns out i had a coolant leak as well. They took my car right in and were able to get it fixed up for me. Austin went beyond expectations and has made this situation completely stress free. I would recommend this Monro to anyone! Good guys looking out for people

Was alittle concerned that there was only one guy working in the whole place? Get him some help! Took about 40 minutes and could have been done faster if he didnt have to stop what he was doing to answer the phone and talk to customers as they walked in. Andrew was friendly and helpful.

Kile is awesome. Best in customer service. Have been there twice...this is my go to place because they care about their customers.

I had an 8AM drop off appointment to get my car looked at I show up the guy tell me I have no appointment I show the guy the email request he then tells me at 8AM that he won’t see my car today I really don’t t know who dropped the ball the man that’s overworked or the website that let’s put requests in and the store not receiving any of them. I don’t see this place lasting much longer if they only schedule one person

Tom saved my life! The day after Thanksgiving, I had to get a tail light fixed due to a ticket. A 5-minute repair. I called multiple Monros in the area who all turned me away for being too busy. Tom came through and even on one of his busiest days, took the time to change the bulb for me and check my oil before a long drive home! Thank you so much Tom and the team at the Auburn Monro!! :-)

Never once had a problem at this location or any other Monro location for that matter. Ive never once thought I was being taken advantage of and I always recommend my friends and family to this location! Five stars, always.

My husband had an appointment there this morning and the minute he walked in the guy was rude and he told my husband he didnt have one and he said Im not inspecting your vehicle today he was saying the f word and cussing my husband out telling him he needs to respect america and told my husband to get out I will not be taking any vehicle there again he just kept saying f you he had no right to speak to my husband that way

Peolpe in and out without masks, staff members don‘t wear masks over nose. I don‘t recommend going there during a pandemic!

Disappointed. I suppose I deserve what I got because I was trying to save money. I purchased AutoZone parts and brought everything to Monro for the labor. Front brake rotors, pads and sensor replacement.They did the work but couldn’t reset my car’s computer. They didn’t test drive the car, but I didn’t ask them to.Turns out the brake rotor was warped out of the factory and I ended up with a bad vibration on braking.I had the whole job redone in Syracuse and they told me the sensor was either never replaced, or the sensor they put in wasn’t secured and was severed. When I called to let Monro know of the warped rotor, they said that I could buy new rotors from them which they would guarantee and they’d replace them, but labor costs and cost of new parts would be incurred. Maybe this makes sense to Monro from a financial point of view, but made me feel they don’t stand behind their work. After finding about the sensor yesterday, I decided to leave a negative review. I wouldn’t go back there— despite the COVID economy, they showed no interest in cultivating me as a repeat customer. In a service business with lots of choices for consumers out there, this is not a good strategy.

I only give one star because the owner was super nice. His employee stole out of my vehicle. I notified the owner. I paid for synthetic oil change but I only received regular oil. Thank goodness my engine wasnt ruined or else I would have sued. I do NOT recommend going there!

I needed new tires and had an unexpected issue with my car as well. They got me an appointment very quick and my car was done in no time. Great prices and extremely friendly staff at this location! I will be doing all of my business with them from now on!

I have gone to this Monroe for 15 years. The reason is because they are always very professional and helpful. Whatever they are fixing/ taking care of on my vehicle is always done right and I leave a happy girl.Just want to say THANK YOU and the work you do is appreciated!

Kevin the manager really knows what hes doing. We have been taking our vehicles to him for years. Always fixed right the first time. I have been a auto tech for 35 years and the last thing I want to do is work on my own vehicles. With Monroe and Kevin I dont have to worry about it.

Monro Auto Service is a great place. I have been using this place and dealing with manager Kevin for 20 years. They are very honest and fair pricing .I have reccomended many people to go there. I will not take my vehicle anywhere else. Keep up the great job. A loyal customer for life. Elaine

Gave me a price that was half the price of there competitor,The manager ordered the parts that day and I picked my truck up the next day.very profensinal and I would recommend this shop to friends and family

I just took my vehicle to Monro for NY State inspection, wipers and an oil change and had excellent service. I have been bringing my vehicles there for many years and they are awesome, especially the manager Kevin Gorton. He is so personable and knowledgeable. They always call me first if there is a major repair that needs to be done, and they try and give you the best price they possible can. I highly recommend them for all your car repairs, not just mufflers!

Monroe muffler in Auburn, NY is the place to take your vehicle if you want great service that is dependable. My husband and I have been taking our vehicles to Kevin for over 25 years. Always get great service. Will tell you what needs to fixed, if it needs fixed now or if it can wait a bit. If your vehicle isnt safe, he will do what he can to make it safe. Would not let me take my truck home one afternoon because it wouldnt be safe. Convinced me to leave it at the shop and his guys had it fixed the next day. Even finally convinced our daughter she needs a professional mechanic working on her car instead of a fly-by-night friend. She now takes her car to Kevins shop for everything. Wont go anywhere else. Only shop we trust with our vehicles.

They were going to charge me $1350 saying my water pump needed to be replaced. I gave them my info to find out if I was eligible to open a credit card with them to pay for it. I went with my gut instinct, and brought my car elsewhere to be fixed. Water pump wasnt broken. I just got a letter in the mail saying that even though I didnt give them permission to do so, they still opened up a credit card in my name. Please, go anywhere else.

These guys always take care of us! They were able to get us in when our breaks decided they didnt want to work any more. They got us in quickly and didnt overly charge us like other places have before for less work. Thank you again guys!!

We have had a great experience at Monro Muffler on Grant Ave. We have taken our vehicles there for several years now. Kevin is very knowledgeable and never once have we felt like we were being told we need to have work done that was unnecessary, unlike other places we have been. Our experience has been wonderful, and we always recommend them to friends and family. If you need your car worked on call Kevin at Monro!

I went here because this place had decent reviews. I made an appointment online and when I got there at my appointed time, the guy at the desk said they had a lot of cars and to come back an hour later. He was rude and not helpful. When I came back, he said, “You don’t give up do you?”Well, definitely giving up on that place. Not going there again.

Great timing for service and they do complementary inspections to let you know whats going on with your vehicle

Ive been going to Monro in Auburn for several years and always have a pleasant experience. There are very few mechanics who are honest and will tell you when you do *not* need to service your vehicle. I know I can trust the manager, Kevin, and the other employees to take care of my care without taking advantage of me.

You can’t go wrong with Auburn Monro. They provide honest, friendly service within a reasonable time frame. I always make an appointment and either sit in the waiting room or walk across the street to the restaurant.

Im sorry to say but I had a poor experience at this business, while visiting family from out of state, I had all four shock and spring replaced here, when I left I noticed that my shocks were new and clean, but the springs were dirty and covered with fine mud and surface rust.. Then I discovered that instead of installing NEW break lines that I paid for, they simply cut the old ones and left them hanging there, then installed homemade aluminum lines rite beside them, and hung them with zip ties! Poor business, and dishonest to boot. There are many other shops in town, take your business down the road. 😥

Guys who enjoy working on cars nice as can be bring you in show you the issues ask questions your not just sitting in the room wondering what’s going on you’ll get an update every ten mins or every time the phone rings ... every two mins the entire 40 minute I was there for a pick front end alignment they sent it straight with what they had to with withHighly recommended

I have been going to this location for 5 1/2 yrs and the service is excellent! The staff is always thorough and friendly. And the cost is within my budget!

The staff was very helpful. My car was in and out! I will be going back.

They were fast and friendly. Even brought up a recall that I didn’t know about and I was just there for an. Inspection.

Monro is the best in the area if you need work done this is the place to go you will be greeted by Kevin store manager or his assistant manager Matt both great guys and always willing to help you in anyway they can to get you going down the road safely and the technicians do amazing work!!!! Go see these guys

Hands down best experience ever, and I have had a lot in 35 years of owning cars. Quick, polite and HONEST! Will definitely be back.

Can very highly recommend this place to anyone...Ive been there numerous times through the past few years, and have never had anything but an awesome experience! The manager, Kevin Gorton, is THE BEST in the business...and, he better stay there as long as I drive, lol! Hes reliable, knowledgeable, and honest...and, I know I can always count on him. Whether its something scheduled, such as an oil change or inspection...or an emergency, like a ball joint or strut snapping as I leave work...hes always taken my car right in, and provided the best service I could ask for...always with a smile, even on a busy Friday afternoon. Kevin, this ones for you...as Tina Turner sings, youre Simply The Best!!!!!!

I have always had a great experience with any work done at Monroe Muffler in Auburn, NY. The manager Kevin always makes sure my car is repaired and within the budgeted price he quoted me. It is done on time also.

Monro in Auburn Ny did not try to up sell me and actually said I didnt need something replaced. I appreciate their integrity.

Never had a complaint about these guys. Very genuine and up front with you, and theyre always looking to help you out. Kevin and his staff are phenomenal.

Always great vehicle service from Kevin and his crew. I moved an hour away but I still come to Auburn Monro for all of my vehicle needs. For the last 20 years I’m happy with basic car needs to complex problems.

They were able to fit me in last minute, service was quick and efficient

Every time I go I am always satisfied. I am always treated with respect. I will go there over and over again.

Always good service

First time to a monroe. I will be going back. Great staff friendly. Thanks Kevin, Kyle and Chris

Great folks, district manager sucks for replacing diagnostic tools.... district manager must have listened.the new diagnostic tool has arrived!

Friendly staff, outstanding prices, and will be going there again if needed.

Their work was done in a timely manner, very on point with their work. Over all job well done., and a friendly atmosphere.

Great service quick very friendly staff

Straight up good service, I will be using this business again.

Great staff great work

Long time customer, even prior to Kevin Gorton the excellent manager. Kevin knows his stuff and knows his customers and does the right thing, i.e. he knows loyal customers pay the bills in the long run.

Great place to get work done on any vehicle and at a reasonable price

The staff is accommodating and friendly. Honestly I will not take my vehicles anywhere else.

I was a hot wreck.!!!! I had just purchased a used vehicle and was having second thoughts about buying it... all weekend I avoided driving my new to me car. A 2009 Honda Civic. I researched on the net where I could get a 25 point safety inspection . I started reading reviews for this store. I was impressed especially regarding the staf. I can’t say enough about this place. The staff especially Kevin are extremely friendly very knowledgeable and Thorough. Kevin answered all of my questions and Eased my mind. When the inspection was done.( By Carl whom will be the one working on my vehicles ) Kevin took the time to explain everything they did to me. He congratulated me in my purchase and told me to enjoy my new car. A GREAT BIG THANK YOU TO KEVIN AND HIS STAFF... I will tell all my friends about how they made me feel at monro muffler on Grant ave in Auburn Ny York. Thank you guys Muah XOXO

Kevin was amazing and did what was best for me not the shop.

Nick was very patient and professional

Kevin always gives us great service! Thank you!

Very great staff. Took care of my car very well and cared alot about the costumer!

They told me exactly what needed to be done and they did it in the time they said it would take and it cost $200 less than the other places that gave me a quote.

Fast wonderful service for years !

The man is kind, fair, and easy to talk to.

Great quick service and accommodating.

Best service, Ive seen.

Check engine light came on while driving I stopped by and they found the problem and fixed it seemed like as soon as I was in I was out and fixed

Bring lots of work to these guys for a reason!!👍👍

Always helpful and knowledgeable.

Very nice staff

They get the job done and do not over-charge you!

Overall excellent service!

Manager completely ignored me.

Great service.

Great staff and service