Same issues others are describing with getting hold of someone is this office either by phone or by email. You leave messages but never get a call back, send emails and hear nothing since the past several months. Someone is sleeping at the wheel here or they are having major technical issues. They did not submit my autopay all of a sudden this month and I got my first due bill from them out of the blue. This was not the case in the past as previous reviews are a testament to good service.

Robin has been a close friend and a part of my family for 16 years now. As a person, i dont know anyone who is more honest and genuine. He has helped me with my insurance and life insurance for over 5 years now and it has been the best experience Ive ever had with an insurance company. Not only will you actually get to talk to him, but his staff has been nothing short of amazing with their customer service. I will be a client forever, and my friends and family all say they wish they signed up with him sooner!

For about a year now I have had trouble contacting anyone in the office, always getting sent to the voicemail. Never get a return phone call, when I do finally reach someone they can never answer any questions that I have and they proceed to tell me they will call me back but two weeks later I still do not receive a phone call. I was recently in an accident and had the claims department mail the check to the office for pick up. My check was being sent to their old address, luckily I had tracked the package and got a notice of “address discrepancy.” To my surprise - they moved locations, I had no idea nor did the claims specialist handling the case. Her exact words “Thank goodness you called, because we still had their old address on file!” I try to call and pay my policy three to six months in advance and have been told on many occasions that they cannot take payment in advance. Since my accident I have asked to speak to Robin himself, have not heard from him since Jan. 19th 2020. It is now Feb. 27th 2020. I will be taking my business elsewhere along with my boyfriend and my mom. Extremely unhappy customer.

Thank you Robin and staff for rolling a small car loan into my daughters name. We really wanted her to build up credit and be prepared for adulthood as she begins these first stages of college. Its a great confidence booster for her yet manageable car payment. We cant thank you enough for all your hard work and caring staff! I recommend your business constantly, love having you on my side and theres comfort in knowing that your taking care of our insurance needs too!

Robin was wonderful in working to get our entire insured at a reasonable rate. We have new teenage driver and a less than perfect credit history. He was professional and worked with us to find the most cost savings. I would recommend this agency to anyone in the market for insurance.

I got great rates with Robin’s Office. The staff has been very helpful and always help me find a way and even though they might be busy they always find a way to get back to me look forward to having business with with them

Had a really good experience today at Robin Irvines office. He helped me with my auto insurance and also get my starter life policy going. He even went the extra mile to explain the benefit of starting a life policy at my young age and how it would save me a ton of money than if I were to wait. I was he able to get an affordable one for my 5 year old daughter. Thanks Robin! I am a client for life. Best experience I have had to date with any insurance company!

Robin and his staff are amazing. They helped us navigate through finding the best policy plan for our family. This even included walking us through the process of insuring our teenage driver. His quick responses and communication are so helpful.

I cannot express how grateful I am to be insured by this specific statefarm location. Not only were they able to offer me the best deal for both my car and life insurance but they were able to take care of my family and I when we got into an accident. Both Fernando and Robin are very informative and didnt try to rip me off like all these other insurance agencies tried.I greatly suggest them 100%.

1 out of 3 calls you make get get lucky to have someone pick up and then told to call the claims department, obviously doesnt care.Get rear ended, the 17 year old totalled all 3 vehicles and doesnt even bother to find out if i was dead or alive !

Robin has always been very quick with getting back to me and he made everything extremely easy. I got a great rate for my homeowners and auto policy. WAY better than going through another Insurance companys website!!!

Robin either screens his calls or he is never in the office and forget about return calls I hope you have time to hound him. The staff is clueless and not helpful. Ive called left and messages, I finally had an opportunity to leave State Farm and Robin Irvine. State Farm sent me 2 Bills and 1 refund check. I still dont know why. I called they said they would call me back - that was 2 weeks ago. Glad to have moved to Allstate.

Robin is a great guy to work with. He got me a great rate on auto, home, life insurance. I cant be much happier with what I pay for all three things. I refer him to everyone I know that needs insurance for anything. Once again for a person getting first time insurance for everything I own. I cant be much happier with robin. Thanks for being so awsome

Recently just switched car insurances to State Farm & Fernando who helped me, helped get the lowest car price insurance. I would definitely recommend coming here they are very kind and willing to explain everything you need to know. (:

Excellent staff that provided excellent service. Got me and my family with a great deal and very quick! Highly recommend to anyone looking for a great deal on insurance!

First time home buyer so I knew very little of insurance. Robin was very easy to work with due to fast responses and extremely helpful information. It made for a very easy and smooth transition into homeowners insurance for me.

A couple radiator coolant hoses broke off from the heater core on my car when I was 2.5 hours from home and in the middle of nowhere. When I found out my insurance covered roadside assistance, Robin was immediately on the phone calling a towing company to assist me. He told them the situation, provided me with all the information I needed; all I had to do was call the towing company to give them my whereabouts and where I wanted to go and they were on their way. Robins State Farm office was billed directly and all they needed was my signature at the end of the ride. Im over the moon at how simple and quick this transaction was. His generosity and attention to time made a terrible situation so much more bearable and im forever grateful.

Robin has been a great help through my first experience purchasing car insurance. He took time to make sure I understood exactly what I was buying and was available whenever I needed him to answer questions. He found me a policy that fits my budget and coverage needs. Im glad to be working with him!

Lately I had a bad experience. I was always calling and had no answer from the personal. There was always an answer machine. I wanted to add a car. Or take out a car from the policy, I was calling and leavinga a message saying what I wanted to do, and saying call me back please and explain me about the coverage or what not. And never called back. So. I switched to different agent.

So i just purchased a car and decided to shop around with some auto insurance quotes. Darren reached out to me and went that extra mile for me, even though i was turned down for insurance. Darren offered me an alternate route and even got me an awesome quote! I got an even better quote, but here i am writing a review for Darren. Just to say thanks for going that extra mile for me.

I couldnt have picked a better insurance .Robin Irvine and his team are very helpful and understanding . They go above and beyond to get you the best ratesThank you

Poor customer service! Apparently the only person who is able to make policy changes is the office manager and most of the times hes either in the meeting or not available. They would tell me that he will get back to me at a certain time of day but never does! The whole time Ive been with this agent, Robin Irvine never called me once.

The customer service is unmatched.The coverage is more than what I had before and for less.The discounts, well, they will take time to explain everything for you and they have too many ways to get you the discount that you never thought existing.Im Robin Irvine customer before Im state Farm customer.

Robin and his team are awesome. Really knowledgeable and answered all my questions I had about my insurance which is confusing at times but they helped me understand it better so I know what exactly I needed and dont need.

I totally recommend this place ! They do a really great work on helping and answering all my questions. Friends and family are switching insurance to them now . Thank you guys again

Robin and his team are hard working and talented! They always work in your best interest and provide great rates!

5 star! Fernando Ochoa is the man👌🏼 Awesome Custermer service I recommend him💯

I cant say enough good things about Robin and his team at State Farm. When I first signed on with them, he went out of his way to personally figure a rate that beat out ALL other competitors (and he even threw in renters insurance!!) - since then, its been less like an insurance company and more like a family. The personal touches they take with each of their customers will make you feel like you are the only one on their radar. Im never going anywhere else!

Great people nice and clean environment love this place would recommend to everyone.

Great staff. Thank you Margaret I will definitely recommend this location.

Mayra at State Farm was extremely helpful when I switched to their insurance, she made the transition easy and hassle free! I definitely recommend her and State Farm for all your insurance needs!!

Robin and his team have always done a great job for me. I will continue to use them for my insurance needs.

It was awesome great people always willing to help you out. Also great insurance rates!

This guy is helpful,sure you will leave his office smile

Great customer service. Always polite and helpful.

Ive had a great Experience! Super Happy!

Nice people, however my billing is incorrect each month and the auto pay feature that was set up for me only works about every other month which leads to calls when my account is past due. I will be looking at other options.

Bad service

Great customer service!

I had one of the best experiences I had when buying insurance Fernando explained to me very well how the insurance company works. I got a good price and a lot of coverage! What I liked the most is that there are 5 people who speak Spanish. I recommend it!

Very good I recommend it

They helped me get an awesome quote as a young driver !! They took their time in explain everything to me and answered any question I had for them. I would totally recommend them !!! They also have people in the office that speak Spanish, I know this helped my dad a lot. The staff here offers great service.The budget they gave was incredible !! They took their time explaining everything to me and answered any questions I had. I recommend them! Oh and they also have people who speak Spanish. They offer a good service.

Alan the office manager is very friendly. When I spoke with him, he focused on the needs of my family and could give me very good coverage for a very low price.

Please, when they have a meeting, they should leave staff to attend to customers who require their service, one cannot go one two three times for their service, I think that by adopting that policy they stop selling because.