My husband bought a very expensive ring and didn’t get the appraisal card with it. We bought a new house and when buying the insurance we were going to insure the ring also. But because we didn’t have the appraisal card they couldn’t insure it. The insurance agent called them to get the card and they didn’t have it. He asked if they could appraise it, and the man that owns it said it would cost us $150.00 to do it. I mean come on as much as the ring cost it should have been free. The man was very very rude, needless to say we won’t be going back there. If I could rate no stars I would have 😡😡😡😡

The gentleman was professional, kind, and courteous.He talked me through the process so that I could make an informed decision.

I understand you have to leave them room to make money but theres a limit. I was offered way below going rate for some silver coins and a gold necklace. I checked the live current going rate for gold and silver along with live scrap prices and current value per coin. Soni already have a ballpark number when I enter. He greets me, looks over my items and asks me how much Im looking to get... Why would you ask that? This isnt a pawn shop. It is supposed to be a Fine Jewelry Store. I kept it short and simple and told him my number, keep in mind I left enough room for a 10% profit on their end. The guy laughs! Unbelievable! So, (knowing exactly what everythings value is already) I ask him, is that not fair? As he is still laughing when he says he has a safe full of the same stuff that he didnt pay anywhere close to what I wanted....I was speechless and honestly appalled. I wont be going back....

Excellent Jeweler!!! If you need your ring sized or cleaned, take it to Professional Jewelers!!!!

Excellent customer service on watch repair

Wast of space . Cheap jewelry... at way to prices

I went in here with a bunch of jewelry and they offered me less than a hundred. I knew they were lowballing me! I then took it to Gold and Gifts next to the theater and got 5 times the offer!!! Dont let these crooks cheat you!

They are Awesome here.They have pretty jewelry.They were very helpful with my husband s watch.They put a battery in it.

The lady was professional polite and she helped me ty

Called to ask the price of a 29 sterling silver rope chain necklace and the lady put me on hold twice...only to tell me that I would have to come in to get the best possible price. I asked why she couldnt give me a price over the phone and she couldnt gove direct answer.

Their guy who determines the worth of your product is never there and they wanna lo k you inside as soon as you come through the door. Very untrustworthy and dishonest people. I dont recommend coming here for any of your jewelry needs.

I went there looking for and found the best “mother’s” ring for my wife. We were both pleased with the ring and seemed like a great transaction with the owner. Ordered and paid cash up front. This was about Christmas time last year. I was told it wouldn’t be in time for Christmas, which was fine, but ended up being 2 months longer than the date given. When I got the ring it turns out one of the gems was broken, and needed replacing. You could still see the bend in the setting that broke the gem to begin with. It was a very disappointing transaction after all was said and done.

I have taken several items in to sell to them and usually got the accurate price for my gold jewelry but, recently needed extra cash because of a unexpected home repair and I took in a gold coin I had kept for years . I assumed that they were honest but boy was I way wrong!! I did research online and had an ideal what the coin was worth but, when I told him the value I thought the coin had he acted as if I was crazy and quoted a much lower price. I thought maybe I was looking up the coin incorrectly and that surely he knew what it was worth . I even asked how coins were priced and he stated by they condition so I went ahead and sold it. So it kept bothering me because everything told me it was worth over $600 more than I got for it. I called a few places and was told I was right and that condition only accounts for a very little amount . Mind you my coin was in excellent condition to begin with, I was so mad. I understand that everyone needs to make money in a transaction but making over double what the item is worth is just wrong. He knew the value of my coin was way more than that . I learned two lessons that day one is you must do your research and call other places and second lesson is I will not take my business there again. I cant stand a liar. I will go to the people I called that were honest with me.

Excellent Jewelry Store! Honest people!

Greg is awesome and always helpful. Good honest people !

It was ok

DO NOT WASTE YOUR TIME OR MONEY!! My husband bought me a 1.53kt diamond ring a few years back and was told we could bring it back at anytime for a full refund. Earlier this year I took it to get appraised with the paperwork given to me when purchased. At this time I learned the diamond had been fractur-filled, which is the very worst thing you can do to a diamond and made it almost worthless. I went back to Professional Jewelry and asked for my $4k back I paid and they refused and offered me less than a thousand. I was lied to about the quality I was purchasing and lied to about the return. Had I known, I would have gone to a better place. Please think and educate yourself before buying and stay away from HERE. Thank you

Poor unprofessional service, lowball offers and the lady handling my jewelry dropped a piece which was never recovered bcuz she couldnt find it so I took a loss due to her carelessness

Not for a me its very expensive

Awesome bought a great lighter there

Nice place, nice people, good doing business with them!!

Excellent Store! Great people!

Friendly people and very accommodating.

Never been there were at another place beside them sorry

Went in to get a link or 2 out of my watch and the lady said it was gonna be $30 for a job I could have done myself in 2-3 minutes if I had the tools smh

Great jewelry and awesome staff

Really nice people

Good service

Not very friendly

Honest

Excellent Jewelry Store!!!!!!!!!!