This funeral Services is a joke. They overcharge and have rude customer service. Dr. Wright is the owner and does not follow up with customers. His employees just do whatever they want and charge you for services that should be included. Attended a service where the driver didn’t come to pick up my family member body until a hour after service. The coordinator kept saying we are 24 hours service and they are not. Kept telling Angel my family member had a different Funeral service and they completely ignored that and did what they choose to do.Save your money and time and go where they will treat you and your family with respect and value.
In this difficult and painful moment in our family we found a very helpful person to complete the difficult task of taking care of my mothers remains. Ms. DeeDee Wright, took my hand at this point and went over of to what I had to do to put my mothers remains to rest. My mother died on a Saturday afternoon and by Sunday Angel Hills was taking care of my mothers remains. Deedee was a support over the phone and told me with precision everything that had to be done and created real expectations of this hard and difficult process. My sister had traveled from out of the country to be here before her cremation not knowing that this process could take more time and Deedee did everything possible to complete the process for my sister to be here before she had to go to her home. It is always in these moments when more tests are put in the way and Deedee was a great support not only did she as an employee should do but with her compassion, dedication and human quality, she helped me greatly. I want to thank her very much for everything she did.
Horrible staff. They let anyone claim to be “next of kin/family” and they call the REAL family liars. So unprofessional and unethical. I will make sure everyone I know NEVER gives them any business.
My sister past away at home July 9 2020 Mr. Wright was there in about20 minutes and picked her up..thanks again. Her service was beautiful every thing went off with a problem thank again best wish.
I am very please with Mr. Lonnie D Wright Sr. The Angel Hills Funeral Directors Is A Very Clean and comfortable Business For Love Ones Who Lost a Family member And who are in need for assistance Mr.Lonnie Wright is a very respectful Gentleman and i trust him with my love ones when they pass over. I know he will take good care of them with no doubt he is very trustworthy husband n father and thank u for your business.
Angel hills funeral home told my family that my ceremony could be anything we wished it to be, and it was just that. My family and I wanted a traditional tailored ceremony and Angel Hills gave that to us. Were so lucky to have heard about this funeral home, and hope that the experience we encountered would be the same for others.
We found the most compassionate care and trust with Angel Hills. The only problem we had was not with them, it was a problem at the hospital getting the physician to sign the death certificate.They treated my family with the utmost respect and helped us get the hospital to do their part.We are happy with the services they provided and would use them again if/when the need arises.Lonnie and Dee Dee were very professional.Thank you....
Thanks a lot angel hills funeral home you guys hold a very important spot in our hearts. Your support was a BIG crutch for our mental state of mourning at this time were forever in your debt, my family wishes your family the best in life and hope all of your dreams will come true with your company.
Lonnie showed up after hours to pick up my father & was even a part of his final salute. The cremation was done early. Eddie & Deedee were so kind to us. Angel Hills was amazing to us in one of our darkest hours. Thanks so much.
Lonnie and his staff are great. They are very respectful and helpful through the entire process. Ive gotten to know Lonnie a little bit and he is very genuine and honest funeral director. He seems to do everything he can to work with families and ensure that their needs are met during loss.
Very very grateful for you guys you are awesome all the way around and have always treated my family like family. You did a very awesome job with my girls. Nobody better-Jasmine and Tonio💗💗
I can not and will not ever recommend this place to anyone for funeral services. This company did not live up to their services that were paid in advance. My brother in law passed away and after paying they said it would take a few days for the service to be performed and the ashes to be delivered. Not only did they not deliver the ashes, the crematorium had to deliver them because they stated they had communication issues with this place. To top everything off, they Lost the urn that the family provided them and never lived up to a single word they said they would. I am truly disappointed to say the least and strongly advise against this place for anyone looking to have a loved one taken care of. The only service this company provided was taking my money quickly. Please do not go here
After a sudden and unexpected loss, we contacted Angel Hills. I was pleasantly surprised with their fast response to my after-hours call. Everyone with whom we dealt was professional, caring, respectful, thoughtful, and made a difficult situation more bearable. As much as I hope to never need their services again, if it is necessary, I will not hesitate to call.
Horrible. The owner has no kind of respect for family or for deceased. In this case it was a child. He was uncaring and misrepresented what he had to offer. He changed prices and picked up my grandsons remains 3 days after he past. He told me because he was doing it as a courtesy for Medical City Arlington he would pick him up on his time. If I wanted him picked up sooner he would have to charge me which he did. He told my daughter her son was considered disposable because he was under 24 weeks. He said that more than once. We decided to have his remains sent to BLESSING FUMERAL HOME IN MANSFIED and they were wonderful from beginning to end. Not once did Jason,Kelly or Pat refer to her son as disposable. In fact, they wanted to know his names because referring to him as it was very disrespectful to them. They picked up my grandson and walked my daughter through the whole process from beginning to end with dignity and respect. We left there reassured that his body would be cared for with respect. My daughter needed that and again.....I DO NOT RECOMMEND THIS FUNERAL HOME!!! Medical City needs to rethink this referral. Stay clear of this place.
My uncle recently passed (a Navy veteran) and we had one of our rosaries for him in our church which at that time was also a viewing from 5-8pm. The rosary was from 6:30-7:30pm and so many people came during the rosary and had to see my uncle after, only the funeral director decided to close the casket 5 min after the rosary finished while ppl were still hugging my aunt and going up to see my uncle. Someone had to finally complain for them to open it. Word got around that the funeral director said the Father told us we had to be out by a certain time... Yet we heard that the Father said we could stay a bit longer. So the casket was opened only to be closed again 5-7 min til 8 and not everyone got to see him since the fineral director was the one who seemed to be in a hurry. Its also not comforting to see your uncles casket to be put in a dusty old Dodge caravan before the time frame was up. Not to mention, it is so disrespectful to wear a baseball cap in ANY church especially if you are a funeral director. You would think they would know how to approach all situations and dress accordingly. The notes left for the ppl who needed an excuse for their jobs were dated for a month prior. This funeral homes director and assistant was not giving us the proper time needed to say our last good-byes. I wish my aunt got more help at the hospital when choosing a location. And if the hospital recommend this place, they need to stop.
One star is way too generous. Long story short....it took 2 weeks longer than we were told to receive my mothers ashes. Lonnie said he would refund us $200 to make up for it when we met to pick up her ashes, so I wrote down the address to send the cashiers check to, but he ended up sending it to another family member and as if that isnt bad enough he wrote the cashiers check out to my mother.....who is deceased!!! How dumb can you be?!? It doesnt end there....They lost the necklace she was wearing and refused to address the issue all together. We were furious of course but ended up being told that if we contacted him again he would file a police report on us! LOL...this company is a joke. He is a crooked, cold hearted con artist who makes you lose faith in people. If you cared for your loved one TAKE YOUR BUSINESS SOME WHERE ELSE.
I dont know how to thank you angel hills, youre a very big help to this community. All the love my family has received has felt unconditional and that means more to us than anything God bless you all.
First, let me just say Lonnie is in the wrong career and shouldnt own a funeral home. If I could put 0 stars, I would. He is all about money and does not care about your loved one. He has no compassion and made the cremation for my nephew more stressful than it already was. My unborn nephew passed away unexpected. Medical Center of Arlington referred my sister to Angel Hills and waived the transportation fee for her. This happened on Wednesday. My nephew was not picked up until Friday evening but not until we offered to go ahead and pay what was needed to pick him up sooner. He basically told us since fees were waived and he was losing money - he was going to take his time and pick my nephew up when he had the time. But once we offered to pay him, he moved so quick to pick him up. THIS IS THE WORST FUNERAL HOME I HAVE EVER BEEN TO. ITS IN A SHOPPING CENTER FOR CRYING OUT LOUD! MCA NEEDS O DO THERE RESEARCH BEFORE SENDING GRIEVING PARENTS TO DEAL WITH A PLACE/PERSON LIKE THIS. We ended up moving my nephew to Blessing Funeral Home in Mansfield. They made the process so peaceful and easy.Also, Lonnie makes his own hours. We were told to come by today to pay the fee and get my nephew moved. Online says he opens at 9, he told us 10. We waiting until 10:30 and finally called him for him to tell us were not open today. We had to force him to come open because thes he one that told us to be here Monday! Then he had no idea how to release a body. He showed no empathy to my sister who he made come in to sign papers he didnt even have. He will also quote you whatever he feels. Our quotes changed multiples times. He was a headache! Do not go here if you want a smooth process for an already sad situation.
Thank you Angel Hills for your service especially thank you DD ❤️ for you love and caring affection especially in this hard time losing my child, everything you did made it made it much easier process thanks.
They were very kind and compassionate towards my family, and worked very hard to meet our time limits on the service for our father. We couldnt have chosen a better funeral home in this stressful time. Our whole family thanks everyone of you so much for everything you done! You are very special people.
The picture included in this review communicates a thousand words. The ladies in the picture are left to right, Mrs Wright, my Lovely wife and DeeDee Wright. The photo was taken at DFW National Cemetery, where my wifes mother was interned with her father, a Marine Vet. The graveside service had just finished and we were taking a few moments to thank everyone from Angel Hills for a most wonderful home going service.Everyone at Angel Hills was so professional and thoughtful during this time of loss. But here is the icing on the cake, they werent just professionals they became friends. DeeDee Wright is the most Fantastic lady with a heart as big as Texas. Lonnie Wright is every bit a gentleman at 3A.M. The service at our church was the most beautiful honoring of our loved one largely in part because Angel Hills went over and above the call of responsibility. The preparing of my mother-in-law was way better than any I have seen. The flowers and spray were as good as any money could buy. When all was said and done our hearts were overflowing with gratitude and amazement that at such a time of loss, God would use these wonderful people to ease our burden and comfort our hearts. You can pay more for funeral service but you will not get more. The personal friendly spirit at Angel Hills is a breath of fresh air. Thank you! Thank you! Thank you! Wright family/Angel Hills!!
Very thankful for Angel hills funeral directors I know my family was being kind of indecisive at times but your patience with us is greatly appreciated. We came a long way and you guys made our service very sentimental, thank you.
Dee Dee is amazing. Thank you for helping with my Uncle.
Very nice ladyAnswer all our questionsDifficult times always nice to have someone who understands your situation 👍👍
MY NAME IS MARY LENAHAN AND THIS FURNERAL HOME WAS REFRED TO ME BY ARLINGTON MEMORIAL HOSPITAL AND I USED THEM FOR MY BELOVED SON JAMES DAVID LENAHAN JR WHOM PASSED AWAY ON JANUARY 27, 2017@ 1:14 PMI CHOOSE THIS FURNERAL HOME BECAUSE I WAS TOLD THAT THEY TRULY CARED ABOUT OUR LOVED ONES.THIS FUNERAL HOME HAS DONE NOTHING BUT MAKE EXCUSES FOR WHEN MY SON WOULD BE CREAMATED TAKING TWO WEEKS TO THE DAY TO GET HIM HOMEI HAVE NEVER BEEN AND FELT SO MUCH DISRESPECTED AND MY SON HAS BEEN UNBELIEVABLY DISRESPED.THE ONLY WAY I WAS ABLE TO RECEIVE MY SONS REMAINS TODAY IS BECAUSE THE CREAMATED DELIVERY PERSON BROUGHT HIM TO MY HOME PERSONALLYMY SONS REMAINS WERE SURPOSE TO COME BACK IN A URN PLUS I DELIVERED A PERSONAL URN BUT YOU WILL NOT BELIEVE WHAT MY SONS REMAINS CAME HOME IN, A CARDBOARD BOX SIZE 9 X7 X5 DEEP.I CAN NOT BELIEVE THE FUNERAL HOME DID NOT SAY SOMETHING TO ME ABOUT WHAT TO EXPECT, NO KIND OF WORD.I DO NOT UNDERSTAND WHY MY SON IS IN A DAMN BOX WHEN HE SHOULD HAVE BEEN IN AT LEAST THE URN WE PAID FOR THROUGH THIS COMPANY OR EVEN THE PERSONAL URN THAT I GAVE THEM ON JANUARY 30, 2017 WHEN I WENT TO MAKE ARRANGEMENTS.I WOULD NOT RECOMMEND THIS FURNERAL HOME FOR ANY FAMILIES LOVED ONES BECAUSE THE PEOPLE HAVE CONTINUED TO MAKE NOTHING BUT EXCUSES AND BLAME OTHERS FOR THEIR OWN MISTAKESTHEY DO NOT KNOW WHAT RESPECT, RESPONSIBLY, AND THE TRUTH IS .THEY DO NOT FOLLOW THROUGH WITH THERE WORD AT ALLDO NOT USE THIS FUNERAL HOME IF YOU WHAT THE TRUTH.
Angel Hills Funeral Home is a HORRIBLE place that takes advantage of people in a very vulnerable, low point of their life. This funeral home has zero ethics and is completely dishonest. I would not recommend this place to anyone. On 9/30 my brother and sister in law lost their unborn child. She was 21 weeks (more than 1/2 way here). My brother and sister n law had already named her, Ava. This was an extremely difficult loss for them. They had to notify the hospital of the funeral home they were going to be using before she could be discharged. So, dealing with the fact that they had just lost their baby, they had a small window of time to choose a funeral home I called a list of funeral homes the hospital so kindly provided us with. One of the #s was to Angel Hills funeral home. I called and spoke with Lonnie, who told me it would be $100 for the cremation and $21 per death certificate. When I asked him if that was it on the price, he responded "yes, my name is Lonnie, I am the only one here". My brother, numb by the loss and in a haze, went to the funeral home to pay them for cremation. Lonnie informed my brother that he was required to sign a contract. My brother, under duress, signed the contract.. not realizing what he signed and then paid Lonnie $256. Lonnie did not provide my brother with a copy of the contract, nor an explanation of the contents of the contract, only a receipt. When my brother got home and told his wife about the funeral home and the uneasy feeling he had with it, they decided they wanted to move Ava to a different funeral home. They then contacted Blessings Funeral in Mansfield who were absolute BLESSINGS! They picked baby Ava up from the Angel Hills Funeral Home, and handled everything with the cremation. Blessings funeral home only charged $171 and required no contract under the circumstances. I called Lonnie at Angel Hills to ask if he was going to refund the $256, and he replied no. I asked him why, what exactly was the breakdown of the fees when they provided No service? He responded "$100 for the cremation, $135 for a urn and $21 for a death certificate". He also informed me that my brother "signed a contract that stated if the service was cancelled there would be a $300 fee for picking the body up, which they were willing to waive if they chose to go with their funeral home". He also made reference to the fact that he was just charging for fees he is out. The hospital was only approx. 2-3 miles from the funeral home, so I was left completely confused on the fees he was out considering he did NOTHING. How does it cost money to do nothing? I just do not understand how someone could take total advantage of people in their most vulnerable state. This company charged my brother $256 for doing NOTHING. How can they sleep at night? How can they get away with this? It makes no sense and it makes me sick!!!
Very professional