The Installers get A+ the rest of Matrix I would not do business with and I would not recommend one else do business with them. It is way over priced and they say they are transparent and honest with good communication . I feel I did not get any of that. Signed the contract to do the bathroom and after 4 hours they went from 20k per bathroom down to 10K then they went how about a payment of x per moth for 15 years at 9%. I signed then I asked the question what is the break down in price they could not tell me so I am not sure how they come up with the quote. next day I talked to manager they would have to charge tax and pay for them to do the calculation and another fee . Finished product looks good is it worth it NO. If I see them at any ones house I would knock on that random person door and tell them not to go with them. I am mad at my self for falling into there trap. If you like to over pay and want it done they may be for you. I would not do it again .
From the sales consultation to the completion of the project we had a wonderful experience. The cost may scare some but the quality and the lifetime transferrable warranty makes it worth it. Alex 9our project coordinator) is extremely responsive and wants to ensure that our experience was perfect. I would HIGHLY recommend this company to anyone looking to transform your shower!
We had a shower remodel completed. They did a complete tear out including the pan and drywall. Installers were professional and did quality work. Very good attention to detail and did a great job cleaning.
My experience with Matrix Bathroom Systems has been nothing more than wonderful! PJ covered all bases during our consultation for my new shower, while Alex kept me up to date with the production. Both supplied their professional opinion, while still listening to my own. When the day finally came, the installers Vitalli & Walter, were right on time & got to work! They were very kind & considerate, as they kept me updated throughout the day & cleaned up spotlessly! All involved worked hard to achieve perfection! I cannot wait to recommend Matrix Bathroom Systems to my friends & family!
Matrix Bathroom Systems made this experience a pleasure. After negative work with another company for a kitchen remodel I was hesitant to do any project. However, our original contact with Kyle C. Was so positive and professional my worries went away. The team that did the mold mitigation, removal and install were so neat, quiet, and respectful of the house—putting down tarps and impeccable clean-up. Shane, the concierge, was there to answer questions, check on progress, and generally be a really great representative for Matrix. I’m going to start saving up again for another project. Thank you, Matrix for a job well-done.
The salesman was professional and informative. Walter and Vitalii removed our old shower and tub. They replaced it with a new shower. They were very professional, courteous and efficient. They even covered the car while working in the garage to protect it. How thoughtful! We love our new shower and would use them again!
Angel and Benito arrived on time. Presented nothing much professional and high quality work. The work was way beyond my expectations. And I absolutely love my new bathroom. Would highly and most definitely recommend them to everyone I know!
Do not use this company after they received a cash deposit, never heard anything from the sales rep or the company until I left a message by phone and email stating they havent contacted me with a date and this was the last day of the 6 weeks. Alex contacted me back and said that, Im in a contract and that although no one has gotten back with me the tub was still not in stock. Which means they went past the 6 weeks they promised to come out. well needless to day still havent heard from anyone and all they keep saying is we are going to have a manager call you back. Do not use them they are very unprofessional when you have given them your money. The lack of communication is horrible. Until this day still waiting for my refund!!!!!
Due to mobility issues, we chose Matrix Bathroom Systems to replace the soaker tub in my moms condo with a more practical tub and grab bars. When the original design wasnt going to work because of the amount of concrete under the tub, Alex and the crew were able to pivot and come up with a solution that worked. Walter and Vitolii did an amazing job considering all the challenges my moms building presented and the finished product turned out great. When the time comes to remodel the bath in my house, Ill definitely be giving them a call.
Matrix did a fantastic job with my tub-to-shower conversion. It was one aspect of my condo unit that really needed an upgrade, and they delivered. The cost was reasonable and the work was done professionally and with great quality. The results are excellent. Im sure that not only will I enjoy this fabulous shower for years to come, but that the value it adds to my unit will help the shower pay for itself. Thank you Matrix!
Quality work shower was completed in one day and the men doing the work were professional. We had some issues contacting the main office and the sales representative prior to install even after calling three phone numbers and leaving messages. After being redirected to a gentelman by the name of Alex that lives and works in the area we feel better about future communications should we need help with any service requests.
Yesterday Al and Walter removed our old bathtub and tub surround and replaced it with a beautiful new tub, fixtures and tub surround. Dust from the demolition was kept to a minimum. They completed the job in one day and took the demolished materials with them. They were both very courteous as well as excellent tradesmen. I highly recommend them.
Vitali and Walter were on time. Very professional did great work with out bath tub! I will recommend Matrix to our friends and family👍👍👍
0n 6/21-6/24 Angel installed 2 new beautiful showers/wet spaces they were very neat and organized through the whole process the answered all our questions and asked for our input before proceeding with each part of the job we highly recommend them. Mike and Kathy Lombardi.
Kyle just came out and was very professional and polite. We did sing a contract from them to do a shower replacement in our home. Truly can’t wait to see the finished product!
Showed up on time and everything went smoothly except: we were told by our salesman that everything will looked finished when done. Not true, our trim piece along the top and bottom of our wainscoating was cut back too far. Then it was filled in with white caulking! Trim now has to all be replaced .We were never asked how high we would like the shower head, it seems pretty low. It took me 2 to 3 hours to clean silicone off the side walls where it was smeered, and around the window the silicone is not looking good in the corners ( all gooped on).
From start to finish, I felt important by the Matrix team. The sales rep PJ he definitely is an asset to the company. He listened to what I wanted as a potential customer, extremely knowledgeable, patient and his goal was not only the sale, but to be build a long term relationship with his client. The PM Alex amazing and concierge Shane phenomenal. And finally the installers Vitelli and Walter (5 star) - their professionalism, cleanliness, thorough follow up with me during the install. I can’t stop looking at my bathroom, it’s beautiful. I highly recommend Matrix to anyone looking to remodel their bathroom believe me you will not be disappointed.
Tub and shower replacement. Installer, Irad, did an excellent job of installation. He was very professional, detailed oriented, and respectful. He also cleaned up well after himself. I was very impressed with him.
Excellent job! Installers were polite and friendly. Our new shower is amazing!
I contacted the Arlington Heights office to get a quote on a bath tear out and new system. This is near the Cary, Ill. area. Jake came out and quoted a new bath system. He knew the area well as he grew up and lives not far from here and spent time on our lakes. He took some time in the house inspecting the prior bathroom including moisture and mold testing. going over several options and carefully explaining the product line and advantages of the materials and service they offer. In 2 weeks they came in and ripped everything to the studs and very carefully started the remodel. The materials and anti-mold system is top notch. They redid the walls, shower, tub, ceiling. insulation and plumbing. At first I wondered if the materials were as good as conveyed during the in home presentation. When they arrived, they are seriously at least 5x thicker than any big box store materials.My last home store tub cracked and leaked and I do not wish to replace it ever again. In 1 day they finished the entire install and it looks great. Very clean, respectful, and meticulous. it cost me about $2500.00 more than a big box store setup, and less depending on who gave the quotes from local remodelers. BUT they also did quite a bit more work like plumbing, insulation, mold remediation, permanent shower rod, and grab handle.They warranty this for life so they make sure they wont need to come back. And a unbeatable warranty. Including 2 years full plumbing repairs for any issues and lifetime on the material and labor. Was worth the extra money by far. I have already been telling people to always include a quote from Matrix with other local contractors prior to doing a new bathroom, and to seriously compare the materials and warranties before signing anything.
Wonderful job. The workers were quite and polite. The bathroom is incredible. Like having a new house. Cant go wrong with Matrix from start to finish.
We have requested a quote with Matrix Bath Systems for two of our bathrooms. Kyle did a wonderful job in explaining the work to be done in each bathroom and he detailed every point with what materials would be used to make it way much better. I am really impressed with the presentation and Quality of work and materials that would be used. Kyle was so professional, responsive, patient and on time. However we could not work with them! MATRIX IS NOT FOR EVERYONE!!
Daryl Treger is your man! He has outstanding professionalism knows the answers to your questions before being asked. I highly recommend and was blown away by the quality.. This company made me feel at ease eith their process. I tell everyone I know about them.- Thomas Z.
They did a great job on the shower and I felt like they gave me a great deal for the quality. My only complaint is they didnt offer options for the rest of the bathroom. I definitely reccommend.
Angel and his crew did an excellent job on our tub to shower conversion. Very professional in knowledge as well a workmanship. Very good communication in the whole process of what to be expected from them. We also had a great experience with Daryl as well as Jake in regard to getting the behind the scene project going. I would recommend the company from the management all the way to the organizer as well as the entire crew. Very Happy Customer, 5 star company !
We had an amazing experience with Matrix! They worked incredibly hard and finished the demolition of our previous bath and shower, replacement and move of old plumbing, new soak-in tub, new shower, and other custom cut materials in just THREE days! They cleaned up after each day and always asked us to confirm our preferences before moving forward. They are having a couple more people come the next two days to clean up edges and double check the work. We are thrilled with the communication and financing options. We HIGHLY recommend using Matrix and would use them again for another bathroom project!
We got 2 of our bathrooms renovated with Matrix bath this month. The process was very smooth and thorough. Jake, the project manager was accessible for all our questions with very quick turnaround time. Kyle, the sales consultant was the one who sealed deal by beating the price offered by the other 3 companies that gave us a quote. But our full satisfaction truly came from the work done by Walter and Vitali the guys who installed the full bathroom. They were the key reason for execution. Their work was spotless, seamless, very punctual and efficient. So I recommend you specifically ask for these 2 guys Walter and Vitali to come for your project and no one else. We love our new bathrooms.
This was an excellent experience. The two employees who installed my shower/tub area were knowledgeable, courteous, professional, and thorough.
I had a challenging job. I wanted to remodel my master bathroom but also widen it a few feet, move the doorway and replace the tub with a large walk in shower with a bench seat. I worked with Kyle to outline the plan and come up with a price we could both agree on, Jake was directing the work and Louis was the primary workman on the job. All were very professional and responsive and wanted to make the best outcome. I am very happy with how the job turned out!
Very happy with the work done to both bathrooms. Very professional team. We will definitely recommend this company.
Marco removed the tub, tile and all drywall, then installed a walk in shower,. new grab bars, and a beautiful wall panel. We decided one grab bar was too long, so Marco returned a few weeks later and installed the replacement.
Replaced our master bathroom shower and did a great job. All wrapped up within a day.
Two gentlemen, from Matrix Bathroom Systems, arrived on time, removed my old tub/shower and installed a new tub/shower. They got to work quickly and efficiently. Upon completion of the project, they did a good job cleaning up. I like what was done and it looks great.
I had a bathtub taken out and a shower installed and let me tell you, it is absolutely gorgeous!!! Greg was the installer and he did an amazing job above and beyond! Seriously, this is the company to go with. The quality, workmanship, and Greg (Chad helped in the beginning so kudos to him too!) are the best! Very polite, cleaned up better than I could ever do after a project. Greg was done on the second day and that was just a half day. It came out beyond my expectations and I definitely will be sending out high recommendations to everyone and to real estate customers that my folks work with! Thank you sooooo much!!!!!!!! You rocked it!!!!
I just had the best experience with Matrix Bath of Kalamazoo . Greg the installer was professional and cleaned up all thru the construction process. The bath tub removal & installation of the new shower stall, was done in the time frame we were told. Greg left us with a clean and beautiful shower and was a great guy to have working in my house. If you need to update your bathroom .Do yourself a favor call - MATRIX BATH in KALAMAZOO
Last week, I got 2 of my tub/showers renovated by Matrix. Overall, the entire process was excellent. Jake, the project manager, was accessible and responsive for scheduling, questions, and follow up after the installation. Premo and the installation team was punctual, respectful, efficient, and answered all my questions during the installation. I couldn’t be happier with the final product and would definitely recommend Matrix to anyone looking to renovate their bathroom. Thanks Matrix!!
It looks fantastic. Im very pleased.
I am extremely happy with the quality, workmanship, installation, and functionality of my new shower. The guys and gals at Matrix Bath Systems are very professional, courteous, helpful and efficient. What a difference my new shower has made to give my bathroom a more contemporary look and style.- David Price
Walter and Vitolii came by today and did a fantastic job.😃
Great job in one day very nice people to with
Fantastic job. Looks amazing!!! Professional crew, would recommend!
The Matrix team are dedicated and attentive. Vitalii and Walter were the hard-working and skillful pair who performed our demolition and installation within a day. Project manager Jake tracked all details and thoroughly addressed our questions as the job neared completion. Marco sealed everything in (or out of) sight with an artists touch. Alex was very helpful with coordination during the process. Kyles initial consultation helped us make decisions that were practical and aesthetically sharp. With a lifetime warranty to support the product, we look forward to years of use of our upgraded tub and shower.
I am truly satisfied with the product and the instalation team.
Highly Recommend! Did a fantastic job!
I had a tub/shower combo and I wanted the tub removed and just have the shower only. Lou did a great job, I was surprised he was able to complete the job in two days because my floors are solid concrete. I am happy with my shower.
Walter & Vitalii came out and replaced our bathtub and did an exceptional job. You can tell they are highly skilled professionals. I would recommend Matrix Bathroom Systems.
I ABSOLUTELY LOVE THE WORK THEY PERFORMED ON MY BATHROOM! HIGHLY RECOMMEND THIS COMPANY AND I WILL DEFINITELY CALL THEM AGAIN FOR FUTURE WORK! WISH I CAN SHARE THE BEFORE AND AFTER PICTURES OF THIS TRANSFORMATION!
From my sales person Kyle, to project manager Jake and my installers Walter and Marco, the Matrix Bathroom Systems company did a fantastic job. I now have a beautiful new bath /shower combination that works great. I also want o say they left my whole condo in beautiful condition...cleaned up from top to bottom. The were in time and no one could bet their price.
The workers were very professional, time conscious, and geared towards my envision of what I wanted my bathtub to be like.
Tub to walk-in shower conversion, with pipes being moved. Its been a great experience. The gentlemen were professional and knowledgeable. Asked my opinion about everything and double checked what I had ordered. The quality of the products used are great (my parents say its better quality than their wall in shower!). I would definitely use them for any other projects that I may have or recommend them to someone else!
They cost more than other companies, but for the price, theyll remove mold, reinforce walls and floors, put in new plumbing if needed, and give a lifetime warranty. The people who did the installation were very friendly and professional. Our new walk-in shower is much better than the basic tub/shower combo we had before. The new shower was also customized for us. Bench, shelves and railing were put in exactly where we wanted it. Totally worth the money.
Design Consultant Kyle with Matrix Bath Systems was very professional, knowledgeable, and a pleasure to work with. After an excellent consultation with Kyle we received a lower estimate from a competitor and Kyle with Matrix stuck by their 30 day lowest price guarantee. They were able to match the price plus save us an additional $500 while still providing a better product and service. We would highly recommend Kyle and Matrix Bath Systems.
Had an awesome experience with Matrix. My sales rep Brad was very knowledgeable and professional. The installation was scheduled quickly and our installers Matt and Ethan did an amazing job! Great experience all around and would recommend to anyone looking to upgrade their bath/shower.
Very well detailed on the shower, Love the finishing touches. Very well deserved. highly recommend,
Kyle was great and friendly. He gave a detailed explanation of the entire finance, construction, and cleaning process. I really enjoyed the meeting. He showed great knowledge of the product, market, and construction process. Thanks Kyle!!!
Kyle from Matrix said everything he needed to to get his sale, then was nowhere to be found when questions, concerns, or issues came up. Extremely disappointed in him and this company. Awful experience.
My shower is beautiful. The work was done in a day And half just as promised. The workers were very informative and cleaned up everything.This was a tub to shower conversion I am very pleased.
Matrix removed our leaky tub and replaced with a guaranteed-not-to leak unit. Louie and Joey were friendly and neat, carefulof floors and stairs, I would recommend them. Price is higher than other estimates — but they remove walls and check for and repair damage behind walls and under tub.
We had some great guys from Matrix Bathroom System of Southwest Michigan replace our old tub with a great new shower. The salesman Yon talked us right in to it LOL. Very professional and knowledgeable of the product. He got us the best deal he could. Kevin, Brent, and Oscar the installers did a great job. Answer any questions and concerns the hubby had. Keep the work area clean and tidy. Very friendly and professional group of guys. Thanks for a great job.
Excellent crew. Worked fast and was detailed oriented. They protected our belongings and kept the house clean. The product is fantastic.
I found Matrix Bath Systems through Home Advisor since I was having difficulty finding one contractor for my needs. I had Steve from Matrix Bath Systems come to my home for a quote. I was looking to put in a new bathtub/shower along with replacing my flooring. Steve was fantastic by providing me with many options for my needs and staying within my budget. I was extremely impressed on how knowledgeable Steve was regarding all the products they offered. For the wet area, I decided to go with replacing the bathtub/shower with 2 shelves and a curved curtain rod. I was also impressed by the flooring options offered. Steve was very helpful for describing the product they use and his suggestions for the color of the flooring. I went with his recommendation and absolutely loved the result. I was extremely happy with the choices I made because Steve did not pressure me into things I did not want. If I ever need additional work done, I will definitely contact Steve again.Alex and Shawn came to install both the tub/shower and the flooring. They were extremely courteous and worked diligently to complete the job. They made sure that all my requests during the process were fulfilled to my satisfaction. I was extremely happy with the work they did.Once all the work was complete, I love my new bathroom. Since I previously used a tension rod for my shower, the curved shower rod made a huge difference! I have so much more room in the shower which made the bathroom seem even bigger. I got the soaker tub and my son loved taking his bath in the larger/deeper tub. I also love the flooring! It looks like wood even though it is a laminate. The gentle texture and cushioning make me feel very safe to walk on with wet feet.Overall, I highly recommend this company. Everyone I talked to and worked with were fantastic and very accommodating.
I love my new tub and surround. Everyone involved in my project was helpful, accommodating and professional.
Through a Winter Storm Marco and John worked hard to finish our new shower. They would start at 7:00AM and take little breaks. Throughout the process they kept us informed of every phase of the remodel. The final product looked exactly how we pictured it. Matrix will offer you a very competitive price. Thanks again to Ross for showing us a great product.If anyone gets work from Matrix definitely ask for Marco.
Vitalii and Walter were phenomenal! They did a great job installing my walk-in shower. Very professional and efficient. I would definitely recommend them. 5 stars!!
Walter & vitolii did an amazing job!! They where very helpful and Very professional!! Jake was very helpful and kind! The matrix did a fantastic job all round with especially with there customer service!!
The installers did an amazing job! They were professional and the quality of their work is excellent. My bathroom looks so much better and I can’t wait to use the tub. Highly recommend!
The finished product is beautiful!! The install guys did a great job, prompt, respectful and cleaned up 100%! Adam was very helpful with setting everything up. It is definitely expensive but a beautiful finished product. I had my tub removed and a walk-in shower installed.
Great job on time clean up very good job
Martin and Shawn did an excellent job in our bathroom remodel. They were professional and friendly, keeping us in the loop as to what was done and what still needed to be done. Would definitely hire this company again. Thanks guys it was nice having you in our home.
Two very good workers did very good work
Excellent work done. Area was cleaned up. Workers were very polite. I recommend Matrix to everyone interested in remaining remodeling their bathroom.
I just had my bathroom done by this com. I had new bath tub and acrylic walls done. Amos was my installer. He did a wonderful job, very happy with him. Matt and Paul helped a little. They were both great also. Amos goes out his way to make sure you are happy. Would recommend this company. And Amos as the installer
I am very pleased with my new shower. In my previous home, I had a Luxury Bath shower installed and couldn’t wait to get the master bath done in my new home. Angel did a terrific job and his job workmanship was top notch. He meticulously cleaned up the work area, my hall and foyer area and my driveway. Thank you Angel for making this a smooth and beautiful upgrade to my home.
As I have gotten to know the team at Matrix Bath Systems, I have learned that they are all driven by a desire to provide the highest level of customer service possible. They also only sell products that have lifetime warranties. I can say without question that if my family or friends needed work done in their bathroom I would refer them to Matrix Bath Systems and be 100% sure theyd be satisfied with price, quality and service. I cant wait to have my new shower installed. Ross was great and his boss Carter helped get me a price that was way better than the other companies I talked to.
We just had our new shower with enclosure installed after removing the old existing one with a tub. Not only were we pleased with the fantastic outcome, which will be so much more functional, but the installers did a great job, efficient and super to work with. Awesome job!
We absolutely love our new bathroom! Product is second to none. Installers were great to work with!! Great experience from start to finish. We highly recommend Matrix Bathroom Systems.
Wonderful Experience! The project Manager, Jim, was very polite and respectful when he came to meet my wife and I. We had a clear understanding of what the project was going to look like. The installer, Amos, was also very respectful and clean! The best part was they were in and out in 1 day and they were able to move my project up by 1 Month!! Highly recommend!
Matt Reilly did a great job on our shower, he work fast and super clean . 5 out of 5!!
My shower is completely transformed! Looks amazing! Crew did a fantastic job.
The gentlemen that took out our tub and put in a beautiful new shower today, were outstanding! Walter and Vitalii could not have been more polite, and did a fantastic A+ job! They cleaned up nicely and it is ready to use. We are grateful we had such fine men working in our home.
Very good experience. Workers were very respectful cleaned up after themselves and did a fantastic job installing my bathroom shower and bath A+ Jason and Louie were great.
During COVID-19, I finally had time to get someone to my house and replace my master bath with a walk-in shower. They did a virtual walk-through via ZOOM video to enable social distancing. There was a LOT of information presented and my ability to look up details on-line during the call was invaluable. Lots of sales pitch stuff, but very thorough. The good news is, they were at my house nearly ONE week later to do the work, which I thought was VERY quick! Jake (Project Manager) and two guys showed up. Walter, the silent but exceptionally competent type, and Vitale, the young confident and perfectionist type. There was no fanfare or smokin and jokin, these guys just went to work. They established their work areas, laid out tools and supplies and went to town. I asked Walter about all his Milwaukee tools, and he was passionate and precise with his descriptions. The man knows his tools and what he likes! A mark of true craftsmen. Vitale was mostly in the room doing all the measurements and final clean and caulk. He denied Jake the opportunity when he offered, just to make sure it got done to his standard. They were done by 15:30-ish (minus the custom measured door) and the product is amazing! It totally changed the feel of the room and really brought a new level of class to the place. Well done Gents! Well Done!
Matrix Bathroom Systems was a very enjoyable experience to deal with from start to finish. No pushy sales pitch, offered the best price for service performed, easy scheduling, and a very smooth installation. Vitalii and Walter did a top notch job. They explained everything and worked hard both days. They did everything that was promised in the contract and went above and beyond on certain items. I would recommend.
Matrix did our master bath remodel and did a great job! The crew was polite and respectful of our home, and the finished product is great. No more nasty, hard to clean grout!!
The insulation looks good we’re waiting for the doors the workmanship was excellent they cleaned up after themselves very good job I’m very
Kirk, Bailey and Matt did a great job and took care of all my concerns. Both showers in myhome are perfect now. These three did the jobI expected to have done. This company has gone above and beyond my expectations.Thank you all
My tub to shower and new floor were supposed to be completed in 2 days. When the last worker was about to leave, I asked if he was coming back the next day to put in the shower door. He said I didnt order one, I said yes I did. He checked the order and agreed that I had ordered the door. The next day a different worker installed the door. He said to wait 12 hours to use the shower. I waited until the next morning, but when I went to take a shower, there was no water! The worker finally showed up around noon and turned the water on. I had to cancel my plans for the day. Then, to top it off, instead of perhaps offering some kind of discount for the trouble, I was told I owed them more money because they had failed to charge me for something! I wouldnt recommend this company .
My installers for very professional. They were very polite very neat and treated my home like it was their own. My bathroom tub and shower looks awesome. I just am questioning the frame around my window I thought that it would all be overlapping at each corner instead of pieces where you see that they had to silicone. Also outside of the glass shower door where the acrylic wall meets against the tub on the bottom it should have been cut less on the acrylic so there isnt so much silicone. Last one of my floor tiles that was cracked across the whole tile during the installation was siliconed. I have extra floor tiles and would like that replaced. Dont get me wrong Im very happy with the job it looks beautiful Im just very meticulous and Im not sure most of what Im seeing is how it would be assembled or if things can be adjusted. Thank you for the installers you gave me. I am glad they took time and overall did a good job and did the job in two days because it needed some good attention and time.
The team was very professional from start to finish and the final product is just what we expected. The work was completed in one day. I highly recommend the company.
Had tub/shower redone after living with my existing one for 40 yrs. From salesman to workers....very professional & dedicated. Workers showed up as promised. Kept me informed of any delays &/or issues. Finished job looks wonderful!! Very pleased.....would highly recommend Matrix!