Gave a 3 star cause my past experiences were pretty good, but I made an appointment online and I am the type of if you treat me right ill come to the place over and over again, with that said I drive 50miles to the shop and I get there for them to say that they cant fit me in today and said they tried to call which I did not receive or a message saying anything. Whats the point of having appointments if your not going to honor them, was pretty upset.
Shoutout to the people at Firestone for always giving great service.Thank you to the master technician that fixed my car by swapping in a new computer (PCB i think it was). I was originally worried it would be something else.Thanks to the guys at the front desk for being nice and what not throughout the whole process as well.Keep it up :)
The shop manager Corey is fair, they will work with you on getting what your car needs. Some of their pricing is kinda high but other than that great service.
We want to thank Travis for his outstanding customer service. You and your team truly care about your customers. You have always been honest and over the top helpful. You deserve so much. You are the reason people keep coming back. You are a great leader and your staff have a wonderful example to follow. Thank you, Travis and your staff for providing a vital service that we all need.
I purchased 35s for my Jeep Wrangler and had Kyle and his Crew installed them. Unfortunately their balancer was down for the day and he sent it to the sister shop Tires Plus to have the tires balanced. Pick up my vehicle later that evening and upon inspection there was damages to all my wheels that happen in the process of balancing the wheels. I call Kyle the next morning, bought in the car for inspection, Kyle took some pictures, order a new set of wheels, made it priority to install them as soon as they arrived. During this wait time he kept me in the loop on when the wheels where shipped and the expected date.. My experience was nothing less than exceptional.Matt also assisted me and was very detailed in his work. He knew that with big tires also comes with vibrations. He took the time to balance them to as close to perfection as possible.
Very polite, very accommodating and of course helpful. They turned them temp up in the waiting room for us on their own initiative.
Always take good care of my car
Excellent experience. The front desk was honest, the repair was quick. They got me on my way in 30 minutes when they were short staffed on a Sunday. These guys did an excellent job!
The schedule flexibility was nice but they never inflated after a tire change and alignment. One tire (new) was about 40 psi low. The car dash said low tire, so not sure how they missed it unless they just didnt want to do it.
Very nice people, very accommodating
Customers time not valued.Typical mechanic shop. Quoted pricing on the phone was different than the repair needed, they were working hard to up-sell me on unnecessary repairs, the time to repair my car was 3x as long as I was told, when the work was done I was almost charged $100 more than I was told before the car was being worked on... Typical mechanic shop. I was in a bind and needed work done asap, next time I will go elsewhere.
No words can express how amazing the people are here Midas did me wrong and let me just say I am hooked for life with firestone very honest trustworthy people Kyle and his crew took excellent are of me and my truck thank you ....
Kyle was extremely helpful, friendly, and fast! He communicated with me as soon as they opened, found a new rim with 1 hr delivery, and got me back on the road quickly while making sure it didn’t break the bank. Showed me the damaged rim made me feel confident in the work! Highly recommend him/Firestone for trustworthy and kind service!
Matt, Mike and Ashton were all top notch. Matt greeted me as I walked in and kept me updated the entire time. Mike brought me out to the truck to show me exactly what he was going to have to do to address my DIY repair mistake. Ashton struck up conversation and made it more than just a transaction. It took less than an hour when I was expecting several. It cost less than 1/5 what I was prepared to pay. The alignment is perfect. I will send all my friends to Firestone Complete Auto Care in Apple Valley.
I got my two front tires replaced by Bridgestone less than two weeks before one of those tires flew off while I was driving down the highway, forcing me to pull over to the side. After a tow truck arrived to bring me to the closes auto shop, the person driving the truck inspected it and told me that my lugnuts were overtightened. The damage to both the axle and the body were, to say the least, expensive. I can only imagine how much worse it would have turned out if I were just one lane over. Long story short, I dont believe in coincidences.
Me and my mother went to firestone today and got 4 new all weather tires..they did a fantastic job ..great job firestone staff and managers!!!!! awesome !!!!
We made an apt but, when we came they were closed and nobody from the store calle to cancel.
I’ve had my oil changed here a few times. Never had any ssues. I was in recently for an oil change and spoke with someone about getting new tires. They gave me honest answers on tire quality. I’d recommend Firestone in Apple Valley.
Service was great! I got the lifetime alignment - which makes good sense in Minnesota!I can get the alignment rechecked anytime I need to... twice a year is recommended (or after hitting bad potholes, or curb strikes Etc.)The men I spoke with - (from the counter to the mechanics to the manager) - were very easy to talk with. They answered my questions, listened to me carefully as I described specific things about my car.I think Firestone of Apple Valley is a great choice for anyone who needs a good mechanic! ~Skip
Excellent service! Originally went there for tires for my girlfriend. But have the inspection my car. And within the 2-3 days they took care of my car. Even after hours two workers helped me with my car. Firestone all the way!
I have been coming to Firestone in Apple Valley for pretty close to 20 years. Through that time I have seen cars change with the addition of computer technology. I feel very confident in their technicians and knowledge to stay up to date on the latest car mechanics. They have always been very good in price and their service has always pleased our family. I highly recommend them for service, quality and value.
Firestone Apple Valley has made a customer for life. Travis and the whole crew took care of me on a snowy cold night. They went above and beyond to get my Truck done right.I highly recommend Firestone complete auto Apple Valley.
Amazing service. Ive brought my vehicles here many times.
Great place to take your car. Ive been bringing my cars here for just over a year now and always have a great experience. They are always forthcoming and honest about what they find and never try to push things that dont need to be done. They always give you a reasonable and realistic timeline as to when things should be done. They add their own coupons without you asking or even having to know promotions and have no problem with just a check up. Overall, they take care of their customers at this location and I will continue bring my cars here for work.
Travis was Very honest and straightforward about everything I recommend this place to anyone and everyone. Thank you!
I went in yesterday was really fast and efficient with getting me in and tires replaced within 2 hours and Kyle was very honest and friendly working with him was a great experience and I would recommend this place to my family and friends. He gave me an extra discount on top of what I was already receiving he went out of his way to tell me about the rebate deal with the credit card option now I will be receiving 100 dollar visa gift card for buying the elegible tires.
They went out of their way to get answers to my vehicle problem. Great job well done 👍
I have been to a few Firestone’s in my life. My fiancé and I now only go to the Apple Valley location!!! The staff is great!! Oil changes and tire rotations are quickly done. We both got new tires last fall and are super happy with them. The general manager Kyle is a great guy with a great staff. Always friendly and taking care of us an our vehicles 😊
Our sons car ended up with a flat tire on 35E on his 8 hour drive home. Fortunately, this service center was close by and open. They provided superb service! They changed out the flat tire and checked another recently fixed tire and found the patch on that tire was not put on correctly. So a second tire was put on. Kudos on the great service! Highly recommend this place to anyone!
Brought my tire there for repair on a Sunday. The guy that looked at my tire advised me that I may need four new tires so that the treads match. He did not bother to notice that the CRV I was driving only had 4000 miles on it and there was no way that it needed 4 new tires to match tread. Thankfully they couldn’t take me that day (I would not have fallen for that anyway). I called my Honda dealer the next day and only had to have one tire replaced because the screw was close to the edge so it compromised the integrity of the tire. Would never recommend Firestone!
Every time i bring my car to firestone I bring it to Josh. he works in apple valley firestone. Hes a really detailed guy and a great guy to have have on their team. Also friendly and informative!
Brought my vehicle in a while ago to get new tires. Afterwards I started to drive away but couldnt get above 30 mph. Immediately turned around and brought it back. After waiting for them to do a diagnostic I was told that all of a sudden my transmission fluid was gone dry and that they put some in and advised me to get it looked at. Had the car for a while before hand, no problems and had it a couple years afterwards. I have found that to be very suspicious and havent been there since. Do not recommend.
This was my first visit to the apple Valley Firestone, I was more than satisfied with my service. I called in advance and the women who answered the phone was very knowledgeable, (not at all hurried like some places that make you feel like you’re bothering them) my service took as much time as I was quoted if not faster. The waiting area is clean and comfortable. I would definitely return here.
Brought my vehicle in for the $9.99 Car Care package. This service was supposed to include a tire rotation, and because Ive never been to this location before i put a marker mark on one of my tires. After the service i checked and the marked tire was still on the same spot on my vehicle. The tech also noted things like an engine tick on my paperwork, but didnt mention anything or offer repair services to get this corrected. Overall, i thought the price was too good to be true, im not sure they did anything other than put the vehicle up on the lift and bring it back down.
REALLY needed their help, trying to get home on a Sunday afternoon and we got a nail in our tire, we arrived at 3:30, the man working basically told us to get lost, they close at 4. We offered extra money to everyone working for their time, we just wanted to get home. Didn’t seem to care or want to help us even find another place that would patch the hole. We are from out of state and stranded. Very hurt they had no compassion for our situation
Im a repeat customer of this location, for good reason. They offer a guarantee on work and competitive pricing. When parts were late or unavailable (for reasons out of their control), theyve been great about accommodating my schedule.
Firestone has the best deals on oil changes. My oil change is by far the least expensive and fastest Ive had and a lot easier to schedule compared to other places I have been to.
Excellent service, Alex took great care of my car ensuring I had everything needed and things were up to date and ensured I had the right tires for me and my style of driving. Management and staff are awesome. 10/10 Would recommend.
I know they have a new manager. But if looking for tires. You pay extra for all the stuff you need with applying the tires to your car. You can leave it. Wait s good while. Or walk around the blocks. Lunch or shopping
Awesome customer serviceGot done really quickWould recommend to anyone
We bought a vehicle from a person that had recently had the tires replaced through Firestone. We had an issue with part of the install. I called them up and explained what was going on and the best response is dont worry well take care of it! It says alot about a company when no matter who paid for the tires they stand behind their work! Super impressed and will definitely go to them for future work.
I’ve been bringing my vehicles in for maintenance at Firestone Complete Auto Care in Apple Valley for several years. Toyota, Lexus and now Audi. In the past it’s been mainly for brakes, oil changes, tires, and batteries. I’ve always received and witnessed the best customer service there, whether it’s in person or on the phone. Kyle, Matt, everyone there is always so friendly and helpful. I feel like they go the extra mile, above and beyond for their customers. In May 2019 I purchased a 2013 Audi A5 Quattro 2.0T with 150k miles at the time. High miles don’t bother me being a Toyota/Lexus owner for two decades. In September I brought my car in to Audi Maplewood for an oil change only because at that time I spoke with someone at Firestone, I was quoted $90 but was advised it would be less if I went to the dealership just because Firestone would have to special order my oil. So I went to the dealership and was charged $73. Maplewood Audi tech also advised me to replace front and rear brakes because they were at a 2 mm. Since I didn’t have the $1300 to spend on brakes nor would I have got them done there anyway, I decided to wait. So in February I bring my car to Firestone for a brake inspection and was given the truth. They didn’t need to be replaced at the moment. Front brakes were 7 mm and rear 4 mm. This is 5 months after Maplewood Audi (I will never go there again) tried to scam me. By the way, Firestone will do the job for at least $500 less but maybe if I ask nicely, they’ll just replace the pads if the rotors are okay.Alright, what I really want to tell you all is about this last service I had done in March 2020. My Audi at this point has about 164k miles and that’s when my turbocharger failed me. This car is no fun without it and I was upset with Audi because in the past with my beloved Toyota/Lexus brand, I’ve only had to deal with regular maintenance. This turbocharger was going to be expensive. I won’t go in to all the details, this review is long enough, but after all is said and done, the guys at Firestone came through for me yet again. They were so great, worked with me, restored my ride to her original glory. Mike, the lead tech spent hours working on my car and I just can’t say thank you enough. You restored my Audi so she can ride like the wind but you also restored my confidence on the road. It’s actually dangerous driving a vehicle like that when it’s in limp mode. You guys are the BEST!! Thank you a million times!!
Always very helpful and go the extra mile to solve any problems. They the customer first as much as possible!
Called and made an appointment for 1 headlight to be changed. Was ask which side. I said drivers was quoted a price of $14.99 before taxes without me asking a price. Get to my appointment and the guy insisted i said i needed my taillight changed. He didnt get my name right nor did he get my phone number correct. So i know he wasnt listening but insisted i now pay $87 when i was not quoted that price. Will not be back if your reps cant even put things into the computer correct. You will not be touching my car. Think twice before you go here. At another location right a few blocks away and only was charged $40. This place will rip you off
This place is trash. Had some negative experiences in the past but decided after calling the day before to be the first one there. My wife uses a personal vehicle for her work and so there isnt many days she can get a oil change tire rotation and a vehicle inspection easily. Like I said I called to see and was told that I would be a walk in for Sunday I was the first one there since 6:30 so I was the only customer there. There was 2 cars parked either that needed service or was already done. I walk in 10 till 8 and was literally told rudely no, that they cant see me without an appointment. I get that but than was told the day before to come in early and there wasnt even anyone there or even an hour after when I decided on Walmart. That lady should not work there and this has cemented my opinion about this place. This place has tried to sell me services I didnt need to make a buck. If you want to get your car serviced try somewhere that isnt affiliated with this company like honest 1 or something.i literally froze my behind so I was the first customer there. I waited over a hour and a half for them
Always great customer service! Friendly and communicate well with the customer.
I had to write a review for this location. I bought my Jeep grand Cherokee for brake problems. Not only did they do the job right but worked with me on adjusting my bill. I basically had a set amount of cash available for this repair. Well it cost more than I had available. Kyle and Anna treated me with dignity and respect and reduced my bill by using coupons and discounts. My bill became affordable and I have my truck back. I will bring my vehicle back here for all future repairs and maintenance
Fast and efficient service, great employees
Terrible customer service. Caution, they have and I assume will continue to take advantage of those who are not knowledgeable about cars. My mother was unfortunate enough to encounter this repair center and after reaching out to management received rude treatment. Highly recommend you go some place that has employees with integrity.
Terrible experience! They assured us they could handle replacing the struts on our Volvo. What was to be a 4.4 shop-hour job took two full days. Communication was lousy from them and when we initiated the contact we were given various excuses, including the information that they had broken one of the parts causing a further delay while they waited for a replacement. (They even had the nerve to assure us WE wouldnt be responsible for paying for it! THEY broke it!)In less than a week the car was making increasingly horrible noise. We wasted another half day without transportation because (supposedly) things needed tightening up. That repair lasted less than a day.We then took the car to Kline Volvo, and were told that Firestone had installed the cap plate upside down and, even worse, had substituted a non-Volvo part that was not even the correct size.We are extremely upset with the mess Firestone created, the amount of time and money we wasted on this transaction and, in our opinion, we consider it dishonest and possibly fraudulent that Firestone substituted a non-Volvo part without out knowledge or consent.
Incompetent mechanics that are more worried about their dirty dreaded hair nearly caused a serious situation. Firestone is responsible for the safety of human lives. Had an inspection done prior to car sale. They left ALL of the lug nuts loose and it was amazing the new owner was able to make it back to my house without losing tires and possibly death. And if Firestone feels like responding to this, keep in mind your mechanic verified the brakes were good, thus tires had been removed by Firestone employee. Vehicle immediately went to DMV for title transfer and new owner drove away. 2 days later advised me of horrible front end noise. One lug nut holding on and stripped out. Checked all others and were finger tight at best. If you value your life dont use Firestone in Apple Valley. Gunners garage in Apple Valley is a top notch auto repair facility and NOT just about money, they care about their customers and I highly recommend.
Good group of people here. They do the best they can to get you a good deal. Will come back.
The guys are very efficient and keep you up to date on anything that might be failing. Just good people and courteous
They replaced a radiator hose on my car but did not mention anything about the thermostat. 3 days later another hose blew. They replaced that but again did not mention anything about the thermostat. Anyone who knows anything about cars knows you have to replace the thermostat after the car overheats. After calling they said there was no thermostat installed or any offer to give me a lower price on doing the job correctly. It sure feels to me like they intentionally didn’t install this part to get me back in the shop for more charges. Just do yourself a favor and find an honest local mechanic.
Had a simple oil change done by Alex. Glad he was quick as I brought my two young children with. Liked that they had coloring books to keep them entertained. Will be back and asking for alex!
The only place I take my vehicles to is Firestone in Apple Valley. They know what they are doing plus are one of the most professional and caring places I know. John who works at the front desk is awesome along with Mike Peterson the mechanics. Ive been going there for years with both my vehicles and have never had a problem.
Great staff, friendly and helpful. I would Highly recommend.
Kyle and Anna over at firestone are always very helpful when i come in i have been going here for years now never once have i been disappointed in the work that is being done here. This place will always continue to have my business so thank you once again kyle and Anna.
I have been a loyal customer for many years. I always bring my car to Firestone Apple Valley when it has problems or needs maintenance. They are very honest and have great customer service. I just brought my car there because the check engine light was blinking at high RPMs. They did a diagnostics check, test drove the car, and were able to identify and solve the problem. I definitely recommend Firestone Apple Valley.
They guys at A.V. Firestone take great care of my car. I have had multiple services there and the work is always done in a timely matter and if there is ever an issue they keep me informed by the hour. I wont take my car anywhere else. Mick, Tim, John, and all the techs are wonderful. Highly recommended.
They were a life saver. Car wouldnt start on a Saturday morning and after calling 5 auto shops to see if they could squeeze me in and getting a no I called Firestone and they were so friendly and said absolutely once you get it started bring it in and we will get you fixed up. I got it jumped and showed up an hour later. I was in and out with 45 minutes and they have a new loyal customer. Thank you Firestone!
Manager is a stand-up guy. Id give em 5 stars if they hadnt ruined my tire installing a patch. They made good on it but I could have lived without the inconvenience.
Great customer service. Matt was very helpful and informative. He made sure I was saving as much mone as possible.
I have been coming to the Apple Valley Firestone store for over 40 years. I never had any bad experience, thats the reason I come back here. Other stores, they screw me once and never see me again.
Today my low tire pressure light came on. Checked the tire and it was making a nasty hissing sound. It was just after 4pm on a Sunday and Firestone was closing at 5. The tire wasnt flat yet so I chanced the tire running out of air and drove to Firestone. Made it there, and not only did they take my car in on short notice but they also fixed the tire free of charge! I will definitely be coming back for any future car maintenance!
Definitely ashamed in the fact that I was trying to place an order for tires but the guy I spoke with did not know what he was talking about in tire sizes. Straight up told me he did not know what he was looking at on the computer for tire sizes and could not help me. While I was there I Got an Alignment because my car pulled severely to the left and now not only does it still pull to the left but I have had 3 different warning lights ( Brake, Traction control, and ABS ) since I left the shop last week.
I will never take my cars to any other place ever... these guys are just awesome. High on integrity. They fixed my brakes a year ago and the warranty was for a year, those brakes started squeeking after 10 months during winters and i took it back without remembering that these great guys fixed it earlier. KYLE (shoutout to you man!!)... he took care of my truck and told me that it was still under warranty so he will not charge me. This is just one episode, Josh, Kyle, John ... all these guys have taken care of my cars for years... I usually want to go to mom-pop shops, but these guys make the experience very personable as if its a mom-pop shop.... I just love them.
I made a Appointment ahead of time and selected what tires I wanted ahead of time. I showed up early and was told it would be over a hour I said fine. It took about 3 1/2 hours for 4 tires. Only 3 of my tires were in stock so they had to order one. Instead of going to pick it up across the street, the front of house guy (Kevin) decided it was more important to complain about how behind he was and to go outside every 10 minutes to smoke. After my truck sat on the lift for over a hour waiting, smoking guy was about to go home and the guy in back yelled at him to go get my tire. Once that guy left, things got done pretty quick. I understand delays, but when I make a appointment, and select what tires I want a week in advance, I should get a little better of service. The employee who was working on my truck was awesome and very helpful. It leaves me on the fence if I will ever return to Firestone for future work
GOT ME IN EARLY GAVE ME A GOOD DISCOUNT THEY DID A FREE ALIGNMENT CHECK TO MY SUPRISE THIS WAS A LONG PROCESSBUT WORTH IT WAS MORE COMPLEX THAN I EXPECTED, AND CONFIRMED WHAT I THOUGHT WAS WRONG WITH MY FRONT END, NICE WORK. THEY WERE EXTREMELY HELPFUL AND HIGHLY RECOMMEND THEM AND I WILL USE THEM AGAIN.
Kyle Christinson gave us excellent customer service we are highly satisfied and would definitely recommend Firestone in Apple Valley to all our family and friends..
Great place, vey friendly and helpful. Would recommend and will go back.
I find the staff here very nice, great customer service experience and service.
The management team is ready to help you with what ever concern or help you need. they will try to find the best deal for there customers.
I went to Firestone in Apple Valley to get tires for my truck and Kyle Christinson took his time to explain what worked better for my truck..He gave me great customer service and im really happy with would highly recommend this shop to all my friends and family. Thank you
I woke up to a flat tire and no air in my spare. My road assistance through Gieco towed my pickup to Firestone in Apple Valley. They were so friendly and kept the cost down. I will be going there for everything from now on.
Awesome costumer service
Best customer service around, ask for Josh he will make you you are taken care of!
Great service prompt timing gets job done right the first time
These guys got us in at 2pm on a Sunday and were so helpful!!!
Excellent customer service
Josh at apple valley firestone really is a detailed mechanic, very friendly and know his stuff. Also very effiecient. Josh made a regular customer out of me. Thank you josh
Such wonderful customer service. They are so helpful and considerate!
I went to the Firestone in Apple Valley back during Memorial Day weekend. For those of you who can remember, Memorial Day was (and so far has continued to be) the hottest day of the year - over 100 degrees. I got an appointment just fine. I brought my vehicle in mainly because the AC was not working - just blowing hot air; and also for a routine MX check-up, oil change, and tire rotation. I thought for sure it was just low on freon and needed a recharge. They looked it over and told me I needed a new AC compressor, and told me it would be over $1200 to replace it. A new compressor alone costs somewhere between $300-500 and then 5 hours of labor to remove the old one and put the new one in. So I said to heck with that cause I didnt have that kinda money to spend. So I just got the rest of the work done, plus turns out I needed two new tires and alignment job, and they did great work on that.Its now the week after the 4th of July, and I am up on Long Lake on a family cabin trip. I brought my vehicle in to a local repair shop just to see what they come up with. Turns out, all it needed was more freon 😑 It was COMPLETELY empty of freon. And one important thing to know is that the compressor will not even turn on if there is nothing in there - which leads me to believe that the technician at Firestone didnt even try adding any. This should be part of every technicians routine!I drove to Madison, WI and back for a wedding and now up to Long Lake - both trips 3 1/2 hours one-way, plus just driving in/around town - ALL WITH NO AC because they told me it was the compressor.All in all, I would not recommend going here to get your AC fixed 😑 Anything relating to tires, go ahead - they did good work on that.God bless the friendly and honest technicians in Longville, MN. AC works great! 😄👍🏼
If you value a good customer service, go somewhere else. I have a bad customer service this shop.
The clean waiting area with activities for children, tv and internet for all made this wait fly by. Plus the sales staff were all very accomadating and knowledgable.
Get my oil changed on my Truck and my wifes Van& referred my daughter to get work done
I had a very bitter experience with this place. Their mechanics are not competent enough to diagnose a problem. People are also rude. They do not care about some ones life except the money they loot. I had my car inspected and they did not fix anything back properly. My Friend, who knows pretty well about cars told me that they did not fix the brakes properly because of which my stopping distance was really really bad. Dont go to this place. Not at all worthy! I hope firestone top person takes note of such things happening
The staff was great very helpful
Quick service, very helpful. Had everything I needed.
Prompt and friendly service. Clean facilities.
Fast work, good prices. Recommend.
Alex and Kyle took time care and with my truck. Recommend to anyone to take the cars here
Fast and reliable. They fixed flat on my rental car and took care of everything.
Service was poor. This place ended up destroying the engine of my car & blamed me for it in a very rude manner. I will not be having any further service done here & will no longer purchase Firestone products.
Treated me a whole lot better then the tires plus shop across the street
Was a fair priced place to do business
Have been going here for years. Always great service.
Very busy at this location, but you get fast service with a friendly smile.