Welcoming, professional, attentive -- all three employees I encountered today exemplified exactly what I have come to expext at AT&T, in person or on the phone. They listened, and clearly answered my questions. I needed a new SIM card, which was done quickly. Also, I needed information about one of the new products, and the answers I received helped me make an informed decision.

I got a new iPhone after using Android products for many years. When I first got the phone I left and thought I could figure it out on my own. I had a very hard time, so I went back to the store and asked for a tutorial on how to use my new iPhone. Riley and the team there were so helpful and patient. They taught me everything I needed to know and took the time to re-explain things to me again and again. I am older and have a hard time with new technology, but they never got frustrated or annoyed. They were completely helpful and kind. I wanted to post this review so they can be recognized for their great work! Thank you Riley and team!

Came in with mindset that I was going to not get great customer service; however, Assistant Store Manager(Angel Pleitez) was able to turn a frown upside down with me. I being a 3 year customer with AT&T haven’t had smooth interactions with average associates who helped me. Definitely would rate higher than the 5 star if I could! Angel demonstrated to me above and beyond attitude, disclosed proper information and answers all my questions with confidence. Coming from my own personal life working a highly customer driven job I saw myself in his shoes. I definitely see myself coming to him again and again for any future questions/ transactions! Thank you Angel for hard work I highly appreciate you!

The person who helped me was extremely pleasant and loved interacting with my baby throughout the interaction! Was very quick and efficient about what I needed and got me out as soon as possible (pleasantly and respectfully) when my baby got fussy! 🥰

Gordon and the crew at the Dimond Mall location are awesome! Our experience was top notch! We were helped quickly and they made the experience fast and fun. They were extremely knowledgeable and saved us a bunch of money compared to our last provider.

Andres was so helpful. The best experience I have had with a cell phone related task. He listened and then solved a complicated problem very quickly. Also he was professional and very pleasant to work with.

Rebekah C. is the best!Rebekah helped us update our phone plan. They walked us through multiple plan options and apply our company discounts. Rebekah was super friendly, professional, and accommodating. Overall, exceptional customer service! Thank you, Rebekah!

We went in to look at IPhones and was assisted by Andres. This guy is amazing!! He was very patient with all of our questions. He was able to get us set us with exactly what we wanted and he saved us money! If I ever have a question in the future, I’m going to Andres!! Give this man a raise!!

A sales rep was helping us within a min or two of being there and no it wasn’t completely dead in the store. She answered all of our questions and didn’t make us feel stupid for asking or for the content of our questions. Very friendly and easy to talk to. We got everything we came in for: new phones, chargers, and screen protectors.

They have the best service of all locations I have visited. They are always helpful. You can tell they like their work and this promotes excellent customer service

My daughter and I went to this location earlier today. We stood at the front entrance for a minute or so and not one employee greeted us or told us theyd be with us shortly. We entered the store and a long haired male employee walked right past me twice with zero acknowledgement. Another customer who had been across the store on his phone was who he decided to pay attention to. My daughter and I stood at a table for about 10 minutes when another gentleman came in and stood in the entrance for a couple of minutes. Same treatment we had. Zero greeting and zero acknowledgement. However, a few minutes after he arrived, another lady did and she seemed to receive the 5 star treatment. Blonde haired employee stopped her service with another customer to greet her and long haired employee who had by now finished with his last customer walked right to her and started helping her. I said to the blonde girl that the black gentleman and myself (Alaska Native) had been waiting first and she gave no response. No other employee did either. That they chose to help the white girl is blatant discrimination and AT&T should train their employees better.

Im happy I went to get a phone from there. The customer service there was great.

I had a tentative appointment with Nicole and when I arrived she was taking care of customers so Anna Lise stepped in and checked in with Nicole and resolved in a timely fashion. And while we were waiting she help me with some technology questions with my Fitbit then gave me water because I was quite thirsty everyone was very courteous, friendly and on the ball.Becky M.

Daniel was amazing very helpful I was in there less than 10 minutes I just love the way AT&T seems like a big family I was very pleased with the service I received when I was there

Best cell coverage. While on vacation in Michigan. My GCI cell had no service while on country back roads. My grandson had ATT so thankfully his Google maps worked so we didn’t get lost. I switch to ATT when I got home.

I want to thank the employees of AT&T at both Diamond and Tikahtnu. Shanone is a customer service employee at Tik. and due to the complexity of my account he physically came to the Dimond location where he worked with the staff and me there to figure out my issue. True customer service. Thanks, Shanone!!

Annalisa helped me today. She has helped me for many years. She is very friendly, VERY knowledgeable, very patient and SHE FIXED IT!! Kudos to her for a job well done.

Got off from work and head straight down to this location. Driving there thinking I hope someone will help me ASAP when I get there and not get left sitting outside like the last time for someone to call my name for an hour. Got there and this super energetic employee was able to help me right away. Cody tupper-Wilson literally one of the most genuinely happy human Ive ever met. He got everything done and set for me so quick i left there happy. Cody deserves some pay time off. He deserves it, its always a blessing to meet folks that are so kind to help you even after working long hours a day. Thanks again Cody you are appreciated including your other staff members.

Shanon in Dimond Center mall is freaking amazing! What a badass employee! She is super knowledgeable and professional. AT&T, if youre smart., youll do whatever you can to keep her! Excellent!

A ATT employee by the name of Earl, is always very helpful to me. I drive aways to have him help me with my phone. At the Diamond Center store

Highly recommend Matthew Johnson at the Dimond Mall store. Definitely knows his stuff and worked hard to get us into the right product with the right plan.

I was unaware the wrong phone line was insured. The cheaper iphone se was mistakenly insured and the new more expensive iphone 11 was not. The 11 broke we went to get it replaced with insurance and were told it was not insured. This is not what we wanted originally as the se is a cheap throw away for my son compared to the new 11 that was supposed to have the insurance. The at&t store basically said tuff luck after being a customer for nearly 2 decades.

Riley was easy going amazing to deal with! I definitely would do service with him again.

I had an open trouble ticket on an MMS issues with the online support folks for over 6 weeks with no response. Decided to stop by the store last week while I was at the mall. Ryan was the greeter & after I explained my issue he helped me instead of asking me to wait for another rep inside. He was FANTASTIC & fixed my problem in a couple minutes, he made my day! Thanks again

Earl was a great rep! Very informative and helpful made everything go smooth.

3 appointments, 4 visits, 3 different AT&T stores and 3 different reps and Sharon at this store knew all the correct questions to ask and folks to call to hook me up with FirstNet with my original number after being told there was no choice but to get a new number. Totally worth the 6 plus hours of my life!!! Cheers Sharon, you are truly the best and I appreciate your patience and willingness to get me hooked up! If I hook up an iPad you can guarantee I’ll come looking for ya!

Alvin Hernandez was brilliant. He made a great recommendation for my husband and I on our choice of new iPhones. We didn’t expect the above and beyond....making sure all transfers were complete on our phones, installing the protective covers, and making sure we got the very best deal!! Recommend him highly!!

Reilly was extremely helpful, and knowledgeable with helping us upgrade our phones and finding the right accessories. He also was very polite and funny as well, made the experience very enjoyable.

Rebekah was so friendly and helpful! Efficient without being aggressive. Will be back.

Nicole Abbas was amazing to work with! Best customer service I’ve experienced in years! Bought a new phone and she totally made our day by helping transfer contacts and set it up!

Absolutely an A+. Checked to see if I was eligible for any discounts. Made set up easy and enjoyable. Daniel was kind and very knowledgeable of all the information offered by AT&T. Helped install screen protector and just made the switch to AT&T easy and swift. Thank you and definitely recommend AT&T!!! 10 out of 10!!!⭐️⭐️⭐️⭐️⭐️

We went to the AT&T store in order to straighten out an insurance claim on a stolen phone. Latrell was a blessing. He went out of his way to spend an hour assisting us . That’s great customer service.

Great service! I called this location on Thursday because I dropped my phone! I chatted with a friendly employee who discussed options with me on what would be best for my next phone. I came on Friday and waited hardly at all and was greeted by the same employee who I had just spoken to the other day! So cool! I didnt have to explain anything, he remembered me and immediately grabbed my new phone and sent me out the door. Jamil was so kind and personable. Thank you Jamil for helping me get back to business so quickly. Everything was so smooth that I was hardly missed at my property I manage. -Marie Manning

Shayla was one of the best reps Ive ever dealt with. Shes better than wonder women.

Nicole and Aaron at the Dimond store provided exceptional personalized service! They asked essential questions to help identify my needs, were attentive, knowledgeable, efficient- and most of all patient. Both demonstrated care in making sure my needs were correctly identified and addressed. Thanks again Nicole and Aaron for an awesome experience!

Incredible experience, I can not begin to explain the level of pleasure this visit brought me.It was euphoric.

Andres assisted us and he was fantastic! He even showed us how we can save $10 each month. Thanks!

Chivalry and customer care is NOT dead! If you are looking to having a great experience when you have an issue to fix look no further than Earl. Not only did he help me figure out the best and most cost effective options for my disabled sister, he also showed showed compassion towards another vision impaired client that walked in accidentally. It only took a second to walk the other person to the front where she could get help and that was wonderful to see. It was a pleasure working with you Earl thank you and thanks AT&T for hiring right!

1 - finally.The midtown AT&T store rep was where I was correctly serviced. The Dimond mall AT&T Rep didnt seem to know how things work and asked for assistance, which asking for assistance is good.Thankfully the midtown AT&T understood my situation and was able to retrace Dimond mall action to resolve issue after 2 hours.I will be hesitant to return to Dimond mall store.

Went in today to get help with my account and Gordon help me! I had the best experiences I’ve had yet with his help, not only did he help me with all my questions he also helped me add a product to my account! Would 100% recommend asking for Gordon when going into this at&t!! Props to the dimond mall location...

Went in to upgrade my iPhone and Chris gave us immediate attention, helps us with every question, transferred all my info from old phone to new phone and we were on our way. I was impressed by how professional he was.

Nicole is very knowledgeable, Honest and took good care of all of my family. Highly recommended she has a awesome customer service!!!!

Cody was a great representative for us. Helped us with everything we needed and real easy to talk to.

Went to AT&T store today in the Diamond Mall in Anchorage Alaska to do an upgrade on our phone and our representative was Riely Humecky.He was great, knew what he was doing and and in no time we were on our way.

I worked with Alvin at the dimond center store in anchorageHe was so helpful and patientAwesome experience

Customer service was great (much better than Tikahtnu). Not sure why I have to special order the screen, very inconvenient and annoying. Bottom line, do NOT get the AT&T brand of screen protectors. Spend a few extra dollars for the ZAGG brand.

Desire helped me upgrade all my equipment and made the process very easy, affordable and a pleasant experience!! Happy camper!! 😊

Its alot better than trying to do it online or over the phone.

Cody was amazing!! Very helpful and knowledgeable. 20 stars.

Had to wait for at least 45 minutes in line since you cant enter the store due to the pandemic.... when it was my turn, the worker that help me after waiting for so long was actually very helpful which took 10-15 minutes total... the only thing is since the wifi was lagging, It couldve been quicker...

Riley knows his stuff !!! Happy fisherman able to stay connected.

Earl Fullwood was effectively multi-tasking AND being very pleasant in the process. You just dont see that kind of customer service much these days.

Great experience with sales person. Good service.

Cody is the best dude there hooked it up with the best bundles and deals even helped me get my hbo max set up the most helpful dude working for the company ive seen yet

Nicole was great excellent customer service helped us get what we needed done

Mr Alvin did a great job. He helped us saved a lot of money on our plan. Make sure to look for him.

Very impressed with this location as apposed to other locations in Anchorage! Nicole was extremely knowledgeable and timely in helping me trade in multiple devices and setting up 2 new Apple watches and air pods! Thanks again for such great customer service!

I worked with Jessie at the Diamond center location. He helped me out immediately and made the process painless. I would recommend seeing him out of everyone else because he’s funny and will give you his full attention!!

Got my new iPhone from Apple and the sim chip didn’t work. Went to Dimond mall AT&T and they got me in, fixed my phone and made it peasant and quick. Great job!

Its an ok store. The people were friendly but not as knowledgeable as I thought theyd be.

Greatest Service Ever - Thank You Annalisa !!!

My AT&T store rep today Matt, was nothing short of exceptional! His professionalism, knowledge, and good sense of humor was refreshing. He helped my family and I with several issues after moving across the world and needing new accounts, and ALL were met with pride and enthusiasm. Job well done Matt!

Quick and nice service.

We must have been taken care of by a new very inexperienced salesman. Terrible experience. Wanted to charge us a restocking fee for a phone we didnt even purchase yet. Took him 10 minutes to set up the sale & over an hour to cancel it.

The wait was NOT good but Riley MORE than made up for it!! He was very professional, super friendly, and had an amazing sense of humor! He was great to work with!

I went into AT&T in the diamond mall to see my agent Earl and he was able to switch me out of GCI nightmare into the AT&T tvBest move I made and all of 2021 if you need to Lee GCI come see Earl

There was a wait time of over an hour. When it was my turn, they were unable to assist me with my needs. They provided me the number to call where I would be able address my needs, however it was the wrong number.The staff was very friendly.

Good service Cody, we appreciate your help

Nicole and Aaron were incredible - I had an irregular issue that I wasnt even aware of and if it werent for their total understanding of how to resolve it quickly I would have been in an even bigger mess. We should all be thankful for patient experts and professionals like these that can simplify the process for the layman customer like myself. Thanks again guys. 👏

Sales associate, Alvin, did an exceptional job on my service today. Angie the manager was also very helpful. I appreciate their service!

I’ve signed in and have been waiting for over an hour. There have been a number of people called in to get help although they came to the store and signed in after me.

Horrible experience. We waited in line to buy 3 new phones. When it was our turn, we were told only one person could enter the store. (There were only 2 of us.) There were no signs stating this, so I just wasted 20 minutes of my life. Needless to say, I will never be back.

Customer service line is terrible. i waited 30 mins just to tell me that i need to go to body guard website for a replacement glass for my iphone 12. last month i waited an hour to get help with my iphone 12 because the guy in front forgot to put my name down on his ipad. two terrible experiences in a month. i should have just bought the protective glass on amazon 3 pack for 5 or 7 bucks and not to have to wait in line.

Always so helpful! Cody and Alvin are always there to take care of anything I need to change on my account

Cody was very helpful, paid bill and setup new landline for my ankle monitor. When they found out I was a felon gonna be on ankle monitor I wasnt treated like a lesser, and thats a big deal for me. Great service!

Kiosk works well; doesnt take change (coins)

I was told that I can get my screen protector changed in store free of cost for a lifetime due to the brand I bought. Maybe the guy who told my mom and I that was new. Walked in today and tried to explain what the previous worker told me but I guess it’s incorrect. Michael helped me and gave me a new screen for free and was very accommodating. Which I was very grateful for!

The Store was the only place where my problem could be solved. We spent over 14 Hours I’m to fix a messed up from February from an Apple store that you do business with charged us for a phone we never received. There are multiple cases opened up in our name. And with the cases multiple times we were told it was solved but it never was. we went into the store Earl had me sit down 45 minutes later it was done. Phone we were being charged for it no longer on my account. The payments they had already taken out of my account were reversed. Earl relieved a massive amount of stress that day.I spoke with his manager about what a great job he did this posting is so maybe someone contractor account and find out all the people who did a horrible job fixing our account and get a process improvement.Thank you for your time

Sam at the dimond mall store was extremely helpful and saved me 50$ per month I didnt even know I could save.

Latrell Who is the young man that helped me today. He was extremely courteous and professional and very, very helpful. I am beyond completely satisfied with my experience at the Dimond Center AT&T store today because of him. Thank you!!

Samuel was very helpful and patient...Im somewhat challenged and he made my visit enjoyable and painless...Ill be back.

Great experience every time, especially for the customer service.Even when they do not have exactly what I need they provide valuable leads to where I can go.Thanks for the great service and price!

Very helpful agents. The lines werent very long. But the glass could have a slot underneath to slide ID thru. All in all good experience.

Just popped in to update my account and voila, saving $39 a month off my plan. Lots of new phones available and for me a better plan that suited my needs. Thanks guys. I shall return.

Quick and efficient, super friendly staff. Highly recommend.

Cody was amazing! He charged me maximum price point!

The rep Janet that waited on me was unhelpful, didn’t explain or ask me any questions & did not inform me of the cost of the screen protector until I received the final bill. She had a bad attitude, no eye contact or smile during entire visit & she never Thank me for my business. I will not use this AT&T store again.

Jamil was great and outstanding and made sure that all my issues were resolved all while providing best customer service experience and always had a smile on if I ever wanted to do any business and needed help with my wireless or any AT&T related things we would definitely be back there to see him

Great customer service from Jesse and Aaron in the Dimond Mall store. Switched over from GCI. The new IPhone XS is very nice and only $5 per month for 30 months. Looking forward to better coverage and phone service while driving outside the urban areas.

Employees were rude! A lot of hassle just to go in and look around. Clearly no one was interested in making a sale. Wont go back.

Worst customer service experience I’ve ever had. From beginning to end. The only reason they got one star is it wouldn’t let me post it with a zero star rating. First sales guy we had decided that the store was his personal platform for telling me a story about a homeless guy stealing his bike and then hitting me up for donations for his cross country bike ride. After leaving the store, I couldn’t get into the online account so I came back for help, and was told that I had to call ATT customer service. On top of that, the new iPhone 11pro that we got as part of the new service plan didn’t work, and I was told that to get a replacement would cost a $55 restock fee and I needed to take it to the Apple store to have them figure it out. Meanwhile, the Apple store is closed down due to COVID. So I spent nearly 12 hours off my time trying to get a phone to work and access my online account, and apparently I’m still 48 hours from that happening. No accountability, no solutions, no more business. Happily going back to GCI with all of my future communications and internet needs.

Helpful, relatively quick service. Employees were friendly and informative.

Long wait not just for service but to be placed in the queue then they dont serve people in the order they arrived. Business as usual at this location. I walked to Best Buy and got what I wanted; when i walked past AT&T again nothing had changed !

Cody charged me maximum pricing! He was Great!!

Sean at the Dimond store was great! I was in and out with fast and efficient service. Thank you!!

Ashley, as well as the rest of the associates were fast, helpful and pleasant. Two thumbs way up.

They are doing a great job helping others in these very hard times of social distancing and wearing facemasks.

Great customer service, awesome discount

Staff very friendly and helpful.. Great place to inquire about latest phones or any special needs you may have regarding various wireless plans they carry..

Thanks Cody for the help, Great Customer Service!!!Thank for all the offers and assistant!!!Highly recommend to anyone!!!!