Very comfortable stay. At first i was scared after reading the reviews by guests regarding the construction. But the overall experience was really good. Really neat, clean and easy check in and check out. Hotel rooms were also big and nice. Very nice experience and no issues with the parking.
Pool is nice, everyone is very pleasant, bartender at pool bar was super and she made a great cocktail! Loses a star only because food is just OK and expensive but that is expected at any hotel and near Disneyland. Its close to Disneyland and very reasonably priced.
We love this hotel, the pool bar is amazing. Lots of fun games and awesome drinks! The lounge is small but nice. Employees are always nice and very helpful. Plenty of parking. There is some construction going on so the hotel is a little different than usual. Registration is sort of towards the side of the hotel. Cant wait to get back and see how it all looks remodeled. Close to the parks and close to plenty of places around to eat and grab a coffee. They usually have pretty good deals too.
Spent a great day at Disney and come back to the hotel to find that the tailgate on my truck has been stolen. Someone saw this happen and the hotel left a message on my room phone instead of calling the police. My truck can’t be parked any closer to the lobby. It’s directly in front of the main doors. This is totally unacceptable. Apparently there are no cameras right outside the lobby, convenient. Never staying here again.
Location is the only thing helping this hotel. The whole hotel is being renovated right now, so they know that things need to be improved. I hope they improve the air conditioning controls because we were uncomfortable the whole time (see photo for details). It felt like a swamp cooler and was so very uncomfortable, which is upsetting when you pay so much to have what you think will be a nice room.
Only rooms up to the 3rd floor were available because they’re under construction but that wasn’t mentioned on the site. Parking is $22 with very limited spaces. The carpet was very stained and sticky. The room had a musty smell and our air conditioner didn’t work. The bathroom had hair all over the bath tub & floor. By the pool, half finished drinks were all over & kids were knocking them into the pool on accident. They had a movie projector by the pool & a nice garden area though.
The Worst Experience. I parked in their lot used the restaurant..attended a conference and asked for a parking validation. Denied!Lame excuses .. Ive been Sheraton / Marriot client for decades. Clerk could have cared less. Huge construction zone. I dont write negative reviews however this experience all around deserves the commentary.
Positives about the property: location to Disneyland (walking distance) and the pool/spa area - though the bar services close at 6pm and there is no other food service onsite.
Positive: Great location, check in/out is very easy. Negative: We were assigned an assisted room without our knowledge. This is not what we booked or were expecting. Lots of construction going on right now because of remodeling, many areas closed, and little access to food.
Over all great, clean and very well maintained. Only reason for not giving the 5 stars was all that construction that woke us up at 7am. Other than that great stay.
Positive: Staff was excellent. Negative: Room was long overdue for refurbishing. Tub chipped and peeling. Shower drained very slowly. Beds old and uncomfortable.
Checked in from an exhausting day took a hot bath and BAM!! ITS A DAM NIGHT CLUB BUMPING MUSIC TILL 1030PM...WOW.NEVER WILL I RETURN...
It’s currently in renovation. Do yourself a favor and do not book here until it’s done. There were NO directions on how to get to the temporary registration desk. There are no signs when pulling up on where it is, which was super frustrating. It was very unclear on how parking was handled. I had to pay $8 because I couldn’t get out of the parking lot. I did start a refund on that, but we will see if I get that back.I didn’t get the king bed that I booked for, which is ehhh, but when taking a shower I could only get cold water.My suggestions to staff: have BIG signs at both entrances to direct new guests on where the registration desk is, have signs around the tiffany terrace is to where the registration desk is. Send out an email with a map of where the registration desk is and where to park. Say clearly to all guests that the yellow parking pass is how to get in and out of parking lot and how to use it.I’m sure the place will be great once it is done renovating. But for right now I wish I could a refund on the whole thing, because my stay was horrible.
Door didnt work. Handle broke off another door. Broken light fixture INSIDE of the pool. No hot water in the room. Light bulb went out. 🤦🏽
Our room was very firty stains on counters and all over the place qith a pandemic rooms should be sanitized and cleaned properly we checked in late that night so I had to put my Family at risk its not right we had to pay so much for a room and get that type of service the manager was supposed to reach out to me but Lyis never did would not recommend this hotel to anypne they just dont value customers how they used to .
Beautiful hotel, great pool with bar and music 🎶 close walking distance to Disneyland
Youre going to love your stay. Extremely quiet and well maintained Hotel. The price is so affordable, I was shocked. The rooms are huge and have breathtaking views from the 10th floor. Mortons steakhouse was just steps away from the hotel which makes a lovely option for dining. Pool is open and sparkling. Plenty of shops within walking distance and still close to downtown Disney. The Sheraton hotel still gives you great service, plenty of amenities and affordable lodging away from home for a quick overnight stay-cation or mini vacation. The Sheraton hotel provides you with a safe place to escape and enjoy yourself during this time of year. As a writer/ published author (Love Sick- pages of a poetic heart :by SC AYALA)this was definitely a great place to start being inspired and relax.
I have stayed here before but decided to try another Hotel. The other hotel is 2 blocks away if you walk around the building OR its straight across the parking lot if you walk across the parking lot. Long story short, apparently the property is closed. There are NO signs and there is nothing stopping people from walking anywhere EXCEPT a guy in a car that says the property is closed and made us walk the 2 blocks extra. Talk about not being professional. If the property is closed, have signs and dont allow vehicles onto your lot.
Positive: The staff was friendly and convenient to Disneyland. Negative: The hotel was under renovation which impacted the overall experience in a poor way.
Under renovation and got notification 2 days prior, but they say it was disclosed on their website…I wouldn’t have booked this hotel had it been clearly disclosed. Stay somewhere else!
Rooms were quite clean, decent bed comfort, great place to stay if you go to Disneyland. Don’t expect too much from the breakfast in the hotel though, there are drinks, cereals but no hot foods. Great view from the tables though. Before the Covid period, the tables were quite close to each other, (I’m not sure if they changed it or not during the virus). It is also in a small area, its quite hard to hear your own conversation. Overall, its pretty good.
HONESTLY THIS IS ONE OF MY FAVORITE HOTELS TO STAY AT BUT THE MAIN ISSUE I HAVE AND WILL ALWAYS HAVE IS THE FACT THAT YOU HAVE TO PAY TO GET IN AND OUT. WHAT I THINK IS THAT YOU SHOULD WORK SOMETHING OUT TO WHERE THERE IS SOMEONE WORKING 24 HOUR SHIFT AT THE ENTRANCE / EXIT ZONE, IF YOURE GOING TO KEEP CHARGING PEOPLE. FOR EXAMPLE MY MOTHER IS JUST A LITTLE OLD LADY WHO NEEDED TO REST FOR A FEW HOURS BEFORE HER NEXT FLIGHT, WHEN SHE LEFT SHE HAD TO PAY $24 JUST TO LEAVE. THAT IS ABSOLUTELY RIDICULOUS BUT MAYBE IT IS JUST ME WHO IS SO AGAINST THE EXITING FEE. OTHER THAN THAT SMALL ISSUE THAT CAN EASILY BE WORKED ON IT IS A GORGEOUS PLACE TO STAY FOR HOWEVER LONG IT IS YOURE LOOKING FOR. STAFF NEVER LET ME WAIT FOR ANYTHING, I WOULD CALL AND RIGHT AWAY GET WHAT I REQUESTED. THAT IS THE SERVICE I LOOK FORWARD TO WHENEVER CHECKING INTO A HOTEL.
Positive: Beautiful Room with nice view. Negative: Parking was a bit on the pricey side.
Noisy construction at 8am.. cant sleep good for whole stay
Hotel is under renovations and is filthy! We got over 150 bed bug bites and my 8 yr old son is covered from head to toe in bites. We will be following up with legal recourse! How dare you expose guests to these conditions!
Clean, SAFE, nice pool, decent service and its in a great location especially if youre on vacation with your family/kids. I wouldve given it 5 stars however I was only there for a few hours visiting a friend. I will say though, he definitely made it very clear how nice it is there and how SAFE he felt staying there. You need a key to get in the front doors so all guests are required to check in. Even if someone is successful getting inside the front door, a key is required just to use the elevator 😁
Room wasn’t cleaned for a new guest (gross) and the a/c is centrally controlled for you can’t adjust for your own comfort. Our room never got below 74 degrees. The property is clean and has all the makings of a nice stay but it just didn’t do the trick.
I think the rooms are great we have a beautiful view of the pool and at night the view is amazing you can see OC all bright. The staff has been excellent and quick to assist us. Only down side when it comes to staff was MONDAY MORNING extending our stay the lady that was working the front desk wasnt so pleasant to deal with. She took her time on the phone and made me go back to my room to get my keys when she couldve made new ones. Very rude attitude. Asked about the WI-FI since it wasnt working(still isnt) and was no help at all.Now just cuz of one bad seed it truly doesnt ruin the bunch.... Love itAlso the pool is so nice perfect tempature and the different dephs of the pool was really cool
We stayed in room 944 and the room was so hot. we called the front desk ti let them know our room was hot and they told us to put it on auto and it should cool down. well it didnt cool down and on our last night we slept on the hotel floor to cool down. will never go back here again!!!!
My family and I have been to many hotels pre COVID & during COVID, this hotel by far has been the absolute worst. From the moment we got there it was nothing but RUDE service, the room itself doesn’t have a coffee maker like it says it does, it was a very hot day and no where when I booked did it say I needed a reservation for the pool. So when we put our name on the list we were never called or even informed of anything . If I would of known it was through reservation I would of booked my time. Absolutely awful which was very surprising for such a nice hotel, but never again.
Great Hotel with close proximity to Disneyland. The club room has great breakfast and evening snacks with 2 happy hour drinks included. The pool is great for a break from the park with a hot tub to chill in. Large connect four and chess game at the pool adds fun for the kids. The rooms are small but all you need for a sleep between park days. The rooms facing the park give an amazing view of the fireworks if you make it home before they start. The staff is friendly and the breakfast buffet has a lot of variety.
This has been my familys go to place to stay for the past 15 years. Friendly staff, nice rooms, and a decent pool.
Positive: Location, price, parking fee reasonable Negative: $75 for early check-in or late check-out! Cannot control the temperature in the room only allows for fan control. Room was too cold!
Horrible hotel! Only came down for a night after my sweet cat passed away, and the entire hotel was horrible! Bathroom was broken, rude and awful people taking over the whole pool and smoking while playing their music as loud as they can! I’m so annoyed at everything! I just wanted a nice vacation to take my mind off of how sad I am and I can’t even have that! On top of that you have to pay extra for everything! Want to watch tv? Costs extra, want to go on the Internet? Costs extra! I will never ever stay here again!
Everything is wonderful about this hotel besides the parking! It took us 30 minutes to get out of the parking lot that you have to pay $22 for! Not worth it!
Phone lines were cut in room, refrigerator was not chilling our water. No room cleaning or fresh towels. Room was dusty. Ice machine broken on our floor. No ice buckets. Our trash was pilling up in room. The bed was comfy pool was ok.
It was one of the worst experience, and I can not understand why is considered a 4 star hotel. The property is outdated, the smell of old is everywhere. The air conditioner is controlled and you can not choose settings, the bed and pillows are old and mattress is full of stain. The towels are overused, carpet gives the impression of been dirty. Our door did not lock, and did not get cleaning service. The weirdest thing was to find 2 dry black bananas hanging inside the floor lamp. The most upsetting stay I ever had. I can understand that the pandemic disrupted every aspect of this industry, but in this case is more than that, it is lack of a good management for years.
The service here is fantastic. The staff are incredibly attentive to any need. The entire hotel just feels so incredibly clean! They are in the perfect spot between convention center and Disney as well as so many other attractions. Highly recommend!
This was my first time to Anaheim and my boyfriends second, and we decided to stay here for our stay of 5 nights because of the location to Disneyland (for myself) and the convention center for his tournament that he was attending and we loved every minute of staying at this resort! The location was perfect to certain stores if we needed something quick, the walk to Disneyland was easy and painless and felt comfortable even at night while walking with others. The staff was super friendly and the Disney help desk was amazing for my first time Disneyland questions. Our cleaning lady was amazing and always offered things just in case we needed more than we already had. The beds were super comfy and the balcony was a great touch to be able to wake up to a wonderful view of Disney and of the moments! We had a hard time leaving but we definitely be staying here again when we decide to return to Anaheim!
When we get to the hotel our room was nice. Very spacious and good view. As we were putting our clothes in the dresser we noticed old food that had been left there. So I told the front desk and they gave me a new room on the club level which i thought was better. As soon as I stepped out of the elevator, the whole floor smelled like weed and as we entered our room it was dramatically smaller than our previous one. You also have to pay for parking and breakfast that the surrounding hotels offer for free!!! I did not enjoy my stay here.
The hotel has a great location and is easy to get to. It located near lots of shops and restaurants. Not to far from Disneyland and is a shuttle stop. The rooms themselves are nice but a little dated. They only have an outdoor pool. The convention spaces are nice and the staff is very helpful and quick to assist.
Don’t stay here in the winter. The entire building has central air so the staff decides if you have the heat or AC in your room. All you can do is control the air flow. I just got back from Disneyland and wanted to take an afternoon nap but my room is 76° Fahrenheit. Definitely not napping temperature after being hot and sweaty from walking all day. The staff did apologize and I believe it to be sincere. But the only option is to open the balcony door and turn the air flow off from your thermostat. One problem with that is that it’s 60° outside(not cold enough to cool the room very fast). I’ve had my door open for 40 minutes and it has only gone down 1°. Bottom line, don’t stay here if you like control over room temperature and especially in the winter. If it weren’t for that, I would have given 5 stars.
We are regulars at the Sheraton Park Hotel. My family and I enjoy our stays at this hotel due to the proximity to the Disneyland Resort. The Club Lounge is great for a quick snack, or breakfast. The pool area is relaxing. The rooms are clean and the beds are comfortable. The only thing I have an issue with are the pillows, they are too soft for my taste. Other than that, I highly recommend this hotel. Enjoy your stay =)
Fantastic location if you are planning on going to Disneyland. Friendly staff. The club room was our favourite with breakfast and evening snacks which included 2 happy hour alcoholic drinks. Louis who works in the club offers the best customer service. Highly recommend The Sheraton Park.
Excellent accommodations! The bed was the most comfortable I have experienced in a hotel. The room was spacious and well appointed. Everything was clean.and in good working order. The hotel gift shop had everything you could possibly want or need. All the staff were very friendly, professional, and seemed to genuinely want to serve.
Alexis at the front desk was great; very helpful! Overall grounds very clean and fitness center very well put together. Room nice, just somewhat worn, but for the most part clean 99.0%. Room door handle struggled to return to level and had to be helped to fully latch. Apparent bathroom ceiling mold in need of treatment and cleaning. TV would not stay tuned, technician was a little grumpy and reset it and left saying it would work now, but it continued to struggle. I would not hesitate to stay again.
Time to clean and renovate rooms. Not like Category 5 I am use to. Something needs to be done about the homeless off property. This has always been a nice family resort in the past. Security and safety are becoming a concern. Staff is still professional, kind and polite.
This was our second time at the Sheraton. First time was for a conference and we loved it so much we decided to come back for a stay while visiting Disneyland. Irving assisted us at check in and made the process as smooth and convineant as possible. We were a bit early and had requested balcony, since it wasnt ready yet he put us in a room with two double queens and a balcony and complimented us for some drinks at the bar. He was also very sweet enough that when he found out we were there for a birthday celebration, he gave us the members deal which allowed us access to the club suite during happy hour for ordorves and also breakfast the next day. The stay was awesome, everything nice and clean as possible ans staff has always been super friendly, saying hello throughout the hallways and always ensuring everything is good. Definitely our new go to spot for when we stay in the area!
It was beautiful and clean location. Employees are very nice, only thing that made our stay not seem worth it was the central heating and cooling systems, which you can’t control if the heat is not on at night you get very cold, they offered space heaters but are not ideal with little Kids and toddlers. The hotel is in walking distance to Disneyland and has a little convenience shop in the lobby that is perfect for all your Disney and food needs.
Hotel was amazing! Nice and clean and the staff was awesome! Housekeeping went above and beyond taking care of us. I also recommend savor the restaurant that also serves as room service. It was great but there is way more selection in the restaurant.
My daughter and I came for her 29th birthday celebration at the Magic Kingdom. This Sheraton was selected because my daughter and her hubby have stayed here numerous times and love it. Now I can see why. You feel at home and well cared for. The cleanliness and attention to detail was evident. Lets talk about sleep. Pillows and bedding made for a deep and restful evening for sure. I will be back!
Great place to spend a night at
Positive: Location was excellent and the pool was very nice Negative: Staff was not pleasant. Would have expected during COVID that since they’re not getting much business they would have been going above and beyond but they didn’t. They still charged the daily parking. Entire hotel floor and l
This was by far the best hotel that I have stayed at when visiting Disneyland. The ART transportation is located directly at the hotel, this means no walking to and from the bus stop. This matters when youve had a long day walking with kids, especially at night. The balcony in the rooms make it so refreshing and makes you truly feel like you are at a resort. The pool and hotel grounds are very welcoming. Would definitely recommend staying here.
Hotel furniture dated in the 80s. TV barely works. Bath tub clogs. Towels not pure white. Beds lost its firmness. Pillows not supportive at all. Room temperature not controllable. Have to go outside in order to get the hotel elevator, horrible design.
We always request a fireworks view and we are never let down. The room is clean. We especially enjoy the pool area with a bar, food, and music. The fitness center is clean and everything is in good working order. The staff is always friendly. We had our do not disturb sign on the door for 48 hours so housekeeping called to check on us, I thought that was very nice. We hope to be back again.
I participated in the CHOC Walk and stayed here for the first time the night before because the walk starts at 6am. It was probably only a mile from the Toy Story parking lot at Disneyland and we probably could have walked there. The service was friendly and helpful. The bed was amazing which led to a restful great night’s sleep. My room had a view of the fireworks at Disneyland. I always appreciate a clean room and a shower head with great water pressure. Would definitely stay here again for the next CHOC Walk or Disneyland visit.
I was excited to stay at this hotel. But that changed the moment we got into our room. As I was getting ready to lay in the bed I pulled down the covers and found a sock under the sheets. There was makeup on top part of sheet, like dark foundation, which I do not wear. I called the front desk and requested a new room but they just sent up housekeeping. The shower had hairs and smelled like mildew. The mattress cover had holes, at first we thought it was a bug and got scared. It was not a fun experience. They only changed the sheets on one bed and we did not trust using the other bed so my son and I had to share a bed.Will not be staying here again!
I was here for a week for business training. I arrived around 10 AM Sunday morning and even though check in wasnt until 3 or 4 PM, because I did mobile check in, they had my room ready to go the moment I arrived. The gentleman at the front desk Sunday morning was wonderful. I wish I could remember his name but he was great. Staff at every place in the hotel were so friendly and accommodating. I know its their job to be nice but every one of them seemed genuinely friendly. Room itself was immaculate every day when I returned and the beds and pillows are great for a hotel. I would highly recommend this hotel and will definitely be coming back here whether its for business or a vacation.
Amazing hotel for a family vacation to disneyland! All the staff were super accommodating and kind, our room was exceptionally clean.They have a program called the max program for kids on the spectrum and we were very excited to take advantage- we were shocked at the amenities available for our high needs kids and our vacation was greatly improved because of the supports for our kids.They also have a fun scavenger hunt around the hotel and a little mini golf course which is fun for your little kids.They gave us a few extras as this was our honeymoon which was unexpected but greatly appreciated.They also accepted packages prior to arrival for a small fee and if you are traveling from our of country youll understand the excitement of not wasting precious vacation time shopping.Club level had decent snacks although we only managed to attend 1 time in the evening during our stay, my husband had nice coffee each morning from there.The only downside to this hotel is that there was no microwave. For us it didnt impact our stay but for some it might.Thanks for making our family moon so wonderful!
Guest services was wonderful. We had a deaf niece traveling with us. But when Steve (bar back) at the pool noticed. He started communicating with her in American Sign Language. Not many hotels have staff who know ASL. Room were clean and neat. Location perfect for all activities. Will definitely be back.
We did a quick Disney trip. When looking for a hotel, I was looking for a hotel that had indoor hallways, modern decor, and close enough to walk to the park at a reasonable price point. This hotel met all that criteria. This hotel is located on the same street as the entrance to Disney. It has a very modern feel. The landscape makes you feel like you are at a resort. This hotel has great safety features. I would definitely stay here again!
Very friendly and welcoming hotel! Beautiful hotel overall! Loved our top room king suite on the 14th floor overlooking California Adventure Park and the S. Harbor Rd strip! Every staff member that we interacted with made us feel like a valued guest and every need we had was met! I definitely would recommend the top club level floor rooms facing the theme park! You can’t beat the beautiful view and the complimentary club lounge was amazing with free food and drinks during happy hour and a beautiful and delicious morning breakfast bar! Beautiful heated pool too!
A nice location a short walk from the Anaheim Convention Center and Garden Walk entertainment / shopping areas. Excellent staff that is friendly and helpful. Outdoor pool area is very nice. Nice convenience store with grab n go selections for breakfast and coffee as well as late night snacks.
OVERPRICED..they charge for EVERYTHING! From the parking to the wifi..not like any other Sheraton Ive stayed at. Temp in room uncomfortable, linens dingy in color bed had a dip in the middle, just wasntcomfortable. Just all the way around unsatisfied. For it being such an expensive place they could do better at keeping the place up. Will NOT be staying there again. Which is sad cause I come from a distance to visit family in Anaheim.
The location of the hotel is perfect for Disneyland and the convention center. The hotel itself needs maintenance and upgrades. By the far, the worst part is wifi is not available for free. The hotel holds you hostage in an attempt to extract additional money from guest for internet service. Because of this, do not stay here if you have kids or business to conduct. The food was ok. The drinks were a little pricey. But the location is nice. I will not stay there again due to the internet situation.
My husband is a Titanium Elite member, but were initially treated like trash. We made a reservation that included a free valet parking. However, when we first arrived at the hotel, the valet guy, Alberto said, No! You absolutely do not have free valet parking. I didnt bother arguing with him and just proceeded to check-in. The checkin became worse when Esperanza at the front desk said a few sarcastic remarks and made us feel as if we didnt deserve to be there. Since my husband was not present, she told our daughter, Its because of your father that you got an upgrade. She seemed resentful we got the upgrade. Since we arrived early and our room was not ready, we opted to take what was available. She assured us that all the rooms were the same. She checked us into the worst room, however. Instead of a pool view, it was a view of the roof of the building next door, was at the edge of the hotel, smelled and was terribly hot. No matter what, the temperature kept rising past 80 degrees (F). When I asked her to transfer us to a different room or at least give us the previous room we were assigned to, she said, Did you already use the room? It now needs to be cleaned. I dont think your prior room would be available anymore. She just offered to have an engineer check and correct the AC. :( Esperanza NEEDS training on hospitality to say the least. :( Later at 4pm, I called and thankfully got Jennifer. She made everything right! She gave us the upgraded room we had originally and greeted us in a very HOSPITABLE & FRIENDLY manner. She was respectful and made us feel very special, welcomed & comfortable. I highly praise and recommend Jennifer. If not for her, I would have given a rating of 1 or poorer. Jennifer gets a 10 all the way!!! Thank you so much, Jennifer!
The location is perfect for Disneyland, beds and room perfect. Front desk people not that friendly. Special shout out to Jamie from Savor, very thoughtful and easy going. The parking cost is a bit pricey.
Great location and space. Great service and help from staff.I only wish their lounge had scrambled eggs like Hilton’s and Marriotts for breakfast. Else, the room service was great and quick!This is a great place and would recommend for business and families. Super close to Disneyland.Hopefully would don’t run into internet problems. My room was shot as I had NO internet connectivity the morning of my checkout
Absolutely amazing housekeeping staff! My daughter forgot her necklace on a towel and they found it! Second time we stayed at this location and love it. Perfect location, clean, and friendly staff!
This is an excellent hotel for either or both for business in Southern CA, and for family vacation at the Disneyland & the nearby adventures. Located next to the Anaheim Convention Center, and also across from the Disneyland Resort. All rooms and suites have patio. Doors can be open fully to bring the beautiful weather and atmosphere of the southern CA. If get room facing the Park (from the mid-to-high level floors), you can see the nightly Disney Fireworks at 9:30PM. Staff is very attentiveness, and well trained to provide excellent services to business travelers as well as family on vacations. This hotel is 1 of couple hotels that have ground level with tropical feel swimming pool area to relax before or after long days at the park or business meetings. Recommend for your next trips to this Anaheim, CA area.
I have never entered a Sheraton and not loved the service and the hospitality. Down the street from Disney Land in Anaheim CA, its absolutely beautiful. All of the staff are amazing! Will definitely put this on my top 25 list of places to stay!
I had a great experience here. The check-in/-out process was super quick and took less than five minutes. The hotel was within easy walking distance to the DLR and was a great price for being so close to the park. I would definitely stay here again.
I really wanted to like this hotel. The staff was friendly and helpful, the rooms were clean, but the heating and air conditioning are terrible. Apparently you cant adjust the air in the rooms, only the fan speed. I went during December when the nights are cold and the days are warm and they had the heater on in the hotel, so that means that all the rooms in the hotel have the heater on. I came back in the middle of the day to find my room at 84 degrees! it was intolerable! My family couldnt sleep at night due to the fact the room was hovering between 74-75 degrees. The only thing the staff said we could do is open a window. Well, thats great, but the city is so loud, we were dealing with sirens and city noise all night! This was truly the worst 3 nights Ive ever had in a hotel. Not to mention I couldnt even go back during the day due to how hot the room was.
The ENTIRE staff that we came in contact with was tremendously professional, friendly and helpful! From reservations (on-site and not central), the valet, check-in, housekeeping, banquets, concierge and Club Lounge, each individual far exceeded the norm at most brand hotels.However, the hotel amenities (including the room itself) need a massive overhaul. It is dated and worn which does to justify the nightly charge. THIS is the only issue I have here!
We stayed for 3 nights to visit Disneyland Parks. The room was very comfortable with great beds, fresh soft linens, refrigerator, bottled water and robes, which we had requested. The pool and gym were well furnished and clean.We ate at the restaurant (Park 55/Savor) and found the food very good and well priced. The take out cafe was well stocked and quick service with Starbucks coffee made to order. Check in/check out was quick and any requests we had were accommodated immediately, via the BonVoy app. Other reviews mentioned problems with chilly room temperature due to central heating/cooling. We mitigated the problem by turning off the fan, and opening the sliding door a crack over night - very comfortable, although the weather was very mild during our stay. Staff were unfailingly friendly and quick to help. The hotel feels a bit dated decor-wise, but really quite pleasant. Pool was clean and large - jacuzzi spa was very nice. Walked to the park every morning - maybe 1o minutes. We also bought Anaheim Regional Transit passes for the time we were there - so easy to hop on the bus at the end of a long day at the parks and get back to the hotel in 10 minutes. Will definitely stay again.
Don’t stay here! They have bed bugs and horrible customer service. The rooms are old and smell.
Worked great for our recent family Disney trip. 6 adults and 4 kids spread across 2 adjoining rooms plus a king suite with a family room with large sectional sofa perfect for both kids and storing strollers. Friendly staff, comfortable, clean and we love having balconies for sitting in the fresh air.
We had our first Disney experience at the Sheraton hotel in Feb. Between the beautiful rooms and incrediably comfortable common areas is was like a home away from home. We traveled with young children and there was lots to keep them busy when we were not at the park. The wifi was fast and easy to get but not 100% clear that there was a charge if not a member, but easy enough to sign up. The staff were so helpful getting specialty items for us and providing great room service. The pool was amazing and so clean. There was plenty of shaded areas as well as access to the sun. Even in February the weather was amazing. We loved the coffee shop/gift shop. So nice to get coffee and snacks, and it was open early and stayed open late. Best ever first Disney experience.
The good: Great location and nice property. Very convenient location for Convention Center and Disney travelers. Room clean. Pool is beautiful. The bad: Bathroom configuration crowded for 4 guests. Elevator very slow. Biggest complaint guest services and care, we interacted with a total of 5 staff members during our stay. Three were unfriendly and unhelpful. Example: Very difficult to pick up a Prime Pantry delivery. The shoes my husband traveled in went missing the second day.
The hotel beat my expectations for the price. Bed was fantastic, food was great and priced so you never felt like you overpaid, accommodations were fantastic and went above and beyond. Extremely friendly service from start to finish. Will be staying at countless more Marriott hotels because of this
Alexis at reception is possibly one of my favorite interactions I’ve had the pleasure of working with on my last two trips in the area. The rest of the front staff is excellent and the property is very nice with excellent proximity. The bell staff and valet service are also on point. While this is a little dated compared to the spring hill and residence inn nearby the people make up for the cosmetic shortcomings
From the moment we entered the hotel we were greeted with a smile and staff that made our stay wonderful! Irwin at the front desk was so efficient! Checked us in early and got us a great room with a view of the fireworks from our balcony! The pool is fantastic here, and tons of games to keep yourself or family entertained poolside. The Splash Pool Bar has delicious drinks and you can food poolside as well!
Very smooth check-in process and hassle free parking situation. After a long day at Disney or the convention center, the last thing you want to worry about is a rough check-in experience. You just want to get in and crash into bed!The staff were knowledgeable, considerate, and accommodating. The rooms were very clean and comfortable. I slept like a baby!WiFi wasn’t complimentary, which is always a bit discouraging, and the rooms appear to all be on a centralized climate control system. You don’t have much control over the temperature of your room, but I understand the need to conserve energy. It wasn’t uncomfortable but it was a little disappointing that I couldn’t bump the temperature down when I got a little warm.
Positive: The pool rules flexibility view Negative: No door separating the beds small fridge no microbe no vending machines
This hotel is very well-located with easy access to Disney and the Anaheim Convention Center. The rooms are a good size, but the decor is dated. The bathroom is split, with the sink in the open area and the shower and toilet in a separate room, which is convenient for families but the entire area is quite cramped. Be sure to ask for a room on the Disney side for a full view of the fireworks. Say no to a half balcony though if youre interested in sitting outside; the half-balcony is very narrow without room for chairs. The elevators are very slow and one was broken. Use the back ones for faster service.
Hands down my favorite place to stay in Anaheim! Not only are the rooms super clean and comfortable but, the hotel it self is gorgeous. Tons of amenities including a bar/restaurant, starbucks and gift shop inside the hotel and a really nice pool and jacuzzi. The staff here is next level! Irving at the Front Desk is wonderful! He has checked us in many times and is always friendly and welcoming. This hotel is also walking distance to the Disney parks and Anaheim Garden Walk. I highly recommend staying here!
It was my second time staying here for the weekend with my little family. The first time was fun we got to swim and hangout with other family members at the pool. But I was very upset during this stay due to my son, boyfriend and I getting bit up by mosquitos while trying to sleep and while we were asleep in our hotel room. My son woke up with mosquito bites all over his face and his ears even got swollen I have pics to prove it. Thats why Im rating it a 2 star. Other than that its a clean place to stay and the swimming area is nice too.
Highly recommend this property to anyone. Had a wonderful experience during my travel needs in Anaheim. Irving and Adam at the FD were extremely helpful and personal. The room service staff was as equally personable and prompt. The room and public areas were very clean and love the pool area. When needs arise for me in the future, I will definitely be a repeat.
Our stay was pleasant. Only had one issue about room temperature. The room is clean and has a microwave and refrigerator. Theres a gift shop and deli. The bar lounge is roomy and has good service and drinks. Location is good but bus service is up to you to find way to get pass or they do take $6.00 cash for one way to Disneyland. We come here often. The pool is really nice and there is a bar in warmer months. The service is really good if you tell them your needs. There is a CVS nearby and a 7/11. Parking is secured and there is self-park for a fee and/or valet. I like this Sheraton. A gem for the most part.
NO FREE WIFI!! That is outrageous!! I marked them down for this. Not so coincidentally, I had trouble receiving a cell signal (4G) on my devices. The hotel is decent. It has reached the age of needing upgrades to details and some base room amenities.
We enjoyed the location and the convenience of having the Morton Steak house there for our use as well as the Savon restaurant, however, we had asked for a quiet room because we were going to ed at 9:00 p.m. New Year Eve night to catch our bus at the hotel at 5:45 a.m. to take us to the Rose Parade. The front desk clerk assured us we had a quiet room but WE DID NOT !!! Fireworks for the Disneyland hotel was shot off right ner our hotel room and kept us up all night long! If we had known this we would have asked for a different room. He failed to inform us of this fact. Another thing that occurred was the shower faucet. It did not properly turn off and flooded our bathroom. Maintenance arrived quickly to fix it. The pool was heated and very nice to lay out by.
There was dust everywhere and the air filter was BLACK! We could not use the fan, heat or A/C because it smelled SO bad. Every time we were in our room we opened the sliding glass door so we could get some fresh air. Room needed a thorough cleaning. I talked to the hotel person at check out and he took about $85 off my bill. I would not recommend staying at this property!
We had a five night stay in September that was excellent! The staff here is superior, from check-in, to housekeeping, to Savor 1855. Our room request was honored, and was perfect. The beds are very comfortable, the room was clean and quiet. The hotel is a short walk to Disneyland. This is a very nice property.
Very nice place to stay. Rooms are very clean and staff are simply AWESOME. Though, the water pressure in the sink is extremely too high causing it to splash out of the sink on your cloths and make you wet when washing hands or using it for anything at all.Also, only two elevators for such a massive hotel, and only one elevator out of two works. You will be waiting for more than 10min for it to arrive to your floor and than another 10min or more making a stop on every single floor to get you to the lobby level in the mornings.I think having functioning elevators that actually work will take some frustration off guests in the morning when everyone has to head out to where they need to go.Great place to stay if it is for pleasure, not business trip, very close to Disneyland.
This hotel is so convenient to stay at if you are going to Disney. It is just a short walk. The staff is super friendly and wants your stay to be memorable! The rooms are big and have a nice patio, and most importantly were very clean! Also the pool and fitness center area were amazing (variety of equipment, poolside bar, hammocks, games, etc). I recommend this place!
Let me start off by saying if I can give 10 stars I would. My granddaughter Scarlett celebrated her birthday, and Mr. Iangee was top notch. He organized his staff to have a welcome celebration for her, that she still talks about today. I definitely recommend and will return.