Michael is the best! I am very picky about massages and I always need a deep tissue massage and he does an amazing job. I also have issues with one of my shoulders and he does additional stretching on it and he really goes the extra mile. Can’t go wrong with Massage Envy and Michael!

I love the Allen location and Rebecca is amazing! Very professional, friendly, and thorough! She is an extremely skilled massage therapist.

Daniel was amazing!! The best massage I’ve ever had. He asked if there were particular areas and when I told him my upper back hurt he worked on it specifically and really helped me. Absolutely great!!

5..is 10 am option?Always super happy with my time with Johanna shes wonderful! I come out feeling so relaxed I need a nap. But as a busy mom a little massage staycation is usually all I can squeeze in. I truly appreciate that she is fearless when it comes to pressing out those tough knots I get in my shoulders it hurts so good then relaxes so I can life again more comfortably💖

Sean or Shawn, Im not sure how his name is spelled is a For my first massage ever it was enlightening. So I signed up!

I was nearly 30 minutes late but Miriam did a fantastic job! She really worked on my knots and did such a great job making my neck and shoulders feel awesome! Can’t wait for my next appointment with her.

The staff, and Jedi my masseuse are very professional, they listen and Jedi is the best! Thanks all!

Always a great experience w/Shawn. I’m so glad he’s back at my location. I feel so relaxed after the session! It’s awesome self care. He is very in tune to what I need at the session is very professional and respectful!

I will not go to any other Massage Envy, only Allen location. Heather and Johanna are the best. They are very educated and care about their patients. They make sure they accomplish your goal during and before leaving you. Heather and Johanna will even give you exercises/stretches to do in between your massages to give you the full benefit from your massage.

Jedidiah did a great job adjusting pressure, focusing on stiff/tight areas and customizing care during the session. He is personable and a skilled massage therapist. Already have a return visit scheduled!

At first I called and spoke with a lady named Terryn, who was super knowledgeable, helpful and very patient with all of my questions. That got me in the door. I had a massage with a man named Mike, who did a really great job!! Keep in mind that I have had lots of massages. I liked it so well that I decided to talk to the front desk staff, Michelle and Anthony, about membership. They were super nice and very helpful. I decided to sign up for the 12 month membership. I recently moved to Allen and this is my first time at the Massage Envy here. It’s not very often that I find this kind of customer service and care these days. Very often I don’t spend the time to leave reviews but with such a great experience with everyone I came in contact with at this location I thought it worth my time. Kudos!

My massage therapist always listens to my problem areas and spends a good amount of time working on it. Scheduling online and text reminders are fantastic for busy schedule in families, makes it easy to plan ahead.

Garrick was an awesome therapist. Definitely will be going back to see him! He listened to my needs and did an excellent job.

Jeffrey is amazing. Ive had back and sciatic issues for dozens of years. Its been over a week now and I still feel amazing.

Jed is awesome! He really focused on my areas of concern. Good pressure and very polite.

Prusha made my first chemical peel amazing! She calmed the nerves I had, whilst keeping up a fun conversation! Not to mention Tobi and Fatima of the front desk being so welcoming! On the way to making this place my home away from home!

Jeffery was so amazing! Up to the point when I walked in for my appointment and left the atmosphere was incredible! The desk staff was really helpful as well when explaining the membership! I love being a member here!

Saundra is a compassionate healer. Her very touch conveys all that bodywork can be and is. She is intuitive, skilled, and wise. My session with her was deeply restorative.Prusha is a consummate and confident esthetician! Her facial was deeply relaxing and restorative. I nearly feel asleep! Thumbs up!

I’ve had a lot of experience with massages over the last twenty years… some good, some bad, and some exceptional on either end of the spectrum. The therapist who worked with me, Jedidiah, asked targeted questions and customized my session to address my sore muscles!

Ive been getting massages for the last three months on a regular basis at massage envy and I feel great everytime I leave. Daniel gives the right pressure and he will Target your tight areas if you mention them. Ask for Daniel!! Another thing I love about Massage envy is its open on weekends if the weekday doesnt fit your schedule!!

Jedidiah is so strong. I was surprised by how much power he has in him. The front desk employees named Tobi & Crystal were so helpful checking me out.

Daniel (please forgive me. I thought his name was Tre!) is professional and pleasant. He smoothed away my aches exactly where I needed. Thank you so very much.

The therapist was very polite and thorough with the consultation part of the session. This was my first session with this particular therapist. Unfortunately, I walked out with the same amount of lower back pain that I went in with. This is only the second time this has happened since I started attending. I’ve been a member since about 2014. My ratings, 5 stars = no pain, so relaxed I fell asleep. 4 stars = no pain, all areas of concern were released, 3 stars = no pain, some areas not fully released, 2 stars = still in pain, areas of treatment not released at all, 1 star = more pain after than before.

Ive started a new job where Im on my feet all day and I was in a great deal of pain. Mr. Garick at ME addressed all my pain points and had me feeling like I was walking on clouds. He is like musician because he identified all problem areas without me pointing the all out. Thank you ME for having great employees like Mr. Garick on staff!

Sandra is excellent- she addressed my needs and really knows what she was doing. Thank you for your service!

Johanna is absolutely amazing. I have knots in my upper back and she is able to take care of them. I am totally comfortable with her and Im able to relax.

Communication could be better, sometimes when Mike is out, I arrive for my appointment and am disappointed because he is out and no one contacted me. The front desk says they tried to call but I know its not true as there is no record of any calls to my phone. Also Massage Envy is programmed as a contact in my phone, and I get other calls from the front desk staff. Your recorded messages and text say I should provide 3 hrs notice for cancelations or I will be billed anyway. But you rarely give me any notice when you cancel my appointments. My time and gas are valuable too. I should not have to arrive for an appointment to be sent home disappointed because no one attempted to contact me. Also I drive from Plano and Dallas to make my appointments as Mike Moreno is the best and most professional massage therapist I have had through your chain of locations.

Johanna is great. Overall experience more than worth the cost. Very convenient and love the Covid precautions.

My chemical peel with Alex was AMAZING !!!! She walked it through step by step and asking me if I was okay and asked me how it was on a scale from 1-10. She did an awesome job! The front desk staff is also amazing and always so nice! I love coming here.

Shawn was fantastic and the only reason we are still with massage envy Allen. I highly recommend him as he is by far the best we have had there.

Saundra is amazing. Left feeling well taken care of. Highly recommend her

It’s my favorite place to be! I always leave feeling refreshed.

This was my first massage at this ME location. Shawn was professional and focused on my trouble areas. I will be back.

Prusha ROCKS!!! She does an excellent job with describing each chemical peel step and its benefits. She is extremely knowledgeable! Thanks Prusha!

Alex is awesome! I received my first peel with her and she was super thorough in explaining after care and checking in during the service.

I always have a great massage at this location, and Jedidiah was fantastic. I feel a lot better today. He paid attention to my issues and personalized the massage to me.

This review is specifically for Jedi! He was great at deep tissue massage. Super sore afterwards but feel so much better!

He addressed all my issues, used the perfect pressure that I needed and i feel so much better. I will definitely go back

I do not recommend this place, as I made the appointment and they asked me for the card details and then charged me for it as I couldn’t make it due to some important things that came in. I did not even get the reminder for the appointment. This is not fair! I don’t expect to be charged when I do not show up and then when I did show up they charged me again. This is truly a shady place and would not recommend it.

I have been a member since 2006 but since pandemic, no recognition of loyalty and upper management at this location and corporate leadership are seriously lacking. I have not had a returned call from the manager of this store or corporate for weeks. I am told there is now a new franchise owner.

I truly love going to Alen Tx massage envy...Marian is the bomb...shes very good at what she does...I highly recommend her....other employees such as Michelle and Crystal at front desk are very friendly....knowledgeable and have Great smiles to welcome you in....

They cant ever seem to get it together at this location!!! Booked a facial for my 13 year old daughter had a long conversation about expectations for a facial for a 13 year old girl......they booked a massage. Get there and was asked to reschedule with no apology for their mistake. Have never had a good experience with their customer service.

I was there on time but Daniel never showed up so I had to resched my appt to a wk later which really jacks my body up bc of my profession. It’s vital that I have massages every 2 wks. Side note: Daniel has never no called/no showed so I hope he’s ok. I’m only giving 2 stars bc he’s usually professional but nobody cld get a hold of him. Very strange.

Rebecca is amazing! She targets your needed area and does an amazing job of releasing any tension.

I had a massage with Shawn, it was fantastic. I would highly recommend him.

Alex did a great job customizing my facial and creating a relaxing experience.

Do not recommend this place! Had made an in person appointment with them and had to give my credit card to put on file. Had to canceled my appointment d/t emergency Did not get a massage from them but was charged for it. This is not okay!! I will be disputing this claim. Would not go back to this shady business

Great massage last night! Thanks Mike. The team at Massage Envy, Allen are the best.

My customized facial with Alex was amazing and she was super thorough! She walked me through a each step and made sure I was comfortable throughout the whole 60 minute session :) 10/10!

Y’all should be ashamed of y’all self. Worst experience ever, was racially profile by that front desk lady, a manger reach out and she wasn’t even apologetic nor seemed to care, lied about having the GM calling back, it’s been almost an month and still no one reached out. Beyond disgusted, you are basically saying it’s ok!!!!I will post here and file BBB complaint until you handle the situation properly….

Jeffrey is amazing. I’m so glad he is back at this location.

Garick did a great job and was so relaxing!

Jeffrey was fantastic. Not only was he was able to address the triggers in my back, he also ran through a series of leg stretches that got me back in alignment and ready to hit the jogging path again. I am renewed 🌟

Great therapists and estheticians! Excellent customer service!

Horrible service.... Cant figure out a schedule if you did it for them.... Called to reschedule an appointment that was apparently scheduled incorrectly to begin with and then upon arrival they scheduled it wrong again.... Wont be coming back and plan to have all services canceled with this provider. Such a shame and a waste of my time.

She knew what she was doing. I enjoyed the massage.

Garick is a great therapist.

Prusha was very professional and did a great facial. Highly recommend her.

Gerrick the massage therapist was great!! My massage was amazing!! The high pressure sales pitch afterwards not so much. It felt like saying no was not an option.

Went in for a 90 minute massage and upon arrival was checked in by two girls at the front desk who had a friend on speakerphone. They never hung up while they are getting my name and info. I was taken to the “tranquility” room just to hear them having a loud conversation with their friend on the phone that was extremely inappropriate. Either they underestimated how loud they were, how much you can hear from said tranquility room, or they assumed I was already taken back for my massage. I called (per protocol) at 5:45 for my 6:00 appointment and was told to come in “at like 5:50....or yeah, like 5....55.....” (???). I walked in at 5:52 since I wasn’t quite sure what numbers she decided on, and was picked up at 6:17. I was hopeful that I would at least get a good massage, but noticed we were going from one body part to the other extremely quickly. The therapist asked if it was ok that we go to 7:00 since we started late. I was like, well this was supposed to be a 90 min massage, so I’m a little confused. She was really sweet and offered to continue for a 90 min, but after powering through the first 30 min I am against even wasting the credit on 30 minutes longer for a mediocre massage. I’m literally in tears, 38 weeks pregnant, just wanted one final massage before I deliver, and was disappointed from the minute I walked in the door.I must add that I have had the ME membership for several years, have been to 5 locations, and the Allen location has been absolutely terrible the last few years. I’m done hiving it any more attempts.

Daniel gave a great and firm massage!

Reasonable prices and good service

**AVOID THIS LOCATION AND MASSAGE ENVY!!!!!*** I have contacted corporate about this location already. I cancelled my membership on 08/21/2020 and it went into effect 08/31/2020 as per their 10 day rule. On their cancellation form it says they will send it back to you after they sign their part -- that never happened. I have not been charged once since then but on 12/11/2020 I was charged $65 with no explanation and they even acknowledged that they had my cancellation form on file. Again, absolutely no explanation of why they took my money without my authorization. This has happened to me in the past with a different location of theirs off 75 & Lovers Lane in Dallas. I will never go to a Massage Envy again.

DO NOT USE THIS LOCATION!!! This location has taken money out of my account when they shouldn’t have MULTIPLE times. This last time, I changed my membership date because of the way our pay period falls. When I said it wasn’t going to be put back on for 3 days he said, oh no ma’am, it will be immediately! Well, 2 days later I call, and Joanna(sp) and Taryn(sp) the manager, acted like it wasn’t their problem. Joanna was even snappy with me. It’s my money! 65 dollars is a lot to some people. I don’t care if this makes me a Karen. People need to take responsibility for their actions.

Everyone in particular Johanna was AWESOME!

Massage Therapist Heather is the best.

Johanna was amazing!

Shawn is the best!

I just had the privilege of speaking with the owner of this location and not only was she informative and professional she was also a woman of character that truly cares for her customers. It was a privilege to speak with her she had great clarity and knowledge regarding my situation and despite having had a previously poor experience she encouraged me in the right direction and I am thankful and appreciative for that. I would encourage anyone and everyone interested in finding massage to visit this location.

Mike is the BEST!!

I want to say a great review. I have been twice now. I found it very professional. Mike has been my massage therapist both times and has been great. He wants to know my concern areas that need to be addressed and dose a great job on focusing on my pain areas. He puts your comfort level first. I walked out feeling relaxed and well takin care of. Thanks for all your hard work in making me feel relaxed and tension and pain free. Ill be back in a month.

Great!

Deceptive Practices & they wont take ownership for it.When we signed up we were told we could cancel at any time and when we canceled we would have 6 months to use the remaining balance of credits.We canceled two months later as we didnt live close and when I made my last booking at another location (who were great and could see the error), they confirmed the credit. However AFTER my massage, I was told they couldnt apply it as you had to use it within 60 days. But they could see an issue as I shouldnt have been able to cancel.They called the Allen store and they immediate confirmed and said oh its one of those ones and myself and the Director of the other location that the Manager (who no longer worked there) who sold us the packages had been engaging in shady and deceptive sales tactics and were let go. She though wouldnt release the credit or help and that she would have to call the owner. There was no gap in the call but with both myself and the Director from the other store her story began to change and couldnt keep it straight. Suddenly the manager worked there again (who she has acknowledged told us wrong information to get us to sign up) and remembers telling us it was 60 days and then she has somehow called her owner while talking to me to explain the situation and said they werent willing to help. Eventually she started to question my integrity and called me a liar and hung up on the Director of the other store (who was calm and was offering solutions).They acknowledged we were given false information as a sales tactic, couldnt kept their story straight and wouldnt make it right.DO NOT GO HERE!!

This was my first visit to the spa in Allen and it was great! I went in for a massage and facial with Lois, she was very considerate, the massage was amazing and she was very knowledgeable in regards to the skin care products she uses and was able to guide me and give me great advice on my skin care. I highly recommend!

My daughter and I had facials here. It was okay, the steam was a little suffocating for my personal taste however the massage was sublime!!! When you get that put you to sleep massage, that is always money well spent.

The only massage envy I can get into for a last minute emergency massage! Very clean, thorough and quality massages. Pretty consistent from therapist to therapist. Everyone should staff like you guys do.

I have had the worst experience with this location. Good luck speaking to the Manager. He or she always unavailable, does not return calls. I have been a member for 9 yrs. This year i have had the worst experience. Am no longer going to spend a cent on them. # time to move on.

I had a terrible experience, less than 10 minutes into my first (and only) massage I will ever have with Massage Envy, I stopped him asked that he step out and immediately got dressed. I expressed my concern to the manager that I felt the therapist was under the influence of something. A short time later she called me to inform me that Jeffery was having personal issues and not feeling well...although I want to believe that was the issue my gut tells me otherwise.I do not recommend!

I personally had a great experience, it was my first time going to this location and I had Joanna (I think thats how its spelled) as my massage therapist and she did more than great on the deep tissue massage. If I had the $ I would go once a week I definitely recommend her if you are looking for a deep massage.

Worst experience ever!! I booked an appointment and literally within two minutes called them back to let them know that I want to cancel the appointment, they still charge me 50% of the fee. The team member lied to me saying that other member told me about the cancellation policy, I confronted her saying that no one did tell me that. Then her response was ok whatever we are still going to charge 50%. The place is not helpful or a considerate at all. I would highly recommend to stay away from the place.

I just visited massage envy for a massage a had SARA! What a amazing massage therapist you can tell she has a lot of experience with a tone of passion for her craft. I feel so relaxed a my pain level has gone down so much! I highly recommend you see SARA for a massage you will not regret it!

First scheduled couples massage was so relaxing and amazing. Second scheduled appointment they only scheduled me and not my husband, so we left. Third scheduled massage by the same guy was horrendous. And I left in more pain then what I came with lol..Not going back too inconsistent

Xavier rocks.

Really cool staff working the front desk. Nice and professional. My facial was great and Miriam is an awesome massage therapist!

Great pedicure! Very nice space.

Extremely dissatisfied!! I finally found a therapist I like and every time I schedule an appointment I get a call saying she will not be in. This time I scheduled an appointment a week ahead of time and I got a call again saying she will not be available Friday. I called again today to see if she was actually available, which she was I scheduled an appointment again only to receive a call this afternoon saying that she was again unavailable. Finally, I decided to speak with a manager to see why she what the problem is. The manager said that Bailey was not comfortable working on me. I never did anything inappropriate, I only gave her constructive criticism being a more experienced Licensed Massage Therapist myself. I liked her technique and all I told her was to figure out how to connect everything together instead of jumping from one place to the next. I dont see the harm in that and would rather have her explain that to me herself, than having to go through her manager to figure it out. The front desk LIED saying she wasnt available instead of telling me exactly why my appointment was cancelled. So instead of taking an appointment, youd rather lose money. I would have rather the therapist let me know that she doesnt want constructive criticism and take the appointment. I would be more than happy to just lay on the table and be worked on, without saying anything, rather than not have an appointment. Im very picky about who I receive massages from and when I find someone with GREAT TALENT id like to keep seeing them. I guess people cant take constructive criticism and will have to take my money elsewhere.

HORRIBLE!Dont go here. My mother was visiting from out of state and transferred 2 massages to me, this transfer took place in person at the Allen store. I went ahead and booked a massage for later that day. When I came back for my massage, I was greeted by Shauna and had a massage by Sung. The massage was ok, but it was only 35 minutes long (an hour massage is supposed to be 50 minutes; love those math skills).I pointed this short massage out when I left and Shauna didnt seem very concerned.2 weeks later, I schedule my second massage. I actually spoke to Shauna and reminded her of the time I was shorted on my previous massage and asked that it be made up on this massage (is that asking too much?). Shauna said shed check with the manager and let me know when I showed up for my massage. The day before my massage I received a reminder phone call.Showed up for my massage. The wormy guy who said he was the manager said that they only allow 1 massage to be transferred every 6 months therefore they were not going to allow me to use my massage credit that day. I told him they had 5 (FIVE) opportunities to tell me of this policy. Needless to say, I did not receive a massage and I will not ever set foot in this place ever again.

Prompt, friendly service. Same day appts available on occasion. Clean with a toned down, relaxing atmosphere and typical spa-like ambiance.

Ive been a member for a few months now and I went through a few therapists before I found heather. She is amazing. Today I went in after being unable to move my head for two days. She was able to work it out and Im feeling much better now.

Have any pain see Bobby! It hurts so good! Front staff is very friendly and management is great!

It was pretty cool but they didnt talk much English but they talked their language to each other alot so I wasnt sure if they were talking about me or not. Wont be going back.

Darrell is an amazing therapist I suggest him and would recommend him. This location is very nice and he is the best. Go see him.

Update 1/14/19Continued shady practices. I was charged again for services not received. Miraculously they found my number and called to let me know I was charged. The assistant mgr also called me to let me know corporate policy and the manager responded via email (photos attached).AVOID THIS LOCATION AND ITS SHADY PRACTICES.Avoid the steal your money scheme here. Called last week (1/2/19)to cancel my monthly contract which need to be canceled 10 days before my auto draft (1/12/19). Spoke with Lexi (asst manager). She stated I needed to come in to do a form which I couldnt I was in Arizona. She agreed to email me the form which she did. I went to fedex office printed, completed, and emailed back the form same day. Mind you my name is Kevin not Richard (pic attached)as her email stated, but I digress. I asked for confirmation of receipt of my completed form which she did.Why Im not happy:To finish up my business with this location I had a gift card with a balance. So I made an appointment with Sarah (great therapist) through Lexi (Asst manager) for 1/5/19 @1130. Ive had 5-6 other appointments in the last 2 months. No misses or cancellations.Fast forward to today:Walked in Lexi (asst mgr) greets me and tries to look up my appointment. She says it was for yesterday not today and that they charged my CC on file a no show fee.Ok cool no problem. Can you please reverse the fee. Use my gift card and we all it even. Which she did.What really irritated me was that she asked if I got a call from them . NO. Then she said oh we dont have your number on file.Hmmmm...but you have a completed contract including:NameAddressEmailCredit cardAnd PHONE NUMBERSo you can charge my CC but cant call me?I call BULL POOPAvoid this place and spend you $$$$ elsewhere.As a former manager of a retail establishment and current business executive to another manager own the mistake and make it right. I will make sure everyone I know that want a massage avoids this and all Massage Envy locations.

Teryn made it right thank u

Because of my wifes health, weve been investing in massage therapy for a long time, all of our experiences have been great, but this is by far the WORST Massage Envy branch weve ever been to. In stark contrast to the many others weve been to, they were thoroughly unprofessional.The female massage therapist named Samantha that treated my wife for 90 minutes was unbelievably, disturbingly unprofessional. She tried to take her towel off her front and acted like it was an accident. Her body tone, movement, non verbal communication and overall methodology was inappropriate, uncomfortable and wildly unprofessional.We almost wish she would have done something more tangible as we would then have grounds to press charges, but as it stands we have no objective evidence to prove her nasty, wrong, and emotionally disturbing behavior. My wife cried afterward and is severely emotionally disturbed.... Dont go here as long as its under current management or Samantha is there... bad news....

The front desk staff is terrible. Avoid this place like the plague.

Awful customer service!Called them about putting my monthly membership charges on hold after accumulating eight prepaid massage credits, they told me to come in person on a certain date. When I showed up that date, they told me it was tool late to put account on hold and I would be charged another month of $65.00 fee. Per front desk clerk, it was only manager who could override that draft but they were off on that day and no one else could do it. Promised that the manager would call me the next day with follow up status, never heard from them.STAY AWAY FROM THIS PLACE AND DO NOT SIGN UP FOR MONTHLY MEMBERSHIPS. THEY ARE PRETTY HARD TO GET OUT OF!--FOLLOW UP - 6.22.2017--Owner response below states that someone from the clinic will be in touch - no one has ever tried to get a hold of me still, and its been five months since the incident. My impression is once they got my membership money and never had delivered any services for it, they could care less about anything else!

It is clean place. Massage was not impressive but people are kind.

Massage was okay but the front desk is so unorganized and unfriendly. Last time I went they said I have been already booked for 4th of next month and when I called to change the appointment I was told that there is no booking for me???? What if I showed up for a massage that day???And the front desk asked me to pay when it was a free massage, I had to tell her and then she checked something and said ya it is free...

First of all I consider myself a connoisseur of massages and joined Massage Envy when they first opened the Allen Site. I have maintained my membership all this time until now, because any massage is better than no massage. Plus, I always had pre-paids on Envy’s books when I was running low on funds. This is a ok place if you want to be gently caressed. However, this place can not deliver anything close to a therapeutic massage, or any type of massage capable of releasing serious everyday tension. Customer Service at the front desk is just So-So. Management is horrible. Envy’s business model, policies and fine print in thier contracts are all as ridiculous as their suggested tips. When you are finally able to get someone to answer the phone, you have to book your massage days, or weeks in advance. Miss the appointment and you loose your monthly credited massage, (which are actually pre-paids automatically deducted from your bank). With more and more legitimate competition on every corner, I highly recommend almost any other Massage Business in Allen, Plano, Frisco and McKinney. I try out each new Massage Business searching for relief that I can not describe, but know it when I feel it. 9 times out 10, I can immediately find a cheaper masseuse, without needing a appointment, who is more appreciative of my tip, is not conservative with their pressure, (not lazy), who is willing to apply twice the amount pressure, (work it), in the correct spots, (without me having to tell them), and knows how to appropriately utilize their hands, fingers, thumbs and THIER feet to leave anyone feeling like a wet noodle. Granted you might not find all fluff Envy provides, but you might be real surprised at what you have been missing on your local corner. If your 5 year old gives you a headache after a week and you want quiet, caressing, hour, alone, then this is your place, (and if you only have an hour to spare). Go else where in Allen for a serious 90 minute therapeutic massage after working in the yard, or doing anything else strenuous. Basically, any local foot massage site in Allen, or the massage chair at Mall in Plano or in Frisco, is guaranteed to be at least twice as good as Massage Envy can provide, without an appointment. No Evey here, just disappointment after disapointment. Ditto for the Massage Envy on Preston Road ran by the same owner.