They do not answer the phone. Their voice mail says they will answer the call before the end of the business day. That didnt happen I called again the next day something. Probably time to seek out another provider for my sons needs.

I was referred here by my therapist; I wish i hadn’t gone! I had an appointment back in January and was prescribed medication. I ran out over a week ago and spent that week just TRYING to get a hold of Sage Neuroscience. Called over 5 times; never got a response, Walgreens sent 2 faxes, never got a response. I finally had to go down there. The woman at reception was quite rude at first, but finally was able to refill my prescription. She told me it had to go through several people before my prescription would be sent to Walgreens, and didn’t know when it would be ready. I finally received word from Walgreens that it was ready, picked it up, and it’s the wrong prescription. I will never be returning to Sage Neuroscience, I had to leave them a message telling them that I wasn’t coming back, but who knows if they will ever even listen to the voicemail. I’ve never had such an unprofessional experience, especially concerning health & medication. laughable.

We were able to make the appointment after multiple attempts, and my husband was finally able to see somebody who was supposed to help him. After one appointment, I received a phone call saying that he can no longer be seen there because they no longer take our insurance. Which is false they do take it, I called back again and asked. So then I asked if I can go ahead and just pay out of pocket because he really needs to talk to somebody, and they said they dont accept that type of service I guess. Its so unfortunate reading the other reviews about how they dont answer phone calls, especially for people who need help. Most of the time it takes a lot for somebody to finally reach out and ask for help, and then to be turned away, or not even be treated like they are worth the help?? Do you even understand how damaging this is for people who are that vulnerable? Its taken months for me to be able to convince my husband to get help again. How dare you, how can you even do this, how can your business even do this to people who are so vulnerable and needing help? Its hard enough to find somebody who can take your insurance, or somebody thats willing to see you. But just to be turned down for no reason, that is so entirely unacceptable and you all should all be ashamed of yourself.

Definitely stay away from the DBT BHIOP program if you’re not willing to “drink the koolaid.” The lead facilitator will make sure you know it’s a cult, maybe even on your first day there. Once you’re there it’s pretty obvious they run it like a cult because if they don’t like you they’ll make you feel it. If you don’t fit it anywhere else, you won’t here either. I wouldn’t waste the time, heck, you probably won’t even be able to get ahold of anyone when you call.

Horrible provider, avoid at all cost!We have attempted to use this doctors office for my sons medication management with terrible results thus far.First, they rescheduled our appointment without ever talking to us. They left a message asking if they could reschedule, I called back within an hour, no one answered but I left a message saying I could NOT take the proposed new time. To my surprise, no one returned my call but instead I received an email stating the appointment changed. I had to reschedule an entire day due to this.Second, my son has his appointment and the provider agrees to continue his current medication yet never calls in the prescription. As our prescription nears its end, I call the pharmacy to discover there has been no prescription called in. So I call in to have it filled, during business hours no one answers, again, and I am left to leave a message, again. After 24hrs elapses, I have received no return call. My wife calls this time and leaves a message, again.Third, I call in, admittedly frustrated at this point, to see what is the problem, why is no one answering and not returning calls. The receptionist has a nasty attitude and is of zero help. She is unable or, more likely, unwilling to do anything or give me any explanation as to why the prescription has not been filled and why no one returns calls.This place is a joke, they will take your money and that is about it. I highly suggest any one looking for a mental healthcare provider keep looking.

Like many other reviews here, I was never able to schedule an appointment. No one answering calls and no one responding when I filled out the patient information on the website. We are currently working with another counselor so Id basically forgotten about this place until they had the audacity to send me a survey asking about the care Ive received from them. Obviously the new patient intake forms online are just a way to farm email addresses. Would happily give this place 0 stars if I could. They really need to get their act together.

Repetitive miscoding of the same Medicare claim. That department doesnt even have the courtesy to return phone calls and follow up.As of 9/2 still no known disposition of this STILL! Call of 8/31 not returned. Email not returned. This is MADDENING!! AS OF 9/14 STILL NO RESPONSE!!!!!

Excellent Customer Service.Their front desk staff are very pleasant and helpful. They have improved their accessibility by answering their phones. I called to speak with my provider’s assistant and I was expecting to be transferred to a voicemail. Before I got transferred, the receptionist ask if I need anything else which I have not heard from other businesses. I was transferred to a live person rather than a machine. Good job keep up the excellent work!

I have been seeing a provider at Sage for over 3 years and have had no problems. The staff is courteous and responsive and my provider is empathetic, warm, and knowledgeable. The treatment I receive meets my needs.

This place is a JOKE.I called them 4 times, left 2 messages because their answer machine ask you to leave a message and that they will return your call, they never return my calls. I also visit their website and fill out a form to contact me, They request to fill out the initial intake paperwork so I did. Waited 10 days and nobody call me, so, I decided to stop by their office, they have multiple receptionist for different services apparently so I go to the one closer to the door, the receptionist never greeted me instead rudely she looked at me like you are bothering me.Finally we were able to communicate and I was able to do all the required paperwork, insurance, Everything and make the appointment. When I went back to my appointment nobody knew where my folder was, THEY LOST MY FOLDER. Later I contacted them for a different service they offer, talked to the program coordinator and she told me that my insurance would pay for the treatment if I get a referral from my doctor so I did. My doctor sent the referral to the fax number she had provided, I called her back she said no I haven’t receive anything. My doctor sent the referral again and so on multiple times as I been calling him that they never got it. So, my doctor gets on the phone with another person stays on the phone fax the referral while on the phone and miraculously the fax when trough. Called again and she said that neither of my insurance “two of them” will pay for the treatment. She totally miss-leaded me.These people do not care one bit about patients

After years of failure with meds and therapy and not being able too work the past 2 yrs, I came to Sage for help and interest in their Ketamean program. I thought Sage was suppose to be a place to help people. I spent TWO WEEKS calling and trying to get a call back from Annabelle (who is apparently running the program), never received a single call back. Its pretty disturbing that a company whos business is to help people, completely ignore those people looking at what could be their very last hope for help. Its no wonder the reviews about this place have gotten so low over the past few years.Anyone who is in this same position (PTSD, Anxiety, Depression, etc)...This is not a recommendation just my experience, I went to Sage for being the big company. After my experience with being ignored, I started my first treatment at Tranquility Ketamean Aug 25th.Check out some of these other places that provide this service. Theres several places and from what I found, theres doctors that care and professional.

Called up to see if this place would be a good fit for me. the person answering the phone was a robotic, uncaring person who didnt listen to a word I said. yeah, no. if you want any care from a medical provider, this is not the place.

While the receptionists are wonderful at helping and answering the phone, it feels like I have to go through a labyrinth to get a message to my doctor. I’ve had two negative experiences with medications and needed to speak to him about my reactions/how to taper off the medications, but it takes days for one of his medical assistants to get back to me, and they don’t ever have an answer for me. They say he will get back to me, but he never has. I never get to contact my doctor directly, nor has he ever contacted me. I wish there was a more direct way to get in contact with the doctors because sometimes the issue is pressing and needs attention as soon as possible. The slow response time, along with no communication with my doctor, has really made me wish I went somewhere else. Yes, the physicians are good at their jobs, but the disorganization and lack of care for their patients needs to be fixed big time.Update: he finally called me back after almost 2 weeks!

I called many times over two weeks and left several voicemails. They never answered or got back to me. It is a shame because the combination of primary care + counseling sounds great. I am now looking for different PCP and counseling before moving to Albuquerque.

I have been seeing Dr. Stern for probably 6 years. I felt so connected with her in fact, that I moved with her from Pres to Sage. I firmly believe that without the help of Suboxone and my amazing doctor, I would not be here. I have had multiple overdoses, been in the hospital from sepsis and endocarditis due to my addiction, and generally had no hope left that I could recover. But doctor Stern saw something in me, and believed in me, despite my continued use in the beginning. She knew I was trying...she believed I could do it. Well, I did. Im 7 years clean and am now helping other people in their recoveries. I am genuinely heartbroken that Dr. Strern is retiring, but I am excited for her to go sit on a beach somewhere and enjoy the waves. 🌊 🌊 I have total faith that my next doctor will be great. Love you all at Sage, thank you from the bottom of my heart.

I would love to give it an honest review of the staff, doctors and mental health professionals but they dont answer their phone. There is no option for leaving a voicemail because that box is full. Sending an email and filling out all the required details, including referral from your current therapist? Done that. Still no response. Im just as far along in the process as I was before ever even trying. Im aware that COVID-19 has hit certain professions like a runaway train but there is no excuse for ignoring (or not even picking up a phone) for people who need help.

My daughter has seen McWilliams for a couple years. I would give more stars for her, but not for the total place. The front desk hardly ever answers. Why? I have to call multiple times a day or for 2-3 days before someone answers. They are usually nice when they do answer, but how can a medical office run this way? I can see I’m not the only one experiencing this. Am I missing something? Is there another way to make appointments or request medication refills... like a web platform?

Negative 5 Stars! Not only did they do nothing for me, but they never saw me and have the nerve to send me an email asking for a review? This is not a Doctors Office it is a Disaster!

Cannot get ahold of anyone at all no one will answer its unbelievably hard to just make a appointment iv been going her going on over 10 yrs getting real tired of this

Dr. Smith is absolutely amazing. He deserves 5 stars. But its very hard to make a follow up appt because most of the time, the receptionists never answer. They deserve 1 star

My family and I have been going to Dr. Grenemyer for over 15 years, but this new clinic is *beyond disappointing*. Dr. G is the best, but the staff doesn’t answer the phone or return voicemails and the medical assistants don’t call in prescriptions/blood work/schedule mri. My mom is crying in pain everyday from her knee injury, and they forgot to schedule the MRI. It’s been over 2 weeks and still no MRI.

I have to give them a 1 because the support staff is terrible. They don’t return phone calls or requests refill your prescriptions in time so you go without your medication for days despite having called for them early. I asked to switch pharmacies and they sent prescriptions a week late to old pharmacy. The support staff doesn’t return calls or answer messages.

You know after going here for 6 years now its been pretty positive except when refilling medication, its extremely dangerous to let someone run out of their meds especially psychiatric and nervous system, heart etc.Im sure youre all well aware of this fact but its ironic that you responded to the reviews here pretty fast.Its almost like, youre more worried about stars than patients.

Solomon is just simply the best. His motivation, dedication and passion for helping others has had a tremendous impact on my recovery journey. I recommend Sage for anyone struggling with their dependencies/ addictions. And I especially recommend Solomon Foulk. He should give a TED Talk!

Went here for over a year. My therapist quit. So I stopped going for a few months. Now I really need help and they tell me the wait list is over a year. Its a joke you dont even get to talk to a real person for meds. Its some doctor on a computer screen and it is very impersonal.

Happy with my care here. I cannot say why there are negative reviews. The staff are kind, and friendly. The providers are top notch and very experienced in their fields. Plus an in-house pharmacy is extremely convenient. Also, the view from the 3rd floor is beautiful.

Dr Karen has treated me awfully and unumanlike on more than one occasion ask me how and Ill give you the paragraph or two of the things said and done by her ! Look in to this Dr she is not treating patients with respect or dignity!

My experience with Sage was very positive...until the death of my mother less then three months ago. The Therapist I was seeing, (Ellen Peabody) was very good, but for reasons that were never made clear to me...I was suddenly told that a panel of other Therapists and Clinical directors, none of whom had ever done any therapy with me or really even knew me, had come up with this take it or leave it therapy plan. I would need to commit to about a half dozen things, most of which I was fine with...the last requirement however was a very expensive ($26000.00) in-patient program at a place in Santa Fe that was NOT well reviewed. I was at Sage for purely mental health issues as opposed to any substance abuse problems. I was told if I did not agree to the latter in patient program...Sage would drop me as a client. In other words our way or the highway. So basically having just lost my mom, whom I was extremely close to, meant nothing to this committee of people I didnt really even know. Sage seemed more interested in ordering me around then providing any meaningful therapy. VERY disappointing and HIGHLY unprofessional!

I’ve been trying for three weeks to fill up my prescription and get ahold my provider and the receptionist never answer. Is there another number I can use? Truly unprofessional and shows how much they care about the safety of their patients

I have been going to Sage for a couple of years now, for quite a few different treatments to help me with my severe depression and anxiety that Ive suffered from for well over ten years. It was really within the last six months that ketamine therapy with Dr. Birkmayer and talk therapy with Nazanin Bagheri that Ive been seeing significant progress. Ketamine got me to a place mentally where I was stable enough to be receptive to therapy. Naz in particular has been a fantastic therapist, and I can honestly say that while I am still undergoing monthly ketamine treatments and I am on an SSRI, she has been the biggest contributor to my mental health.On a side note, I personally have always had a positive experience with Sages reception. Theyre always kind and ready to help make and shift around my many appointments. While it is true that sometimes the phone is busy, I think its understandable considering how limited mental health services can be here in Albuquerque.

Good, successful provider for the Albuquerque area.

This place has the worst customer service I have ever encountered. I have read other reviews and the responses from Sage. One of the responses was something to the effect of please contact one of our administrators ... that would be nice however you cant get a hold of anyone here! They refuse to answer the phone and will not return voice-mail, no matter how many you leave. For being a mental health facility this is the most piss poor service I have ever seen! Over 10 phone calls made and 10 voice-mails left without a single call back, and when you call to speak with someone in charge what happens? You guessed it! The secretary sends you straight to voice-mail. DO NOT ATTEMPT TO GET CARE HERE FOR YOURSELF OR LOVED ONES BECAUSE YOU WILL NOT RECEIVE IT! Absolutely shameful abysmal business practice from business standpoint and from an ethical standpoint.

I have been going to Sage Neuroscience for a couple years now, and I have to say that they have always been extremely professional and have always maintained incredible customer service. The front desk people, and medical assistants have always been super kind, and each of the doctors obviously cares a great deal for their patients. I highly recommend this place for anyone who needs psychology, and professional council of any kind and really cannot thank you guys enough for helping me so greatly in my life.

No one answers the phone or submits the required paperwork correctly so you can get your medicine. You pay for the appointment, the doctor prescribes the medication, but it will never touch your tongue. You’ll never get it.You won’t even get your call returned unless you leave multiple, desperate pleas on their answering machine.It’s always something: either they never filled the order, or they ordered the wrong medication, or they order the correct one but sent it to some random pharmacy you’ve never been to so you don’t know about it.I’ve never had to work so hard just to get medicine.

Embarrassing customer service. Have been attempting to get care for a few months. They make and change appointments without telling you, tell you to wait for a video visit, then ask why you werent there in person.The director said I wasnt allowed for care because I missed too many appointments that were unknowingly changed, or I spoke with someone who barely represents them. I was cleared last week to come in for an intake after I had to go to their office, fill it out, and they said wait for a call. I have calendar updates, notes, everything. Your director is obviously terrible. When your staff transfers you 4 times a call, asks you the same things, ask what happened to the forms I personally handed in.No calls. A voicemail from Sage General Health, which I never requested. Now, I missed no appointments, and again, I am told no? You never gave me any appointment, and I even called the General Health Clinic first. This is sad.

I am a caretaker and treatment guardian for my adult child who has mental health issues. The court sent in the proper documents to prove I was the treatment guardian per Sage Neuroscience Center. I reached out several times to discuss With Matt greenwood and never received a response.I would not recommend this place to anyone seeking help. Very unprofessional and made me feel very unwelcome.

I went for IOP and loved the place. Very hardworking, knowledgeable, and caring staff. Office was always clean and safe. Admin workers were always clear and quick. I would happily recommend anyone who is serious about getting clean/sober to enroll.

I’ve been with Sage for about 9 months and I really like it. I’ve never had issues with the front desk. They are always nice even if I’m frustrated and they do their best. Doctors, therapists, and assistants are great and if it weren’t for them, I don’t know where I’d be. Everyone is quick to write a bad review and hardly anyone writes good reviews. No place is absolutely perfect, we’re humans but this place does their best and if you do your best you will get positive results! Lizelle Knapp

Dont go here for a PCP. Seeing one of the doctors here in person was great, although she was in and out of the room during the appointment dealing with other things as they came up. At the time I thought that was totally understandable and even a good sign that the people at this place work hard not to leave things unattended to. But I felt heard and like I was treated with mutual respect. I dont feel so good about it anymore. There was some problem with a medication I was prescribed where the prescription never reached the pharmacy, and then I had to leave town for work. Despite calling every day and asking for the prescription to be resent, or at least have a doctor or her assistant talk to me, nothing has been done. Its been a month. Work has me stuck out of town, so I cant go in person. Not that anybody asked me to. Since theyre completely ignoring me. Except for promises that someone will fix the problem or return my call the next day, which has yet to happen. No point in having good doctors if they cant keep up with patients or successfully send scripts... It seems like a bad idea to give people medications for depression with an expectation of continuing it and then abruptly take away half of it due to... Negligence? Poor communication? Low staffing? I dont know. Im pretty sad about it. I thought this place would be better than usual, turns out its worse but for different reasons. I went here because mental health and physical health intersect and I wanted to go somewhere that understands that without treating me like its a character flaw. At first it seemed my hopes came true, now it doesnt anymore.

Has wonderful teachers 👨‍🏫 and counselors. Thank you for everything, because of this program I am growing and healing in ways I could not imagine. There is a program for whatever you need help with, and trust that you will be supported along your path.

Tried for 3 days to get someone to call me back for an appointment. Nothing worst customer service ever. Dont waste youre time this place is straight garbage.

I called Sage Clinic two weeks to schedule as a new patient for psychiatric medications I believe I spoke with a intake coordinator Reina She asked me a few questions one of the questions that prevented me from getting Scheduled was my insurance (United health care) I let her know my story of why I was really in need of getting medications I let my emotions out through the phone to this girl and kept her on the phone for awhile crying.......She was very understanding and helpful with me I know I couldn’t get scheduled but reina told me She will make a few calls to other clinics and give me a call back. I got a call with information to another clinic that took my insurance i was seen today by a psychiatric Dr and got my medications I’m thankful this staff member of Sage was able to still help me without being a patient of Sage I called Sage Clinic today to speak with her to let her know how thankful I am I got told nobody by that name works there I wish I can remember her name Sage Clinic was very good help for me thank you

Shady - I have been trying to get a month supply of a medication they prescribed to me for months. what do i get? a 7 day supply, that means i have to fill the prescription 4 times in a month. That adds up to way to much for a prescription. I asked the Walgreens pharmacist if its normal to have a 7 day supply of this type of medication. They said no, its unusual, but they cannot comment specifically on the practices policy (I respect that answer, very PC). I asked the Sage nurse if i could have a 30 day supply, she said no gave me some grief. But, once she gave me a 14 day supply, very nice but short lived.So i did some research and come to find out what possible reasons a company would do this. Found out that this would be normal for a Pain medication or an Opioid. My medication its for anxiety. The only conclusion that makes any sense is Sage or its doctors profit from prescriptions. I feel like this is a shady practice if true.I do understand that Sage is a company that employees individuals, and individuals can act alone. But as a company, they have some responsibility to its clients to provide the best care possible within the norms of the medical field. I have never had a problem like this with any care provider.

I have been with Sage for 1 year, and it has been a lifesaver. I have struggled with mental health and addiction issues since my childhood and early teens. I have been in and out of hospitals and treatment centers for the large part of 25 years, and I have finally found a home. I have found success and sobriety at Sage. My team of doctors and therapists have been the best. I am currently in IOP with Bob and I really appreciate his no nonsense yet gentle direction of our group. I havent felt this hopeful in years. Cheers to Sage!!

Even though I was unable to complete the group sessions, & even though the Clinical Director said that I am not benefiting from the program, (not by my choice, but because of the unreliability of medical transport, & because of my health issues, it made it difficult for me to participate like I wanted to.) I still LOVE Sage Neuroscience center; theyre professional, they are very good at what they do, & theyre passionate about it. They are so empathetic, kind, friendly, respectful, considerate, helpful, etc. You can tell that they truly love what they do, & they do it well. Thank you Sage!!!

I’ve worked with Sage Nueroscience to link clients with therapy sessions, medication management as well as recovery services and have experienced nothing but superb staff and licensed clinical professionals that facilitate sessions in a professional yet comfortable setting. My last experience there recently has yet again excelled in addressing clients needs and maintaining ongoing support for the client. Highly recommend !

I cannot say enough good things about my provider and the staff at Sage. Everyone is extremely helpful and friendly, but Id especially like to call out Tina Carlson for being amazing. I have never had any medical professional treat me with as much empathy and respect as she has. She goes out of her way to accommodate patients, is very responsive to requests, and actually listens to me and takes my feedback into account with regard to my treatment. This woman is literally saving my life; I cant recommend her highly enough.The *only* reason Im giving 4 stars instead of 5 is because there can be very limited appointment slots at times, and it can be difficult to get in as a new patient. In all fairness, some of that isnt even Sages fault, but it is something to be aware of if youre considering them. For me, the quality of care was worth the wait.

My son needed help desperately in November 2016. This place was highly recommended by Presbyterian Hospital, so I called the next morning to see about an appointment for my son. I left a message on a machine with a female’s voice since no one answered. To this day (7.24.19), I have not heard back from them.

The Clinical Director, Lana R., helped to save my life! I was in a very bad place, but was trying to talk myself out of treatment. She helped to encourage and support me in continuing to get well. She is an extremely understanding and empathetic professional, and I am grateful for her help!

Every time I come into this clinic Marie helps me she is wonderful to deal with and the ONLY person I like to deal with!! Heather is amazing and has been my practitioner for many years I will see no one else!! Everyone else I have dealt with have been very young and have no idea what they are doing. I have spoken with Marina and she is very uninterested in the health and care of her patients I stay because of Heather and because Marie is the only one who knows me by my name and knows how to treat her patients!! Everyone in that clinic could learn a thing or 2 from Heather and Marie!! Take notes and start being more professional and hire people who know what they’re doing!!!

The doctors are wonderful. besides getting blown off for intake three times before i finally made my way in, the reason i’m giving a three star rating today is because i brought in a disability form OVER A MONTH AGO and after being told on THREE DIFFERENT OCCASIONS that i could pick it up ‘tomorrow’ (it’s a 1.5 bus ride for me to get there and 1.5 hours back, wasting four hours of my only day off for three different weeks for nothing) and i finally got it back in the mail (after being told they’d DEFINITELY call me back the next day to pick it up, which was last week and i never got that call i was promised) today. it was NOT filled out and came with a note saying to have my primary doctor fill it out and my primary doctor IS IN THE SAME OFFICE and they have that info in my file!!THIS IS UNACCEPTABLE.

The Doctor is great. The office management is incredibly disorganized and unprofessional. Let me count the reasons. First of all they cancelled my wifes appointment at the last minute after she had waited over a month for it. This left her high and dry regarding her medication (which no one would refill). They made a token effort to find her another provider but were ultimately unsuccessful. Next, I was prescribed a new medication and given an appointment a week later to follow up on it. My insurance wouldnt fill the prescription without a pre-authorization form which they (the insurance) immediately sent. I called and left a message the same day to explain the situation. They didnt respond to the form or to my message. Then on the morning of the appointment right when the office opened I called to tell them that the appointment would be useless. I couldnt take the medication because they never responded, so there would be nothing to discuss. I was told to come in anyway or I would get a cancellation fee. Im interested to know what they intended to bill my insurance for. Did they intend to lie and pretend to have done something. The whole thing seems highly unethical.Unfortunately I had to call over a dozen doctors in order to find this one who would take new patients. Maybe this is as good as it gets in Albuquerque or maybe theyre the only ones not full for a reason. Either way Im highly disappointed.

I’ve been a patient at Sage for almost 2 years. Not only do I have my Primary Care Dr. at Sage, I also have had incredible support at Sage in the IOP class. My IOP instructor, Bob Barnes was / is truly outstanding. It’s an intense course designed to provide tools for recovery, for people of all walks of life, all ages who suffer from addictions. I believe the course helped save my life. I looked forward to every single day of class and did not want to miss out on anything, not one class. Bob is amazing the way he guides each person individually yet within the group setting. He’s a solid, completely caring man. I’m so lucky I found Sage and Bob and all of the Doctors and other counselors there.

Horrible service. They alway put me through voicemail, forgot one of my prescriptions, no direct way I can talk to my prescriber.

I have been a patient at Sage Neuroscience since 2013. Before Sage, I was caught up in the system, bounced around from clinic to clinic, practitioner to practitioner, with a lot of inconsistencies in my treatment and mediation management in between. I finally found a great PCP whose care was short-lived as the doctor retired but before she did she advocate Sage and referred me to Sage during the summer of 2013. Though theyve made changes since then, theyve always strived to make changes for the betterment of their patients. Ive worked with Dr. Sutter as well as many other providers, Nurse practitioners, medical assistants, and now their primary care clinic. Dr. Sutter is a leading expert on medications such as Suboxone. He also uses cutting edge therapy such as transcranial magnetic stimulation in treatment of medication resistant depression. Though its changing, the stigma towards mental is staggering but Sage and its staff are on the frontlines in that battle. This my experience as a patient- Ive found that everyone at Sage has always treated me with the upmost courtesy and respect; doing whatever they can to help meet my needs despite their extremely large number of patients. Folks at the front desks are very kind. Sometimes I had shown up in their clinic during EXTREME panic attacks, without an appointment, yet they always did everything in their power to accommodate me. I urge people whom feel the need to write negative reviews; please, reach out to them. They are constantly trying to progress to make Sage run as smoothly as possible for both the staff& the patients. Ive always found the staff to be professional and kind. Positive criticisms help healthcare clinics to strive for the standards they claim or hope to assert and to me, Sage is always striving to provide the best care for their patients. Ive seen a lot of staff come & go through the years but Ive grown close to most everyone there while they were there. Ive now been working with Dr. Gary Borrell as my primary psychiatrist since 2016. Im in tears trying to find the words to praise this doctor. This doctor has given me my life back. Before him, I was nearly a total recluse. Im now back in school & planning a career in music therapy. Dr. Borrell gave me the tools & support system to help empower me; giving me the means to cope while helping me find my gratitude for and towards life in the moment & hope for the future. I never had such an amazing rapport w/a doctor as I do w/ Dr. Borrell. He saved my life. He listens very well w/his undivided attention. He is a pinnacle example of the kind of patient-person-centered care in which all doctors should strive for. I have the upmost gratitude and respect for him while he still keeps the doctor-patient relationship very professional. His medical assistant Kayla, who always goes out of her way to help me, is also wonderful. I hope to help people as the people at Sage have helped me. The intake process can be overwhelming and frustrating when youre suffering, believe me I understand that but try to hold on if you are a new patient because Sage offers outstanding outpatient care.

Sage, owned by Dr. Sutter, really helps in so many different aspects! Life saving skills. Thank you Sage Neuroscience!

My provider, Eva, is amazing. However the medical assistants who take messages dont always call back or refuse to deliver clearly scripted questions. This has left me high and dry. I left 3 messages a few weeks ago with zero response. Glad there are now other providers taking new patients.

So disappointing that a clinic with such a huge opportunity is wasting it. Cannot get anyone to EVER answer the phones and when they do they are extremely rude. The only good receptionist there is Brian and the rest dont care. Have left MULTIPLE messages with the primary care side to schedule with my PCP with time after time no returned call. Not like you can call and talk to anyone on the PCP side at all. You have to drive to the clinic to be able to speak to anyone. Same goes with scheduling with your providers. Call and call to constantly leave messages to get into therapy as well as psychiatry, left one on 5-20-19 the second call on 5-31-19 and the most recent 6-5-19 with STILL no returned call. So sad that there arent other integrated clinics in town. Ive exhausted my efforts with this place and have become MORE symptomatic while still not being able to see my therapist. Ive spoken with office managers, on multiple occasions whom do not care about anything the staff is doing. Ive come in to receptionists painting their nails/ saying Im not answering another one of these calls / to sitting at the desk ignoring you texting. This is the type of behavior that makes clinics like this fail. Not like this review is going to make a difference either. Yet another patient falling through the cracks due to the lack of care from Sage staff. Wonder how many patients itll take until someone actually listens. I am only still a patient because at least the providers care. Sucks the staff gives them the bad name and make it impossible to get in.

The people here truly care about the clients they serve. I referred many friends and always received positive feedback about their experience. Thank you!

Great Doctors, Great staff. Dont be swayed by the negative comments below. This is a professional business that has never given me any issues regarding medication or appointments. The comments regarding the staff being high are an absolute shame; Its easy to be upset when you do not get what you want...Whether its good for you or not..

I love my IOP class with Bob!Its truly helping me get my life back on track.I appreciate all the assistantance they offer. Which includes after care once Ive completed the IOP sessions.

As someone who works in the field, I have had positive experiences with Sage over the years. Lana Reihani, Sarah Skoterro and Bob Barnes have all provided professional, courteous and appropriate care to those we have referred. No one is perfect 100% of the time. However, if I have ever had an issue, they have been responsive and courteous in helping to find resolutions. If Sage has not been a good fit for certain people, they have always offered appropriate referrals.

The staff was amazing... Alex was very attentive and kind. She made me feel comfortable at a time in my life that I wasn’t.

I would not be where I am today without the support of the incredible, honest and kind hearted people at Sage. Coming into the Intensive Outpatient Program for alcohol addiction, I was scared and fragile. Everyone, from the receptionist, intake personnel, doctors and IOP therapist, all carefully listened and guided me through a difficult process. Bob, one of the primary clinicians/IOP therapist, has been so genuine in truly wanting the best for my well being. I cant thank them enough for the environment they have created and for the life they have given back to me. My sobriety is richer than ever because of them. They provide invaluable information and tools around substance use and ways to reach out for support. I would and have recommended many people to seek treatment here.

I called this place this past Summer (2018) in order to schedule a new patient consultation, and was told I would be put on a wait list. This is all well and fine, as I understand these sorts of facilities can sometimes face an overdraft of patients. The problem is that Sage never once reached out or contacted me again. This irresponsible lack of care for people trying to secure help for dire mental instability is, blatantly, pathetic. I cannot speak for existing patient treatment, although it seems the other reviews on here dont speak too highly either. Steer clear, folks.

Heather Drager, PA-C is in a rare category, a primary care physicians assistant who listens. I have been going to Heather for 13 years. She cares, she remembers, shes more knowledgeable than many MDS I have been working with here in Albuquerque. Sage Neuroscience also treats mental health issues, and now has an on-site pharmacy. Its a great organization and not the typical get em in get em doc in the box organization. They are patient oriented.

Wonderful doctors!

I dont know how well they work. Be aware that their current wait time for an appointment is 6-8 weeks. This is something you should be aware of before you even fill out the paperwork. If you are experiencing a mental health crisis and need treatment sooner than this, you might want to call elsewhere.The people on the phone are nice and apologetic.The fact is that access to psychiatric health care in New Mexico is sadly lacking.

Today I am 141 days sober. I will be graduating Sage IOP in a couple weeks. I am writing this review with the hope that someone out there that is searching for help will consider SAGE NEUROSCIENCE. It has been an incredible experience for me. Because of Sage I have had a lot of firsts that I haven’t had in years, my first sober Halloween, my first sober Thanksgiving, my first sober Christmas and my first sober New Year and I will continue on this path in my sobriety. I have learned to deal with life’s problems that I haven’t been able to in years. I have gained confidence in myself that I have never had. I have learned that I have genuine support at Sage. One of the other wonderful things about Sage is the after care they provide.Thank you to my counselor Michael, Dr. Stern and the incredible staff but most of all Bob Barnes, who understood the darkness that had consumed me and helped me get the tools I needed to climb out. From the bottom of my heart I thank you.-Rose Sanchez

Great providers, but you will have a VERY hard time seeing one since their front office staff is unable to remember to schedule you in their system when you call to set an appointment. They are notorious for that apparently. At first I thought they just had a computer problem, but after reading all the other reviews, it would appear they like to get high in the parking lot. I dont care what people do after work or on the weekend, but when you get high in the parking lot during lunch and then screw up patient appointments and act like it is our fault, thats not cool. No one likes to drive all the way to the doctor to be told we dont have an appointment when we clearly remember making the appointment. We dont get high, you do. We the patients remember our appointments, but apparently you all at Sage dont since you like to get high at work.

The providers I have seen have been amazing. My complaint is with the front desk. I have had an issue twice where I made an appointment with them, only for them not to schedule them. I called to double check on when I have an appointment this month because I did make one and they said they had nothing scheduled for me. This happened twice now! Also they are very inconsistent with calling with a reminder like most medical offices do. They need to get their act together.

Excellent personable staff and the smartest most professional providers. They have all around health care services i.e. I have been able to get my PCP and psychology appointments at their clinic as well as starting our daughter for psychological appointment. Love that they are getting a pharmacy soon! Also for treatment resistant depression they have a new non medicine Transcranial Magnetic Stimulation that is covered by some insurance, not all but, I believe it is well worth the procured expenses. This is a great place with the most up to date medical knowledge I have recommended to family and friends and will continue to do so.

Everyone was so very nice and helpful thank you so much much everyone.

I have seen mental health providers for more than 50 years. Dr Sutter is the best psychiatrist I have ever had treat me. He is brilliant, compassionate, understanding, ethical, honest and the consummate professional. I have been working with Dr Sutter and his staff at Sage for more than 9 years. His staff is efficient, courteous, thoughtful and helpful. You will not find a better mental health provider than Sage neuroscience center no matter where you look. I recommend Sage without reservation.

I understand people having policies and running a business, because I run one, too. However, there are times to make exceptions and these cold-hearted people did not. We had to reschedule my sons first appointment due to illness and we missed his reschedule because my son BROKE HIS COLLARBONE THAT SAME MORNING and these people basically didnt give a crap. They just ever so pleasantly told me how sorry they were and stated their cold, heartless policy to me and said that he would never be scheduled there again. So, HEY!! If you want to come to this prestigious, snooty clinic, youd BETTER NOT HAVE AN EMERGENCY ON THEIR TIME. Dont you dare break a bone or have a stroke or a heart attack because FOLKS HAVE POLICIES, you know!!!!

I was fortunate enough to be able to attend a 3 month IOP group at Sage with therapist Bob Barnes and he was awesome, it was extremely helpful and eye opening. If there is anyone struggling with an addiction I highly recommend this program and Bobs group.

I love Heather, Marie and Angela but dealing with administrative issues is a nightmare. I cant make an appointment over the phone because there is no extension provided so you can talk to a human. I have to go to their office. I have had problems refilling prescriptions because the fax machine has supposedly been out of order for over a month (10/2017). But a request for a PA supposedly was received (?), and then I was lied to by a staff member yesterday about the PA.Unless you have the patience of a saint, avoid this place at all costs. Whatever mental or emotional issues you have will only be exacerbated.

Place is horrible! Doctors are good but nurses are the WORST!!!! They cant seem to do the littlest things that are specifically stated and asked!

The place looks great, but after being told I am on a wait list only to find out, after waiting for 3 months, that they called, but never left a message and never tried back. If the staff is as rude as the new patient coordinator is to people who just want help then I say remember that you are working with people suffering from horrors you will never know. Try to exert a little kindness to all the people just looking for help!!!!!!!!!! I will go to somewhere that gives a #&@$!!!!!!!!!!!!!

One of the finest collections of providers I have ever had the pleasure of working with in the addictions field. Love it.

I have used Sages services for IOP, one on one therapy, and have now entered their after-care group based on my amazing experiences thus far. My wifes family has used their services for a while now as well. The IOP that I took was an experience that I will take with me for life. It was directed by Bob Barnes, who has been nothing short of incredible. He has a wealth of professional knowledge, along with a deep well of personal experience that he can draw from in order to help you through this tough period in your life. If you can come in every day with an open mind and listen attentively, then I am certain you will take skills out of his class that will help you and your family attain the peace of mind through a life of sobriety. The class will teach you about addiction(the different models), tools to help navigate the day to day work that is required out of overcoming addiction (support groups, meditation, scheduling, recognizing behaviors before they become problems), and that a life beyond drugs is very possible and much happier than you could imagine. I would like to also mention Michael, who ran the other IOP group. He was an amazing individual as well with decades of personal experience and a deep professional knowledge. His positive manner and attitude that you dont have to go back to your old life was nothing short of inspirational. He ran our IOP class a few times when Bob was unable to be there, and Im glad he did as I got to know him a little, and experience the energy he brings to his class. Ive used services at other places in Albuquerque, and I have to say that Bob and Michael are something very unique and special in the treatment community. I would also like to mention the very great people Stephanie, Marie, and Sarah. All have helped me or continue to help me to this day. Sarah was kind enough to take time out of her, assuredly, busy day and assist me with a difficult matter when I started at Sage. Her kindness, knowledge, and help were how I knew I was about to experience something great if I showed up and did the work I needed to. These people here are great, from the front desk to the very top. Do yourself a favor, if you are in need of help, if you want a change in your life, go here. That being said, you have to show up, you have a lot of work to do yourself. It can be a complete life changing experience if you put in the work with the tools they give you! I know I have had a complete change of self and I wont forget how much these people at Sage gave to me. If you are reading this far, just give them a call. And thank you to everyone at Sage, keep up the great work.

Sage has saved my life. After struggling with alcoholism for a number of years and going through multiple IOP I have finally found a place I can call home. I never thought I could get even 30 days of sobriety, but through the program at Sage I have done exactly that and am well on my way to much more. The counselors and therapists are excellent and very understanding of the beast that is addiction.Bob Barnes, the man who runs my IOP group, has brought me into the fold and given me the strength, experience and hope that Ive needed to conquer my disease. My therapist, Michael Pahos, has shown me things about myself that I could never have realized on my own.Please, give this program a chance. If you are ready to give up your addiction, Sage will help you find the path towards recovery.

I just got off the phone with the person on call. I explained to her that I was tapering off my antidepressant Lexapro as I feel I no longer need to take the medication. It has affected my personality, my family and my whole well-being. I explained this to her, being that I believe Im having withdrawal symptoms. She stated that she couldnt help me and that this line was for medication emergencies only. I advised her that the last time I called the on call they advised on what I should do. She also stated that I may want to get back on the medication. Well its urgent to me, Im light headed, dizzy, nauseous, feels like I have a fever, my right eye is twitching and like Im gonna pass out. I FEEL HORRIBLE!!! She was very rude and unprofessional as she stated that I was calling late which it was just after 11 pm. She didnt have any compassion for helping me, she just wanted to get off the phone. I then asked for her name and it was my NP Jana Weisborn. I told her that she shouldnt be the on call person if shes going to act that way and that I would be letting the office manager know about this. I then advised her that Ive been calling and leaving messages, but havent heard back yet. She stated that she hasnt received any messages/calls until now. Im very disgusted on how she treated me and dont care to meet with her. Im discontinuing my care at Sage Neuroscience. Remember Im the patient, have some empathy and compassion for helping people.

I absolutely love Sage.I have been treated for my depression and anxiety.They were able to get me more emotionally stable within a year compared to my struggling for 16+ years since I started.I unfortunately live in Phoenix now and cant find a center half as wonderful as here.I take advantage whenever I visit Albuquerque just to get a checkup and to get proper treatment.

Ive been with Sage for several years and had some trouble with communication between the physicians and their medical assistants.This was, however, until I began to work with Christina Coates. Christina does an excellent job at returning my phone calls and thoroughly explains what I can expect regarding timelines for processing my requests through my physician. Shes a definite assist to Sage.

In my experience one of the best. Caring, competent staff.

Please read! I would have put no stars if I had the choice...Sage hospital did one of the most horrible things to me!I was a patient for only 3-4 months! I was prescribed medication that made me loose memories for those months as well as blackouts. I fell about six times and sage would do nothing! I missed a couple appointments even while letting them know that I couldn’t function and had no idea what was going on! They will not help or see me because of the dates I missed even though it was no fault of my own.. this is what there medication did to me and they did nothing to help and now wash there hands of me! Please see picture! (Google maps) I missed my appointment because I was in the ER... this is because of the medication I was given and reported many times! I haven’t missed one appointment in 7 years! Good luck if you go there for more than a cold...

Dr Bryant has been my doctor for several years and she and her office staff have always been wonderful and helpful. I just called to get prescriptions renewed and as usual got great service. Thank you!

Ive been trying to find out about whether or not I can make an appointment for their DBT program for weeks. They keep promising to call and not calling. When I call all I get is run around. This has been a very dehumanizing experience. I would go somewhere else but theyre the only DBT provider I can go to. If you can please save yourself the trouble of dealing with these people.

They treat patients like cattle. They want you in and out as quickly as possible...which does not work well when dealing with a persons mental/physical well being.

This is one of the only integrative healthcare clinics in the state, which means that you get coordinated care by having your doctor, psychiatrist, and counsellor in the same building. This is an invaluable and very progressive service that I highly support. I have been in the DBT program since it started, and at first it was rough. There was no transparency or ownership of mistakes and inconsistencies by the facilitators and it wasnt clear until later that this was because the program protocols were not clearly set up at that time, which negatively impacted me and others. However, over time the program improved and counsellors and facilitators and interns were recruited and it functions in a better capacity. The front desk staff are friendly and sweet, the doctors are more compassionate and understanding than regular GPs because they work with mental health populations, and the diversity and depth of services offered here are unparalleled. I see Andres for individual session and he is the best therapist I have ever had, bar none, and thats after trying many different counsellors and services around Albuquerque. People here are incredibly knowledgeable, passionate, caring, and effective at what they do in spite of their flaws and mistakes. The DBT and IOP programs have really helped people to save their lives and get better in a long term way and I am so glad I ended up here in spite of the difficulties. Mindfulness based therapy has saved my life, and I support this place and what its trying to do. I also noticed they added a community counseling program for low income people to be seen with the interns under supervision like they do at UNM Manzanita, and the interns are incredible and insightful people. There is a long waiting list though because they see a LOT of clients, so scheduling can be a limitation.10/10 still recommend this place to anyone seeking counselling, including DBT.

I just have to say I had the best experience with any hospital/clinic. I called Sage and talked to the billing department. I spoke with a lady by the name of Andrea Louissena. I had some issues with my billing and with the front desk not taking my co payment. Ms. Louissena was extremely pleasant and patient with me. She was able to explain to me my issues and come up with a resolution. Thank you so much Ms. Louissena for all your help. Best experience ever!

Sage is without a doubt the BEST mental health clinic in the state of New Mexico!I have been receiving services there for over a year now, and I have made more progress than ever before. The services that this clinic provides are overall top quality and above the standards of any other clinic I have visited, and I have been to ten different mental health clinics/providers before, therefore my comparison is in no way passionate but factual.My providers at Sage are Lana, Dr. Sutter, Andres, and Lesley. The services I receive include individual therapy, medication, DBT classes, and processing therapy. I have benefited tremendously from the combination of these services, however the one that has made an INCREDIBLE DIFFERENCE in my life has been individual therapy with Lana.Lana R. is in not a typical therapist; she is passionate about her job! She is highly qualified, extremely smart, and thankfully, VERY patient. She is Sages finest!! :)I suffer from PTSD and have had a hard time and every time I have fail, Sage and specially Lana have been there to help me get up, dust off, and keep going; trying to decrease the suffering and continue to have a good quality of life despite my pain. I keep going back because Sage has become one of, if not the safest place in my environment. I feel safe, helped, understood, and more importantly listened to. The providers here are very patient and understanding, I recommend this clinic with no hesitation whatsoever and I wish other mental health places could follow their model.Thank you!!!

Quite the negative experience today, I was turned away for being exactly 10 minutes late. Keep in mind I have waited upwards of 40 Minutes when they have been running behind. I have never been late for a single appointment before, unfortunately there was a terrible accident on the freeway today. The staff were in a strange mood when I arrived to say the least. I even sat down with the director of operations who in her best condescending tone tried to explain why 10 minutes was completely unacceptable. It seems fairly ridiculous considering they are always running behind.

Great front staff, but first Dr I had scheduled my 3rd visit, when I received a call 1 week in advance that he retired and I had to start all new. It was frustrating that I even wasted time with him, and couldnt get in for 3 1/2 weeks.I do like my Dr I Skype with now.

This place is so messed up I was enrolled in detox and iop they were tapering me down from benzos because I will have a seizure if I quit cold turkey every thing went smooth for the first few weeks then I I missed iop for my mid terms for two days and I had an excuse so I wasnt breaking any rules they wouldnt give me my medication because of this as the clinical director Sarah skoterro said I wasnt allowed to since I had missed so I called and called never got answers so left voice mail never got return calls Sarah thinks she is awesome at was she does and puts down other recovery centers like turning point which is an awesome place to get sober they have every thing U need to succeed go there if u can but I went and told them to discharge me that was just one of many issues I had there as far as iop it was great but turning point has alot better iops and serve u food on ur breaks I will be reporting sage to the better business bureau and people I know on the medical board also my insurance was charged for services that I never got dont wast ur time here go to Turning point or other recovery centers sorry for the run on sentences have a good day and good luck with recovery.

This is nothing more than a money making business...this is not a safe place for recovery, and the clients are not the top priority of the staff & leadership at the clinic.Addiction is not a absolute BLACK & WHITE problem, Sage! It is a complex & variable issue, and there are no one size fits all solutuons to fix it!!Oh...and if anyone goes to there for psychiactric assistance/services...GOOD LUCK with actually getting it from Sage!They are unjustifiably understaffed, and the Medical professionals they do have are woefully under-educated & short on empathy.Please, shop around before Your settle on their services...You will be doing Your recovery a great favor!

I have been dealing with mental health providers since my child was diagnosed bi-polar 10 years ago. Seven of those years we have also been battling heavy drug addiction and psychotic breakdowns. I have gotten very familiar with the mental health care system in New Mexico. My child has seen several therapists and psychiatrists, and has been hospitalized for psychosis a dozen times. On the whole New Mexico mental health facilities are a dismal failure for the mentally ill and their loved ones.At Sage I have found compassionate listening and support. They have helped me to cope and given me strategies to manage the difficulties and realities of mental illness.

Iv bin a client for about 6 years never had a problem they have always treated me with dignity and respect no matter what thanks guys!!

I love this place theyve helped me reach all my goals n i keep setting new ones thanks sage n staff