We did this with my daughter and had a great experience. Would diffenently recommend.

After getting out of UNM psych I was told these were the guys to go to. Tried 4 times in the last two weeks to get an appointment and no one contacted me back. After seeing the reviews here not feeling so disappointed anymore. Was already coming on to write a review because I think its a bad sign if people dont respect you enough to return your call even before you start doing therapy.

Incredibly judgemental atmosphere, and I had this strange feeling of being treated as suspicious when I tried to talk about my personal experiences. What a bizarre way to treat clients who are coming for trauma-informed therapy, as though they are the ones who are to be doubted.This place is, unfortunately, further victimizing individuals who are already suffering from trauma. It’s difficult enough to seek help for deeply-seated issues, but to be judeged and having to defend your personal narrative is pretty much anathema to what therapy ought to be.Please avoid this place if you need help, there is none to be found at this office.

I had a horrible experience with my assigned therapist Jessica Salgado. I would go into all the detail but its a lot so Ill try to keep it as short as possible. She was unprofessional, spoke badly about other clients, blame-shifted whenever I brought up an issue with our relationship, and more. She ended up quitting our relationship because I wouldnt let go of the fact that she spoke badly about clients and I needed her to acknowledge that what she did caused a rupture in our relationship. I deserved a lot more than this, I pay a lot of money, I show up for every session, and I have experienced a lot of trauma and really need help. Luckily I found a therapist who completely validated that trying to force someone to just get the skills when they have a lot of trauma in the body isnt going to work. this is all I was ever trying to explain to Jessica but she argued with me every single time I told her I needed her to be softer and kinder to me. She used my reactions as proof that I was mean, when the whole time she was gaslighting me. Find another program.

DONT GO HERE DURING COVID! My daughter has been coming here for over a year now. Saw amazing improvement before coronavirus hit. Moreso than any other place weve tried! We were so hopeful. She was brighter, had more self confidence, didnt harm herself for months anymore and wanted to be around me and her family again and spoke highly of her therapist (although wasnt much impressed with her encounter with their vain and inappropriately dressed proprietor --maybe a sign, dunno). Then, when they closed their office in April, their care changed. Severely disheartened. I cant give a completely bad review because they did do good for my daughter before this pandemic, but I need to put my concern out there that they havent done right by her since. This is not a grievance but an alert for parents during COVID seeking help for their children who harm themselves. Blessings of safeness and wellness to all.

I am very pleased with Awake and Aware. I had multiple therapist in the past but I finally found the right one. Awake and Aware saved my life. I am very grateful for them because I wouldn’t be on the right path I am now. The staff are wonderful people and very kind.

Hurt my entire family. My wife needed inpatient care after leaving awake and aware. Her therapist asked her to reinforce him by giving him compliments or he wouldnt keep working with her. Mind blowing!

Healing in the Desert is a scam. Over $20,000 (most of which they dont accept insurance for) for super basic yoga, group feel good sessions, finger painting, and therapists telling you its your own fault if you dont get better. ... Im MORE traumatized and have a bigger problem with debt on board, which I have NEVER stooped to before this scheme. RUN! RUN! RUN!

When i started going to this therapy i assumed that it was going to be like talk-talk therapy which doesn’t work for me. after going for a little over a month i noticed that my attitude changed, i stopped all of my problem behaviors, and my counselor was available 24/7 if i needed anything. i loved how the facility is designed to push you out of your comfort zone and try things you never dreamed of using in the future. awake and aware truly changed my life and even though some of the reviews are bad my experience is anything but.

Posts about unprofessionalism, being used for training purposes, and being 100% ignored by the director are accurate. No need to be redundant in writing a big old rant of my own. I’ll just say all the bad press is true!!

This is by far the most amazing counseling service Ive had the pleasure to work with. No matter your issue they can help. Natalie Smith, the owner is a VERY gifted counselor and forward thinker. She has brought together many exceptional counselors.

I was abruptly and curtly left a voicemail telling me money agreement with price increase and current balance and if I do not comply I can no longer see my therapist, of the past 3 years. This message was from a billing specialist.My therapist was wonderful and professional, but I cannot contact her and jeopardize her position. And I do thank her more then she will ever know.Do not trust that Awake and Aware will work with you, even if they say yes, we will. Admin and Director, Natalie Smith, have sights on only to provide for themselves. What is good for Awake and Aware and Natalie Smith is not necessarily good for you. It was not for me.

This place is only interested in money!! Changed their insurance policies and left me high and dry mid-treatment. No warning. No grace period. No transition. No options. Showed up and their office staff inform me I could no longer see my therapist. I have never been so humiliated in my life!!!!

After years of successful counseling at this company I was dumped due to my insurance. It was the same insurance I have carried the entire period (Medicare and a back up) I was supposed to be told by the front office and not my counselor which seems like the worst idea ever. People knowledgable of this type of counseling know you have skills you use to cope with incidents in your life which the counselors are trained in not the financial people. It also left a feeling of distrust with my counselor because I knew she had known for a while. In the past I have recommended to friends, after the cold underhanded way this was handled all I would say is run the other way and look for a caring counselor that doesnt work for a cold and underhanded company.

Was 3 stars. Now 1. The skills group was helpful but not at the expense of how I was treated by my individual therapist. Your supposed to be able to call for coaching. Called and never got a call back. Dont trust this therapy.

Zero Stars actually. I’ve been asking for help with EMDR for months and told I was on a waiting list, only to be told months later I can’t receive it from them? For insurance reasons? I see them for therapy?Also, don’t expect your therapist, nor the clinical director to ever respond to emails, even if you believe you are in DANGER of stalking, exploitation, and abuse: My therapist just didn’t care and was so condescending and minimizing when I asked for help, I decided I’d had enough of people who just don’t care, even if it is a state law to report when a person under their care is exploited and abused. Bottom line, THEY DON’T CARE. Even worse, they sent my healthcare treatment information and my safe location information to my abusers address days AFTER I fired them. AND I DIDN’T request what was sent, nor would I want it sent there. How many times did that happen I wonder? If you are an abuse victim I suggest you look elsewhere. You aren’t safe here.

After years of successful counseling at this company I was dumped due to my insurance. It was the same insurance I have carried the entire period (Medicare and a back up) I was supposed to be told by the front office and not my counselor which seems like the worst idea ever. People knowledgable of this type of counseling know you have skills you use to cope with incidents in your life which the counselors are trained in not the financial people. It also left a feeling of distrust with my counselor because I knew she had known for a while. In the past I have recommended to friends, after the cold underhanded way this was handled all I would say is run the other way and look for a caring counselor that doesnt work for a cold and underhanded company.

Ive been in therapy for over 25 years, and this is the best trauma-informed treatment Ive found. The practitioners are excellent and the environment is warm and welcoming.

Group Classes are amazing here! I go for the mindfulness and skills group. Staff is just incredibly nice. Was 5 stars, now 1 star. They refused to comply with court order and go testify.

The word I would use to describe this place is overwhelmed. In talking to my therapist about my experience with this fact, they told me the agency has more than doubled in size over the past year or so. Dbt is not an easy therapy so trying to do it with an company that is expanding is hard. Not airing a complaint, I literally feel people should know what they are getting into. I really loved my therapist, but the REQUIDED group component was crazy. Research teh therapy before you invest.

Was here for more than 2 years. Learned after the fact by way of working with a different DBT therapist, that is not normal. EVER!!!! DBT group shouldnt last for two years. They were just taking my money keeping me in group skills therapy. Dont fall into their trap! Other DBT agencies in the area. UNM has a program that is WONDERFUL! Have left a review for them. Check it out if you want details.

My experience at Awake and Aware has been nothing but the best, from the front office, to the intake and mostly to my therapist Nick. I cannot express how much my life has changed for the better. I have overcome several mental and emotional challenges that I have had my entire adult life and I am 50 years old. I learned a whole new way of thinking and dealing with hard life situations on a daily basis. I have started exercising, lost weight, riding my bike and going to the gym daily. My external life struggles are still present but what changed was my mind-set and my actions. My therapist guided me on my healing journey, but I am the one that did the hard work. It did take years of therapy and extremely hard and emotionally painful work but I finally learned to face my fears and conquer them. I learned that the only way to get over the pain is going through the pain, which is not easy. This was not a quick fix and there was time, money and pain involved every step of the way but it was worth it. I believe that with what I have gained here, it will add quality years to my life. I could say much more but I will stop here. My name Is Carl Garcia and I gave permission for my therapist to use my story and my name if it can benefit anyone. My best on your healing journey, stick with it and do the hard work and you WILL get better. My best to you on your healing journey!

My husband was dropped without warning from this program because they stopped taking our insurance and now he wont even consider returning to therapy. Reading the reviews here seems like we are not the only families affected by these unethical practices. Avoid!!!

Agency has mostly new therapists who seek out my validation more than I need theirs. Employ your own skills of self-validation folks.

Go to Albuquerque Collaborative Therapeutics. ACTs therapists are Linehan Board Certified in DBT, whereas A&As therapists are coached to record sessions because they are still training. Their agenda seems to be to charge their clients to provide themselves with free training materials while patting themselves on the back for what a great job they are doing. No one there has the credentials or training required for this kind of advanced therapy--not even the woman who started the agency as I understand it. A real tool the way I hear it. Go some place that cares! ACT has helped me to heal from the trauma CAUSED by A&A. Good luck finding a therapist who can really help! Theyre out there; just not at A&A.

The therapist invalidated my feelings and triggered me then said time is up and basically sent me out... after promissing that they do not do this to their patients and after I told her invalidation is one of my triggers. She said she highly encouraged me to break things off with my other mental health professionals which are my support system in order for me to be a part of the program. She even insisted this after I explained that they are a great support to me especially with how intensive DBT can be and I would need the extra help. They also require you to be in a group and after I told them this was going to be difficult for me they insisted it was part of the program and I could not participate without being in group. If you really want to help people, dont trigger them and send them away. If you really want to help people, be clear and honest the first time about the requirements to be in the program. And lastly if you really want to help people...maybe develop a program tailored to each individual instead of making a general and rigid template that basically helps most people but not all. Im sorry but its insulting to be generalized and not listened to at all but pretend to. If this could be no stars it would. If you love your family and friends do not let them go here. If you love yourself and want to get better find professionals that really want to help you. I even called to discuss this with the medical director but was given the run around and have yet to hear from her. I feel like if this was done to the wrong person it could result in very sad circumstances of that person possibly taking their life...and my concern is for others to have to go through this terrible experience. I found this entire encounter to have been completely harmful and now need to go and get more treatment to deal with how traumatizing this terrible place is. It feels very much like a cult.

The only reason this place gets 2 stars is because of there wonderful dbt group. The teachers in group work with you and are very nice and they help make it enjoyable. As for the individual dbt therapy they are horrible. They had kicked me out of services just because i asked for them to so slow things down so i can understand what they were saying, but they told me they couldnt do that and thats not how it works and that it might not be suitable for my needs even though i have dyslexia and high functioning autisum. They even refused to give me a new therapist when i asked for one. They dont help work with you if you have a learning disability.

Im not Christian, but getting treatment here seems to require that apparently.

My therapy was terminnated because of THERE change in insurance. It is another 4 months to get into another DBT program, and they dont seem to care. I am left hanging out in the mix. Very poor planning. Prepare for the possibility of getting dropped without warning.

Did the intake and they told me I would be a good candidate for DBT therapy. They told me I would get a call with in a week to assign me a therapist. They even had me sign off on the pledge that I would stick to the therapy. Waited two weeks with no call back. Called them they said sorry it must of been an oversight and someone would contact me within twenty four hours. Never received a call back.

Another DBT agency that has been a disappointment. This one the worst of them all. .

Worst place to go too. I feel worse after have been through that place

Super helpful with anxiety, love my counsiler, everybody is polite and professional!

I would not send my kid back here for anything!

Avoid.